Payments and Investigations Supervisor

About the Role

An overseas banking institution is seeking a Payments & Investigations Manager, this role is critical in ensuring the efficient processing of payments while leading investigations into payment discrepancies, fraud risks, and operational issues across cross-border transactions.

You will play a key role in maintaining the integrity of our payment systems, ensuring compliance with international regulations, and delivering excellent service to both internal and external stakeholders.

Key Responsibilities

• Oversee daily payment operations, including domestic and international transfers
• Lead and manage investigations into payment discrepancies, delays, and exceptions
• Monitor and mitigate risks related to fraud, AML, and financial crime
• Ensure compliance with international banking regulations and internal policies
• Liaise with correspondent banks and global partners to resolve payment issues
• Manage and develop a team, driving performance and continuous improvement
• Analyse trends and implement process enhancements to improve efficiency and accuracy
• Prepare reports for senior management on payment activity, risks, and investigation outcomes

Requirements

• Proven experience in payments operations and investigations within a banking environment
• Strong knowledge of SWIFT, international payments, and reconciliation processes
• Understanding of AML, KYC, and financial crime regulations
• Excellent analytical and problem-solving skills
• Strong leadership and team management experience
• Ability to work under pressure and manage multiple priorities
• High attention to detail and strong organisational skills
• Excellent communication skills, with the ability to liaise across international teams

What We Offer

• Competitive salary and expatriate benefits (if applicable)
• Opportunity to work in a dynamic, international banking environment
• Career progression and professional development opportunities
• Collaborative and diverse workplace culture