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Red Recruitment
Claims Team Manager
Red Recruitment Bristol, Gloucestershire
Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).
Jul 11, 2026
Full time
Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).
Adjusting Appointments Limited
Liability Claims Handler
Adjusting Appointments Limited
An experienced Liability Claims Handler is required to join a rapidly expanding Construction & Engineering Division of an International Loss Adjusting organisation. You will manage your own portfolio of construction and engineering claims, primarily under delegated authority schemes for a wide range of insurers and key clients. You will be working closely with the Specialist Liability (Engineering & Construction) Loss Adjusters by providing full support and help with report writing, liaising and being a vital contact for all relevant parties including key Insurers. Due to the success and expansion of this Specialist Division there is the opportunity to progress and develop which will be full support and encouraged. The role will be desk-based, remote working. About you: An experienced Liability Claims Handler with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical, 25 days holiday with your birthday day off
Jul 11, 2026
Full time
An experienced Liability Claims Handler is required to join a rapidly expanding Construction & Engineering Division of an International Loss Adjusting organisation. You will manage your own portfolio of construction and engineering claims, primarily under delegated authority schemes for a wide range of insurers and key clients. You will be working closely with the Specialist Liability (Engineering & Construction) Loss Adjusters by providing full support and help with report writing, liaising and being a vital contact for all relevant parties including key Insurers. Due to the success and expansion of this Specialist Division there is the opportunity to progress and develop which will be full support and encouraged. The role will be desk-based, remote working. About you: An experienced Liability Claims Handler with a background working within the Construction/Engineering/Liability Sectors Experienced working within a Loss Adjusting/Insurer or Insurance Claims Underwriting environment A knowledge of the Construction/Engineering Industry Exceptional communication skills written and verbal The ability to work in a team and on your own and able to prioritise and be extremely organised Good solid IT systems experience Industry qualifications desirable but not essential Salary & Benefits: Basic salary up to £40,000 with a degree of flexibility, plus a fee related bonus, pension, private medical, 25 days holiday with your birthday day off
Huntress
Claims Handler
Huntress West Malling, Kent
Claims Handler - Kings Hill, Kent 2 days office - 3 days home. £15.85 per hour - Temp to Perm You'll be managing public liability claims from first notification through to resolution, working directly with policyholders, claimants, and third parties to get a fair outcome. What you'll be doing: Managing a caseload of public liability claims end to end Assessing liability and reviewing evidence to determine next steps Liaising with solicitors, loss adjusters, and third parties where needed Keeping claimants updated and records accurate throughout Identifying potential fraud or inconsistencies and escalating appropriately What you'll need: Previous experience in insurance claims, legal, or a similarly detail-driven role Strong written and verbal communication - you'll be explaining decisions to people who don't want to hear them, as much as good news Comfortable working to deadlines and SLAs Good working knowledge of MS Office; claims systems experience is a bonus, not a must What's on offer: £15.85 per hour 2 days office - 3 days home. Kings Hill, Kent A genuine specialism to build a career around, not just another temp booking Apply with your CV and I'll call you to talk through the detail. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jul 11, 2026
Seasonal
Claims Handler - Kings Hill, Kent 2 days office - 3 days home. £15.85 per hour - Temp to Perm You'll be managing public liability claims from first notification through to resolution, working directly with policyholders, claimants, and third parties to get a fair outcome. What you'll be doing: Managing a caseload of public liability claims end to end Assessing liability and reviewing evidence to determine next steps Liaising with solicitors, loss adjusters, and third parties where needed Keeping claimants updated and records accurate throughout Identifying potential fraud or inconsistencies and escalating appropriately What you'll need: Previous experience in insurance claims, legal, or a similarly detail-driven role Strong written and verbal communication - you'll be explaining decisions to people who don't want to hear them, as much as good news Comfortable working to deadlines and SLAs Good working knowledge of MS Office; claims systems experience is a bonus, not a must What's on offer: £15.85 per hour 2 days office - 3 days home. Kings Hill, Kent A genuine specialism to build a career around, not just another temp booking Apply with your CV and I'll call you to talk through the detail. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Barker Ross
Motor Claims Handler
Barker Ross
