Job Title: Network Engineer Location: East Worthing (West Sussex Region) Contract Type: Permanent Hours: 37 Salary: Up to £40k depending on skills and experience About the role: This role will involve the management and review the site activities of Southern Water contracting partners carrying out reactive work on wastewater infrastructure assets to ensure that work is undertaken in accordance with health and safety requirements, contract conditions, design specifications, other company rules and regulations, relevant legislation and construction best practise as well as ensuring the Southern Water customers and the general public is effectively managed throughout. What you will be responsible for: Key activities include the conduct of field investigations into various Sewerage related incidents such that solutions can be identified and appropriate action taken to resolve these issues. The Network Engineer is a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place. Internal Flooding & Pollution Incidents - Key activity incident dependant The role will be area based and will require Network Engineer's at the request of their Team Leader, the control desk, the Pollution Team and/or the Reactive Sewers Management team attend to Flooding incidents and Pollution incidents. On internal flooding incidents they will be required to liaise with the customer during the incident keeping them informed as to the actions our service providers are taking to resolve incidents, manage the customer's expectations, and advise them on any recourse they may be entitled to as a result of any damages and inconvenience. On Pollution incidents they will be required to liaise with the EA and the pollution team and the Service Provider to ensure that pollution incidents are resolved quickly with the minimum impact to the environment and the public. They will be required to work closely with the EA in all aspect of the incident and ensure that the correct categorisation of the pollution is assigned by the EA. Sewer Incident Investigations The Network Engineer will also be a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place They will be required to take on cases of sewer related incidents to investigate root causes and identify corrective actions required in terms of investment or maintenance regimes They will use data such as CCTV footage, still images and SW records There will be a requirement to work closely with the Reactive Sewers Capa Investigation Technician Asset Manager to identify hot spot areas and repeat blockages etc are resulting on escalating reactive work costs which may be better responded to with a longer-term solution requiring investment approval Investigation will also extend in such areas as infiltration, land drainage and un-lawful connections A proactive approach is required from the Network Engineer's in terms of future prevention of blockages What you'll bring to the role: Essential A full, UK drivers' licence A fundamental knowledge of sewers systems is required A functional knowledge of the Reactive Sewers end to end process A functional knowledge of the SIRF, PIRF & MGIS process is required A functional knowledge of CSMS & Ellipse is required An understanding of NRSWA legislation is required Skills and Competencies on reactive incidents critical behaviours will be to provide the customer/public and EA confidence and assurance that an incident is being handled efficiently and effectively and that their best interest are being addressed Qualifications: BTEC / HNC in Civil Engineering and substantial experience OR minimum of extensive years relevant experience. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned-passion, drive, and fresh perspectives are what truly set candidates apart. Don't hesitate-take the leap and apply!" Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Jun 30, 2026
Full time
Job Title: Network Engineer Location: East Worthing (West Sussex Region) Contract Type: Permanent Hours: 37 Salary: Up to £40k depending on skills and experience About the role: This role will involve the management and review the site activities of Southern Water contracting partners carrying out reactive work on wastewater infrastructure assets to ensure that work is undertaken in accordance with health and safety requirements, contract conditions, design specifications, other company rules and regulations, relevant legislation and construction best practise as well as ensuring the Southern Water customers and the general public is effectively managed throughout. What you will be responsible for: Key activities include the conduct of field investigations into various Sewerage related incidents such that solutions can be identified and appropriate action taken to resolve these issues. The Network Engineer is a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place. Internal Flooding & Pollution Incidents - Key activity incident dependant The role will be area based and will require Network Engineer's at the request of their Team Leader, the control desk, the Pollution Team and/or the Reactive Sewers Management team attend to Flooding incidents and Pollution incidents. On internal flooding incidents they will be required to liaise with the customer during the incident keeping them informed as to the actions our service providers are taking to resolve incidents, manage the customer's expectations, and advise them on any recourse they may be entitled to as a result of any damages and inconvenience. On Pollution incidents they will be required to liaise with the EA and the pollution team and the Service Provider to ensure that pollution incidents are resolved quickly with the minimum impact to the environment and the public. They will be required to work closely with the EA in all aspect of the incident and ensure that the correct categorisation of the pollution is assigned by the EA. Sewer Incident Investigations The Network Engineer will also be a key link between the Operational Sewerage Teams and Asset Teams to ensure that day to day operational issues and Sewerage related incidents are understood and appropriate maintenance put in place They will be required to take on cases of sewer related incidents to investigate root causes and identify corrective actions required in terms of investment or maintenance regimes They will use data such as CCTV footage, still images and SW records There will be a requirement to work closely with the Reactive Sewers Capa Investigation Technician Asset Manager to identify hot spot areas and repeat blockages etc are resulting on escalating reactive work costs which may be better responded to with a longer-term solution requiring investment approval Investigation will also extend in such areas as infiltration, land drainage and un-lawful connections A proactive approach is required from the Network Engineer's in terms of future prevention of blockages What you'll bring to the role: Essential A full, UK drivers' licence A fundamental knowledge of sewers systems is required A functional knowledge of the Reactive Sewers end to end process A functional knowledge of the SIRF, PIRF & MGIS process is required A functional knowledge of CSMS & Ellipse is required An understanding of NRSWA legislation is required Skills and Competencies on reactive incidents critical behaviours will be to provide the customer/public and EA confidence and assurance that an incident is being handled efficiently and effectively and that their best interest are being addressed Qualifications: BTEC / HNC in Civil Engineering and substantial experience OR minimum of extensive years relevant experience. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation "Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned-passion, drive, and fresh perspectives are what truly set candidates apart. Don't hesitate-take the leap and apply!" Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers' systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
