2435 jobs found

Head of IT Midlands (Hybrid) £80,000 £110,000 + Benefits The Opportunity We are partnering with a growing organisation seeking an experienced Head of IT to lead and develop its technology function. This is a strategic leadership role with responsibility for IT operations, infrastructure, cyber security, business systems, service delivery and digital transformation. Reporting directly to the senior leadership team, you will drive the IT strategy while ensuring technology enables business growth, operational excellence and a first-class user experience. Key Responsibilities Develop and deliver the organisation's IT strategy aligned to business objectives. Lead and mentor a multi-disciplinary IT team across infrastructure, service desk, applications, cyber security and project delivery. Manage the day-to-day operation of the IT function, ensuring high availability, resilience and performance. Own relationships with third-party suppliers and managed service providers, driving service excellence and commercial value. Oversee IT budgets, technology roadmaps and investment planning. Lead infrastructure, cloud and digital transformation projects from conception through to delivery. Ensure robust cyber security, disaster recovery and business continuity capabilities. Implement IT governance, policies, KPIs and service improvement initiatives. Drive continuous improvement across IT operations, systems and support services. Experience within manufacturing, logistics, wholesale, distribution or retail environments. Microsoft Azure and Microsoft 365 experience. ITIL, Prince2 or similar professional qualifications. Apply now to speak with VIQU IT in confidence. Or reach out to Noah Yeoman via the VIQU Website Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

ServiceNow Solution Architect Remote UK 110,000 Permanent This is a brilliant opportunity for a senior ServiceNow Architect who wants to take real ownership of a major ServiceNow environment, lead a sizeable technical team, and play a key role in shaping how the platform is used across both internal services and external customer delivery. You'll be joining a large, complex organisation with a mature ServiceNow estate, supporting a mix of locally hosted and cloud-based ServiceNow environments. The role sits at a genuinely senior level, leading a team of around 10 to 12 ServiceNow admins and developers within a wider platform function of around 20 people. This is not a pure development role, but it is still technically hands-on. You'll need to be close enough to the platform to lead design, challenge technical decisions, support complex implementations, and guide the team properly. The focus is on architecture, leadership, stakeholder engagement, platform strategy, and making sure ServiceNow is delivering properly for the business and its customers. You'll be working across areas such as ITSM, ITOM, CSDM, domain separation, integrations, platform design, implementation activity, and ongoing improvement of the ServiceNow Service Management platform. There is also a strong stakeholder element to the role, including regular engagement with senior internal stakeholders and ServiceNow directly, as the business continues to raise its profile and strengthen its relationship with the vendor. Day to day, you'll be leading the design of new ServiceNow solutions, reviewing requirements, assessing the impact of change, supporting process workshops, and making sure the platform remains aligned to the wider business strategy. You'll also be mentoring and developing the team, helping to create a high-performing ServiceNow function that can deliver at pace without compromising on quality. The role would suit someone who enjoys being the technical authority in the room, but who can also bring people with them. You'll need to be comfortable working with architects, developers, BAs, senior stakeholders, project teams and external customers, translating complex requirements into practical ServiceNow solutions. You'll need experience with: Strong ServiceNow architecture experience in a large enterprise environment Good knowledge of ITSM, ITOM and CSDM Domain separation experience ServiceNow implementation and solution design experience Working with complex integrations and multi-instance environments Leading or mentoring ServiceNow admins, developers, BAs or architects Strong stakeholder engagement and communication skills A good understanding of ITIL processes and service management The ability to gain SC clearance It would also be useful if you have: ServiceNow CTA or CMA, or a clear ambition to work towards this ITIL certification Project delivery experience across Agile, Scrum, Prince2 or similar Experience working across both internal platforms and external customer-facing services The business is also willing to support further ServiceNow development, including the opportunity to work towards Certified Master Architect or Certified Technical Architect training, which makes this a strong move for someone who is already operating at a senior level but still wants to keep progressing. The package includes a 110,000 basic salary, remote working, and a strong benefits package. The interview process is two stages over Teams. This is a strong opportunity for a ServiceNow Lead Architect who wants a visible, influential role with team leadership, technical ownership, and the chance to shape a platform that supports a large and varied user base. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Customer Care Advisor We are working exclusively with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team. You will be responsible for assisting customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries. You will provide high quality technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first pass resolution wherever possible. You will be able to identify where to escalate more complicated product and aftersales queries when the need arises. These customer enquiries will be received by phone, email, on-line and in future via online chat. Key Responsibilities: To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on: Product related queries, fulfilling customer requests for brochures, datasheets and general product information, order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems To take full ownership of an account list, ensuring that: Orders are processed to a high degree of accuracy and in a timely manner, issues are identified and resolved, the customer is supported with delivery issues, orders are monitored orders, records are accurate Maintain excellent communications with customers on query resolution, escalating issues as required to the Customer Care Team Leader To be able to handle multiple queries at any given me via different platforms, such as telephone, ticket-based email system and SAP To drive a customer focussed approach across all activities and ensure the Customer Support Team is a centre of excellence, maintaining outstanding customer service both internally and externally by putti1ng the customer at the heart of everything you do Working closely with both internal teams and external partners to ensure all investigations are dealt with quickly and efficiently Drive and contribute to continuous improvement within the business KEY SKILLS Good standard of general education i.e. GCS, O Level Solid and demonstrable experience in customer facing roles Previous experience of problem-solving methodologies Prepared to learn new skills SAP experience Excellent IT knowledge (Excel, Work, Outlook, databases, CRM) Ability to work independently or as part of a team Customer Focused Ability to communicate with a wide range of people, both internally and externally, both written and verbally An obsession for delivering customer service excellence and enhancing the company brand image Outgoing and confident Comfortable working in a fast-paced environment Good knowledge of Microsoft Office including Excel and Word By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

