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HR Operations Team Lead (Contract) Glasgow/Home We are looking for an experienced HR Operations Team Lead to join a busy HR function on a contract basis. The HR Operations Team Lead is an excellent opportunity for a people-focused HR professional who thrives in a fast-paced environment and has a proven track record of leading HR shared services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee lifecycle. Working closely with key stakeholders, you will drive service excellence, support HR initiatives and ensure compliance with HR policies, processes and employment legislation. Key Responsibilities of the HR Operations Team Lead include: Lead, coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance on HR policies, procedures and employee relations matters. Oversee end-to-end payroll processes and ensure accuracy and timely delivery. Build strong relationships with internal stakeholders and provide expert HR support where required. Support the delivery of key HR transformation and improvement initiatives. Lead by example, fostering a positive, customer-focused and high-performing team culture. Manage the performance, development and engagement of approximately six direct reports. Produce weekly and monthly reporting, analysing trends and identifying opportunities for improvement. Review, document and continuously improve HR processes to enhance efficiency and employee experience. The successful HR Operations Team Lead: Previous experience leading or managing an HR Shared Services or HR Operations team. Proven ability to manage workloads and deliver against service level agreements in a fast-paced environment. Strong working knowledge of HR policies, procedures and UK employment legislation. Experience managing complex HR queries and employee relations issues with professionalism and discretion. Experience using HR systems and extracting data to produce meaningful reports and insights. Excellent communication and stakeholder management skills, with the ability to build relationships at all levels. Strong organisational skills with the ability to manage multiple priorities simultaneously. Resilient, adaptable and comfortable leading teams through organisational change. Degree or CIPD qualification (or equivalent) desirable. This is an excellent opportunity to join a collaborative HR team and make an immediate impact by driving operational excellence, supporting business change and delivering an outstanding employee experience. To apply please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.

Are you an experienced Risk Analyst with a background in operational risk management? Do you enjoy working collaboratively across a business to identify, assess and manage risk while supporting a positive risk culture? Let Informed Recruitment help you take the next step in your career with an exciting opportunity to join a respected social enterprise that places governance, resilience and continuous improvement at the heart of its operations. As a specialist provider of resource to the Housing Technology sectors, we are delighted to be partnering with a leading organisation seeking an analytical and proactive Risk Analyst to support the implementation and ongoing development of its enterprise risk management framework. The role is offered on an initial six-month fixed term salaried contract with the potential of a permanent contract at the end. The purpose of the role is to work closely with operational teams across the business to identify, evaluate and monitor risks while providing practical guidance to risk owners. Your day to day responsibilities will include supporting the delivery of the organisation's risk framework; facilitating risk assessment workshops with business stakeholders; coaching managers on risk management best practice; maintaining and developing risk registers and risk management systems; producing high-quality management information and reports; analysing trends and identifying emerging risks and interdependencies; supporting quarterly reporting to Audit & Risk Committees; coordinating the reporting of risk events; monitoring compliance with risk management processes; providing advice on risk and basic insurance queries; and supporting business continuity planning and testing across the business. Must Have Demonstrable commercial experience within an operational or enterprise risk management role. Experience using corporate risk management software and maintaining risk registers. Experience facilitating risk assessments, workshops or stakeholder engagement sessions. Strong report writing and presentation skills. Good Microsoft Office skills, particularly Excel, Word and PowerPoint. Nice to Have IRM qualification or Business-related degree. Experience supporting business continuity planning and testing. Understanding of insurance processes within a corporate environment. As an individual you will be highly organised, analytical and naturally inquisitive, with the confidence to challenge constructively while building strong working relationships at all levels across the business. You will enjoy interpreting information, solving problems, multi-tasking and helping others embed effective risk management practices. Alongside a competitive salary, you will receive an excellent benefits package including generous pension contributions, flexible and hybrid working, substantial annual leave entitlement, learning and development opportunities and the opportunity to contribute to a company delivering positive outcomes for communities across the UK. If you're looking to further your career in enterprise risk within a supportive, value-centric organisation where your work will have a genuine impact, we'd love to hear from you. Apply today to find out more. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Your new company Hays are delighted to be partnering with a leading accountancy and business advisory firm to recruit an Audit Associate for their Norwich office.This is an excellent opportunity for an ambitious audit professional looking to further develop their technical expertise, gain exposure to a varied client portfolio and continue progressing towards a professional qualification within a supportive and collaborative environment.Working alongside experienced managers and senior team members, you will play a key role in delivering high-quality audit assignments and building lasting client relationships across a range of industries. Your new role Join a collaborative audit team supporting a diverse client portfolio, gaining hands-on experience across a range of sectors while developing your technical and client-facing skills: Supporting the planning, execution and completion of audit assignments. Undertaking substantive and analytical audit testing. Completing audit fieldwork both in the office and at client premises where required. Preparing and maintaining high-quality audit documentation and working papers. Assisting with the preparation of statutory financial statements from client records. Identifying risk areas and escalating key findings to senior team members. Supporting the successful delivery of audit engagements within agreed deadlines. Taking ownership of smaller assignments with guidance and support from managers. Assisting on larger and more complex audit engagements alongside senior colleagues. Building and maintaining strong