My client is a Credit Hire Company based approximately 13 miles out of Lincon central. They offer free onsite parking and encourage car sharing when suitable. A family business and following recent growth they are looking for the right people to join as they expand further. Job Title: Motor Claims Handler Salary: Up to 29,000 depending on experience (plus benefits & KPI bonus payments) Hours - 37.5 hours per week The client provides a package of services following a non-fault road accident. As a Motor Claims Handler, you will be involved in all aspects of claims monitoring. We are looking for candidates who can demonstrate experience of professional and efficient management of claims. Relevant experience is desirable. You will put the customer at the heart of everything you do, and handle claims in line with regulations and business policies and procedures. Responsibilities will include, but not exhaustive of: Taking details of new claims from clients and gathering information to allow you to assess liability. Using a bespoke claims management system to record all information and progress and manage each claim. Adhering to given processes in the handling of both your own caseload and assisting to progress those of other members of the claims team. Assisting in the support and training of more junior members of the team. Liaising with clients, referrers, insurers and solicitors to ensure correct progression of files. Manage an efficient diary system. Key Attributes Ability to deal with a variety of tasks effectively. Attention to detail. A calm and methodical approach to work. An ability to prioritise effectively. Willingness to be flexible and work as part of a team. Superb customer service skills Enthusiastic and keen to succeed. You will have a positive 'can do' attitude Able to remain calm and approachable with both colleagues and clients even in stressful circumstances. If you enjoy working in a fast-paced environment and have previous experience of working in claims, then please get in touch by emailing (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 10, 2026
Full time
My client is a Credit Hire Company based approximately 13 miles out of Lincon central. They offer free onsite parking and encourage car sharing when suitable. A family business and following recent growth they are looking for the right people to join as they expand further. Job Title: Motor Claims Handler Salary: Up to 29,000 depending on experience (plus benefits & KPI bonus payments) Hours - 37.5 hours per week The client provides a package of services following a non-fault road accident. As a Motor Claims Handler, you will be involved in all aspects of claims monitoring. We are looking for candidates who can demonstrate experience of professional and efficient management of claims. Relevant experience is desirable. You will put the customer at the heart of everything you do, and handle claims in line with regulations and business policies and procedures. Responsibilities will include, but not exhaustive of: Taking details of new claims from clients and gathering information to allow you to assess liability. Using a bespoke claims management system to record all information and progress and manage each claim. Adhering to given processes in the handling of both your own caseload and assisting to progress those of other members of the claims team. Assisting in the support and training of more junior members of the team. Liaising with clients, referrers, insurers and solicitors to ensure correct progression of files. Manage an efficient diary system. Key Attributes Ability to deal with a variety of tasks effectively. Attention to detail. A calm and methodical approach to work. An ability to prioritise effectively. Willingness to be flexible and work as part of a team. Superb customer service skills Enthusiastic and keen to succeed. You will have a positive 'can do' attitude Able to remain calm and approachable with both colleagues and clients even in stressful circumstances. If you enjoy working in a fast-paced environment and have previous experience of working in claims, then please get in touch by emailing (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Commercial Claims Handler
Employment Specialists Ipswich, Suffolk
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Jul 10, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Exchange Street Claims & Financial Services
Casualty /Public Liability Claims Technician
Exchange Street Claims & Financial Services Glasgow, Lanarkshire
Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD252. For all other vacancies, take a look at our website - exchange-street.co.uk
Jul 10, 2026
Full time
Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD252. For all other vacancies, take a look at our website - exchange-street.co.uk
CKB Recruitment Ltd
Commercial Insurance Account Handler
CKB Recruitment Ltd Mansfield, Nottinghamshire
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Jul 10, 2026
Full time
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Bridge Recruitment UK Ltd
Claims Handler/Repairs Administrator
Bridge Recruitment UK Ltd
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Jul 10, 2026
Full time
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Bridge Recruitment UK Ltd
Repairs Administrator
Bridge Recruitment UK Ltd
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Jul 10, 2026
Full time
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Exchange Street Claims & Financial Services
Building Surveyor
