Compliance Consultant

The programme is being led by the Quality, Risk & Internal Compliance (QRIC) team, driving the delivery of practical, business-wide capability in continuity, incident and crisis management.
The aim is to ensure we have clear, workable processes for incidents and crisis management. Functional Recovery Plans (FRPs) in place across functions. Confidence across the business in what to do when something goes wrong
This is about moving from framework to real capability making sure plans are understood, usable, and will work in practice.

What we need

• Hands-on delivery will work directly with teams to build FRPs with them, not just advise or run training
• Strong practical experience in business continuity, incident and crisis management, including real-world application in operational environments. Ideally in similar industry or organisations where there are e.g. head office, service workshops/branches/parts etc
• Proven ability to finalise and simplify templates and processes so they work in practice
• Able to design and deliver a pragmatic rollout, including workshops, training and scenario sessions
• Confident facilitator who can translate complexity into clear, usable guidance for both frontline teams and leaders. Confident running: workshops, training sessions and scenario exercises.
• Credible and collaborative, able to challenge constructively and bring people with them

Risk, Compliance & Resilience Lens (Essential)

• Brings strong compliance and risk experience, not just operational delivery
• Able to apply a risk and control mindset to FRPs and incident/crisis processes (i.e. what needs to be in place, what could fail, and what good looks like)
• Ensures outputs are:
  • Aligned to expectations (internal governance, policy, and external best practice)
  • Defensible and auditable, not just practical
    
• Comfortable bridging the gap between:
  • Compliance requirements
  • Operational reality
• Able to challenge where gaps or weaknesses exist, and help shape proportionate, workable controls and processes

Critical Requirement
This must be someone who has:

Real experience of applying FRPs AND been involved in managing or supporting incidents and crisis situations. They must be comfortable working directly with teams and delivering alongside them, using real examples and helping teams build capability through hands-on delivery, not just advice.

What they need to be able to do

Take draft material and turn it into:

• Something practical and usable
• Something teams can actually apply

Get into the detail with teams and support them to:

• Build FRPs
• Make decisions on recovery
• Understand their role in an incident
• Design and deliver structured rollout and engagement
• Explain things in a simple, clear way (no jargon)
• Bring teams on the journey build confidence through doing, not just telling