Jun 30, 2026
Full time
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers' systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
We're seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing and developing a team of five Service Desk Analysts while remaining actively involved in incident resolution, escalations, and service improvement initiatives. This role offers genuine progression potential for an ambitious individual who wants to build upon their leadership experience and make a visible impact within a growing and evolving IT function. While the role is predominantly office-based to support collaboration and team leadership, there is flexibility for occasional home working where business needs allow. Key Responsibilities Lead, coach and develop a team of Service Desk professionals, fostering a positive and high-performing culture. Provide hands-on technical support and act as an escalation point for complex incidents and service requests. Oversee daily Service Desk operations, ensuring tickets are managed effectively and service levels are consistently achieved. Monitor performance metrics, identify trends, and drive continuous service improvement. Manage workload distribution, queue health, and resource planning to maintain excellent service delivery. Collaborate with wider IT teams to resolve high-impact issues and support service transitions. Ensure clear communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical support knowledge with a passion for developing people and improving services. You'll ideally have: Previous experience in a Service Desk Team Lead, Supervisor, or IT Support leadership position. Strong understanding of incident, request, and escalation management within an IT service environment. Experience managing, coaching, and motivating team members. Excellent communication and stakeholder management skills. A customer-focused mindset with a commitment to delivering outstanding user support. The ability to balance operational delivery with service improvement and strategic thinking. Experience working with ITSM tools and service management best practices. Salary up to £50,000. Permanent, full-time position. Flexible rotating shifts (8-4, 9-5 or 10-6). Predominantly office-based working with some flexibility for home working. A genuine opportunity to progress your leadership career within a supportive and evolving IT environment. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Jun 30, 2026
Full time
We're seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing and developing a team of five Service Desk Analysts while remaining actively involved in incident resolution, escalations, and service improvement initiatives. This role offers genuine progression potential for an ambitious individual who wants to build upon their leadership experience and make a visible impact within a growing and evolving IT function. While the role is predominantly office-based to support collaboration and team leadership, there is flexibility for occasional home working where business needs allow. Key Responsibilities Lead, coach and develop a team of Service Desk professionals, fostering a positive and high-performing culture. Provide hands-on technical support and act as an escalation point for complex incidents and service requests. Oversee daily Service Desk operations, ensuring tickets are managed effectively and service levels are consistently achieved. Monitor performance metrics, identify trends, and drive continuous service improvement. Manage workload distribution, queue health, and resource planning to maintain excellent service delivery. Collaborate with wider IT teams to resolve high-impact issues and support service transitions. Ensure clear communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical support knowledge with a passion for developing people and improving services. You'll ideally have: Previous experience in a Service Desk Team Lead, Supervisor, or IT Support leadership position. Strong understanding of incident, request, and escalation management within an IT service environment. Experience managing, coaching, and motivating team members. Excellent communication and stakeholder management skills. A customer-focused mindset with a commitment to delivering outstanding user support. The ability to balance operational delivery with service improvement and strategic thinking. Experience working with ITSM tools and service management best practices. Salary up to £50,000. Permanent, full-time position. Flexible rotating shifts (8-4, 9-5 or 10-6). Predominantly office-based working with some flexibility for home working. A genuine opportunity to progress your leadership career within a supportive and evolving IT environment. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
Jun 30, 2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
£45k per Annum London (On-site) Permanent Your New Role Joining a financial, entrepreneurial and cultural hub that attracts a diverse range of students and faculty and creating an abundance of opportunities to network with industry experts and alumni worldwide. The Mechanical Maintenance Tradesperson, will leverage their extensive experience and expertise in both mechanical and plumbing maintenance to ensure that the needs of students and staff are always met. Collaborating closely with the Maintenance Shift Leaders and reporting directly to the Building Services Manager, your role will encompass working across a large and dynamic campus, responding promptly to emergencies, and taking proactive steps to improve and enhance the facilities. You will work on a Monday to Friday rotating shift schedule, with early shifts starting at 7:00 AM and late shifts starting at 11:00 AM, to guarantee comprehensive coverage throughout the working day. Reporting daily to the Building Services Supervisor or Estates Helpdesk, you will provide updates on the progress and completion of assigned tasks, prioritizing outstanding work. Responsibilities include performing mechanical maintenance across campus, addressing breakdowns, and completing planned maintenance. You'll be a key point of contact for mechanical contracts, conduct preventative inspections, and may advise less experienced staff. You'll also exchange information with contractors, maintain accurate records in the School's CAFM system, and use the TREND Building Management System to resolve issues. The role requires working independently, ensuring high-quality work, and maintaining a clean and tidy workshop. You'll also liaise with contractors on-site and manage stock control for the plumbing stores. Flexibility is essential, as duties may evolve to meet the needs of the post, department, and School. To Ensure Your Success Key performance indicators for this role include substantial work experience with a proven record of strong performance, as well as experience in customer service environments. The ideal candidate will possess excellent team-working skills and good verbal communication abilities, complemented by prior experience in a fast-paced maintenance setting. Basic IT skills are also essential. The role demands a highly customer-focused individual who is reliable, flexible, and committed to delivering a high-quality level of service, with a pragmatic and problem-solving approach to tasks. Candidates must be able to communicate effectively with people at all levels and maintain a positive, clean, and tidy presentation, accompanied by a friendly attitude. Additionally, the ability to work both independently using one's initiative and as part of a team is crucial for success. In Return Alongside a brilliant annual salary and great work culture, you will also receive many other great benefits such as, 27 days annual leave plus 3-4 extra over the Christmas period, they also offer discounts on many retailers from tech, travel and fashion and many other benefits such as eye care vouchers, pension scheme and counselling and wellbeing services.
