Aspiring Teachers Required Graduate Teaching Assistant Primary School Newham September 2026 Start Remedy Education are currently looking for aspiring teachers and graduates who are keen to gain valuable classroom experience before progressing into teacher training. This is a fantastic opportunity for a graduate who is passionate about education and wants to spend the academic year working in a welcoming and diverse primary school in Newham. The role will give you hands on experience supporting pupils across KS1 and KS2, helping you build confidence, develop classroom skills and confirm whether teaching is the right career path for you. The Graduate Teaching Assistant Role As a Graduate Teaching Assistant, you will work closely with class teachers to support pupils in lessons, small groups and on a one to one basis where required. You may be supporting children with Maths, English, reading, writing, phonics, interventions, behaviour and general classroom learning. The school are particularly interested in graduates from subjects such as: Maths English Psychology Criminology Science Education Sociology Humanities You do not need previous school based experience, although tutoring, mentoring, youth work, childcare or SEN experience would be a strong advantage. About the School This friendly primary school in Newham has a strong reputation for supporting both pupils and staff. The school provides a positive, inclusive and supportive environment where graduate staff are encouraged to develop and progress. The school has a committed leadership team, experienced teaching staff and a strong track record of helping aspiring teachers gain the experience needed before starting teacher training. The successful candidate will: Have a degree or be due to graduate Have a genuine interest in becoming a teacher Be confident supporting pupils across primary age groups Have strong communication skills Be reliable, proactive and professional Be able to build positive relationships with pupils and staff Be passionate about supporting children from a range of backgrounds Be willing to support pupils with SEN and additional needs where required Job Details Graduate Teaching Assistant Primary School Newham September 2026 start Full time Long term for the full academic year Temp to perm opportunity £95 to £110 per day depending on experience This is an excellent opportunity for an aspiring teacher who wants to gain real classroom experience before moving into teacher training. To apply for this Graduate Teaching Assistant role, please send your up to date CV today.
Jul 01, 2026
Seasonal
Aspiring Teachers Required Graduate Teaching Assistant Primary School Newham September 2026 Start Remedy Education are currently looking for aspiring teachers and graduates who are keen to gain valuable classroom experience before progressing into teacher training. This is a fantastic opportunity for a graduate who is passionate about education and wants to spend the academic year working in a welcoming and diverse primary school in Newham. The role will give you hands on experience supporting pupils across KS1 and KS2, helping you build confidence, develop classroom skills and confirm whether teaching is the right career path for you. The Graduate Teaching Assistant Role As a Graduate Teaching Assistant, you will work closely with class teachers to support pupils in lessons, small groups and on a one to one basis where required. You may be supporting children with Maths, English, reading, writing, phonics, interventions, behaviour and general classroom learning. The school are particularly interested in graduates from subjects such as: Maths English Psychology Criminology Science Education Sociology Humanities You do not need previous school based experience, although tutoring, mentoring, youth work, childcare or SEN experience would be a strong advantage. About the School This friendly primary school in Newham has a strong reputation for supporting both pupils and staff. The school provides a positive, inclusive and supportive environment where graduate staff are encouraged to develop and progress. The school has a committed leadership team, experienced teaching staff and a strong track record of helping aspiring teachers gain the experience needed before starting teacher training. The successful candidate will: Have a degree or be due to graduate Have a genuine interest in becoming a teacher Be confident supporting pupils across primary age groups Have strong communication skills Be reliable, proactive and professional Be able to build positive relationships with pupils and staff Be passionate about supporting children from a range of backgrounds Be willing to support pupils with SEN and additional needs where required Job Details Graduate Teaching Assistant Primary School Newham September 2026 start Full time Long term for the full academic year Temp to perm opportunity £95 to £110 per day depending on experience This is an excellent opportunity for an aspiring teacher who wants to gain real classroom experience before moving into teacher training. To apply for this Graduate Teaching Assistant role, please send your up to date CV today.
Job Introduction At Turning Point, we support people with learning disabilities across England. As a Team Leader, you'll make a real difference to the lives of the people we support as you provide high quality services that support each of our service users to achieve their full potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make the role your own and lead by example Our Timberlea service in Watford is a 24 hour supported living service, providing care for people with Learning Disabilities and Mental Health Needs for over 10 years. We accommodate up to twelve people with mild to moderate Learning Disabilities, mental health needs and challenging behaviour. We tailor our services to enable people to be as independent as possible. We endeavor to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centered way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Raising the bar for person-centered care, you'll provide support, which means not only putting their well-being first, but building and maintaining relationships with their families and friends. Role Responsibility You and your team will develop flexible and realistic support plans and risk assessments with the individuals you support and in collaboration with family members and other professionals, ensuring that the support plans reflect each person's needs, goals and aspirations. Part of the role will include reviewing support plans and risk assessments, liaising with health professionals, chairing a variety of meetings, completing Mental Capacity Assessments, holding Best Interest meetings and completing DoLS applications. The Ideal Candidate We are looking for Team Leaders who can quickly adapt within busy and changeable environments. Not only will you need the ability to lead a team of Support Workers on a shift, allocate work and delegate tasks, you will be expected to directly line manage a team of support staff. This will include managing and overseeing the rota, sickness, supervisions and appraisals, managing performance issues, coaching and mentoring. We expect our Team Leaders to bring the strong communication skills needed to tailor their message to a variety of audiences. You should be a team player with some experience gained in the care sector - preferably a working knowledge of supporting individuals who have a learning disabilities, Physical disabilities and health issues. We will offer a varied and interesting training and development package to develop you as a line manager and support you in the role. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits . We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents LD-TeamLeader-generic-Jan15.pdf Apply
Jul 01, 2026
Full time
Job Introduction At Turning Point, we support people with learning disabilities across England. As a Team Leader, you'll make a real difference to the lives of the people we support as you provide high quality services that support each of our service users to achieve their full potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make the role your own and lead by example Our Timberlea service in Watford is a 24 hour supported living service, providing care for people with Learning Disabilities and Mental Health Needs for over 10 years. We accommodate up to twelve people with mild to moderate Learning Disabilities, mental health needs and challenging behaviour. We tailor our services to enable people to be as independent as possible. We endeavor to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centered way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Raising the bar for person-centered care, you'll provide support, which means not only putting their well-being first, but building and maintaining relationships with their families and friends. Role Responsibility You and your team will develop flexible and realistic support plans and risk assessments with the individuals you support and in collaboration with family members and other professionals, ensuring that the support plans reflect each person's needs, goals and aspirations. Part of the role will include reviewing support plans and risk assessments, liaising with health professionals, chairing a variety of meetings, completing Mental Capacity Assessments, holding Best Interest meetings and completing DoLS applications. The Ideal Candidate We are looking for Team Leaders who can quickly adapt within busy and changeable environments. Not only will you need the ability to lead a team of Support Workers on a shift, allocate work and delegate tasks, you will be expected to directly line manage a team of support staff. This will include managing and overseeing the rota, sickness, supervisions and appraisals, managing performance issues, coaching and mentoring. We expect our Team Leaders to bring the strong communication skills needed to tailor their message to a variety of audiences. You should be a team player with some experience gained in the care sector - preferably a working knowledge of supporting individuals who have a learning disabilities, Physical disabilities and health issues. We will offer a varied and interesting training and development package to develop you as a line manager and support you in the role. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits . We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents LD-TeamLeader-generic-Jan15.pdf Apply
Job Introduction At Turning Point, we support people with learning disabilities across England. As a Team Leader, you'll make a real difference to the lives of the people we support as you provide high quality services that support each of our service users to achieve their full potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make the role your own and lead by example Our Timberlea service in Watford is a 24 hour supported living service, providing care for people with Learning Disabilities and Mental Health Needs for over 10 years. We accommodate up to twelve people with mild to moderate Learning Disabilities, mental health needs and challenging behaviour. We tailor our services to enable people to be as independent as possible. We endeavor to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centered way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Raising the bar for person-centered care, you'll provide support, which means not only putting their well-being first, but building and maintaining relationships with their families and friends. Role Responsibility You and your team will develop flexible and realistic support plans and risk assessments with the individuals you support and in collaboration with family members and other professionals, ensuring that the support plans reflect each person's needs, goals and aspirations. Part of the role will include reviewing support plans and risk assessments, liaising with health professionals, chairing a variety of meetings, completing Mental Capacity Assessments, holding Best Interest meetings and completing DoLS applications. The Ideal Candidate We are looking for Team Leaders who can quickly adapt within busy and changeable environments. Not only will you need the ability to lead a team of Support Workers on a shift, allocate work and delegate tasks, you will be expected to directly line manage a team of support staff. This will include managing and overseeing the rota, sickness, supervisions and appraisals, managing performance issues, coaching and mentoring. We expect our Team Leaders to bring the strong communication skills needed to tailor their message to a variety of audiences. You should be a team player with some experience gained in the care sector - preferably a working knowledge of supporting individuals who have a learning disabilities, Physical disabilities and health issues. We will offer a varied and interesting training and development package to develop you as a line manager and support you in the role. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits . We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents LD-TeamLeader-generic-Jan15.pdf Apply
Jul 01, 2026
Full time
Job Introduction At Turning Point, we support people with learning disabilities across England. As a Team Leader, you'll make a real difference to the lives of the people we support as you provide high quality services that support each of our service users to achieve their full potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make the role your own and lead by example Our Timberlea service in Watford is a 24 hour supported living service, providing care for people with Learning Disabilities and Mental Health Needs for over 10 years. We accommodate up to twelve people with mild to moderate Learning Disabilities, mental health needs and challenging behaviour. We tailor our services to enable people to be as independent as possible. We endeavor to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centered way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Raising the bar for person-centered care, you'll provide support, which means not only putting their well-being first, but building and maintaining relationships with their families and friends. Role Responsibility You and your team will develop flexible and realistic support plans and risk assessments with the individuals you support and in collaboration with family members and other professionals, ensuring that the support plans reflect each person's needs, goals and aspirations. Part of the role will include reviewing support plans and risk assessments, liaising with health professionals, chairing a variety of meetings, completing Mental Capacity Assessments, holding Best Interest meetings and completing DoLS applications. The Ideal Candidate We are looking for Team Leaders who can quickly adapt within busy and changeable environments. Not only will you need the ability to lead a team of Support Workers on a shift, allocate work and delegate tasks, you will be expected to directly line manage a team of support staff. This will include managing and overseeing the rota, sickness, supervisions and appraisals, managing performance issues, coaching and mentoring. We expect our Team Leaders to bring the strong communication skills needed to tailor their message to a variety of audiences. You should be a team player with some experience gained in the care sector - preferably a working knowledge of supporting individuals who have a learning disabilities, Physical disabilities and health issues. We will offer a varied and interesting training and development package to develop you as a line manager and support you in the role. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits . We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents LD-TeamLeader-generic-Jan15.pdf Apply
YoungEducation is a well-established education and mentoring organisation, founded in 2010, supporting young people across Hertfordshire, Bedfordshire and North London. Our Alternative Provision combines high-quality education with mentoring and wellbeing support, helping young people who may struggle in mainstream settings to re-engage, rebuild confidence, and move forward positively. We work with young people with SEND, those at risk of exclusion, and those facing social, emotional, or behavioural challenges, always taking a child-centred and trauma-informed approach. The Role We are seeking passionate and resilient Youth Mentors to join our team. This is a highly rewarding role where you will support young people who may present with challenging behaviours or have experienced barriers to education. A key part of the role involves collecting young people from home, safely transporting them to their educational setting, and supporting them throughout the day. During this time, you will build trust, help them transition into learning, and engage them in activities based on their interests to increase confidence, motivation, and overall wellbeing. You will work both 1:1 and in small groups, supporting young people across education, mentoring, and enrichment. Key Responsibilities Safely transport young people to and from provision and support positive transitions into learning. Build consistent, trusting relationships and support engagement in education and mentoring. Deliver interest-led activities that promote wellbeing, confidence, and life skills. Manage behaviour calmly using a trauma-informed approach while maintaining accurate records and safeguarding standards. Personal Specification Essential Criteria Minimum of 2 years experience working with young people in areas such as education, youth mentoring, social care, SEND, mental health, or similar. Ability to build strong, professional relationships with young people who may display challenging behaviour. Good understanding of safeguarding and the responsibilities of working 1:1, including during transport. Calm, resilient, and empathetic approach with strong communication skills. Ability to work independently, use initiative, and contribute to a wider team. Full UK driving licence and access to a suitable vehicle. Desirable Criteria Experience within Alternative Provision or SEN settings. Training in behaviour management, de-escalation, or trauma-informed practice. Relevant qualifications in youth work, education, counselling, or related fields. Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK.
