46 jobs found

This leading Retail organisation are looking to appoint a Business Intelligence / Power BI Analyst to support their finance function in developing Dashboards and Power BI Reports to support senior management decisioning and automate processes. Your primary focus turning data from multiple sources into clear, actionable insights for the business in Power BI. Client Details Leading Retail organisation Description This leading Retail organisation are looking to appoint a Business Intelligence / Power BI Analyst to support their finance function in developing Dashboards and Power BI Reports to support senior management decisioning and automate processes. Your primary focus turning data from multiple sources into clear, actionable insights for the business in Power BI. You will also provide ongoing support and training to end users, ensuring they can confidently and effectively use Power BI reporting solutions. Alongside this core reporting focus, you will design, build and support automation tools (an interest in learning and developing skills in Power Automate / Power Apps is desirable) that improve business workflows. Working closely with Finance, over time you will help develop approval processes, identify automation opportunities, and support continuous process improvement through practical AI and automation solutions. Key Responsibilities: Collaborating with stakeholders to gather and understand business requirements, ensuring alignment with business goals Ensuring deliverables are completed to specification, and within agreed timelines Implementing best practices for data visualisation and report design to enhance user experience and data comprehension Create and maintain data models to ensure efficient performance and accurate data representation Transform raw data from multiple sources (databases, APIs, Excel, etc.) into meaningful and visually appealing reports Optimise Power BI reports and dashboards for performance, ensuring fast load times and responsiveness Monitoring and maintaining data quality and integrity across all reports and dashboards Conducting regular reviews and updates of PowerBI reports and dashboards to ensure they meet evolving business needs Support the business with automation and developing workflows through suitable automation platforms Work closely with Finance teams to identify reporting, control and process automation opportunities Training and supporting end-users to effectively utilise PowerBI and other tools/reports Staying updated with the latest PowerBI features and automation trends to continuously improve automation and reporting capabilities Profile Proven experience as a BI Developer, Power BI Developer, automation specialist or similar role. Strong proficiency in Power BI Desktop, Power BI Service, and Power Query. Solid understanding of data modelling concepts, including star schema, relationships, and normalisation. Experience with DAX (Data Analysis Expressions) for creating complex measures and calculations Familiarity with Power BI best practices, security, and sharing capabilities. Proficient in SQL and experience with querying databases (SQL Server, Oracle, etc.). Knowledge of ETL (Extract, Transform, Load) processes and tools. Analytical thinker / problem solver Keen to learn and understand what is available in the market to support the business with automation Be proactive in flagging new tools and automation opportunities and willingness to explore the opportunities for the business. Ability to manage time and prioritise workloads based on urgency and importance with minimal supervision Willingness to see through complicated issues to resolution Structured and detail-oriented, with a strong focus on data accuracy, reconciliation and auditability Strong stakeholder management and communication skills, with experience working with finance teams Finance background or prior experience supporting Finance reporting/processes is required; experience in multi-department environments is a plus Experience building and supporting automation solutions is a plus. As an organisation we are keen to develop automation. We are looking for someone who is keen to develop their own skills in this area and support the business in their journey to automation of processes Job Offer Opportunity to work in a newly created role Opportunity to lead on reporting capability enhancement with career progression

This leading Retail organisation are looking to appoint a Business Intelligence / Power BI Analyst to support their finance function in developing Dashboards and Power BI Reports to support senior management decisioning and automate processes. Your primary focus turning data from multiple sources into clear, actionable insights for the business in Power BI. Client Details Leading Retail organisation Description This leading Retail organisation are looking to appoint a Business Intelligence / Power BI Analyst to support their finance function in developing Dashboards and Power BI Reports to support senior management decisioning and automate processes. Your primary focus turning data from multiple sources into clear, actionable insights for the business in Power BI. You will also provide ongoing support and training to end users, ensuring they can confidently and effectively use Power BI reporting solutions. Alongside this core reporting focus, you will design, build and support automation tools (an interest in learning and developing skills in Power Automate / Power Apps is desirable) that improve business workflows. Working closely with Finance, over time you will help develop approval processes, identify automation opportunities, and support continuous process improvement through practical AI and automation solutions. Key Responsibilities: Collaborating