Jun 30, 2026
Full time
£45k per Annum London (On-site) Permanent Your New Role Joining a financial, entrepreneurial and cultural hub that attracts a diverse range of students and faculty and creating an abundance of opportunities to network with industry experts and alumni worldwide. The Mechanical Maintenance Tradesperson, will leverage their extensive experience and expertise in both mechanical and plumbing maintenance to ensure that the needs of students and staff are always met. Collaborating closely with the Maintenance Shift Leaders and reporting directly to the Building Services Manager, your role will encompass working across a large and dynamic campus, responding promptly to emergencies, and taking proactive steps to improve and enhance the facilities. You will work on a Monday to Friday rotating shift schedule, with early shifts starting at 7:00 AM and late shifts starting at 11:00 AM, to guarantee comprehensive coverage throughout the working day. Reporting daily to the Building Services Supervisor or Estates Helpdesk, you will provide updates on the progress and completion of assigned tasks, prioritizing outstanding work. Responsibilities include performing mechanical maintenance across campus, addressing breakdowns, and completing planned maintenance. You'll be a key point of contact for mechanical contracts, conduct preventative inspections, and may advise less experienced staff. You'll also exchange information with contractors, maintain accurate records in the School's CAFM system, and use the TREND Building Management System to resolve issues. The role requires working independently, ensuring high-quality work, and maintaining a clean and tidy workshop. You'll also liaise with contractors on-site and manage stock control for the plumbing stores. Flexibility is essential, as duties may evolve to meet the needs of the post, department, and School. To Ensure Your Success Key performance indicators for this role include substantial work experience with a proven record of strong performance, as well as experience in customer service environments. The ideal candidate will possess excellent team-working skills and good verbal communication abilities, complemented by prior experience in a fast-paced maintenance setting. Basic IT skills are also essential. The role demands a highly customer-focused individual who is reliable, flexible, and committed to delivering a high-quality level of service, with a pragmatic and problem-solving approach to tasks. Candidates must be able to communicate effectively with people at all levels and maintain a positive, clean, and tidy presentation, accompanied by a friendly attitude. Additionally, the ability to work both independently using one's initiative and as part of a team is crucial for success. In Return Alongside a brilliant annual salary and great work culture, you will also receive many other great benefits such as, 27 days annual leave plus 3-4 extra over the Christmas period, they also offer discounts on many retailers from tech, travel and fashion and many other benefits such as eye care vouchers, pension scheme and counselling and wellbeing services.
Company Overview This growing organisation operates within the healthcare sector, delivering specialist services to customers across the UK. With a strong commitment to quality, innovation, and customer care, the business has built a reputation for providing reliable support and maintaining high standards of service. The organisation offers a collaborative and supportive working environment where employees are encouraged to contribute to ongoing improvements and professional development. Customer Service Team Leader An excellent opportunity is available for an experienced Customer Service Team Leader to join a busy and customer-focused organisation. This role combines team leadership, training, quality assurance, and customer support responsibilities, making it ideal for someone who enjoys developing people while ensuring a high standard of service delivery. Working closely with operational teams, you will support daily customer service activities, provide guidance to team members, deliver onboarding and training programmes, manage escalated enquiries, and help drive continuous improvement initiatives. The successful candidate will play a key role in maintaining service quality, supporting team performance, and ensuring customers receive a professional and positive experience. Duties & Responsibilities Act as the primary point of contact for Customer Care Assistants regarding operational queries and day-to-day support. Deliver structured onboarding programmes and training for new team members. Manage and resolve escalated customer enquiries across telephone, email, live chat, and social media channels. Support the achievement of individual and team performance objectives and service targets. Conduct quality checks, audits, and compliance reviews to ensure service excellence. Assist with rota planning, workforce scheduling, and shift coverage requirements. Collaborate with internal stakeholders to resolve complex customer issues effectively. Support the implementation of new digital tools, systems, and continuous service improvement initiatives, including weekend cover on a rotational basis. Education & Skills Required In-depth knowledge and practical experience using the FreshDesk customer service platform. Previous customer service experience, ideally gained within healthcare, pharmacy, or another regulated environment. Experience training, coaching, mentoring, or developing team members. Strong leadership, communication, and interpersonal skills. Data analysis capabilities with the ability to identify trends and support performance improvements. Excellent attention to detail, time management, numeracy, literacy, and professional telephone skills, with a strong customer-focused approach. Additional Information Monday Friday 9am 5pm (some weekend working on a rota basis) 28 days holiday, inc. bank holidays Free onsite parking Pension scheme Healthcare plans If you are an experienced customer service professional with a passion for leadership, training, and service excellence, we would love to hear from you. Apply today to take the next step in your career with a progressive organisation that values teamwork, development, and outstanding customer experiences. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Jun 28, 2026
Full time
Company Overview This growing organisation operates within the healthcare sector, delivering specialist services to customers across the UK. With a strong commitment to quality, innovation, and customer care, the business has built a reputation for providing reliable support and maintaining high standards of service. The organisation offers a collaborative and supportive working environment where employees are encouraged to contribute to ongoing improvements and professional development. Customer Service Team Leader An excellent opportunity is available for an experienced Customer Service Team Leader to join a busy and customer-focused organisation. This role combines team leadership, training, quality assurance, and customer support responsibilities, making it ideal for someone who enjoys developing people while ensuring a high standard of service delivery. Working closely with operational teams, you will support daily customer service activities, provide guidance to team members, deliver onboarding and training programmes, manage escalated enquiries, and help drive continuous improvement initiatives. The successful candidate will play a key role in maintaining service quality, supporting team performance, and ensuring customers receive a professional and positive experience. Duties & Responsibilities Act as the primary point of contact for Customer Care Assistants regarding operational queries and day-to-day support. Deliver structured onboarding programmes and training for new team members. Manage and resolve escalated customer enquiries across telephone, email, live chat, and social media channels. Support the achievement of individual and team performance objectives and service targets. Conduct quality checks, audits, and compliance reviews to ensure service excellence. Assist with rota planning, workforce scheduling, and shift coverage requirements. Collaborate with internal stakeholders to resolve complex customer issues effectively. Support the implementation of new digital tools, systems, and continuous service improvement initiatives, including weekend cover on a rotational basis. Education & Skills Required In-depth knowledge and practical experience using the FreshDesk customer service platform. Previous customer service experience, ideally gained within healthcare, pharmacy, or another regulated environment. Experience training, coaching, mentoring, or developing team members. Strong leadership, communication, and interpersonal skills. Data analysis capabilities with the ability to identify trends and support performance improvements. Excellent attention to detail, time management, numeracy, literacy, and professional telephone skills, with a strong customer-focused approach. Additional Information Monday Friday 9am 5pm (some weekend working on a rota basis) 28 days holiday, inc. bank holidays Free onsite parking Pension scheme Healthcare plans If you are an experienced customer service professional with a passion for leadership, training, and service excellence, we would love to hear from you. Apply today to take the next step in your career with a progressive organisation that values teamwork, development, and outstanding customer experiences. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
