Job Description
Pension Services TPA Manager
London | Hybrid (3 days in office)
Competitive salary + bonus + strong benefits
A leading insurer in the UK pensions de-risking market is looking for a Pension Services TPA Manager to join its Customer Operations team.
This is a key leadership role with responsibility for managing third-party administrators (TPAs), overseeing scheme transitions, and ensuring high-quality outcomes for policyholders across a growing bulk annuity portfolio.
The Opportunity
You'll take ownership of TPA relationships and performance, ensuring strong governance, robust controls and consistent delivery across complex defined benefit schemes.
This role combines operational leadership, stakeholder engagement and continuous improvement, with exposure to large-scale buy-in and buy-out activity.
Key Responsibilities TPA Oversight & Governance
- Lead oversight of third-party administrators, ensuring delivery against agreed SLAs, KPIs and quality standards
- Monitor performance across key areas including complex calculations, regulatory queries, payments and reporting
- Drive improvements across processes, controls and service delivery
Team Leadership
- Lead and develop a team, including performance management, coaching and capability building
- Ensure the team is equipped to manage scheme complexity and deliver high-quality outcomes
Scheme Transitions & Delivery
- Support onboarding of new schemes and transitions into TPA operating models
- Work closely with internal teams (Actuarial, Transitions, Finance, Payroll) to ensure readiness and smooth implementation
Stakeholder Management
- Act as a key point of contact for Trustees, TPAs and internal stakeholders
- Attend governance forums and contribute to strategic discussions on service delivery and operations
Risk, Compliance & Customer Outcomes
- Ensure adherence to Consumer Duty and regulatory expectations
- Oversee audit activity, risk events and issue resolution
- Drive a strong customer-first approach across all administration activity
Your Background
- Strong experience in defined benefit pensions administration
- Proven track record managing or overseeing TPAs
- Experience of scheme transitions, buy-ins or buy-outs
- Previous leadership experience within pensions operations
- Strong stakeholder management across Trustees and external providers
- Solid understanding of regulatory expectations, including Consumer Duty
What Sets You Apart
- Commercially aware, with the ability to balance risk, cost and customer outcomes
- Strong operational leader who can manage complexity and drive performance
- Confident influencing internal teams and external partners
- Proactive in identifying improvements and driving change
Why Apply
- Join a market-leading business in a high-growth area of pensions
- Work on complex, large-scale schemes and transactions
- Role with real ownership and visibility across the organisation
- Strong culture focused on collaboration, accountability and outcomes
If you're currently leading DB pensions operations or managing TPA relationships and want to step into a broader, more strategic role, this is a strong opportunity to progress your career.