with stakeholders to gather and understand business requirements, ensuring alignment with business goals Ensuring deliverables are completed to specification, and within agreed timelines Implementing best practices for data visualisation and report design to enhance user experience and data comprehension Create and maintain data models to ensure efficient performance and accurate data representation Transform raw data from multiple sources (databases, APIs, Excel, etc.) into meaningful and visually appealing reports Optimise Power BI reports and dashboards for performance, ensuring fast load times and responsiveness Monitoring and maintaining data quality and integrity across all reports and dashboards Conducting regular reviews and updates of PowerBI reports and dashboards to ensure they meet evolving business needs Support the business with automation and developing workflows through suitable automation platforms Work closely with Finance teams to identify reporting, control and process automation opportunities Training and supporting end-users to effectively utilise PowerBI and other tools/reports Staying updated with the latest PowerBI features and automation trends to continuously improve automation and reporting capabilities Profile Proven experience as a BI Developer, Power BI Developer, automation specialist or similar role. Strong proficiency in Power BI Desktop, Power BI Service, and Power Query. Solid understanding of data modelling concepts, including star schema, relationships, and normalisation. Experience with DAX (Data Analysis Expressions) for creating complex measures and calculations Familiarity with Power BI best practices, security, and sharing capabilities. Proficient in SQL and experience with querying databases (SQL Server, Oracle, etc.). Knowledge of ETL (Extract, Transform, Load) processes and tools. Analytical thinker / problem solver Keen to learn and understand what is available in the market to support the business with automation Be proactive in flagging new tools and automation opportunities and willingness to explore the opportunities for the business. Ability to manage time and prioritise workloads based on urgency and importance with minimal supervision Willingness to see through complicated issues to resolution Structured and detail-oriented, with a strong focus on data accuracy, reconciliation and auditability Strong stakeholder management and communication skills, with experience working with finance teams Finance background or prior experience supporting Finance reporting/processes is required; experience in multi-department environments is a plus Experience building and supporting automation solutions is a plus. As an organisation we are keen to develop automation. We are looking for someone who is keen to develop their own skills in this area and support the business in their journey to automation of processes Job Offer Opportunity to work in a newly created role Opportunity to lead on reporting capability enhancement with career progression

IT Support Technician Salary: Up to £35,000 DOE Location: Multi-Site Role East Midlands Hours: Full Time, Monday to Friday Permanent A Hands-On IT Role With Real Ownership We are recruiting on behalf of a well-established and growing organisation seeking an experienced IT Support Technician to provide support across multiple office and operational locations. This is an excellent opportunity for a proactive IT professional who enjoys getting out into the business, building relationships with users and taking ownership of IT issues from start to finish. The successful candidate will act as a key point of contact for employees, providing both remote and on-site support, while proactively identifying and resolving issues before they impact users. This role will suit someone who enjoys variety, autonomy and being the person colleagues turn to when they need IT support. The Role Provide first and second-line IT support to users across multiple sites Diagnose and resolve hardware, software, networking and system issues Support Microsoft 365, Windows environments and user accounts Install, configure and maintain desktops, laptops, mobile devices and peripherals Set up equipment for new starters and manage IT assets Travel between sites to provide on-site support and build strong relationships with end users Proactively identify recurring issues and implement improvements Support IT projects, upgrades and system rollouts Maintain accurate records of support requests, assets and resolutions Ensure IT systems remain secure, reliable and fit for purpose About You We are looking for someone who has: Previous experience within an IT Support Technician, IT Support Engineer, Service Desk Analyst or similar role Strong troubleshooting and problem-solving skills Experience supporting Microsoft 365 and Windows environments Knowledge of Active Directory, Azure AD and device management Understanding of networking fundamentals including TCP/IP, DNS and DHCP Excellent communication skills with a customer-focused approach A proactive mindset and the confidence to work independently A genuine passion for technology and continuous improvement A full UK driving licence and willingness to travel between sites when required What's on Offer? Salary up to £35,000 depending on experience Permanent, full-time position Varied role with exposure to multiple sites and technologies Opportunity to work within a supportive and growing organisation Ongoing training and development Immediate interviews available for suitable candidates If you're an experienced IT professional who enjoys solving problems, building relationships and making a genuine impact across a business, we'd love to hear from you. EMA25

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.