SF Partners are working with a business based in Newton Abbot, Devon who are looking for a Head of Operations to join the team Must have a 3PL background c£60,000 Role Purpose: We are seeking an experienced and transformational Head of Operations to lead operational excellence across our engineering and manufacturing business. This role is ideal for an operational leader who has developed their career within a high-performing Third-Party Logistics (3PL), distribution or supply chain environment and can transfer those disciplines into manufacturing. The successful candidate will bring a relentless focus on continuous improvement, operational efficiency, performance management and customer delivery. Working closely with Production, Engineering, Supply Chain, Procurement, Quality and Customer Service teams, the Head of Operations will challenge existing ways of working, introduce best-in-class operational standards and create a culture of accountability, measurable performance and continuous improvement. Key Responsibilities Operational Leadership Lead the day-to-day operational performance of the manufacturing and production functions. Develop and implement an operational excellence strategy aligned to business objectives. Establish clear performance measures across all operational areas. Ensure production capacity, resources and processes support customer demand. Drive operational consistency across departments through standardised processes and governance. Continuous Improvement Champion a culture of continuous improvement by applying Lean manufacturing and logistics best practices to improve productivity, quality and customer outcomes. Skills & Experience Essential Significant operational leadership experience within a high-performance 3PL, logistics, distribution or manufacturing environment. Proven success in implementing operational excellence and continuous improvement programmes. Strong understanding of Lean methodologies, process optimisation and performance management. Experience leading operational transformation and cultural change. Demonstrated ability to improve productivity, service levels and operational efficiency through data-led decision making. Strong commercial awareness with experience balancing cost, quality and customer outcomes. Excellent leadership, communication and stakeholder management skills. Experience developing KPI frameworks and performance reporting.

Head of Customer Support Remote Full Time £60,000 - £70,000 per annum About Carebit Carebit is a design-led healthcare technology company helping private doctors, surgeons, clinicians and their teams across the UK run their practices more effectively through our web platform and mobile app. Medical software has been clunky and built around systems instead of people for too long. We're changing that. Customers have described us as "the Apple of practice management software" because we focus on making everything simple, thoughtful and genuinely useful. Originally built by the Software Developer, son of a surgeon, Carebit has grown through word of mouth into a trusted platform used by thousands of healthcare professionals and their patients. Many of our best improvements come directly from customer feedback. We're bootstrapped, profitable and remote-first. We're a small team with high standards where everyone has the opportunity to make a meaningful impact. Customer Support is one of our biggest differentiators. We invest heavily in delivering a premium service, with a target first response time of two hours. We work alongside our customers as partners, helping them get the most from Carebit and continually improve how they run their practice. Every interaction is an opportunity to build confidence and strengthen relationships. AI is becoming a natural part of Carebit. Customers already use Cari, our AI Assistant, to answer questions about the platform and generate clinic letters through Cari Transcription. We see AI as a way to improve support, not replace the human experience. It should remove repetitive work, provide faster answers and give our team more time to understand each customer's situation. About the Role You'll ensure every customer receives the same consistently high standard of support, balancing speed with quality, regardless of who responds or how they contact us. Working closely with Product, Engineering, Growth and Operations, you'll oversee the day-to-day operation of Support, drive continuous improvement and ensure customer feedback helps shape the future of Carebit. About You You care about delivering exceptional customer support. You're comfortable taking ownership, making decisions and continually improving how the support function operates. You're IT-savvy. While not necessarily a Developer, you keep up with technology and enjoy exploring new ideas. You may already be experimenting with LLMs or building small prototypes, and you're always thinking about how technology can improve the customer experience. You're equally comfortable discussing operational improvements with senior leadership as reviewing customer conversations with the team. You're confident challenging constructively, using evidence to support your thinking, and setting high standards for yourself and those around you. You'll enjoy this role if you: Communicate clearly and thoughtfully. Solve problems properly rather than applying quick fixes. Naturally look for ways to improve processes, products and customer outcomes. What you will do: Take operational ownership of the Customer Support function. Oversee ticket flow, workload, SLAs, escalations and communication quality. Ensure every customer receives clear, accurate and thoughtful support. Use operational data, customer feedback and support trends to drive continuous improvement. Report on Customer Support performance, metrics and ticket trends, working closely with the C-suite to agree priorities and deliver measurable improvements. Work closely with Product, Growth, Operations and Engineering to improve both the customer experience and the platform. Ensure AI and automation improve efficiency without compromising quality. Continually raise the standard of Customer Support as Carebit grows. What We're Looking For Someone with experience leading a high-quality Customer Support operation, ideally within SaaS. You understand that good support is a balance. You'll likely have experience: Owning the operational delivery of a Customer Support function. Building quality assurance processes and improving communication standards. Managing customer escalations and operational performance. Improving support processes through data, customer feedback and continuous improvement. Working closely with Product and Engineering. Introducing AI into support whilst maintaining a consistently high-quality customer experience. You'll also understand that maintaining high standards means creating an environment where the team can consistently succeed. You look for opportunities to remove operational friction, improve clarity and build processes that help Customer Support Specialists deliver exceptional work every day. We're not looking for someone who simply keeps the support function running. We're looking for someone who continually asks how it can be better, then works with the wider business to make that happen. Nice to Have Experience with: Healthcare technology. AI-assisted support workflows. Regulated industries where quality and accuracy are important. Benefits: Competitive salary depending on experience. Discretionary annual bonus based on performance. Fully remote within two hours of the UK time zone. Optional in-person collaboration in London or South Africa. 25 days holiday per year, plus Bank / Public holidays. MacBook, ergonomic chair, co-working space membership and any tools you need to do your best work.