relationships with clients and key stakeholders. Participating in networking and business development activities. Supporting and mentoring junior members of the team where appropriate. What you'll need to succeed To be successful in this role: A minimum of two years' experience within an audit role in a UK accountancy practice. ACA, ACCA or AAT part-qualified, or currently studying towards a professional accountancy qualification. Experience working with clients across a variety of sectors and industries. Strong understanding of audit methodologies, testing procedures and financial reporting standards. Working knowledge of UK GAAP, IFRS and Auditing Standards. Experience preparing audit files and statutory accounts. Excellent analytical skills and attention to detail. The ability to manage multiple deadlines and prioritise workload effectively. Strong interpersonal and communication skills. Experience coaching, mentoring or supporting junior team members would be advantageous. What you'll get in return This is a fantastic opportunity to develop your career within a supportive and forward-thinking firm. You'll receive full study support, ongoing professional development and clear progression opportunities, while gaining exposure to a diverse client portfolio. In addition, you'll benefit from flexible and hybrid working, a collaborative team culture and a comprehensive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Revenue Manager Location: Swindon Salary: Circa £50,000 per annum Contract: Full-time, Permanent About Happy Days Happy Days is growing, and we're opening a second support hub in Swindon. This new location will help us support our nurseries and early years teams as we continue to expand. We're looking for a commercially minded Revenue Manager who can turn data into action. We need someone who can help us maximise income, improve processes, and support our nurseries to make informed decisions that help children, families and teams thrive. This is an exciting opportunity to lead a talented team, shape our pricing and funding strategies, and play a key role in supporting the continued growth of our organisation. The Role As Revenue Manager, you'll be responsible for managing income across our growing nursery portfolio. You'll oversee fees, billing, payment collection, government funding claims and revenue reporting. You'll lead a team of six and work closely with Early Years Managers, Operations leaders and the Finance Team to make sure income is recorded accurately and collected on time. This role combines financial knowledge with a good understanding of how our nurseries operate. You'll use data to spot trends, solve problems and help leaders make informed decisions about income and performance. This role is ideal for someone who enjoys leading people, improving processes and working with others to achieve great results. What You'll Be Doing - Leading annual reviews of nursery fees and making sure systems are updated correctly. - Producing regular reports and insights for senior leaders. - Monitoring income across the business and identifying risks and opportunities. - Forecasting future income and supporting cash flow planning. - Managing billing, payment collection and debt reporting. - Working with Early Years Managers to improve payment collection and reduce overdue payments. - Making sure financial information in our nursery management system is accurate and up to date. - Managing government-funded childcare schemes and other funding streams. - Preparing funding claims and checking that payments are received correctly. - Supporting new nurseries joining the group and helping them move into our ways of working. - Looking for ways to improve systems, reporting and processes. - Ensuring funding claims and reporting meet all required guidelines and regulations. Leading and Supporting Others You will lead and support a team of six: Four Finance Officers. One Cash Collection Officer. One Funding Officer. You will: - Set clear expectations and support your team to do their best work. - Manage workloads and make sure deadlines are met. - Coach and develop team members. - Hold regular one-to-one meetings and performance reviews. - Help the team adapt to new processes and systems. - Build a positive, supportive and collaborative team culture. What We're Looking For We're looking for someone with strong commercial awareness, leadership skills and a passion for improving the way things work. You will: - Enjoy working with data and turning it into useful information. - Understand how fees, funding, payments and nursery occupancy affect business performance. - Be confident making recommendations and supporting decision-making. - Build strong working relationships with colleagues and external partners. - Explain financial information clearly to people who do not work in finance. - Be organised and able to manage multiple priorities. - Take ownership of problems and find practical solutions. - Look for opportunities to improve systems, processes and reporting. Essential Skills and Experience - Experience in revenue management, commercial finance, pricing or a similar role. - Experience leading, managing or developing a team. - Strong financial, analytical and problem-solving skills. - Experience preparing management reports and performance information. - Experience managing billing, payments or income processes. - Excellent communication and relationship-building skills. - Strong Excel skills and confidence working with data. - Experience using finance or business systems. Desirable Skills and Experience - Studying towards ACCA, CIMA, AAT Level 4 or an equivalent qualification. - Experience working in a multi-site organisation ideally in childcare, education, hospitality, retail or another customer-focused business. - Experience using nursery management systems such as Famly, Connect, EYWorks or Blossom. - Knowledge of government-funded childcare schemes and funding claims. - Experience supporting business acquisitions or integrating new sites. - Experience improving reporting, systems or business processes. - Knowledge of pricing, income management and business performance analysis. What We Offer We're proud to offer a supportive and collaborative working environment where people can develop and thrive. Flexible Working Once our new hub is established (typically after around six months), you'll be able to work in a hybrid way, with around three days in the office and two days from home. Learning and Development Ongoing professional development. Support with accounting CPD requirements. Opportunities to grow your career. Health and Wellbeing Mental health and wellbeing support. Generous annual leave from day one. Financial Benefits People's Pension. Life assurance. Ready to Apply? Closing Date: 3rd August, 5pm Interview Dates: First Stage: 31st July 7th August Second Stage: 10th August 14th August If you'd like to join a growing organisation where you can make a real difference, we'd love to hear from you. Inclusion and Safeguarding Happy Days is committed to creating an inclusive workplace where everyone feels valued and respected. If you need any reasonable adjustments during the recruitment process, please let us know. Happy Days Nurseries is committed to safeguarding children. All offers of employment are subject to appropriate pre-employment checks, including verification of your right to work in the UK.

