Head of FP&A Location: Leeds / Hybrid Salary: £85,000 + Excellent Benefits Elevation Recruitment Group are delighted to be supporting a large, complex organisation in the appointment of a Head of FP&A. This is a high-profile leadership opportunity for a commercially minded finance professional looking to influence strategic decision-making within a business undergoing significant investment, change and long-term growth. Reporting directly to the Finance Director and forming part of the Finance Leadership Team, you will lead the Financial Planning & Analysis function, providing the insight, challenge and strategic guidance required to support business performance and future investment decisions. This is far more than a traditional planning and reporting role. You will be a trusted business partner to senior leadership, driving long-term planning, evaluating investment opportunities, supporting funding decisions and leading a sizeable team responsible for delivering high-quality financial insight across the organisation. Key Responsibilities Lead the FP&A function, providing strategic financial planning and performance management across the organisation Own the long-range financial plan, annual budgeting process and regular forecasting cycles Develop robust financial models, scenario planning and sensitivity analysis to support strategic decision-making Partner with Executive and senior leadership teams to evaluate investment opportunities, business initiatives and growth plans Provide commercial insight and challenge to improve organisational performance and resource allocation Support funding, liquidity and capital investment decisions through detailed financial analysis Lead the production of board-level reporting, presentations and strategic recommendations Drive continuous improvement across financial planning processes, systems and reporting capabilities Develop and mentor a high-performing finance team, creating a culture of accountability, collaboration and continuous improvement Work closely with stakeholders across Finance, Operations and Corporate Services to ensure financial plans align with organisational objectives About You We are keen to speak with commercially focused finance leaders who combine strong technical FP&A expertise with exceptional stakeholder management and leadership skills. You will be a qualified accountant (ACA, ACCA or CIMA) with experience operating within a complex organisation and a proven ability to influence senior decision-makers. You may currently be working as a Head of FP&A, Senior Finance Business Partner, Head of Commercial Finance, Financial Planning Manager or a similar leadership role. We would particularly welcome applications from individuals with experience in complex, multi-site or asset-intensive environments, including sectors such as infrastructure, utilities, property, professional services, consumer-facing businesses, housing or other large-scale organisations. The Successful Candidate Will Demonstrate: Significant experience leading FP&A, business planning or commercial finance functions Strong financial modelling, forecasting and scenario planning capability Experience partnering with Executive teams and senior stakeholders Excellent commercial acumen with the ability to translate financial information into meaningful business insight Strong leadership skills with experience managing and developing teams The ability to influence, challenge and support decision-making at senior level A proactive, strategic and solutions-focused approach What's on Offer? Salary circa £85,000 Excellent pension contribution Bonus opportunity Generous annual leave allowance Flexible hybrid working Outstanding wellbeing and benefits package Genuine strategic influence and leadership exposure Opportunity to shape the future direction of a large and ambitious organisation This is an exceptional opportunity for an ambitious finance leader looking to combine strategic influence, commercial impact and team leadership within a highly visible role.
Jul 08, 2026
Full time
Head of FP&A Location: Leeds / Hybrid Salary: £85,000 + Excellent Benefits Elevation Recruitment Group are delighted to be supporting a large, complex organisation in the appointment of a Head of FP&A. This is a high-profile leadership opportunity for a commercially minded finance professional looking to influence strategic decision-making within a business undergoing significant investment, change and long-term growth. Reporting directly to the Finance Director and forming part of the Finance Leadership Team, you will lead the Financial Planning & Analysis function, providing the insight, challenge and strategic guidance required to support business performance and future investment decisions. This is far more than a traditional planning and reporting role. You will be a trusted business partner to senior leadership, driving long-term planning, evaluating investment opportunities, supporting funding decisions and leading a sizeable team responsible for delivering high-quality financial insight across the organisation. Key Responsibilities Lead the FP&A function, providing strategic financial planning and performance management across the organisation Own the long-range financial plan, annual budgeting process and regular forecasting cycles Develop robust financial models, scenario planning and sensitivity analysis to support strategic decision-making Partner with Executive and senior leadership teams to evaluate investment opportunities, business initiatives and growth plans Provide commercial insight and challenge to improve organisational performance and resource allocation Support funding, liquidity and capital investment decisions through detailed financial analysis Lead the production of board-level reporting, presentations and strategic recommendations Drive continuous improvement across financial planning processes, systems and reporting capabilities Develop and mentor a high-performing finance team, creating a culture of accountability, collaboration and continuous improvement Work closely with stakeholders across Finance, Operations and Corporate Services to ensure financial plans align with organisational objectives About You We are keen to speak with commercially focused finance leaders who combine strong technical FP&A expertise with exceptional stakeholder management and leadership skills. You will be a qualified accountant (ACA, ACCA or CIMA) with experience operating within a complex organisation and a proven ability to influence senior decision-makers. You may currently be working as a Head of FP&A, Senior Finance Business Partner, Head of Commercial Finance, Financial Planning Manager or a similar leadership role. We would particularly welcome applications from individuals with experience in complex, multi-site or asset-intensive environments, including sectors such as infrastructure, utilities, property, professional services, consumer-facing businesses, housing or other large-scale organisations. The Successful Candidate Will Demonstrate: Significant experience leading FP&A, business planning or commercial finance functions Strong financial modelling, forecasting and scenario planning capability Experience partnering with Executive teams and senior stakeholders Excellent commercial acumen with the ability to translate financial information into meaningful business insight Strong leadership skills with experience managing and developing teams The ability to influence, challenge and support decision-making at senior level A proactive, strategic and solutions-focused approach What's on Offer? Salary circa £85,000 Excellent pension contribution Bonus opportunity Generous annual leave allowance Flexible hybrid working Outstanding wellbeing and benefits package Genuine strategic influence and leadership exposure Opportunity to shape the future direction of a large and ambitious organisation This is an exceptional opportunity for an ambitious finance leader looking to combine strategic influence, commercial impact and team leadership within a highly visible role.
Senior Commercial Manager - Healthcare (PFI / Hard FM) Homebased with UK travel We are working with a leading infrastructure / services organisation delivering complex Healthcare PFI portfolios across the UK. With a strong pipeline of technical services growth and upcoming CoBP / Handback activity, they are now looking to appoint a Senior Commercial Manager to act as a key No.2 to the Commercial Director. This is a high-impact, strategic role suited to someone who combines technical FM understanding with strong commercial acumen and thrives in complex, multi-stakeholder PFI environments. The Role You will take a lead position across a diverse portfolio of Hard and Soft FM PFI contracts, including: Multiple healthcare PFI schemes (Hard FM-led, alongside Soft FM demobilisation activity) Involvement in CoBP (Code of Best Practice) and Handback strategy Oversight of both standalone and bundled service models Supporting growth across technical / engineering services within healthcare This role goes beyond traditional QS/commercial management - you'll be expected to think like a consultant, challenge positions, and unlock value across contracts. Key Responsibilities Provide commercial leadership across PFI contracts, including interpretation of complex payment mechanisms Lead and support Handback & CoBP processes, including survey alignment and risk mitigation Advise operational teams on contractual obligations, compliance, and commercial strategy Identify and drive margin improvement and commercial opportunities Support and lead on disputes, variations, benchmarking, and lifecycle positions Engage with SPVs, lenders, and stakeholders across the PFI structure Act as a true business partner to operations, regularly visiting sites What We're Looking For Strong background in PFI / PPP environments (Healthcare highly desirable) Proven experience in Hard FM / Technical Services (engineering-led contracts) Ability to understand payment mechanisms and build robust commercial positions Experience across CoBP, Handback, or lifecycle / asset condition (Condition B etc.) Commercially astute with a consultative, solutions-led mindset Exposure to SPVs / ProjectCo structures (e.g. Semperian, Innisfree, Equitix, InfraRed) advantageous Why Join? Opportunity to step into a true No.2 role with a pathway to Commercial Director level Be part of a business actively growing its Technical Services capability in Healthcare Work across a diverse and complex PFI portfolio with real influence Join at a critical time with Handback activity and long-term strategic projects If you're a commercially sharp PFI professional, ideally with a technical grounding and want to step into a broader, more strategic role - this is a standout opportunity. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Jul 08, 2026
Full time