Jul 01, 2026
Contractor
YoungEducation is a well-established education and mentoring organisation, founded in 2010, supporting young people across Hertfordshire, Bedfordshire and North London. Our Alternative Provision combines high-quality education with mentoring and wellbeing support, helping young people who may struggle in mainstream settings to re-engage, rebuild confidence, and move forward positively. We work with young people with SEND, those at risk of exclusion, and those facing social, emotional, or behavioural challenges, always taking a child-centred and trauma-informed approach. The Role We are seeking passionate and resilient Youth Mentors to join our team. This is a highly rewarding role where you will support young people who may present with challenging behaviours or have experienced barriers to education. A key part of the role involves collecting young people from home, safely transporting them to their educational setting, and supporting them throughout the day. During this time, you will build trust, help them transition into learning, and engage them in activities based on their interests to increase confidence, motivation, and overall wellbeing. You will work both 1:1 and in small groups, supporting young people across education, mentoring, and enrichment. Key Responsibilities Safely transport young people to and from provision and support positive transitions into learning. Build consistent, trusting relationships and support engagement in education and mentoring. Deliver interest-led activities that promote wellbeing, confidence, and life skills. Manage behaviour calmly using a trauma-informed approach while maintaining accurate records and safeguarding standards. Personal Specification Essential Criteria Minimum of 2 years experience working with young people in areas such as education, youth mentoring, social care, SEND, mental health, or similar. Ability to build strong, professional relationships with young people who may display challenging behaviour. Good understanding of safeguarding and the responsibilities of working 1:1, including during transport. Calm, resilient, and empathetic approach with strong communication skills. Ability to work independently, use initiative, and contribute to a wider team. Full UK driving licence and access to a suitable vehicle. Desirable Criteria Experience within Alternative Provision or SEN settings. Training in behaviour management, de-escalation, or trauma-informed practice. Relevant qualifications in youth work, education, counselling, or related fields. Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK.
YoungEducation is a well-established education and mentoring organisation, founded in 2010, supporting young people across Hertfordshire, Bedfordshire and North London. Our Alternative Provision combines high-quality education with mentoring and wellbeing support, helping young people who may struggle in mainstream settings to re-engage, rebuild confidence, and move forward positively. We work with young people with SEND, those at risk of exclusion, and those facing social, emotional, or behavioural challenges, always taking a child-centred and trauma-informed approach. The Role We are seeking passionate and resilient Youth Mentors to join our team. This is a highly rewarding role where you will support young people who may present with challenging behaviours or have experienced barriers to education. A key part of the role involves collecting young people from home, safely transporting them to their educational setting, and supporting them throughout the day. During this time, you will build trust, help them transition into learning, and engage them in activities based on their interests to increase confidence, motivation, and overall wellbeing. You will work both 1:1 and in small groups, supporting young people across education, mentoring, and enrichment. Key Responsibilities Safely transport young people to and from provision and support positive transitions into learning. Build consistent, trusting relationships and support engagement in education and mentoring. Deliver interest-led activities that promote wellbeing, confidence, and life skills. Manage behaviour calmly using a trauma-informed approach while maintaining accurate records and safeguarding standards. Personal Specification Essential Criteria Minimum of 2 years experience working with young people in areas such as education, youth mentoring, social care, SEND, mental health, or similar. Ability to build strong, professional relationships with young people who may display challenging behaviour. Good understanding of safeguarding and the responsibilities of working 1:1, including during transport. Calm, resilient, and empathetic approach with strong communication skills. Ability to work independently, use initiative, and contribute to a wider team. Full UK driving licence and access to a suitable vehicle. Desirable Criteria Experience within Alternative Provision or SEN settings. Training in behaviour management, de-escalation, or trauma-informed practice. Relevant qualifications in youth work, education, counselling, or related fields. Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
Jul 01, 2026
Contractor
YoungEducation is a well-established education and mentoring organisation, founded in 2010, supporting young people across Hertfordshire, Bedfordshire and North London. Our Alternative Provision combines high-quality education with mentoring and wellbeing support, helping young people who may struggle in mainstream settings to re-engage, rebuild confidence, and move forward positively. We work with young people with SEND, those at risk of exclusion, and those facing social, emotional, or behavioural challenges, always taking a child-centred and trauma-informed approach. The Role We are seeking passionate and resilient Youth Mentors to join our team. This is a highly rewarding role where you will support young people who may present with challenging behaviours or have experienced barriers to education. A key part of the role involves collecting young people from home, safely transporting them to their educational setting, and supporting them throughout the day. During this time, you will build trust, help them transition into learning, and engage them in activities based on their interests to increase confidence, motivation, and overall wellbeing. You will work both 1:1 and in small groups, supporting young people across education, mentoring, and enrichment. Key Responsibilities Safely transport young people to and from provision and support positive transitions into learning. Build consistent, trusting relationships and support engagement in education and mentoring. Deliver interest-led activities that promote wellbeing, confidence, and life skills. Manage behaviour calmly using a trauma-informed approach while maintaining accurate records and safeguarding standards. Personal Specification Essential Criteria Minimum of 2 years experience working with young people in areas such as education, youth mentoring, social care, SEND, mental health, or similar. Ability to build strong, professional relationships with young people who may display challenging behaviour. Good understanding of safeguarding and the responsibilities of working 1:1, including during transport. Calm, resilient, and empathetic approach with strong communication skills. Ability to work independently, use initiative, and contribute to a wider team. Full UK driving licence and access to a suitable vehicle. Desirable Criteria Experience within Alternative Provision or SEN settings. Training in behaviour management, de-escalation, or trauma-informed practice. Relevant qualifications in youth work, education, counselling, or related fields. Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
This Surrey center based role will involve leading and managing a team of skills coaches/ assessors working closley with the Quality Manager to Design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e portfolio system and learning plan. Where required, to complete induction and onboarding processes including Training Plans and Apprenticeship Agreements. Deliver training, workshops and one to one support and coaching sessions to the skills coaches and asessors, reflect the approved delivery plan and e portfolio milestones. Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace. Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager. Ensure that Coaches deliver embedded and stand alone maths, English and digital skills as part of the curriculum (intent) Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices. Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner. Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times. Ensure that Skills Coaches plan and deliver learning to meet their off the job commitment. Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner s needs signpost for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG). Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads. Willingness to work in a flexible way including evenings on occasion as required at various location if required Provide access to information and work schedules to support the observation & peer observation process. Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead. Manage own diary effectively to ensure timely visits and reviews are conducted maintain an up to date calendar to support the observation and quality assurance process. In conjunction with the Sector leads, Identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations. Comply with internal and external quality standards, audits and inspections. Promote, adhere to and comply with arrangements and working practices for the following Equality and Diversity, British Values. Safeguarding, Anti-Bullying and Peer on Peer abuse Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments. Work in collaboration with colleagues to achieve company objectives In conjunction with the Quality manager, Maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Lead working groups and CPD session as directed. Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Skills and Abilities: Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times. To communicate effectively, both verbally and in writing To produce accurate and concise reports to highlight areas of success and improvement. To work collaboratively with team members and to take on board constructive and developmental feedback to improve the learner experience. Manage staff to ensure deadlines are met. To apply the principles of MIT Skills safeguarding, Prevent and equality and diversity agendas. Be highly organised, paying close attention to detail. Be emotionally resilient and be able to work in a challenging environment. Work in an organisation that is undergoing change due to development and growth. Manage and set daily workflows of the Skills Coach team and IQA s for the department. To be the first point of contact and find resolution for the teaching team using a solutions focussed mindset To keep the team motivated and organised To monitor and performance manage the team against KPI requirements in order for contractual targets to be met To provide feedback, training and coaching to the team. Responsible for ongoing training and development within the department To meet personal KPI s in order for the company to meet its targets To lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met and ensuring learning delivers the off the job requirement. Guiding and supporting skill coaches to ensure quality and consistency of assessment and teaching practice. Planning and monitoring formative and summative internal verification In conjunction with the quality manager coordinate external quality assurance visits. Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements Ensure the departments full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. Undertaking staff development and appraisal under the direction of the HR Lead. To produce and present monthly management reports to the senior management team Conduct OTLA s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy Carry out the duties stated in the quality calendar Develop and monitor sampling strategies and plans for all qualifications. Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents Participate in the recruitment and selection of new Skills Coaches Key Performance Indicators Skills Coach Management To ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. To observe all stages of delivery and to provide developmental support and guidance to To ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway. Maintain a minimum Grade 2 observation grade across the department . Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction. To provide full management reports and RAG rating of learners for the senior management team. Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements Conduct OTLA s for the department to reflect the OTLA schedule Facilitate sector based standardisation activities as per quality calendar Complete allocated tasks in line with the quality calender
Jul 01, 2026
Full time
