51 jobs found

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: We are seeking a highly motivated and detail-oriented Communications & Information Systems Technician to join our dynamic team. Saab provides the technical and logistical support to a wide range of laser-based training equipment used by The British Army. In this pivotal role, you will be responsible for maintaining and servicing the communications systems and supporting deployment. You will play an essential part in ensuring that our teams have the necessary resources to maintain efficiency and effectiveness of operations. Although predominantly based in the warehouse facility, the job also offers the opportunity of some travel to support other Saab sites and British Army exercises. Key Responsibilities: Assist in planning and preparation of CSS/Excon equipment (packing, system configuration, testing). Issue and receipt of CSS/Excon equipment. Corrective and preventative maintenance of CSS/Excon equipment. Technical troubleshooting including helpdesk support to field teams. Telescopic mast work and maintenance. Occasional in-field technical support of exercises to include set-up/tear down of CSS and Excon and through-exercise system monitoring and trouble shooting. Instructing equipment use. Requirement for occasional extended working hours and travel (including some weekend work). Qualifications and Skills: Essential Proven experience in IT with a good understanding of Windows OS, Microsoft & networking Math & English academic qualifications (GCSE A-C grade or equivalent) Knowledge of electrical & mechanical repairs including IPC Certification for Soldering Electrical & Electronic Assemblies or equivalent Strong organisational skills with the ability to manage multiple tasks & prioritise effectively Attention to detail & ability to identify discrepancies & resolve issues promptly Familiarity with safety & compliance regulations within the industry, including hazardous material handling Good communication skills with the ability to be in a customer facing role Willingness to work within the customer's environment which may include adverse conditions. Full UK driving license Desirable GCSE/BTEC or equivalent experience in ICT Forklift operating license Previous mast work experience By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.

About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.

We are seeking an organized, technically minded Engineering Planner to join an operations team. In this pivotal role, you will act as the operational heartbeat of our maintenance scheduling, ensuring that our property portfolio runs safely, efficiently, and in strict compliance with statutory legislation. Whether you come from a fast-paced Facilities Management (FM) helpdesk background or have hands-on engineering maintenance planning experience, you will use your practical technical knowledge to schedule, coordinate, and track Planned Preventative Maintenance (PPM) and compliance works. You will bridge the gap between field engineers, helpdesk dispatchers, and clients to ensure top-tier service delivery. Key Responsibilities PPM & Maintenance Scheduling: Proactively plan, schedule, and coordinate all Planned Preventative Maintenance (PPM), servicing, and statutory compliance works across commercial and residential properties. Engineering Resource Allocation: Assign work orders to mobile engineering teams and specialist subcontractors based on trade, technical skill set, geographical location, and priority SLAs. Technical Quality Control: Utilize your technical understanding to review job sheets, asset reports, and engineering notes, ensuring maintenance works meet high standards. Workflow & Helpdesk Coordination: Triage incoming maintenance requests, manage reactive repairs, and ensure seamless communication between clients, tenants, and field technicians. Compliance & Asset Tracking: Maintain accurate digital logs of statutory testing (e.g., Gas Safety, EICR, Fire Alarms, HVAC) to ensure 100% audit readiness and regulatory adherence. SLA & Contractor Management: Monitor schedules to ensure all maintenance tasks and reactive callouts are completed well within agreed Service Level Agreements (SLAs). What We Are Looking For Relevant Experience: Proven planning and coordination experience gained within either a fast-paced FM helpdesk environment or an engineering maintenance planning/scheduling role. Technical Know-How: A solid understanding of building services, hard FM operations, or core engineering systems (electrical, mechanical, HVAC, or fire & life safety). Planning & Systems Acumen: Exceptional organizational skills with experience managing complex master schedules and computerized maintenance management systems (CAFM / CMMS). Communication Skills: Confident dealing with technical engineers, contractors, and corporate clients alike, with a calm and proactive approach to problem-solving. Compliance Mindset: Strong attention to detail and a rigorous approach to health and safety compliance tracking. If you are interested in the role apply online today or contact Astrid Camacho for more information.

Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Client Retention Manager to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do! The successful candidate will act as a primary contact for escalated accounts and will support continuous improvement by identifying trends and service gaps that impact retention. The role ensures timely intervention, structured service recovery, and close collaboration with internal teams. In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual leave plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you've been employed by them for 12 months they will also reward you with your birthday off every year. Responsibilities: -Identify at-risk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems -Make prompt contact with customers to understand service concerns, investigate root causes, and set clear expectations for recovery -Develop structured recovery plans in collaboration with internal teams -Monitor visit compliance and service delivery performance to stabilise customer relationships -Maintain regular communication with customers throughout the recovery process and ensure all commitments are met -Maintain accurate records of at-risk cases, recovery actions, communications, and outcomes -Produce regular reports on contract retention trends, saved accounts, recurring issues, and improvement opportunities -Provide guidance to colleagues on effective service recovery and customer retention behaviours -Support continuous improvement initiatives focused on reducing service-driven cancellations and enhancing customer satisfaction -Manage the end-to-end contract termination process where recovery is not achievable Candidate Attributes : -Excellent interpersonal, verbal, and written communication skills -Strong problem-solving and analytical skills with the ability to interpret trends and operational issues -Commercially aware, proactive, and able to work independently -High attention to detail and strong organisational skills, with the ability to manage multiple cases simultaneously -Collaborative team player with the ability to influence across departments -Proficiency with MS Office and ability to learn new systems quickly ? Flexible Working - Monday - Friday, 40 hours per week (flexible start and finish time) - one day per week WFH Salary - £32,000 + attractive benefits package + free onsite parking

Field Service Engineer EPoS & IT Support Looking for people based in: Newry, Lurgan, Banbridge, Portadown, Armagh Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions from helpdesk to rapid on-site response. We proudly support some of the UK s most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What s in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime opportunities Full uniform and tools provided Ongoing training and development Opportunity to work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador. What You ll Be Doing - Installing, maintaining, and repairing EPoS and IT hardware - Carrying out proactive and scheduled maintenance visits - Diagnosing faults and delivering fast, effective fixes - Providing basic user guidance and support when required - Delivering consistently high levels of customer service What We re Looking For: - Experience in a field-based engineering role (EPoS, IT, or similar) - Background in Retail, Hospitality, or Leisure environments preferred - Strong fault-finding and problem-solving skills - Confident communication skills with a customer-focused approach - Comfortable using Microsoft Office and learning new systems Why Join Barron McCann? We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day. If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver s license.

We're working exclusively with an established and growing technology-driven manufacturing business based in Cardiff that is looking to add an IT Support Technician to its internal IT team. This is an excellent opportunity for someone with at least 12 months' IT support experience who enjoys troubleshooting, supporting end users, and contributing to the smooth running of business-critical systems. As an IT Support Technician, you'll provide first and second-line support across the organisation, ensuring users receive prompt and effective technical assistance while helping maintain the company's IT infrastructure and systems. You'll work closely with the IT Manager and wider business, supporting a diverse range of hardware, software, and network technologies. You will need to be able to demonstrate the following: Minimum 1 year's experience within an IT support role Experience supporting Microsoft-based desktop environments Familiarity with hardware troubleshooting and system maintenance Knowledge of helpdesk ticketing systems would be advantageous You will be responsible for the following: Provide 1st and 2nd line technical support to end users Diagnose and resolve hardware, software, and system issues Install, configure, and maintain desktop, laptop, and network equipment Monitor and manage IT helpdesk tickets, ensuring SLAs are achieved Maintain IT asset and equipment inventories Support software licensing and compliance requirements Perform hardware upgrades, repairs, and system maintenance Create and maintain technical documentation and knowledge base articles Deliver user training and guidance on internal IT systems Support IT security, compliance, and best practice initiatives This is an opportunity to join a stable, well-established organisation, working within a varied and hands-on technical role. An opportunity to further develop your IT career in a supportive and collaborative team environment. For a confidential conversation, apply with an up-to-date CV.

