JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK's largest banking groups. You'll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams. Day to day, you'll be: Providing outstanding customer service and support to colleagues across the business. Acting as the first point of contact for IT-related queries via phone and online channels. Taking ownership of incidents and service requests through to resolution. Diagnosing and troubleshooting technical issues in a professional and efficient manner. Supporting colleagues working both remotely and in office environments. Building rapport quickly to gather relevant information and identify solutions. Maintaining accurate records and ensuring a high standard of service delivery. Identifying opportunities to improve customer journeys and service processes. Delivering support with empathy, professionalism, and attention to detail. Why Lloyds Banking Group? Join us and become part of a team that helps keep colleagues connected and productive every day. As well as gaining valuable exposure to a wide range of technologies and support functions, you'll work alongside experienced professionals in a collaborative environment that supports development and career progression. Benefits Hybrid working model with approximately 60% home working and 40% office-based working. Comprehensive training and ongoing support. Exposure to a broad range of IT systems and technologies. Opportunity to develop technical and customer service skills. Career progression opportunities within Lloyds Banking Group. Weekly pay. Online payslips. Dedicated aftercare team. Annual leave allowance. Employee Assistance Programme. Access to Able Futures. Eyecare vouchers. Access to Boost benefits including shopping discounts, attraction tickets, and services. Smart Spending App. Workplace Pension Scheme. What you'll need PreviousIT support experience is essential. Experience supporting users on Windows Operating Systems. Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint. Experience using Microsoft Azure and Active Directory. Knowledge of the Microsoft Managed Device (MMD) environment/platform. Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues. Strong communication and customer service skills. Excellent attention to detail. The ability to build rapport quickly and gather information effectively. A proactive mindset with a focus on continuous improvement. Strong problem-solving and analytical skills. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. That's why we especially welcome applications from under-represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, apply today. We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 16, 2026
Seasonal
JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK's largest banking groups. You'll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams. Day to day, you'll be: Providing outstanding customer service and support to colleagues across the business. Acting as the first point of contact for IT-related queries via phone and online channels. Taking ownership of incidents and service requests through to resolution. Diagnosing and troubleshooting technical issues in a professional and efficient manner. Supporting colleagues working both remotely and in office environments. Building rapport quickly to gather relevant information and identify solutions. Maintaining accurate records and ensuring a high standard of service delivery. Identifying opportunities to improve customer journeys and service processes. Delivering support with empathy, professionalism, and attention to detail. Why Lloyds Banking Group? Join us and become part of a team that helps keep colleagues connected and productive every day. As well as gaining valuable exposure to a wide range of technologies and support functions, you'll work alongside experienced professionals in a collaborative environment that supports development and career progression. Benefits Hybrid working model with approximately 60% home working and 40% office-based working. Comprehensive training and ongoing support. Exposure to a broad range of IT systems and technologies. Opportunity to develop technical and customer service skills. Career progression opportunities within Lloyds Banking Group. Weekly pay. Online payslips. Dedicated aftercare team. Annual leave allowance. Employee Assistance Programme. Access to Able Futures. Eyecare vouchers. Access to Boost benefits including shopping discounts, attraction tickets, and services. Smart Spending App. Workplace Pension Scheme. What you'll need PreviousIT support experience is essential. Experience supporting users on Windows Operating Systems. Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint. Experience using Microsoft Azure and Active Directory. Knowledge of the Microsoft Managed Device (MMD) environment/platform. Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues. Strong communication and customer service skills. Excellent attention to detail. The ability to build rapport quickly and gather information effectively. A proactive mindset with a focus on continuous improvement. Strong problem-solving and analytical skills. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. That's why we especially welcome applications from under-represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, apply today. We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
