We are easy to do business with! That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s. As a Customer Service working on the SGN framework, here are some of the activities that you'll get involved in Respond to customer enquiries and requests via various communication channels, such as phone and email Identify and effectively address customer issues in a timely and efficient manner Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction. Keep the internal system up to date with communications to customers. Keep customers up to date on the progression of their works Collect, collate and analyse data on customer enquiries and complaints. We would love to hear from you if you can demonstrate Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively. An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging situations. Strong problem-solving skills enable the identification and resolution of customer problems efficiently, while adaptability and flexibility are key in managing a wide range of customer enquiries. Excellent organisational skills are important, along with being comfortable with technology, specifically Microsoft Office including Excell
Jul 07, 2026
Full time
We are easy to do business with! That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s. As a Customer Service working on the SGN framework, here are some of the activities that you'll get involved in Respond to customer enquiries and requests via various communication channels, such as phone and email Identify and effectively address customer issues in a timely and efficient manner Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction. Keep the internal system up to date with communications to customers. Keep customers up to date on the progression of their works Collect, collate and analyse data on customer enquiries and complaints. We would love to hear from you if you can demonstrate Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively. An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging situations. Strong problem-solving skills enable the identification and resolution of customer problems efficiently, while adaptability and flexibility are key in managing a wide range of customer enquiries. Excellent organisational skills are important, along with being comfortable with technology, specifically Microsoft Office including Excell
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 07, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Location: Cardiff Salary: 25- 30 p/h Contract: Minimum 8 weeks Hours: Full time (hybrid working) Are you passionate about creating safer communities and supporting people to live peacefully in their homes? We're looking for an experienced ASB Officer to join our team in a busy, varied and rewarding frontline role. As the first point of contact for anti-social behaviour (ASB) issues, you'll deliver services directly to our tenants, using restorative approaches to empower individuals, resolve conflict and build stronger communities. You'll provide expert advice on preventing and tackling anti-social behaviour while working collaboratively with residents and partner agencies to address the root causes of community safety issues. As a ASB Officer, you will: Manage anti-social behaviour cases from initial report through to resolution, ensuring timely, professional and victim-centred outcomes. Use restorative approaches to resolve conflict, repair harm and promote sustainable tenancies by identifying support needs and referring residents to appropriate partner agencies. Support victims and witnesses through safety planning, target hardening measures and referrals to specialist support services where required. Investigate complex ASB cases, gathering and recording evidence, taking witness statements and preparing detailed case files. Lead on legal action where appropriate, including injunctions, prohibited conduct standard contracts, possession proceedings and court hearings, working closely with solicitors on complex cases. Make informed decisions on the most appropriate legal remedies in line with legislation and organisational procedures. Share knowledge across the organisation by providing advice and training to Housing Officers and colleagues, helping to ensure a consistent approach to managing anti-social behaviour. We're looking for an ASB Officer who has: Proven experience of managing anti-social behaviour cases from investigation through to resolution. A strong understanding of housing legislation, anti-social behaviour legislation and available legal remedies. Experience preparing cases for court and presenting evidence where required. Excellent communication, negotiation and conflict resolution skills. Strong planning and organisational skills, with the ability to prioritise a varied workload and meet deadlines. The ability to work independently while contributing positively as part of a wider team. Confidence in building effective relationships with tenants, colleagues and external partners. Good IT skills and the ability to produce accurate records and reports. A genuine commitment to safeguarding, restorative practice and delivering outstanding customer service. If you're interested in this role please email (url removed)
Jul 07, 2026
Contractor
Location: Cardiff Salary: 25- 30 p/h Contract: Minimum 8 weeks Hours: Full time (hybrid working) Are you passionate about creating safer communities and supporting people to live peacefully in their homes? We're looking for an experienced ASB Officer to join our team in a busy, varied and rewarding frontline role. As the first point of contact for anti-social behaviour (ASB) issues, you'll deliver services directly to our tenants, using restorative approaches to empower individuals, resolve conflict and build stronger communities. You'll provide expert advice on preventing and tackling anti-social behaviour while working collaboratively with residents and partner agencies to address the root causes of community safety issues. As a ASB Officer, you will: Manage anti-social behaviour cases from initial report through to resolution, ensuring timely, professional and victim-centred outcomes. Use restorative approaches to resolve conflict, repair harm and promote sustainable tenancies by identifying support needs and referring residents to appropriate partner agencies. Support victims and witnesses through safety planning, target hardening measures and referrals to specialist support services where required. Investigate complex ASB cases, gathering and recording evidence, taking witness statements and preparing detailed case files. Lead on legal action where appropriate, including injunctions, prohibited conduct standard contracts, possession proceedings and court hearings, working closely with solicitors on complex cases. Make informed decisions on the most appropriate legal remedies in line with legislation and organisational procedures. Share knowledge across the organisation by providing advice and training to Housing Officers and colleagues, helping to ensure a consistent approach to managing anti-social behaviour. We're looking for an ASB Officer who has: Proven experience of managing anti-social behaviour cases from investigation through to resolution. A strong understanding of housing legislation, anti-social behaviour legislation and available legal remedies. Experience preparing cases for court and presenting evidence where required. Excellent communication, negotiation and conflict resolution skills. Strong planning and organisational skills, with the ability to prioritise a varied workload and meet deadlines. The ability to work independently while contributing positively as part of a wider team. Confidence in building effective relationships with tenants, colleagues and external partners. Good IT skills and the ability to produce accurate records and reports. A genuine commitment to safeguarding, restorative practice and delivering outstanding customer service. If you're interested in this role please email (url removed)
Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements Excellent customer service and interpersonal skills. Strong verbal communication skills and professional phone etiquette. Comfortable using handheld devices, mobile applications, and digital systems. Ability to work independently and manage workload effectively. Strong attention to detail and problem-solving abilities. Must have a full UK driver's licence, access to reliable transportation, and be willing to travel between sites. Previous experience in a field-based, customer-facing, or operational role is advantageous but not essential. Warrant Officer experience would be beneficial, although not essential. Role Details 37.5 hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at 0.19p per mile Salary: 14.80 per hour, paid weekly If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Jul 06, 2026
Contractor
Location: North London Our client is seeking a motivated and professional Field Agent to join their growing team on a Temporary to Permanent basis. This is an exciting opportunity for an individual who enjoys working independently, engaging with customers, and contributing to high-quality field operations. The successful candidate will play a key role in representing our client in the field by conducting site visits, gathering information, supporting customer interactions, and ensuring accurate reporting. The role requires strong communication skills, attention to detail, and the ability to adapt to different working environments. Key Responsibilities Conduct field visits to gather data, complete inspections, and support operational activities. Engage professionally with customers, clients, and stakeholders while delivering excellent customer service. Accurately record findings, updates, and reports using handheld technology and internal systems. Communicate field observations and updates effectively with internal teams. Support issue resolution by identifying concerns and escalating matters where required. Maintain accurate records and complete all administrative tasks in a timely manner. Represent our client professionally at all times while working across various locations. Ensure compliance with all health, safety, and environmental procedures. Candidate Requirements Excellent customer service and interpersonal skills. Strong verbal communication skills and professional phone etiquette. Comfortable using handheld devices, mobile applications, and digital systems. Ability to work independently and manage workload effectively. Strong attention to detail and problem-solving abilities. Must have a full UK driver's licence, access to reliable transportation, and be willing to travel between sites. Previous experience in a field-based, customer-facing, or operational role is advantageous but not essential. Warrant Officer experience would be beneficial, although not essential. Role Details 37.5 hours per week - flexibility required between the hours of 8am - 8pm Candidates must have own vehicle with business insurance MOT and valid insurance required Comfortable with lone working and distance driving Mileage paid at 0.19p per mile Salary: 14.80 per hour, paid weekly If you are reliable, proactive, and looking for a rewarding opportunity with a respected organisation, we would love to hear from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Kensington, London. The successful post holder will deliver a professional and high-quality Income Management service, ensuring the accurate processing, allocation, reconciliation, and reporting of income received by this organisation. They will maintain effective financial controls, support banking and payment processes, investigate and resolve income-related queries, and work collaboratively with internal teams, customers, and external partners to improve income management processes, maximise automated cash allocation, and ensure compliance with financial regulations and organisational procedures. This role is a temporary contract with an initial contract length of 2 months with the possibility to extend. This role is hybrid working 3 days in the office, 2 days working from home. Duties and Responsibilities but not limited to: Process income transactions, allocations, reallocations, and reversals accurately and within agreed timescales, ensuring a full audit trail is maintained. Analyse and investigate unallocated income, payment discrepancies, and reconciliation issues, taking appropriate action to ensure prompt resolution. Manage banking-related processes including Direct Debits, BACS transactions, chargebacks, returned payments, and other income management activities. Administer user access, security profiles, and system permissions within the Income Management system, ensuring compliance with organisational controls and licence requirements. Provide advice, guidance, and support to colleagues on income management processes, financial procedures, and best practice. Respond to and resolve enquiries from internal stakeholders, residents, businesses, service providers, and other external organisations in a professional and timely manner. Monitor and maintain income interfaces, file transfers, and system integrations, investigating and resolving any processing failures. Support the implementation and maintenance of financial controls, governance arrangements, and compliance with relevant policies, procedures, and legislation. Assist with audits, reconciliations, reporting requirements, and the production of management information relating to income transactions. Work collaboratively with finance teams and operational services to improve processes, reduce manual intervention, and increase the accuracy of automated income allocation. Maintain accurate records, documentation, and audit evidence to support income management activities and decision-making. Undertake any other duties commensurate with the level of responsibility of the role. Personal Requirements: AAT qualification or equivalent relevant finance and income management experience. Experience working within an income management, accounts receivable, finance operations, or similar financial environment. Strong understanding of income processing, cash allocation, reconciliation, and financial control procedures. Experience using financial accounting systems and integrated finance software. Advanced IT skills, including Microsoft Office applications, particularly Excel, with the ability to analyse and interpret financial data. Excellent numerical skills and a high level of accuracy and attention to detail. Experience managing large volumes of financial transactions and maintaining comprehensive audit trails. Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and work independently. Excellent communication and interpersonal skills with the ability to build effective working relationships with a range of stakeholders. Ability to investigate complex issues, identify solutions, and proactively resolve problems. Understanding of accounting principles, financial regulations, and governance requirements. Commitment to delivering excellent customer service and continuous process improvement. Ability to work effectively both independently and as part of a team. Working Hours: 36hrs / Monday - Friday Pay: £27.36 per hr Please note this role is within the scope of IR35.