Platinum Travel Recruitment are collaborating with a fabulous and forward thinking travel company who are now seeking an experienced Commercial & Creative Travel Consultant . This exciting role is ideal for a creative marketing, product, operations and/or commercial travel professional seeking their next step in their career. Each day will not be the same, the ideal Commercial & Creative Travel Consultant shall be contributing towards the delivery of a distinctive collection of small group tours combining commercial input, creative product development and operational administration. This will be to ensure the travel programme delivers memorable travel experiences, supports our commitment to people and planet, and contributes significantly to company growth. Commercial & Creative Travel Consultant Create a captivating web page for each group tour and working with the marketing team, ensure our group tours are optimised across the website. Act as the main point of contact for the operation of our group tours. Pre-sale and post-sale administration of group departures. Work closely with Travel Experts and Travel Services Coordinators to ensure seamless delivery of group bookings. Partner with the marketing team to maximise awareness and performance of the groups travel collection. Build strong relationships with colleagues, suppliers and Tour Experts. Costing of group tours. Yield management in conjunction with the Product & Impact Director, monitor and report on performance of the Groups product portfolio including booking trends, conversion, occupancy and profitability. Identify opportunities for growth and new group concepts through market trends and competitor analysis. Maintain positive relationship with suppliers. Manage the team of group tour leaders, keeping the database of contracts, images and biographies up to date. Contribute towards the creation a coherent and inspirational collection of group tours. Source and develop compelling experiences, properties and tour leaders. Commercial & Creative Travel Consultant Essential Requirements: First-hand experience of working in the high-end travel industry, preferably with experience of group tour product development. An appreciation and understanding of sustainability in the context of the travel industry. People skills ability to forge long-lasting relationships with colleagues and suppliers. Good computer literacy and a willingness to expand your knowledge. Copywriting and close attention to detail. Commercial & Creative Travel Consultant Generous Benefits: Competitive salary negotiable depending on experience Pension. Monday to Friday office hours Varied job role Hybrid working Supportive team Career growth Travel perks and insurance Private healthcare Cycle scheme If you are currently in marketing, product, operations, commercial or similar within a luxury tour operator with groups experience seeking career growth within a supportive team apply today. Locations ideal for the Commercial & Creative Travel Consultant role include Cheltenham, Gloucester, Cirencester, Swindon and surrounding.

HR Advisor / Generalist Location: Ringwood, Hampshire Salary: £35,000 - £40,000 DoE + Profit Share & Benefits Hours: 37.5 hours per week The Role This is an excellent opportunity for someone seeking a varied and hands on HR role within a small but busy team. Working closely with the HR Manager, you will be involved in all aspects of HR, including employment relations casework, recruitment, supporting and guiding managers, training, absence management, contractual change and updating policies and procedures. As an HR Advisor/Generalist, you will work closely with all areas of the business and play a key role in supporting managers and employees. This role would suit a candidate with a minimum of 2 years HR experience in a similar role with proven experience managing case work and a minimum CIPD Level 5 qualification. Full training and support will be provided. The Skills & Experience: At least 2 years experience in a similar role Proven experience managing casework CIPD Level 5 or equivalent Experience working in a busy HR Team Able to handle sensitive information with discretion Respect confidentiality Excellent organisational skills and attention to detail Ability to work independently of supervision and be proactive in all areas of the role Able to manage workload and prioritise tasks Remain composed in a busy / fast paced environment Team player with "hands on" approach Excellent Communication skills Willing and able to learn This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Solutions Architect Gloucester Hybrid Working About the Business Our client is a leading technology and managed services provider, delivering end-to-end IT infrastructure, networking, cloud, security and managed support solutions. They work with organisations across a broad range of sectors, helping customers design, implement and support scalable, secure and future-ready technology environments. Their consultative approach combines technical excellence with exceptional customer service to deliver long-term business value. If you are in the following roles please apply : Solutions Architect IT Solutions Architect Technical Solutions Architect Pre-Sales Solutions Architect Infrastructure Solutions Architect Enterprise Architect Network Solutions Architect Cloud Solutions Architect Systems Architect Technical Consultant Solution Design Consultant Presales Consultant Infrastructure Consultant Technical Design Authority The Opportunity An exciting opportunity has arisen for an experienced IT Solutions Architect to join a growing technical team. You'll play a key role throughout the sales lifecycle, working closely with customers to understand their business and technical requirements before designing innovative, commercially viable IT solutions. You'll act as the technical lead for customer solutions, ensuring designs are robust, scalable and supportable, while providing a seamless handover into delivery teams for successful implementation. Key Responsibilities Design high-level and detailed IT infrastructure solutions. Work alongside sales and bid teams to develop winning technical proposals. Translate customer business objectives into practical technology solutions. Produce solution designs, cost estimates and business cases. Validate designs with vendors and technology partners. Lead technical workshops and customer meetings. Provide pre-sales technical expertise throughout the sales cycle. Support project delivery teams with detailed technical handovers. Research emerging technologies and recommend innovative solutions. Produce customer-facing presentations and technical documentation. Ensure solutions meet quality, compliance and best practice standards. About You You'll be an experienced technical consultant or Solutions Architect with a passion for designing enterprise technology solutions. You'll ideally have: Experience designing enterprise IT infrastructure solutions. Strong networking knowledge with Cisco technologies (CCNA/CCNP desirable). Excellent communication and stakeholder management skills. Experience producing technical designs, proposals and cost models. The ability to explain complex technical concepts to both technical and non-technical audiences. Strong problem-solving and analytical skills. Experience working in pre-sales, consultancy or technical architecture environments. Additional certifications such as Azure Solutions Architect, Aruba, Cisco CCIE, HPE or wireless design would be advantageous. Why Apply? This is an excellent opportunity to join a growing technology business where you'll work on varied customer projects, influence solution design and develop your career within a collaborative technical environment. If you are in the following roles please apply : Solutions Architect IT Solutions Architect Technical Solutions Architect Pre-Sales Solutions Architect Infrastructure Solutions Architect Enterprise Architect Network Solutions Architect Cloud Solutions Architect Systems Architect Technical Consultant Solution Design Consultant Presales Consultant Infrastructure Consultant Technical Design Authority Interested? If you have any questions about this opportunity, please call .