Senior Commercial Manager - Healthcare (PFI / Hard FM) Homebased with UK travel We are working with a leading infrastructure / services organisation delivering complex Healthcare PFI portfolios across the UK. With a strong pipeline of technical services growth and upcoming CoBP / Handback activity, they are now looking to appoint a Senior Commercial Manager to act as a key No.2 to the Commercial Director. This is a high-impact, strategic role suited to someone who combines technical FM understanding with strong commercial acumen and thrives in complex, multi-stakeholder PFI environments. The Role You will take a lead position across a diverse portfolio of Hard and Soft FM PFI contracts, including: Multiple healthcare PFI schemes (Hard FM-led, alongside Soft FM demobilisation activity) Involvement in CoBP (Code of Best Practice) and Handback strategy Oversight of both standalone and bundled service models Supporting growth across technical / engineering services within healthcare This role goes beyond traditional QS/commercial management - you'll be expected to think like a consultant, challenge positions, and unlock value across contracts. Key Responsibilities Provide commercial leadership across PFI contracts, including interpretation of complex payment mechanisms Lead and support Handback & CoBP processes, including survey alignment and risk mitigation Advise operational teams on contractual obligations, compliance, and commercial strategy Identify and drive margin improvement and commercial opportunities Support and lead on disputes, variations, benchmarking, and lifecycle positions Engage with SPVs, lenders, and stakeholders across the PFI structure Act as a true business partner to operations, regularly visiting sites What We're Looking For Strong background in PFI / PPP environments (Healthcare highly desirable) Proven experience in Hard FM / Technical Services (engineering-led contracts) Ability to understand payment mechanisms and build robust commercial positions Experience across CoBP, Handback, or lifecycle / asset condition (Condition B etc.) Commercially astute with a consultative, solutions-led mindset Exposure to SPVs / ProjectCo structures (e.g. Semperian, Innisfree, Equitix, InfraRed) advantageous Why Join? Opportunity to step into a true No.2 role with a pathway to Commercial Director level Be part of a business actively growing its Technical Services capability in Healthcare Work across a diverse and complex PFI portfolio with real influence Join at a critical time with Handback activity and long-term strategic projects If you're a commercially sharp PFI professional, ideally with a technical grounding and want to step into a broader, more strategic role - this is a standout opportunity. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
We are seeking an experienced Electrical Site Supervisor to lead and supervise electrical works on construction, new installation, and refurbishment projects within the water and wastewater sector. This role involves managing site teams, ensuring compliance with WIMES, BS 7671 Wiring Regulations, client specifications, and health and safety legislation, while delivering projects on time, within budget, and to the highest quality standards. The Electrical Site Supervisor will act as the key link between site teams, engineers, project managers, and clients to ensure projects are delivered safely, on time, and to the highest standards. The role is predominantly site based, so the Electrical Site Supervisor will need to be able to travel to sites across the region and manage teams in varied and challenging site environments. Enisca Browne Enisca Browne is part of Browne Group, a leading contractor in the UK water and civil engineering sectors. Together we deliver essential infrastructure that supports clean water, safe drainage and reliable services for communities. Enisca Browne focuses on the systems that keep water and wastewater treatment sites running at their best. We work on power, process equipment, control systems and the civil structures that support them. As the Group's mechanical, electrical, instrumentation, control and automation specialist, we manage everything from control panel manufacturing to full system integration and commissioning. Our teams bring deep technical knowledge and a collaborative approach to solving real-world challenges. We offer opportunities for people with a range of skills and backgrounds, from hands-on engineering to project support and technical delivery. Everyone plays a part in helping us deliver safe, smart and sustainable solutions. What We're Looking For Proven experience in water industry with supervisory or lead role experience on utilities or major construction projects Knowledge of environmental, health and safety requirements relevant to water and wastewater operations In depth knowledge of electrical systems used in water and wastewater treatment Commitment to continuous improvement, training and industry best practice Strong problem-solving and decision-making skills in operational and emergency situations Essential Qualifications: ECS / JIB Gold Card (Supervisor). SSSTS certification. Recognised Electrical Apprenticeship or NVQ Level 3 in Electrical Installation (or equivalent). 18th Edition IET Wiring Regulations (BS 7671). City & Guilds 2391 / 2394 & 2395 (Inspection & Testing). Full UK driving licence. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Jul 08, 2026
Full time
We are seeking an experienced Electrical Site Supervisor to lead and supervise electrical works on construction, new installation, and refurbishment projects within the water and wastewater sector. This role involves managing site teams, ensuring compliance with WIMES, BS 7671 Wiring Regulations, client specifications, and health and safety legislation, while delivering projects on time, within budget, and to the highest quality standards. The Electrical Site Supervisor will act as the key link between site teams, engineers, project managers, and clients to ensure projects are delivered safely, on time, and to the highest standards. The role is predominantly site based, so the Electrical Site Supervisor will need to be able to travel to sites across the region and manage teams in varied and challenging site environments. Enisca Browne Enisca Browne is part of Browne Group, a leading contractor in the UK water and civil engineering sectors. Together we deliver essential infrastructure that supports clean water, safe drainage and reliable services for communities. Enisca Browne focuses on the systems that keep water and wastewater treatment sites running at their best. We work on power, process equipment, control systems and the civil structures that support them. As the Group's mechanical, electrical, instrumentation, control and automation specialist, we manage everything from control panel manufacturing to full system integration and commissioning. Our teams bring deep technical knowledge and a collaborative approach to solving real-world challenges. We offer opportunities for people with a range of skills and backgrounds, from hands-on engineering to project support and technical delivery. Everyone plays a part in helping us deliver safe, smart and sustainable solutions. What We're Looking For Proven experience in water industry with supervisory or lead role experience on utilities or major construction projects Knowledge of environmental, health and safety requirements relevant to water and wastewater operations In depth knowledge of electrical systems used in water and wastewater treatment Commitment to continuous improvement, training and industry best practice Strong problem-solving and decision-making skills in operational and emergency situations Essential Qualifications: ECS / JIB Gold Card (Supervisor). SSSTS certification. Recognised Electrical Apprenticeship or NVQ Level 3 in Electrical Installation (or equivalent). 18th Edition IET Wiring Regulations (BS 7671). City & Guilds 2391 / 2394 & 2395 (Inspection & Testing). Full UK driving licence. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Change Manager Reading 6-Month Contract Paying up to 88p/h (Inside IR35) About the Role: The IT Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Please note that due to the nature of the role you?ll need to hold or be eligible to obtain a high level of UK security clearance Key Responsibilities Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Required Experience University degree or higher required; bachelor?s degree in information technology, Computer Science, or related field is preferred Hold a PMP (Project Management Professional) or related certifications. Relevant IT Service Management certifications (e.g. ITIL v3/4) Experience in IT service delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jul 08, 2026
Contractor
Change Manager Reading 6-Month Contract Paying up to 88p/h (Inside IR35) About the Role: The IT Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Please note that due to the nature of the role you?ll need to hold or be eligible to obtain a high level of UK security clearance Key Responsibilities Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Required Experience University degree or higher required; bachelor?s degree in information technology, Computer Science, or related field is preferred Hold a PMP (Project Management Professional) or related certifications. Relevant IT Service Management certifications (e.g. ITIL v3/4) Experience in IT service delivery and performance management Experience setting and managing SLAs/KPIs and in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 08, 2026
Full time
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Job Title: Head of IT Infrastructure and Cyber Security Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Full Time, Permanent UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a dynamic and experienced Head of IT Infrastructure and Cyber Security to lead the strategic development, resilience, and security of our technology environment. The role will be responsible for ensuring the integrity, availability, and security of the University's digital infrastructure, driving forward a programme of continuous improvement, innovation, and cyber resilience. The ideal candidate will have substantial experience of working as a leader within IT Services roles, with strong technical expertise in infrastructure and networking, managed and lead on transformational projects and change across institutions. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions LGPS - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 26th July 2026. Interview Date - Thursday 6th August 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Head of IT Infrastructure, Head of Infrastructure and Networks, Head of Cyber Security, Head of Infrastructure and Security, IT Infrastructure Manager, Infrastructure and Operations Manager, IT Operations Manager, Head of IT Services, Head of Technology Services, Infrastructure Services Manager, Cyber Security Manager, IT Security Manager, Head of Digital Infrastructure, Head of Enterprise Infrastructure, and Infrastructure & Cyber Security Lead. will also be considered for this role.
Jul 08, 2026
Full time
Job Title: Head of IT Infrastructure and Cyber Security Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Full Time, Permanent UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a dynamic and experienced Head of IT Infrastructure and Cyber Security to lead the strategic development, resilience, and security of our technology environment. The role will be responsible for ensuring the integrity, availability, and security of the University's digital infrastructure, driving forward a programme of continuous improvement, innovation, and cyber resilience. The ideal candidate will have substantial experience of working as a leader within IT Services roles, with strong technical expertise in infrastructure and networking, managed and lead on transformational projects and change across institutions. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions LGPS - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 26th July 2026. Interview Date - Thursday 6th August 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of: Head of IT Infrastructure, Head of Infrastructure and Networks, Head of Cyber Security, Head of Infrastructure and Security, IT Infrastructure Manager, Infrastructure and Operations Manager, IT Operations Manager, Head of IT Services, Head of Technology Services, Infrastructure Services Manager, Cyber Security Manager, IT Security Manager, Head of Digital Infrastructure, Head of Enterprise Infrastructure, and Infrastructure & Cyber Security Lead. will also be considered for this role.
