Administrator

Specsavers. A household name and a Highstreet staple. And you could be part of the team. As an Administrator at Specsavers, you'll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include answering phone calls and general enquiries, triaging patients, and supporting all aspects of audiology administration, such as updating & filing records, and managing appointments. You will also be trained how to assist with minor hearing aid repairs. Your aim will be to deliver a first-class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.

Our store The Specsavers store in Evesham is a busy, customer-focused optical and audiology practice, dedicated to providing high-quality eye and hearing care services to the local community. Working closely as part of a collaborative team, colleagues are committed to improving customers' quality of life through better hearing, offering expert advice, aftercare, and ongoing support. Conveniently located in the town centre, the store benefits from excellent public transport links, including nearby bus routes and easy access to Evesham train station, making it readily accessible for commuting from surrounding areas. A role within this Hearcare setting requires strong interpersonal skills, empathy, attention to detail, and a genuine passion for helping people reconnect with the world around them.Please note that initial training for this role will take place at the Specsavers Leamington Spa store.

Our team The team at Specsavers Evesham is a close-knit, supportive group of professionals who are passionate about delivering outstanding Hearcare services. With a strong focus on collaboration, colleagues work together to ensure every customer receives a seamless and personalised experience from initial consultation through to aftercare. The team combines clinical expertise with a warm, approachable attitude, creating a welcoming environment for both customers and new joiners. There is a genuine sense of pride in helping people improve their hearing and overall quality of life, and team members are encouraged to share knowledge, develop their skills, and support one another to achieve both individual and store goals.

What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Up to £27,000 per annum, depending on experience
• Plus performance-related bonus
• Full Time (40 hours) and Part Time hours (2-3 days) available, to include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
• Clear progression opportunities, including the chance to train and develop into an Audiology Practitioner role

What we're looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:

• Strong communication skills, with a friendly and professional approach both face-to-face and over the phone
• Excellent organisational skills and the ability to manage appointments, records, and multiple tasks efficiently
• Confidence using computer systems and a good level of IT literacy
• A calm, patient-focused manner, with the ability to triage queries and remain composed in a busy environment
• Attention to detail, particularly when updating and maintaining accurate records
• Willingness to learn new systems and support minor hearing aid repairs after training
• A positive, team-focused attitude with a genuine desire to deliver great customer care
• Previous experience in a reception, customer service, or administrative role is a bonus, but not essential

If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!