67 jobs found

Customer Resolution Officer Salary £33,216.00 Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration: Fixed Term (until January 2027) What Youll Do: Support and manage customer complaints, ensuring they are logged, investigated click apply for full job details

Role : Facilities Management (FM) Helpdesk Officer Payrate : £18.22 PAYE £23.71 Umbrella 35 hours per week Location : Working onsite, London Borough of Harrow Forward Drive, Harrow, Middlesex, HA3 8NTThe London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations. About the Role: As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently. Key Responsibilities: Manage helpdesk enquiries via phone, email, and internal systems Log and prioritise maintenance requests to ensure timely resolution Liaise with contractors and FM teams to coordinate works and follow ups Monitor service performance and escalate issues where required Maintain accurate records and update the CAFM system Provide excellent customer service to staff, visitors, and stakeholders About You: We're looking for someone who can demonstrate:Strong communication and customer service skillsExperience in helpdesk or facilities coordinationAbility to multitask and manage competing prioritiesGood IT skills and confidence using FM or ticketing systemsA proactive, solution focused approach About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees.Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: 18 P/H 3 months worth of work (covering long term sickness) 37 hours a week The successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement You will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS

£36,962 - £39,519 (pay award pending)Fleet, HampshireFull-time (part-time / 0.8 FTE option available) PermanentHybrid working Hart District Council is entering an exciting period of change and increasing development pressures. Located in North East Hampshire, Hart is a prosperous and rapidly growing district with high demand for new development. Positioned just beyond the London Green Belt and along the M3 corridor, the area benefits from a vibrant economy, excellent transport links, and a strong sense of community.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the district by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is key to maintaining confidence in the planning system and supporting sustainable growth across the district.Hart is consistently ranked as one of the best places to live in the UK, offering beautiful countryside, excellent schools, and first-rate leisure opportunities.Why consider Hart District Council? Local Government Pension Scheme Flexible working hours with up to 2 flexi days per month Hybrid working policy - currently around 60 percent homeworking Generous annual leave allowance Support for CPD and professional subscriptions Free staff parking Confidential employee advice and support programme Promotion of a healthy work life balance A genuinely supportive and collaborative team environment About the role Working alongside the Planning Enforcement Team Leader, you will investigate and resolve breaches of planning control across the district. You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance.This is a varied and often complex role involving both proactive investigations and reactive casework, including site inspections and engagement with a wide range of stakeholders. You will be expected to negotiate effectively to resolve issues, while also progressing formal enforcement action where necessary. Key aspects of the role include: Investigating alleged breaches of planning control and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Maintaining accurate records and ensuring cases are progressed and closed effectively What you will bring We are seeking a motivated and customer-focused individual with a proactive approach to enforcement.You will have: Ideally relevant degree or substantial experience in planning enforcement or a related field Ideally Understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills Ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to high-quality customer service and achieving positive outcomes Experience in a local authority or compliance role, and knowledge of planning law and procedures, would be advantageous.You will also be able to demonstrate a commitment to Hart's values - being helpful, approachable, responsive, and taking ownership to ensure the best outcomes for residents and stakeholders. How to apply For more information, please apply via this advert, or contact Ben Styles at Hays Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company Hays are delighted to be supporting a busy local authority to appoint an Enforcement Officer within their Development Management team. This position will be an ongoing temporary contract for a minimum 6 months, with the possibility to extend. You will be working on a hybrid basis from the council's local office 2-3 days per week, whilst also visiting sites throughout the local authority area, so it is important for applicants to live within a commutable distance from Glasgow.