This Surrey center based role will involve leading and managing a team of skills coaches/ assessors working closley with the Quality Manager to Design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e portfolio system and learning plan. Where required, to complete induction and onboarding processes including Training Plans and Apprenticeship Agreements. Deliver training, workshops and one to one support and coaching sessions to the skills coaches and asessors, reflect the approved delivery plan and e portfolio milestones. Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace. Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager. Ensure that Coaches deliver embedded and stand alone maths, English and digital skills as part of the curriculum (intent) Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices. Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner. Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times. Ensure that Skills Coaches plan and deliver learning to meet their off the job commitment. Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner s needs signpost for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG). Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads. Willingness to work in a flexible way including evenings on occasion as required at various location if required Provide access to information and work schedules to support the observation & peer observation process. Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead. Manage own diary effectively to ensure timely visits and reviews are conducted maintain an up to date calendar to support the observation and quality assurance process. In conjunction with the Sector leads, Identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations. Comply with internal and external quality standards, audits and inspections. Promote, adhere to and comply with arrangements and working practices for the following Equality and Diversity, British Values. Safeguarding, Anti-Bullying and Peer on Peer abuse Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments. Work in collaboration with colleagues to achieve company objectives In conjunction with the Quality manager, Maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Lead working groups and CPD session as directed. Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Skills and Abilities: Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times. To communicate effectively, both verbally and in writing To produce accurate and concise reports to highlight areas of success and improvement. To work collaboratively with team members and to take on board constructive and developmental feedback to improve the learner experience. Manage staff to ensure deadlines are met. To apply the principles of MIT Skills safeguarding, Prevent and equality and diversity agendas. Be highly organised, paying close attention to detail. Be emotionally resilient and be able to work in a challenging environment. Work in an organisation that is undergoing change due to development and growth. Manage and set daily workflows of the Skills Coach team and IQA s for the department. To be the first point of contact and find resolution for the teaching team using a solutions focussed mindset To keep the team motivated and organised To monitor and performance manage the team against KPI requirements in order for contractual targets to be met To provide feedback, training and coaching to the team. Responsible for ongoing training and development within the department To meet personal KPI s in order for the company to meet its targets To lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met and ensuring learning delivers the off the job requirement. Guiding and supporting skill coaches to ensure quality and consistency of assessment and teaching practice. Planning and monitoring formative and summative internal verification In conjunction with the quality manager coordinate external quality assurance visits. Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements Ensure the departments full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. Undertaking staff development and appraisal under the direction of the HR Lead. To produce and present monthly management reports to the senior management team Conduct OTLA s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy Carry out the duties stated in the quality calendar Develop and monitor sampling strategies and plans for all qualifications. Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents Participate in the recruitment and selection of new Skills Coaches Key Performance Indicators Skills Coach Management To ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. To observe all stages of delivery and to provide developmental support and guidance to To ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway. Maintain a minimum Grade 2 observation grade across the department . Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction. To provide full management reports and RAG rating of learners for the senior management team. Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements Conduct OTLA s for the department to reflect the OTLA schedule Facilitate sector based standardisation activities as per quality calendar Complete allocated tasks in line with the quality calender
We work smarter so that you can enjoy the things that matter outside of work Job Title: Behaviour Support Worker Location: Trent Acres, Kings Bromley, DE13 7HR Hours: 40 hours per week Monday to Friday 8am - 4pm Salary: £30,000 per annum (not pro rata) Contract: Permanent Term Time Only Start: September 2026 UK applicants only - no sponsorship available About the Role Are you passionate about helping young people overcome barriers, grow in confidence and thrive both in and out of the classroom? Do you have the resilience, presence and empathy to support pupils through challenging moments and guide them back to success? If so, we'd love to hear from you. We are seeking a Behaviour Support Worker to join our dedicated pastoral team and work closely with the Deputy Headteacher to create a safe, supportive and aspirational environment for all pupils. This is a vital role at the heart of our school's commitment to positive behaviour, inclusion and pupil wellbeing. You'll play a key part in shaping the culture of the school-supporting pupils to re-engage with learning, developing long-term behaviour strategies, and helping reduce exclusions and physical interventions. Your work will directly influence pupils' academic progress, emotional development and future opportunities. What you'll be doing Support the Deputy Headteacher and pastoral team in delivering effective behaviour systems, policies and day to day behaviour management across the school. Identify, assess and respond to poor behaviour using a range of de escalation strategies, returning pupils to learning and supporting their reintegration into the classroom. Lead and deliver authorised restraint training for staff in line with Crisis Prevention Institute standards and school regulations. Work directly with pupils-individually or in small groups-to mentor, motivate and develop social, emotional, behavioural and essential life skills. Observe pupils to identify strengths, needs and behaviour patterns, sharing relevant information with teachers, support staff and senior leaders. Maintain accurate behaviour records, including Sleuth entries, incident logs and daily reports, ensuring consistent communication with staff and parents where required. Conduct regular classroom visits to recognise positive behaviour, address concerns and support consistent implementation of behaviour policies. Provide pastoral support and cover when needed, contributing to wider school activities, events and enrichment opportunities. Who We're Looking For GCSE or equivalent English & Math's required Previous pastoral experience in an educational setting would be desirable. Someone calm, confident and compassionate, with a natural ability to build trust and rapport. Experience working with children or young people, particularly those with behavioural, emotional or social needs. Strong communication skills and the ability to work collaboratively with staff at all levels. A proactive, solution-focused mindset and a commitment to inclusion. The resilience to manage challenging situations with professionalism and care. About Us Options Trent Acres School is an independent specialist school in rural Staffordshire for pupils with autism, trauma, attachment, anxiety, and other complex needs. We provide a nurturing, safe, and structured environment where pupils feel valued and experience a sense of belonging. Small groups, high staff ratios, and personalised programmes support social, emotional, and academic development. Integrated clinical care and strong family partnerships empower every pupil to build confidence, independence, and the skills to thrive in life For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Jul 01, 2026
Full time
We work smarter so that you can enjoy the things that matter outside of work Job Title: Behaviour Support Worker Location: Trent Acres, Kings Bromley, DE13 7HR Hours: 40 hours per week Monday to Friday 8am - 4pm Salary: £30,000 per annum (not pro rata) Contract: Permanent Term Time Only Start: September 2026 UK applicants only - no sponsorship available About the Role Are you passionate about helping young people overcome barriers, grow in confidence and thrive both in and out of the classroom? Do you have the resilience, presence and empathy to support pupils through challenging moments and guide them back to success? If so, we'd love to hear from you. We are seeking a Behaviour Support Worker to join our dedicated pastoral team and work closely with the Deputy Headteacher to create a safe, supportive and aspirational environment for all pupils. This is a vital role at the heart of our school's commitment to positive behaviour, inclusion and pupil wellbeing. You'll play a key part in shaping the culture of the school-supporting pupils to re-engage with learning, developing long-term behaviour strategies, and helping reduce exclusions and physical interventions. Your work will directly influence pupils' academic progress, emotional development and future opportunities. What you'll be doing Support the Deputy Headteacher and pastoral team in delivering effective behaviour systems, policies and day to day behaviour management across the school. Identify, assess and respond to poor behaviour using a range of de escalation strategies, returning pupils to learning and supporting their reintegration into the classroom. Lead and deliver authorised restraint training for staff in line with Crisis Prevention Institute standards and school regulations. Work directly with pupils-individually or in small groups-to mentor, motivate and develop social, emotional, behavioural and essential life skills. Observe pupils to identify strengths, needs and behaviour patterns, sharing relevant information with teachers, support staff and senior leaders. Maintain accurate behaviour records, including Sleuth entries, incident logs and daily reports, ensuring consistent communication with staff and parents where required. Conduct regular classroom visits to recognise positive behaviour, address concerns and support consistent implementation of behaviour policies. Provide pastoral support and cover when needed, contributing to wider school activities, events and enrichment opportunities. Who We're Looking For GCSE or equivalent English & Math's required Previous pastoral experience in an educational setting would be desirable. Someone calm, confident and compassionate, with a natural ability to build trust and rapport. Experience working with children or young people, particularly those with behavioural, emotional or social needs. Strong communication skills and the ability to work collaboratively with staff at all levels. A proactive, solution-focused mindset and a commitment to inclusion. The resilience to manage challenging situations with professionalism and care. About Us Options Trent Acres School is an independent specialist school in rural Staffordshire for pupils with autism, trauma, attachment, anxiety, and other complex needs. We provide a nurturing, safe, and structured environment where pupils feel valued and experience a sense of belonging. Small groups, high staff ratios, and personalised programmes support social, emotional, and academic development. Integrated clinical care and strong family partnerships empower every pupil to build confidence, independence, and the skills to thrive in life For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
We work smarter so that you can enjoy the things that matter outside of work Job Title: Behaviour Support Worker Location: Trent Acres, Kings Bromley, DE13 7HR Hours: 40 hours per week Monday to Friday 8am - 4pm Salary: £30,000 per annum (not pro rata) Contract: Permanent Term Time Only Start: September 2026 UK applicants only - no sponsorship available About the Role Are you passionate about helping young people overcome barriers, grow in confidence and thrive both in and out of the classroom? Do you have the resilience, presence and empathy to support pupils through challenging moments and guide them back to success? If so, we'd love to hear from you. We are seeking a Behaviour Support Worker to join our dedicated pastoral team and work closely with the Deputy Headteacher to create a safe, supportive and aspirational environment for all pupils. This is a vital role at the heart of our school's commitment to positive behaviour, inclusion and pupil wellbeing. You'll play a key part in shaping the culture of the school-supporting pupils to re-engage with learning, developing long-term behaviour strategies, and helping reduce exclusions and physical interventions. Your work will directly influence pupils' academic progress, emotional development and future opportunities. What you'll be doing Support the Deputy Headteacher and pastoral team in delivering effective behaviour systems, policies and day to day behaviour management across the school. Identify, assess and respond to poor behaviour using a range of de escalation strategies, returning pupils to learning and supporting their reintegration into the classroom. Lead and deliver authorised restraint training for staff in line with Crisis Prevention Institute standards and school regulations. Work directly with pupils-individually or in small groups-to mentor, motivate and develop social, emotional, behavioural and essential life skills. Observe pupils to identify strengths, needs and behaviour patterns, sharing relevant information with teachers, support staff and senior leaders. Maintain accurate behaviour records, including Sleuth entries, incident logs and daily reports, ensuring consistent communication with staff and parents where required. Conduct regular classroom visits to recognise positive behaviour, address concerns and support consistent implementation of behaviour policies. Provide pastoral support and cover when needed, contributing to wider school activities, events and enrichment opportunities. Who We're Looking For GCSE or equivalent English & Math's required Previous pastoral experience in an educational setting would be desirable. Someone calm, confident and compassionate, with a natural ability to build trust and rapport. Experience working with children or young people, particularly those with behavioural, emotional or social needs. Strong communication skills and the ability to work collaboratively with staff at all levels. A proactive, solution-focused mindset and a commitment to inclusion. The resilience to manage challenging situations with professionalism and care. About Us Options Trent Acres School is an independent specialist school in rural Staffordshire for pupils with autism, trauma, attachment, anxiety, and other complex needs. We provide a nurturing, safe, and structured environment where pupils feel valued and experience a sense of belonging. Small groups, high staff ratios, and personalised programmes support social, emotional, and academic development. Integrated clinical care and strong family partnerships empower every pupil to build confidence, independence, and the skills to thrive in life For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Jul 01, 2026
Full time