More About The Role We Make Morrisons From a Bradford market stall to one of the UK's largest supermarkets, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and through a home delivery service. At Morrisons, we re proud to be The Market Street Grocer. We do things differently. We don't just move boxes, we are passionate about food, proud of our British heritage, and dedicated to giving our customers the very best service. From our vibrant, market-style fruit and veg displays to our bustling chilled aisles, our fresh food is at the very heart of what we do. We love what we do, and we want you to love it too. More About The Role As a Fresh Food Manager, you ll be the driving force behind our key fresh departments: Produce and Fresh Chilled. This isn t a sit behind a desk kind of job, you ll be right out there on the shop floor, ensuring our customer facing aisles look spectacular and feel like a bustling, vibrant marketplace. You ll take full ownership of stock, freshness, and availability. Your main objective is to ensure our shelves are brimming with beautifully presented, top-quality fresh food, while coaching your team to deliver friendly, helpful service that keeps customers coming back. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing a team of colleagues across Produce and Chilled to be the best they can be Driving Excellence: Ensuring impeccable standards of freshness, stock rotation, and eye-catching presentation across all fresh aisles at the front of store Managing the Numbers: Taking responsibility for your department s sales, waste management, stock control, and labour budgets Keeping it Safe: Maintaining legal compliance, food safety, and hygiene standards to the highest degree Putting Customers First: Being a friendly, welcoming face on the shop floor, ensuring our customers always find the fresh, high-quality items they need for their family meals More Perks Competitive Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary Two colleague discount cards: 15% staff discount for you plus a second card for a friend or family member A highly competitive pension scheme 33 days annual leave Private healthcare Enhanced maternity, paternity and adoption leave Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme My Morri' Exclusive Discount Platform: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards More About You You don t just love food; you understand how to run a commercial, high-volume retail operation. You're a people person through and through, with a knack for bringing out the best in others and have a sharp eye for detail. We re looking for someone who has: Proven leadership experience: From a fast-paced retail or supermarket environment (experience in high-volume fresh food or produce is a massive plus, but your leadership style is what matters most) A commercial mindset: You know how to manage stock flow, spot opportunities to drive sales, and keep a tight grip on waste A hands on, roll up your sleeves attitude: You love being on the shop floor and thrive on the energy of a busy shift Brilliant communication skills: With the ability to build strong, positive relationships with your team and customers alike A genuine pride: For delivering great quality and great availability We are an equal opportunities employer and welcome applications from all sections of the community. More About Us At Morrisons, we ve always done things a bit differently. Our story started all the way back in 1899 as a humble egg and butter stall in Bradford market. 127 years later, we re one of the UK s leading supermarkets, but we ve never lost that independent shopkeeper spirit. At just under 500 stores across the UK, our retail colleagues work as one team to feed the nation and provide a memorable shopping experience. We re a team of over 90,000 down-to-earth, hard-working people. We care about fresh food, friendly service, and looking after each other. What truly sets us apart is that we don t just move boxes from trucks to shelves, we are food makers and shopkeepers. As the UK's second largest food manufacturer, we source directly from British farmers, process meat in our own abattoirs, and prepare fresh food right in front of our customers on Market Street. From our vibrant fruit and veg displays to our bustling chilled aisles, we take massive pride in feeding the nation honest, high-quality, fresh food. As we own our own supply chain, including manufacturing sites, flower hubs, and logistics networks, the career paths here are varied. We are deeply committed to learning and development, ensuring that if you have the drive to progress, we will give you the tools, courses, and support to go as far as you want to. We don't overcomplicate things. We work hard, we look out for each other, have a laugh along the way, and take immense pride in the food we sell and the communities we serve.
Jun 28, 2026
Full time
More About The Role We Make Morrisons From a Bradford market stall to one of the UK's largest supermarkets, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and through a home delivery service. At Morrisons, we re proud to be The Market Street Grocer. We do things differently. We don't just move boxes, we are passionate about food, proud of our British heritage, and dedicated to giving our customers the very best service. From our vibrant, market-style fruit and veg displays to our bustling chilled aisles, our fresh food is at the very heart of what we do. We love what we do, and we want you to love it too. More About The Role As a Fresh Food Manager, you ll be the driving force behind our key fresh departments: Produce and Fresh Chilled. This isn t a sit behind a desk kind of job, you ll be right out there on the shop floor, ensuring our customer facing aisles look spectacular and feel like a bustling, vibrant marketplace. You ll take full ownership of stock, freshness, and availability. Your main objective is to ensure our shelves are brimming with beautifully presented, top-quality fresh food, while coaching your team to deliver friendly, helpful service that keeps customers coming back. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing a team of colleagues across Produce and Chilled to be the best they can be Driving Excellence: Ensuring impeccable standards of freshness, stock rotation, and eye-catching presentation across all fresh aisles at the front of store Managing the Numbers: Taking responsibility for your department s sales, waste management, stock control, and labour budgets Keeping it Safe: Maintaining legal compliance, food safety, and hygiene standards to the highest degree Putting Customers First: Being a friendly, welcoming face on the shop floor, ensuring our customers always find the fresh, high-quality items they need for their family meals More Perks Competitive Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary Two colleague discount cards: 15% staff discount for you plus a second card for a friend or family member A highly competitive pension scheme 33 days annual leave Private healthcare Enhanced maternity, paternity and adoption leave Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme My Morri' Exclusive Discount Platform: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards More About You You don t just love food; you understand how to run a commercial, high-volume retail operation. You're a people person through and through, with a knack for bringing out the best in others and have a sharp eye for detail. We re looking for someone who has: Proven leadership experience: From a fast-paced retail or supermarket environment (experience in high-volume fresh food or produce is a massive plus, but your leadership style is what matters most) A commercial mindset: You know how to manage stock flow, spot opportunities to drive sales, and keep a tight grip on waste A hands on, roll up your sleeves attitude: You love being on the shop floor and thrive on the energy of a busy shift Brilliant communication skills: With the ability to build strong, positive relationships with your team and customers alike A genuine pride: For delivering great quality and great availability We are an equal opportunities employer and welcome applications from all sections of the community. More About Us At Morrisons, we ve always done things a bit differently. Our story started all the way back in 1899 as a humble egg and butter stall in Bradford market. 127 years later, we re one of the UK s leading supermarkets, but we ve never lost that independent shopkeeper spirit. At just under 500 stores across the UK, our retail colleagues work as one team to feed the nation and provide a memorable shopping experience. We re a team of over 90,000 down-to-earth, hard-working people. We care about fresh food, friendly service, and looking after each other. What truly sets us apart is that we don t just move boxes from trucks to shelves, we are food makers and shopkeepers. As the UK's second largest food manufacturer, we source directly from British farmers, process meat in our own abattoirs, and prepare fresh food right in front of our customers on Market Street. From our vibrant fruit and veg displays to our bustling chilled aisles, we take massive pride in feeding the nation honest, high-quality, fresh food. As we own our own supply chain, including manufacturing sites, flower hubs, and logistics networks, the career paths here are varied. We are deeply committed to learning and development, ensuring that if you have the drive to progress, we will give you the tools, courses, and support to go as far as you want to. We don't overcomplicate things. We work hard, we look out for each other, have a laugh along the way, and take immense pride in the food we sell and the communities we serve.