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

As the IT Project and Change Manager, you will provide structure, control, and momentum across the IT project and change portfolio, ensuring business demand is captured, assessed, prioritised, and progressed through appropriate governance. You will maintain clear visibility of work in progress, project status, dependencies, risks, decisions, and priorities, helping IT and the business understand what is being delivered, what is constrained, and what requires action. The role will support effective prioritisation, controlled delivery, and transparent reporting across business-as-usual change, transformation activity, and formal project delivery. Working closely with the Group IT and Security Director, IT leadership team, project sponsors, business stakeholders, and suppliers, you will help ensure change is managed professionally from initial request through to delivery, adoption, service transition, and closure. Project Portfolio, WIP and Governance Maintain a clear and accurate view of IT work in progress, including project status, ownership, priorities, dependencies, risks, issues, decisions, and next actions. Manage the IT project and change pipeline, ensuring demand is captured, qualified, prioritised, and progressed through agreed governance. Translate stakeholder input into structured project briefs, requirements, business cases, decision papers, and delivery plans. Coordinate governance forums, ensuring agendas, actions, decisions, risks, and escalations are prepared, recorded, tracked, and communicated. Apply practical pipeline governance, including demand intake, triage, impact assessment, prioritisation, sponsor validation, resource review, approval checkpoints, and movement between pipeline stages. Provide consistent portfolio reporting to support decisions on priorities, resource demand, delivery confidence, constraints, and business impact. Identify and escalate delivery risks, resource conflicts, scope changes, and unresolved decisions to maintain control and momentum. Stakeholder Management and Business Engagement Build trusted working relationships with business stakeholders, project sponsors, operational teams, IT colleagues, and third-party suppliers. Act as a structured conduit between the business and IT, turning business needs into clear requirements and agreed next steps. Facilitate workshops, discovery sessions, progress reviews, and governance meetings to clarify scope, agree priorities, and resolve blockers. Manage stakeholder expectations through clear communication on progress, constraints, decisions required, risks, and outcomes. Ensure communications are timely, proportionate, and tailored for senior leaders, project teams, operational users, and technical audiences. Project Delivery and Change Management Plan, coordinate, and manage IT projects and change initiatives from initiation through to delivery and closure. Develop and maintain project plans, RAID logs, action trackers, decision logs, communication plans, and progress reports. Coordinate internal resources, external suppliers, and business stakeholders to ensure activities are aligned, sequenced, and delivered to agreed expectations. Support impact assessment, readiness planning, communications, training coordination, adoption activity, and post-implementation review. Track benefits, lessons learned, and continuous improvement opportunities arising from project and change activity. Controls, Risk and Service Transition Adhere to IT change management, information security, data protection, procurement, and governance requirements. Ensure changes are assessed for risk, business impact, supportability, security, compliance, and operational readiness before implementation. Maintain control over scope, approvals, dependencies, acceptance criteria, and change control throughout the project lifecycle. Coordinate supplier activity, ensuring external partners understand requirements, dependencies, timelines, standards, and expected outcomes. Ensure documentation, knowledge transfer, support handover, ownership, and service acceptance are completed before projects or changes are formally closed. Documentation, Reporting and Knowledge Management: Create and maintain project briefs, delivery plans, RAID logs, decision logs, action trackers, governance packs, and closure reports. Produce clear management information on portfolio health, WIP, progress, risks, issues, dependencies, decisions, and delivery confidence. Document process flows, change impacts, acceptance criteria, support models, and service transition requirements. Ensure project and change documentation is accurate, accessible, version controlled, and suitable for technical and non-technical audiences. Support knowledge base articles, communications, training materials, handover documents, lessons learned, and continuous improvement records.