Exchange Street Claims & Financial Services Manchester, Lancashire
Our client is currently seeking an experienced Building Surveyor for the North West. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired Prior subsidence project management experience, perhaps Degree in Building Surveying (BSC Hons) You will ideally be MRICS qualified AssocRICS as a minimum Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation Strong communication skills, both written and verbal Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1008. For all other vacancies, take a look at our website - exchange-street.co.uk
Jul 10, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for the North West. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired Prior subsidence project management experience, perhaps Degree in Building Surveying (BSC Hons) You will ideally be MRICS qualified AssocRICS as a minimum Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation Strong communication skills, both written and verbal Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1008. For all other vacancies, take a look at our website - exchange-street.co.uk
Hays Specialist Recruitment Limited
Account Handler - South Ockenden
Hays Specialist Recruitment Limited
Your new company Your new company is a well-established and growing independent insurance brokerage with a strong reputation for delivering high levels of service to commercial clients across a broad range of industries. Due to continued growth, they are seeking a Commercial Account Handler to join their experienced team and support an established portfolio of SME and mid-corporate clients. Your new role As a Commercial Account Handler, you will be responsible for managing and developing an existing portfolio of commercial clients, acting as a key point of contact for all day-to-day insurance requirements. You will handle renewals, mid-term adjustments and new business enquiries, ensuring clients receive professional advice and exceptional service throughout the policy life cycle. Working closely with insurers, you will negotiate competitive terms and secure suitable cover across a range of commercial insurance classes. You will also support clients with policy queries and claims-related matters, maintain accurate client records and documentation, and contribute to the ongoing growth and development of the business.This role offers exposure to a varied portfolio of commercial risks, including Property, Liability, Motor/Fleet and Commercial Combined business. What you'll need to succeed To be considered for this opportunity, you will have previous experience working within commercial insurance, ideally from a broking or account handling background. You will possess a strong understanding of core commercial classes of business, including Property, Liability, Motor/Fleet and Commercial Combined insurance. You will have excellent communication and relationship-building skills, with the ability to manage multiple priorities while delivering exceptional levels of client service. Strong organisational skills, attention to detail and a proactive approach to problem-solving are essential for success in this position. Experience using Acturis or similar insurance systems would be highly advantageous, while candidates who are studying towards or have obtained CII qualifications will be particularly welcomed. What you'll get in return In return, you will receive a salary of up to £35,000 (D.O.E) along with the opportunity to join a supportive and collaborative brokerage environment. The company is committed to providing long-term career development opportunities within the commercial insurance market. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 10, 2026
Full time
Your new company Your new company is a well-established and growing independent insurance brokerage with a strong reputation for delivering high levels of service to commercial clients across a broad range of industries. Due to continued growth, they are seeking a Commercial Account Handler to join their experienced team and support an established portfolio of SME and mid-corporate clients. Your new role As a Commercial Account Handler, you will be responsible for managing and developing an existing portfolio of commercial clients, acting as a key point of contact for all day-to-day insurance requirements. You will handle renewals, mid-term adjustments and new business enquiries, ensuring clients receive professional advice and exceptional service throughout the policy life cycle. Working closely with insurers, you will negotiate competitive terms and secure suitable cover across a range of commercial insurance classes. You will also support clients with policy queries and claims-related matters, maintain accurate client records and documentation, and contribute to the ongoing growth and development of the business.This role offers exposure to a varied portfolio of commercial risks, including Property, Liability, Motor/Fleet and Commercial Combined business. What you'll need to succeed To be considered for this opportunity, you will have previous experience working within commercial insurance, ideally from a broking or account handling background. You will possess a strong understanding of core commercial classes of business, including Property, Liability, Motor/Fleet and Commercial Combined insurance. You will have excellent communication and relationship-building skills, with the ability to manage multiple priorities while delivering exceptional levels of client service. Strong organisational skills, attention to detail and a proactive approach to problem-solving are essential for success in this position. Experience using Acturis or similar insurance systems would be highly advantageous, while candidates who are studying towards or have obtained CII qualifications will be particularly welcomed. What you'll get in return In return, you will receive a salary of up to £35,000 (D.O.E) along with the opportunity to join a supportive and collaborative brokerage environment. The company is committed to providing long-term career development opportunities within the commercial insurance market. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Keoghs LLP