Cover Supervisors Needed for a September Start - NewportPay Rate: From £120+ per day (depending on experience)Are you confident, adaptable, and looking to gain valuable experience in secondary schools? We are working with a number of welcoming and supportive schools across Newport who are seeking reliable Cover Supervisors to provide general classroom cover from September.This is an excellent opportunity for graduates, aspiring teachers, experienced Teaching Assistants, youth workers, sports coaches, or anyone with experience working with young people. Assignments can vary from day-to-day cover across different schools, whilst strong candidates often secure long-term placements or contracted positions when schools find the right fit.The Role:Supervising classes during teacher absences across a range of subjectsDelivering pre-planned lessons and ensuring pupils remain on taskManaging classroom behaviour and maintaining a positive learning environmentSupporting pupils with their learning and encouraging engagementWorking across a variety of secondary schools throughout the Newport areaWe're Looking For:Experience working with children or young people in any settingConfident classroom presence and strong behaviour management skillsExcellent communication and interpersonal skillsA proactive, professional and flexible approachAn interest in education and supporting young people's developmentWhat You'll Get:Pay from £120+ per day, depending on experienceThe opportunity to gain experience across a range of local secondary schoolsFlexible work to suit your availabilityThe chance to secure long-term placements and school-based contracts when schools are impressed with your workOngoing support from a dedicated education recruitment consultantIf you're looking for a rewarding role in education and want the opportunity to build relationships with local schools whilst gaining valuable classroom experience, we'd love to hear from you. Apply today to secure your September Cover Supervisor opportunities in Newport.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.

Job Tite: Service Design Tutor Location: Worcester 3 times per week Salary: 43,000 - 45,000 Knowledge Strong knowledge of service design principles, frameworks, and human-centred design methodologies. Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design. Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement. Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics. Experience Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar. Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting. Experience conducting user research and translating insights into service improvements within complex organisations. Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities. Experience working collaboratively across product, delivery, technology, policy, and operational teams. Ability to coach and develop others in service design practices. Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships. Desirable Knowledge & Experience Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services. Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard. Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes. Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects. Experience using virtual learning environments and digital learning technologies. Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation. Teaching, assessor, or quality assurance qualifications (or willingness to achieve them). Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.

SENDIASS Support Worker Salary: 19,882.12 actual pro-rated salary ( 23,195.81 FTE) Contract: Part Time, Permanent Hours: 30 hours per week, with the working pattern negotiated with your line manager Base Location: Home-based Travel: You will be expected to travel to regular meetings within Hampshire Benefits 30 days' annual leave, increasing to 35 days with length of service Bank holidays Company pension Life Assurance x2 Employee Discount Scheme Medical Cash Plan Benefits will be pro-rated for part-time employees About Us We are Polaris, one of the UK's largest communities of children's services providers. Within the community, we have independent fostering and adoption agencies that have been passionately improving the lives of young people for over 30 years, as well as leaving care services, education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. Hampshire SENDIASS SENDIASS services are part of the Children's Services branch of Polaris. Hampshire SENDIASS provides timely, confidential and impartial information, advice and support for parents, carers, children and young people with special educational needs or disabilities (SEND). The aim of Hampshire SENDIASS is to ensure that children and young people with SEND and their families are empowered to play an active and informed role in their education. Requirements We are looking for a SENDIASS Support Worker to join our friendly team based in Hampshire. The successful applicant will have relevant professional or personal experience relating to special educational needs, disabilities, education, health or social care. You will provide customers with confidential, impartial, one-to-one support on issues relating to SEND. You must be professional, approachable and outcome-focused. You will also require the following: Have a qualification in SEND law or be willing to work towards achieving IPSEA SEN Law Training at Levels 1, 2 and 3 within the first year of employment Have excellent communication and interpersonal skills Personal or professional experience in a leadership position, a calm but assertive manner and an aptitude for managing complex conversations with a range of stakeholders. Be confident working with Microsoft Outlook, other Microsoft Office applications and databases Have a full UK driving licence and access to your own car Responsibilities Provide individual support to a caseload of children and young people with SEND and/or their parents Provide support on common topics including EHCP applications, SEND tribunals, attendance issues, social care provision, exclusions and SEN support Explain documents, support customers to write applications, attend meetings or mediation with customers, and monitor deadlines on their behalf Support or represent customers at any stage of the SENDIST appeal process Help customers develop clear expectations of your role by using the What to Expect eligibility criteria and outcomes documents to agree the purpose and boundaries of the support provided Explain and refer to relevant SEND legislation and policy when providing advice or support, including the Children and Families Act 2014, SEND Code of Practice 2015, Equality Act 2010, Care Act 2014, SEND Regulations 