Robert Walters are delighted to be partnering with SKAO in their global search for a Chief Financial Officer to join their executive team, at a pivotal moment in the organisation's journey. Please note - all enquiries and applications MUST come through Robert Walters to be considered. Global applications welcome. As SKAO embarks on the transition from construction to full operation of the world's largest radio telescope, this high-profile leadership role offers you the chance to shape the financial future of a truly global scientific endeavour. You will be responsible for leading finance, procurement, ERP, and UK facilities teams across three continents, ensuring robust governance and compliance while supporting cutting-edge research infrastructure. This is an exceptional opportunity to work with international partners, government members, and diverse stakeholders, all within an environment that values flexibility, inclusivity, and professional growth. If you are passionate about making a lasting impact in science and technology on a global scale, SKAO provides the platform for your expertise to shine. What you'll do: Provide strategic financial advice and guidance to the Director General and senior managers to support organisational objectives. Deliver comprehensive financial reports and formal presentations to the SKAO Council and sub-committees, ensuring clarity and transparency in governance. Develop strong working relationships with external partners including member states, peer organisations, banks, auditors, advisors, contractors, and suppliers to foster effective collaboration. Drive cross-functional cooperation across all locations to enhance financial planning processes throughout the organisation. Oversee budgetary control and management practices to ensure value-for-money while maintaining operational excellence across the Observatory. Lead business continuity planning for Finance, Procurement, ERP, and UK Facilities functions by conducting risk analysis and implementing mitigation strategies. Manage SKAO's insurance strategy and portfolio while overseeing claims processes to safeguard organisational assets. Ensure financial systems are robust, compliant with best practice standards, and scalable for future growth initiatives. Maintain tax compliance and regulatory adherence across all relevant jurisdictions to minimise organisational risk. Direct all aspects of financial activities including accounting, cash flow management, treasury operations, audit processes, payroll administration, pensions oversight, procurement actions (including complex contracts), ERP system sponsorship (including e-Procurement), and facilities management for UK headquarters. What you bring: A member of an internationally recognised professional accounting body. with extensive experience in senior management roles within complex, global, multinational organisations. Demonstrated success operating in international contexts-building effective working relationships with internal teams as well as external stakeholders from diverse national and cultural backgrounds. Exceptional communication skills with commercial acumen-able to deliver clear business writing and operate effectively at strategic board level or equivalent settings. Proven ability as a strategic leader who brings analytical thinking alongside an enquiring mindset-capable of identifying opportunities for change that align with organisational needs now and into the future. Technical expertise in financial management including IFRS-based accounting standards; knowledge of international employment tax rules; contract law proficiency; advanced skills in budgeting, forecasting, reporting; familiarity with financial controls; risk management experience; hands-on approach to financial analysis. Experience managing procurement activities within an international setting-including complex construction contracts as well as operational procurement efficiency measures. Understanding of foreign currency transactions along with associated risks relevant to global operations. Advanced IT skills coupled with openness to adopting new technologies that drive process improvements across finance functions. Ability to collaborate effectively at both operational and strategic levels-delivering excellent services through distributed teams while contributing meaningfully to long-term planning initiatives. High integrity combined with commitment to good governance principles-demonstrating openness alongside dedication to equality, diversity, sustainability-and adaptability as a flexible team player. What sets this company apart: SKAO stands out as one of the world's most ambitious scientific collaborations-uniting governments from around the globe in pursuit of groundbreaking discoveries through radio astronomy. As an International Organisation headquartered in Cheshire but operating across three continents (UK, Australia, South Africa), SKAO offers unparalleled opportunities for professional growth within a supportive network committed to diversity and inclusion. Employees benefit from flexible working arrangements designed to accommodate personal circumstances while enabling meaningful contributions on a global stage. The culture is built on shared values of openness, respect for different perspectives, commitment to sustainability-and above all-a passion for advancing human knowledge through science. Joining SKAO means becoming part of a visionary community where your expertise can help shape history while enjoying access to world-class resources and collaborative networks. What's next: If you are ready to make your mark on one of the world's most exciting scientific projects while advancing your career at executive level-this is your moment! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jul 08, 2026
Full time
Robert Walters are delighted to be partnering with SKAO in their global search for a Chief Financial Officer to join their executive team, at a pivotal moment in the organisation's journey. Please note - all enquiries and applications MUST come through Robert Walters to be considered. Global applications welcome. As SKAO embarks on the transition from construction to full operation of the world's largest radio telescope, this high-profile leadership role offers you the chance to shape the financial future of a truly global scientific endeavour. You will be responsible for leading finance, procurement, ERP, and UK facilities teams across three continents, ensuring robust governance and compliance while supporting cutting-edge research infrastructure. This is an exceptional opportunity to work with international partners, government members, and diverse stakeholders, all within an environment that values flexibility, inclusivity, and professional growth. If you are passionate about making a lasting impact in science and technology on a global scale, SKAO provides the platform for your expertise to shine. What you'll do: Provide strategic financial advice and guidance to the Director General and senior managers to support organisational objectives. Deliver comprehensive financial reports and formal presentations to the SKAO Council and sub-committees, ensuring clarity and transparency in governance. Develop strong working relationships with external partners including member states, peer organisations, banks, auditors, advisors, contractors, and suppliers to foster effective collaboration. Drive cross-functional cooperation across all locations to enhance financial planning processes throughout the organisation. Oversee budgetary control and management practices to ensure value-for-money while maintaining operational excellence across the Observatory. Lead business continuity planning for Finance, Procurement, ERP, and UK Facilities functions by conducting risk analysis and implementing mitigation strategies. Manage SKAO's insurance strategy and portfolio while overseeing claims processes to safeguard organisational assets. Ensure financial systems are robust, compliant with best practice standards, and scalable for future growth initiatives. Maintain tax compliance and regulatory adherence across all relevant jurisdictions to minimise organisational risk. Direct all aspects of financial activities including accounting, cash flow management, treasury operations, audit processes, payroll administration, pensions oversight, procurement actions (including complex contracts), ERP system sponsorship (including e-Procurement), and facilities management for UK headquarters. What you bring: A member of an internationally recognised professional accounting body. with extensive experience in senior management roles within complex, global, multinational organisations. Demonstrated success operating in international contexts-building effective working relationships with internal teams as well as external stakeholders from diverse national and cultural backgrounds. Exceptional communication skills with commercial acumen-able to deliver clear business writing and operate effectively at strategic board level or equivalent settings. Proven ability as a strategic leader who brings analytical thinking alongside an enquiring mindset-capable of identifying opportunities for change that align with organisational needs now and into the future. Technical expertise in financial management including IFRS-based accounting standards; knowledge of international employment tax rules; contract law proficiency; advanced skills in budgeting, forecasting, reporting; familiarity with financial controls; risk management experience; hands-on approach to financial analysis. Experience managing procurement activities within an international setting-including complex construction contracts as well as operational procurement efficiency measures. Understanding of foreign currency transactions along with associated risks relevant to global operations. Advanced IT skills coupled with openness to adopting new technologies that drive process improvements across finance functions. Ability to collaborate effectively at both operational and strategic levels-delivering excellent services through distributed teams while contributing meaningfully to long-term planning initiatives. High integrity combined with commitment to good governance principles-demonstrating openness alongside dedication to equality, diversity, sustainability-and adaptability as a flexible team player. What sets this company apart: SKAO stands out as one of the world's most ambitious scientific collaborations-uniting governments from around the globe in pursuit of groundbreaking discoveries through radio astronomy. As an International Organisation headquartered in Cheshire but operating across three continents (UK, Australia, South Africa), SKAO offers unparalleled opportunities for professional growth within a supportive network committed to diversity and inclusion. Employees benefit from flexible working arrangements designed to accommodate personal circumstances while enabling meaningful contributions on a global stage. The culture is built on shared values of openness, respect for different perspectives, commitment to sustainability-and above all-a passion for advancing human knowledge through science. Joining SKAO means becoming part of a visionary community where your expertise can help shape history while enjoying access to world-class resources and collaborative networks. What's next: If you are ready to make your mark on one of the world's most exciting scientific projects while advancing your career at executive level-this is your moment! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 08, 2026
Full time
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Technology Delivery Manager - Charity / Membership Organisation - Hybrid London - £60,000 + Excellent Benefits Technology Delivery Manager (Project Delivery Lead / Agile Delivery Manager) required to join a respected London-based Not-for-Profit / Membership Organisation in Central London. This is an exciting opportunity to become a key member of a growing Technology team, helping to shape the way technology projects, business change and BAU services are delivered across the organisation. Salary: Up to £60,000 + 12.5% non-contributory pension, annual bonus, private medical, 25 days holiday plus bank holidays, Employee Assistance Programme and regular social events. Location: Central London Hybrid working (2 days office / 3 days home) Environment: Innovative, collaborative and purpose-led organisation with a genuine investment in employee wellbeing and learning & development. You'll join a small Technology team where your ideas will make a real difference, helping to shape how technology is delivered across the business. Opportunity Reporting directly to the Chief Operating Officer this is a fantastic opportunity for someone currently working within a Charity, Membership Organisation or similar Not-for-Profit organisation who enjoys bringing order to ambiguity and wants to build something for the long term. Working across both Operations and Technology, you'll become the bridge between the business, engineers, analysts and third-party suppliers, ensuring technology projects and business change are delivered successfully while continuously improving the way the team works. This is a role for someone who naturally takes ownership, enjoys facilitating discussions, mapping out solutions and creating practical delivery processes that genuinely help teams work more effectively. You'll thrive in a collaborative, small-team environment where everyone contributes beyond their job title and where your ideas will genuinely influence how technology is delivered. If you're someone who enjoys rolling up your sleeves, bringing clarity to complexity and becoming a trusted member of a growing leadership team, we'd love to hear from you. Key Responsibilities Project & Service Delivery Manage a portfolio of technology projects, business change initiatives and BAU services, ensuring priorities, timelines, risks and dependencies are effectively managed. Working closely with engineers, analysts and business stakeholders, you'll keep work flowing, identify risks early, remove blockers and coordinate dependencies to ensure successful delivery. You'll also assess change requests that fall outside normal BAU support, helping determine the most appropriate solution and whether the work should be delivered internally or through third-party suppliers. Process Improvement Review and improve existing ways of working, introducing practical Agile and delivery processes that genuinely help the team rather than adding unnecessary bureaucracy. Improve visibility of work, facilitate planning sessions, enhance communication and create greater transparency across projects. Business & Stakeholder Engagement Act as the bridge between Operations and Technology, working closely with the Chief Operating Officer, Infrastructure & Security Manager and stakeholders across the organisation. Facilitate workshops, gather requirements, coordinate priorities and ensure technology solutions meet business needs. Team Culture Contribute to a positive and inclusive team culture, helping colleagues collaborate effectively while supporting continuous improvement and knowledge sharing across the Technology function. Essential Experience Experience working within a Charity, Membership Organisation or Not-for-Profit organisation (essential) Degree educated Proven experience managing multiple technology, digital or software delivery projects simultaneously Experience working closely with engineers, analysts and third-party technology suppliers Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience improving delivery processes and introducing more effective ways of working Comfortable facilitating workshops, gathering requirements and helping teams solve business problems Strong organisational and problem-solving skills, with the ability to remove blockers and keep projects moving Ability to work independently, prioritise effectively and make sound decisions Familiarity with Agile methodologies and the ability to apply them pragmatically to suit the needs of the team Desirable Experience Experience delivering digital, software development or web-based technology projects Previous technical background or experience working closely with engineering teams Experience with SAP and/or SQL Experience using Jira, Confluence, Microsoft 365, Miro or Zoho Experience working within a small, growing organisation where flexibility and adaptability are essential This is an opportunity to join a genuinely purpose-led organisation where you'll have the freedom to shape delivery processes, influence how technology supports the wider business and become a trusted member of a growing leadership team. We're looking for someone who enjoys bringing people together, creating structure from ambiguity and making a lasting impact within a collaborative organisation. Zorba Consulting is operating as an Employment Agency for permanent recruitment and Employment Business for the supply of temporary workers.
