Business Central Support Analyst

Rutland | Hybrid (4 Days Onsite) | Permanent

Our client is seeking an experienced Business Central Support Analyst to join their growing IT team. This is an exciting opportunity to support and enhance Microsoft Dynamics Business Central, Shopify, and the wider IT infrastructure within a well-established business.

This hands-on role is ideal for someone who enjoys solving technical challenges, supporting end users, and working closely with stakeholders to ensure business-critical systems operate effectively.

As the Business Central Support Analyst, you will provide first and second-line support for Microsoft Dynamics Business Central, support Shopify operations and integrations, and deliver Level 1 & 2 IT support across the business.

• Provide first and second-line support for Microsoft Dynamics Business Central users.
• Troubleshoot issues relating to finance, inventory, purchasing and business operations.
• Support users with Business Central training and documentation.
• Assist with Shopify support across eCommerce and B2B platforms.
• Help maintain integrations including inventory synchronisation, payment gateways and third-party applications.
• Provide Level 1 & 2 IT support across Windows, Microsoft 365, hardware and user accounts.
• Support retail operations, including POS systems and store connectivity where required.
• Liaise with third-party vendors to resolve more complex technical issues.

You'll have:

• Proven experience supporting Microsoft Dynamics Business Central.
• Experience working with Shopify, particularly operational support and integrations.
• Strong Level 1 & 2 IT support experience.
• Experience using IT service management or ticketing systems.
• Excellent troubleshooting and communication skills.
• The ability to work independently whilst collaborating with wider business teams.

• Experience supporting retail or multi-site environments.
• Microsoft Dynamics certifications.
• Shopify Partner or integration experience.
• ITIL Foundation certification.
• Active Directory and remote support experience.

• Permanent opportunity.
• Hybrid working with 4 days per week onsite in Rutland.
• Competitive salary and benefits package.
• The opportunity to work with modern business systems in a collaborative environment.

If you're looking for your next challenge supporting Microsoft Dynamics Business Central and business-critical applications, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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