Technical Support Specialist

Reports To: Technical Support Manager

Overall purpose of the job: Provide technical mechanical engineering support for Terberg DTS engineers and service support employees. Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard. Provide effective customer service and build relationships with both internal and external customers. Carry out productive work as required focusing on specialist engine / electrical / diagnostic work throughout all areas. Carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.

Responsibilities:

To ensure quality assurance and health and safety policies are implemented and adhered to at all times.

To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.

Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.

To work as an effective member of the Service Department.

To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc.

To perform all relative administrative procedures to acceptable standards.

To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.

To ensure maintenance and repairs are carried out in accordance with manufacturer s instructions and our Safe System of Work procedures.

To understand the Company s Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all employees are responsible for safety in their own working area.

To be prepared to work additional hours when required which may include out of hours call out.

To work with all departments, particularly with projects that are being explored or implemented.

Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Qualifications / Experience Required:

City and Guilds Level 3 Vehicle Mechanical and Electronic Systems Maintenance and Repair Qualification or equivalent qualification.

To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment. To include working experience of a range of heavy goods / specialist vehicle.

UK valid driving licence.

Desirable Knowledge:

Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver s hours etc.

Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers recommendations/instructions and our Safe System of Work procedures.

Knowledge of Terberg Tugs.

Knowledge of latest diagnostic systems.

Why You ll Love Working Here:

• 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
• Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.