Jul 07, 2026
Full time
Technology Delivery Manager - Charity / Membership Organisation - Hybrid London - £60,000 + Excellent Benefits Technology Delivery Manager (Project Delivery Lead / Agile Delivery Manager) required to join a respected London-based Not-for-Profit / Membership Organisation in Central London. This is an exciting opportunity to become a key member of a growing Technology team, helping to shape the way technology projects, business change and BAU services are delivered across the organisation. Salary: Up to £60,000 + 12.5% non-contributory pension, annual bonus, private medical, 25 days holiday plus bank holidays, Employee Assistance Programme and regular social events. Location: Central London Hybrid working (2 days office / 3 days home) Environment: Innovative, collaborative and purpose-led organisation with a genuine investment in employee wellbeing and learning & development. You'll join a small Technology team where your ideas will make a real difference, helping to shape how technology is delivered across the business. Opportunity Reporting directly to the Chief Operating Officer this is a fantastic opportunity for someone currently working within a Charity, Membership Organisation or similar Not-for-Profit organisation who enjoys bringing order to ambiguity and wants to build something for the long term. Working across both Operations and Technology, you'll become the bridge between the business, engineers, analysts and third-party suppliers, ensuring technology projects and business change are delivered successfully while continuously improving the way the team works. This is a role for someone who naturally takes ownership, enjoys facilitating discussions, mapping out solutions and creating practical delivery processes that genuinely help teams work more effectively. You'll thrive in a collaborative, small-team environment where everyone contributes beyond their job title and where your ideas will genuinely influence how technology is delivered. If you're someone who enjoys rolling up your sleeves, bringing clarity to complexity and becoming a trusted member of a growing leadership team, we'd love to hear from you. Key Responsibilities Project & Service Delivery Manage a portfolio of technology projects, business change initiatives and BAU services, ensuring priorities, timelines, risks and dependencies are effectively managed. Working closely with engineers, analysts and business stakeholders, you'll keep work flowing, identify risks early, remove blockers and coordinate dependencies to ensure successful delivery. You'll also assess change requests that fall outside normal BAU support, helping determine the most appropriate solution and whether the work should be delivered internally or through third-party suppliers. Process Improvement Review and improve existing ways of working, introducing practical Agile and delivery processes that genuinely help the team rather than adding unnecessary bureaucracy. Improve visibility of work, facilitate planning sessions, enhance communication and create greater transparency across projects. Business & Stakeholder Engagement Act as the bridge between Operations and Technology, working closely with the Chief Operating Officer, Infrastructure & Security Manager and stakeholders across the organisation. Facilitate workshops, gather requirements, coordinate priorities and ensure technology solutions meet business needs. Team Culture Contribute to a positive and inclusive team culture, helping colleagues collaborate effectively while supporting continuous improvement and knowledge sharing across the Technology function. Essential Experience Experience working within a Charity, Membership Organisation or Not-for-Profit organisation (essential) Degree educated Proven experience managing multiple technology, digital or software delivery projects simultaneously Experience working closely with engineers, analysts and third-party technology suppliers Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience improving delivery processes and introducing more effective ways of working Comfortable facilitating workshops, gathering requirements and helping teams solve business problems Strong organisational and problem-solving skills, with the ability to remove blockers and keep projects moving Ability to work independently, prioritise effectively and make sound decisions Familiarity with Agile methodologies and the ability to apply them pragmatically to suit the needs of the team Desirable Experience Experience delivering digital, software development or web-based technology projects Previous technical background or experience working closely with engineering teams Experience with SAP and/or SQL Experience using Jira, Confluence, Microsoft 365, Miro or Zoho Experience working within a small, growing organisation where flexibility and adaptability are essential This is an opportunity to join a genuinely purpose-led organisation where you'll have the freedom to shape delivery processes, influence how technology supports the wider business and become a trusted member of a growing leadership team. We're looking for someone who enjoys bringing people together, creating structure from ambiguity and making a lasting impact within a collaborative organisation. Zorba Consulting is operating as an Employment Agency for permanent recruitment and Employment Business for the supply of temporary workers.
IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: 75- 85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented. Change Advisory Board (CAB) Management Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery. Key Objectives Ensure IT changes are delivered in a controlled, timely, and risk-managed manner. Minimise disruption to critical business services. Maintain transparency, governance, and accountability across all change activities. Support effective planning and alignment with business priorities. Ensure compliance with internal governance standards and external regulatory requirements. Essential Skills & Experience Active SC Clearance . Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication, and facilitation skills. Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment. What's on Offer? 6-month rolling contract 75- 85 per hour (Inside IR35) Hybrid working - 3 days per week onsite in Reading Opportunity to contribute to a business shaping the future of international defence collaboration Work within a highly secure, mission-critical environment alongside industry-leading experts If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
Jul 07, 2026
Contractor
IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: 75- 85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented. Change Advisory Board (CAB) Management Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery. Key Objectives Ensure IT changes are delivered in a controlled, timely, and risk-managed manner. Minimise disruption to critical business services. Maintain transparency, governance, and accountability across all change activities. Support effective planning and alignment with business priorities. Ensure compliance with internal governance standards and external regulatory requirements. Essential Skills & Experience Active SC Clearance . Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication, and facilitation skills. Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment. What's on Offer? 6-month rolling contract 75- 85 per hour (Inside IR35) Hybrid working - 3 days per week onsite in Reading Opportunity to contribute to a business shaping the future of international defence collaboration Work within a highly secure, mission-critical environment alongside industry-leading experts If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
Cloud Systems Engineer Permanent Hybrid Working South Wales Are you an experienced Cloud Engineer looking for an opportunity to shape cloud strategy, influence technical decisions, and take ownership of a growing multi-cloud environment? We're supporting a well-established organisation undergoing a significant digital transformation programme. As part of this journey, they're looking to appoint a Cloud Systems Engineer to lead the design, security, operation and continuous improvement of their cloud platforms. This role will suit someone who thrives on solving complex technical challenges, enjoys working across multiple teams, and wants to play a key role in delivering secure, resilient and scalable cloud services. The Role As the Cloud Systems Engineer, you'll act as the organisation's cloud subject matter expert, taking primary responsibility for AWS environments while also supporting Azure and Microsoft 365 services. You'll be responsible for designing, implementing and managing cloud infrastructure, ensuring platforms remain secure, cost-effective, highly available and aligned to best practice. Working closely with infrastructure, development, cyber security and support teams, you'll provide both hands-on engineering expertise and strategic technical guidance. Key Responsibilities Cloud Engineering & Architecture Design, build and maintain secure cloud infrastructure across AWS and Azure Develop cloud architectures aligned with industry best practice and the AWS Well-Architected Framework Implement and manage Infrastructure as Code (CloudFormation and similar technologies) Design secure multi-account environments, networking and connectivity solutions Define cloud standards, patterns and engineering best practices Support the organisation's ongoing digital transformation initiatives Security, Identity & Governance Implement and maintain secure identity and access management controls Apply Zero Trust and least-privilege security principles Integrate AWS workloads with Microsoft Entra ID Manage cloud-native security services, monitoring and alerting Work alongside cyber security teams to improve security posture and reduce risk Resilience & Operations Manage monitoring, performance and availability across cloud environments Design and maintain backup, disaster recovery and business continuity solutions Provide 3rd line support for cloud-related incidents and technical issues Support service reliability and operational excellence Cost & Performance Optimisation Monitor cloud consumption and costs Implement governance, reporting and optimisation measures Balance performance, resilience and commercial efficiency What We're Looking For Essential Experience Strong hands-on AWS engineering experience within an enterprise or commercial environment Experience acting as a cloud SME or technical authority Experience designing and operating secure cloud platforms Strong infrastructure automation and Infrastructure as Code experience Experience working closely with cyber security teams Technical Skills AWS EC2, Auto Scaling and Load Balancing VPC design, networking and connectivity RDS and managed database services Lambda and event-driven architectures IAM, KMS, Secrets Manager and Parameter Store CloudWatch, CloudTrail and AWS Config GuardDuty, Security Hub, WAF and other AWS security services AWS Organizations Azure networking, virtual machines and monitoring Microsoft Entra ID, MFA and Conditional Access AWS and Azure identity integration Desirable Microsoft 365 administration and governance IBM Cloud exposure Hybrid or multi-cloud experience Experience supporting large-scale transformation programmes Knowledge of OAuth2, OIDC and SAML Certifications Highly desirable: AWS Solutions Architect Associate or Professional Additional certifications welcomed: AWS Security Specialty Azure Certifications Microsoft 365 Certifications Security+ CCNA Other infrastructure, networking or cyber security qualifications What's in It for You? Salary of £47,00 - £51,000 Hybrid working model in South Wales Generous annual leave entitlement Excellent pension scheme Ongoing professional development and training opportunities Opportunity to play a key role in a major cloud transformation programme Collaborative and supportive working environment Apply Now If you're a skilled AWS-focused Cloud/Infrastructure Engineer looking to combine architecture, security, automation and technical leadership in a highly visible role, we'd love to hear from you.