Jul 06, 2026
Seasonal
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Kensington, London. The successful post holder will deliver a professional and high-quality Income Management service, ensuring the accurate processing, allocation, reconciliation, and reporting of income received by this organisation. They will maintain effective financial controls, support banking and payment processes, investigate and resolve income-related queries, and work collaboratively with internal teams, customers, and external partners to improve income management processes, maximise automated cash allocation, and ensure compliance with financial regulations and organisational procedures. This role is a temporary contract with an initial contract length of 2 months with the possibility to extend. This role is hybrid working 3 days in the office, 2 days working from home. Duties and Responsibilities but not limited to: Process income transactions, allocations, reallocations, and reversals accurately and within agreed timescales, ensuring a full audit trail is maintained. Analyse and investigate unallocated income, payment discrepancies, and reconciliation issues, taking appropriate action to ensure prompt resolution. Manage banking-related processes including Direct Debits, BACS transactions, chargebacks, returned payments, and other income management activities. Administer user access, security profiles, and system permissions within the Income Management system, ensuring compliance with organisational controls and licence requirements. Provide advice, guidance, and support to colleagues on income management processes, financial procedures, and best practice. Respond to and resolve enquiries from internal stakeholders, residents, businesses, service providers, and other external organisations in a professional and timely manner. Monitor and maintain income interfaces, file transfers, and system integrations, investigating and resolving any processing failures. Support the implementation and maintenance of financial controls, governance arrangements, and compliance with relevant policies, procedures, and legislation. Assist with audits, reconciliations, reporting requirements, and the production of management information relating to income transactions. Work collaboratively with finance teams and operational services to improve processes, reduce manual intervention, and increase the accuracy of automated income allocation. Maintain accurate records, documentation, and audit evidence to support income management activities and decision-making. Undertake any other duties commensurate with the level of responsibility of the role. Personal Requirements: AAT qualification or equivalent relevant finance and income management experience. Experience working within an income management, accounts receivable, finance operations, or similar financial environment. Strong understanding of income processing, cash allocation, reconciliation, and financial control procedures. Experience using financial accounting systems and integrated finance software. Advanced IT skills, including Microsoft Office applications, particularly Excel, with the ability to analyse and interpret financial data. Excellent numerical skills and a high level of accuracy and attention to detail. Experience managing large volumes of financial transactions and maintaining comprehensive audit trails. Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and work independently. Excellent communication and interpersonal skills with the ability to build effective working relationships with a range of stakeholders. Ability to investigate complex issues, identify solutions, and proactively resolve problems. Understanding of accounting principles, financial regulations, and governance requirements. Commitment to delivering excellent customer service and continuous process improvement. Ability to work effectively both independently and as part of a team. Working Hours: 36hrs / Monday - Friday Pay: £27.36 per hr Please note this role is within the scope of IR35.
Adecco are please to be recruiting for a Administration Assistant to work within the Cumbria Constabulary Are you an enthusiastic and organised individual with a passion for administration? Our client in the public sector is looking for a dedicated Admin Support professional to join their Central Ticket Office team! This temporary role offers an exciting opportunity to contribute to the effective operation of a vital public service, with an hourly rate of 13.10. Contract Type: Temporary Working Pattern: Full Time Monday to Friday 9am to 5pm 37 hours per week Why Join Us? At our client's organisation, you will play a pivotal role in providing essential administrative support to all staff. Your efforts will help ensure the smooth operation of the Central Ticket Office, making a real difference in the community. Key Responsibilities: Open and record all incoming post on the National Fixed Penalty System. Process post through scanning and the Electronic Document Management System for prompt decisions. Produce daily prints and check all documents for future court action. Manage enquiries received in the Central Ticket Office email, ensuring timely responses. Operate the electronic mailing system, preparing documents for posting. Handle payments for transfers to the Fixed Penalty Office. Generate correspondence using Microsoft Word and the National Fixed Penalty System. Assist with processing driver admissions and checking for any discrepancies. Address enquiries from the public, remaining calm and professional, even in challenging situations. Liaise with Police Officers and Fixed Penalty Offices to resolve queries. Maintain accurate records in compliance with Data Protection regulations. What We're Looking For: The ideal candidate will possess: English GCSE (A-C) or equivalent. RSA II or equivalent experience. Clerical experience, demonstrating strong administrative skills. Proficiency in Microsoft Word, Microsoft Outlook, and IT literacy. Exceptional time management skills and the ability to prioritise tasks under pressure. Experience in customer service, particularly with public interactions. Conflict resolution skills to handle enquiries tactfully and assertively. Join Us! If you're ready to step into a role that offers variety and the chance to support the public sector, we want to hear from you! Your contributions will not only help in processing around 42,000 fixed penalties annually, which generates significant revenue, but also ensure that the community receives timely and accurate information. Apply today and become a part of a dynamic team where your skills will shine, and your efforts will be valued! Our client is an equal opportunities employer and welcomes applications from all sectors of the community. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 06, 2026
Seasonal
Adecco are please to be recruiting for a Administration Assistant to work within the Cumbria Constabulary Are you an enthusiastic and organised individual with a passion for administration? Our client in the public sector is looking for a dedicated Admin Support professional to join their Central Ticket Office team! This temporary role offers an exciting opportunity to contribute to the effective operation of a vital public service, with an hourly rate of 13.10. Contract Type: Temporary Working Pattern: Full Time Monday to Friday 9am to 5pm 37 hours per week Why Join Us? At our client's organisation, you will play a pivotal role in providing essential administrative support to all staff. Your efforts will help ensure the smooth operation of the Central Ticket Office, making a real difference in the community. Key Responsibilities: Open and record all incoming post on the National Fixed Penalty System. Process post through scanning and the Electronic Document Management System for prompt decisions. Produce daily prints and check all documents for future court action. Manage enquiries received in the Central Ticket Office email, ensuring timely responses. Operate the electronic mailing system, preparing documents for posting. Handle payments for transfers to the Fixed Penalty Office. Generate correspondence using Microsoft Word and the National Fixed Penalty System. Assist with processing driver admissions and checking for any discrepancies. Address enquiries from the public, remaining calm and professional, even in challenging situations. Liaise with Police Officers and Fixed Penalty Offices to resolve queries. Maintain accurate records in compliance with Data Protection regulations. What We're Looking For: The ideal candidate will possess: English GCSE (A-C) or equivalent. RSA II or equivalent experience. Clerical experience, demonstrating strong administrative skills. Proficiency in Microsoft Word, Microsoft Outlook, and IT literacy. Exceptional time management skills and the ability to prioritise tasks under pressure. Experience in customer service, particularly with public interactions. Conflict resolution skills to handle enquiries tactfully and assertively. Join Us! If you're ready to step into a role that offers variety and the chance to support the public sector, we want to hear from you! Your contributions will not only help in processing around 42,000 fixed penalties annually, which generates significant revenue, but also ensure that the community receives timely and accurate information. Apply today and become a part of a dynamic team where your skills will shine, and your efforts will be valued! Our client is an equal opportunities employer and welcomes applications from all sectors of the community. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Resolution Officer Salary £33,216.00 Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration: Fixed Term (until January 2027) What Youll Do: Support and manage customer complaints, ensuring they are logged, investigated click apply for full job details
Jul 06, 2026
Contractor
Customer Resolution Officer Salary £33,216.00 Waterfront Point, Widnes Full-Time, Fixed Term Contract Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation. Hours : 37 hours per week (Monday - Friday) Duration: Fixed Term (until January 2027) What Youll Do: Support and manage customer complaints, ensuring they are logged, investigated click apply for full job details
SVGC is looking for a skilled Quality Assurance Manager with experience in a software environment to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point of contact for all quality assurance and quality-related issues across multiple concurrent projects. You will be responsible for ensuring the quality standards required for certification to ISO 20000, ISO27001 and any other security or software compliance requirements placed on the company, including the government s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying sensitive information in digital files for redaction and archiving to The National Archive to meet the needs of the Public Records Act. Already delivered to FCDO, HM Treasury and Home Office with Department of Business and Trade going through implementation and a number of other departments either having completed or about to initiate a feasibility phase, all major and minor government departments will eventually become DSR-enabled. The DSR is a unique and leading-edge technology and has been heralded across government as the only game in town when it comes to the needs of effective digital data sensitivity identification and redaction. Responsibilities Your main responsibilities will be to Work with the company Head of Quality & Analysis, the Software and the Data Science teams to define and refine the processes for Quality Assurance in accordance with ISO 9001, ISO20000 and ISO 27001. Ensure that the Quality Assurance processes are followed by working with the Head of Quality & Analysis to introduce appropriate gate reviews and internal audits to review and validate evidence presented by the Software and Data Science teams. Act as the primary point of contact for all quality-related issues across multiple concurrent projects. Manage non-conformances from identification through to resolution, ensuring timely and effective closure. Lead and facilitate Root Cause and Corrective Action (RCCA) investigations, ensuring robust analysis and sustainable solutions. Working with the Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line with company and regulatory requirements. Participate in design reviews, providing quality input to ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Essential Criteria Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual nationality, one of which must be British together with 6 years consecutive residency in the UK. A degree in Software Quality, Computer Science, Engineering or related field or equivalent vocational experience. 5+ years of experience as a Quality Manager in a software environment. Sound understanding of the software development process including Agile and Waterfall. Knowledge and experience of tools supporting the software development lifecycle, e.g. Jira and GitLab. Proven ability to manage and prioritise multiple tasks and projects simultaneously while maintaining high attention to detail. Confidence in engaging with stakeholders at all levels, across a variety of technical and non-technical backgrounds. Strong decision-making capability, with a willingness to take ownership and accountability for resolving issues through to completion. Excellent verbal and written communication skills, with the ability to clearly present complex information to technical and non-technical stakeholders.
Jul 06, 2026
Full time
SVGC is looking for a skilled Quality Assurance Manager with experience in a software environment to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point of contact for all quality assurance and quality-related issues across multiple concurrent projects. You will be responsible for ensuring the quality standards required for certification to ISO 20000, ISO27001 and any other security or software compliance requirements placed on the company, including the government s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying sensitive information in digital files for redaction and archiving to The National Archive to meet the needs of the Public Records Act. Already delivered to FCDO, HM Treasury and Home Office with Department of Business and Trade going through implementation and a number of other departments either having completed or about to initiate a feasibility phase, all major and minor government departments will eventually become DSR-enabled. The DSR is a unique and leading-edge technology and has been heralded across government as the only game in town when it comes to the needs of effective digital data sensitivity identification and redaction. Responsibilities Your main responsibilities will be to Work with the company Head of Quality & Analysis, the Software and the Data Science teams to define and refine the processes for Quality Assurance in accordance with ISO 9001, ISO20000 and ISO 27001. Ensure that the Quality Assurance processes are followed by working with the Head of Quality & Analysis to introduce appropriate gate reviews and internal audits to review and validate evidence presented by the Software and Data Science teams. Act as the primary point of contact for all quality-related issues across multiple concurrent projects. Manage non-conformances from identification through to resolution, ensuring timely and effective closure. Lead and facilitate Root Cause and Corrective Action (RCCA) investigations, ensuring robust analysis and sustainable solutions. Working with the Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line with company and regulatory requirements. Participate in design reviews, providing quality input to ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Essential Criteria Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual nationality, one of which must be British together with 6 years consecutive residency in the UK. A degree in Software Quality, Computer Science, Engineering or related field or equivalent vocational experience. 5+ years of experience as a Quality Manager in a software environment. Sound understanding of the software development process including Agile and Waterfall. Knowledge and experience of tools supporting the software development lifecycle, e.g. Jira and GitLab. Proven ability to manage and prioritise multiple tasks and projects simultaneously while maintaining high attention to detail. Confidence in engaging with stakeholders at all levels, across a variety of technical and non-technical backgrounds. Strong decision-making capability, with a willingness to take ownership and accountability for resolving issues through to completion. Excellent verbal and written communication skills, with the ability to clearly present complex information to technical and non-technical stakeholders.
