25 jobs found

Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

AVD Architect Location: Hybrid Bristol (1 day per week on-site) Contract: 9 months Rate: Outside IR35 Our client, a leading organisation within the legal sector, is looking for an experienced Azure Virtual Desktop (AVD) Architect to lead the design and delivery of a greenfield AVD environment from the ground up. This is a fantastic opportunity to take ownership of an end-to-end AVD implementation within a complex enterprise environment. You'll play a key role in architecting a modern virtual desktop platform while ensuring seamless integration with a wide range of legacy applications critical to the business. Working alongside infrastructure, cloud, security and project teams, you'll help shape a scalable, secure and high-performing AVD estate that supports the organisation's long-term digital strategy. What you'll do Design and deliver a greenfield Azure Virtual Desktop (AVD) solution end-to-end. Define the architecture, standards and best practices for the AVD environment. Lead the integration of complex legacy applications into the new virtual desktop platform. Work closely with infrastructure, cloud, networking and security teams throughout delivery. Ensure the solution is secure, resilient, scalable and aligned with Microsoft best practices. Provide technical leadership and guidance during implementation and migration activities. Produce high-quality technical documentation and architecture artefacts. Support testing, optimisation and knowledge transfer as the platform moves into service. You'll collaborate with technical and business stakeholders to deliver a robust AVD solution capable of supporting a demanding enterprise environment. What we're looking for Proven experience designing and delivering Azure Virtual Desktop environments from inception through to production. Strong Azure architecture and Microsoft cloud expertise. Experience integrating complex or legacy applications into virtual desktop environments. Deep understanding of Windows Virtual Desktop/AVD, identity, networking and security. Strong stakeholder management and communication skills. Experience producing architecture documentation and technical designs. Previous experience working within the legal sector or another highly regulated environment would be highly desirable. The ideal candidate will be a hands-on architect who enjoys solving complex technical challenges and can confidently lead the design of enterprise-scale virtual desktop solutions. Why join? Lead a high-profile greenfield AVD programme. Outside IR35 contract. Opportunity to work on a technically challenging enterprise transformation. Collaborative team delivering a modern cloud-first workspace. Hybrid working with just one day per week on-site in Bristol. Apply now to play a key role in delivering a modern Azure Virtual Desktop platform for a leading legal organisation.

Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.

Director of Planning (RTPI Town Planner) - Major Infrastructure & Development Consultancy Cambridge Are you a Senior Town Planner ready to step into a genuinely influential leadership role? This is a rare opportunity to shape the strategic direction of a nationally recognised planning and environmental consultancy driving growth, leading high-performing teams, and making your mark on some of the UK's most significant infrastructure and development projects. The Role As Director of Planning, you'll sit at the heart of a collaborative, multi-disciplinary team operating across the UK. This isn't a desk-bound management job you'll be actively winning work, leading key client accounts and influencing how the practice evolves in a rapidly changing planning landscape. Your focus will span three areas: strategic leadership, business growth and exceptional project delivery. You'll help shape the consultancy's national planning offering, build its pipeline of major projects across sectors including energy, transport, water and housing whilst ensuring the quality of service the team delivers remains second to none. What You'll Be Doing Leading and mentoring planning teams across multiple UK offices Driving business development and securing major infrastructure and development commissions Acting as lead director on flagship client accounts Overseeing commercial performance, governance and risk across complex projects Collaborating with environment, engineering, and design teams to deliver integrated solutions Contributing to industry thinking on planning reform and infrastructure delivery What We're Looking For Degree or postgraduate qualification in Town Planning (RTPI accredited) and Chartered RTPI membership - Essential Significant consultancy experience at a senior level, with a strong track record in winning and delivering major projects Deep knowledge of the UK planning system, including DCO and other consenting regimes A well-established professional network and recognised industry profile Strong commercial awareness and confident stakeholder engagement skills What's On Offer A competitive salary likely to be in the range of £80k - £130k fully dependent on experience and interview, plus a tailored benefits package, hybrid working, flexible holidays and genuine investment in your professional development. You'll be joining a consultancy at the forefront of sustainable infrastructure, net zero, biodiversity net gain and digital transformation work that genuinely matters. Interested? Get in touch for a confidential conversation before you apply. Contact Joey Waller at Conrad Consulting on (phone number removed), or hit apply with your up-to-date CV.