Chief Architect Hybrid Working Microsoft Technology Leadership Enterprise-Wide Transformation Are you a strategic technology leader who can define the future whilst delivering real business outcomes today? We're seeking an exceptional Chief Architect to own the enterprise architecture roadmap and act as the organisation's architectural authority across business, technology, data, digital, and cloud platforms. This is a high-profile leadership role where you'll shape technology strategy, influence executive decision-making, and ensure architecture enables growth, innovation, operational excellence, and improved customer outcomes. The Opportunity As Chief Architect, you will be responsible for defining and governing the target-state architecture across a complex Microsoft ecosystem, ensuring technology investments remain aligned to business priorities and long-term strategic objectives. You'll lead architecture across business applications, cloud, data, integration, digital services, security, and emerging technologies, providing both enterprise-level direction and hands-on technical leadership when required. Key Responsibilities Own and evolve the enterprise architecture strategy, vision, and multi-year technology roadmap. Act as the senior architectural authority across the organisation. Translate business strategy into practical and scalable technology solutions. Lead architecture governance, standards, principles, and decision-making frameworks. Drive architectural alignment across programmes, projects, and product teams. Establish future-state architectures that support growth, innovation, security, and resilience. Partner with executive stakeholders to influence technology investment decisions. Lead and mentor architects across multiple domains and delivery teams. Ensure architecture remains commercially focused, pragmatic, and outcome-driven. Technology Environment You'll provide leadership across a modern Microsoft-centric technology landscape, including: Microsoft Azure Microsoft Dynamics 365 (full suite) Power Platform Microsoft Fabric Microsoft Data & AI Services Microsoft 365 Enterprise Integration and API Platforms Digital, Data, Cloud, and Security Architecture What We're Looking For Proven experience operating as a Chief Architect, Enterprise Architect, or senior architecture leader within a complex enterprise environment. Strong experience owning enterprise architecture roadmaps, governance, and target-state architectures. Deep expertise across the Microsoft technology stack, including Azure, Dynamics 365, Power Platform, Microsoft 365, and data platforms. Experience leading large-scale digital transformation and business change programmes. Strong understanding of cloud-native, integration, data, and application architecture principles. Ability to engage and influence executive and board-level stakeholders. Outstanding communication, leadership, and stakeholder management capabilities. Highly Desirable Experience within the Healthcare, Life Sciences, Pharmaceutical, Clinical Services, or wider HealthTech sectors. Understanding of operating within regulated environments with complex governance and compliance requirements. Experience delivering architecture across customer, operational, clinical, and corporate business domains. Why Join? This is an opportunity to shape the technology future of a major organisation where architecture is viewed as a strategic capability and critical enabler of business success. You'll have the autonomy, influence, and executive sponsorship to create and deliver a modern architecture vision while working within a flexible hybrid environment. Own the roadmap. Shape the strategy. Lead the transformation. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Role: Project / Programme Manager Type: Contract (Outside IR35) Location: Remote Durtation: 6 months Overview Our client, a leading Financial Services organisation, is seeking an experienced Project / Programme Manager to lead the delivery of a strategic and high-profile finance reconciliation transformation programme involving the implementation of AutoRek . This is a business-critical role within a programme that has experienced delivery challenges and requires a strong delivery-focused professional capable of bringing structure, leadership, and momentum to a complex environment. Initially focused on a single phase of delivery, the programme is expected to expand into multiple concurrent phases and workstreams from Q4, creating a highly visible and strategically important engagement. Key Responsibilities Lead the end-to-end delivery of the AutoRek implementation programme. Establish robust governance, planning, reporting, RAID management, and delivery controls . Manage delivery across Technology, Finance, Testing , and Business stakeholders . Build strong relationships with senior leaders while confidently challenging where necessary. Coordinate internal teams, SMEs, vendors, and third-party partners to ensure successful delivery. Drive programme milestones, manage dependencies, and maintain delivery momentum. Control scope and manage changes to ensure programme objectives remain achievable. Provide regular status updates and reporting to senior stakeholders and sponsors. Identify and mitigate risks, issues, and blockers proactively. Support the transition from a single delivery phase to a multi-phase programme structure. Essential Experience Extensive Project Management and/or Programme Management experience within Financial Services . Proven track record delivering finance transformation, reconciliation, accounting, regulatory, or finance systems programmes . Experience delivering AutoRek implementations or comparable reconciliation platforms. Strong stakeholder management skills with the ability to operate effectively at senior leadership level. Experience working across both Technology and Finance functions. Demonstrable success recovering, stabilising, or driving challenging programmes to completion. Strong knowledge of governance, planning, budgeting, risk, and dependency management. Desirable Experience Asset Management, Insurance, Wealth Management, or Banking sector experience. Experience managing multiple workstreams within large-scale transformation programmes. Understanding of finance testing processes and reconciliation controls. Experience with data migration, finance platforms, and systems integration initiatives. Ideal Candidate A seasoned Financial Services Project/Programme Manager with strong reconciliation and finance transformation experience, ideally including AutoRek, who can bring control, structure, and leadership to a challenging programme and successfully deliver against demanding business objectives.