Role : Facilities Management (FM) Helpdesk Officer Payrate : £18.22 PAYE £23.71 Umbrella 35 hours per week Location : Working onsite, London Borough of Harrow Forward Drive, Harrow, Middlesex, HA3 8NTThe London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations. About the Role: As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently. Key Responsibilities: Manage helpdesk enquiries via phone, email, and internal systems Log and prioritise maintenance requests to ensure timely resolution Liaise with contractors and FM teams to coordinate works and follow ups Monitor service performance and escalate issues where required Maintain accurate records and update the CAFM system Provide excellent customer service to staff, visitors, and stakeholders About You: We're looking for someone who can demonstrate:Strong communication and customer service skillsExperience in helpdesk or facilities coordinationAbility to multitask and manage competing prioritiesGood IT skills and confidence using FM or ticketing systemsA proactive, solution focused approach About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees.Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit
Jul 06, 2026
Seasonal
Role : Facilities Management (FM) Helpdesk Officer Payrate : £18.22 PAYE £23.71 Umbrella 35 hours per week Location : Working onsite, London Borough of Harrow Forward Drive, Harrow, Middlesex, HA3 8NTThe London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations. About the Role: As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently. Key Responsibilities: Manage helpdesk enquiries via phone, email, and internal systems Log and prioritise maintenance requests to ensure timely resolution Liaise with contractors and FM teams to coordinate works and follow ups Monitor service performance and escalate issues where required Maintain accurate records and update the CAFM system Provide excellent customer service to staff, visitors, and stakeholders About You: We're looking for someone who can demonstrate:Strong communication and customer service skillsExperience in helpdesk or facilities coordinationAbility to multitask and manage competing prioritiesGood IT skills and confidence using FM or ticketing systemsA proactive, solution focused approach About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees.Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 06, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 06, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 06, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 06, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
£36,962 - £39,519 (pay award pending)Fleet, HampshireFull-time (part-time / 0.8 FTE option available) PermanentHybrid working Hart District Council is entering an exciting period of change and increasing development pressures. Located in North East Hampshire, Hart is a prosperous and rapidly growing district with high demand for new development. Positioned just beyond the London Green Belt and along the M3 corridor, the area benefits from a vibrant economy, excellent transport links, and a strong sense of community.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the district by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is key to maintaining confidence in the planning system and supporting sustainable growth across the district.Hart is consistently ranked as one of the best places to live in the UK, offering beautiful countryside, excellent schools, and first-rate leisure opportunities.Why consider Hart District Council? Local Government Pension Scheme Flexible working hours with up to 2 flexi days per month Hybrid working policy - currently around 60 percent homeworking Generous annual leave allowance Support for CPD and professional subscriptions Free staff parking Confidential employee advice and support programme Promotion of a healthy work life balance A genuinely supportive and collaborative team environment About the role Working alongside the Planning Enforcement Team Leader, you will investigate and resolve breaches of planning control across the district. You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance.This is a varied and often complex role involving both proactive investigations and reactive casework, including site inspections and engagement with a wide range of stakeholders. You will be expected to negotiate effectively to resolve issues, while also progressing formal enforcement action where necessary. Key aspects of the role include: Investigating alleged breaches of planning control and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Maintaining accurate records and ensuring cases are progressed and closed effectively What you will bring We are seeking a motivated and customer-focused individual with a proactive approach to enforcement.You will have: Ideally relevant degree or substantial experience in planning enforcement or a related field Ideally Understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills Ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to high-quality customer service and achieving positive outcomes Experience in a local authority or compliance role, and knowledge of planning law and procedures, would be advantageous.You will also be able to demonstrate a commitment to Hart's values - being helpful, approachable, responsive, and taking ownership to ensure the best outcomes for residents and stakeholders. How to apply For more information, please apply via this advert, or contact Ben Styles at Hays Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 05, 2026
Full time
£36,962 - £39,519 (pay award pending)Fleet, HampshireFull-time (part-time / 0.8 FTE option available) PermanentHybrid working Hart District Council is entering an exciting period of change and increasing development pressures. Located in North East Hampshire, Hart is a prosperous and rapidly growing district with high demand for new development. Positioned just beyond the London Green Belt and along the M3 corridor, the area benefits from a vibrant economy, excellent transport links, and a strong sense of community.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the district by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is key to maintaining confidence in the planning system and supporting sustainable growth across the district.Hart is consistently ranked as one of the best places to live in the UK, offering beautiful countryside, excellent schools, and first-rate leisure opportunities.Why consider Hart District Council? Local Government Pension Scheme Flexible working hours with up to 2 flexi days per month Hybrid working policy - currently around 60 percent homeworking Generous annual leave allowance Support for CPD and professional subscriptions Free staff parking Confidential employee advice and support programme Promotion of a healthy work life balance A genuinely supportive and collaborative team environment About the role Working alongside the Planning Enforcement Team Leader, you will investigate and resolve breaches of planning control across the district. You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance.This is a varied and often complex role involving both proactive investigations and reactive casework, including site inspections and engagement with a wide range of stakeholders. You will be expected to negotiate effectively to resolve issues, while also progressing formal enforcement action where necessary. Key aspects of the role include: Investigating alleged breaches of planning control and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Maintaining accurate records and ensuring cases are progressed and closed effectively What you will bring We are seeking a motivated and customer-focused individual with a proactive approach to enforcement.You will have: Ideally relevant degree or substantial experience in planning enforcement or a related field Ideally Understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills Ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to high-quality customer service and achieving positive outcomes Experience in a local authority or compliance role, and knowledge of planning law and procedures, would be advantageous.You will also be able to demonstrate a commitment to Hart's values - being helpful, approachable, responsive, and taking ownership to ensure the best outcomes for residents and stakeholders. How to apply For more information, please apply via this advert, or contact Ben Styles at Hays Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company Hays are delighted to be supporting a busy local authority to appoint an Enforcement Officer within their Development Management team. This position will be an ongoing temporary contract for a minimum 6 months, with the possibility to extend. You will be working on a hybrid basis from the council's local office 2-3 days per week, whilst also visiting sites throughout the local authority area, so it is important for applicants to live within a commutable distance from Glasgow.