Director of Planning (RTPI Town Planner) Major Infrastructure & Development Consultancy London Are you a Senior Town Planner ready to step into a genuinely influential leadership role? This is a rare opportunity to shape the strategic direction of a nationally recognised planning and environmental consultancy driving growth, leading high-performing teams, and making your mark on some of the UK's most significant infrastructure and development projects. The Role As Director of Planning, you'll sit at the heart of a collaborative, multi-disciplinary team operating across the UK. This isn't a desk-bound management job you'll be actively winning work, leading key client accounts and influencing how the practice evolves in a rapidly changing planning landscape. Your focus will span three areas: strategic leadership, business growth and exceptional project delivery. You'll help shape the consultancy's national planning offering, build its pipeline of major projects across sectors including energy, transport, water and housing whilst ensuring the quality of service the team delivers remains second to none. What You'll Be Doing Leading and mentoring planning teams across multiple UK offices Driving business development and securing major infrastructure and development commissions Acting as lead director on flagship client accounts Overseeing commercial performance, governance and risk across complex projects Collaborating with environment, engineering, and design teams to deliver integrated solutions Contributing to industry thinking on planning reform and infrastructure delivery What We're Looking For Degree or postgraduate qualification in Town Planning (RTPI accredited) and Chartered RTPI membership - Essential Significant consultancy experience at a senior level, with a strong track record in winning and delivering major projects Deep knowledge of the UK planning system, including DCO and other consenting regimes A well-established professional network and recognised industry profile Strong commercial awareness and confident stakeholder engagement skills What's On Offer A competitive salary likely to be in the range of £80k - £130k fully dependent on experience and interview, plus a tailored benefits package, hybrid working, flexible holidays and genuine investment in your professional development. You'll be joining a consultancy at the forefront of sustainable infrastructure, net zero, biodiversity net gain and digital transformation work that genuinely matters. Interested? Get in touch for a confidential conversation before you apply. Contact Joey Waller at Conrad Consulting on (phone number removed), or hit apply with your up-to-date CV.

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers JOB TITLE: Service Desk Analyst SALARY: £27,000 - £30,000 LOCATION: Leeds (Hybrid - 2 days per week on site) CONTRACT: Full Time WORKING PATTERN: Mon - Fri We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members. This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff. You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but to proactively make improvements to service delivery. Main Responsibilities As our new Service Desk Analyst, you will also: Provide 1st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face. Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned. Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support Experience of using Active Directory to provide access to resources The ability to explain technical issues and solutions to non-technical staff Experience of managing incidents via an IT Service management platform /ticket management system Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail. Excellent communication and interpersonal skills, with a high level of integrity and discretion. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. What s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered. About The Company Medical Protection Society (MPS) is the world s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 350,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. Service Desk Analyst application closing date - 12/07/2026

IT Manager Blackburn Circa 65,000 basic + Excellent Benefits Full-Time Permanent On-Site Are you ready to . Drive Technology. Lead Change. Make an Impact? Our client is a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate and ambitious growth plans. Operating across manufacturing, distribution and ecommerce, they combine the stability of an established organisation with the pace and agility of an entrepreneurial business. Due to continued investment in systems, applications and digital transformation, they are looking for an IT Manager to take ownership of day-to-day IT operations while coordinating a wide range of business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations while acting as the central point of coordination for systems, applications and change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce platforms and Microsoft 365 , balancing service stability with a constant pipeline of enhancements, integrations and transformation projects. Key Responsibilities Lead day-to-day IT operations, service delivery and support. Ensure the reliability of business-critical systems, applications and infrastructure. Manage service desk performance, incidents, escalations and problem resolution. Oversee Microsoft 365, networks, user devices, access management and operational security. Coordinate system enhancements, integrations, upgrades and change requests. Manage relationships with third-party suppliers and technology partners. Maintain visibility of priorities, risks, dependencies and delivery progress. Lead and develop a small internal technology team. Drive continuous improvement across systems, services and user experience. Exciting Projects You'll Support CRM implementation Ecommerce platform enhancements Digital transformation initiatives B2B portal development SAP optimisation and enhancements Warehouse Management System (WMS) improvements Systems integration across manufacturing, supply chain and commercial operations Ongoing application and process improvement programmes About You I'm looking for a hands-on technology leader who enjoys making things happen and thrives in a fast-paced environment. You'll ideally have: Experience leading IT Operations, Service Delivery, Applications Support or Systems Management functions. Background within FMCG, manufacturing, logistics, distribution, retail or similar operational environments. Knowledge of ERP, WMS, CRM or other enterprise applications. Experience managing third-party suppliers and technology partners. Strong project coordination, change management and stakeholder engagement skills. The ability to manage multiple priorities while maintaining focus on delivery. Most importantly, you'll be approachable, proactive, commercially aware and someone who takes ownership from start to finish. Package & Benefits Salary basic circa 65,000 doe (thismay be slightly flexible for the perfect candidate) Staff discount 25 days holiday plus 8 Bank Holidays plus your birthday off every year Working Monday to Friday 9am to 5:30pm 4% employer pension contribution Why Join our client? This is a fantastic opportunity to join a business where technology is highly valued and plays a key role in future growth. You'll enjoy significant autonomy, exposure to a broad range of systems and projects, and the chance to make a visible impact within a fast-moving, ambitious organisation. To be considered for this fantastic role:- Please send your CV current CV to (url removed) or call me on (phone number removed) for a confidential conversation INDBSO