Jul 07, 2026
Full time
Cloud Systems Engineer Permanent Hybrid Working South Wales Are you an experienced Cloud Engineer looking for an opportunity to shape cloud strategy, influence technical decisions, and take ownership of a growing multi-cloud environment? We're supporting a well-established organisation undergoing a significant digital transformation programme. As part of this journey, they're looking to appoint a Cloud Systems Engineer to lead the design, security, operation and continuous improvement of their cloud platforms. This role will suit someone who thrives on solving complex technical challenges, enjoys working across multiple teams, and wants to play a key role in delivering secure, resilient and scalable cloud services. The Role As the Cloud Systems Engineer, you'll act as the organisation's cloud subject matter expert, taking primary responsibility for AWS environments while also supporting Azure and Microsoft 365 services. You'll be responsible for designing, implementing and managing cloud infrastructure, ensuring platforms remain secure, cost-effective, highly available and aligned to best practice. Working closely with infrastructure, development, cyber security and support teams, you'll provide both hands-on engineering expertise and strategic technical guidance. Key Responsibilities Cloud Engineering & Architecture Design, build and maintain secure cloud infrastructure across AWS and Azure Develop cloud architectures aligned with industry best practice and the AWS Well-Architected Framework Implement and manage Infrastructure as Code (CloudFormation and similar technologies) Design secure multi-account environments, networking and connectivity solutions Define cloud standards, patterns and engineering best practices Support the organisation's ongoing digital transformation initiatives Security, Identity & Governance Implement and maintain secure identity and access management controls Apply Zero Trust and least-privilege security principles Integrate AWS workloads with Microsoft Entra ID Manage cloud-native security services, monitoring and alerting Work alongside cyber security teams to improve security posture and reduce risk Resilience & Operations Manage monitoring, performance and availability across cloud environments Design and maintain backup, disaster recovery and business continuity solutions Provide 3rd line support for cloud-related incidents and technical issues Support service reliability and operational excellence Cost & Performance Optimisation Monitor cloud consumption and costs Implement governance, reporting and optimisation measures Balance performance, resilience and commercial efficiency What We're Looking For Essential Experience Strong hands-on AWS engineering experience within an enterprise or commercial environment Experience acting as a cloud SME or technical authority Experience designing and operating secure cloud platforms Strong infrastructure automation and Infrastructure as Code experience Experience working closely with cyber security teams Technical Skills AWS EC2, Auto Scaling and Load Balancing VPC design, networking and connectivity RDS and managed database services Lambda and event-driven architectures IAM, KMS, Secrets Manager and Parameter Store CloudWatch, CloudTrail and AWS Config GuardDuty, Security Hub, WAF and other AWS security services AWS Organizations Azure networking, virtual machines and monitoring Microsoft Entra ID, MFA and Conditional Access AWS and Azure identity integration Desirable Microsoft 365 administration and governance IBM Cloud exposure Hybrid or multi-cloud experience Experience supporting large-scale transformation programmes Knowledge of OAuth2, OIDC and SAML Certifications Highly desirable: AWS Solutions Architect Associate or Professional Additional certifications welcomed: AWS Security Specialty Azure Certifications Microsoft 365 Certifications Security+ CCNA Other infrastructure, networking or cyber security qualifications What's in It for You? Salary of £47,00 - £51,000 Hybrid working model in South Wales Generous annual leave entitlement Excellent pension scheme Ongoing professional development and training opportunities Opportunity to play a key role in a major cloud transformation programme Collaborative and supportive working environment Apply Now If you're a skilled AWS-focused Cloud/Infrastructure Engineer looking to combine architecture, security, automation and technical leadership in a highly visible role, we'd love to hear from you.
Our client, a specialist in the defence and security sector, is currently seeking a Safety Engineer on a contract basis. This role is pivotal in ensuring the safety of nuclear operations and plant areas, delivering safety case documentation, and maintaining safety standards across complex naval infrastructure. Key Responsibilities: Preparing, implementing, and delivering safety case documentation for nuclear operations and plant areas, ensuring compliance with safety, cost, quality, and schedule standards. Presenting safety case documents to safety committees, regulators, and licensees on behalf of senior management. Maintaining safety case systems and developing procedures and processes for the management and review of safety standards. Conducting short- and long-term reviews of safety cases and advising on nuclear safety performance through performance tracking dashboards. Deputising for senior roles where technical competence allows and acting as secretary to management safety committees. Communicating complex technical information to diverse stakeholders effectively. Leading team leadership, project management, and continuous improvement initiatives in a regulated nuclear environment. Job Requirements: STEM background is essential; a degree qualification is required, and Chartered status is desirable. Completion of specific nuclear safety or Safety Case Manager (SCM) workbooks. Strong understanding of safety case principles, methodologies, and regulatory frameworks, including DBA (Design Basis Accident) and PSA (Probabilistic Safety Assessments) approaches. Experience in operating within validated risk assessment arrangements and managing nuclear operations. Production of safety documentation, including PSR (Periodic Safety Review) outputs, FSC (Facility Safety Cases), and PACSR (Post-Accident Condition Safety Reports). Conducting periodic safety case reviews, implementing safety processes for operational changes, and integrating safety strategies into procedures and audits. Experience leading safety case development for civil or naval nuclear installations is highly valued. Desirable Skills and Experience: Leading improvement initiatives and integrating lessons learned from internal and external sources, events, and best practices. Leading the development and assurance of nuclear safety across complex naval infrastructure, including submarines and weapons programmes. Providing expert advice on probabilistic safety assessments (PSA), design safety, and operational safety cases. Overseeing safety case implementation, auditing for compliance, and supporting risk management activities across fleets and facilities. If you are a highly skilled Safety Engineer with a passion for nuclear safety and you meet the essential requirements, we would love to hear from you. Apply now to join our client's dynamic team in the defence and security sector.
Jul 07, 2026
Contractor
Our client, a specialist in the defence and security sector, is currently seeking a Safety Engineer on a contract basis. This role is pivotal in ensuring the safety of nuclear operations and plant areas, delivering safety case documentation, and maintaining safety standards across complex naval infrastructure. Key Responsibilities: Preparing, implementing, and delivering safety case documentation for nuclear operations and plant areas, ensuring compliance with safety, cost, quality, and schedule standards. Presenting safety case documents to safety committees, regulators, and licensees on behalf of senior management. Maintaining safety case systems and developing procedures and processes for the management and review of safety standards. Conducting short- and long-term reviews of safety cases and advising on nuclear safety performance through performance tracking dashboards. Deputising for senior roles where technical competence allows and acting as secretary to management safety committees. Communicating complex technical information to diverse stakeholders effectively. Leading team leadership, project management, and continuous improvement initiatives in a regulated nuclear environment. Job Requirements: STEM background is essential; a degree qualification is required, and Chartered status is desirable. Completion of specific nuclear safety or Safety Case Manager (SCM) workbooks. Strong understanding of safety case principles, methodologies, and regulatory frameworks, including DBA (Design Basis Accident) and PSA (Probabilistic Safety Assessments) approaches. Experience in operating within validated risk assessment arrangements and managing nuclear operations. Production of safety documentation, including PSR (Periodic Safety Review) outputs, FSC (Facility Safety Cases), and PACSR (Post-Accident Condition Safety Reports). Conducting periodic safety case reviews, implementing safety processes for operational changes, and integrating safety strategies into procedures and audits. Experience leading safety case development for civil or naval nuclear installations is highly valued. Desirable Skills and Experience: Leading improvement initiatives and integrating lessons learned from internal and external sources, events, and best practices. Leading the development and assurance of nuclear safety across complex naval infrastructure, including submarines and weapons programmes. Providing expert advice on probabilistic safety assessments (PSA), design safety, and operational safety cases. Overseeing safety case implementation, auditing for compliance, and supporting risk management activities across fleets and facilities. If you are a highly skilled Safety Engineer with a passion for nuclear safety and you meet the essential requirements, we would love to hear from you. Apply now to join our client's dynamic team in the defence and security sector.