Job Title: Transport Coordinator Shift Pattern: 8:00am until 6:00pm Location: Stoke-on-Trent area Salary: 32,000 per annum About the Company: We are a leading regional logistics and warehousing provider operating a modern commercial fleet. Known for our delivery efficiency and robust compliance, we pride ourselves on maintaining exceptional service standards across all operations. Job Purpose: We are seeking a motivated and detail-oriented Transport Coordinator to join our busy traffic office. Operating as a key member of the national Palletline network, the successful candidate will be responsible for the day-to-day administration, routing, and live monitoring of fleet vehicles and customer collections. Working as part of a fast-paced team, you will ensure optimal fleet utilisation, manage driver communication, and maintain strict compliance with transport regulations. Key Responsibilities: Coordinate and plan daily vehicle schedules, assigning resources efficiently to meet customer delivery and collection windows. Monitor live transport operations, tracking fleet movements to identify and resolve transit delays or issues promptly. Serve as a primary point of contact for drivers, conducting clear morning briefings, performance monitoring, and debriefings at the end of shifts. Manage customer bookings and handle inquiries or complaints professionally via telephone and email, ensuring high service levels. Work closely with the pallet network desk to ensure all trunking schedules and strict hub cutoff deadlines are met daily. Maintain complete compliance with EU driver hours, tachograph regulations, and the Working Time Directive during all planning activities. Liaise directly with warehouse operations to coordinate incoming loads and ensure smooth handovers between loading teams and transport. Assist with tracking key performance indicators (KPIs) such as fuel usage, delivery success rates, and driver hours. Skills and Experience Required: Proven experience working within a busy transport office or traffic environment (Pallet network experience is highly advantageous). Strong working knowledge of transport compliance, driver hours, and Working Time Regulations. Practical experience using vehicle tracking software and Transport Management Systems (TMS). Excellent geographical knowledge of the UK road network. Strong communication and negotiation skills, with the confidence to speak with both HGV drivers and corporate customers. Methodical problem-solving skills and the ability to stay calm and focused under pressure. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Jun 27, 2026
Full time
Job Title: Transport Coordinator Shift Pattern: 8:00am until 6:00pm Location: Stoke-on-Trent area Salary: 32,000 per annum About the Company: We are a leading regional logistics and warehousing provider operating a modern commercial fleet. Known for our delivery efficiency and robust compliance, we pride ourselves on maintaining exceptional service standards across all operations. Job Purpose: We are seeking a motivated and detail-oriented Transport Coordinator to join our busy traffic office. Operating as a key member of the national Palletline network, the successful candidate will be responsible for the day-to-day administration, routing, and live monitoring of fleet vehicles and customer collections. Working as part of a fast-paced team, you will ensure optimal fleet utilisation, manage driver communication, and maintain strict compliance with transport regulations. Key Responsibilities: Coordinate and plan daily vehicle schedules, assigning resources efficiently to meet customer delivery and collection windows. Monitor live transport operations, tracking fleet movements to identify and resolve transit delays or issues promptly. Serve as a primary point of contact for drivers, conducting clear morning briefings, performance monitoring, and debriefings at the end of shifts. Manage customer bookings and handle inquiries or complaints professionally via telephone and email, ensuring high service levels. Work closely with the pallet network desk to ensure all trunking schedules and strict hub cutoff deadlines are met daily. Maintain complete compliance with EU driver hours, tachograph regulations, and the Working Time Directive during all planning activities. Liaise directly with warehouse operations to coordinate incoming loads and ensure smooth handovers between loading teams and transport. Assist with tracking key performance indicators (KPIs) such as fuel usage, delivery success rates, and driver hours. Skills and Experience Required: Proven experience working within a busy transport office or traffic environment (Pallet network experience is highly advantageous). Strong working knowledge of transport compliance, driver hours, and Working Time Regulations. Practical experience using vehicle tracking software and Transport Management Systems (TMS). Excellent geographical knowledge of the UK road network. Strong communication and negotiation skills, with the confidence to speak with both HGV drivers and corporate customers. Methodical problem-solving skills and the ability to stay calm and focused under pressure. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Evening Receptionist June Temp cover 14ph Camden, North London 4:30pm - 9:00pm A leading property client is seeking an Evening Receptionist to deliver a first-class front-of-house and switchboard service for holiday cover and adhoc dates during the summer months. Key Responsibilities Deliver a professional and welcoming reception service, ensuring a smooth visitor experience Handling calls, messages, and enquiries efficiently (including international calls) Manage meeting room bookings, including AV and refreshments Arrange taxis, couriers, and travel via approved suppliers Support desk bookings and equipment loans, liaising with IT, hospitality, and facilities Monitor building access and ensure all security procedures are followed Act as a point of contact Work closley with contractors and cleaning staff where required Secure and lock the building at the end of each shift Maintain reception records and documentation Skills & Experience Previous reception, front-of-house, or facilities experience Excellent communication and customer service skills with a professional, welcoming manner Reliable with strong organisational skills with attention to detail with the ability to multitask Ability to work independently, use initiative, and manage a busy switchboard Competent in MS Office and general IT systems Reliable, punctual, and calm under pressure with good judgement First Aid and/or basic security training (desirable) If you are flexiable to work evenings across June 2026, 4:30 pm - 9:00 pm, please apply now Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jun 27, 2026
Seasonal
Evening Receptionist June Temp cover 14ph Camden, North London 4:30pm - 9:00pm A leading property client is seeking an Evening Receptionist to deliver a first-class front-of-house and switchboard service for holiday cover and adhoc dates during the summer months. Key Responsibilities Deliver a professional and welcoming reception service, ensuring a smooth visitor experience Handling calls, messages, and enquiries efficiently (including international calls) Manage meeting room bookings, including AV and refreshments Arrange taxis, couriers, and travel via approved suppliers Support desk bookings and equipment loans, liaising with IT, hospitality, and facilities Monitor building access and ensure all security procedures are followed Act as a point of contact Work closley with contractors and cleaning staff where required Secure and lock the building at the end of each shift Maintain reception records and documentation Skills & Experience Previous reception, front-of-house, or facilities experience Excellent communication and customer service skills with a professional, welcoming manner Reliable with strong organisational skills with attention to detail with the ability to multitask Ability to work independently, use initiative, and manage a busy switchboard Competent in MS Office and general IT systems Reliable, punctual, and calm under pressure with good judgement First Aid and/or basic security training (desirable) If you are flexiable to work evenings across June 2026, 4:30 pm - 9:00 pm, please apply now Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