Company Overview This growing organisation operates within the healthcare sector, delivering specialist services to customers across the UK. With a strong commitment to quality, innovation, and customer care, the business has built a reputation for providing reliable support and maintaining high standards of service. The organisation offers a collaborative and supportive working environment where employees are encouraged to contribute to ongoing improvements and professional development. Customer Service Team Leader An excellent opportunity is available for an experienced Customer Service Team Leader to join a busy and customer-focused organisation. This role combines team leadership, training, quality assurance, and customer support responsibilities, making it ideal for someone who enjoys developing people while ensuring a high standard of service delivery. Working closely with operational teams, you will support daily customer service activities, provide guidance to team members, deliver onboarding and training programmes, manage escalated enquiries, and help drive continuous improvement initiatives. The successful candidate will play a key role in maintaining service quality, supporting team performance, and ensuring customers receive a professional and positive experience. Duties & Responsibilities Act as the primary point of contact for Customer Care Assistants regarding operational queries and day-to-day support. Deliver structured onboarding programmes and training for new team members. Manage and resolve escalated customer enquiries across telephone, email, live chat, and social media channels. Support the achievement of individual and team performance objectives and service targets. Conduct quality checks, audits, and compliance reviews to ensure service excellence. Assist with rota planning, workforce scheduling, and shift coverage requirements. Collaborate with internal stakeholders to resolve complex customer issues effectively. Support the implementation of new digital tools, systems, and continuous service improvement initiatives, including weekend cover on a rotational basis. Education & Skills Required In-depth knowledge and practical experience using the FreshDesk customer service platform. Previous customer service experience, ideally gained within healthcare, pharmacy, or another regulated environment. Experience training, coaching, mentoring, or developing team members. Strong leadership, communication, and interpersonal skills. Data analysis capabilities with the ability to identify trends and support performance improvements. Excellent attention to detail, time management, numeracy, literacy, and professional telephone skills, with a strong customer-focused approach. Additional Information Monday - Friday 9am - 5pm (some weekend working on a rota basis) 28 days holiday, inc. bank holidays Free onsite parking Pension scheme Healthcare plans If you are an experienced customer service professional with a passion for leadership, training, and service excellence, we would love to hear from you. Apply today to take the next step in your career with a progressive organisation that values teamwork, development, and outstanding customer experiences. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at . Alternatively, connect with us on LinkedIn via the following link:

Job Title: Patient Pathway Coordinator (4) Trust Location: Oxford University Hospitals NHS Foundation Trust Location: Womens Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU Hours: Mon-Fri 08:00-16:00 - 37.5 per week Reference: 89618 What you ll be responsible for: The post holder will be expected to provide cross cover the Gynaeoclogy Administrative team as directed by the Team leader on a day-to-day basis according to service need. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets. Main Tasks and Responsibilities Outpatient Pathway • Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required. • Process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details. • Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician. • Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets and agreed local processes in respect to patient cancellations. • Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. • As required, complete clinic cancellation forms and ensure appropriately authorised (minimum 6 weeks' notice required) before processing the clinic cancellation on EPR and rescheduling of patient appointments. • Adding additional clinic capacity on EPR as directed by management, to include the use of adding appointment slots on EPR that can be booked via Choose and Book. • To be responsible for actively managing the OP PTL and Incomplete lists. Administration • Provide primary administrative support to the consultants and clinicans, including booking follow up appointments, correspondence support and other administrative duties as required. • With the support of the Assistant Patient Pathway Coordinators, ensure the efficient administration of the service. • Ensure appropriate follow up appointments are booked and escalate to Team Leader and consultant if patient cannot be booked within required time scales • Use of the digital transcription system to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 days from the point of clinical delivery / decision. • Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for taking action on urgent items in the absence of the clinician / Patient Pathway Coordinator. • Respond to telephone queries coming into the department, taking clear messages to pass to relevant staff to ensure requests are actioned promptly. • Using Scan IT ensure that electronic health records filing is maintained at an extremely high standard, with timely scanning of paper records on to EPR as required. • Ensure accurate filing of paper notes and records is maintained as required. • Follow the tracking procedure for the movement of all patient notes (Case Note Tracking). • On an as and when required basis, update patient details on EPR to include ensuring patients that require discharge are processed accordingly. • Actively use and manage the work lists in Revenue Cycle to manage Patients Missing Follow Up and Deferred patient lists • Act as the first point of contact for patients coming into the department. • Ensure there is adequate cover on the reception desks and ward as required • If required, admit and discharge patients to the ward. • Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology. • Book interpreters for patients prior to appointments and admissions as and when required. • Book transport for patients who require it, in line with local processes and CCG guidelines. • Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. • Adding additional list capacity on EPR as directed by management. • Book patients as required. Learning, Respect, Delivery, Excellence, Compassion, Improvement Pathway Tracking • To have an excellent working knowledge of the 18 weeks referral to treatment (RTT) rules / Cancer waiting targets / Screening wait times, as required for the job, and use them in conjunction with the OUH Elective Access Policy to proactively manage all patient pathways. • Undertake validation of the 18 week RTT PTLs and contribute to the validation of the cancer PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. • Escalate pathway issues if required to the Patient Pathway Team Leader and Patient Pathway Manager. • Book in clinical priority and breach date order, whilst monitoring the 18 week / Cancer PTLs or screening list to ensure any late additions are identified and processed appropriately. In doing so, take the necessary steps to avoid target breaches and resolve any issues i.e. 28 day theatre cancellations. • Recognise when patients are on cancer care pathways and proactively link with the MDT Coordinator and MDT Tracker to ensure these patients are actively managed through their diagnosis and treatment. • Ensure Trust systems are updated with patient pathway status information and that data quality is maintained. • Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed. • Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received. • Liaise with clinical coders to ensure patient notes are available so that all patient episodes are coded accurately and promptly. • Co-ordinate appointments and procedures at others hospitals and organisations, where the pathway requires input from these. • Ensure accurate information is added to EPR / Infoflex and other internal and external IT systems and databases, as required. • Liaise with external commissioners if required Patient Pathway • Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. • Raising clinic capacity issue to management via the Patient Pathway Team Leader and Patient Pathway Manager. • Adding additional list capacity on EPR as directed by management. • Book patients as required. General • Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. • Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. • Answer all telephone calls in a timely manner and action as appropriate. • Maintain patient confidentiality at all times. • Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. • Retrieve notes and ensure all patient information is available in a timely manner for all appropriate outpatient appointments, diagnostic appointments and inpatient / daycase procedures, checking demographics at every stage and locating lost notes where appropriate. • Support the Team Leader, Patient Pathway Manager and Service Manager in the . click apply for full job details