2014 and SEN support guidance Spend time understanding the barriers customers face Identify and advocate for support that will enable customers to engage with SEND services, such as translation services, accessible forms, specific communication provision and emotional support Signpost customers to relevant services and engage those services as required Proactively support children, young people and/or their parents to advocate for themselves wherever possible Coach and encourage customers to take control and complete some tasks independently, even when you may be able to complete them more quickly Work at least one advice shift per week, answering phone calls and emails to the Polaris SENDIASS helplines Listen carefully to parents, carers and young people who contact the helpline, providing information and advice that enables them to advocate for themselves Make accurate records of the advice and support provided Continuously maintain database records, including the duration of contact, individual case details and documents relating to casework Cultivate professional relationships with colleagues and stakeholders, including local authority SEN, to achieve swift and positive outcomes for children and young people Contribute to the development of content and resources for the SENDIASS website and social media Polaris Children's Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful candidate will be required to complete an enhanced DBS check, the cost of which will be met by Polaris Children's Services. Polaris Children's Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. PandoLogic. Category:Education,

Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Falkirk. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+

People Partner (Employee Relations) - South East 55,000 + 6,000 car allowance Permanent 4 days on site, 1 day from home A large regulated infrastructure business is recruiting a People Partner to support its operational teams in the South East. This is a hands-on, ER-led generalist role. You'll own live casework, coach managers to handle routine issues themselves, and free up the Senior People Partners to focus on strategic work. It suits someone who wants operational breadth rather than a policy-writing seat. The role Manage ER cases end to end - grievance, disciplinary, performance, absence Advise and coach managers on policy, procedure and employment law compliance Reduce case volume through early intervention rather than reactive firefighting Design and deliver manager training on performance and absence management Run performance reviews with apprentices and identify wider training needs Support Senior People Partners on restructure and change projects Maintain accurate people data and produce team reporting (GDPR-compliant) What you'll need Background as an HR Advisor, ER Specialist or People Partner Solid employment law knowledge and live casework experience Track record advising and influencing senior operational stakeholders Experience building and delivering manager training Exposure to organisational change Commercial, numerate, and comfortable with shifting priorities CIPD Level 5 or above, or equivalent experience On offer Competitive pension, 6k car allowance, bonus scheme, BUPA healthcare, enhanced maternity/paternity pay, life assurance, holiday purchase and cycle to work Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Electrical Compliance Engineer Salary: Competitive About the Opportunity We're working with a well-established engineering and compliance specialist that is looking to expand its field-based team with the addition of an experienced Electrical Compliance Engineer. This is an excellent opportunity for someone who enjoys a varied workload, autonomy in their day-to-day activities, and the chance to work across a diverse range of commercial and industrial environments. You'll be responsible for delivering electrical compliance services, technical inspections, and detailed reporting while maintaining the highest standards of safety and professionalism. Unlike many service roles, most assignments are completed at a single site each day, allowing you to focus on delivering quality work rather than spending your time travelling between multiple locations. The Role As a Electrical Compliance Engineer, you will: Conduct electrical compliance inspections and condition assessments across commercial and industrial facilities Produce detailed technical reports and supporting documentation Carry out associated surveying and fault-identification activities where required Ensure all job records, reports, and paperwork are completed accurately and submitted within agreed timescales Build and maintain strong relationships with site contacts and key stakeholders Support the development of junior engineers through coaching and mentoring Uphold high standards of health, safety, and technical compliance Effectively manage company equipment, vehicles, and administrative responsibilities What We're Looking For We're keen to speak with electrically qualified professionals who can demonstrate experience in inspection, testing, verification, or electrical compliance activities within commercial or industrial environments. You'll also have: Relevant electrical qualifications and inspection/testing credentials Strong knowledge of current electrical regulations and industry standards The ability to accurately assess electrical installations and identify non-compliance issues Excellent attention to detail and report-writing skills A proactive and organised approach to your workload The ability to work independently and manage your own site schedule A full UK driving licence Flexibility to travel and occasionally undertake work outside standard hours when required What's in It for You? Competitive salary Overtime paid at 1.5X standard rate Company vehicle and fuel card Contributory pension scheme Investment in professional development and ongoing technical training Clear opportunities for career progression Stable, long-term opportunity with an established and growing business Diverse project portfolio across commercial and industrial sectors Apply Now If you're looking for a role that offers variety, independence, and the opportunity to further develop your technical expertise within a supportive environment, we'd love to hear from you. Applications are welcomed from experienced electrical professionals, and we encourage you to apply even if your experience doesn't align perfectly with every requirement listed above. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Senior Customer Service Advisor Location: Southampton Salary: 31,000 per annum + Bonus Working Pattern: Hybrid (once fully trained) Hours: Monday to Saturday, 5 days per week 8:00am-4.30pm or 9:00am-5:30pm (Saturdays 8am - 4pm and working from home once trained) Saturdays worked on a 1-in-2 rota, with a lieu day during the week About the Company Our client is an established, values-driven organisation that genuinely invests in its people. With a strong commitment to delivering 100% customer satisfaction, they are seeking a Senior Customer Service Advisor to join their growing team. This role is ideal for a customer-focused professional with experience in training, coaching, and supporting colleagues in a contact centre or customer service environment. Key Responsibilities Liaise with customers via telephone and webchat, responding to enquiries professionally and efficiently Book appointments and manage customer schedules Obtain and evaluate relevant information to resolve product and service enquiries Provide accurate pricing and service information Support administrative tasks, including managing returned mail and updating customer records Assist the marketing team by contacting existing customers with promotional offers Promote and offer the full range of appointments and services Conduct customer follow-up calls following purchases or non-purchase interactions Support, mentor, and coach new and existing colleagues through structured training Contribute to the efficiency of call centre systems, including call routing and handling Assist with coaching the team to achieve departmental targets Act as a role model and provide support to the departmental management team Serve as the first point of escalation for customer concerns and complaints, ensuring resolution in line with business procedures Proactively monitor colleague calls on a monthly basis and produce performance, issues, and training needs reports for senior management Skills and Experience Required Excellent verbal and written communication skills Strong active listening capability Proven problem-solving and analytical skills High attention to detail and accuracy Self-motivated with the ability to lead by example Strong customer-focused approach Adaptable, with the ability to work on own initiative Ability to work under pressure and consistently meet targets Demonstrable teamwork and leadership skills Previous experience in training and coaching colleagues Confident IT and system literacy If this role is of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Adecco are please to be recruiting for Developer to work within the Thames Valley Police Force Location: Kidlington Contract Type: Temporary Daily Rate: 450.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week End Date: February 2027 Please note this role will subject to Police Vetting, you must have resided within the UK for minimum of 5 years Are you a passionate developer ready to make a significant impact in the public services sector? Our client is seeking a Apps Developer who thrives in a dynamic environment, eager to deliver innovative software solutions that support critical business functions. If you're looking for an exciting opportunity to showcase your skills and develop your career, we want to hear from you! Why Join Us? Make a Difference: Contribute to projects that enhance public services and improve community outcomes. Collaborative Environment: Work alongside a team of professionals who are dedicated to excellence. Mentorship Opportunities: Lead and mentor a small group of developers, sharing your knowledge and expertise. Competitive Rate: Enjoy a daily rate of 450.00, valuing your skills and contributions. Key Responsibilities: As a Senior Apps Developer, you will: Deliver effective support and maintenance services for locally developed software systems. Recommend industry-standard technical tools and methodologies to improve solution development. Develop, test, and document new software solutions that meet high-quality standards. Review designs, evaluate solutions, and undertake detailed data flows and analysis. Establish and execute plans for unit and system testing, ensuring thorough documentation. Implement products into live operations, adhering to formal change control processes. Collaborate with developers and team leaders to estimate project delivery timescales. What We're Looking For: To succeed in this role, you should have: Proven experience as a software developer and systems designer, from concept through to support. Expertise in multiple complex software languages and toolsets (e.g., .Net, SQL, XML). Strong knowledge of software development lifecycle and adherence to industry standards. Practical knowledge of ICT infrastructure, software development methods, and maintenance techniques. A track record of coaching and mentoring developers, with an eye for quality assurance. Proficiency in database software and operational/service architecture knowledge. A full UK driving licence, as travel may be required across various locations. Your Skills & Expertise : Technical Proficiency: Mastery in application development methods and database management. Analytical Mindset: Ability to conduct detailed reviews and analysis, contributing to effective business modelling. Communication Skills: Excellent verbal and written communication abilities, conveying technical information clearly. Adaptability: Willingness to travel and work flexible hours as needed. Ready to Apply? If you're excited to take on a new challenge and make a lasting impact in public services, we encourage you to apply! Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. Closing date 13th August 2026 Join us in shaping the future of public services through innovative technology solutions. Your next adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Sue Ross Legal is seeking a Fast Track Claims Team Leader to support the Team Manager and Head of Fast Track in leading a high-performing group of RTA Fee Earners and administrative staff. This is a fantastic opportunity for an experienced personal injury professional with leadership skills to make a real impact driving performance, mentoring colleagues, and ensuring exceptional client service. As a Claims Team Leader, you ll play a pivotal role in balancing technical expertise with team leadership. You ll be responsible for performance management, coaching, and embedding best practices, while also providing technical guidance on personal injury cases. Key responsibilities include: Delivering divisional financial targets and KPIs Conducting monthly 1:1s, appraisals, and team performance meetings Monitoring case progression, telephony performance, and client complaints Ensuring compliance with DPA, SRA rules, and company policies Providing technical support on litigated and non-litigated PI cases Mentoring and developing team