Jun 27, 2026
Full time
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
1st Line Support Engineer 28,000 - 30,000 London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jun 25, 2026
Full time
1st Line Support Engineer 28,000 - 30,000 London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Ernest Gordon Recruitment Limited
Ascot, Berkshire
Hotel Reception Supervisor (Opera PMS / Luxury Hotel) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Hotel Reception Supervisor with luxury hospitality experience and Opera PMS knowledge, looking to join a prestigious 5-star hotel where you'll take real ownership of a busy front office, enjoy a 4 on 4 off shift pattern, strong progression opportunities, and a 5,000 annual bonus alongside excellent company benefits? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279C If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Jun 25, 2026
Full time
Hotel Reception Supervisor (Opera PMS / Luxury Hotel) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Hotel Reception Supervisor with luxury hospitality experience and Opera PMS knowledge, looking to join a prestigious 5-star hotel where you'll take real ownership of a busy front office, enjoy a 4 on 4 off shift pattern, strong progression opportunities, and a 5,000 annual bonus alongside excellent company benefits? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279C If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Role description Shifts Required - 4 on 4 off, but also days and nights. 18:00 - 06:30 and 06:00 to 18:30 Job Outline and Purpose Work within the Service Centre team to provide excellent customer service to all stakeholders. To assist in the development of systems and processes required to achieve the contractual ends and provide the required service to G4S, Trust and SPV stakeholders. To provide the BAU support to the Service Leads that they require to minimise service failures whilst providing contractual requirements for the service. Key Responsibilities/Accountability's General and Specific Duties - Work within the Service Centre team to achieve stated contractual outputs and reporting. - Provide an end-to-end service for task completion within all services. - Assist in the development of processes and systems to assist in the above, working to adopt the same across both contracts in Oxford. - Ensure purchase order processes are adhered to and covered as required. - Allocate all reactive and planned work for the various services, whether in-house or sub-contracted. - Ensure that site inductions and other contractor management procedures are planned and processed effectively. Working with the various teams to improve and refine processes as required. - Keep diaries and schedules updated to facilitate the above. - Undertake jeopardy management of the BAU activities to ensure service failures are kept to a minimum. - Work with the CAFM and IT teams to develop and improve digital functionality of the Service Centre and the associated teams. - Ensure that the Service Centre is appropriately staffed with competent staff to adhere to the contractual requirements. - General administrative duties, such as filing reports and other information, creating documents for record keeping and updating the CAFM. - Assisting with covering the reception desk as required. N.B The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time. Health and Safety - To create and nurture a positive Health & Safety culture across the site leading by example. This includes reporting accidents and near misses in a timely manner and following the applicable safesystems of work for the role. Equality, Diversity & Inclusion - To increase equality, diversity, and inclusion within the team and wider G4S business by demonstrating a proactive culture of delivery of a professional service whilst adopting key principles of respect and Inclusivity. Key Behaviours - Agile - Reliable - Innovative - Caring - Safety - Teamwork - Integrity - Solution driven and can do approach - Leading People - Delivering Performance - Managing Professionally - Customer care focused - Collaborating and Cooperating
Jun 25, 2026
Full time
Role description Shifts Required - 4 on 4 off, but also days and nights. 18:00 - 06:30 and 06:00 to 18:30 Job Outline and Purpose Work within the Service Centre team to provide excellent customer service to all stakeholders. To assist in the development of systems and processes required to achieve the contractual ends and provide the required service to G4S, Trust and SPV stakeholders. To provide the BAU support to the Service Leads that they require to minimise service failures whilst providing contractual requirements for the service. Key Responsibilities/Accountability's General and Specific Duties - Work within the Service Centre team to achieve stated contractual outputs and reporting. - Provide an end-to-end service for task completion within all services. - Assist in the development of processes and systems to assist in the above, working to adopt the same across both contracts in Oxford. - Ensure purchase order processes are adhered to and covered as required. - Allocate all reactive and planned work for the various services, whether in-house or sub-contracted. - Ensure that site inductions and other contractor management procedures are planned and processed effectively. Working with the various teams to improve and refine processes as required. - Keep diaries and schedules updated to facilitate the above. - Undertake jeopardy management of the BAU activities to ensure service failures are kept to a minimum. - Work with the CAFM and IT teams to develop and improve digital functionality of the Service Centre and the associated teams. - Ensure that the Service Centre is appropriately staffed with competent staff to adhere to the contractual requirements. - General administrative duties, such as filing reports and other information, creating documents for record keeping and updating the CAFM. - Assisting with covering the reception desk as required. N.B The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time. Health and Safety - To create and nurture a positive Health & Safety culture across the site leading by example. This includes reporting accidents and near misses in a timely manner and following the applicable safesystems of work for the role. Equality, Diversity & Inclusion - To increase equality, diversity, and inclusion within the team and wider G4S business by demonstrating a proactive culture of delivery of a professional service whilst adopting key principles of respect and Inclusivity. Key Behaviours - Agile - Reliable - Innovative - Caring - Safety - Teamwork - Integrity - Solution driven and can do approach - Leading People - Delivering Performance - Managing Professionally - Customer care focused - Collaborating and Cooperating
