Desktop Infrastructure Engineer

Infrastructure Engineer

Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We're looking for Infrastructure Engineers to help keep our modern desktop estate running smoothly while delivering exciting new technology changes, to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Documented design experience Proven exposure and experience producing/updating clear, accurate High-Level Designs, Low-Level Designs, installation and operational documentation for enterprise infrastructure or desktop services.
• Experience of managing pre-prod, dev and test environments.
• Modern endpoint management at scale Hands-on engineering or operational experience with Microsoft Intune, Windows Autopilot, Windows 10/11, and Microsoft Defender for Endpoint in a large enterprise environment (10,000+ users).
• Core cloud and identity infrastructure Practical experience supporting or engineering core services including Azure, Entra ID (Azure AD), Conditional Access, and on-prem Active Directory (DNS, DHCP, GPO).
• Live service change and support Experience delivering and supporting technical change in a live service environment, including impact assessment, implementation, and post-change validation, alongside incident & problem management related activities.
• Enterprise service delivery experience working in a large, multi-supplier or multi-team environment, understanding dependencies, governance, and shared accountability.
• Desktop and application management Experience with software deployment and desktop management in an enterprise setting, including troubleshooting and lifecycle management.

You and your role

You'll play a key role in deploying updates, applications and solutions into live environments, as well as acting as a technical expert for complex 3rd line issues. Working with cloud-first technologies including Microsoft Intune, Autopilot, Entra ID, Defender for Endpoint and Windows 11, you'll help shape and support a secure, reliable, and modern end-user experience.

This is a varied and fast-paced role where you'll work across service support, project delivery, technology implementation and continuous improvement. You'll collaborate with teams across Digital, contribute to the introduction of new technologies, and help drive the future direction of desktop services.

If you enjoy solving technical challenges, working with the latest Microsoft technologies, and making a real impact on large-scale IT services, this role is for you.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Manchester or Blackpool, whichever is more convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £52,442.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.