members, identifying training needs Driving engagement and continuous improvement across the Fast Track division Key Performance Indicators: Achieve planned financial and operational results for Fast Track Meet SLA targets agreed with your Line Manager Demonstrate team competence and development Drive engagement leading to improved team output You ll bring: Experience mentoring and developing colleagues Clear direction and accountability for team objectives Excellent communication and time management skills Proven track record in PI claims (Part 7 litigation and MOJ Portal Stages 1 3) Understanding of OIC and Intermediate Track case tracks Strong knowledge of Fast Track procedures and MI Commitment to delivering outstanding client care Previous supervisory or team management experience Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Robert Half are working in exclusive partnership with Happy Days, a Private Equity backed Nurseries and Pre-Schools group to recruit a Group Finance Manager on a permanent basis. Based in Swindon, this newly created position will lead the day-to-day finance operations ensuring financial integrity and control across the organisation. Reporting to the Finance Director, this role will operate in a commercially focused, high-growth environment. Joining at an exciting stage in Happy Days' journey, you will support the creation of a new Hub in Wiltshire, helping to underpin the Group's expanding footprint. You will lead continuous improvement initiatives across finance operations and management accounting, driving efficiencies, enhancing processes, and contributing to the development of a best-in-class finance function. About Happy Days Happy Days opened their first nursery in 1991, fast forward 35 years and they now operate 44 nurseries and pre-schools across the South UK and Wales, delivering exceptional childcare and education every day! A growth journey that continues every day with an underlying ethos to support children to become strong and motivated learners for life. Taking care of 2000+ children and employing around 1500 team members, their passion for inspiring the next generation is at the heart of their mission The Group Finance Manager Role You will be at the forefront of building a team within Swindon following the decision to create a second Hub. This is a great opportunity to be hands on in the development of people, processes and control measures whilst maintaining the business as usual requirements. Working closely with the Finance Director to drive continuous improvement areas and opportunity for efficiencies within routine tasks, automation of manual processes and shortened reporting cycles. The Group Finance Manager will oversee areas of transactional finance, reporting and record-to-report functions to bring together and drive the contributions and outputs of the month end close process across the group. Alongside this, key responsibilities will include: Maintain internal control framework across portfolio of sites and group. Lead month end close processes including consolidation of management accounts. Production of monthly reporting pack inclusive of balance sheet reconciliations, variance analysis and relevant commentary for review. Maintenance of R2R cycle including maintenance of general ledger, accounts payable and receivable functions - Oversee and control of cash flow management across the group. Act as a finance project lead on integration's to bring together work-streams across finance operations. Provide actionable insight to operational leaders to ensure understanding of financial metrics to non-finance, key stakeholders. Lead, coach and develop a team of 10+ across Management Accounts, Revenue, AP/AR. About you Qualified Accountant (ACA, ACCA, CIMA or equivalent). Proven experience within a finance leadership position. Strength within people management, building and leading a high-performance team. Evidence of contribution to process improvement within core finance processes. Strength with ERP optimisation and utilising technology to drive efficiency. Prior multi-site or multi-revenue streams experience. Previous experience within a PE backed environment advantageous. The successful candidate will need to be 5 days on site in first 6 months as the new Hub is established, 3 days on site thereafter. What's on offer c£70k basic salary and a range of attractive benefits including car allowance, enhanced leave, performance related rewards, Life Assurance and an exhaustive Employee Assistance & Well-being package. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Recruitment Consultant - Employability Location: Fareham About FIND We're a high-performance, sales-focused recruitment business that prides itself on delivering exceptional service and outstanding results for both clients and candidates. Since launching four years ago, we've grown from a team of three to 17 people, launched multiple specialist divisions and built a reputation for becoming genuine experts in the markets we choose. Now we're doing it again. We've identified one of the UK's fastest-growing recruitment markets and we're looking for someone to build it with us. The Opportunity We're launching a brand-new Employment Services practice. This isn't a warm desk. It's far better than that. We've spent months researching the market, identifying where recruitment demand is really created and building a strategy that's different from every other recruiter operating in the space. You'll recruit across organisations delivering: Employability Services Health into Work Individual Placement & Support (IPS) Supported Employment Justice & Rehabilitation We'll give you the freedom, support and investment to build a market-leading desk. If you love building relationships, winning new business and creating something genuinely valuable, you'll love this role. The Role You'll take ownership of our Employment Services division, partnering with organisations across the UK to recruit delivery, operational and leadership talent. You'll manage and grow relationships with existing clients whilst introducing FIND to organisations we're not yet working with. This role is perfect for a recruiter who enjoys building a specialist market rather than simply filling vacancies. Responsibilities Partner with Employment Services providers to understand their hiring plans and deliver exceptional recruitment solutions. Win and develop new business through proactive outreach, networking and market intelligence. Manage the full 360 recruitment process from business development through to offer management. Build deep candidate networks across delivery, operational and leadership roles. Become a recognised market expert by understanding contract awards, provider