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the region by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is central to maintaining public confidence in the planning system and supporting sustainable growth across the area. Your new role Working closely with the Development Management team and Enforcement colleagues, you will investigate, address and resolve breaches of planning control across the local authority area.You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance. This is a varied and often complex role, combining proactive investigations with reactive casework, and involving engagement with a wide range of stakeholders.You will be expected to negotiate effectively to resolve issues wherever possible, while also progressing formal enforcement action when required.Key aspects of the role include: Investigating alleged breaches of unauthorised activities and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Monitoring developments in receipt of planning permission to ensure compliance with approved plans and conditions, including the pursuance of subsequent enforcement action when required Maintaining accurate records and ensuring cases are progressed and closed effectively Assisting in the provision of an effective planning enforcement service which ensures that customer care, quality standards, productivity and performance levels are set and maintained. Compliance with all data protection law in the processing of personal, and special categories of personal data, in line with the council's full privacy statement and service privacy notices. What you'll need to succeed A relevant degree in Town Planning or similar, or substantial experience in planning enforcement or a related field A solid understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills The ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to delivering high-quality customer service and achieving positive outcomes Previous experience within a local authority or compliance-based role, along with knowledge of planning law and procedures, would be advantageous. Full UK driving licence and proximity to Glasgow Eligibility to work in the UK (Visa sponsorship will not be available) What you'll get in return Competitive hourly rate (£27.50 - £30 PAYE, depending on experience) Hybrid working Initial 6-month contract with strong likelihood of extension Opportunity to contribute to and learn from a high-performing, supportive planning team in central Scotland What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 05, 2026
Seasonal
Your new company Hays are delighted to be supporting a busy local authority to appoint an Enforcement Officer within their Development Management team. This position will be an ongoing temporary contract for a minimum 6 months, with the possibility to extend. You will be working on a hybrid basis from the council's local office 2-3 days per week, whilst also visiting sites throughout the local authority area, so it is important for applicants to live within a commutable distance from Glasgow.This is a fantastic opportunity to join a forward-thinking and proactive council, where you will play a vital role in protecting the quality of the region by ensuring planning control is maintained and breaches are effectively addressed. Enforcement is central to maintaining public confidence in the planning system and supporting sustainable growth across the area. Your new role Working closely with the Development Management team and Enforcement colleagues, you will investigate, address and resolve breaches of planning control across the local authority area.You will manage your own caseload, undertaking site visits, researching planning history, and taking appropriate action to secure compliance. This is a varied and often complex role, combining proactive investigations with reactive casework, and involving engagement with a wide range of stakeholders.You will be expected to negotiate effectively to resolve issues wherever possible, while also progressing formal enforcement action when required.Key aspects of the role include: Investigating alleged breaches of unauthorised activities and carrying out site inspections Managing enforcement cases and seeking resolution through negotiation or formal action Preparing reports, notices and evidence for enforcement action, appeals and legal proceedings Acting as a key point of contact for enforcement enquiries from the public and stakeholders Working collaboratively with planning, conservation and other specialist officers Monitoring developments in receipt of planning permission to ensure compliance with approved plans and conditions, including the pursuance of subsequent enforcement action when required Maintaining accurate records and ensuring cases are progressed and closed effectively Assisting in the provision of an effective planning enforcement service which ensures that customer care, quality standards, productivity and performance levels are set and maintained. Compliance with all data protection law in the processing of personal, and special categories of personal data, in line with the council's full privacy statement and service privacy notices. What you'll need to succeed A relevant degree in Town Planning or similar, or substantial experience in planning enforcement or a related field A solid understanding of the UK planning system and its purpose Strong communication, negotiation and report-writing skills The ability to manage a varied caseload and prioritise effectively Confidence in dealing with challenging situations and stakeholders A commitment to delivering high-quality customer service and achieving positive outcomes Previous experience within a local authority or compliance-based role, along with knowledge of planning law and procedures, would be advantageous. Full UK driving licence and proximity to Glasgow Eligibility to work in the UK (Visa sponsorship will not be available) What you'll get in return Competitive hourly rate (£27.50 - £30 PAYE, depending on experience) Hybrid working Initial 6-month contract with strong likelihood of extension Opportunity to contribute to and learn from a high-performing, supportive planning team in central Scotland What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 04, 2026
Full time
The role of the Security Senior Team Leader involves overseeing the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client. Your Time at Work Monday - Friday 08:00 - 16:00 40 Hours per week £20.89 per hour Our Perfect Worker Core Responsibilities 1. Act as G4S management team point of contact for the client. 2. To act as the liaison and escalation point of contact between team leaders, individual team members and the Guardforce management. 3. Provide operational guidance and support , including front of house duties as and when required. 4. Schedule employees ,ensuring staffing levels meets compliance 5. Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 6. Maintaining the level of proficiency within the guardforce. 7. Conduct staff welfare assessments. 8. Maintain operational standards and effectiveness. 9. Ensure compliance with the rules and regulations of the site and local operation procedures. 10. Support identified training needs analysis. 11. Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client. 12. Absence Management 13. Record Keeping Key Responsibilities Performance Leadership: Set and monitor teams performance metrics (KPIs) Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures. Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. Problem - Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point. Communication: Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence. Required Qualification & Skills Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role. Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support. Communication: - Strong Customer service focus - Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting. Analytical Skills: - Ability to analyse performance data and improve operational standards and processes. Technical Proficiency: - Computer literacy and numeracy. - Experience in Risk Analysis and creating Risk Assessments. - Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs. - Employee Scheduling - Strong Incident Management Reporting, Report writing and Investigation skills. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Referral Scheme - Free uniform provided Job ref: 1G4S (G144) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 04, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Made Employment Ltd
Flackwell Heath, Buckinghamshire
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 04, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
Jul 04, 2026
Full time
Do you have experience collecting debt out on the field? Or do you have experience working as a police officer and are looking for a change? If so, then we have the job for you! Our client is one of the leading debt resolution companies in the UK and are currently expanding! They re looking for field based debt collection agents to join their growing team! Benefits An industry leading salary of £34,000 per annum Car allowance of £6,000 per annum Monthly bonus scheme Month commission 3% pension after 3 months 33 days annual leave (including bank holidays) Full training provided Great long term development opportunities You will be out and about visiting customers (both residential and commercial) to discuss their outstanding debt situation with their utility company. You will be integral in helping customers satisfy that debt. You will be visiting customers by pre-arranged appointment and/or via a warrant. You must be comfortable speaking with people in their homes and discussing their debt.You will need to have a full UK licence and your own vehicle (they pay a very attractive car allowance package), you must also have no CCJ s or bankruptcies and also be happy to undergo a DBS check. This company offer some of the best training in the industry which doesn t stop, they pride themselves on offering ongoing support and excellent career progression. If you have the skills to execute this role then we want to speak to you!