Recruitment Account Manager - Industrial Leeds 30,000 Per Annum + Commission Search Recruitment Group is looking for a driven and people-focused Recruitment Account Manager to join our successful Industrial team in Leeds. This is a fantastic opportunity for someone with recruitment experience who thrives in a busy environment and enjoys building strong relationships. You'll play a key role in supporting established client accounts, sourcing and on boarding candidates, and coordinating workforce requirements across a busy industrial portfolio. If you enjoy variety, being at the centre of a busy operation, and want to focus on candidate and client management rather than business development, this is an excellent opportunity to further your recruitment career with a market-leading business. This is a well-established desk with existing revenue streams, offering the opportunity to earn commission from day one. The Role: - Source, screen, and interview candidates for temporary and permanent industrial vacancies - Manage the recruitment process from application through to placement - Coordinator candidate on boarding, compliance checks, and registrations - Attend client sites to conduct candidate inductions and support workers - Schedule shift rotas and manage workforce bookings to meet client requirements - Monitor attendance and manage absence reporting - Build and maintain strong relationships with key client contacts - Liaise regularly with clients to understand staffing needs and provide recruitment solutions - Ensure all candidate records and compliance documentation are maintained accurately - Deliver an exceptional level of customer service to both candidates and clients What We're Looking For: - Previous experience within recruitment, resourcing, or account management - Excellent organisational and time-management skills - Strong attention to detail and administrative accuracy - Confident communication skills, both written and verbal - The ability to build and maintain strong, long-term relationships - A proactive, resilient, and results-driven approach - A full UK driving licence and access to your own vehicle How Will You Benefit? - A basic salary of 30,000 per annum plus commission - Warm desk opportunity with immediate earning potential - Industry-leading training and development programmes - FlexHoliday Scheme - buy or sell up to 5 days of annual leave - Quarterly and annual Highflyer incentive events - Wellbeing and lifestyle discounts through Perkbox - EV car benefit scheme through Tusker - Regular company social events and early finish incentives - Supportive management team and collaborative working environment - The opportunity to work alongside an experienced and successful leadership team To find out more, click apply today or contact Isabel Stone for a confidential conversation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 25, 2026
Full time
Recruitment Account Manager - Industrial Leeds 30,000 Per Annum + Commission Search Recruitment Group is looking for a driven and people-focused Recruitment Account Manager to join our successful Industrial team in Leeds. This is a fantastic opportunity for someone with recruitment experience who thrives in a busy environment and enjoys building strong relationships. You'll play a key role in supporting established client accounts, sourcing and on boarding candidates, and coordinating workforce requirements across a busy industrial portfolio. If you enjoy variety, being at the centre of a busy operation, and want to focus on candidate and client management rather than business development, this is an excellent opportunity to further your recruitment career with a market-leading business. This is a well-established desk with existing revenue streams, offering the opportunity to earn commission from day one. The Role: - Source, screen, and interview candidates for temporary and permanent industrial vacancies - Manage the recruitment process from application through to placement - Coordinator candidate on boarding, compliance checks, and registrations - Attend client sites to conduct candidate inductions and support workers - Schedule shift rotas and manage workforce bookings to meet client requirements - Monitor attendance and manage absence reporting - Build and maintain strong relationships with key client contacts - Liaise regularly with clients to understand staffing needs and provide recruitment solutions - Ensure all candidate records and compliance documentation are maintained accurately - Deliver an exceptional level of customer service to both candidates and clients What We're Looking For: - Previous experience within recruitment, resourcing, or account management - Excellent organisational and time-management skills - Strong attention to detail and administrative accuracy - Confident communication skills, both written and verbal - The ability to build and maintain strong, long-term relationships - A proactive, resilient, and results-driven approach - A full UK driving licence and access to your own vehicle How Will You Benefit? - A basic salary of 30,000 per annum plus commission - Warm desk opportunity with immediate earning potential - Industry-leading training and development programmes - FlexHoliday Scheme - buy or sell up to 5 days of annual leave - Quarterly and annual Highflyer incentive events - Wellbeing and lifestyle discounts through Perkbox - EV car benefit scheme through Tusker - Regular company social events and early finish incentives - Supportive management team and collaborative working environment - The opportunity to work alongside an experienced and successful leadership team To find out more, click apply today or contact Isabel Stone for a confidential conversation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
Jun 25, 2026
Full time
Trainee Night Shift IT Operator Night Shift Role Launch Your Career in IT Operations & Managed Services Are you technically minded, eager to learn, and looking for an opportunity to build a career in technology and operations? We are looking for Trainee Night Shift IT Operators to join our growing Operations team and play a key role in supporting critical customer systems around the clock. This is a fantastic entry point into the world of IT Operations, where you will receive hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a wide range of client environments. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in doing things right, we would love to hear from you. What You Will Be Doing As a Trainee Night Shift Operator, you will be responsible for helping ensure our customers systems remain available, secure, and performing at their best. Key responsibilities include: Monitoring servers, networks, applications, and backup systems. Identifying issues and escalating them in line with established procedures. Creating detailed support tickets within Jira. Performing proactive system checks using industry-leading monitoring tools. Logging and managing incidents accurately and efficiently. Following operational procedures and processes to a high standard. Carrying out tape movements and associated operational tasks. Producing and distributing daily operational reports. You will gain exposure to a range of technologies and platforms, including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. What We Are Looking For We are less concerned about extensive experience and more interested in finding individuals with the right attitude, aptitude, and willingness to learn. You will be successful if you have: GCSEs, A-Levels, or equivalent qualifications. Good IT and computer skills. Experience working as part of a team. Excellent written and verbal communication skills. Strong attention to detail and the ability to follow detailed procedures. The ability to remain calm and focused under pressure. A flexible approach to work, including providing shift cover when needed. The Qualities That Matter We are looking for people who: Learn new technologies quickly and enjoy developing their technical knowledge. Manage their time effectively and stay organised. Communicate clearly and professionally. Listen actively and work collaboratively with colleagues and customers. Why Join Us? This is more than just a night shift role. It is an opportunity to build valuable technical experience within a supportive team environment. You will gain exposure to enterprise-scale systems, develop highly transferable skills, and create a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support. If you are ready to start your journey in technology and want to be part of a team that keeps critical services running 24/7, we would love to hear from you. Apply today and take the first step towards an exciting career in IT Operations.