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: WORKPLACE EXPERIENCE HOST Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all clients, customers, colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language. Ensure that visitor and client arrivals are communicated to relevant personnel and that visitors are met in line with warm welcome. This includes offering toilet facilities and offering to take any coat/bags (See Pillars of Excellence guideline). Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Ensure visitors are kept informed of any delays. Maintain company culture: Uphold professional atmosphere in reception area. Assist the Workplace Team and CBRE community with general administrative support. Assist with on-boarding process - including new employee orientation and welcoming procedures. First day orientation management. Help manage community requests, complaints and queries regarding Workplace services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Complete weekly diary duties. Ensure cleanliness: Maintain clean, professional, and inviting front-of-house areas by working with onsite cleaning team. To communicate regularly with the Workplace Coordinator and Facilities Manager with any new and important issues that may arise. Site Specific Responsibilities: Direct visitors: Guide employees and guests to their desired destinations within the premises Provide visitor WI-FI access and getting set up assistance. Arrange for First Aider attendance in the event of an accident/incident. Escalate to CBRE management team and notify client. Management of unannounced visits by Regulator or Government body (e.g. Police, EHO, Fire Brigade). Management of 3rd parties serving of legal documents to the building. Ensuring site BCP procedures are understood and can be carried out at short notice. Working closely with Elekta HR team to ensure that all telephony directories are compiled and up to date. Internal and External Calls: Respond to phone enquiries promptly and professionally and ensure no personal information is gathered. Remaining calm and in 'control in' in the event of personnel / Visitors becoming agitated and frustrated. Creating access passes for visitors and issuing temporary access passes for Elekta staff (if forgotten) and working with the onsite security team to ensure data is captured correctly allowing for accurate reporting. Travel Support, Assist visitors with travel information and arrangements. Booking of Hire Vehicles and Taxis. Checking Executive Briefing Centre (EBC) at the start of each day and ensure any observations / issues are logged to the CBRE team. Elekta EBC manager to be notified. Assisting with conducting Cornerstone Floor Checks and Meeting Room Conditions. Administrative support and supplier management. Managing of incoming and outgoing post duties. Escalate any breaches in security or access protocols to the appropriate manager and Security team as soon as reasonably practical to do so. Experience Required: Communication Skills - Have excellent time management and communication skills (verbal and written). Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. Display excellent personal presentation and interpersonal skills. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - Develop strong customer relationships by listening to and satisfying customer needs. Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. Be able to offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.

Head of IT Midlands (Hybrid) £80,000 £110,000 + Benefits The Opportunity We are partnering with a growing organisation seeking an experienced Head of IT to lead and develop its technology function. This is a strategic leadership role with responsibility for IT operations, infrastructure, cyber security, business systems, service delivery and digital transformation. Reporting directly to the senior leadership team, you will drive the IT strategy while ensuring technology enables business growth, operational excellence and a first-class user experience. Key Responsibilities Develop and deliver the organisation's IT strategy aligned to business objectives. Lead and mentor a multi-disciplinary IT team across infrastructure, service desk, applications, cyber security and project delivery. Manage the day-to-day operation of the IT function, ensuring high availability, resilience and performance. Own relationships with third-party suppliers and managed service providers, driving service excellence and commercial value. Oversee IT budgets, technology roadmaps and investment planning. Lead infrastructure, cloud and digital transformation projects from conception through to delivery. Ensure robust cyber security, disaster recovery and business continuity capabilities. Implement IT governance, policies, KPIs and service improvement initiatives. Drive continuous improvement across IT operations, systems and support services. Experience within manufacturing, logistics, wholesale, distribution or retail environments. Microsoft Azure and Microsoft 365 experience. ITIL, Prince2 or similar professional qualifications. Apply now to speak with VIQU IT in confidence. Or reach out to Noah Yeoman via the VIQU Website Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