IT Support Engineer Location: Aberdeen Job Type: Full Time, Permanent About the Role Grace May is delighted to be working in partnership with a well-established organisation to recruit an IT Support Engineer. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a supportive and collaborative IT team. You'll play a key role in providing technical support to users while gaining exposure to infrastructure, Microsoft technologies and a variety of IT projects. Key Responsibilities Provide 1st and 2nd line IT support to users via phone, email and in person. Log, prioritise and resolve support requests using the helpdesk system. Install, configure and support desktops, laptops and printers. Assist with the administration and maintenance of Windows Server and Microsoft 365 environments. Support network connectivity and troubleshoot technical issues. Help maintain backup and disaster recovery systems. Liaise with third-party suppliers to resolve hardware and software issues. Assist with IT upgrades, projects and continuous improvement initiatives. Provide occasional support to other company locations as required. About You To be successful in this role, you'll ideally have: Previous experience in an IT Support, Service Desk or Helpdesk role. Experience supporting Windows 10 and Windows 11. Good knowledge of Microsoft 365 and Microsoft Office. Experience installing and supporting desktop and laptop hardware. Basic knowledge of Windows Server. An understanding of networking fundamentals, including DNS, DHCP and VPN. Experience using an IT helpdesk or ticketing system. Excellent communication and customer service skills. A full UK driving licence and access to your own vehicle. What's on Offer Competitive salary. Comprehensive benefits package. Ongoing training and professional development. Exposure to infrastructure technologies and IT projects. Supportive team environment with genuine opportunities for career progression. Full-time, permanent position based in Aberdeen. Whether you're currently working as an IT Support Engineer, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Desktop Support Engineer, Systems Support Engineer, 1st Line Support Engineer or 2nd Line Support Engineer , we'd be pleased to hear from you. Apply today for further information

Prestigious opportunity with a leading UK based and multi award-winning home furnishings business that supplies both retail and trade customers across the UK and Europe. Your new role The IT Support Analyst role is a hands-on position focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration, while also managing onboarding and offboarding processes, maintaining IT equipment, and producing documentation. In addition to day-to-day support, the Analyst works closely with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. If you possess a combination of the following then LETS TALK! * Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic skills. * Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. * Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. * Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. * Good organisational skills with the ability to work independently, manage workload, and escalate issues appropriately. * Customer-focused mindset with a proactive approach to problem solving, continuous improvement, and service delivery. In return you will Be rewarded with A salary in the region of £30,000 to £32,000 (DoE), along with a pension scheme, health cash plan, free onsite parking and 29 days annual leave. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Analyst Garelochhead, Helensburgh Are you an IT professional with experience supporting users across a range of technical abilities? Do you enjoy troubleshooting issues and improving IT systems in a hands-on environment? Would you like a role where you can develop your infrastructure skills while contributing to a secure and resilient IT function? What's in it for you? 30,000 basic salary 30 days holiday plus bank holidays Option to buy or sell up to 5 additional days of annual leave Pension scheme with up to 15% employer contribution (7% employee contribution) Hybrid working pattern - Monday to Thursday on site, Friday working from home Opportunity to work across a varied, multi-site organisation supporting around 300 users What will you be doing? Providing day-to-day support for the organisation's IT infrastructure and end users Resolving and escalating technical issues in a timely manner Monitoring systems to ensure security measures remain effective against cyber threats Supporting the administration and maintenance of business systems and IT services Managing the ordering, configuration and deployment of end-user hardware Liaising with third-party software, hardware and support providers Maintaining technical documentation, records and recovery procedures Supporting IT projects, including coordinating implementations when required Assisting with backup management and system recovery planning Identifying and resolving potential compatibility issues across the IT environment Ensuring IT policies and change management processes are followed Where you'll be doing it You'll be joining a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Working from a site close to Faslane, you'll become part of