INTELLIGENCE ANALYST The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. Specific Role Purpose: The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. They deliver insights and offer value to the organisation in understanding the threat, risks and vulnerabilities that are identified through intelligence and investigations. Key Responsibilities: Force Intelligence Analysts require a wide skill set and maturity to ensure resilience and high pressure demands of the Force policing requirements for West Midlands are met across both Covert and Overt operational activities. Aspiring Force Intelligence analysts will ideally have experience of major investigations, strategic and partnership working. In addition they must have demonstrable analytical skills at a very high standard. Regardless of area of expertise, all analytical products are National Intelligence Model (NIM) compliant. Strategy Conduct analysis at a strategic, tactical and/or operational level, identifying and using appropriate analytical tools and techniques to interpret gaps, patterns and trends, assess threat, risk and harm and make recommendations in support of decision making, prioritisation and resource allocation. To assist in the development of intelligence collection plans to ensure the effective communication of these to: operational officers; Senior Leaders; Force Executive Team; other Police Forces and external partners. Identification and assessment of the Tactical and Strategic Priorities for Force through use of MoRILE. To develop and maintain knowledge of current intelligence together with crime trends and patterns relevant to the force. To utilise their subject matter knowledge to advise upon and recommend likely targets or pathways of resolution from their analysis to senior officers. Professional Leadership To contribute to a system of governance, to deliver a clear and integrated approach to tackling crime and vulnerability threats across the organisation. Provide advice and interpret policies, legislation and practice to ensure internal customers are fully aware of all relevant facts to support informed decision making. Provide complex evidential analysis and professional witness testimony to the highest of standard to secure the successful prosecution of offenders involved in serious and organised crime. Maintain awareness of innovation within intelligence & analysis to ensure implementation of the latest techniques, tactics, products, best practice and information relevant to the role. Direct and guide research completed by others. Engagement Prepare briefing notes and deliver clear presentations where appropriate ensuring that the medium used is suitable for the audience. Through engagement with key stakeholders, establish and interpret requirements to ensure the needs of stakeholders are met. To maintain relationships and to liaise with staff across the force and other agencies to obtain and/or disseminate information, and actively participate in meetings. To interpret and work with investigators to retrieve and shape complex information/data from crime scenes for inclusions in analysis and reports. When required to do so, offer specialist guidance, influencing decision making of Force Executive Team, Police Senior Investigating Officers, Intelligence Managers and Intelligence Officers regarding crime, community tensions and operations. Compliance To undertake all analytical functions in preparation of National Intelligence Model products, in accordance with the Analysis Authorised Professional Practice guidance set by the College of Policing. To prepare evidence, attend court and give evidence in support of crime investigations. Perform regular dip samples for data quality, including evaluation information and its risk where appropriate (such as the use of the National Intelligence Record 3x5x2 ). Work to a high level of integrity, routinely handling Secret information, and as such following GPMS and other guidance with regard to handling and storing this data. Adhere to all legislation, working principles, policies & guidance relevant to the role. To ensure that a duty of care is shown and take appropriate action to comply with Health and Safety requirements at all times. Change Management & Delivery Be able to switch between tactical, operational and strategic roles to fulfil the analytical needs of the organisation. Monitor & Evaluate Provide detailed analysis to assist the organisational understanding of multiple facets of crime and vulnerability threats. Provide effective horizon and environmental scanning products. Achieved through proactive scanning research, and subsequent analysis of research. To communicate findings, inference and hypothesis. Provide comprehensive analytical products that interpret intelligence and provide clear understanding and guidance to drive the proactive acquisition of further intelligence and evidence. General College of Policing Intelligence Professionalisation Programme (IPP) Qualification (to complete within 12 months of appointment), and continued IPP compliance. The post holder will be expected to undertake training as and when required. The post holder will be expected to comply with health and safety requirements. Undertake any other duties commensurate with the role. SPECIFIC COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE Knowledge & Experience This section should detail the requirement of previous experiences and knowledge gained from academic qualifications if appropriate. e.g. significant experience of administrative duties, degree level educated. Essential: Degree level in relevant subject or equivalent qualification or experience within a similar environment Experience of collating, evaluating, structuring and processing data to identify patterns, series, similarities and discrepancies within a variety of information types. Ability to use software packages in the charting and analytical preparation of data Evidence of working with, Interpreting & simplifying complex data sets. Highly competent in the use of Microsoft packages, advanced skills in Microsoft Excel. Evidence a good understanding of the requirements of the National Intelligence Model (NIM) Understanding of, and ability to apply, relevant legislation (i.e ECHR, RIPA, Data Protection). Experience of working within a team and on own initiative, effectively planning and organising activities and resources to meet objectives. Desirable: Experience as an Intelligence Analyst within a law enforcement agency (LEA). Knowledge of current crime threat trends and organisational, policy issues relevant to policing. Experience of using databases to both input and extract data. Experience of the use of statistical and risk models Experience of relevant analytical tools, such as iBASE, i2 workstation, GIS applications and other customised databases; Understand the practical distinctions between analysis, policy and decision-making Skills This section should detail the competency requirement which could be developed through non formal training. e.g. effective time management, influencing and negotiating, effective communication including written and verbal. Refer to skills database for core operational skills Essential: Experience of research and analytical processes / techniques. Ability to work in a high pressure environment yet still providing accuracy at all times and a high level of detail. Articulate and able to discuss Influence and negotiate Ability to work as part of a team Evidence of preparing and delivering presentations. Ability to build positive relationships with colleagues, internal and external partners Self-motivated with the ability to work with minimum supervision and use own initiative. Desirable: Ability to recognise conscious / unconscious biases associated with intelligence analysis. Hours of Work and Flexibility: You will work on a shift pattern which could encompass early mornings, late evening shifts and weekends. The core hours of this role will be on an agreed shift pattern. Working outside of these hours may be required. There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities. There may be a requirement at times to travel to other locations within the Force area. Due to the nature of this role it is essential that you re flexible in terms of your working location and are prepared to work temporarily at other locations. Must have capability to travel to different locations across the Region and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times.