growth and recruitment trends. Deliver a five-star experience to every client and candidate you work with. About You We're looking for someone who brings ambition, energy and emotional intelligence to the team. You'll enjoy building relationships, spotting opportunities and taking ownership of your own success. You'll ideally have: 2+ years' experience in a 360 recruitment role OR an experience sales person from the Employability Sector. A proven track record of winning new business. Confidence using multiple channels to generate leads and secure new clients. A commercial mindset and genuine curiosity about the markets you recruit. High emotional intelligence - you're approachable, self-aware and relationship-driven. Grit, resilience and a willingness to keep pushing when things get tough. An ownership mentality - you want to build something, not just inherit it. Why Join FIND? We've already built successful specialist recruitment divisions - we know how to launch new markets. We've developed a proven model that can be applied to any specialist sector. You'll have genuine ownership of an exciting, high-growth market. We're a supportive, values-led business that coaches, develops and celebrates success. We're unapologetically sales-focused and love helping ambitious recruiters build brilliant careers. You'll have access to market-leading technology, automation and sales tools to help you succeed. Ongoing coaching, training and personal development are part of our DNA. Package Basic salary of £27500 - £35000pa (DOE) Uncapped commission (25-35%). Car allowance (where applicable). Unlimited holiday policy. Enhanced parental leave. Private healthcare after qualifying period. Quarterly team incentives, events and overseas trips. Summer and Christmas parties. Ready to Build Something Special? This is an opportunity to take ownership of one of FIND's most exciting new divisions. If you're the type of recruiter who enjoys winning new business, becoming a genuine market expert and building a desk with long-term potential, we'd love to hear from you. To apply, or find out more, get in touch.

The starting salary for this role is 38,090 per annum based on a 36-hour working week. The role is fixed term up until March 2029. We are looking for up to 9 people to join our new WorkWell team in Surrey County Council as Employment and Health Coaches , delivering person-centred support to help people overcome health barriers that are affecting their ability to work. The role is community based with substantial travel across Surrey to meet programme participants and employers. As part of the role, you will work with participants in community locations such as libraries and health centres. You will also be expected to attend the office one day a week in Woodhatch Place, Reigate (usually Tuesday). The post reports directly into the WorkWell Team Leader and you will be expected to work horizontally across the wider Economy & Growth function of over 80 people. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About Economy and Growth The Economy and Growth function focuses on growing Surrey's economy, working as 'One Council' to create a sustainable economy and ensure no one is left behind. We provide strategic leadership and direct delivery of services in business support, innovation, skills and places for the benefit of Surrey's 110,000 businesses and 1.2 million residents. We collaborate with partners and major employers including Amazon, Asahi, WWF-UK, Samsung and McLaren to champion and futureproof Surrey's leading regional economy, home to key strategic businesses contributing 50 billion annually to the UK economy. Supporting residents into good, sustainable work is a key priority for the Economy and Growth team and supports our wider objectives of driving sustainable economic growth across Surrey. WorkWell is a key element of our Get Surrey Working plan and forms part of a broader portfolio of programmes addressing skills gaps, responding to employer needs and supporting local growth. We are committed to the cross-team consolidation of activity across our area of work, and the integration of programmes both with each other and across the wider team is a fundamental principle of how we operate. By working collaboratively across services and with external partners, we deliver seamless employment and skills support through a single, coherent front door for residents, businesses and employers. About the Role WorkWell is a national programme, delivered locally by Surrey County Council, that helps people with disabilities or health-related barriers to enter, return to or stay in employment. This is an exciting opportunity to join a dedicated team committed to delivering positive outcomes for Surrey residents and businesses by helping people overcome barriers that prevent them from working. As an Employment and Health Coach, you will play a crucial role in the delivery of WorkWell. You will manage a caseload of up to 30 participants and be responsible for supporting individuals to develop personalised plans that help them manage their health condition or disability and achieve their employment goals. You will have targets relating to the number of participants you support and the outcomes achieved. Using motivational interviewing and coaching techniques, you will provide one-to-one support to improve participants' wellbeing, confidence, self-management and readiness for work. You will empower individuals to build the knowledge, skills and confidence needed to manage their own health and wellbeing and make sustainable progress towards employment. You will work closely with professionals from health, community and other support services to ensure participants have access to the right interventions and support. You will also take a lead role in building and maintaining relationships with partner organisations and services, helping to create a joined-up approach that delivers the best possible outcomes for residents. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: Experience of providing support to participants using a coaching framework, preferably within a health and/or supported employment setting, using a person-centred and holistic approach. Demonstrable ability to work effectively with a range of services, to navigate and coordinate the best sources of support and to ensure this is tailored to a person's needs. The ability to provide effective advice and guidance to support someone to return to, start in, or stay in work, preferably with reference to managing health related conditions or disabilities. The ability to use case management systems (or similar) to effectively manage participant information and records To apply, please send a copy of your CV and outline your experience and suitability for the role responding to these three questions: Outline your experience of providing advice and guidance to people, within a person-centred coaching framework, and how you ensured people were motivated to work with the support. Outline your experience of navigating complex systems on behalf of people who need support, and how you ensured that this was effective to meet their needs. Please describe how you have worked alongside other support services (such as community or health services) to deliver successful outcomes for a participant and how you have recorded and evidenced this success. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes on 9 August, but we reserve the right to close early if we receive a large number of applications. Interviews will be in person in our Reigate office and will take place around a week after the advert closes. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Competitive pay Electrical Qualified Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours Salary up to £45,000 + Company Van and fuel card Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Electrical Qualified Supervisor to oversee the effective delivery of contract activities on our Birmingham contract, ensuring compliance with internal procedures, health and safety regulations, and quality standards. You will work closely with the client offering electrical support and advise when required. The role involves managing MCM job scheduling, ensuring meters are calibrated, and supervising a small team of employees along with subcontractors. You will be responsible for monitoring work progress through regular site visits, ensuring projects are completed on time, within budget, and to the required standard. The successful candidate will compile operational reports, uphold Mears' values and procedures, and maintain a strong focus on customer satisfaction. You will also manage employee performance, support development through coaching and training, and ensure all company assets-including vehicles, tools, and PPE - are properly maintained. Flexibility to support other supervisors, attend meetings, and participate in training sessions is essential. Duties: Oversee the delivery of electrical works across planned and reactive maintenance contracts Ensure compliance with internal procedures, health and safety regulations, and quality standards Supervise a team of operatives and manage subcontractors as required Monitor work progress through regular site visits, ensuring timely completion and high standards Manage MCM job scheduling and ensure accurate allocation of resources Ensure all electrical meters and equipment are calibrated and maintained Provide electrical support and technical advice to clients and internal teams Compile operational reports and contribute to performance reviews and audits Uphold company values and maintain a strong focus on customer satisfaction Support employee development through coaching, mentoring, and training Manage company assets including vehicles, tools, PPE, and van stock Attend client meetings, toolbox talks, and internal training sessions Collaborate with other supervisors to ensure smooth contract delivery Ensure all work complies with relevant legislation and industry standards Maintain accurate records of inspections, certifications, and completed works Respond to emergency callouts and support out-of-hours service delivery Role Criteria: 18th Edition Qualification NVQ Level 2 and 3 in Electrical Installation AM2 Certification Test and Inspection qualification (e.g., City & Guilds 2391 or equivalent) Extensive experience in electrical work within housing or maintenance environments Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Job Profile: MO Data Operations Team Leader Role Overview Job Title: MO Data Operations Team Leader Division: Service Operations & Delivery SESL Reports To: Faults & MO Data Operations Team Manager Direct Reports: 4 Hours: 39 hours per week Purpose The MO Data Operations Team Leader is responsible for leading and coordinating a back-office team focused on delivering Industry SLA's, whilst adapting and incorporating all the change projects currently ongoing. Accountable for delivering against key performance metrics and managing the day to day performance while being a Player / Manager on a small team. Key analytical skills are required to understand trends and to focus on improvement opportunities. Effective people management, maintaining high standards of professionalism, customer service, and process adherence. You will also champion a culture of continuous improvement, supporting the development and capability of your team. Responsibilities & Accountabilities Providing day-to-day line management for the MO Data Operations team, ensuring that outputs align with business objectives, and that any change requirements are managed appropriately. Responsible for the delivery and reporting of all elements relevant to convey the team performance across all areas and projects. Using said reporting to manage workstreams in the area to successfully achieve all industry and internal SLAs through appropriate oversight of the resources available to the area. Analysing, reporting and flagging where future needs changes may arise. Accountable for leading the team through the changing landscape of the industry processes that are worked. Assuming ownership of new projects where required. Ensure ownership of teams various customer query points, including mailbox queries and tickets within the Customer Query portal, ensuring timely responses are provided in accordance with SLA requirements. Taking ownership of your own skill building, to be able to operate as a functional escalation point for the area, ensuring you are able work tasks yourself as and when required for rapid diagnosis/resolution. Promoting the growth and development of the team through effective coaching, mentoring, and targeted training to support individual development plans. Ensure the maintenance and upkeep of processes and documentation within the area of scope. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all company policies, procedures and working practices. Person Specification, Competencies & Skills Behaviours Consistently professional, confident, and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude. Proactively share knowledge, skills, and experience with others to increase team performance. Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Technical Skills & Knowledge Strong problem-solving and analytical abilities. Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Randstad Business Support is acting as an Employment Business in relation to this vacancy.