Multi Track File Handler
Keoghs LLP Liverpool, Merseyside
Description Keoghs Corporate Risk Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high-profile clients. The successful candidate will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation. Key Responsibilities Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k Assessing and advising on liability and quantum Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate Make full use of the firm's Case Management System in progressing files from receipt to closure Draft pleadings to include Defences and witness evidence Attend court in person or by telephone, attend trials, settlement conferences etc as required Achieve targets in terms of chargeable hours, WIP and the collection of client MI Adhere to the Keoghs Values The above is not a definitive list of possible work which may be delegated. Skills, Knowledge and Expertise EL/PL multi track file handling experience Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Ability to negotiate via telephone Ability to prepare succinct and concise reports Excellent inter-personal and client care skills Excellent marketing skills Excellent IT skills High level of analytical skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail Driven to achieve Good advocacy skills Prior knowledge, skills and experience Good IT skills Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jul 10, 2026
Full time
Description Keoghs Corporate Risk Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs' thriving Corporate Sector Risks Practice with a variety of high-profile clients. The successful candidate will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation. Key Responsibilities Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k Assessing and advising on liability and quantum Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate Make full use of the firm's Case Management System in progressing files from receipt to closure Draft pleadings to include Defences and witness evidence Attend court in person or by telephone, attend trials, settlement conferences etc as required Achieve targets in terms of chargeable hours, WIP and the collection of client MI Adhere to the Keoghs Values The above is not a definitive list of possible work which may be delegated. Skills, Knowledge and Expertise EL/PL multi track file handling experience Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Ability to negotiate via telephone Ability to prepare succinct and concise reports Excellent inter-personal and client care skills Excellent marketing skills Excellent IT skills High level of analytical skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to anticipate problems and identify solutions Ability to maintain concentration and pay attention to detail Driven to achieve Good advocacy skills Prior knowledge, skills and experience Good IT skills Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Exchange Street Claims & Financial Services
Building Surveyor (Surveying Services)
Exchange Street Claims & Financial Services
Our client is currently seeking an experienced Building Surveyor for the London region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) across a mixed portfolio of commercial major and complex material damage insurance claims. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be AssocRICS/MRICS/FRICS qualified. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1025. For all other vacancies, take a look at our website - exchange-street.co.uk.
Jul 10, 2026
Full time
Our client is currently seeking an experienced Building Surveyor for the London region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) across a mixed portfolio of commercial major and complex material damage insurance claims. The Role Claim Evaluation : Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope. Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions. Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines. Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission. Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation. Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim. Skills / Qualifications Relevant technical / Loss Adjusting experience is desired. Prior subsidence project management experience, perhaps. Degree in Building Surveying (BSC Hons). You will ideally be AssocRICS/MRICS/FRICS qualified. Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation. Strong communication skills, both written and verbal. Excellent customer service, organizational & communication skills. Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims Job Ref: DC1025. For all other vacancies, take a look at our website - exchange-street.co.uk.