Jul 04, 2026
Contractor
INTELLIGENCE ANALYST The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. Specific Role Purpose: The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. They deliver insights and offer value to the organisation in understanding the threat, risks and vulnerabilities that are identified through intelligence and investigations. Key Responsibilities: Force Intelligence Analysts require a wide skill set and maturity to ensure resilience and high pressure demands of the Force policing requirements for West Midlands are met across both Covert and Overt operational activities. Aspiring Force Intelligence analysts will ideally have experience of major investigations, strategic and partnership working. In addition they must have demonstrable analytical skills at a very high standard. Regardless of area of expertise, all analytical products are National Intelligence Model (NIM) compliant. Strategy Conduct analysis at a strategic, tactical and/or operational level, identifying and using appropriate analytical tools and techniques to interpret gaps, patterns and trends, assess threat, risk and harm and make recommendations in support of decision making, prioritisation and resource allocation. To assist in the development of intelligence collection plans to ensure the effective communication of these to: operational officers; Senior Leaders; Force Executive Team; other Police Forces and external partners. Identification and assessment of the Tactical and Strategic Priorities for Force through use of MoRILE. To develop and maintain knowledge of current intelligence together with crime trends and patterns relevant to the force. To utilise their subject matter knowledge to advise upon and recommend likely targets or pathways of resolution from their analysis to senior officers. Professional Leadership To contribute to a system of governance, to deliver a clear and integrated approach to tackling crime and vulnerability threats across the organisation. Provide advice and interpret policies, legislation and practice to ensure internal customers are fully aware of all relevant facts to support informed decision making. Provide complex evidential analysis and professional witness testimony to the highest of standard to secure the successful prosecution of offenders involved in serious and organised crime. Maintain awareness of innovation within intelligence & analysis to ensure implementation of the latest techniques, tactics, products, best practice and information relevant to the role. Direct and guide research completed by others. Engagement Prepare briefing notes and deliver clear presentations where appropriate ensuring that the medium used is suitable for the audience. Through engagement with key stakeholders, establish and interpret requirements to ensure the needs of stakeholders are met. To maintain relationships and to liaise with staff across the force and other agencies to obtain and/or disseminate information, and actively participate in meetings. To interpret and work with investigators to retrieve and shape complex information/data from crime scenes for inclusions in analysis and reports. When required to do so, offer specialist guidance, influencing decision making of Force Executive Team, Police Senior Investigating Officers, Intelligence Managers and Intelligence Officers regarding crime, community tensions and operations. Compliance To undertake all analytical functions in preparation of National Intelligence Model products, in accordance with the Analysis Authorised Professional Practice guidance set by the College of Policing. To prepare evidence, attend court and give evidence in support of crime investigations. Perform regular dip samples for data quality, including evaluation information and its risk where appropriate (such as the use of the National Intelligence Record 3x5x2 ). Work to a high level of integrity, routinely handling Secret information, and as such following GPMS and other guidance with regard to handling and storing this data. Adhere to all legislation, working principles, policies & guidance relevant to the role. To ensure that a duty of care is shown and take appropriate action to comply with Health and Safety requirements at all times. Change Management & Delivery Be able to switch between tactical, operational and strategic roles to fulfil the analytical needs of the organisation. Monitor & Evaluate Provide detailed analysis to assist the organisational understanding of multiple facets of crime and vulnerability threats. Provide effective horizon and environmental scanning products. Achieved through proactive scanning research, and subsequent analysis of research. To communicate findings, inference and hypothesis. Provide comprehensive analytical products that interpret intelligence and provide clear understanding and guidance to drive the proactive acquisition of further intelligence and evidence. General College of Policing Intelligence Professionalisation Programme (IPP) Qualification (to complete within 12 months of appointment), and continued IPP compliance. The post holder will be expected to undertake training as and when required. The post holder will be expected to comply with health and safety requirements. Undertake any other duties commensurate with the role. SPECIFIC COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE Knowledge & Experience This section should detail the requirement of previous experiences and knowledge gained from academic qualifications if appropriate. e.g. significant experience of administrative duties, degree level educated. Essential: Degree level in relevant subject or equivalent qualification or experience within a similar environment Experience of collating, evaluating, structuring and processing data to identify patterns, series, similarities and discrepancies within a variety of information types. Ability to use software packages in the charting and analytical preparation of data Evidence of working with, Interpreting & simplifying complex data sets. Highly competent in the use of Microsoft packages, advanced skills in Microsoft Excel. Evidence a good understanding of the requirements of the National Intelligence Model (NIM) Understanding of, and ability to apply, relevant legislation (i.e ECHR, RIPA, Data Protection). Experience of working within a team and on own initiative, effectively planning and organising activities and resources to meet objectives. Desirable: Experience as an Intelligence Analyst within a law enforcement agency (LEA). Knowledge of current crime threat trends and organisational, policy issues relevant to policing. Experience of using databases to both input and extract data. Experience of the use of statistical and risk models Experience of relevant analytical tools, such as iBASE, i2 workstation, GIS applications and other customised databases; Understand the practical distinctions between analysis, policy and decision-making Skills This section should detail the competency requirement which could be developed through non formal training. e.g. effective time management, influencing and negotiating, effective communication including written and verbal. Refer to skills database for core operational skills Essential: Experience of research and analytical processes / techniques. Ability to work in a high pressure environment yet still providing accuracy at all times and a high level of detail. Articulate and able to discuss Influence and negotiate Ability to work as part of a team Evidence of preparing and delivering presentations. Ability to build positive relationships with colleagues, internal and external partners Self-motivated with the ability to work with minimum supervision and use own initiative. Desirable: Ability to recognise conscious / unconscious biases associated with intelligence analysis. Hours of Work and Flexibility: You will work on a shift pattern which could encompass early mornings, late evening shifts and weekends. The core hours of this role will be on an agreed shift pattern. Working outside of these hours may be required. There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities. There may be a requirement at times to travel to other locations within the Force area. Due to the nature of this role it is essential that you re flexible in terms of your working location and are prepared to work temporarily at other locations. Must have capability to travel to different locations across the Region and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times.