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the region by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is central to maintaining public confidence in the planning system and supporting sustainable growth across the area. Your new role Working closely with the Development Management team and Enforcement colleagues, you will investigate, address and resolve breaches of planning control across the local authority area.You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance. This is a varied and often complex role, combining proactive investigations with reactive casework, and involving engagement with a wide range of stakeholders.You will be expected to negotiate effectively to resolve issues wherever possible, while also progressing formal enforcement action when required.Key aspects of the role include: Investigating alleged breaches of unauthorised activities and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Monitoring developments in receipt of planning permission to ensure compliance with approved plans and conditions, including the pursuance of subsequent enforcement action when required Maintaining accurate records and ensuring cases are progressed and closed effectively Assisting in the provision of an effective planning enforcement service which ensures that customer care, quality standards, productivity and performance levels are set and maintained. Compliance with all data protection law in the processing of personal, and special categories of personal data, in line with the council's full privacy statement and service privacy notices. What you'll need to succeed A relevant degree in Town Planning or similar, or substantial experience in planning enforcement or a related field A solid understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills The ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to delivering high-quality customer service and achieving positive outcomes Previous experience within a local authority or compliance-based role, along with knowledge of planning law and procedures, would be advantageous. Full UK driving licence and proximity to Glasgow Eligibility to work in the UK (Visa sponsorship will not be available) What you'll get in return Competitive hourly rate (£27.50 - £30 PAYE, depending on experience) Hybrid working Initial 6-month contract with strong likelihood of extension Opportunity to contribute to and learn from a high-performing, supportive planning team in central Scotland What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

INTELLIGENCE ANALYST The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. Specific Role Purpose: The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. They deliver insights and offer value to the organisation in understanding the threat, risks and vulnerabilities that are identified through intelligence and investigations. Key Responsibilities: Force Intelligence Analysts require a wide skill set and maturity to ensure resilience and high pressure demands of the Force policing requirements for West Midlands are met across both Covert and Overt operational activities. Aspiring Force Intelligence analysts will ideally have experience of major investigations, strategic and partnership working. In addition they must have demonstrable analytical skills at a very high standard. Regardless of area of expertise, all analytical products are National Intelligence Model (NIM) compliant. Strategy Conduct analysis at a strategic, tactical and/or operational level, identifying and using appropriate analytical tools and techniques to interpret gaps, patterns and trends, assess threat, risk and harm and make recommendations in support of decision making, prioritisation and resource allocation. To assist in the development of intelligence collection plans to ensure the effective communication of these to: operational officers; Senior Leaders; Force Executive Team; other Police Forces and external partners. Identification and assessment of the Tactical and Strategic Priorities for Force through use of MoRILE. To develop and maintain knowledge of current intelligence together with crime trends and patterns relevant to the force. To utilise their subject matter knowledge to advise upon and recommend likely targets or pathways of resolution from their analysis to senior officers. Professional Leadership To contribute to a system of governance, to deliver a clear and integrated approach to tackling crime and vulnerability threats across the organisation. Provide advice and interpret policies, legislation and practice to ensure internal customers are fully aware of all relevant facts to support informed decision making. Provide complex evidential analysis and professional witness testimony to the highest of standard to secure the successful prosecution of offenders involved in serious and organised crime. Maintain awareness of innovation within intelligence & analysis to ensure implementation of the latest techniques, tactics, products, best practice and information relevant to the role. Direct and guide research completed by others. Engagement Prepare briefing notes and deliver clear presentations where appropriate ensuring that the medium used is suitable for the audience. Through engagement with key stakeholders, establish and interpret requirements to ensure the needs of stakeholders are met. To maintain relationships and to liaise with staff across the force and other agencies to obtain and/or disseminate information, and actively participate in meetings. To interpret and work with investigators to retrieve and shape complex information/data from crime scenes for inclusions in analysis