Technical Support Operative Our client is looking for a Junior helpdesk support Technician. This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future caree r . This company is a very well established company based in Aston in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm. You will be offering support via phone or email Pay Rate From £12.71 per hour We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap

My well established Client is urgently recruiting for a proactive and customer-focused IT Technician to join their team for an initial 8 weeks, possibly longer and possibly permanent. Reporting to the Technology Lead and Service Delivery Lead, you'll provide first-line IT support, help maintain their IT infrastructure, and assist with the delivery of technology projects across the business. Key Responsibilities Provide first-line IT support via phone, email and the helpdesk system. Troubleshoot hardware, software and user issues, escalating where necessary. Manage IT helpdesk tickets, ensuring timely updates and resolutions. Support user onboarding and offboarding, including device setup, account creation and access management. Maintain IT asset registers, software licences and equipment inventories. Prepare, redeploy and manage IT equipment, ensuring adequate stock levels. Liaise with third-party suppliers and service providers. Monitor mobile device and router usage and carry out routine system maintenance. Support IT projects and attend company sites when required. Contribute to continuous improvement initiatives and provide general IT support across the business. About You You'll have: Experience in a first-line IT support or IT technician role. Strong problem-solving and communication skills. A customer-focused approach with excellent organisational skills. The ability to prioritise tasks and work independently as well as part of a team. A willingness to learn and support ongoing improvements. This role is fully onsite and there maybe a need to work at weekends which will be paid at 1.5 the agreed hourly rate. If you feel this role is a good fit for your skills and experience, please send an up to date CV for an immediate response and more information on the role / Client.

Job Title: IT Helpdesk and Field Maintenance Engineer Location: Bridgend Salary: 30,000 - 35,000 per year Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend "On-Call" Rota Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work. Participation in a pre planned, rota based on call service, providing technical support during scheduled weekends will be required as part of this role. Please Note: we are required to carry out a DBS check for every open vacancy. Key Responsibilities: Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Attend partner sites to diagnose and repair services when needed, including ticket escalations, Maintenance tasks (PC Rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (Laptop delivery/setup, PC upgrades, firewall swap, etc) Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Install and configure software applications and operating systems. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What We're looking for: A 2nd/3rd line ICT background with service desk experience preferred. Comfortable supporting partners remotely and on-site. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Where required, you will work scheduled weekend and bank holiday shifts (08:30 - 17:00), planned and communicated in advance as part of a rota. Full UK driving licence. Benefits: Competitive salary of 30,000 - 35,000 per annum (experience depending). EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Additional leave. Employee discount. Free On-site parking. Store discount. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 2nd Line Technical Support, 1st Line IT Technician, Field IT Support Engineer, Field IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Service Desk Support, IT Customer Service Technician, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

