Customer Service Advisor

Are you passionate about delivering outstanding customer service and looking to build a long-term career with a company that genuinely invests in its people?

A successful and growing organisation with exceptional staff retention is seeking a Customer Service Advisor to join its friendly and supportive team. This is an excellent opportunity to join a business where employees are valued, developed, and encouraged to progress their careers.

As a Customer Service Advisor, you will manage customer claims from initial contact through to successful setup, providing exceptional support, guidance, and communication throughout the process. You'll play a key role in delivering a positive customer experience while ensuring all information is processed accurately and efficiently.

Benefits:

• Monday to Friday, 9:00am - 5:00pm
• Salary: £24,780 - £26,000 (depending on experience)
• 24 days annual leave plus Christmas shutdown
• Pension scheme
• Healthcare scheme
• On-site parking
• Long-term career development opportunities

Key Responsibilities:

• Manage new claims from initial customer contact through to successful setup, ensuring accuracy and compliance throughout the process
• Act as the primary point of contact for customers, providing professional guidance, support, and reassurance
• Gather, verify, and accurately record claim information using internal systems and CRM databases
• Maintain regular communication with customers, providing updates and managing expectations throughout the claims journey
• Deliver exceptional customer service across all interactions, ensuring positive customer outcomes and high levels of satisfaction
• Liaise effectively with internal departments to ensure claims are processed efficiently and progressed in a timely manner
• Maintain accurate records and ensure all documentation is completed to a high standard
• Build strong customer relationships through empathy, professionalism, and effective problem-solving

Skills and Experience:

• Previous experience within a customer service, customer support, claims handling, insurance administration, or case management role
• Insurance or claims experience would be advantageous, but is not essential
• Strong customer-focused approach with a passion for delivering excellent customer experiences
• Excellent verbal and written communication skills with the ability to build rapport and handle sensitive conversations professionally
• Strong administrative and organisational skills with excellent attention to detail
• Confident using CRM systems, databases, and Microsoft Office applications
• Ability to remain calm, empathetic, and solutions-focused when supporting customers
• Proactive attitude with the ability to work effectively both independently and as part of a team

Essential Requirements

• Full UK driving licence and access to a vehicle