Highways Contract Manager (NEC4) 6-Month Contract Location: Oxfordshire (2 3 days per week in the office, Tuesdays mandatory, other days subject to business needs) Rate: £65 per hour (Umbrella) Contract: 6 Months (Potential Extension) We are seeking an experienced Highways Contract Manager to join on an initial 6-month contract. This is a senior opportunity to take responsibility for the NEC Service Manager function across major highways maintenance contracts valued between £30m £50m per annum. This role is ideal for a highways professional with strong NEC4 contract management experience who can drive performance, value for money, and continuous improvement while working collaboratively with internal stakeholders and external contractors. Key Responsibilities Act as the delegated NEC Service Manager for Highways Maintenance contracts. Oversee the delivery and performance of highways contracts, ensuring compliance with NEC4 contract requirements. Manage contract performance, service delivery, payment mechanisms, and contract extensions. Ensure contracts deliver value for money while balancing commercial and operational risk. Monitor contractor performance against agreed KPIs and service standards. Work closely with the Head of Highway Maintenance and Operational Managers to improve contract delivery and business processes. Identify opportunities for innovation, efficiencies, and cost savings across the service. Support continuous improvement initiatives across the Highways Operations team. Manage budgets effectively and ensure financial targets are achieved. Build strong relationships with contractors, senior stakeholders, elected members, and supply chain partners. Provide expert operational and contractual advice to senior leadership to support strategic decision-making. Essential Requirements Extensive experience managing Highways Maintenance contracts. Strong working knowledge of NEC4 contracts, ideally having undertaken the NEC Service Manager role. If you have a strong background in NEC4 highways contract management and are looking for your next contract opportunity, we'd like to hear from you. Apply today with your latest CV. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Job Title: Sewer Rehabilitation Manager Location: Mountsorrel, Leicestershire, with travel across the UK as required Salary: £70,000 to £80,000 per annum depending on experience Job type: Full-time, Permanent, 45 hours per week, Monday to Friday Closing date: 7th August 2026 About us: Danaher & Walsh is a long-established, growing civil engineering contractor operating across the Midlands. Pipeline Solutions is our specialist sewer rehabilitation division, and this role offers an ambitious candidate the chance to build on an established client base and drive the continued growth of the business. Key Responsibilities: Your responsibilities will include, but are not limited to: Always delivering strong customer service on-site Management and development of the Pipeline Solutions team Targeting and sourcing new business opportunities across the region Research and identifying the latest technologies in sewer rehabilitation, staying up to date with industry innovations and emerging methods Evaluating and recommending equipment upgrades and technological advancements to improve operational efficiency and service delivery Identifying and assessing investment opportunities in new technologies and solutions to ensure Pipeline Solutions remains at the forefront of the sewer rehabilitation sector Attending site visits to evaluate works requested by clients Producing accurate quotations promptly in accordance with agreed costings Proactively following up on quotations to secure business Upselling to existing clients, maintaining relationships and understanding future needs Managing your own diary and administration effectively Travelling to various locations across the region as required Attending sales and networking events to promote Pipeline Solutions Proactively marketing services through advertising campaigns and platforms such as LinkedIn Operating and assisting with cutting units and reinstatement works Working across lining, patching and rehabilitation teams Carrying out and reviewing site-specific risk assessments Quality assurance of site deliverables Ensuring all works are completed in line with method statements and H&S procedures Ensuring teams maintain tools, plant and PPE to a high standard About you: Experience & Qualifications: Background in the service industry, ideally drainage/waste management, construction or multi-utility (essential) Excellent work ethic with the ability and willingness to go above and beyond Desire to succeed in a niche but highly rewarding market Good all-round knowledge of CIPP lining and patch repair works Knowledge of all curing systems and installation methods covering all pipeline rehabilitation Knowledge of ancillary equipment including CCTV and robotic cutting equipment Ability to work as part of a team and get involved with the installation team when required Knowledge of working safely within confined spaces NRSWA (Streetworks) qualification Confined Space Training EUSR Water Hygiene / SHEA CSCS Card CCTV or jetting experience Traffic management knowledge UK Driving Licence (required) Right to work in the United Kingdom (required) What we offer: Competitive salary, dependent on experience Company pension scheme Death in service benefit 25 days holiday plus bank holidays Fully expensed company car or cash equivalent allowance Group-wide bonus scheme Friendly and supportive working environment Ongoing training and professional development Clear opportunities for career progression within the Danaher and Walsh Group If you believe you will thrive in our team, and you are a team player yourself, please apply today! Equal Opportunities We are an equal opportunity employer and value diversity at our company. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Trenchless Engineer, CIPP Supervisor, Drainage Manager, Site Agent, Utilities Manager, Civil Engineering Sales, Sewer Rehabilitation Operations Manager, Sewer Rehabilitation Manager, Waste Management Operations may also be considered for this role.

Account Manager If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations. BASIC SALARY: £34,000 BENEFITS: Uncapped commission, paid quarterly (OTE £1000 per quarter) 25 days annual leave plus bank holidays Health cash plan Employee assistance programme Life assurance Workplace pension scheme Eye care scheme Free parking LOCATION: This is an office based role, based in Irthlingborough. COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston JOB DESCRIPTION: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You'll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You'll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time. Day to day you will: Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs Conduct regular customer reviews and maintain strong working relationships with key stakeholders Identify opportunities for account growth through upselling and cross-selling services Coordinate customer requirements internally with sales, scheduling and operational teams Manage customer documentation, certification and training records accurately and efficiently Support contract renewals, pricing discussions and ongoing account development Resolve customer queries, complaints and escalations professionally and efficiently Maintain accurate CRM records and support wider customer engagement initiatives PERSON SPECIFICATION: You'll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You'll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, you'll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will: Have experience within a busy B2B sales, account management or customer engagement environment Possess excellent customer service and relationship-building skills Be highly organised, with strong time management and attention to detail Have strong communication skills, both written and verbal Be confident managing customer queries, escalations and ongoing account activity Ideally have experience within construction, training, education or related sectors, although this is not essential COMPANY: We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. REF: SM18494