TIME Appointments Ltd
Motor Claims Handler
TIME Appointments Ltd Chelmsford, Essex
A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD. Key Responsibilities: Pro-actively manage all aspects of a claim from notification through to conclusion. Provide an excellent claims handling service, in accordance with company procedures and service standards. Investigate and resolve claims in a professional, timely and pro-active manner. Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim. Manage all aspects of damage sustained to the policyholders' vehicle, where possible via the use of the dedicated network of vehicle repairers. Updating additional Information on existing claims. To continuously drive improvement in the service delivery to clients. Responding to correspondence received from customers, third parties, Insurers and Brokers. Skills & Experience Required: Minimum 2 years' experience of handling technical motor claims from 'cradle to grave' Technical insurance knowledge and understanding of third-party, personal injury or accidental damage A genuine desire to engage in future learning opportunities and continuous professional development Strong customer service, and communication skills both written and verbal A proactive approach and enthusiastic attitude Benefits: A competitive salary 25 days holiday plus bank holidays Pension scheme Payday lunch once a month Free onsite parking Long service awards and bonuses
Jul 10, 2026
Full time
A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD. Key Responsibilities: Pro-actively manage all aspects of a claim from notification through to conclusion. Provide an excellent claims handling service, in accordance with company procedures and service standards. Investigate and resolve claims in a professional, timely and pro-active manner. Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim. Manage all aspects of damage sustained to the policyholders' vehicle, where possible via the use of the dedicated network of vehicle repairers. Updating additional Information on existing claims. To continuously drive improvement in the service delivery to clients. Responding to correspondence received from customers, third parties, Insurers and Brokers. Skills & Experience Required: Minimum 2 years' experience of handling technical motor claims from 'cradle to grave' Technical insurance knowledge and understanding of third-party, personal injury or accidental damage A genuine desire to engage in future learning opportunities and continuous professional development Strong customer service, and communication skills both written and verbal A proactive approach and enthusiastic attitude Benefits: A competitive salary 25 days holiday plus bank holidays Pension scheme Payday lunch once a month Free onsite parking Long service awards and bonuses
Gallagher
Claims Handler
Gallagher Northampton, Northamptonshire
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details
Jul 10, 2026
Full time
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details
Prestige Talent Partners Ltd
Claims Handler
Prestige Talent Partners Ltd Whitefield, Manchester
Part Time work - 35 hours per week Salary up to 25k Occasional evening and weekend work Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm! ROLE PURPOSE To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance. KEY RESPONSIBILITIES New Enquiry Handling Handle inbound telephone, website and email enquiries from prospective clients. Conduct detailed fact-finding interviews with potential clients. Identify and assess housing disrepair issues including: Damp and mould Water ingress Leaks Structural defects Heating and hot water failures Electrical issues Pest infestations Other repair-related issues Establish tenancy status and landlord details. Obtain details regarding notification of defects and repair history. Assess whether a claim appears suitable for further investigation. Client Onboarding Explain the claims process in a clear and professional manner. Obtain relevant documentation including: Tenancy agreements Photographs Correspondence with landlords Notices and inspection reports Complete client onboarding documentation. Undertake anti-money laundering and identification checks where required. Ensure all authorities and client care documentation are completed accurately. Compliance & Risk Assessment Complete fraud prevention checks in accordance with firm policies. Complete vulnerable customer assessments. Identify any safeguarding concerns. Escalate unusual or high-risk matters to management. Ensure compliance with SRA requirements and internal procedures.
Jul 10, 2026
Full time
Part Time work - 35 hours per week Salary up to 25k Occasional evening and weekend work Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm! ROLE PURPOSE To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance. KEY RESPONSIBILITIES New Enquiry Handling Handle inbound telephone, website and email enquiries from prospective clients. Conduct detailed fact-finding interviews with potential clients. Identify and assess housing disrepair issues including: Damp and mould Water ingress Leaks Structural defects Heating and hot water failures Electrical issues Pest infestations Other repair-related issues Establish tenancy status and landlord details. Obtain details regarding notification of defects and repair history. Assess whether a claim appears suitable for further investigation. Client Onboarding Explain the claims process in a clear and professional manner. Obtain relevant documentation including: Tenancy agreements Photographs Correspondence with landlords Notices and inspection reports Complete client onboarding documentation. Undertake anti-money laundering and identification checks where required. Ensure all authorities and client care documentation are completed accurately. Compliance & Risk Assessment Complete fraud prevention checks in accordance with firm policies. Complete vulnerable customer assessments. Identify any safeguarding concerns. Escalate unusual or high-risk matters to management. Ensure compliance with SRA requirements and internal procedures.
