Customer Operations Manager

Location; Burton-upon-trent

We are working with Frog Environmental, a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The business operates within a fast-paced, customer-focused environment, with a strong emphasis on reliability, consistency and protecting customer trust.

The Customer Operations Manager will own the day-to-day customer experience and operational flow of the business, working core hours of 8am-4pm, Monday to Friday, with one day a week remote working. This is a management-level, delivery-focused role, ensuring that enquiries, orders, logistics, stock and operational hand-offs happen clearly, consistently and predictably.

This is a great opportunity for an experienced Operations, Customer Operations or Service Delivery Manager looking to join a growing business where they can make a genuine impact, with real scope to improve processes and take ownership of an important customer-facing function.

Responsibilities of a Customer Operations Manager:

• Managing inbound operational communication (calls, emails and general enquiries), logging, classifying and progressing these using defined triage processes.
• Owning day-to-day standard product supply contracts.
• Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration.
• Maintaining visibility of live enquiries, orders, deliveries and hand-offs.
• Managing stock visibility, supply-chain coordination and logistics across the UK and internationally.
• Line-managing a small number of operationally critical staff, and owning office and depot operational systems, including health and safety and people infrastructure.
• Tracking and completing post-sales follow-up, while driving incremental improvements to operational processes, hand-offs and response standards.

Skills & Qualifications of a Customer Operations Manager:

• Proven experience in an operations, customer operations, service delivery or logistics management role.
• Experience line-managing a small team, with a hands-on, delivery-focused approach.
• Strong organisational skills, comfortable managing multiple live enquiries, orders and hand-offs at once.
• Confident coordinating across technical, warehouse/depot, compliance and administration teams.
• Experience within construction, environmental services, infrastructure or technical products is helpful but not essential.

Benefits of a Customer Operations Manager:

• Base salary of £40,000 - £50,000, depending on experience.
• 8am-4pm, Monday to Friday (some flexibility available), with 1 day a week remote working.
• 25 days holiday plus bank holidays.
• Standard NEST pension.
• Free onsite parking.
• Opportunity to join a growing, specialist environmental business.
• Genuine scope to shape and improve operational processes.

If you feel this Customer Operations Manager role is right for you, please contact Rebecca Williams orEmma Devereux at Maintech Recruitment on (phone number removed) for more information, or click apply.

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