Botley, Southampton Full-Time £28,000 - £31,000 The Opportunity Are you highly organised with a passion for delivering outstanding customer service? Do you enjoy coordinating complex projects and ensuring every detail is managed from start to finish? We're looking for an International Move Coordinator to join a busy and supportive team based in Botley, Southampton . This is an exciting opportunity to build a rewarding career within the international removals industry, managing overseas relocations for both private individuals and corporate clients. Whether you already have experience in international move management or have transferable skills from shipping, logistics or customer service, this role offers variety, responsibility and the opportunity to make a real difference to every customer's moving experience. The Role As an International Move Coordinator , you'll oversee overseas household relocations from the initial survey through to final delivery. Acting as the main point of contact throughout the move, you'll coordinate shipping, customs requirements and service providers to ensure every relocation runs as smoothly as possible. Working closely with customers, overseas partners and operational teams, you'll provide a seamless, professional service while ensuring all documentation and regulatory requirements are completed accurately. Key Responsibilities Manage international household moves from initial survey through to final delivery. Act as the primary point of contact for customers throughout the relocation process. Prepare and process export and import documentation, customs paperwork and permits. Coordinate with overseas agents, shipping lines, airlines and local moving teams. Prepare customer quotations, process invoices and monitor project costs. Advise customers on transit insurance and assist with claims where required. Deliver exceptional customer service while resolving queries efficiently. Ensure all moves comply with relevant customs regulations and industry requirements. What We're Looking For The ideal candidate will have: Experience in international move management, shipping or global mobility would be advantageous, although full training will be provided for the right individual. A good understanding of international shipping, customs regulations and restricted goods. Knowledge of industry standards such as FIDI or BAR would be beneficial. Experience using CRM or move management software, such as Moveware , would be an advantage. Excellent organisational, communication and customer service skills. Strong problem-solving ability and a proactive approach. The ability to manage multiple projects while maintaining excellent attention to detail. What's On Offer Salary of £28,000 - £31,000 , depending on experience. Full-time, office-based position in Botley, Southampton . Free on-site parking. Supportive and established team environment. The opportunity to develop your career within the international removals industry. Varied and rewarding role with genuine responsibility and customer interaction. Apply Today If you're looking for a varied, customer-focused role where no two days are the same, we'd love to hear from you. Apply today to take the next step in your career as an International Move Coordinator .

Kinetic Recruitment is supporting a global food company with the hiring of a permanent Customer Solutions Executive to join their high performing team in their Ellesmere Port site. This is a permanent role within a fast paced, customer focused office, offering development, strong benefits, and hybrid working (2days WFH). You will work as part of a small team delivering exceptional service across multiple channels and ensuring smooth operational performance between Commercial, Supply Chain, and Distribution partners. The responsibilities for this permanent customer solutions person will include: Resolve customer issues using sound judgement, professionalism, and a solutions focused approach. Identify improvement opportunities to enhance efficiency, service quality, and customer experience. Manage product availability and follow internal procedures during stock shortages to minimise customer impact. Manage and own customer accounts, ensuring service excellence and strong operational performance. Ensure smooth transition of product management activities between Commercial and Supply Chain teams. Work as part of a collaborative team to maintain smooth workflow and consistent service delivery across all customer channels. Attend commercial meetings, providing updates, insights, and actions relating to customer service performance. Build strong relationships with key customer contacts and internal sales teams to support collaboration and drive satisfaction. Balance customer service KPIs while upholding internal service standards and operational targets. Support additional tasks as required, demonstrating flexibility and adaptability. What we need you to have as the new Customer Solutions Person: SAP knowledge supporting operational processes, reporting, and customer service activities. Advanced Microsoft Office skills, particularly Excel. Customer service experience within fast paced, service driven environments. Excellent communication skills at all organisational levels. Strong organisation and administration with high attention to detail. Resilience and workload management, able to prioritise effectively under pressure. Confident in building strong relationships and influencing internal and external partners Important parts - Salary and Benefits! 28,594 - 35,743 (depending on experience) 39 hours per week, Monday-Friday, covering between 8am-6pm Holidays are 25 days + bank holidays Company contributing up to 9% pension Up to 2 days from home, remainder in the office Additional company benefits This is a great position within a state of the art facility. If you are interested then please do contact us with a CV that is relevant to the job. Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.

HR & AI Systems Architect UK Remote 85,000 We are looking for an experienced HR & AI Systems Architect to lead the design, integration, and evolution of a global HR technology ecosystem. This is a senior individual contributor position at the intersection of HR technology, enterprise architecture, systems integration, and AI innovation . You'll be responsible for defining architecture strategy, driving modern integration approaches, and helping shape how AI enhances HR processes and employee experiences across a complex global organisation. This role would suit an experienced HR Technology Architect, HRIS Architect, Oracle HCM Architect, or Enterprise Systems Architect with deep expertise in HR platforms and integrations. Role You'll take ownership of the end-to-end HR technology architecture, ensuring systems are scalable, secure, and future-ready. Working closely with HR, IT, Enterprise Architecture, and external partners, you'll influence strategic technology decisions while remaining close to solution design and delivery. Key responsibilities include: Leading architecture across a complex HR technology landscape Defining integration strategies and API-first approaches Designing scalable and reusable enterprise integrations Establishing architecture standards, governance, and best practices Driving HR technology modernisation initiatives Identifying and delivering AI-driven solutions and automation opportunities Supporting HR data architecture, governance, and analytics capabilities Acting as a trusted technical advisor to business and technology stakeholders Skills and Experience Significant experience in HR Technology, HRIS, Solution Architecture, or Enterprise Architecture roles Deep expertise in Oracle HCM Cloud , including architecture, integrations, security, HCM Extracts, Fast Formulas, and configuration Strong experience designing and delivering enterprise integrations Experience with Boomi or another enterprise integration platform Excellent understanding of REST and SOAP APIs, middleware, and integration patterns Experience defining architecture roadmaps and technology standards Strong stakeholder engagement skills with the ability to influence senior leaders Experience working within large, complex enterprise environments Desirable ServiceNow HRSD Eightfold AI or other talent intelligence platforms Learning Management Systems (Cornerstone, Absorb, etc.) Azure cloud technologies AI and automation solutions within HR environments Power BI or enterprise analytics platforms DevOps, CI/CD, Agile or SAFe delivery approaches HR data architecture and governance If you have the relevant skills and experience for this role, please apply using the link provided.

