53 jobs found

Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.

Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions. This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods. What you'll be doing: Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures. Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints. Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate. Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases. Preparing reports, statutory notices and legal documentation where required. Supporting legal proceedings by preparing evidence and attending court as a witness when necessary. Carrying out home visits and maintaining regular contact with customers throughout their case. Identifying safeguarding or support needs and signposting customers to relevant services. Promoting safe, sustainable communities through a proactive and customer-focused approach. What we're looking for: Experience managing complex casework within housing, local government, customer services, enforcement or a similar environment. Strong communication, investigation and problem-solving skills. The ability to manage competing priorities and work independently. Confidence dealing with sensitive and sometimes challenging situations with professionalism and empathy. Excellent written, IT and organisational skills. A flexible approach to working, including occasional out-of-hours commitments when required. A full UK driving licence and access to your own vehicle is essential , as this role involves regular travel within the community. If you're passionate about supporting customers, resolving complex issues and making a real impact in your local community, we'd love to hear from you.

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: 18 P/H 3 months worth of work (covering long term sickness) 37 hours a week The successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement You will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS

Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required. Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council s equal opportunities and customer care polices, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post holder s duties to ensure the continued effective operation of the service Designation

Location: Wakefield (Hybrid Working) Rate: 13.69 per hour PAYE Contract: Until 9 August 2026, with potential to become permanent Hours: Full Time Lynx Employment Services are recruiting for an experienced Information Governance Officer to join a busy Corporate Information Governance Team. This role will play a key part in ensuring compliance with information governance legislation, policies and procedures, supporting the management of Freedom of Information requests, Data Protection matters, Subject Access Requests and records management activities. Key Responsibilities Process and respond to Freedom of Information (FOI) requests, Environmental Information Regulation (EIR) requests and Data Subject Access Requests (SARs). Undertake complex redaction of sensitive and confidential information using electronic redaction systems. Support compliance with Data Protection legislation and information governance requirements. Assist with information security investigations and data protection enquiries. Maintain accurate records management and archive systems. Liaise with internal departments and external stakeholders to obtain and review information. Handle confidential and sensitive information with a high degree of accuracy and discretion. Produce reports, management information and administrative support for the Information Governance Team. Essential Requirements Previous experience handling Freedom of Information requests and Data Protection matters. Experience processing and redacting complex Subject Access Requests. Knowledge of Data Protection legislation and Freedom of Information requirements. Strong communication and customer service skills. Excellent organisational skills and ability to manage competing deadlines. Good analytical and problem-solving abilities. Experience working with confidential and sensitive information. Strong IT skills, including Microsoft Office applications. Desirable Previous Local Authority experience. Experience within an Information Governance, Records Management or Compliance environment. Knowledge of archives and records retention processes. Experience dealing with information security matters. Comments This role would suit candidates from Local Government, NHS, Police, Housing Associations, Universities or other regulated environments who have hands-on experience of FOI requests, GDPR compliance, Subject Access Requests and redaction work . The client has specifically highlighted that previous Freedom of Information and Data Protection experience, together with complex SAR redaction experience, are essential requirements .

Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Data Input Officer - Repairs Team I'm looking for an experienced Data Input Officer to join a busy Repairs Team within a local authority. This is an excellent opportunity for someone who has previously worked in social housing, a local authority or a housing repairs environment and is confident working with repairs data and housing management systems. This role plays a key part in supporting the repairs service by ensuring information is accurately entered, updated and maintained. Attention to detail is essential, as you'll be responsible for keeping records up to date to help ensure repairs are delivered efficiently and residents receive a high-quality service. What I'll Need From You Previous experience working within social housing, a local authority or a housing repairs environment is essential. Strong data entry and administration experience. Excellent attention to detail with a high level of accuracy. Experience using housing management or repairs systems. Good knowledge of Microsoft Office, particularly Excel and Outlook. The ability to manage a busy workload and prioritise tasks effectively. Strong organisational and communication skills. A proactive approach and the ability to work independently as well as part of a team. What You'll Be Doing Accurately inputting and updating repairs information on housing management systems. Processing repair requests, works orders and associated documentation. Maintaining accurate records and ensuring data quality at all times. Supporting the Repairs Team with general administrative duties. Liaising with colleagues, contractors and other departments where required. Monitoring and updating repairs information to ensure records remain current. Assisting with reporting and data validation to support service performance. Ensuring all work is completed in line with council procedures and service standards. What I'm Looking For I'm looking for someone who is highly organised, accurate and able to work in a fast-paced repairs environment. You'll understand the importance of maintaining accurate data and be confident working with housing repairs systems. Please note: I will only consider applications from candidates who have previous experience working within social housing, a local authority or a housing repairs environment . Unfortunately, applicants without this background will not be considered. If you have the relevant experience and are looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.

Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday - Friday, 9:00am - 5:00pm The Role We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears Set up and manage Direct Debits , take payments, and issue rent statements/cards Support the team with administration, data entry, and CRM task management Verify housing costs on Universal Credit portals and send relevant notifications Monitor and recover former tenant arrears and sundry debts Assist in preparing court documentation and case files where required Produce reports and maintain accurate records in line with audit and compliance requirements Provide welfare benefits guidance and signpost residents to additional support services What We're Looking For Experience working in a social housing or income / rent environment Strong customer service skills with the ability to manage sensitive conversations Good understanding of rent collection and arrears processes Knowledge of welfare benefits / Universal Credit Excellent organisational skills with high attention to detail Confident using MS Office (Excel) and housing/CRM systems Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.

MAIN PURPOSE OF THE JOB Lead Professional Officer To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care click apply for full job details

Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Resident Liaison Officer Covering Luton, St Albans & Cambridge Permanent 32K + 4,560 car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team covering Luton, St Albans & Cambridge This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction

Closing date for applications is Wednesday 22nd July at 12 noon. Interviews will be held on Wednesday 29th July. Salary: £27,068 £35,332 (EVH Grade 4 -5) Job Type: Permanent (35 hours per 5-day week, Monday Friday) Following a successful probationary period of 6 months, there will be an option for working condensed hours i.e. 4-day week or 9-day fortnight) Location: Office Based Glenrothes, Fife Are you looking for an admin role where you can make a real difference every day? We have an exciting opportunity to join our small, dedicated team within the Corporate Services & Administration Department. At Glen Housing Association, we re passionate about delivering high-quality services and supporting our communities. We re looking for someone who not only understands the values of social housing but truly believes in them. As the first point of contact for our customers, you ll play a vital role in shaping their experience whether that s over the phone, online, or face-to-face. You ll be confident, approachable, and proactive, with the ability to think on your feet and respond to a variety of customer needs. Getting it right the first time is at the heart of what we do, and you ll be key to making that happen. This role is perfect for someone who thrives in a fast-moving environment, enjoys working with people, and can juggle competing priorities with a positive, can-do attitude. You ll work both independently and as part of a supportive team, always striving to deliver the best possible service to both internal and external customers. Most importantly, you ll have a genuine desire to learn, grow, and develop because we believe in investing in our people as much as we do in our communities. What we offer In return for your commitment, we offer: A friendly and supportive working environment A competitive benefits package, including Defined contribution pension scheme Generous annual leave entitlement (40 days, inclusive of public holidays) Access to private healthcare (after 24 months) Enhanced maternity, paternity, adoption and shared parental leave Access to training and personal development opportunities If this sounds like you, apply now and become a part of our team. We look forward to hearing from you! Completed applications should be sent to mail or posted to: 28 Heimdal Gardens, Glenrothes, KY7 6TZ Glen Housing Association is committed to equality and diversity. All applications will be considered fairly and on merit. CVS WILL NOT BE ACKNOWLEDGED OR ACCEPTED. NO AGENCIES.

I'm looking for a remote, part-time Administrator role supporting a busy operational and Finance-facing team. The position plays a key part in ensuring accurate and timely processing of orders, goods received notes, and purchase ledger activity, helping to keep financial and procurement processes running smoothly. Key responsibilities Processing incoming orders and goods received notes (GRNs) accurately and efficiently Matching and posting transactions to the purchase ledger Raising purchase orders promptly and with a high level of accuracy Supporting day-to-day financial processing and resolving discrepancies where required Working closely with Finance colleagues to maintain smooth workflow and data integrity Required experience and skills Experience in finance administration or housing sector administration Strong understanding of purchase orders, invoices, and ledger processes High attention to detail and accuracy when handling transactional data Ability to work independently and effectively in a fully remote environment Strong organisational skills and a process-driven approach Role details 16 hours per week (flexible working pattern) 19 per hour Fully remote / home-based Temporary assignment (3 months) Close collaboration with Finance and operational teams If this administrator role sounds like your next step, apply now or contact Olivia at (url removed)