Employment Specialists Ltd
Commercial Claims Handler
Employment Specialists Ltd Norwich, Norfolk
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll be at the heart of the Broker's claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O. You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Jul 10, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll be at the heart of the Broker's claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O. You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Kingscroft Professional Resources
Claims Handler
Kingscroft Professional Resources
Would you make a fantastic Claims HandlerAre you looking for a fast paced role dealing with multiple customers , managing claims cases and dealing with information on the phone and on emails Are you looking for a role where you could develop your claims handling skills while demonstrating your customer service , proactive work ethic and professional approach Kingscroft have been asked to recruit for a Claims Handler to work for a well-established and successful claims handling business. The role will be working in a specialist claims handling team looking after a product category of customer claims. As the successful candidate you will be fully trained and your skills developed on claims handling workflow and insurance practices. Our client is looking for communication , drive and attitude and can develop the rest. Your duties will involve: Working in a sector specialist call handling team dealing with insurance claims Receiving incoming calls and recording all the relevant information on the insurance claim Managing multiple claims at different stages of completion Exploring the scope of the claim fully with the policy holder Completing all administration and follow up actions to close outstanding claims Developing your knowledge in a specialist sector up to being able to fully validate claims This is an ideal opportunity to play a key role for a successful and expanding business. You will receive a good basic salary and have the chance to expand your earnings through delivering quality and quick turnaround on customers claims. Basic is 24K - 26K with an OTE of 26-30K with successful Claims Handlers earning in excess of 35K ! The company operates a hybrid working policy. Please apply today for a confidential conversation about the role and opportunity. By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information. Candidates must be prepared to complete a basic financial assessment as part of the vetting process.
Jul 10, 2026
Full time
Would you make a fantastic Claims HandlerAre you looking for a fast paced role dealing with multiple customers , managing claims cases and dealing with information on the phone and on emails Are you looking for a role where you could develop your claims handling skills while demonstrating your customer service , proactive work ethic and professional approach Kingscroft have been asked to recruit for a Claims Handler to work for a well-established and successful claims handling business. The role will be working in a specialist claims handling team looking after a product category of customer claims. As the successful candidate you will be fully trained and your skills developed on claims handling workflow and insurance practices. Our client is looking for communication , drive and attitude and can develop the rest. Your duties will involve: Working in a sector specialist call handling team dealing with insurance claims Receiving incoming calls and recording all the relevant information on the insurance claim Managing multiple claims at different stages of completion Exploring the scope of the claim fully with the policy holder Completing all administration and follow up actions to close outstanding claims Developing your knowledge in a specialist sector up to being able to fully validate claims This is an ideal opportunity to play a key role for a successful and expanding business. You will receive a good basic salary and have the chance to expand your earnings through delivering quality and quick turnaround on customers claims. Basic is 24K - 26K with an OTE of 26-30K with successful Claims Handlers earning in excess of 35K ! The company operates a hybrid working policy. Please apply today for a confidential conversation about the role and opportunity. By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information. Candidates must be prepared to complete a basic financial assessment as part of the vetting process.