We work smarter so that you can enjoy the things that matter outside of work Job Title: Behaviour Support Worker Location: Trent Acres, Kings Bromley, DE13 7HR Hours: 40 hours per week Monday to Friday 8am - 4pm Salary: £30,000 per annum (not pro rata) Contract: Permanent Term Time Only Start: September 2026 UK applicants only - no sponsorship available About the Role Are you passionate about helping young people overcome barriers, grow in confidence and thrive both in and out of the classroom? Do you have the resilience, presence and empathy to support pupils through challenging moments and guide them back to success? If so, we'd love to hear from you. We are seeking a Behaviour Support Worker to join our dedicated pastoral team and work closely with the Deputy Headteacher to create a safe, supportive and aspirational environment for all pupils. This is a vital role at the heart of our school's commitment to positive behaviour, inclusion and pupil wellbeing. You'll play a key part in shaping the culture of the school-supporting pupils to re-engage with learning, developing long-term behaviour strategies, and helping reduce exclusions and physical interventions. Your work will directly influence pupils' academic progress, emotional development and future opportunities. What you'll be doing Support the Deputy Headteacher and pastoral team in delivering effective behaviour systems, policies and day to day behaviour management across the school. Identify, assess and respond to poor behaviour using a range of de escalation strategies, returning pupils to learning and supporting their reintegration into the classroom. Lead and deliver authorised restraint training for staff in line with Crisis Prevention Institute standards and school regulations. Work directly with pupils-individually or in small groups-to mentor, motivate and develop social, emotional, behavioural and essential life skills. Observe pupils to identify strengths, needs and behaviour patterns, sharing relevant information with teachers, support staff and senior leaders. Maintain accurate behaviour records, including Sleuth entries, incident logs and daily reports, ensuring consistent communication with staff and parents where required. Conduct regular classroom visits to recognise positive behaviour, address concerns and support consistent implementation of behaviour policies. Provide pastoral support and cover when needed, contributing to wider school activities, events and enrichment opportunities. Who We're Looking For GCSE or equivalent English & Math's required Previous pastoral experience in an educational setting would be desirable. Someone calm, confident and compassionate, with a natural ability to build trust and rapport. Experience working with children or young people, particularly those with behavioural, emotional or social needs. Strong communication skills and the ability to work collaboratively with staff at all levels. A proactive, solution-focused mindset and a commitment to inclusion. The resilience to manage challenging situations with professionalism and care. About Us Options Trent Acres School is an independent specialist school in rural Staffordshire for pupils with autism, trauma, attachment, anxiety, and other complex needs. We provide a nurturing, safe, and structured environment where pupils feel valued and experience a sense of belonging. Small groups, high staff ratios, and personalised programmes support social, emotional, and academic development. Integrated clinical care and strong family partnerships empower every pupil to build confidence, independence, and the skills to thrive in life For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Finance Business Partner - Assets, Repairs & Maintenance Manchester, Greater Manchester £55,500 per annum Permanent, Full Time (35 hours per week), Agile working arrangements in place Closing date: 6th July 2026 Interview date: Week commencing 13th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing a proactive financial support and advice to budget holders based on a sound understanding of the relevant business area whilst supporting the Financial Controller. In this role, you will be responsible for Preparation of timely financial reporting for the Repairs and Assets directorate, in accordance with the monthly management accounts timetable. Undertake monthly meetings with budget holders for the relevant business area to discuss their management accounts (including team listings) and provide insight to enable operational decision making. Provide day to day management of the Assistant Business Partner and Assets and Insurance Officer, including appraisal, mentoring, training and development Contribute to the financial reports issued monthly to the Leadership Team and quarterly to Board We need people who are or have Accounting qualification, such as CIMA/ACCA Experience providing expert advice, support and challenge to colleagues and being able to communicate and present complex financial information to non-finance colleagues Knowledge of relevant accounting standards, recommended practice and guidance Experience working with financial and other systems Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Jul 01, 2026
Full time
Finance Business Partner - Assets, Repairs & Maintenance Manchester, Greater Manchester £55,500 per annum Permanent, Full Time (35 hours per week), Agile working arrangements in place Closing date: 6th July 2026 Interview date: Week commencing 13th July 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing a proactive financial support and advice to budget holders based on a sound understanding of the relevant business area whilst supporting the Financial Controller. In this role, you will be responsible for Preparation of timely financial reporting for the Repairs and Assets directorate, in accordance with the monthly management accounts timetable. Undertake monthly meetings with budget holders for the relevant business area to discuss their management accounts (including team listings) and provide insight to enable operational decision making. Provide day to day management of the Assistant Business Partner and Assets and Insurance Officer, including appraisal, mentoring, training and development Contribute to the financial reports issued monthly to the Leadership Team and quarterly to Board We need people who are or have Accounting qualification, such as CIMA/ACCA Experience providing expert advice, support and challenge to colleagues and being able to communicate and present complex financial information to non-finance colleagues Knowledge of relevant accounting standards, recommended practice and guidance Experience working with financial and other systems Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours by mutual agreement and business need. Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds upkeep: General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Building maintenance: Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and safety: Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. Support the FM with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties: Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving licence (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible, and dynamic approach to work. Absolute commitment ot London Youth's principles of equality, diversity and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
Jul 01, 2026
Full time
Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours by mutual agreement and business need. Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds upkeep: General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Building maintenance: Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and safety: Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. Support the FM with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties: Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving licence (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible, and dynamic approach to work. Absolute commitment ot London Youth's principles of equality, diversity and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN. To see what it's like to work at CNN, on Instagram and X ! Your New Role We're seeking a Director of Digital Programming, Weekends to report into the VP of Programming and lead the editorial team responsible for curating and optimising the content experience across our core digital surfaces - web, mobile web, and mobile apps - for a 24/7 global news organisation. This role is at the intersection of journalism, audience behaviour, and product innovation. The ideal candidate brings sharp editorial judgment, strong people leadership, and a strategic mindset grounded in data. You ensure our digital front doors consistently reflect the urgency, depth, and breadth of our journalism - and that they serve the evolving needs of our audiences around the clock. The Weekend Director will play a critical role helping to develop and lead execution of the weekend homepage strategy. Please note: This role is based out of our London newsroom, working a 4-day, 40-hour week inclusive of Saturday and Sunday. Your Role Accountabilities Lead a team of editors programming the organisation's home and front-door digital experiences (web, mobile web, and app) Guide programming strategy across formats - including live video, text, audio, and visuals - ensuring each is optimised Exercise strong editorial judgment in real-time, particularly during high-pressure breaking news and questions of content hierarchy, timing and rotation Ensure content selection aligns with core editorial values while meeting the needs of users (Catch me up, Take me deeper, Entertain me) Frame stories with clarity, accuracy and impact, including writing or approving high-quality headlines, teases, and promotional language Demonstrate ability to make sophisticated editorial decisions and seamlessly curate across live, text, visual and video formats Monitor real-time analytics to inform programming decisions and adjust content placement dynamically, partnering with the Audience, Data, and Research teams to deepen understanding of audience segments and consumption habits Manage and mentor a distributed editorial team, providing direction, feedback, and growth opportunities Qualifications & Experience Extensive experience in digital journalism, audience programming, or editorial operations within a fast-paced news or media environment Experience managing teams in a 24/7 publishing operation, ideally with global coordination Demonstrated ability to balance real-time editorial instincts with long-term strategic thinking Deep understanding of audience engagement, digital consumption behaviours, and cross-platform storytelling (text, video, audio) Experience working with product and design teams to enhance digital storytelling or homepage surfaces Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Jun 30, 2026
Full time
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN. To see what it's like to work at CNN, on Instagram and X ! Your New Role We're seeking a Director of Digital Programming, Weekends to report into the VP of Programming and lead the editorial team responsible for curating and optimising the content experience across our core digital surfaces - web, mobile web, and mobile apps - for a 24/7 global news organisation. This role is at the intersection of journalism, audience behaviour, and product innovation. The ideal candidate brings sharp editorial judgment, strong people leadership, and a strategic mindset grounded in data. You ensure our digital front doors consistently reflect the urgency, depth, and breadth of our journalism - and that they serve the evolving needs of our audiences around the clock. The Weekend Director will play a critical role helping to develop and lead execution of the weekend homepage strategy. Please note: This role is based out of our London newsroom, working a 4-day, 40-hour week inclusive of Saturday and Sunday. Your Role Accountabilities Lead a team of editors programming the organisation's home and front-door digital experiences (web, mobile web, and app) Guide programming strategy across formats - including live video, text, audio, and visuals - ensuring each is optimised Exercise strong editorial judgment in real-time, particularly during high-pressure breaking news and questions of content hierarchy, timing and rotation Ensure content selection aligns with core editorial values while meeting the needs of users (Catch me up, Take me deeper, Entertain me) Frame stories with clarity, accuracy and impact, including writing or approving high-quality headlines, teases, and promotional language Demonstrate ability to make sophisticated editorial decisions and seamlessly curate across live, text, visual and video formats Monitor real-time analytics to inform programming decisions and adjust content placement dynamically, partnering with the Audience, Data, and Research teams to deepen understanding of audience segments and consumption habits Manage and mentor a distributed editorial team, providing direction, feedback, and growth opportunities Qualifications & Experience Extensive experience in digital journalism, audience programming, or editorial operations within a fast-paced news or media environment Experience managing teams in a 24/7 publishing operation, ideally with global coordination Demonstrated ability to balance real-time editorial instincts with long-term strategic thinking Deep understanding of audience engagement, digital consumption behaviours, and cross-platform storytelling (text, video, audio) Experience working with product and design teams to enhance digital storytelling or homepage surfaces Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Jun 30, 2026
Full time