TransUnion's Job Applicant Privacy Notice Team Overview We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities We're looking for a Senior Data Strategy Consultant, Marketing Solutions to join our growing team. This role reports directly to the Head of Data Strategy. The first 90 days will be intense training to learn the role's process, granular detail of tools & tasks, and how to perform independently across client accounts of varying complexity. The role will manage custom database curation & data stack creation (with the collaboration of the wider team) of 80+ clients globally, with databases involving 100 to 2,500 data feeds. It will also drive efficiencies in technical data processing and define the approach to solving complex challenges, as well as deliver training and maintain best practices to internal teams and external stakeholders. Day to Day You'll Be: Act as a technical data liaison between clients and our services team. Gather business and technical requirements to create data specifications Lead conversations with client data owners and media agency partners to identify data and source systems. Acquire and assess client data from multiple sources Guide clients and internal development teams with technical requirements and maintain documentation. Prepare data validation reports for clients and internal teams Collaborate with other functional groups including data science, consulting, and product management Identify ongoing risks and pain points throughout project and contribute to improving data acquisition practices, automated data pipelines, data validation methods, and related data tasks Essential Skills & Experience: Bachelor's Degree in Business, Marketing, Economics, Statistics, Computer Science, or related analytical/technical field. Track record years of experience in marketing, data, STEM, or related quantitative disciplines. Ability to navigate across functional organizations and adapt to new/different situations. Resilient work ethic with flexibility and nimbleness in terms of work planning. Strong verbal and written communication skills. Strong diagnostic skills to identify issues within data sets and propose solutions. Proficiency in data analysis tools such as advanced MS Excel, SQL, Python, SAS, and R. Understanding of ETL, data management, and data quality best practices. Familiarity with cloud technologies and APIs. Required Knowledge And Experiences What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Sr Consultant, Data Integration
Jul 15, 2026
Full time
TransUnion's Job Applicant Privacy Notice Team Overview We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities We're looking for a Senior Data Strategy Consultant, Marketing Solutions to join our growing team. This role reports directly to the Head of Data Strategy. The first 90 days will be intense training to learn the role's process, granular detail of tools & tasks, and how to perform independently across client accounts of varying complexity. The role will manage custom database curation & data stack creation (with the collaboration of the wider team) of 80+ clients globally, with databases involving 100 to 2,500 data feeds. It will also drive efficiencies in technical data processing and define the approach to solving complex challenges, as well as deliver training and maintain best practices to internal teams and external stakeholders. Day to Day You'll Be: Act as a technical data liaison between clients and our services team. Gather business and technical requirements to create data specifications Lead conversations with client data owners and media agency partners to identify data and source systems. Acquire and assess client data from multiple sources Guide clients and internal development teams with technical requirements and maintain documentation. Prepare data validation reports for clients and internal teams Collaborate with other functional groups including data science, consulting, and product management Identify ongoing risks and pain points throughout project and contribute to improving data acquisition practices, automated data pipelines, data validation methods, and related data tasks Essential Skills & Experience: Bachelor's Degree in Business, Marketing, Economics, Statistics, Computer Science, or related analytical/technical field. Track record years of experience in marketing, data, STEM, or related quantitative disciplines. Ability to navigate across functional organizations and adapt to new/different situations. Resilient work ethic with flexibility and nimbleness in terms of work planning. Strong verbal and written communication skills. Strong diagnostic skills to identify issues within data sets and propose solutions. Proficiency in data analysis tools such as advanced MS Excel, SQL, Python, SAS, and R. Understanding of ETL, data management, and data quality best practices. Familiarity with cloud technologies and APIs. Required Knowledge And Experiences What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Sr Consultant, Data Integration
Solus Accident Repair Centres
Preston On The Hill, Cheshire
Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jul 15, 2026
Full time
Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: 45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.
Jul 15, 2026
Full time
Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: 45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.