Chief Architect Hybrid Working Microsoft Technology Leadership Enterprise-Wide Transformation Are you a strategic technology leader who can define the future whilst delivering real business outcomes today? We're seeking an exceptional Chief Architect to own the enterprise architecture roadmap and act as the organisation's architectural authority across business, technology, data, digital, and cloud platforms. This is a high-profile leadership role where you'll shape technology strategy, influence executive decision-making, and ensure architecture enables growth, innovation, operational excellence, and improved customer outcomes. The Opportunity As Chief Architect, you will be responsible for defining and governing the target-state architecture across a complex Microsoft ecosystem, ensuring technology investments remain aligned to business priorities and long-term strategic objectives. You'll lead architecture across business applications, cloud, data, integration, digital services, security, and emerging technologies, providing both enterprise-level direction and hands-on technical leadership when required. Key Responsibilities Own and evolve the enterprise architecture strategy, vision, and multi-year technology roadmap. Act as the senior architectural authority across the organisation. Translate business strategy into practical and scalable technology solutions. Lead architecture governance, standards, principles, and decision-making frameworks. Drive architectural alignment across programmes, projects, and product teams. Establish future-state architectures that support growth, innovation, security, and resilience. Partner with executive stakeholders to influence technology investment decisions. Lead and mentor architects across multiple domains and delivery teams. Ensure architecture remains commercially focused, pragmatic, and outcome-driven. Technology Environment You'll provide leadership across a modern Microsoft-centric technology landscape, including: Microsoft Azure Microsoft Dynamics 365 (full suite) Power Platform Microsoft Fabric Microsoft Data & AI Services Microsoft 365 Enterprise Integration and API Platforms Digital, Data, Cloud, and Security Architecture What We're Looking For Proven experience operating as a Chief Architect, Enterprise Architect, or senior architecture leader within a complex enterprise environment. Strong experience owning enterprise architecture roadmaps, governance, and target-state architectures. Deep expertise across the Microsoft technology stack, including Azure, Dynamics 365, Power Platform, Microsoft 365, and data platforms. Experience leading large-scale digital transformation and business change programmes. Strong understanding of cloud-native, integration, data, and application architecture principles. Ability to engage and influence executive and board-level stakeholders. Outstanding communication, leadership, and stakeholder management capabilities. Highly Desirable Experience within the Healthcare, Life Sciences, Pharmaceutical, Clinical Services, or wider HealthTech sectors. Understanding of operating within regulated environments with complex governance and compliance requirements. Experience delivering architecture across customer, operational, clinical, and corporate business domains. Why Join? This is an opportunity to shape the technology future of a major organisation where architecture is viewed as a strategic capability and critical enabler of business success. You'll have the autonomy, influence, and executive sponsorship to create and deliver a modern architecture vision while working within a flexible hybrid environment. Own the roadmap. Shape the strategy. Lead the transformation. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Interim IT Separation Lead Programme Manager We are seeking an experienced Interim IT Separation Lead Programme Manager to lead the end-to-end technology separation of a business unit as part of a strategic business separation programme. This is a high-impact role responsible for delivering the successful separation of approximately 200 users across 41 identified IT systems, services, and ensuring business continuity while minimising operational and technical risk. Reporting to the MD, you will take ownership of the planning, governance, and execution of the IT separation programme. You will work closely with business stakeholders, technical teams, third-party suppliers, and senior leadership to deliver a seamless transition within agreed timelines and budget. Key responsibilities include: Leading the end-to-end IT separation programme from planning through to execution. Developing and managing detailed separation plans, milestones, dependencies, risks, and governance. Coordinating the separation of infrastructure, applications, data, user environments, and IT services. Ensuring business continuity throughout the transition with minimal disruption to users. Managing internal teams, external partners, and third-party vendors to deliver agreed outcomes. Identifying and mitigating technical, operational, and security risks. Providing regular programme updates and reporting to senior stakeholders. Overseeing cutover planning, testing, and post-separation stabilisation. You will be an experienced IT Programme Manager with a demonstrable track record of successfully delivering IT separations, carve-outs, acquisitions, or complex business transformation programmes, ideally within mid-sized UK organisations. You will bring: Proven experience leading IT separation or acquisition programmes from initiation to completion. Strong programme and stakeholder management skills. Excellent understanding of IT infrastructure, enterprise systems, and business-critical services. Experience managing multiple workstreams and third-party suppliers. Ability to balance strategic planning with hands-on programme delivery. Strong communication and leadership skills with the confidence to engage at executive level. Technical Knowledge A strong understanding of the following technologies is essential: Microsoft 365 Windows environments Active Directory Cloud technologies Cybersecurity principles and controls Experience of data migration, identity separation, infrastructure transition, and user migration would be highly advantageous.