a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. What you'll need Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment Typically 1-2 years' experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration Experience supporting users with varying levels of technical knowledge Good understanding of Windows Operating Systems and Microsoft 365 applications Experience performing basic Active Directory tasks, including user creation, password resets and group membership management Knowledge of basic networking concepts, including DNS, DHCP and IP addressing Experience configuring and troubleshooting laptops and desktop devices Ability to create and maintain clear documentation and accurate records Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand your knowledge Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy Comfortable working with third-party support providers Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required Ability to commute to Garelochhead within approximately 45 minutes to one hour We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Your new company A leading UK-based and multi award-winning home furnishings business that supplies both retail and trade customers across the UK and Europe. Your new role The IT Support Analyst role is a hands-on position focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration, while also managing onboarding and offboarding processes, maintaining IT equipment, and producing documentation. In addition to day-to-day support, the Analyst works closely with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. What you'll need to succeed Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic skills. Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. Good organisational skills with the ability to work independently, manage workload, and escalate issues appropriately. Customer-focused mindset with a proactive approach to problem solving, continuous improvement, and service delivery. What you'll get in return You can expect a salary in the region of 30,000 to 32,000 (DoE), along with a pension scheme, health cash plan, free onsite parking and 29 days annual leave. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Analyst (4-5 Month Contract) Location: London (St. Paul's) Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business. Key Responsibilities Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs. Troubleshoot user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced IT Support / Service Desk role. Strong troubleshooting skills across Windows OS and Office 365 . Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Technical Support Help Desk Analyst (French Speaking) - 5 days: Monday - Friday, hours 12.00 19.30pm As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability Skills & Experience Fluency in French and English (spoken and written) Experience in a Help Desk / IT Support role Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory basics Familiarity with ticketing systems Excellent problem-solving and communication skills Strong customer service mindset Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences Great Customer Service MS Office Products Windows 10 iPhones Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower / LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

IT Desktop Support Analyst Tidworth, Wiltshire (SP9 7QD) Skills Desktop Support, IT Support, Windows 10, Windows 11, Microsoft Teams, SCCM, MECM, PC Imaging, Hardware Deployment, Office 365 £17.99 per hour PAYE (including holiday pay) 3 Month Contract Immediate Start Available 40 Hours Per Week Fully Office Based E-Personnel Recruitment is delighted to be recruiting for an experienced IT Desktop Support Analyst to join a busy IT support team based in Tidworth, Wiltshire. This is an excellent opportunity for a hands-on IT professional who enjoys supporting end users, deploying hardware and working within a fast-paced corporate environment. The Role As an IT Desktop Support Analyst, you will be responsible for configuring, deploying and supporting desktop equipment whilst providing excellent technical support to both office-based and remote users. You will play a key role in ensuring the smooth operation of IT services across the site. Key Responsibilities Build, image and configure PCs and laptops for deployment Install and deliver desktop equipment and peripherals Support Windows 10 and Windows 11 environments Provide desktop support to office-based and remote users Support Microsoft Teams and Office 365 applications Assist with desk moves, cabling and workstation setups Support corporate mobile phones and mobile applications Assist users with Multi-Factor Authentication (MFA) Support meeting room hardware and audio-visual equipment Manage IT assets, equipment returns and disposals Escalate incidents where required and follow IT support procedures Maintain accurate records and ensure compliance with company policies About You To be considered for this role, you should have: Previous IT Desktop Support, IT Support or Service Desk experience Experience building and imaging PCs Knowledge of SCCM, MECM or similar deployment tools Good knowledge of Windows 10 and Windows 11 Experience supporting Microsoft Teams and Office 365 Strong communication and customer service skills A full UK driving licence The ability to work in a hands-on environment involving the movement of IT equipment Security Clearance Requirements Due to the nature of this position, applicants must: Be a UK National Have lived and worked continuously in the UK for the last 5 years Be eligible to obtain Security Clearance Candidates who already hold BPSS or SC Clearance are encouraged to apply. Important Information Fully office-based position Own transport is essential due to the location and limited public transport links Immediate interviews available Hiring manager actively reviewing CVs Should your application be successful, you will be contacted shortly. Please note: The job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