Service Desk Analyst At Saint-Gobain Digital & IT, we're looking for a Service Desk Analyst to join our Service Desk team, delivering outstanding IT support to colleagues across Saint-Gobain UK & Ireland. If you're passionate about delivering excellent customer service and enjoy solving problems, we'd love to hear from you. Whether you already have experience working in a Service Desk or IT support environment, or you're a recent graduate looking to start your career in IT, this is a fantastic opportunity to develop your skills within a supportive and collaborative team. You'll receive the training and support you need to build a rewarding career while helping colleagues resolve their technical issues quickly and effectively. Saint-Gobain Digital supports businesses across the UK & Ireland by delivering innovative technology solutions that enable our colleagues to work smarter every day. As part of Saint-Gobain UK & Ireland, we're committed to using technology to help achieve our purpose of Making the World a Better Home. This is a permanent role working 36.25 hours per week, based in East Leake, Loughborough, on a hybrid basis . What we're looking for A passion for delivering exceptional customer service and helping people solve problems. Experience in a Service Desk, IT support or customer-facing role, or a recent IT graduate eager to begin a career in technical support. Good knowledge of Windows, Microsoft 365 and basic hardware troubleshooting, or the willingness and aptitude to learn. Strong communication, organisation and problem-solving skills, with the ability to manage a busy workload. Experience using an IT ticketing or Service Management system is advantageous but not essential. What you will be doing Acting as the first point of contact for IT support requests from colleagues across Saint-Gobain UK & Ireland. Logging, prioritising and resolving incidents and service requests in line with agreed service levels. Providing friendly, professional and customer-focused support through a variety of communication channels. Troubleshooting software, hardware and application issues, resolving as many queries as possible at the first point of contact. Working closely with colleagues across the wider IT team to ensure issues are resolved efficiently and customers are kept informed throughout. Staff discounts across Saint-Gobain brands. Are Saint-Gobain Digital and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home." We play a part in improving daily life through high-performance solutions. Wherever you are, let your unique personality and our values guide you every day to help invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also enables better decision-making and innovation. Whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments, and we'll happily discuss any flexibility you may need for this role. Whilst we can't promise to meet every request, we do promise to listen. If your skills and experience match what we're looking for, we'll be in touch to discuss your experience and get to know you better. We look forward to hearing from you!

Company Overview This growing organisation operates within the healthcare sector, delivering specialist services to customers across the UK. With a strong commitment to quality, innovation, and customer care, the business has built a reputation for providing reliable support and maintaining high standards of service. The organisation offers a collaborative and supportive working environment where employees are encouraged to contribute to ongoing improvements and professional development. Customer Service Team Leader An excellent opportunity is available for an experienced Customer Service Team Leader to join a busy and customer-focused organisation. This role combines team leadership, training, quality assurance, and customer support responsibilities, making it ideal for someone who enjoys developing people while ensuring a high standard of service delivery. Working closely with operational teams, you will support daily customer service activities, provide guidance to team members, deliver onboarding and training programmes, manage escalated enquiries, and help drive continuous improvement initiatives. The successful candidate will play a key role in maintaining service quality, supporting team performance, and ensuring customers receive a professional and positive experience. Duties & Responsibilities Act as the primary point of contact for Customer Care Assistants regarding operational queries and day-to-day support. Deliver structured onboarding programmes and training for new team members. Manage and resolve escalated customer enquiries across telephone, email, live chat, and social media channels. Support the achievement of individual and team performance objectives and service targets. Conduct quality checks, audits, and compliance reviews to ensure service excellence. Assist with rota planning, workforce scheduling, and shift coverage requirements. Collaborate with internal stakeholders to resolve complex customer issues effectively. Support the implementation of new digital tools, systems, and continuous service improvement initiatives, including weekend cover on a rotational basis. Education & Skills Required In-depth knowledge and practical experience using the FreshDesk customer service platform. Previous customer service experience, ideally gained within healthcare, pharmacy, or another regulated environment. Experience training, coaching, mentoring, or developing team members. Strong leadership, communication, and interpersonal skills. Data analysis capabilities with the ability to identify trends and support performance improvements. Excellent attention to detail, time management, numeracy, literacy, and professional telephone skills, with a strong customer-focused approach. Additional Information Monday Friday 9am 5pm (some weekend working on a rota basis) 28 days holiday, inc. bank holidays Free onsite parking Pension scheme Healthcare plans If you are an experienced customer service professional with a passion for leadership, training, and service excellence, we would love to hear from you. Apply today to take the next step in your career with a progressive organisation that values teamwork, development, and outstanding customer experiences. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills: Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills - excel in conflict and difficult situations ITIL V4 qualified Ideal if someone has started their career in customer service and transitioned into incident and problem management Previous experience working with service desk managers or projects involving the service desk team Good track record of working on previous projects relating to customer and user experience will be essential

