Microsoft Dynamics Service Management Systems Administrator

Microsoft Dynamics Service Management Systems Administrator

40k DOE

Location: London (Office Based) with occasional travel across the South of England. Contract: 6-Month Fixed Term Contract (Full-Time)

An established and highly respected building services and maintenance organisation is seeking an experienced Microsoft Dynamics Service Management Systems Administrator to join its Operations Support team on an initial 6-month fixed-term contract.

This is an excellent opportunity for a motivated systems professional with experience of Microsoft Dynamics 365 and service management platforms to play a key role in optimising maintenance operations and supporting the successful delivery of planned preventative maintenance (PPM) and reactive works.

The Role of the Microsoft Dynamics Service Management Systems Administrator

The successful candidate will be responsible for testing, configuring and optimising the Microsoft Dynamics 365 Service Management system, ensuring it supports efficient scheduling, compliance and operational performance. Working closely with operational teams, field engineers and stakeholders, they will ensure maintenance data is accurate, workflows are effective and system functionality meets business requirements.

Alongside systems administration responsibilities, the role will also provide helpdesk and administrative support where required.

Key Responsibilities of the Microsoft Dynamics Service Management Systems Administrator

• Configure, test and optimise Microsoft Dynamics 365 Service Management modules.
• Ensure client agreement booking setups, recurring work orders and reactive work dispatch processes function effectively.
• Work with engineers to support the successful deployment and use of mobile applications.
• Map building assets and equipment to SFG20 maintenance schedules, ensuring compliance with industry standards.
• Utilise Resource Scheduling Optimisation (RSO) tools to allocate planned and reactive work efficiently.
• Collaborate with operational teams to ensure maintenance data reflects site requirements.
• Assist with the development of reports covering SLA performance, response times and compliance.
• Schedule reactive maintenance and helpdesk call-outs.
• Maintain CAFM asset registers, records and spreadsheets.
• Provide general administrative support as required.

About You

The ideal candidate will have previous experience working with Microsoft Dynamics 365 or a similar service management platform and be comfortable working within a fast-paced maintenance or facilities environment.

They will possess excellent organisational and communication skills, with the ability to translate operational requirements into effective technical system configurations.

Essential Skills & Experience

Proven experience with Microsoft Dynamics 365 or a similar Service Management system.

Strong understanding of SFG20 standards and building maintenance compliance.

Excellent communication and stakeholder management skills.

Strong IT skills, including Microsoft Excel, Word and Outlook.

Highly organised, methodical and able to manage multiple priorities.

Confident supporting both systems administration and operational helpdesk activities.

Desirable Experience

• Experience within construction, facilities management or property maintenance.
• Previous helpdesk or service desk administration experience.
• Familiarity with Total Mobile applications and field engineer interfaces.
• Experience working within CAFM systems.
• Willingness to travel occasionally across the South of England.

Benefits

• 25 days annual leave plus Bank Holidays
• Life Assurance
• Pension Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Occupational Health Support
• Professional Development Opportunities
• Payment of Professional Subscriptions
• Employee Referral Scheme
• Discretionary Bonus Scheme (subject to qualifying service)

This is an excellent opportunity to join a well-established organisation undertaking an exciting systems optimisation project, where your expertise will have a direct impact on operational efficiency and service delivery.