Overview We are seeking a hands-on Quality Assurance Manager to lead the quality strategy across a portfolio of embedded software, firmware, and hardware products . This is a senior role for an experienced QA leader who can combine technical depth with people leadership , taking ownership of the full testing lifecycle across complex engineering products. You will be responsible for defining and driving the overall quality approach, from test frameworks and automation architecture through to Hardware-in-the-Loop (HIL) validation , reporting, release readiness, and continuous improvement. Working closely with R&D, product, and cross-functional engineering teams, you will help build a scalable and contribution-friendly test ecosystem that supports quality across the wider organisation. This role would suit someone with a strong background in embedded systems testing , automation , CI/CD , and system-level validation , who is comfortable leading a team while remaining close to the technical detail. Key Responsibilities Test Strategy & Framework Development Define and own the QA and test strategy across the full product lifecycle for software, firmware, and hardware-based products. Establish test frameworks, standards, and best practices to ensure consistent, scalable, and high-quality validation processes. Design modular and reusable test architecture, ensuring test assets are version-controlled, maintainable, and accessible to contributors outside the QA team. Create a contribution model including templates, governance, code review standards, and documentation to enable broader engineering participation in quality. Drive coverage across the test pyramid, including unit, integration, system, acceptance, and end-to-end testing. Automation & CI/CD Build and improve automated testing capability across embedded and system-level products. Integrate automated test execution into CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions. Implement quality gates, reporting, flaky test management, and automated feedback loops to support release confidence and development speed. Promote shift-left testing practices to improve defect prevention and increase early-stage quality ownership across engineering teams. Hardware-in-the-Loop (HIL) & Embedded Validation Plan, develop, and operate HIL test environments where the company's own hardware and embedded software are the components under test. Coordinate signal injection, fault injection, and real-time stimulus to validate behaviour under both nominal and edge-case operating conditions. Define HIL infrastructure requirements and work closely with hardware engineers on bench design, setup, calibration, and ongoing maintenance. Oversee system-level validation activities to ensure robust end-to-end product performance across hardware, firmware, and application layers. Reporting, Metrics & Release Readiness Produce clear and audience-appropriate test reporting covering execution progress, pass/fail rates, defect trends, coverage, and regression performance. Define and track quality KPIs such as test coverage, automation ratio, defect leakage, escape rate, MTTD/MTTR, and release readiness. Maintain requirements-to-test traceability to support verification, audit readiness, and confidence in delivered functionality. Provide release sign-off recommendations based on evidence, quality data, and clear risk assessment. Leadership & Team Development Lead, mentor, and develop a team of QA engineers across local and global teams. Set team objectives, conduct 1:1s, performance reviews, and support professional development and capability growth. Foster a quality-first engineering culture by supporting teams on testability, defect prevention, and continuous improvement. Run core QA ceremonies including sprint planning, defect triage, retrospectives, and alignment with wider delivery and release activities. Cross-Functional Collaboration Work closely with R&D, Product, and Customer Support teams to translate customer requirements, field issues, and product needs into robust test plans. Represent QA in architecture and design reviews to ensure quality and testability are considered from the earliest stages of development. Champion defect lifecycle management, including triage, prioritisation, root cause analysis, and post-mortem reviews. Collaborate with stakeholders across the organisation to improve quality visibility, governance, and release confidence. Required Skills & Experience Bachelor's or Master's degree in Computer Science, Electrical/Electronic Engineering, or a related technical discipline. Proven experience in QA, test engineering, or validation within embedded software and/or hardware product environments . Previous leadership experience managing and developing QA or test engineering teams. Strong hands-on experience with test automation , test framework design , and scalable validation strategies. Good understanding of the full test lifecycle, including unit testing, integration testing, system testing, BDD/acceptance testing, and end-to-end validation . Experience with Hardware-in-the-Loop (HIL) or equivalent embedded validation environments. Strong programming/scripting skills in at least one of Python, C, C++, or Java . Familiarity with CI/CD pipelines , version control systems such as Git, and automated quality reporting. Experience using defect tracking and test management tools such as Jira, Xray, Zephyr, or Polarion . Strong written and verbal communication skills, with the ability to work effectively with both technical teams and senior stakeholders. Demonstrated ability to improve QA maturity, drive process improvements, and build a collaborative quality culture. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Senior Fashion Buyer - Womenswear Shape the Future of a Fast-Growing Global Fashion Brand Essex / London Competitive Are you a commercially minded fashion buyer with a sharp eye for product, trends, and customer behaviour? We're partnering with an ambitious womenswear brand that has built a loyal international following through its distinctive approach to fashion, inclusivity, and customer engagement. As the business continues its impressive growth journey, we're seeking a Senior Fashion Buyer to play a pivotal role in driving product strategy and category performance. This is a rare opportunity to join a dynamic, entrepreneurial team where your ideas will be heard, your impact will be visible, and your contribution will directly influence the next stage of growth. The Opportunity As Senior Buyer, you will take ownership of key product categories, balancing creativity with commercial performance to deliver collections that excite customers and drive results. Working closely with Design, Merchandising, Production, and Ecommerce teams, you'll use customer insight, market intelligence, and trend awareness to build compelling product ranges that perform across multiple channels and international markets. Key Responsibilities Develop and lead category buying strategies aligned to business objectives. Build commercially successful product ranges through trend analysis, customer insight, and sales performance data. Manage the product lifecycle from concept through to launch and trade. Partner with Design teams to create balanced, trend-led collections. Drive sales, margin, and profit performance through strategic planning and trading actions. Identify growth opportunities across ecommerce, wholesale, and retail channels. Build and maintain strong supplier relationships. Negotiate costs and manage margins in line with commercial targets. Analyse customer behaviour and market trends to inform decision-making. Present seasonal strategies and trade performance to senior stakeholders. Mentor and support junior team members. About You You'll be an experienced fashion buyer who combines strong commercial instincts with a genuine passion for product. We're looking for someone who has: Significant buying experience within fashion retail or a fashion-led brand. Strong womenswear product knowledge. A proven track record of driving category growth and profitability. Excellent analytical and numerical skills. Experience managing supplier relationships and product development processes. Strong negotiation and influencing abilities. An entrepreneurial mindset and the ability to thrive in a fast-paced environment. Exceptional organisational and communication skills. Experience working alongside ecommerce teams and international markets is highly advantageous. What's on Offer? The opportunity to influence product strategy within a rapidly growing business. A collaborative, creative, and supportive working environment. Hybrid working arrangements. Generous staff discount. Performance-related bonus opportunities. Health and wellbeing benefits. Career development and progression opportunities. The chance to work with a passionate team that genuinely loves what they do. Ready to Make an Impact? If you're passionate about fashion, commercially driven, and excited by the prospect of shaping the future of a growing international brand, we'd love to hear from you. Apply today with your CV and a brief summary of your buying experience. BH36333
Jun 30, 2026
Full time
Senior Fashion Buyer - Womenswear Shape the Future of a Fast-Growing Global Fashion Brand Essex / London Competitive Are you a commercially minded fashion buyer with a sharp eye for product, trends, and customer behaviour? We're partnering with an ambitious womenswear brand that has built a loyal international following through its distinctive approach to fashion, inclusivity, and customer engagement. As the business continues its impressive growth journey, we're seeking a Senior Fashion Buyer to play a pivotal role in driving product strategy and category performance. This is a rare opportunity to join a dynamic, entrepreneurial team where your ideas will be heard, your impact will be visible, and your contribution will directly influence the next stage of growth. The Opportunity As Senior Buyer, you will take ownership of key product categories, balancing creativity with commercial performance to deliver collections that excite customers and drive results. Working closely with Design, Merchandising, Production, and Ecommerce teams, you'll use customer insight, market intelligence, and trend awareness to build compelling product ranges that perform across multiple channels and international markets. Key Responsibilities Develop and lead category buying strategies aligned to business objectives. Build commercially successful product ranges through trend analysis, customer insight, and sales performance data. Manage the product lifecycle from concept through to launch and trade. Partner with Design teams to create balanced, trend-led collections. Drive sales, margin, and profit performance through strategic planning and trading actions. Identify growth opportunities across ecommerce, wholesale, and retail channels. Build and maintain strong supplier relationships. Negotiate costs and manage margins in line with commercial targets. Analyse customer behaviour and market trends to inform decision-making. Present seasonal strategies and trade performance to senior stakeholders. Mentor and support junior team members. About You You'll be an experienced fashion buyer who combines strong commercial instincts with a genuine passion for product. We're looking for someone who has: Significant buying experience within fashion retail or a fashion-led brand. Strong womenswear product knowledge. A proven track record of driving category growth and profitability. Excellent analytical and numerical skills. Experience managing supplier relationships and product development processes. Strong negotiation and influencing abilities. An entrepreneurial mindset and the ability to thrive in a fast-paced environment. Exceptional organisational and communication skills. Experience working alongside ecommerce teams and international markets is highly advantageous. What's on Offer? The opportunity to influence product strategy within a rapidly growing business. A collaborative, creative, and supportive working environment. Hybrid working arrangements. Generous staff discount. Performance-related bonus opportunities. Health and wellbeing benefits. Career development and progression opportunities. The chance to work with a passionate team that genuinely loves what they do. Ready to Make an Impact? If you're passionate about fashion, commercially driven, and excited by the prospect of shaping the future of a growing international brand, we'd love to hear from you. Apply today with your CV and a brief summary of your buying experience. BH36333
Customer Complaints Advisor Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers, to start ups, and small independent craft brewers and distillers you're likely to have tasted our products already, without even knowing it! We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients. Customer Complaints Advisor We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement. In this role, you will: Manage and maintain the Muntons Complaints Management System Ensure complaint investigations are completed swiftly and that root causes are identified Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation Support customer information requests, including technical data packs and certificates of analysis The Core Behaviours Team Collaboration - Fosters a collaborative environment Respectful and Welcoming - Treats everyone equally, fairly, & respectfully Proactive and Positive Attitude - Brings a 'can-do' attitude to new challenges Health & Safety Mindset - Recognises that a safe environment is core to our business The Person A professional qualification in Complaints Management or a relevant discipline (or equivalent experience) At least 2-3 years' experience in a complaints management or customer quality role Strong communication skills, with the ability to explain outcomes clearly and empathetically Experience working collaboratively across teams to resolve issues A proactive, solutions-focused approach with a commitment to continuous improvement The ability to positively contribute to the QSHE team and the wider business In Return Starting salary £34K 5% employer pension contribution Structured training, mentoring and development Exposure to real-world projects and experienced specialists Profit-based bonus scheme Flexible working options Great benefits package We're passionate about quality, innovation and sustainability, and we're already more than halfway towards our net-zero carbon target by 2050. You'll be part of a collaborative, supportive environment where your development truly matters.
Jun 30, 2026
Full time
Customer Complaints Advisor Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers, to start ups, and small independent craft brewers and distillers you're likely to have tasted our products already, without even knowing it! We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients. Customer Complaints Advisor We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement. In this role, you will: Manage and maintain the Muntons Complaints Management System Ensure complaint investigations are completed swiftly and that root causes are identified Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation Support customer information requests, including technical data packs and certificates of analysis The Core Behaviours Team Collaboration - Fosters a collaborative environment Respectful and Welcoming - Treats everyone equally, fairly, & respectfully Proactive and Positive Attitude - Brings a 'can-do' attitude to new challenges Health & Safety Mindset - Recognises that a safe environment is core to our business The Person A professional qualification in Complaints Management or a relevant discipline (or equivalent experience) At least 2-3 years' experience in a complaints management or customer quality role Strong communication skills, with the ability to explain outcomes clearly and empathetically Experience working collaboratively across teams to resolve issues A proactive, solutions-focused approach with a commitment to continuous improvement The ability to positively contribute to the QSHE team and the wider business In Return Starting salary £34K 5% employer pension contribution Structured training, mentoring and development Exposure to real-world projects and experienced specialists Profit-based bonus scheme Flexible working options Great benefits package We're passionate about quality, innovation and sustainability, and we're already more than halfway towards our net-zero carbon target by 2050. You'll be part of a collaborative, supportive environment where your development truly matters.