SENIOR FACILITIES PROJECT ENGINEER Based Livingston Site Role/ Permanent / Full Time Excellent Base Salary plus Personal And Company Wide Bonus Scheme Based in Livingston, GRW Talent s client is a leading manufacturer of hyaluronic acid injectables used in ophthalmic & orthopedic medical procedures. The company holds itself to the highest standards of integrity, quality, and excellence. Being an ISO 13485 approved company, the business has contributed to the healthcare industry for over 25 years and continues to go from strength to strength. An exciting opportunity has arisen for a Senior Facilities Project Engineer to join them on a permanent basis and play an integral role in their growth and continued success. Reporting to the site Leadership Team, the Senior Facilities Project Engineer will play a key role supporting the as is current production state, whilst helping plan the future to be facilities capability plan as the business massively scales. This will mean building key relationships across all other functions; engineering, operations, validation and quality. The future plan will need repurposed and new production areas, new cleanrooms and new equipment both in facilities and production. Key responsibilities include: Lead facilities infrastructure projects, ensuring delivery on time, within budget and to the highest quality standards. Manage project documentation in line with ISO standards and Health & Safety requirements. Develop, review and approve technical documentation and Standard Operating Procedures (SOPs). Drive continuous improvement through root cause analysis, risk assessments, FMEAs and engineering change initiatives. Develop electronic KPIs to monitor facilities performance, equipment reliability and operational uptime. Support the management of specialist contractors delivering essential facilities works. Collaborate with cross-functional teams to maintain a safe, compliant and efficient working environment. Educated to degree level in an Engineering or Scientific discipline, you are a highly experienced Facilities Engineer, Facilities Project Engineer or Facilities Manager. The ideal candidate has the following experience: Experience within a regulated industry, ideally medical devices, life sciences, pharmaceuticals or a similar manufacturing environment. We would consider semiconductors, optoelectronics and nanotechnology too. A strong understanding of ISO 13485/GMP and quality management systems. Knowledge of cleanroom facilities and controlled environments. Excellent communication and stakeholder management skills. Experience using engineering software such as CAD and Microsoft Office. The successful candidate will be joining a growing and fast paced organization with some excellent engineering and production expansion challenges ahead. Your excellent base salary is supplemented by a generous bonus scheme, excellent company pension, 33 days annual leave, company sick pay, life insurance and onsite parking. Candidates should note that this is a site based role Monday to Friday with flexible hours start and stop times available. To apply to this role please send your resume to Hydes at GRW Talent.
Jul 07, 2026
Full time
SENIOR FACILITIES PROJECT ENGINEER Based Livingston Site Role/ Permanent / Full Time Excellent Base Salary plus Personal And Company Wide Bonus Scheme Based in Livingston, GRW Talent s client is a leading manufacturer of hyaluronic acid injectables used in ophthalmic & orthopedic medical procedures. The company holds itself to the highest standards of integrity, quality, and excellence. Being an ISO 13485 approved company, the business has contributed to the healthcare industry for over 25 years and continues to go from strength to strength. An exciting opportunity has arisen for a Senior Facilities Project Engineer to join them on a permanent basis and play an integral role in their growth and continued success. Reporting to the site Leadership Team, the Senior Facilities Project Engineer will play a key role supporting the as is current production state, whilst helping plan the future to be facilities capability plan as the business massively scales. This will mean building key relationships across all other functions; engineering, operations, validation and quality. The future plan will need repurposed and new production areas, new cleanrooms and new equipment both in facilities and production. Key responsibilities include: Lead facilities infrastructure projects, ensuring delivery on time, within budget and to the highest quality standards. Manage project documentation in line with ISO standards and Health & Safety requirements. Develop, review and approve technical documentation and Standard Operating Procedures (SOPs). Drive continuous improvement through root cause analysis, risk assessments, FMEAs and engineering change initiatives. Develop electronic KPIs to monitor facilities performance, equipment reliability and operational uptime. Support the management of specialist contractors delivering essential facilities works. Collaborate with cross-functional teams to maintain a safe, compliant and efficient working environment. Educated to degree level in an Engineering or Scientific discipline, you are a highly experienced Facilities Engineer, Facilities Project Engineer or Facilities Manager. The ideal candidate has the following experience: Experience within a regulated industry, ideally medical devices, life sciences, pharmaceuticals or a similar manufacturing environment. We would consider semiconductors, optoelectronics and nanotechnology too. A strong understanding of ISO 13485/GMP and quality management systems. Knowledge of cleanroom facilities and controlled environments. Excellent communication and stakeholder management skills. Experience using engineering software such as CAD and Microsoft Office. The successful candidate will be joining a growing and fast paced organization with some excellent engineering and production expansion challenges ahead. Your excellent base salary is supplemented by a generous bonus scheme, excellent company pension, 33 days annual leave, company sick pay, life insurance and onsite parking. Candidates should note that this is a site based role Monday to Friday with flexible hours start and stop times available. To apply to this role please send your resume to Hydes at GRW Talent.
Hardware Operations Manager Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client? Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This is a key role focused on ensuring equipment is built, configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function. What will you be doing? You'll be responsible for overseeing the day-to-day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards. You'll manage workshop engineers, coordinate workloads, monitor capacity and ensure equipment is delivered within agreed timescales. Working closely with Service Desk, Projects and Procurement teams, you'll support customer deployments, project rollouts and internal operational requirements. The role will also involve managing stock levels, maintaining supplier relationships, overseeing operational processes and ensuring all documentation is accurate and compliant. You'll identify opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team. What will you need? Experience working within an IT workshop, deployment, service desk or technical support environment Previous experience managing, supervising or mentoring technical teams Strong knowledge of IT hardware including laptops, desktops, servers and peripheral devices Experience coordinating hardware builds, repairs and deployment activities Understanding of stock control, inventory management and procurement processes Experience working within SLA-driven service environments Strong organisational and workload management skills Excellent communication and stakeholder management abilities Strong attention to detail and commitment to quality standards A proactive and hands-on approach to leadership and problem solving What would be desirable? Experience working within an MSP environment Knowledge of Autotask PSA or similar service management platforms Experience supporting project deployment activities Understanding of ISO, QMS or service management frameworks Exposure to supplier management and procurement activities Experience developing junior engineers, apprentices or workshop staff To Apply Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS Hardware Operations Manager, IT Hardware, Hardware Deployment, Asset Management, Configuration Services, Workshop Operations, Technical Support, MSP, Service Delivery, Stock Management, Inventory Control, Procurement, Team Leadership, Project Delivery, Autotask, IT Infrastructure
Jul 07, 2026
Full time
Hardware Operations Manager Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client? Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This is a key role focused on ensuring equipment is built, configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function. What will you be doing? You'll be responsible for overseeing the day-to-day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards. You'll manage workshop engineers, coordinate workloads, monitor capacity and ensure equipment is delivered within agreed timescales. Working closely with Service Desk, Projects and Procurement teams, you'll support customer deployments, project rollouts and internal operational requirements. The role will also involve managing stock levels, maintaining supplier relationships, overseeing operational processes and ensuring all documentation is accurate and compliant. You'll identify opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team. What will you need? Experience working within an IT workshop, deployment, service desk or technical support environment Previous experience managing, supervising or mentoring technical teams Strong knowledge of IT hardware including laptops, desktops, servers and peripheral devices Experience coordinating hardware builds, repairs and deployment activities Understanding of stock control, inventory management and procurement processes Experience working within SLA-driven service environments Strong organisational and workload management skills Excellent communication and stakeholder management abilities Strong attention to detail and commitment to quality standards A proactive and hands-on approach to leadership and problem solving What would be desirable? Experience working within an MSP environment Knowledge of Autotask PSA or similar service management platforms Experience supporting project deployment activities Understanding of ISO, QMS or service management frameworks Exposure to supplier management and procurement activities Experience developing junior engineers, apprentices or workshop staff To Apply Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS Hardware Operations Manager, IT Hardware, Hardware Deployment, Asset Management, Configuration Services, Workshop Operations, Technical Support, MSP, Service Delivery, Stock Management, Inventory Control, Procurement, Team Leadership, Project Delivery, Autotask, IT Infrastructure
IT Security Manager We are looking for an experienced IT Security Manager to lead and strengthen the organisation's information security capability. This is a key role responsible for protecting systems, data, infrastructure, and users against evolving cyber threats while ensuring security controls remain practical, effective, and aligned with business needs. You will oversee security operations, risk management, governance, incident response, and security awareness activities. Working closely with IT, senior stakeholders, third-party suppliers, and wider business teams, you will help maintain a secure technology environment and support ongoing compliance with relevant security standards and best practices. Key Responsibilities You will lead the development, implementation, and maintenance of information security policies, procedures, and controls across the organisation. You will manage security risks, vulnerabilities, audits, and assessments, ensuring appropriate remediation plans are in place and tracked through to completion. You will oversee incident response processes, investigating security events and coordinating effective responses to minimise business impact. You will work with internal teams and external suppliers to ensure infrastructure, applications, cloud services, and networks are designed and operated securely. You will support compliance with relevant frameworks and standards such as ISO 27001, Cyber Essentials, NIST, GDPR, or similar. You will promote a positive security culture through user awareness, training, guidance, and stakeholder engagement. You will provide reporting and recommendations to senior leadership on security risks, trends, controls, and improvement plans. Skills and Experience The ideal candidate will have strong experience in IT security, cyber security, information security, or security operations within a business environment. You should have a good understanding of security governance, risk management, vulnerability management, incident response, access control, network security, endpoint security, and cloud security. Experience working with security frameworks such as ISO 27001, NIST, Cyber Essentials, CIS Controls, or similar would be highly beneficial. You will be confident engaging with technical and non-technical stakeholders, translating security risks into clear business language. Relevant certifications such as CISSP, CISM, CISA, ISO 27001 Lead Implementer, CompTIA Security+, or similar would be advantageous. Candidate Profile This role would suit a proactive and pragmatic security professional who can balance risk, compliance, and operational delivery. You will be comfortable taking ownership, influencing stakeholders, and improving security maturity across a growing or complex environment.
