61 jobs found

Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West

Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers. You will be response for: Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. To be considered for the role you will need: Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies. Experience of working in the housing or property sector Please click 'apply now' or contact me for information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).

Building Safety Resident Liaison Officer Hours: Full-time Work Pattern: Monday - Friday 9am - 5pm Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £38,188 per annum Contract: Permanent We are currently recruiting for the exciting role of Building Safety Resident Liaison Officer, a key role supporting resident engagement, communication, and coordination across building safety, remediation, and wider compliance activity. In addition to supporting the successful delivery of remediation and safety improvement works, you will help deliver ISHA's Resident Engagement Strategy for HRBs by maintaining regular communication with residents, supporting consultation activity, gathering feedback, and helping residents understand how building and fire safety arrangements affect them. Working closely with the Head of Building Safety, Building Safety Manager, Housing, Development, and contractor partners, you will also support the coordination of resident support information, including assistance with PEEPs or equivalent resident support processes in line with ISHA policy, and help ensure ISHA meets its duties under the Building Safety Act 2022, Fire Safety Act 2021, and associated regulations while maintaining a strong resident focus. About ISHA We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times, we know we'll achieve nothing unless we are equally ambitious for our own people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring and be their best self to work. Staff Benefits We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme, and other great benefits. We have an evolving wellbeing offer that is being developed following employee feedback, and we will invest in your professional development with ongoing training and career development opportunities. We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them? If this sounds exciting, we want you on our team. Please do submit a completed application Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline: 9am Tuesday, 4th August 2026 Interview: Week commencing 10 August 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Once you have landed on our website, you will need to do the following in order to apply for this role: Application Process When you submit your final application with your CV and a covering letter tell us: (a) Why do you feel you're a strong fit for this role, with reference to the job description and person specification. (b) Tell us about a time you supported residents through disruptive works, a safety issue, or a sensitive housing matter. How did you communicate with residents, manage concerns, and help achieve a positive outcome? (c) What motivates you most about working in building safety and compliance within social housing, particularly in a role that helps residents understand safety measures, planned works, and their impact? (d) How do you manage competing priorities and deadlines across multiple residents, projects, and compliance workstreams while maintaining accurate records, clear communication, and a high standard of service? (e) Anything else you feel is relevant, including your experience of resident engagement, explaining technical or safety information in plain English, working with contractors or internal teams, and supporting compliance or building safety activity. Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter outlining how your skills and experience match the role, as well as expressing your motivation for applying for the role will not be accepted. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us. No agencies please.

Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.

Business support officer Full-time Term time 3 weeks Sept 26 Wandsworth Secondary School We are currently working with a secondary school in Wandsworth who are looking for a Business Support Officer to join their school on a full-time basis from September 2026. The Role Under the guidance of senior staff at the school, you will be responsible for carrying out business operations and processes within the school. You will work on behalf of the principal to fix issues and improve systems within the school. The role is diverse and will also support the school s facilities and health and safety administration, monitoring, reporting and compliance-focused tasks. Key responsibilities Take a lead role in the effective and efficient management of the school support office and reception area, assisting in the development of a professional and customer-oriented approach at all times Liaise with a small number of administrative staff and relay work requests from the SLT to other support staff across the school Facilities and Health & Safety Support Maintain key documents, calendars, compliance logs, and routine reporting under the direction of the Senior Executive Business Manager and Cluster Operations Manager Provide administrative and operational support in monitoring the school s health and safety logs, ensuring issues are accurately recorded, tracked, and resolved in a timely manner and adhere to statutory compliance Lead on promoting and maximising sales of the schools hireable spaces, ensuring a high-quality customer service is provided at all times Oversee the local management of the lettings processes through line management of local sport duty staff as well as liaison with external contractors Consistently show profit increases year on year from sales and long-term partnerships with sporting agencies Ensure safeguarding procedures are consistently applied and that liaison with the cluster finance team is regular and maintained to safeguard consistency of practice and alignment with the trust financial regulations Act as the academy s Data Protection Lead, undertaking data protection training as required and administer the local data protection lead function including, but not limited to, all legally required Subject Access Requests, Freedom of Information requests, logging of data breaches and sending out data protection reminders. Assist SLT with the induction process for new students as required and facilitate meetings with families Co-ordinate the production and circulation of key documents and other information as required As required, organise and co-ordinate planned and unplanned absence cover for all school staff under the direction of the relevant SLT member Ensure compliance and completion of all checks for contractors, volunteers, visitors, supply staff Maintain administration in compliance with GDPR and health and safety processes Work closely with the senior leaders and Cluster team, undertaking delegated responsibilities and tasks as requested Manage manual and computerised record/information systems relating to student information; ensuring the systems and procedures are fit for purpose. Analyse and evaluate data/information and produce reports/information/data as requested by senior staff Raise purchase orders, processing invoices, and maintaining office/administrative systems Support HR, finance, data, or estates administration tasks as delegated, without responsibility for decision-making To support the academy by training for and carrying out first aid duties as needed To support the school day and students by carrying out lunch duties as required (a lunch break will still be provided) About The School The school in Wandsworth is a popular secondary school within the area and has extremely ambitious headteacher who is on a mission for the school to be recognised and one of the best in the country. The school s ethos is all about ambition, perseverance and unity within the school and the local community. It is a very popular, multi-cultural school who put equality, safeguarding and inclusion at the heart of its ethos. They are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. The successful applicant will be subject to pre-employment checks including an enhanced DBS check. We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.