Our client, a growing healthcare group, is seeking a people manager to lead their dedicated finance team. This is an exciting opportunity for a people and operations focused individual to make their mark and develop a team of 5 finance professionals. Job Title: Transactional Manager Hybrid Hours: 8.30am - 5.00pm Monday to Friday. Hours could be slightly flexible for the right candidate Location: Taunton, Somerset. Hybrid working available with 3 days in the office and 2 from home Salary: Dependant on experience - to be discussed on application Why Join Our Client's Team? Generous holiday Discretionary bonus scheme A wellness day Healthcare plan Free parking Friendly and sociable team 2 days per week to WFH New offices Financial support towards studies Key Responsibilities: As a Transactional Manager, you will be responsible for leading a team of 5 direct reports, developing, empowering and driving behaviours. Your team are responsible for the below tasks and although you won't be completing these on a daily basis you will be overseeing the processes and looking at ways to improve efficiencies and communication within the wider company. Accurate input of invoices onto the accounting software Reporting any discrepancies with invoices Supplier invoice reconciliation Chasing outstanding invoices Bank and Petty Cash reconciliations Preparation of payment runs Ensuring compliance with group KPIs You will : Ensure smooth day to day operations within the team Improve processes and workflows to increase efficiency Lead, mentor, and develop the team Set objectives and conduct performance reviews Allocate work and ensure deadlines are met Support recruitment and training Requirements: You will have worked within a team management or supervisory role You will have a desire to lead and develop a team, driving a collaborative and positive work force You will have an understanding of the finance process with some hands on experience or qualification You will have excellent communication skills You will have strong IT skills including Excel. If you are excited by the opportunity to join a company that values its people, then we want to hear from you. Don't miss out on being part of this exciting journey! NEXT STEPS To apply for this role please do so online or email your CV to . If you would like to discuss the opportunity prior to application please contact Vicky on . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 30, 2026
Full time
Our client, a growing healthcare group, is seeking a people manager to lead their dedicated finance team. This is an exciting opportunity for a people and operations focused individual to make their mark and develop a team of 5 finance professionals. Job Title: Transactional Manager Hybrid Hours: 8.30am - 5.00pm Monday to Friday. Hours could be slightly flexible for the right candidate Location: Taunton, Somerset. Hybrid working available with 3 days in the office and 2 from home Salary: Dependant on experience - to be discussed on application Why Join Our Client's Team? Generous holiday Discretionary bonus scheme A wellness day Healthcare plan Free parking Friendly and sociable team 2 days per week to WFH New offices Financial support towards studies Key Responsibilities: As a Transactional Manager, you will be responsible for leading a team of 5 direct reports, developing, empowering and driving behaviours. Your team are responsible for the below tasks and although you won't be completing these on a daily basis you will be overseeing the processes and looking at ways to improve efficiencies and communication within the wider company. Accurate input of invoices onto the accounting software Reporting any discrepancies with invoices Supplier invoice reconciliation Chasing outstanding invoices Bank and Petty Cash reconciliations Preparation of payment runs Ensuring compliance with group KPIs You will : Ensure smooth day to day operations within the team Improve processes and workflows to increase efficiency Lead, mentor, and develop the team Set objectives and conduct performance reviews Allocate work and ensure deadlines are met Support recruitment and training Requirements: You will have worked within a team management or supervisory role You will have a desire to lead and develop a team, driving a collaborative and positive work force You will have an understanding of the finance process with some hands on experience or qualification You will have excellent communication skills You will have strong IT skills including Excel. If you are excited by the opportunity to join a company that values its people, then we want to hear from you. Don't miss out on being part of this exciting journey! NEXT STEPS To apply for this role please do so online or email your CV to . If you would like to discuss the opportunity prior to application please contact Vicky on . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Manager / Probate Consultant Location - Bristol (this is hybrid role with either 3 or 4 days in the office) Hours - 37.5 per week Start Date - ASAP Salary - 50K to 60K DOE I'm very excited to be working with this specialist firm, who are committed to delivering exceptional customer service, ensuring that clients receive clear communication, fair pricing, and a seamless, well-supported experience from start to finish. They are a friendly and supportive team with a strong client-first culture, and it's great to be partnering with a business that is continuing to grow and evolve while maintaining such high standards of service and care. Overview This organisation specialises in supporting individuals and families through complex administrative processes during sensitive life events. With a strong focus on delivering a clear, supportive, and transparent service, the business is committed to providing expert guidance and peace of mind to its clients. The company works closely with a network of professional partners, including legal professionals, financial advisers, and other related service providers, helping to enhance their client offering through trusted, high-quality support services. Role Purpose The Sales Manager / Probate Consultant will operate in a dual-capacity role, combining hands-on responsibility for converting sales opportunities with leadership of a client services team. Key aspects of the role include: Managing inbound enquiries and sales opportunities using a consultative approach Nurturing leads through the full sales cycle from initial contact to conversion Leading and developing a high-performing team to achieve business targets Maintaining direct involvement in sales activity while driving overall team performance This role requires someone who can lead from the front, using personal performance and insight to inform team development and process improvements. Key Responsibilities Manage and analyse performance data (MI), identifying trends and implementing improvements to enhance conversion rates and overall performance Act as a subject matter expert and referral point for team members, providing support on complex enquiries and technical matters Oversee lead management processes to ensure all opportunities are maximised Support the team in handling complex cases, quotes, and client interactions Drive a seamless customer journey, identifying opportunities for cross-selling and upselling services Conduct regular coaching sessions, including call listening and one-to-ones, to improve team capability Set objectives, monitor performance, and ensure delivery against targets Manage client pipelines from initial enquiry through to agreement Deliver high-quality, empathetic customer service throughout the client lifecycle Identify process improvements to enhance efficiency and customer outcomes Performance Measures Achievement of individual and team KPIs, including conversion rates and revenue targets Effectiveness of processes and continuous improvement initiatives Customer satisfaction and service quality metrics Team engagement, development, and retention Overall team performance and collaboration Skills & Experience Essential Proven experience in a sales role within legal or professional services Strong track record of managing and developing teams Experience coaching, mentoring, and improving team performance Ability to manage a personal sales pipeline alongside leadership responsibilities Strong communication and relationship-building skills Experience working to and exceeding KPIs Desirable Experience within probate, estate administration, or a related sector Technical knowledge relevant to legal or professional services environments Personal Attributes Empathetic and customer-focused approach Strong commercial awareness with the ability to drive results Highly organised with the ability to prioritise workload effectively Proactive and solutions-oriented mindset Collaborative leadership style with a focus on team development Core Behaviours Clear and effective communication Commitment to continuous improvement Accountability and ownership Attention to detail Adaptability and responsiveness Strong relationship-building approach Results-driven with a client-first mindset Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 30, 2026
Full time
Sales Manager / Probate Consultant Location - Bristol (this is hybrid role with either 3 or 4 days in the office) Hours - 37.5 per week Start Date - ASAP Salary - 50K to 60K DOE I'm very excited to be working with this specialist firm, who are committed to delivering exceptional customer service, ensuring that clients receive clear communication, fair pricing, and a seamless, well-supported experience from start to finish. They are a friendly and supportive team with a strong client-first culture, and it's great to be partnering with a business that is continuing to grow and evolve while maintaining such high standards of service and care. Overview This organisation specialises in supporting individuals and families through complex administrative processes during sensitive life events. With a strong focus on delivering a clear, supportive, and transparent service, the business is committed to providing expert guidance and peace of mind to its clients. The company works closely with a network of professional partners, including legal professionals, financial advisers, and other related service providers, helping to enhance their client offering through trusted, high-quality support services. Role Purpose The Sales Manager / Probate Consultant will operate in a dual-capacity role, combining hands-on responsibility for converting sales opportunities with leadership of a client services team. Key aspects of the role include: Managing inbound enquiries and sales opportunities using a consultative approach Nurturing leads through the full sales cycle from initial contact to conversion Leading and developing a high-performing team to achieve business targets Maintaining direct involvement in sales activity while driving overall team performance This role requires someone who can lead from the front, using personal performance and insight to inform team development and process improvements. Key Responsibilities Manage and analyse performance data (MI), identifying trends and implementing improvements to enhance conversion rates and overall performance Act as a subject matter expert and referral point for team members, providing support on complex enquiries and technical matters Oversee lead management processes to ensure all opportunities are maximised Support the team in handling complex cases, quotes, and client interactions Drive a seamless customer journey, identifying opportunities for cross-selling and upselling services Conduct regular coaching sessions, including call listening and one-to-ones, to improve team capability Set objectives, monitor performance, and ensure delivery against targets Manage client pipelines from initial enquiry through to agreement Deliver high-quality, empathetic customer service throughout the client lifecycle Identify process improvements to enhance efficiency and customer outcomes Performance Measures Achievement of individual and team KPIs, including conversion rates and revenue targets Effectiveness of processes and continuous improvement initiatives Customer satisfaction and service quality metrics Team engagement, development, and retention Overall team performance and collaboration Skills & Experience Essential Proven experience in a sales role within legal or professional services Strong track record of managing and developing teams Experience coaching, mentoring, and improving team performance Ability to manage a personal sales pipeline alongside leadership responsibilities Strong communication and relationship-building skills Experience working to and exceeding KPIs Desirable Experience within probate, estate administration, or a related sector Technical knowledge relevant to legal or professional services environments Personal Attributes Empathetic and customer-focused approach Strong commercial awareness with the ability to drive results Highly organised with the ability to prioritise workload effectively Proactive and solutions-oriented mindset Collaborative leadership style with a focus on team development Core Behaviours Clear and effective communication Commitment to continuous improvement Accountability and ownership Attention to detail Adaptability and responsiveness Strong relationship-building approach Results-driven with a client-first mindset Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: Head of Customer Experience Salary : £70,000 per annum Hours: Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Our client is a highly successful and growing business where customer experience is at the heart of everything they do. With a significant volume of customer interactions taking place every week and an outstanding reputation built on customer satisfaction, they are now seeking an experienced and hands on Head of Customer Experience to lead and develop their customer function. This is a senior leadership role focused on ensuring customers receive an exceptional experience throughout their journey, particularly when issues arise. The successful candidate will take ownership of the customer experience strategy, complaints management function and service improvement initiatives, ensuring customer feedback drives positive change across the business. Reporting directly to the Directors, you will work closely with the Head of Operations and wider leadership team to continuously improve customer outcomes, order processing, product delivery and overall service performance. This is an excellent opportunity for a commercially minded and customer focused leader who enjoys solving problems, improving processes and driving meaningful change. As Head of Customer Experience you will: Provide strategic leadership across the customer operation, ensuring service excellence remains central to business performance. Lead, mentor and develop management teams, creating a culture of accountability, ownership and continuous improvement. Drive operational performance through effective KPI management, resource planning and performance analysis. Take ownership of the complaints and escalations process, ensuring issues are resolved effectively whilst protecting and enhancing the company's reputation. Use customer feedback, operational data and performance trends to identify opportunities for improvement and implement meaningful change. Take ownership of customer experience across all service channels, ensuring consistently high standards are delivered. Review and optimise processes, systems and workflows to improve efficiency, productivity