Ernest Gordon Recruitment Limited
Newcastle Upon Tyne, Tyne And Wear
Sales Coordinator (Employee-Owned Business) £25,000 - £30,000 + Training + Progression + Benefits + Hybrid Working + Employee-Owned Trust + Tax Free Bonus Gateshead Are you looking to join an Employee-Owned Business that will value your hard work within a positive environment where your contribution matters? Employee ownership also provides unique benefits, including the opportunity for tax-efficient bonuses linked to company performance. This is your chance to become part of a business where you are more than just an employee-you are a valued stakeholder in our success. As one of the most efficient providers in the UK, they supply, install, service and maintain Variable Speed Drives and Motors across a wide range of industries, including water utilities, manufacturing, healthcare, commercial buildings and offshore operations. Your responsibilities will include working within our internal team, you will play a key role in supporting customers, coordinating projects and ensuring the smooth delivery of products and services. This industry leading business will enhance your career through comprehensive in-house training. You'll gain hands-on experience with the industry products, technical sales processes and project coordination, supported by an experienced engineering and technical team. This role would suit an Sales Coordinator or similar looking for an office-based role within a company famously known for look after their employees. The Role: Managing customer enquiries and accurately interpreting requirements. Preparing technical solutions and quotations. Coordinating customer orders and deliveries. Liaising with suppliers to source and cost components. Raising purchase orders and managing procurement activities. Tracking projects and ensuring timely delivery of goods and services. Preparing and completing customer and company documentation accurately and on time. Assisting with the preparation of Risk Assessments and Method Statements. Providing support to customers and internal engineering teams. Attending customer sites when required. The Person: Sales Coordinator or similar Reference number: BBBH25667b Administrator, Compliance, Invoices, Invoicing, Scheduling, Arranging, Assistant, Documentation, Records, Co-ordinate, Admin, Administrative, Office, Newcastle, Gateshead If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jul 15, 2026
Full time
Sales Coordinator (Employee-Owned Business) £25,000 - £30,000 + Training + Progression + Benefits + Hybrid Working + Employee-Owned Trust + Tax Free Bonus Gateshead Are you looking to join an Employee-Owned Business that will value your hard work within a positive environment where your contribution matters? Employee ownership also provides unique benefits, including the opportunity for tax-efficient bonuses linked to company performance. This is your chance to become part of a business where you are more than just an employee-you are a valued stakeholder in our success. As one of the most efficient providers in the UK, they supply, install, service and maintain Variable Speed Drives and Motors across a wide range of industries, including water utilities, manufacturing, healthcare, commercial buildings and offshore operations. Your responsibilities will include working within our internal team, you will play a key role in supporting customers, coordinating projects and ensuring the smooth delivery of products and services. This industry leading business will enhance your career through comprehensive in-house training. You'll gain hands-on experience with the industry products, technical sales processes and project coordination, supported by an experienced engineering and technical team. This role would suit an Sales Coordinator or similar looking for an office-based role within a company famously known for look after their employees. The Role: Managing customer enquiries and accurately interpreting requirements. Preparing technical solutions and quotations. Coordinating customer orders and deliveries. Liaising with suppliers to source and cost components. Raising purchase orders and managing procurement activities. Tracking projects and ensuring timely delivery of goods and services. Preparing and completing customer and company documentation accurately and on time. Assisting with the preparation of Risk Assessments and Method Statements. Providing support to customers and internal engineering teams. Attending customer sites when required. The Person: Sales Coordinator or similar Reference number: BBBH25667b Administrator, Compliance, Invoices, Invoicing, Scheduling, Arranging, Assistant, Documentation, Records, Co-ordinate, Admin, Administrative, Office, Newcastle, Gateshead If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Are you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture.
Jul 15, 2026
Full time
Are you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture.
Dialler ManagerAre you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. The RoleAs Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. What We're Looking ForWe are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture. Why Consider This Opportunity?This is an excellent opportunity for an experienced Dialler Manager, Dialler Analyst, Sales Operations Specialist or Contact Centre Performance Manager who enjoys using data and technology to improve sales performance. You will have the opportunity to take ownership of dialler strategy, influence operational performance and make a direct impact within a growing commercial environment. If you are passionate about optimisation, analytics and helping sales teams perform at their best, we would love to hear from you.