Jul 07, 2026
Full time
IT Security Manager We are looking for an experienced IT Security Manager to lead and strengthen the organisation's information security capability. This is a key role responsible for protecting systems, data, infrastructure, and users against evolving cyber threats while ensuring security controls remain practical, effective, and aligned with business needs. You will oversee security operations, risk management, governance, incident response, and security awareness activities. Working closely with IT, senior stakeholders, third-party suppliers, and wider business teams, you will help maintain a secure technology environment and support ongoing compliance with relevant security standards and best practices. Key Responsibilities You will lead the development, implementation, and maintenance of information security policies, procedures, and controls across the organisation. You will manage security risks, vulnerabilities, audits, and assessments, ensuring appropriate remediation plans are in place and tracked through to completion. You will oversee incident response processes, investigating security events and coordinating effective responses to minimise business impact. You will work with internal teams and external suppliers to ensure infrastructure, applications, cloud services, and networks are designed and operated securely. You will support compliance with relevant frameworks and standards such as ISO 27001, Cyber Essentials, NIST, GDPR, or similar. You will promote a positive security culture through user awareness, training, guidance, and stakeholder engagement. You will provide reporting and recommendations to senior leadership on security risks, trends, controls, and improvement plans. Skills and Experience The ideal candidate will have strong experience in IT security, cyber security, information security, or security operations within a business environment. You should have a good understanding of security governance, risk management, vulnerability management, incident response, access control, network security, endpoint security, and cloud security. Experience working with security frameworks such as ISO 27001, NIST, Cyber Essentials, CIS Controls, or similar would be highly beneficial. You will be confident engaging with technical and non-technical stakeholders, translating security risks into clear business language. Relevant certifications such as CISSP, CISM, CISA, ISO 27001 Lead Implementer, CompTIA Security+, or similar would be advantageous. Candidate Profile This role would suit a proactive and pragmatic security professional who can balance risk, compliance, and operational delivery. You will be comfortable taking ownership, influencing stakeholders, and improving security maturity across a growing or complex environment.
PSR Solutions are working with a market leading client working within the Civil Engineering Sector to recruit a Technical Assistant/UAV Pilot to Join their team on a permanent basis. Technical Assistant Roles and Responsibilities Planning and executing UAV survey missions to capture high-resolution aerial imagery and geospatial data for land surveying, construction and infrastructure projects. Conduct pre-flight planning, risk assessments and equipment inspections to ensure safe and compliant drone operations. Operate RTK/PPK-enabled drones to collect accurate topographic, volumetric and mapping data. Establish ground control points to improve survey accuracy and validate collected data. Process aerial imagery using photogrammetry software to generate orthomosaics, digital elevation models, digital surface models and 3D point clouds. Collaborate with surveyors, engineers, and project managers to deliver accurate geospatial information, supporting project-planning and decision-making. Maintain detailed flight logs, maintenance records and operational documentation in accordance with regulatory requirements. Ensure compliance with aviation regulations, company procedures and health and safety standards during all UAV operations. Perform routine maintenance, firmware updates and calibration of UAVs, GNSS equipment and associated survey instruments. Conduct quality assurance checks on collected survey data to ensure accuracy, completion and consistency ahead of any final submission. Assist with site reconnaissance, project planning, and survey control establishment to optimise data collection efficiency. Technical Assistant Requirements GVC (General Visual Line of Sight Certificate) Licence Previous experience in flying drones Construction Experience is desirable but not essential Have a full, UK, clean driving licence (Travel across sites is required Technical Assistant Benefits Salary - 37,000 - 42,000 DOE Covering multiple sites across the Midlands and Oxford Region Hours: 07:30am to 17:00pm 23 days plus bank holidays, with additional holiday based on service. Company Pension scheme Enhanced Maternity & Paternity Pay Free and Confidential Employee Assistance Programme. If you are interested in this Technical Assistant role, please apply or contact Jack Brown at PSR Solutions
Jul 07, 2026
Full time
PSR Solutions are working with a market leading client working within the Civil Engineering Sector to recruit a Technical Assistant/UAV Pilot to Join their team on a permanent basis. Technical Assistant Roles and Responsibilities Planning and executing UAV survey missions to capture high-resolution aerial imagery and geospatial data for land surveying, construction and infrastructure projects. Conduct pre-flight planning, risk assessments and equipment inspections to ensure safe and compliant drone operations. Operate RTK/PPK-enabled drones to collect accurate topographic, volumetric and mapping data. Establish ground control points to improve survey accuracy and validate collected data. Process aerial imagery using photogrammetry software to generate orthomosaics, digital elevation models, digital surface models and 3D point clouds. Collaborate with surveyors, engineers, and project managers to deliver accurate geospatial information, supporting project-planning and decision-making. Maintain detailed flight logs, maintenance records and operational documentation in accordance with regulatory requirements. Ensure compliance with aviation regulations, company procedures and health and safety standards during all UAV operations. Perform routine maintenance, firmware updates and calibration of UAVs, GNSS equipment and associated survey instruments. Conduct quality assurance checks on collected survey data to ensure accuracy, completion and consistency ahead of any final submission. Assist with site reconnaissance, project planning, and survey control establishment to optimise data collection efficiency. Technical Assistant Requirements GVC (General Visual Line of Sight Certificate) Licence Previous experience in flying drones Construction Experience is desirable but not essential Have a full, UK, clean driving licence (Travel across sites is required Technical Assistant Benefits Salary - 37,000 - 42,000 DOE Covering multiple sites across the Midlands and Oxford Region Hours: 07:30am to 17:00pm 23 days plus bank holidays, with additional holiday based on service. Company Pension scheme Enhanced Maternity & Paternity Pay Free and Confidential Employee Assistance Programme. If you are interested in this Technical Assistant role, please apply or contact Jack Brown at PSR Solutions
Job Title: IT & Infrastructure Manager Location: Ripon Salary : £40,000 - £45,000 per annum Hours: Monday to Friday 9:00 am - 5:00 pmA skilled IT & Infrastructure Manager is sought to join a well established, internationally operating but close knit business based in Ripon! This is a hands on and strategic role for a tech savvy professional to lead IT operations, support users and drive improvements across systems and infrastructure. You'll ensure reliability, security and efficiency while also leading projects and enhancing technology in a collaborative environment. Your Duties as IT & Infrastructure Manager will include: Manage and support all IT operations including servers, networks, PCs, laptops and printers Provide application software support across Office 365, accounting and a third party ERP system Ensure the security and integrity of the company's data and technology infrastructure including implementing protective measures and ensuring legal/audited compliance Support and maintain the company website and e-commerce platforms Plan and implement IT and infrastructure projects including hardware installations, software updates and system improvements Provide reporting and data analysis for management teams from ERP/CRM systems Manage premises maintenance and coordinate with contractors and service providers Ensure the operations are running within health and safety regulations and employment law standards Experience and Skills required: Positive work ethic and ability to work independently and within a team Strong communication skills (verbal and written) Professional exposure in an IT role with a broad technical skillset In depth knowledge of Microsoft Windows server configuration and network environments Experience working with ERP and CRM systems is essential Logical thinking and confident troubleshooting skills Strong planning, organisational and reporting abilities Forward thinking with an interest in emerging technologies and innovation Ability to lead change including introducing new technologies, upgrades and automation SQL database management skills (desirable but not essential) This is a full time, permanent position offering a competitive salary of up to £45,000 per annum depending on experience. In addition, you will benefit from working in a modern, newly built office alongside private healthcare, a company pension, regular company events and more. You'll be joining a supportive, successful business with a strong focus on innovation and operational excellence. The role offers variety, autonomy and the opportunity to lead meaningful technology projects within a company that truly values continuous improvement. APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Jul 07, 2026
Full time
Job Title: IT & Infrastructure Manager Location: Ripon Salary : £40,000 - £45,000 per annum Hours: Monday to Friday 9:00 am - 5:00 pmA skilled IT & Infrastructure Manager is sought to join a well established, internationally operating but close knit business based in Ripon! This is a hands on and strategic role for a tech savvy professional to lead IT operations, support users and drive improvements across systems and infrastructure. You'll ensure reliability, security and efficiency while also leading projects and enhancing technology in a collaborative environment. Your Duties as IT & Infrastructure Manager will include: Manage and support all IT operations including servers, networks, PCs, laptops and printers Provide application software support across Office 365, accounting and a third party ERP system Ensure the security and integrity of the company's data and technology infrastructure including implementing protective measures and ensuring legal/audited compliance Support and maintain the company website and e-commerce platforms Plan and implement IT and infrastructure projects including hardware installations, software updates and system improvements Provide reporting and data analysis for management teams from ERP/CRM systems Manage premises maintenance and coordinate with contractors and service providers Ensure the operations are running within health and safety regulations and employment law standards Experience and Skills required: Positive work ethic and ability to work independently and within a team Strong communication skills (verbal and written) Professional exposure in an IT role with a broad technical skillset In depth knowledge of Microsoft Windows server configuration and network environments Experience working with ERP and CRM systems is essential Logical thinking and confident troubleshooting skills Strong planning, organisational and reporting abilities Forward thinking with an interest in emerging technologies and innovation Ability to lead change including introducing new technologies, upgrades and automation