Service Advisor

Service Advisor / Aftersales Advisor
Location: Hendon
Salary: Competitive Basic + Uncapped Bonus
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and you can enjoy a genuine work-life balance?
This is an excellent opportunity to join a well-established automotive business that values its people, invests in training and development, and offers genuine career progression. With no weekend working, an uncapped bonus scheme and excellent employee benefits, this role offers a refreshing opportunity within the automotive industry.
Whether you're an experienced Service Advisor or come from a strong customer service, hospitality or retail background, you'll receive ongoing training and support to help you build a successful long-term career.

What's in it for you?
Competitive Basic Salary
Uncapped Bonus Scheme
Monday to Friday Working - No Weekends
Minimum of 31 Days Holiday, increasing to 34 days with service
Group Pension Scheme
State-of-the-Art Facilities
Manufacturer & In-House Training
Career Progression Opportunities
Staff Discounts on Vehicles, Parts & Servicing
Enhanced Maternity Leave
£500 Colleague Referral Bonus

The Role
As a Service Advisor, you'll be the link between the customer and the workshop, ensuring every customer receives an exceptional experience from booking through to vehicle collection.

Your responsibilities will include:
Booking customer vehicles in for servicing, maintenance and repairs
Managing face-to-face, telephone and email enquiries
Keeping customers updated throughout the repair process
Promoting service plans and additional aftersales products
Coordinating vehicle handovers and ensuring customer satisfaction
Working closely with the workshop team to ensure efficient scheduling
Maintaining accurate records and following company procedures
Delivering outstanding customer service at every stage of the customer journey

About You
This opportunity would suit a Service Advisor / Aftersales Advisor / Customer Service Advisor who has:
Previous customer service experience (automotive experience is beneficial but not essential)
Excellent communication and relationship-building skills
Confidence in upselling products and services
Strong organisational and administrative skills
A professional and customer-focused approach
The ability to work well within a fast-paced team environment
A commitment to delivering exceptional customer service

Apply Today

This is an excellent opportunity to join a stable and growing business that genuinely values its employees, offers outstanding training, excellent earning potential and a healthy work-life balance with no weekend working.
If you're looking for your next challenge and want to build a rewarding career within the automotive industry, we'd love to hear from you.
Apply now for immediate consideration.