Ernest Gordon Recruitment Limited
Ascot, Berkshire
Reception Supervisor (Luxury Hotel/ Opera PMS) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Reception Supervisor or similar with Opera PMS experience, looking to join a world-renowned luxury hotel group offering a 5,000 annual bonus, clear progression opportunities, complimentary hotel stays, and the chance to develop your career within a prestigious 5-star environment? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279D If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Jun 24, 2026
Full time
Reception Supervisor (Luxury Hotel/ Opera PMS) 28,000 - 30,000 + 5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Reception Supervisor or similar with Opera PMS experience, looking to join a world-renowned luxury hotel group offering a 5,000 annual bonus, clear progression opportunities, complimentary hotel stays, and the chance to develop your career within a prestigious 5-star environment? This internationally recognised luxury hotel group operates some of the world's most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long-term career progression within a supportive and high-performing hospitality environment. In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day-to-day front desk operations within a fast-paced luxury environment. You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service. This role would suit a Reception Supervisor, Front Office Supervisor, or Guest Services Supervisor from a luxury hotel background looking to join a globally recognised hospitality brand with excellent training, progression, and company perks. The Role Supervise the Reception and Front Office team within a 5-star luxury hotel Ensure smooth daily front desk operations and exceptional guest service Use Opera PMS for reservations, billing, room movements, and guest management Handle guest queries, complaints, and service recovery professionally Support the training and development of Front Office team members Work closely with other departments to ensure a seamless guest experience 4 on 4 off shift pattern 12-hour shifts (8AM - 8PM) The Person Experience as a Reception Supervisor, Front Office Supervisor, or similar Background within luxury hospitality or 5-star hotels Experience using Opera PMS Strong leadership and customer service skills Commutable to Ascot Reference: BBBH25279D If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
We're seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing and developing a team of five Service Desk Analysts while remaining actively involved in incident resolution, escalations, and service improvement initiatives. This role offers genuine progression potential for an ambitious individual who wants to build upon their leadership experience and make a visible impact within a growing and evolving IT function. While the role is predominantly office-based to support collaboration and team leadership, there is flexibility for occasional home working where business needs allow. Key Responsibilities Lead, coach and develop a team of Service Desk professionals, fostering a positive and high-performing culture. Provide hands-on technical support and act as an escalation point for complex incidents and service requests. Oversee daily Service Desk operations, ensuring tickets are managed effectively and service levels are consistently achieved. Monitor performance metrics, identify trends, and drive continuous service improvement. Manage workload distribution, queue health, and resource planning to maintain excellent service delivery. Collaborate with wider IT teams to resolve high-impact issues and support service transitions. Ensure clear communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical support knowledge with a passion for developing people and improving services. You'll ideally have: Previous experience in a Service Desk Team Lead, Supervisor, or IT Support leadership position. Strong understanding of incident, request, and escalation management within an IT service environment. Experience managing, coaching, and motivating team members. Excellent communication and stakeholder management skills. A customer-focused mindset with a commitment to delivering outstanding user support. The ability to balance operational delivery with service improvement and strategic thinking. Experience working with ITSM tools and service management best practices. Salary up to 50,000. Permanent, full-time position. Flexible rotating shifts (8-4, 9-5 or 10-6). Predominantly office-based working with some flexibility for home working. A genuine opportunity to progress your leadership career within a supportive and evolving IT environment. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Jun 24, 2026
Full time
We're seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing and developing a team of five Service Desk Analysts while remaining actively involved in incident resolution, escalations, and service improvement initiatives. This role offers genuine progression potential for an ambitious individual who wants to build upon their leadership experience and make a visible impact within a growing and evolving IT function. While the role is predominantly office-based to support collaboration and team leadership, there is flexibility for occasional home working where business needs allow. Key Responsibilities Lead, coach and develop a team of Service Desk professionals, fostering a positive and high-performing culture. Provide hands-on technical support and act as an escalation point for complex incidents and service requests. Oversee daily Service Desk operations, ensuring tickets are managed effectively and service levels are consistently achieved. Monitor performance metrics, identify trends, and drive continuous service improvement. Manage workload distribution, queue health, and resource planning to maintain excellent service delivery. Collaborate with wider IT teams to resolve high-impact issues and support service transitions. Ensure clear communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical support knowledge with a passion for developing people and improving services. You'll ideally have: Previous experience in a Service Desk Team Lead, Supervisor, or IT Support leadership position. Strong understanding of incident, request, and escalation management within an IT service environment. Experience managing, coaching, and motivating team members. Excellent communication and stakeholder management skills. A customer-focused mindset with a commitment to delivering outstanding user support. The ability to balance operational delivery with service improvement and strategic thinking. Experience working with ITSM tools and service management best practices. Salary up to 50,000. Permanent, full-time position. Flexible rotating shifts (8-4, 9-5 or 10-6). Predominantly office-based working with some flexibility for home working. A genuine opportunity to progress your leadership career within a supportive and evolving IT environment. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Jun 23, 2026
Full time
JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Oct 07, 2025
Full time
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 04, 2025
Full time
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