An IT Support Technician is required to join a growing Digital team at the York head office of a leading UK technical training provider. Working within a small and collaborative team, you will provide practical day-to-day IT support while contributing to a variety of digital projects across the business. The role combines user support, hardware maintenance, account administration, fault diagnosis and quality assurance testing. You will support colleagues both in person and remotely and help ensure systems and equipment remain reliable, secure and up to date. Occasional travel to the company's Slough and Livingston locations will also be required. Key Responsibilities: Capture, manage and complete IT support tickets within agreed timescales. Answer support calls and provide clear technical assistance to colleagues. Deliver remote desktop support and resolve user issues efficiently. Research, quote and order suitable IT hardware, software and equipment. Update and maintain IT equipment, devices and network infrastructure. Diagnose hardware, software and connectivity faults and recommend practical solutions. Complete hardware maintenance, repairs and upgrades when required. Create, update and manage user accounts across a range of business systems. Carry out quality assurance testing of new systems, updates and digital tools. Deliver and collect equipment and supplies between teams and company locations. Experience & Skills Required The successful candidate will demonstrate the following: Demonstrate previous experience in an IT support, helpdesk or technical support role. Communicate clearly and professionally both verbally and in writing. Organise workloads effectively and manage multiple support requests. Possess practical experience supporting both Windows and macOS environments. Understand computer hardware, peripherals, software and basic network support. Research technical problems independently and recommend appropriate solutions. Apply a logical and methodical approach to fault finding and diagnostics. Work collaboratively within a small team and contribute to wider digital projects. Demonstrate knowledge of Unix or Linux environments although this is desirable rather than essential. Hold a full clean UK driving licence and be willing to travel occasionally. What's on Offer This IT Support Technician position offers the opportunity to join a friendly and collaborative Digital team where your work will have a visible impact across the business. The role offers a salary of 27,500 per annum and a varied workload covering user support, equipment management, systems testing and wider digital projects. Working hours are Monday to Thursday from 8:45am to 5:30pm and Friday from 8:45am to 5:00pm with a one-hour lunch break. Salary :- 27,500 per annum. Location :- York, North Yorkshire with occasional travel to Slough and Livingston. Company:- A leading UK technical training provider operating across multiple specialist training centres. Diversity & Inclusion ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

IT Support Engineer Location: Aberdeen Job Type: Full Time, Permanent About the Role Grace May is delighted to be working in partnership with a well-established organisation to recruit an IT Support Engineer. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a supportive and collaborative IT team. You'll play a key role in providing technical support to users while gaining exposure to infrastructure, Microsoft technologies and a variety of IT projects. Key Responsibilities Provide 1st and 2nd line IT support to users via phone, email and in person. Log, prioritise and resolve support requests using the helpdesk system. Install, configure and support desktops, laptops and printers. Assist with the administration and maintenance of Windows Server and Microsoft 365 environments. Support network connectivity and troubleshoot technical issues. Help maintain backup and disaster recovery systems. Liaise with third-party suppliers to resolve hardware and software issues. Assist with IT upgrades, projects and continuous improvement initiatives. Provide occasional support to other company locations as required. About You To be successful in this role, you'll ideally have: Previous experience in an IT Support, Service Desk or Helpdesk role. Experience supporting Windows 10 and Windows 11. Good knowledge of Microsoft 365 and Microsoft Office. Experience installing and supporting desktop and laptop hardware. Basic knowledge of Windows Server. An understanding of networking fundamentals, including DNS, DHCP and VPN. Experience using an IT helpdesk or ticketing system. Excellent communication and customer service skills. A full UK driving licence and access to your own vehicle. What's on Offer Competitive salary. Comprehensive benefits package. Ongoing training and professional development. Exposure to infrastructure technologies and IT projects. Supportive team environment with genuine opportunities for career progression. Full-time, permanent position based in Aberdeen. Whether you're currently working as an IT Support Engineer, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Desktop Support Engineer, Systems Support Engineer, 1st Line Support Engineer or 2nd Line Support Engineer , we'd be pleased to hear from you. Apply today for further information

IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.

