Job Title: Transport Coordinator
Shift Pattern: 8:00am until 6:00pm
Location: Stoke-on-Trent area
Salary: 32,000 per annum
About the Company:
We are a leading regional logistics and warehousing provider operating a modern commercial fleet. Known for our delivery efficiency and robust compliance, we pride ourselves on maintaining exceptional service standards across all operations.
Job Purpose:
We are seeking a motivated and detail-oriented Transport Coordinator to join our busy traffic office. Operating as a key member of the national Palletline network, the successful candidate will be responsible for the day-to-day administration, routing, and live monitoring of fleet vehicles and customer collections. Working as part of a fast-paced team, you will ensure optimal fleet utilisation, manage driver communication, and maintain strict compliance with transport regulations.
Key Responsibilities:
Coordinate and plan daily vehicle schedules, assigning resources efficiently to meet customer delivery and collection windows.
Monitor live transport operations, tracking fleet movements to identify and resolve transit delays or issues promptly.
Serve as a primary point of contact for drivers, conducting clear morning briefings, performance monitoring, and debriefings at the end of shifts.
Manage customer bookings and handle inquiries or complaints professionally via telephone and email, ensuring high service levels.
Work closely with the pallet network desk to ensure all trunking schedules and strict hub cutoff deadlines are met daily.
Maintain complete compliance with EU driver hours, tachograph regulations, and the Working Time Directive during all planning activities.
Liaise directly with warehouse operations to coordinate incoming loads and ensure smooth handovers between loading teams and transport.
Assist with tracking key performance indicators (KPIs) such as fuel usage, delivery success rates, and driver hours.
Skills and Experience Required:
Proven experience working within a busy transport office or traffic environment (Pallet network experience is highly advantageous).
Strong working knowledge of transport compliance, driver hours, and Working Time Regulations.
Practical experience using vehicle tracking software and Transport Management Systems (TMS).
Excellent geographical knowledge of the UK road network.
Strong communication and negotiation skills, with the confidence to speak with both HGV drivers and corporate customers.
Methodical problem-solving skills and the ability to stay calm and focused under pressure.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).