Homelessness Prevention Officer Borehamwood (2 days onsite) 25 per hour 6-month contract Are you passionate about making a real difference in people's lives? We're partnering with a well-established local authority in Hertfordshire to recruit an experienced Homelessness Prevention Officer to join a dedicated Housing team focused on proactive, person-centred solutions. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, working at the heart of a service that supports vulnerable residents at critical moments. The Role As a Homelessness Prevention Officer, you will manage a varied caseload of individuals and families who are homeless or at risk of homelessness within 56 days. You'll take a proactive, solutions-focused approach, helping to sustain accommodation wherever possible. Key responsibilities include: Delivering specialist housing advice in line with the Homelessness Reduction Act 2017 Creating and reviewing Personalised Housing Plans to prevent homelessness Investigating homelessness applications and making robust, legally sound decisions Mediating between landlords and tenants to resolve disputes and sustain tenancies Working collaboratively with internal teams and external partners such as social services, landlords, and voluntary organisations Managing cases through to resolution, including referrals to temporary accommodation where needed Ensuring accurate case recording and compliance with statutory duties About You A Chartered Institute of Housing (CIH) qualification is highly desirable, or equivalent relevant experience in housing/homelessness services. Experience working in homelessness prevention, housing options, or a similar frontline housing role A strong working knowledge of housing legislation and homelessness duties Proven experience managing caseloads, conducting investigations, and making housing decisions Excellent communication and negotiation skills, with the ability to handle sensitive and complex cases A proactive, resilient approach with strong problem-solving abilities Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation. Key Responsibilities of a Leasehold Officer: Manage a portfolio of leasehold, shared ownership, right to buy and commercial premises cases, ensuring compliance with relevant legislation and policies. Process Right to Buy and Shared Ownership transactions from application through to completion, ensuring statutory timescales are met. Administer service charges, income collection and arrears management processes to maximise revenue and minimise debt. Manage commercial premises, including rent collection, lease compliance, renewals and tenant liaison. Work closely with legal representatives and internal stakeholders on property transactions, lease variations, easements, lender consents and related matters. Undertake Anti-Money Laundering (AML) and fraud prevention checks in line with regulatory requirements. Respond to customer enquiries and provide a high-quality service to leaseholders, shared owners and commercial tenants. Conduct home visits, site inspections and customer meetings as required. Support budget monitoring, reporting and service improvement initiatives. Essential Requirements of a Leasehold Officer: Substantial experience within a Leasehold Officer or Leasehold Management role. Strong knowledge of leasehold legislation, Right to Buy and Shared Ownership processes. Experience managing service charges, income collection and arrears recovery. Understanding of commercial lease management principles. Knowledge of Anti-Money Laundering (AML), fraud prevention and safeguarding responsibilities. Excellent communication, stakeholder management and problem-solving skills. Housing qualification at Level 3 or above (or equivalent professional qualification) desirable. What's on Offer: Temporary contract with immediate start available. Hybrid working arrangement. Opportunity to join a well-established Housing Association and contribute to the delivery of high-quality leasehold services. Competitive hourly rate dependent on experience. If this Leasehold Officer role is of interest, please apply or contact (url removed)

Technical Support Officer Hourly rate: 15.31 Location: Crossgate House Redditch B98 7SN- office based Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities will include: Taking calls, arranging appointments and liaising with customers suppliers and contractors Updating the property management system Updating compliance and asset spreadsheets Issuing and monitoring programmes of works Booking supervisor inspections, chasing no access and compliance due dates and certification Raising jobs, closing jobs and covering phones for gas servicing during team annual leave. Raising purchase orders and processng invoices The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!

We're looking for an organised and proactive Compliance Officer to join our Building & Customer Safety team. This is an exciting opportunity to support the delivery of property compliance services, helping to ensure homes meet all relevant safety and regulatory standards. Working closely with a Contracts Manager, you'll coordinate inspections, manage compliance records, liaise with contractors and customers, and support the smooth delivery of essential compliance programmes. What You'll Be Doing Support property compliance activities, including gas, asbestos, fire safety and water hygiene. Coordinate inspections and customer appointments. Raise and monitor repair orders and compliance works. Maintain accurate records, databases and contractor documentation. Manage no-access cases and support compliance reporting. Build strong working relationships with contractors and internal teams. Carry out post-inspections to ensure work meets required standards. What We're Looking For You'll be organised, customer-focused and able to manage multiple priorities with excellent attention to detail. You'll have: Strong administrative and IT skills. Excellent communication and customer service skills. Experience maintaining accurate records and managing workloads. The ability to work independently and use your initiative. Desirable: Experience within social housing or property compliance. Knowledge of landlord compliance. Experience with repairs or scheduling systems. Qualifications A good standard of education, including GCSE (or equivalent) Maths and English.

Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £12.71 per hour + £200 oer month when on call ( if experienced hourly pay rate may be higher ) Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Alternatively call Aga (phone number removed) or the office on (phone number removed) and the team will help you with your registration. CV must be submitted regardless. Gap Personnel is acting as an employment business.