SQL database management skills (desirable but not essential) This is a full time, permanent position offering a competitive salary of up to £45,000 per annum depending on experience. In addition, you will benefit from working in a modern, newly built office alongside private healthcare, a company pension, regular company events and more. You'll be joining a supportive, successful business with a strong focus on innovation and operational excellence. The role offers variety, autonomy and the opportunity to lead meaningful technology projects within a company that truly values continuous improvement. APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Intro A growing, acquisitive professional services business backed by private equity is seeking a Finance Integration Manager to support the Finance Director through a period of continued expansion and integration activity. This is a highly visible role focused on post-acquisition integration, group reporting, financial operations, systems development, and management information. The successful candidate will play a key role in embedding newly acquired businesses into the group, strengthening reporting frameworks, and supporting wider finance transformation and automation initiatives. The Company A leading UK professional services firm with a long-established reputation and a diverse client base. The business has grown significantly through both organic growth and acquisition and continues to invest heavily in technology, automation, operational efficiency, and financial infrastructure. Finance sits at the heart of this growth agenda, supporting integration, reporting, and strategic decision-making across the group. The Role Reporting to the Finance Director, you will support group-level reporting, acquisition integration activities, financial operations, and systems development across a growing multi-entity environment. The role combines technical reporting, project delivery, stakeholder management, and process improvement, requiring someone who is comfortable operating in a fast-paced environment undergoing significant change. Key responsibilities include: Leading the financial integration of newly acquired businesses into group systems, processes, and reporting frameworks Aligning chart of accounts, controls, reporting structures, and finance processes across entities Acting as the finance lead during post-acquisition integration activities Supporting consolidated group reporting across multiple entities Partnering with operational teams, acquired businesses, and external advisers throughout integration programmes Supporting the implementation and optimisation of finance systems, including Business Central and associated finance modules Designing and improving finance processes across accounts payable, approvals, purchasing, and reporting workflows Developing and maintaining complex Excel models for group consolidation and management reporting Driving improvements in reporting automation, efficiency, and data quality Supporting the production of board-level reporting, performance analysis, and management information Translating financial data into clear commentary and actionable insight for senior stakeholders Building reporting packs to support integration progress, growth initiatives, and business performance monitoring Supporting financial controls, governance, and reporting consistency across newly integrated entities Assisting with month-end processes, audit activity, and statutory reporting requirements Your Profile Fully qualified accountant (ACA, ACCA, or CIMA) Strong post-qualification experience within professional services, multi-entity organisations, or acquisitive businesses Demonstrable experience supporting post-acquisition integration programmes Strong group reporting and consolidation experience Experience preparing senior management, executive, or board-level reporting Advanced Excel capability, including complex modelling, consolidation, and reporting packs Strong analytical skills with the ability to convert financial data into meaningful business insight Comfortable operating in changing environments with multiple concurrent priorities Strong communication and stakeholder management skills across finance and non-finance teams Highly organised with excellent attention to detail Compensation & Benefits This role offers a rate of £450-550 per day inside IR35 alongside hybrid working, with a minimum of three days per week in the London office. The position provides significant exposure to acquisition activity, senior leadership, finance transformation initiatives, and strategic business projects within a growing and evolving organisation.
Jul 07, 2026
Seasonal
Intro A growing, acquisitive professional services business backed by private equity is seeking a Finance Integration Manager to support the Finance Director through a period of continued expansion and integration activity. This is a highly visible role focused on post-acquisition integration, group reporting, financial operations, systems development, and management information. The successful candidate will play a key role in embedding newly acquired businesses into the group, strengthening reporting frameworks, and supporting wider finance transformation and automation initiatives. The Company A leading UK professional services firm with a long-established reputation and a diverse client base. The business has grown significantly through both organic growth and acquisition and continues to invest heavily in technology, automation, operational efficiency, and financial infrastructure. Finance sits at the heart of this growth agenda, supporting integration, reporting, and strategic decision-making across the group. The Role Reporting to the Finance Director, you will support group-level reporting, acquisition integration activities, financial operations, and systems development across a growing multi-entity environment. The role combines technical reporting, project delivery, stakeholder management, and process improvement, requiring someone who is comfortable operating in a fast-paced environment undergoing significant change. Key responsibilities include: Leading the financial integration of newly acquired businesses into group systems, processes, and reporting frameworks Aligning chart of accounts, controls, reporting structures, and finance processes across entities Acting as the finance lead during post-acquisition integration activities Supporting consolidated group reporting across multiple entities Partnering with operational teams, acquired businesses, and external advisers throughout integration programmes Supporting the implementation and optimisation of finance systems, including Business Central and associated finance modules Designing and improving finance processes across accounts payable, approvals, purchasing, and reporting workflows Developing and maintaining complex Excel models for group consolidation and management reporting Driving improvements in reporting automation, efficiency, and data quality Supporting the production of board-level reporting, performance analysis, and management information Translating financial data into clear commentary and actionable insight for senior stakeholders Building reporting packs to support integration progress, growth initiatives, and business performance monitoring Supporting financial controls, governance, and reporting consistency across newly integrated entities Assisting with month-end processes, audit activity, and statutory reporting requirements Your Profile Fully qualified accountant (ACA, ACCA, or CIMA) Strong post-qualification experience within professional services, multi-entity organisations, or acquisitive businesses Demonstrable experience supporting post-acquisition integration programmes Strong group reporting and consolidation experience Experience preparing senior management, executive, or board-level reporting Advanced Excel capability, including complex modelling, consolidation, and reporting packs Strong analytical skills with the ability to convert financial data into meaningful business insight Comfortable operating in changing environments with multiple concurrent priorities Strong communication and stakeholder management skills across finance and non-finance teams Highly organised with excellent attention to detail Compensation & Benefits This role offers a rate of £450-550 per day inside IR35 alongside hybrid working, with a minimum of three days per week in the London office. The position provides significant exposure to acquisition activity, senior leadership, finance transformation initiatives, and strategic business projects within a growing and evolving organisation.
Overview A global Insurance organisation is looking for a Senior Project Manager required to lead a global data centre and cloud transformation programme. The role will focus on migrating business-critical applications into standardised infrastructure and cloud environments, driving consolidation, improving security, and reducing operational complexity across a global organisation. Responsibilities Lead the delivery of large-scale application and infrastructure migration projects. Develop and manage project plans, milestones, budgets, risks, and dependencies. Coordinate application owners, technical teams, vendors, and stakeholders globally. Plan and oversee migration waves, workshops, testing, and cutover activities. Provide project governance, reporting, and updates to senior stakeholders and steering committees. Deliver through a mix of Agile (Azure DevOps) and Waterfall methodologies. Experience Required Proven experience delivering large-scale application, cloud, or data centre migration programmes. Strong knowledge of IT Infrastructure, Data Centres, Cloud Platforms, Networks, and Operations. Background delivering projects within Insurance, Financial Services, or other regulated environments. Experience managing global projects with multiple workstreams, vendors, and stakeholders. Strong project governance skills including planning, budgeting, RAID management, and executive reporting. Excellent stakeholder management and communication skills, with the ability to work effectively across global teams. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 07, 2026
Contractor
Overview A global Insurance organisation is looking for a Senior Project Manager required to lead a global data centre and cloud transformation programme. The role will focus on migrating business-critical applications into standardised infrastructure and cloud environments, driving consolidation, improving security, and reducing operational complexity across a global organisation. Responsibilities Lead the delivery of large-scale application and infrastructure migration projects. Develop and manage project plans, milestones, budgets, risks, and dependencies. Coordinate application owners, technical teams, vendors, and stakeholders globally. Plan and oversee migration waves, workshops, testing, and cutover activities. Provide project governance, reporting, and updates to senior stakeholders and steering committees. Deliver through a mix of Agile (Azure DevOps) and Waterfall methodologies. Experience Required Proven experience delivering large-scale application, cloud, or data centre migration programmes. Strong knowledge of IT Infrastructure, Data Centres, Cloud Platforms, Networks, and Operations. Background delivering projects within Insurance, Financial Services, or other regulated environments. Experience managing global projects with multiple workstreams, vendors, and stakeholders. Strong project governance skills including planning, budgeting, RAID management, and executive reporting. Excellent stakeholder management and communication skills, with the ability to work effectively across global teams. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is £43,000 - £48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of £165 to £185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jul 07, 2026
Seasonal
We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is £43,000 - £48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of £165 to £185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.