Litigation Handler / Supervisor
Massenhove Recruitment Ltd
Claims Handler / Supervisor / Team Leader Job Market Claims / Legal - Disease / NIHL / Military Claims Handler / Supervisor / Team Leader - About the role My client are actively seeking experienced Litigated Claims Handlers to join and provide support and leadership to their teams. You will provide support the team to meet objectives and deliver their work standards as agreed in the clients SLA, whi click apply for full job details
Jul 10, 2026
Full time
Claims Handler / Supervisor / Team Leader Job Market Claims / Legal - Disease / NIHL / Military Claims Handler / Supervisor / Team Leader - About the role My client are actively seeking experienced Litigated Claims Handlers to join and provide support and leadership to their teams. You will provide support the team to meet objectives and deliver their work standards as agreed in the clients SLA, whi click apply for full job details
Get Recruited (UK) Ltd
Commercial Claims Handler
Get Recruited (UK) Ltd Bradford, Yorkshire
Stop being a messenger. Start being a Claims Advocate. If you're a Claims Handler with 3-5 years of experience, you know the frustration of the "middleman" role. You spend your day chasing insurers for updates, sending emails to clients, and waiting for decisions you have no power to change. It's reactive, it's repetitive, and frankly, it's not using your brain. An established commercial brokerage in Bradford is looking for a Senior Claims Handler who wants to move beyond the paperwork and take true ownership of the claims process. The Opportunity: This is a comprehensive, high-level claims role. You won't just be "keeping people informed." You'll be leading the strategy. This brokerage expects you to challenge insurer decisions, conduct site visits, and host claims review meetings with clients. Why this is different: True Ownership: You aren't just processing a file; you're managing the client relationship during their most difficult moments. Technical Development: You'll be surrounded by deep technical expertise. If you want to move from "handling" to "advocating," this is the best environment in the region to make that jump. Full Exposure: You'll be dealing with complex Property, Liability, and Motor claims. You'll see the full lifecycle of a claim, not just the admin side. What you bring: 3-5 years of experience: You've got the solid foundation. You know your way around a policy wording and you've seen the common pitfalls. A "Broker-First" Mindset: You've spent time in a brokerage environment and you understand that the client comes first. The Backbone: You aren't afraid to challenge an insurer's decision if it doesn't align with the policy cover. You want to be the person who gets the "yes" when everyone else got a "no." The Next Step: This is a role for a professional who is ready to be an authority in their field. If you're tired of the "process-only" side of claims and want to see what professional advocacy looks like, message me. Let's have a quick, confidential chat. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jul 10, 2026
Full time
Stop being a messenger. Start being a Claims Advocate. If you're a Claims Handler with 3-5 years of experience, you know the frustration of the "middleman" role. You spend your day chasing insurers for updates, sending emails to clients, and waiting for decisions you have no power to change. It's reactive, it's repetitive, and frankly, it's not using your brain. An established commercial brokerage in Bradford is looking for a Senior Claims Handler who wants to move beyond the paperwork and take true ownership of the claims process. The Opportunity: This is a comprehensive, high-level claims role. You won't just be "keeping people informed." You'll be leading the strategy. This brokerage expects you to challenge insurer decisions, conduct site visits, and host claims review meetings with clients. Why this is different: True Ownership: You aren't just processing a file; you're managing the client relationship during their most difficult moments. Technical Development: You'll be surrounded by deep technical expertise. If you want to move from "handling" to "advocating," this is the best environment in the region to make that jump. Full Exposure: You'll be dealing with complex Property, Liability, and Motor claims. You'll see the full lifecycle of a claim, not just the admin side. What you bring: 3-5 years of experience: You've got the solid foundation. You know your way around a policy wording and you've seen the common pitfalls. A "Broker-First" Mindset: You've spent time in a brokerage environment and you understand that the client comes first. The Backbone: You aren't afraid to challenge an insurer's decision if it doesn't align with the policy cover. You want to be the person who gets the "yes" when everyone else got a "no." The Next Step: This is a role for a professional who is ready to be an authority in their field. If you're tired of the "process-only" side of claims and want to see what professional advocacy looks like, message me. Let's have a quick, confidential chat. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

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