37.5 hours per week (rota basis, including evenings, weekends and Bank Holidays) Permanent, Full-Time About the Role We are looking for a compassionate and motivated Supported Housing Officer to join our supported housing service in Folkestone. This rewarding role involves supporting individuals experiencing homelessness to achieve greater independence, improve their wellbeing, and move towards sustainable housing solutions. You will work closely with residents to assess their needs, develop personalised support plans, and help them access the services, opportunities, and resources needed to achieve their goals. You will also play an important role in creating a safe, positive, and supportive living environment, delivering activities and workshops that promote life skills, wellbeing, education, employment, and personal development. Key Responsibilities Manage a caseload of residents and provide tailored support. Complete assessments and develop person-centred support plans. Support residents to access housing, healthcare, education, training, employment, and community services. Deliver practical life-skills sessions and wellbeing activities. Work collaboratively with external agencies and support providers. Assist residents in identifying and achieving move-on accommodation options. Maintain accurate records and case notes. Support the day-to-day operation of the accommodation service, including resident arrivals and departures. Promote safeguarding, health and safety, and service standards at all times. About You We are looking for someone who has: Essential Experience completing assessments and developing support plans. Experience working in a support, housing, social care, or related environment. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Good IT skills, including Microsoft Office. The ability to manage a varied workload and prioritise effectively. A person-centred, empathetic, and professional approach. The ability to work independently and as part of a team. Desirable Experience working within homelessness, supported housing, or housing support services. Knowledge of housing and homelessness legislation. Experience working with people with complex support needs. Experience using case management or client database systems. What We Offer A rewarding opportunity to make a genuine difference in people's lives. Ongoing training and professional development. Supportive team environment. Opportunity to develop your career within the housing and support sector. Additional Information Enhanced DBS check required. The role involves working a rota pattern, including evenings, weekends, and Bank Holidays. Salary: 26,000 per annum. If you are passionate about helping people overcome barriers and achieve positive outcomes, we would love to hear from you. Apply today with your CV and a covering statement outlining your suitability for the role.

Supported Housing Manager Location: Folkestone, Kent Salary: £35,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week on a rota basis, including evenings, weekends, and Bank Holidays About the Role An exciting opportunity has arisen for an experienced and compassionate Supported Housing Manager to lead the day-to-day operations of a 16-bed emergency and supported housing service in Folkestone. This is a rewarding role for a motivated individual who is passionate about supporting vulnerable people and helping to tackle homelessness. You will be responsible for ensuring the service is safe, compliant, well-maintained, and provides a supportive environment where residents can achieve positive outcomes. Working closely with homelessness support colleagues and external partners, you will oversee housing management, property maintenance, compliance, staff supervision, and resident welfare. Key Responsibilities Manage the daily operation of a supported housing service, ensuring compliance with all relevant regulations and safety requirements. Coordinate repairs, maintenance programmes, and contractor relationships. Develop, implement, and maintain housing policies, procedures, and operational systems. Oversee resident admissions, departures, licence agreements, renewals, and void management. Work collaboratively with support teams to assess referrals and manage resident placements. Address breaches of occupancy agreements and manage eviction processes where necessary. Collect rent, deposits, and process housing-related financial transactions. Handle resident correspondence and postal management. Respond to complaints, enforce house rules, and maintain positive community relations. Conduct property inspections and oversee cleaning, laundry, and housekeeping standards. Manage building maintenance and capital improvement budgets. Maintain accurate records, prepare reports, and ensure housing management systems are up to date. Support the recruitment, supervision, and rota management of concierge and cleaning staff. Attend meetings, training sessions, and partnership forums as required. About You To be successful in this role, you will have: Essential Experience and Knowledge Previous experience in a Housing Officer, Supported Housing Manager, or similar housing management role. Knowledge of supported housing legislation, regulations, and best practice. Experience in property and facilities management. Proven project management experience, including setting targets and monitoring outcomes. Experience developing and maintaining effective administration, monitoring, and reporting systems. Strong IT skills, including Microsoft Office applications and housing or CRM databases. Experience supervising or managing staff. Skills and Personal Qualities Excellent organisational and multitasking abilities. Strong written and verbal communication skills. Ability to build positive relationships with residents, colleagues, contractors, and external agencies. Self-motivated with the ability to work independently and use initiative. Flexible, proactive, and collaborative approach to work. Empathy and understanding of the challenges faced by vulnerable, disadvantaged, and socially excluded individuals. Commitment to delivering high-quality housing services and positive resident outcomes. Desirable Understanding of homelessness services and the challenges associated with long-term homelessness. Basic maintenance or handyperson skills. Experience using housing management or case management systems. Additional Information The successful candidate will be required to undertake an enhanced DBS check with satisfactory results. This role offers the opportunity to make a genuine difference to the lives of people experiencing homelessness while helping to shape and develop a high-quality supported housing service.