2nd Line IT Support Engineer / Analyst Salary: £35k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing and well-established Managed Services Provider is looking for a customer-focused 2nd / 3rd Line IT Support Engineer / IT Support Analyst to join its expanding technical services team in South Wales. This opportunity would suit an experienced IT Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer or IT Support Analyst with experience supporting Microsoft 365 environments within an MSP, service desk or multi-user technical environment. Working within a collaborative support team, you ll provide high-quality 2nd and some 3rd line support to a range of public and private sector customers, taking ownership of incidents through to resolution whilst contributing to service improvement, customer support and operational technical delivery. The environment is Microsoft-focused and offers excellent exposure to Microsoft 365, Intune, Entra ID, Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with device management, OS deployment and enterprise MDM solutions • Support Windows desktop and server environments • Work closely with customers and internal teams to deliver excellent technical support and service outcomes • Assist with customer onboarding, technical implementations and infrastructure changes • Take ownership of technical issues and see them through to resolution • Maintain and improve technical documentation, support processes and knowledge sharing • Contribute to continuous service improvement initiatives • Participate in an on-call rota for out-of-hours support Skills & Experience Required: • Previous experience within a 2nd line IT support, infrastructure support or technical support role • Strong troubleshooting and problem-solving skills • Experience supporting Microsoft 365 environments • Knowledge of Active Directory / Entra ID administration • Experience supporting Windows desktop and server technologies • Exposure to Intune, AutoPilot or endpoint management technologies • Understanding of networking fundamentals including LAN/WAN, DNS, DHCP and WiFi • Excellent communication and customer service skills • Experience working within an MSP, managed services or multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working as a 2nd Line Engineer, IT Support Engineer, Infrastructure Engineer, Service Desk Engineer, Technical Support Analyst or MSP Support Engineer who are looking to further develop their technical skills within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract 150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. IOS and android device setup and support Microsoft Office 2010 and above Printer Support Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.

Onsite Desktop Support Analyst / Team Leader We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team. The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment. Technical Support Provide onsite and remote technical support for end users across multiple locations. Diagnose and resolve hardware, software, operating system, and peripheral issues. Support and maintain desktops, laptops, mobile devices, printers, and associated equipment. Install, configure, and support Windows 11 and macOS devices. Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, permissions, and access requests. Build, deploy, and maintain desktop and laptop hardware. Escalate complex issues to appropriate teams while maintaining ownership through to resolution. Maintain accurate documentation of incidents, requests, and technical procedures. Team Leadership Support Provide guidance and mentoring to junior support analysts. Assist with task allocation and workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge of Windows 11 administration and troubleshooting. Experience supporting macOS environments. Solid understanding of Microsoft 365 (O365) applications and services. Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues. Knowledge of Active Directory, Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge of ITIL principles and service management practices. Previous experience acting as a team lead, senior analyst, or mentor. Relevant industry certifications such as: Microsoft Certified CompTIA A+ CompTIA Network+ ITIL Foundation