Digital Engineering MEP Lead Location: Bristol (Hybrid Working) Salary: 45,000 - 65,000 + car allowance Are you ready to shape the future of digital design in Building Services Engineering? Panoramic Associates are looking for a Digital Engineering MEP Lead to join one of their Built Environment Consultancy clients in Bristol, where innovation and excellence are at the heart of what they do. This is a standout opportunity to embed digital engineering excellence into every stage of MEP design - from enhancing model and drawing production, to improving coordination, design accuracy, and project delivery. Role overview Lead the implementation and evolution of digital tools and BIM processes across our Building Services Engineering teams. Drive consistency, efficiency, and quality in Revit MEP modelling and documentation. Collaborate with multi-disciplinary teams to deliver coordinated, high-quality design outputs. Develop and deliver internal training to upskill our team on BIM workflows, tools, and best practices. Support project teams with hands-on technical expertise and strategic digital leadership. Qualifications Degree or equivalent experience in Building Services Engineering or a related field. Strong working knowledge of BIM workflows and ISO 19650 standards. Proficiency in Revit MEP, Autodesk Construction Cloud (ACC), and a suite of digital MEP tools. Essential Experience Extensive background in Building Services Engineering, ideally within a consultancy environment. Proven leadership in Digital Engineering or BIM roles. Experience developing and maintaining high-quality Revit MEP content and documentation protocols. Track record of delivering training to both technical and non-technical teams. Excellent communication, presentation, and interpersonal skills. Please get in touch for further details and the full job description.

IT Manager Location: Belfast Hours: 37.5 per week Contract: Permanent, Full Time Salary About the Role Are you a tech-savvy trailblazer with a passion for digital transformation? Do you dream in Microsoft 365 and speak fluent SaaS? If so, our client is looking for an IT Manager who's ready to lead the charge in shaping their digital future. You'll be the mastermind behind our clients IT strategy, infrastructure, and innovation, guiding a talented team of two direct reports, and collaborating across departments to make tech work smarter What You'll Be Doing Tech Leadership: Architect and oversee IT systems, networks, and cloud platforms Optimise Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Intune) Manage SaaS tools, vendors, and licensing like a pro Champion cybersecurity and compliance (ISO27001, Cyber Essentials Plus, GDPR) Lead the Change Advisory Board and drive tech projects from idea to impact Operational Wizardry: Run a slick IT service desk and infrastructure Monitor performance, SLAs, and user satisfaction Keep policies sharp and documentation tight Collaborate across teams to deliver tech solutions that matter Strategic Vision: Shape and deliver the IT roadmap Drive digital transformation and innovation Manage budgets and vendor relationships with finesse People Power: Lead, coach, and inspire your team Foster a culture of creativity, accountability, and growth Handle recruitment, supervision, and performance reviews What You Bring Essential: Degree in IT, Computer Science, Cybersecurity or similar 3+ years leading IT teams with a focus on support, infrastructure or systems Deep knowledge of Microsoft 365 and Intune SaaS experience (procurement, support, integration) Cybersecurity expertise and incident management Strong vendor management and contract negotiation skills Excellent communication, organisation, and report-writing skills A driving licence or access to transport Bonus Points For: PowerBI know-how Scripting and automation skills Project Management qualifications Ready to Apply? If you're ready to lead with purpose and power up our tech landscape, we want to hear from you! NB: An enhanced Access NI will be required for the successful applicant.

Our Client is an award-winning international MEP Engineering Consultancy with a creative team of engineers, designers, and technical specialists. They provide innovative solutions to complex engineering and design challenges across a wide range of sectors including commercial, education, healthcare, residential, and more. With a strong presence across the UK, including a network of regional offices up and down the country, the Leeds office as selectively built one of the largest MEP Teams in the Yorkshire region. The Leeds office is seeking a talented BIM Specialist who will be responsible for leading BIM delivery across multidisciplinary MEP projects, ensuring alignment with the wider digital strategy and industry best practices. The ideal candidate will have extensive experience in MEP BIM coordination, model management, and team leadership within a consultancy environment. Key Responsibilities Lead the BIM strategy and implementation on MEP projects from inception to completion. Manage, coordinate, and federate MEP BIM models using tools such as Revit, Navisworks, and BIM 360 / ACC. Support project teams to ensure BIM Execution Plans (BEPs), EIRs, and standards (e.g., ISO 19650) are adhered to. Act as the main point of contact for BIM-related queries across the office and projects. Mentor and train design and engineering staff on BIM processes and tools. Collaborate with internal and external stakeholders to ensure model coordination and clash detection. Develop and maintain template files, Revit families, and digital content libraries. Support digital innovation and the development of automation tools (e.g., Dynamo, Python scripting, Forge). Assist in digital QA/QC and review of models before key project milestones. Contribute to the growth of the Digital Engineering strategy both locally and nationally. Key Skills & Experience: Essential: Extensive experience in a BIM coordination or management role within an MEP consultancy environment. Expert knowledge of Revit MEP, Navisworks Manage, and BIM 360 / ACC. Strong understanding of MEP building systems and coordination principles. Proven experience developing and implementing BIM Execution Plans. Familiarity with ISO 19650 and other relevant BIM standards. Ability to lead coordination workshops and manage interdisciplinary collaboration. Strong interpersonal and communication skills, with an ability to manage and mentor others. Desirable: Knowledge of COBie, IFC, and openBIM workflows. Familiarity with tools like Solibri, Enscape, or Twinmotion. Experience in digital twins or smart building technologies. Qualifications: Technical qualification in Building Services, Mechanical/Electrical Engineering, Architecture, or related field. Autodesk Certification or equivalent professional development in BIM. Membership of CIBSE, ICE, or similar professional body (desirable).

