Job Description
Senior/Head Concierge
Acton, West London (W3)
£35,000 4 on/4 off 8:00am - 8:00pm
Are you an experienced Senior Concierge OR Head Concierge ready to take the next step?
We're recruiting for a hands-on Senior/Head Concierge to join a modern residential development in West London. This is an opportunity to move into a broader operational role where you'll lead from the front, support your team, and play a key part in delivering an exceptional resident experience.
The Role
Working alongside the Site Lead, you'll oversee the day-to-day operation of the development, acting as the first point of escalation during your shift and ensuring the highest standards are maintained throughout the site.
Your responsibilities will include:
Leading and supporting the concierge team
Delivering exceptional customer service to residents and visitors
Managing resident queries and complaints
Overseeing contractors and monitoring site standards
Carrying out building inspections and Health & Safety checks
Responding to incidents and ensuring effective resolutions
Supporting planned maintenance and operational projects
Maintaining accurate records and operational compliance
This is a highly visible, hands-on leadership role where you'll spend as much time supporting your team and residents as you will managing the operation.
About You
We're looking for someone who is:
Currently working as a Senior Concierge, Head Concierge, Duty Manager or similar
- Residential, hospitality or facilities management experience is highly desirable.
A natural leader who enjoys mentoring and supporting others
Calm, organised and confident making decisions
Passionate about delivering outstanding customer service
What's On Offer?
Genuine career progression opportunities
Annual salary reviews
Health Cashback Scheme
Group Life Insurance
Gym & retail discounts
Career progression and training
Why Join?
This is an exciting opportunity to join a growing residential operation where you'll have real responsibility, genuine support from senior management, and the chance to develop your career within one of the UK's fastest-growing property management businesses.
If you're ready to step beyond concierge and into a true operational leadership role, we'd love to hear from
