3rd Line IT Support Engineer

Role: 3 Line IT Engineer

Location: Oxford

Salary: £35,000 - £45,000

?Profile

My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3 Line Engineer to their team.

The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output.

In this position you will be supporting clients remotely whilst also visiting them onsite.

Key Responsibilities

• Troubleshoot/support/maintain platforms included in our core technology stack
• Woking at a technical 3 line level
• Act as a primary escalation point for 1st and 2nd line engineers
• Take ownership of priority and complex tickets through to resolution
• Deliver technical elements of IT changes, led by senior staff (implementations, migrations, upgrades)
• Work with internal and client stakeholders to ensure successful change delivery, with minimal disruption

Essential/Desirable Skills

• Enterprise firewall management
• Networking (switching, access points)
• Server Management (Windows, Linux)
• Email solutions
• Document management solutions
• Cloud-based email filtering
• MDM (Windows, Mac, mobile)
• Identity Management Platforms
• Security tools (SIEM, Managed Detection and Response)
• Managed Backup and Disaster Recovery
• AI platforms

If you have worked in a MSP previously that would be a massive plus for this position.

If this position is of interest, then please apply ASAP.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.