and customer outcomes. Work collaboratively with the Head of Operations to ensure smooth order processing, product delivery and overall customer satisfaction. Develop robust reporting frameworks that provide meaningful insight into operational performance and customer behaviour. Lead service improvement and transformation projects that support business growth and scalability. Utilise technology, automation and AI driven solutions to improve processes, reporting and customer outcomes. Drive improvements in customer satisfaction, service quality, operational efficiency and employee engagement. Ensure managers and teams are fully supported, developed and equipped to perform at the highest level. Create an environment where customer excellence and employee development go hand in hand. Skills & Experience expected: Proven experience in a senior customer experience, customer care, complaints management or customer service leadership role. Strong background managing customer complaints, escalations and service recovery within a high volume environment. Experience leading and developing managers and multi layered teams. Demonstrable success in driving customer experience improvements and implementing service enhancement initiatives. Hands on leadership style with the ability to react quickly and effectively when required. Strong analytical skills with the ability to interpret customer feedback, operational data and performance trends. Experience working with operational teams to improve end to end customer journeys. Knowledge and practical experience of AI tools, automation and technology solutions that support process improvement and operational efficiency. Excellent stakeholder management and communication skills. Commercial awareness with the ability to balance customer satisfaction with business objectives. In return you will receive: Salary of £70,000 Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Opportunity to join a highly successful and growing business with an exceptional customer reputation. A senior leadership position with genuine influence across the organisation. The chance to lead a significant operational function and shape future strategy. Supportive leadership team and collaborative working culture. If you are an operationally focused leader who is passionate about customer experience, team development and continuous improvement, we would love to hear from you. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Jun 30, 2026
Full time
Job Title: Head of Customer Experience Salary : £70,000 per annum Hours: Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Our client is a highly successful and growing business where customer experience is at the heart of everything they do. With a significant volume of customer interactions taking place every week and an outstanding reputation built on customer satisfaction, they are now seeking an experienced and hands on Head of Customer Experience to lead and develop their customer function. This is a senior leadership role focused on ensuring customers receive an exceptional experience throughout their journey, particularly when issues arise. The successful candidate will take ownership of the customer experience strategy, complaints management function and service improvement initiatives, ensuring customer feedback drives positive change across the business. Reporting directly to the Directors, you will work closely with the Head of Operations and wider leadership team to continuously improve customer outcomes, order processing, product delivery and overall service performance. This is an excellent opportunity for a commercially minded and customer focused leader who enjoys solving problems, improving processes and driving meaningful change. As Head of Customer Experience you will: Provide strategic leadership across the customer operation, ensuring service excellence remains central to business performance. Lead, mentor and develop management teams, creating a culture of accountability, ownership and continuous improvement. Drive operational performance through effective KPI management, resource planning and performance analysis. Take ownership of the complaints and escalations process, ensuring issues are resolved effectively whilst protecting and enhancing the company's reputation. Use customer feedback, operational data and performance trends to identify opportunities for improvement and implement meaningful change. Take ownership of customer experience across all service channels, ensuring consistently high standards are delivered. Review and optimise processes, systems and workflows to improve efficiency, productivity and customer outcomes. Work collaboratively with the Head of Operations to ensure smooth order processing, product delivery and overall customer satisfaction. Develop robust reporting frameworks that provide meaningful insight into operational performance and customer behaviour. Lead service improvement and transformation projects that support business growth and scalability. Utilise technology, automation and AI driven solutions to improve processes, reporting and customer outcomes. Drive improvements in customer satisfaction, service quality, operational efficiency and employee engagement. Ensure managers and teams are fully supported, developed and equipped to perform at the highest level. Create an environment where customer excellence and employee development go hand in hand. Skills & Experience expected: Proven experience in a senior customer experience, customer care, complaints management or customer service leadership role. Strong background managing customer complaints, escalations and service recovery within a high volume environment. Experience leading and developing managers and multi layered teams. Demonstrable success in driving customer experience improvements and implementing service enhancement initiatives. Hands on leadership style with the ability to react quickly and effectively when required. Strong analytical skills with the ability to interpret customer feedback, operational data and performance trends. Experience working with operational teams to improve end to end customer journeys. Knowledge and practical experience of AI tools, automation and technology solutions that support process improvement and operational efficiency. Excellent stakeholder management and communication skills. Commercial awareness with the ability to balance customer satisfaction with business objectives. In return you will receive: Salary of £70,000 Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Opportunity to join a highly successful and growing business with an exceptional customer reputation. A senior leadership position with genuine influence across the organisation. The chance to lead a significant operational function and shape future strategy. Supportive leadership team and collaborative working culture. If you are an operationally focused leader who is passionate about customer experience, team development and continuous improvement, we would love to hear from you. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
SEMH Teaching Assistant Job Title: Secondary SEMH Teaching Assistant (SEN) Area: Northenden, Greater Manchester (M22) Start Date: 01/09/2026 Contract Type: Full-time (Term-time only) Salary: GBP100- GBP110.00 per day (depending on experience) Working hours: Monday to Friday, 8:30am - 3:30pm About the School: We are recruiting on behalf of a respected Secondary SEMH school in Northenden that provides a calm, structured, and supportive environment for young people aged 11-19. The school supports pupils with Autism, ADHD, learning disabilities, and Social, Emotional and Mental Health (SEMH) needs. Known for its inclusive culture and strong teamwork, the school delivers a personalised curriculum that promotes both academic progress and emotional wellbeing. With small class sizes and a high staff-to-pupil ratio, this role offers a rewarding opportunity to make a real difference in students lives. About the Role as a Teaching Assistant: Support pupils in the classroom, working 1:1 or with small groups Help deliver engaging lessons under the guidance of the class teacher Assist pupils with additional needs, promoting confidence, communication, and positive behaviour Provide encouragement and motivation - in class, during activities, or on the playground Act as a reliable adult role model, supporting pupils social and emotional development What Were Looking For: Experience supporting or mentoring children or young people (school, youth work, sports coaching, volunteering or similar) Patient, approachable, and able to build positive relationships with pupils Good literacy and numeracy skills (GCSE Maths & English or equivalent) Calm under pressure with a positive outlook and sense of humour Committed to inclusion and helping every child succeed To be eligible you must: Hold Right to Work in the UK Hold (or be willing to apply for) an Enhanced DBS registered with the Update Service Provide two professional child-related references If you would like to be considered for this role, please apply with a copy of your up-to-date CV. Only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register and have passed all safeguarding/vetting checks with Prospero Teaching in order to fill this vacancy. Any adult working with children and vulnerable young people are responsible for safeguarding and protecting the welfare of the children and young people. IND-SEN
Jun 30, 2026
Seasonal
SEMH Teaching Assistant Job Title: Secondary SEMH Teaching Assistant (SEN) Area: Northenden, Greater Manchester (M22) Start Date: 01/09/2026 Contract Type: Full-time (Term-time only) Salary: GBP100- GBP110.00 per day (depending on experience) Working hours: Monday to Friday, 8:30am - 3:30pm About the School: We are recruiting on behalf of a respected Secondary SEMH school in Northenden that provides a calm, structured, and supportive environment for young people aged 11-19. The school supports pupils with Autism, ADHD, learning disabilities, and Social, Emotional and Mental Health (SEMH) needs. Known for its inclusive culture and strong teamwork, the school delivers a personalised curriculum that promotes both academic progress and emotional wellbeing. With small class sizes and a high staff-to-pupil ratio, this role offers a rewarding opportunity to make a real difference in students lives. About the Role as a Teaching Assistant: Support pupils in the classroom, working 1:1 or with small groups Help deliver engaging lessons under the guidance of the class teacher Assist pupils with additional needs, promoting confidence, communication, and positive behaviour Provide encouragement and motivation - in class, during activities, or on the playground Act as a reliable adult role model, supporting pupils social and emotional development What Were Looking For: Experience supporting or mentoring children or young people (school, youth work, sports coaching, volunteering or similar) Patient, approachable, and able to build positive relationships with pupils Good literacy and numeracy skills (GCSE Maths & English or equivalent) Calm under pressure with a positive outlook and sense of humour Committed to inclusion and helping every child succeed To be eligible you must: Hold Right to Work in the UK Hold (or be willing to apply for) an Enhanced DBS registered with the Update Service Provide two professional child-related references If you would like to be considered for this role, please apply with a copy of your up-to-date CV. Only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register and have passed all safeguarding/vetting checks with Prospero Teaching in order to fill this vacancy. Any adult working with children and vulnerable young people are responsible for safeguarding and protecting the welfare of the children and young people. IND-SEN
PSR Solutions are currently recruiting for an Associate Director role in London. This will be working for a well established contractor within the Rail, M&E and Civils experience. Key Responsibilities Leadership & Team Building Build, lead, and mentor a high-performing Electrical Engineering team. Foster a culture of technical excellence, innovation, and continuous development. Technical Oversight & Design Lead the design and assurance of complex electrical systems (LV/HV up to 33kV, lighting, CMS, SCADA, UPS, BMS, etc.). Ensure full compliance with safety standards, industry regulations (including BS 7671 and ATEX), and internal processes. Strategic & Operational Development Establish and enhance internal design capability, processes, and tools. Drive technical input into tenders, business development, and client engagements. Governance & Safety Oversee peer reviews, technical audits, and post-project learning. Support investigations and ensure engineering safety across all project phases. Continuous Improvement & Innovation Lead initiatives around BIM integration, compliance, sustainability, and digital engineering. Champion CPD, knowledge sharing, and the embedding of best practices. Skills & Experience Essential: Expertise across electrical design, process systems, hazardous area compliance, and BIM integration. In-depth experience in LV/HV systems, protective devices, control systems (SCADA, DCS, PLC), and power distribution. Strong leadership and mentoring skills with a track record of team and capability development. Clear understanding of CDM, DSEAR, and electrical safety legislation. Qualifications Essential: Degree in Electrical Engineering. Chartered Engineer (CEng) with a relevant institution (IET, IMechE, CIBSE). NEBOSH Construction Certificate. BS 7671 (18th Edition) & C&G 2391-52 (Inspection & Testing). Full UK Driving Licence. Competencies & Behaviours Decisive, adaptable, and collaborative under pressure. Excellent communication skills at all organisational levels. Strong client-facing ability-able to balance commercial and technical needs. Committed to mentoring, CPD, and national travel when required. Fluent in English (written and verbal); confident in technical reporting. Experience Required Minimum 15 years' experience in infrastructure or heavy industrial projects. Strong hands-on background as a Design Engineer, Project Engineer, and Commissioning Engineer. Ideally has worked across both contractor and client-side roles, with exposure to Network Rail CRE responsibilities
Jun 30, 2026
Full time
