Customer Service Coordinator

For: Customer Services Coordinator

Location: Richmond upon Thames

Salary: £32,000 per annum

Job Type: Ongoing Temporary Assignment

Hours: Monday to Friday, Full-Time (100% Office Based) 9am to 5pm

About the Role

Our client, a well-established organisation within the financial services sector, is looking for an experienced Customer Services Coordinator to join their Operations team on an ongoing temporary basis.

This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, resolving customer queries and delivering outstanding service. Working within a busy and supportive team, you'll play a key role in ensuring customers receive a first-class experience while supporting a range of finance administration activities.

The ideal candidate will have previous experience within financial services, asset finance, banking or a regulated customer service environment and will be confident managing customer enquiries from start to finish.

Key Responsibilities

• Deliver exceptional customer service to both internal and external customers.
• Manage customer enquiries via telephone, email and written correspondence within agreed service levels.
• Take ownership of customer queries through to resolution, escalating where appropriate.
• Process early settlement quotations in line with company policy and relevant legislation.
• Administer withdrawals, part payments and regulated agreements.
• Handle customer complaints professionally, ensuring they are managed in accordance with company procedures.
• Produce documentation including novations, variations, title confirmations and financial amendments.
• Process financial changes accurately on internal systems.
• Manage customer refunds and credit balances.
• Respond to customer audit requests and provide financial statements and copy documentation.
• Update customer bank details and Direct Debit instructions.
• Liaise effectively with internal departments to ensure smooth processing of customer requests.
• Maintain compliance with Consumer Credit Act, Money Laundering Regulations and Data Protection requirements.
• Identify opportunities to improve processes and contribute to continuous service improvement.
• Support the wider team with additional administrative duties as required.

About You

We're looking for someone who has:

• A minimum of two years' experience within customer service, financial services, asset finance or a similar regulated environment.
• Excellent communication skills, both written and verbal.
• Outstanding customer service skills with the ability to build lasting relationships.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills.
• The ability to prioritise a varied workload and work effectively under pressure.
• A proactive approach with the confidence to take ownership of tasks.
• Strong problem-solving skills and sound judgement.
• Experience working with multiple systems and Microsoft Office.
• A positive attitude and the ability to work collaboratively within a team.

What's on Offer

• £32,000 annual salary.
• Ongoing temporary assignment with long-term potential.
• Monday to Friday working pattern.
• 100% office-based role in Richmond upon Thames.
• Friendly, professional and supportive working environment.
• Opportunity to gain valuable experience within a respected financial services organisation.

If you're a customer-focused professional with a passion for delivering exceptional service and are looking for your next opportunity, we'd love to hear from you. Apply today to be considered

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.