IT Infrastructure and Cloud Manager A brand-new role created to drive Everards cloud-first journey. We re looking for a proactive leader to oversee IT operations, modernise infrastructure, and shape our digital future. With a competitive salary, bonus scheme and freedom to innovate, this is an opportunity to join a family business with a modern outlook and rich heritage. At Everards, we ve been proudly brewing beer and supporting pubs since 1849. Today, we re more than a brewery we re a family-owned business with a state-of-the-art home in Leicestershire, a thriving Beer Hall, and a strong community focus. We re embracing a new chapter, investing in digital transformation to create a secure, connected, and cloud-first IT environment that empowers colleagues across the business. The Role As our new IT Infrastructure and Cloud Manager, you ll oversee daily IT operations while taking the lead on cloud platforms and digital enablement. You ll work closely with the IT Manager, shaping strategy while ensuring day-to-day reliability. This is a hands-on role with plenty of variety from optimising Microsoft 365 and Azure, to guiding colleagues in adopting tools like Teams, SharePoint and Intune, to strengthening our cybersecurity. As IT Infrastructure and Cloud Manager, you will: Oversee the day-to-day running of IT operations, including user support, device management, and service desk leadership Manage and optimise Microsoft 365, Azure, SharePoint, Teams, and Intune to support a cloud-first strategy Provide technical leadership in IT infrastructure, balancing operational delivery with innovation and future improvement projects Collaborate closely with colleagues on strategy, contributing to projects such as CRM/data integration, website redevelopment, and cybersecurity enhancements Fostering digital confidence and skills across colleagues Lead and support cloud migration initiatives, ensuring smooth adoption of new systems and ways of working with strong experience in project management skills Act as a key stakeholder partner, building strong relationships across the business to ensure IT changes are understood, adopted, and embedded Strengthen cybersecurity, compliance, and risk management to protect business operations Develop and maintain IT documentation, processes, and reporting to continuously improve service delivery What s in it for you? Competitive salary: depending on experience Annual bonus scheme linked to performance Holidays: 25 days plus bank holidays, with the option to buy/sell additional days Wellbeing benefits: Optical/healthcare support with cashback options Monthly product allowance: to spend in our Beer Hall or shop Pension: Employer contributions up to 5% Heritage meets innovation: A chance to shape the IT of a family owned business with over 170 years of history and a bold vision for the future Freedom to innovate: your role will be future-focused, exploring improvements and digital opportunities What we re looking for Strong experience in IT infrastructure management, including Microsoft 365 and Azure. Proven track record leading IT operations or support teams. A degree in Computer Science, Information Technology or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you re ready to shape the IT future of a heritage brand with a modern vision, this is your opportunity. Click to Apply.

Head of Information Technology/Head of Information Systems - IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k - £110k +Bonus +Benefits (Negotiable of experience). Head of IT/Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure and while managing IT operations, governance, cybersecurity, data strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent Matrix management of a multi-disciplinary team Budgetary management and reporting Vendor selection and management including contract management We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (eg, ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor's or Master's degree in Information Technology, Computer Science, Business Information Systems, or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham or Ashford, Kent.