Senior UX/UI or Product Designer with a specialized focus on Conversion Rate Optimisation (CRO) and experimentation to join our dynamic, flexible team, Embedded directly within our dedicated CRO squad. The opportunity: We are seeking a highly skilled and passionate UX/UI or Product Designer with a specialized focus on Conversion Rate Optimisation (CRO) and experimentation to join our dynamic, flexible team, Embedded directly within our dedicated CRO squad. This hybrid role is for a hands-on designer who excels at crafting, optimizing, and delivering high-performing digital experiences across desktop and mobile. You will design premium web experiences and landing pages that drive user engagement, maximize conversions, and seamlessly support business growth. You will be instrumental in translating user data, behaviour analytics, and strategic hypotheses into high-impact design variations and optimized user journeys. Working collaboratively within a cross-functional CRO squad, you will be responsible for the end-to-end design life cycle of A/B and multivariate tests, ensuring every design is both meticulously executed and strategically optimized for maximum performance. What you'll be doing: You are a hands-on, highly motivated, and self-sufficient UX/UI or Product Designer with deep expertise in conversion-centered design principles, web/mobile usability, and data-driven Optimisation. Your passion for user-centric design pushes you to create intuitive, efficient, and visually stunning digital experiences that perform. Conversion-Centered Design & Execution: Lead the end-to-end UX/UI design process for A/B testing, multivariate testing, landing pages, and ongoing Optimisation initiatives across web and mobile platforms. Develop detailed user flows, interaction models, wireframes, and interactive, high-fidelity prototypes specifically optimized for experimentation and user validation. Create pixel-perfect UI designs that respect and elevate our clients' brand guidelines, utilizing persuasive design patterns, psychological triggers, and clear, conversion-focused hierarchies. Work with and support tokenized design systems (DS) , ensuring scalability, efficiency, and consistency of components across a multi-brand environment. Design and optimize unique, tailored user journeys for our client's portfolio of sub-brands , ensuring sub-brand visual identities and unique experiences are maintained while adhering to core design system architectures. Focus on landing page layouts , micro-interactions, persuasive copywriting placement, and checkout/signup funnel Optimisation to systematically minimize friction. Translate user feedback, testing data, and statistical results from A/B tests into actionable, iterative design recommendations. Ensure all experiment designs are technically feasible and collaborate closely with developers during implementation, providing detailed specifications and reviewing builds to ensure high-fidelity execution of tests. Collaboration & CRO Advocacy: Work closely with CRO Strategists, Web Analysts, Product Managers, and Front End Developers in a fast-paced, agile squad environment to manage multiple experimentation pipelines. Advocate for data-informed, evidence-based design decisions , presenting design concepts and experimentation rationale clearly to clients and stakeholders to build alignment. Actively contribute to and maintain conversion-oriented design libraries , templates, and documented best practices to scale our Optimisation efforts. What we want from you: Desirable: Experience designing for A/B testing, personalisation, CRO, or landing page optimisation would be a bonus, particularly where design decisions have been informed by user insight, performance data, or test learnings. Tokenized Design Systems (DS) Mastery: Deep understanding of working with and leveraging tokenized design systems (design tokens in Figma) to manage styling variables, thematic brand changes, and cross-platform consistency efficiently. Multi-Brand Navigation: Proven ability to design distinct and unique user journeys for a client's various sub-brands, striking the perfect balance between brand customization and core systemic rules. Digital Commerce & Product Context: Experience designing high-converting experiences for E-commerce, transactional websites, lead-generation pages, or digital products is highly desirable. Exceptional Portfolio: A must-have portfolio showing a clear end-to-end design process, specifically highlighting how you use user insights, data, or test hypotheses to design landing pages, optimized user flows, and successful A/B test variations. Mastery of UX & Conversion Principles: Deep understanding of user psychology, persuasive design, usability standards, responsive layouts, and platform-specific UX/UI guidelines. Figma & Prototyping Proficiency: Exceptional proficiency in Figma, with the ability to create structured, scalable design files, component libraries, and realistic prototypes for testing. Technical Understanding: Solid understanding of Front End capabilities (HTML, CSS, and basic JavaScript limitations) to ensure your Optimisation designs are technically feasible and performant. Collaboration & Agility: Strong communication skills, with a collaborative mindset, comfortable presenting design rationale to stakeholders and working in fast-paced agile development/testing cycles. Accessibility & Performance: Strong understanding of web accessibility (WCAG) and page performance considerations to design fast, inclusive, and seamless experiences. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.