PSR Solutions are currently recruiting for an Associate Director role in London. This will be working for a well established contractor within the Rail, M&E and Civils experience. Key Responsibilities Leadership & Team Building Build, lead, and mentor a high-performing Electrical Engineering team. Foster a culture of technical excellence, innovation, and continuous development. Technical Oversight & Design Lead the design and assurance of complex electrical systems (LV/HV up to 33kV, lighting, CMS, SCADA, UPS, BMS, etc.). Ensure full compliance with safety standards, industry regulations (including BS 7671 and ATEX), and internal processes. Strategic & Operational Development Establish and enhance internal design capability, processes, and tools. Drive technical input into tenders, business development, and client engagements. Governance & Safety Oversee peer reviews, technical audits, and post-project learning. Support investigations and ensure engineering safety across all project phases. Continuous Improvement & Innovation Lead initiatives around BIM integration, compliance, sustainability, and digital engineering. Champion CPD, knowledge sharing, and the embedding of best practices. Skills & Experience Essential: Expertise across electrical design, process systems, hazardous area compliance, and BIM integration. In-depth experience in LV/HV systems, protective devices, control systems (SCADA, DCS, PLC), and power distribution. Strong leadership and mentoring skills with a track record of team and capability development. Clear understanding of CDM, DSEAR, and electrical safety legislation. Qualifications Essential: Degree in Electrical Engineering. Chartered Engineer (CEng) with a relevant institution (IET, IMechE, CIBSE). NEBOSH Construction Certificate. BS 7671 (18th Edition) & C&G 2391-52 (Inspection & Testing). Full UK Driving Licence. Competencies & Behaviours Decisive, adaptable, and collaborative under pressure. Excellent communication skills at all organisational levels. Strong client-facing ability-able to balance commercial and technical needs. Committed to mentoring, CPD, and national travel when required. Fluent in English (written and verbal); confident in technical reporting. Experience Required Minimum 15 years' experience in infrastructure or heavy industrial projects. Strong hands-on background as a Design Engineer, Project Engineer, and Commissioning Engineer. Ideally has worked across both contractor and client-side roles, with exposure to Network Rail CRE responsibilities
Kirtana consulting is looking for Verisk Rulebook Configurator for 6months rolling contract in London. Job description: Role Title: Lead Engineer Verisk Rulebook Role Summary We are seeking an experienced Lead Rulebook Configurator to lead the configuration and implementation of insurance products, pricing models, underwriting rules, and workflow components within Verisk Rulebook/Sequel Rulebook. The role sits at the intersection of insurance domain, pricing model interpretation, rules configuration, business analysis, and stakeholder engagement. The individual will work closely with senior stakeholders from Underwriting, Actuarial, Operations, Product, IT, and Change teams, primarily in the London Market/specialty insurance environment. The ideal candidate will have a strong configuration mindset, excellent analytical ability, hands-on experience with Rulebook or similar rules/rating platforms, and the confidence to translate complex Excel-based pricing models and underwriting guidelines into structured, governed Rulebook configurations. Key Responsibilities Rulebook Configuration and Product Build Lead the configuration of insurance products, rating algorithms, underwriting rules, referral rules, eligibility rules, authority checks, and workflow logic within Rulebook. Convert Excel-based pricing models into Rulebook-compatible configuration components, ensuring calculation accuracy and business alignment. Configure rating tables, factors, modifiers, risk attributes, premium calculations, validations, and business rules. Configure and maintain Rulebook pages, page flows, page linking, product structures, and user journeys. Support document generation logic, quote outputs, pricing worksheets, and downstream data outputs where applicable. Ensure reusable configuration patterns are applied across products/classes to improve maintainability and consistency. Business and Domain Analysis Work with underwriters, actuaries, operations SMEs, and product owners to understand pricing intent, risk appetite, referral logic, and underwriting guidelines. Challenge and clarify ambiguous business rules before configuration. Translate business requirements into clear configuration specifications and implementation-ready artefacts. Identify gaps, inconsistencies, or risks in pricing spreadsheets, underwriting guides, or product documentation. Support impact analysis for pricing changes, product enhancements, and model version updates. Stakeholder Management and Communication Act as a primary configuration lead in workshops with senior London-based business stakeholders. Explain configuration design, rule logic, testing outcomes, issues, and trade-offs in clear business language. Facilitate discussions between business SMEs, actuaries, developers, testers, architects, and delivery leads. Provide structured status updates, risk/issue summaries, and decision points to project leadership. Ensure business stakeholders understand how configured rules reflect their underwriting and pricing requirements. Testing, Validation, and Governance Define and execute rule configuration testing, scenario testing, regression testing, and spreadsheet-to-Rulebook reconciliation. Validate Rulebook outputs against source Excel models, expected pricing outcomes, underwriting rules, and edge-case scenarios. Support SIT, UAT, defect triage, root-cause analysis, and defect resolution. Maintain configuration documentation, traceability, version control, and audit evidence. Ensure configurations support governance, auditability, and controlled deployment of pricing/underwriting changes. Required Experience 6-10+ years of overall experience in insurance technology, product configuration, business rules implementation, rating engine configuration, or insurance platform delivery. 2+ years of hands-on experience with Verisk Rulebook/Sequel Rulebook preferred. If direct Rulebook experience is limited, strong experience with adjacent platforms such as insurance rating engines, business rules engines, product configurators, FICO Blaze, IBM ODM, Drools, InRule, Duck Creek rating/product configuration, Guidewire rating/product model, or similar tools may be considered. Experience converting Excel-based pricing models into system-based rules/configurations. Strong understanding of P&C/specialty insurance and London Market. Experience working with underwriting, actuarial, product, operations, and IT stakeholders. Experience in Agile delivery, UAT support, defect management, and requirements traceability. Technical Skills Mandatory Strong Rulebook configuration mindset: ability to translate business rules into structured configuration. Strong Excel skills, including ability to understand complex formulas, rating sheets, lookup tables, factors, and calculation flows. Good understanding of XML and structured configuration files. Ability to understand rule hierarchies, conditional logic, validations, decision trees, and calculation dependencies. Experience with configuration testing, regression testing, and price-output reconciliation. Familiarity with JIRA, Confluence, Azure DevOps, or similar delivery tools. Ability to document configuration logic clearly. Desirable Understanding of APIs, JSON, SQL, or data mapping. Exposure to rating services, quote/bind platforms, broker portals, or delegated authority platforms. Experience with document production, workflow configuration, or downstream integration. Familiarity with rule deployment, release management, and environment promotion. Insurance Domain Knowledge The candidate should have practical understanding of: Insurance product structure Submission, quote, bind, endorsement/MTA, renewal workflows Rating factors, adjustments, deductibles/excesses, limits, commissions, taxes/fees where applicable Underwriting appetite and referral logic Authority limits and exception handling Pricing model governance and audit trail Deep actuarial expertise is not required, but the candidate must be able to understand pricing spreadsheets and hold credible conversations with pricing stakeholders. Behavioural and Communication Skills Excellent spoken and written English communication. Ability to engage confidently with senior London-based stakeholders. Strong listening skills and ability to clarify business intent. Analytical, structured, and detail-oriented approach. Comfortable challenging unclear requirements in a respectful, consultative manner. Strong ownership and delivery discipline. Ability to work across business and technology teams. Calm and professional under delivery pressure. Strong documentation and presentation skills. Ability to mentor junior team members. Success Measures The Lead Rulebook Configurator will be successful if they can: Convert pricing spreadsheets into accurate Rulebook configurations. Reduce ambiguity between business rules and system configuration. Build reusable, maintainable configuration components. Improve testing quality and reduce pricing defects. Communicate effectively with underwriting, actuarial, and operations stakeholders. Mentor junior configurators and improve team capability. Support governed, auditable, and timely product/rating releases.
Jun 30, 2026
Contractor
Kirtana consulting is looking for Verisk Rulebook Configurator for 6months rolling contract in London. Job description: Role Title: Lead Engineer Verisk Rulebook Role Summary We are seeking an experienced Lead Rulebook Configurator to lead the configuration and implementation of insurance products, pricing models, underwriting rules, and workflow components within Verisk Rulebook/Sequel Rulebook. The role sits at the intersection of insurance domain, pricing model interpretation, rules configuration, business analysis, and stakeholder engagement. The individual will work closely with senior stakeholders from Underwriting, Actuarial, Operations, Product, IT, and Change teams, primarily in the London Market/specialty insurance environment. The ideal candidate will have a strong configuration mindset, excellent analytical ability, hands-on experience with Rulebook or similar rules/rating platforms, and the confidence to translate complex Excel-based pricing models and underwriting guidelines into structured, governed Rulebook configurations. Key Responsibilities Rulebook Configuration and Product Build Lead the configuration of insurance products, rating algorithms, underwriting rules, referral rules, eligibility rules, authority checks, and workflow logic within Rulebook. Convert Excel-based pricing models into Rulebook-compatible configuration components, ensuring calculation accuracy and business alignment. Configure rating tables, factors, modifiers, risk attributes, premium calculations, validations, and business rules. Configure and maintain Rulebook pages, page flows, page linking, product structures, and user journeys. Support document generation logic, quote outputs, pricing worksheets, and downstream data outputs where applicable. Ensure reusable configuration patterns are applied across products/classes to improve maintainability and consistency. Business and Domain Analysis Work with underwriters, actuaries, operations SMEs, and product owners to understand pricing intent, risk appetite, referral logic, and underwriting guidelines. Challenge and clarify ambiguous business rules before configuration. Translate business requirements into clear configuration specifications and implementation-ready artefacts. Identify gaps, inconsistencies, or risks in pricing spreadsheets, underwriting guides, or product documentation. Support impact analysis for pricing changes, product enhancements, and model version updates. Stakeholder Management and Communication Act as a primary configuration lead in workshops with senior London-based business stakeholders. Explain configuration design, rule logic, testing outcomes, issues, and trade-offs in clear business language. Facilitate discussions between business SMEs, actuaries, developers, testers, architects, and delivery leads. Provide structured status updates, risk/issue summaries, and decision points to project leadership. Ensure business stakeholders understand how configured rules reflect their underwriting and pricing requirements. Testing, Validation, and Governance Define and execute rule configuration testing, scenario testing, regression testing, and spreadsheet-to-Rulebook reconciliation. Validate Rulebook outputs against source Excel models, expected pricing outcomes, underwriting rules, and edge-case scenarios. Support SIT, UAT, defect triage, root-cause analysis, and defect resolution. Maintain configuration documentation, traceability, version control, and audit evidence. Ensure configurations support governance, auditability, and controlled deployment of pricing/underwriting changes. Required Experience 6-10+ years of overall experience in insurance technology, product configuration, business rules implementation, rating engine configuration, or insurance platform delivery. 2+ years of hands-on experience with Verisk Rulebook/Sequel Rulebook preferred. If direct Rulebook experience is limited, strong experience with adjacent platforms such as insurance rating engines, business rules engines, product configurators, FICO Blaze, IBM ODM, Drools, InRule, Duck Creek rating/product configuration, Guidewire rating/product model, or similar tools may be considered. Experience converting Excel-based pricing models into system-based rules/configurations. Strong understanding of P&C/specialty insurance and London Market. Experience working with underwriting, actuarial, product, operations, and IT stakeholders. Experience in Agile delivery, UAT support, defect management, and requirements traceability. Technical Skills Mandatory Strong Rulebook configuration mindset: ability to translate business rules into structured configuration. Strong Excel skills, including ability to understand complex formulas, rating sheets, lookup tables, factors, and calculation flows. Good understanding of XML and structured configuration files. Ability to understand rule hierarchies, conditional logic, validations, decision trees, and calculation dependencies. Experience with configuration testing, regression testing, and price-output reconciliation. Familiarity with JIRA, Confluence, Azure DevOps, or similar delivery tools. Ability to document configuration logic clearly. Desirable Understanding of APIs, JSON, SQL, or data mapping. Exposure to rating services, quote/bind platforms, broker portals, or delegated authority platforms. Experience with document production, workflow configuration, or downstream integration. Familiarity with rule deployment, release management, and environment promotion. Insurance Domain Knowledge The candidate should have practical understanding of: Insurance product structure Submission, quote, bind, endorsement/MTA, renewal workflows Rating factors, adjustments, deductibles/excesses, limits, commissions, taxes/fees where applicable Underwriting appetite and referral logic Authority limits and exception handling Pricing model governance and audit trail Deep actuarial expertise is not required, but the candidate must be able to understand pricing spreadsheets and hold credible conversations with pricing stakeholders. Behavioural and Communication Skills Excellent spoken and written English communication. Ability to engage confidently with senior London-based stakeholders. Strong listening skills and ability to clarify business intent. Analytical, structured, and detail-oriented approach. Comfortable challenging unclear requirements in a respectful, consultative manner. Strong ownership and delivery discipline. Ability to work across business and technology teams. Calm and professional under delivery pressure. Strong documentation and presentation skills. Ability to mentor junior team members. Success Measures The Lead Rulebook Configurator will be successful if they can: Convert pricing spreadsheets into accurate Rulebook configurations. Reduce ambiguity between business rules and system configuration. Build reusable, maintainable configuration components. Improve testing quality and reduce pricing defects. Communicate effectively with underwriting, actuarial, and operations stakeholders. Mentor junior configurators and improve team capability. Support governed, auditable, and timely product/rating releases.