Robert Half are looking for an ambitious Support Technician who's keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good communication to multiple stakeholders in and outside of the company. Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation, deliver basic training, and contribute to improving IT processes. Provided 1st line IT support for hardware, software, Microsoft 365, and business applications. Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system. Managed user onboarding/offboarding, account administration, access permissions, and device provisioning. Installed, configured, and supported desktops, laptops, mobile devices, peripherals, and Windows 11 environments. Supported Microsoft 365 technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer service while promoting IT best practices and cyber security awareness. Please note this role is 5 days a week on-site. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Network Manager / IT Lead Sutton 47,000 - 52,000 + Pension + Holidays + Excellent Benefits Are you an experienced Network Manager or IT professional looking for the chance to take ownership of a full IT transformation? Do you want a role where you can shape strategy, modernise infrastructure, build a team and make a genuine impact across a school environment? This is an excellent opportunity to join a well-established secondary school that is investing heavily into its IT provision and looking to bring more technical expertise in-house. The school has already made strong progress with staff laptops, interactive classroom technology and Microsoft-based systems, but they are now looking for the right person to take their network, cloud infrastructure and wider IT strategy to the next level. In this role, you will be responsible for leading the school's IT function, managing day-to-day network and helpdesk operations, supporting the move towards cloud-based Microsoft 365 systems, and helping develop a long-term technology roadmap. You will also play a key role in shaping the future IT team, including helping recruit and support an additional IT Technician. The ideal candidate will have strong network management experience and a good understanding of Microsoft 365, cloud migration, infrastructure and IT support. Experience in a school or education environment would be highly beneficial, but candidates from wider industry backgrounds will also be considered if they have the right technical knowledge and motivation to move into a meaningful, long-term role. This is a fantastic opportunity for someone who wants more than a standard support role. You will have the chance to work with a blank canvas, influence strategy, improve systems, support staff and students, and become a key part of the school's future development. The Role Lead and manage the school's IT network and infrastructure Support the transition towards Microsoft 365 and cloud-based systems Manage day-to-day IT operations, network issues and helpdesk support Work with senior leadership on IT strategy, budgets and future development Bring more IT expertise in-house while working alongside external IT partners Help recruit and develop an additional IT Technician Support staff in getting the most out of technology to enhance teaching and learning Fully on-site role within a large secondary school environment The Person Experienced Network Manager, IT Manager, Infrastructure Engineer or similar Strong knowledge of networks, Microsoft 365, cloud systems and IT infrastructure Able to balance hands-on technical work with strategic planning Confident supporting users and managing IT priorities across a busy organisation School or education experience would be desirable but is not essential Looking for a long-term role where they can build, improve and take ownership Wants to make a real impact on staff, students and the future of IT provision in a school environment Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

IT Support Technician Job Purpose To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses. Key Responsibilities Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses. Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services. Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions. Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems. Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals. Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services. Support VoIP, unified communications and collaboration technologies. Support user onboarding, offboarding, account lifecycle management and identity administration. Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal. Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request. Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College. Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles. Liaise with third-party suppliers and service providers where required to support operational activities and project delivery. Ensure compliance with College IT security, cybersecurity, data protection and information governance policies. Provide occasional support outside normal working hours where operationally required. Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager. Essential Skills & Experience Experience supporting enterprise IT environments, preferably within a multi-site organisation. Good working knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID. Experience with endpoint management and enterprise security technologies, including Microsoft Intune, Microsoft Defender or equivalent solutions. Good working knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wired and wireless networking. Experience supporting enterprise applications, cloud services and business-critical systems. Experience using IT Service Management (ITSM) or helpdesk platforms to manage incidents and service requests. Strong troubleshooting, analytical and problem-solving skills with the ability to prioritise and manage multiple tasks effectively. Excellent customer service, communication and interpersonal skills, with the ability to support both technical and non-technical users. Ability to work independently and collaboratively within a multi-campus environment. Desirable Skills Microsoft certifications such as MS-900 or AZ-900 . ITIL Foundation certification or equivalent. Knowledge of PowerShell or basic automation scripting. Experience supporting higher education or multi-site organisations. Personal Attributes Professional, customer-focused and approachable. Strong sense of ownership, accountability and attention to detail. Excellent communication and teamwork skills. Flexible, adaptable and able to work under pressure. Committed to continuous learning and professional development. Additional Requirements Willingness to travel between UKMC campuses when required. Flexibility to provide occasional evening or weekend support where operationally required. Full UK driving licence (desirable).