and reports. When required to do so, offer specialist guidance, influencing decision making of Force Executive Team, Police Senior Investigating Officers, Intelligence Managers and Intelligence Officers regarding crime, community tensions and operations. Compliance To undertake all analytical functions in preparation of National Intelligence Model products, in accordance with the Analysis Authorised Professional Practice guidance set by the College of Policing. To prepare evidence, attend court and give evidence in support of crime investigations. Perform regular dip samples for data quality, including evaluation information and its risk where appropriate (such as the use of the National Intelligence Record 3x5x2 ). Work to a high level of integrity, routinely handling Secret information, and as such following GPMS and other guidance with regard to handling and storing this data. Adhere to all legislation, working principles, policies & guidance relevant to the role. To ensure that a duty of care is shown and take appropriate action to comply with Health and Safety requirements at all times. Change Management & Delivery Be able to switch between tactical, operational and strategic roles to fulfil the analytical needs of the organisation. Monitor & Evaluate Provide detailed analysis to assist the organisational understanding of multiple facets of crime and vulnerability threats. Provide effective horizon and environmental scanning products. Achieved through proactive scanning research, and subsequent analysis of research. To communicate findings, inference and hypothesis. Provide comprehensive analytical products that interpret intelligence and provide clear understanding and guidance to drive the proactive acquisition of further intelligence and evidence. General College of Policing Intelligence Professionalisation Programme (IPP) Qualification (to complete within 12 months of appointment), and continued IPP compliance. The post holder will be expected to undertake training as and when required. The post holder will be expected to comply with health and safety requirements. Undertake any other duties commensurate with the role. SPECIFIC COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE Knowledge & Experience This section should detail the requirement of previous experiences and knowledge gained from academic qualifications if appropriate. e.g. significant experience of administrative duties, degree level educated. Essential: Degree level in relevant subject or equivalent qualification or experience within a similar environment Experience of collating, evaluating, structuring and processing data to identify patterns, series, similarities and discrepancies within a variety of information types. Ability to use software packages in the charting and analytical preparation of data Evidence of working with, Interpreting & simplifying complex data sets. Highly competent in the use of Microsoft packages, advanced skills in Microsoft Excel. Evidence a good understanding of the requirements of the National Intelligence Model (NIM) Understanding of, and ability to apply, relevant legislation (i.e ECHR, RIPA, Data Protection). Experience of working within a team and on own initiative, effectively planning and organising activities and resources to meet objectives. Desirable: Experience as an Intelligence Analyst within a law enforcement agency (LEA). Knowledge of current crime threat trends and organisational, policy issues relevant to policing. Experience of using databases to both input and extract data. Experience of the use of statistical and risk models Experience of relevant analytical tools, such as iBASE, i2 workstation, GIS applications and other customised databases; Understand the practical distinctions between analysis, policy and decision-making Skills This section should detail the competency requirement which could be developed through non formal training. e.g. effective time management, influencing and negotiating, effective communication including written and verbal. Refer to skills database for core operational skills Essential: Experience of research and analytical processes / techniques. Ability to work in a high pressure environment yet still providing accuracy at all times and a high level of detail. Articulate and able to discuss Influence and negotiate Ability to work as part of a team Evidence of preparing and delivering presentations. Ability to build positive relationships with colleagues, internal and external partners Self-motivated with the ability to work with minimum supervision and use own initiative. Desirable: Ability to recognise conscious / unconscious biases associated with intelligence analysis. Hours of Work and Flexibility: You will work on a shift pattern which could encompass early mornings, late evening shifts and weekends. The core hours of this role will be on an agreed shift pattern. Working outside of these hours may be required. There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities. There may be a requirement at times to travel to other locations within the Force area. Due to the nature of this role it is essential that you re flexible in terms of your working location and are prepared to work temporarily at other locations. Must have capability to travel to different locations across the Region and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times.

Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 26.92 Per Hour (Umbrella) 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI) within the public sector System Experience: Demonstrable experience processing a range of transactions using IRETNT (Highly Desired) /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Ony applicants with the relevant experience will be considered Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements Excellent customer service and interpersonal skills. Strong verbal communication skills and professional phone etiquette. Comfortable using handheld devices, mobile applications, and digital systems. Ability to work independently and manage workload effectively. Strong attention to detail and problem-solving abilities. Must have a full UK driver's licence, access to reliable transportation, and be willing to travel between sites. Previous experience in a field-based, customer-facing, or operational role is advantageous but not essential. Warrant Officer experience would be beneficial, although not essential. Role Details 37.5 hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at 0.19p per mile Salary: 14.80 per hour, paid weekly If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Performance Business Intelligence Officer Reports to: Senior Data Analyst Purpose of the job To analyse customer needs to create, maintain and disseminate reports to managers and users in line with statutory and service specific requirements ensuring that reports are accurate and fit for purpose and meet users requirements. To implement and maintain data pipelines allowing data to be pulled from systems using a combination of SQL and APIs to a centralised warehouse using Extract Transformation and Load (ETL) processes enabling data analysis across the team. To create, maintain and produce reports that meet the needs of regulatory inspection and for monitoring performance, enabling effective service management, service improvement and the completion of surveys and statutory returns. Further development using Power BI to incorporate data across the entire corporate landscape and create insightful dashboards for partnership work. Principal Accountabilities Implementation Establish and analyse reporting requirements. Design enhancements to existing reports to meet changes in regulatory requirements. Streamlining and automating performance reporting wherever possible. Designing and implementing Power BI models from various data sources to create a centralised dashboard. Designing and implementing ETL pipelines to support with self-service reporting (Power BI) and enabling larger data sets to be analysed by the performance team. Produce usable technical documentation and user guides for applications Development of report design, layout and data definition for reports and logic for performance measures/statutory returns. Perform testing and problem resolution of new and enhanced reports. Manage implementation/deployment in accordance with change management and other approval procedures. Support service areas in using data to drive improvement, contributing proposals for remedial action where required. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. Creating and writing reports to provide essential data and information required to support the preparation for external assessment and inspection. Provide technical guidance and advice on the suitability/feasibility of requests. To provide data and information required for needs assessments to build the Council s understanding of local needs including the issues affecting minority groups and provide insight for the Council, supported by evidence. To ensure data, research, management information and performance reports are accurate and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy and Performance Team across Directorates. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of technology to ensure efficient and effective delivery of services to residents. To automate performance reporting to meet business needs and provide it via self-serve for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. To review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services. Staff Management and Development To demonstrate achievement, drive and ownership to enhance and develop as an individual. Develop the skills of colleagues to support the production of reports. To lead and support the work of Data Analysts, providing professional and technical guidance on major issues and directly supervising the work of immediate subordinates. To line manage staff/agency workers or consultant resources engaged to assist in performance or data work from time to time Personal Effectiveness To work collaboratively with colleagues to ensure a One Council approach to work. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder s personal attention. To be fully conversant with relevant statutory provisions and the Council s constitution, processes and procedures and develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health & safety, data protection, freedom of information, financial regulations, standing orders and other statutory and local policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Business Intelligence Engineer Degree or equivalent experience Evidence of continuing professional development (b) Relevant technical experience, knowledge & skills/abilities Experience of gap analysis and data quality issues Experience and knowledge of developing and maintaining a reports catalogue and data relationships Experience of data presentation types (Table, Crosstab, Chart) Experience of different query structures (Simple, Combined, Merged) Understanding of Data Warehouse principles SQL Knowledge - TSQL, Stored Procedures, Common Table Expression (CTE) Python Report writing SSRS Power Platform such as PowerApps, Power Automate, Power BI and SharePoint. Knowledge of Liquid Logic either Adults or Childrens system Understanding of versioning and software lifecycles Knowledge and understanding of the legislation that relates to the handling of date and reporting and recording data (c) Other Additional Requirements Ability to create, test and validate reports and data. Able to be a credible adviser to senior managers & Members and demonstrate an insight/appreciation of their perspective. Able to develop detailed project plans and monitor their implementation. Able to demonstrate a commitment to equal opportunities and customer care Able to work successfully as part of a team, demonstrating a commitment to the team s aims and objectives High level of IT skills including knowledge of metadata elements (refresh date, owner etc), experience of multiple source queries (understanding of metrics and aggregates, understanding of contexts and context-specific metrics, understanding of underlying schemas/universes) Ability to develop & test to a provided specification and interpret business requirements into a technical specification Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards.

Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella Contract: 4 months (initially) Department: Environment Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled services Monitoring missed collections and service issues, ensuring timely resolution Managing Waste Transfer Notes in line with legislative requirements Maintaining sales trackers and supporting service reporting Assisting customers with account queries, payments, and direct debit setup Supporting basic debt recovery processes and maintaining accurate records Ensuring compliance with GDPR and internal data management policies About You Previous experience in an administrative or business support role Strong customer service and communication skills Good working knowledge of Microsoft Office and databases High attention to detail and ability to manage multiple tasks Experience handling customer queries, complaints, or service issues Understanding of GDPR and data handling best practices Proactive, organised, and able to work collaboratively About the Organisation You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.