Tenant Liaison Officer Pay : 14.13 per hour, 37 hours per week, Mon-Fri Location: Raunds. NN9 6GR, Office based. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Tenant Liaison Officer to join their Assets Management services to carry out Reception duties and maintain excellent customer service. We are looking for a detail focused individual with a proactive attitude who has experience and knowledge of routine office/reception procedures and ability to deal with confidential and sensitive information. This is a great varied role for someone who enjoys working with multiple stakeholders. Your typical duties in this role will be: Meeting and greeting visitors, assisting with queries and directing to the appropriate area of the building Liaising with NNC colleagues/internal tenants regarding meeting and catering bookings Liaising with other tenants and organisations in the building regarding their visitors/meetings and any events they are running Arranging and conducting viewings of the Business Centre; completing building inductions for new tenants - organising fobs and keys for units; verifying identification, completing trade references and credit checks for potential new tenants; liaising with I.T. support company for new tenants set ups Answering the telephone and general enquiries Completing general administration tasks using Word & Excel as required as well as input of data on bespoke system, photocopying, sending and management of post Liaising with contractors, raising of purchase orders, processing of invoices Assisting with opening and closing the centre to include alarm control Other duties reasonably requested. If you are currently looking for your next role and consider yourself a great candidate for this position, please apply now as we are looking for an ASAP start!

Resident liaison Officer Cheltenham Temporary role The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Company who are looking for a Resident Liaison Officer covering Cheltenham. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Experience within the housing sector is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for th click apply for full job details

Housing Support Officer / Scheme Manager An excellent opportunity for an organised, compassionate Housing Support Officer / Scheme Manager to support older and vulnerable residents, ensuring safe, welcoming housing schemes and effective day-to-day resident support. If you've also worked in the following roles, we'd also like to hear from you: Sheltered Housing Housing Support Officer / Scheme Manager, Retirement Living Housing Support Officer / Scheme Manager, Supported Housing Officer, Housing Officer, Housing Manager, Supported Living Housing Support Officer / Scheme Manager, Supported Living Officer SALARY: £29,983 per annum + Benefits LOCATION: Stanwell, Middlesex (TW19) with travel across Staines, Surrey and Bromley also required (mileage paid) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday PLEASE NOTE: A full Driving Licence and access to your own vehicle is essential JOB OVERVIEW The organisation has a fantastic new opportunity for a Housing Support Officer / Scheme Manager with strong customer service skills, good record-keeping standards and an understanding of the needs of older or vulnerable people. Working within a housing and support environment, you will help residents live independently while ensuring the scheme remains safe, organised and welcoming. This is a varied, hands-on role covering resident support, health and safety checks, tenancy processes, safeguarding, contractor liaison, partnership working and day-to-day scheme management. As the Housing Support Officer / Scheme Manager, you will act as a trusted point of contact for residents, families, professionals and external agencies, supporting positive outcomes with a calm, practical and person-centred approach. DUTIES Your duties as the Housing Support Officer / Scheme Manager will include: Health and Safety: Carry out health, safety and fire checks, maintaining accurate, clear and auditable records Resident Support: Provide person-centred support using tools such as initial assessments, ILPs, risk assessments and logbooks Viewings and Sign-Ups: Support viewings, assessments, tenancy sign-ups and induction meetings, ensuring residents understand their tenancy, rights, responsibilities and facilities Move-Outs and Voids: Manage tenancy terminations and liaise with lettings teams, contractors and other colleagues to minimise voids and maintain standards Safeguarding: Identify safeguarding concerns and take swift, appropriate action in line with policies, procedures and legislation Community Engagement: Support resident engagement, consultation, social activities and wellbeing initiatives Anti-Social Behaviour: Manage ASB issues fairly and professionally, providing clear guidance and support to residents DBS Compliance: Maintain accurate DBS compliance records for contractors, volunteers, ancillary workers and visitors entering the scheme Partnership Working: Liaise with care providers, GPs, hospitals, social services, local authorities, families and voluntary agencies Welfare Support: Help residents access Housing Benefit and other welfare benefits, supporting regular rent payment and helping to reduce arrears Scheme Contact: Act as the first point of contact for residents, families, professionals and visitors CANDIDATE REQUIREMENTS Essential Experience in a customer-facing role Understanding of the needs of older or vulnerable people Background in housing, care or support Confidence with basic health and safety requirements Ability to keep accurate, confidential and appropriate records Calm, organised and resilient approach, with the ability to work independently Strong communication skills, including the ability to have clear and sensitive conversations Ability to identify when someone may need help and take appropriate action Full UK driving licence and access to a car Desirable Level 3 qualification in Housing or Supported Housing Supervisory or management training Health and safety knowledge Knowledge of welfare benefits such as Housing Benefit or Universal Credit BENEFITS 25 days' holiday, plus Bank Holidays, increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family This role requires an Enhanced DBS Check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%. NO AGENCIES PLEASE APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14887 This job is being advertised by AWD online on behalf of a2dominion Group Ltd Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Stanwell, Middlesex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative

Payroll & Benefits Officer Location: Hybrid - Southampton / Bournemouth Hours: Full Time or Part Time / Flexible working hours Salary Range: £27,000 - £33,000 per annum (Pro-rata for part-time hours) Contract Type: 3-6 Month Fixed-Term Contract (with potential option to extend) About the Opportunity An exciting short-term opportunity has arisen for a skilled Payroll & Benefits Officer to join a dedicated, collaborative payroll division within a UK-leading, corporate organisation. In this role, you will play a crucial part in ensuring the accurate and timely delivery of end-to-end monthly payroll and benefits services across the business. Working within a supportive team environment, you will maintain complete compliance with company policies and statutory regulations, making this an excellent opportunity to add a prestigious, highly regarded brand to your professional portfolio. Key Responsibilities Payroll Administration: Support the end-to-end administration of the monthly payroll process to ensure timely and accurate execution. Compliance & Reporting: Assist with Real Time Information (RTI) submissions and other statutory reporting requirements. Checks & Controls: Complete thorough payroll checks, controls, and reconciliations to maintain high standards of accuracy. Query Resolution: Act as a reliable point of contact, providing clear guidance and support to employees and managers on payroll-related queries. Pensions Management: Manage pension auto-enrolment activities and coordinate monthly pension contribution submissions. Benefits Administration: Administer payroll activities related to corporate flexible benefits, company car schemes, flexible benefits car schemes, and eye care initiatives. Stakeholder Reporting: Produce accurate regular and ad-hoc payroll reports for Finance and wider internal business stakeholders. Continuous Improvement: Identify and implement process improvements to enhance team efficiency and overall service delivery. HR & Third-Party Liaison: Work closely with HR colleagues to ensure accurate timelines, and process payments to third parties including HMRC, Give As You Earn (GAYE), and court orders. Escalation: Promptly escalate any system or processing issues to the Payroll Team Leader. What We Are Looking For To be successful in this position, you will need a strong background in payroll administration, high numerical ability, and outstanding attention to detail: Software Expertise: Essential experience using IRIS Cascade Payroll software. Industry Experience: Proven payroll experience combined with up-to-date, practical knowledge of HMRC legislation and regulations. Professional Qualification: A CIPP Payroll Technician Certificate (or equivalent experience) is highly desirable. Administrative & IT Skills: Strong administrative experience, being highly numerate and proficient in standard IT applications, particularly Microsoft Excel and Word. Work Management: The ability to effectively prioritise workloads, manage competing deadlines, and work productively both independently and collaboratively. Customer Focus: A professional, customer-focused approach, with the sensitivity and discretion required to handle confidential payroll queries. Adaptability: A flexible mindset, particularly during key monthly payroll processing periods. Salary, Benefits & Culture This organisation has been officially recognised as a leading UK employer, offering an inclusive, supportive, and modern environment where diversity is actively celebrated. Alongside a competitive salary, you will receive a comprehensive and flexible rewards package: Flexible & Hybrid Working: Modern hybrid working options designed to support work-life balance, with flexibility around working hours and genuine part-time or job-share arrangements available. Generous Annual Leave: A highly competitive annual leave allowance with options to customise your holiday balance through buying and selling schemes. Health & Wellbeing: Comprehensive healthcare options, including dental plans, health cash plans, screening services, and dedicated mental health and wellness support. Financial Benefits: Highly competitive corporate pension plans, regular salary reviews, discretionary bonus schemes, and exclusive employee savings and loan initiatives. Family-Friendly Policies: Enhanced paid parental and partner leave schemes, alongside structured return-to-work programmes to support family life. Perks & Discounts: Group discounts on home and motor cover, technology saving schemes, cycle-to-work programs, and a variety of corporate lifestyle discounts and social club events. How to Apply If you are an experienced payroll professional with IRIS Cascade expertise who can hit the ground running in a collaborative, top-tier corporate environment, please submit your CV for immediate consideration.

Customer Care Coordinator - Derby - Permanent - £28,000+ A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is an office based role with hours Monday to Thursday - 8:30 - 5 and 4:30 finish on Friday Duties Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out Experience required: Experience working within House Building / Housing / Construction, in a similar role, or from Property Management / Resident Liaison Officer background. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.

Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers.You will be response for: Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. To be considered for the role you will need: Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies. Experience of working in the housing or property sector Please click 'apply now' or contact me for information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Liverpool. This is a retrofit scheme including Solar PV, Air Source Heat Pumps, Ventilation etc. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 28-30k plus 3k car allowance and mileage plus other benefits. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

We are delighted to be working with this large organisation who is recruiting for a few Resident Liaison Officer in the Haringey area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Colchester area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!