Jul 15, 2026
Full time
Dialler ManagerAre you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. The RoleAs Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. What We're Looking ForWe are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture. Why Consider This Opportunity?This is an excellent opportunity for an experienced Dialler Manager, Dialler Analyst, Sales Operations Specialist or Contact Centre Performance Manager who enjoys using data and technology to improve sales performance. You will have the opportunity to take ownership of dialler strategy, influence operational performance and make a direct impact within a growing commercial environment. If you are passionate about optimisation, analytics and helping sales teams perform at their best, we would love to hear from you.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jul 15, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Lead EDM Support Consultant , you'll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You'll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery. You'll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you'll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues Key Responsibilities Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes and resolving issues effectively. Manage Team Utilization and ensuring support Consultants maintain efficiency and remain effective. Maintaining regular 1-1s with support team consultants and acting as first point of contact for work or personal concerns. Ensuring Support Team consultants are supported in achieving departmental goals, KPI's and OKR's Maintaining regular 1-1s with support team consultants and acting as first point of contact for an work or personal concerns. Support recurring releases and deployments, helping customers adopt new features and updates. Work collaboratively across internal Support Teams. Contribute to knowledge base development to support internal learning and customer self-service by documenting complex troubleshooting steps and solutions. Working with Service Managers to ensure compliance with data security, privacy, and governance standards in all configurations and processes. Help support Service Managers with customer transfers into Live-Support Serve as a point of contact for supporting Service Managers in handling and resolving customer escalations. Minimum (Essential) Requirements: Very Strong customer focus and some experience in a customer-facing role, consulting environment. Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation. Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail. A proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and/or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role As our credit risk capabilities scale across multiple markets and products, the strategic management of our vendor relationships has never been more critical. We're looking for a Vendor Manager to own our relationships with a broad portfolio of vendors - with particular depth in credit bureaus and data providers - ensuring we extract maximum value from these partnerships while managing costs, performance, and innovation. Reporting to a Commercial Director, you'll be the central point of contact for our most important vendors. Your portfolio will span credit bureaus such as Experian, Equifax, and TransUnion, alternative data providers, along with a selection of other technology and service partners. You'll own contract negotiations, performance management, product roadmaps, and cross-functional coordination to ensure Lendable has access to the best products and data at the right cost. This role sits at the intersection of risk, product, engineering, finance and legal. You'll need to understand credit data deeply, think commercially across a range of vendor categories, and build trusted relationships both internally and with senior stakeholders at our partners. What we're looking for: Essential: 2+ years in vendor management, strategic partnerships, or procurement roles in financial services Experience managing credit bureau relationships and/or other mission-critical vendors Strong commercial acumen with contract negotiation and cost management experience Deep understanding of credit data products, bureau outputs, and risk decisioning Ability to work cross-functionally with risk, product, engineering, finance and legal teams Strong stakeholder management skills, comfortable influencing senior internal and external stakeholders Analytical mindset with the ability to assess vendor performance and ROI Desirable: Experience in fintech or consumer lending businessesTechnical understanding of API integrations and data flow Experience with alternative credit data sources and emerging providers Track record of driving vendor innovation and product enhancements Experience managing vendor relationships across multiple geographies (UK/US) Project management experience implementing new data sources or products You're a good fit if you're: A skilled negotiator who balances cost, quality and innovation in vendor relationships Commercially minded with a strong grasp of unit economics and data ROI A natural relationship builder, equally comfortable with external vendors and internal stakeholders Detail-oriented and process-driven, you ensure contracts, SLAs and governance are watertight Strategic but hands-on, you can think big picture while managing the day-to-day Curious about new data sources and how they can improve credit decisioning Proactive and resourceful, you spot issues early and drive solutions What you'll be doing Vendor Relationship Management: Own strategic relationships across a diverse vendor portfolio, with particular depth in credit bureaus and data providers Act as the primary point of contact for key vendors, managing escalations and strategic discussions Build trusted relationships with senior stakeholders at bureau partners Conduct regular business reviews to assess performance, roadmap, and innovation opportunities Manage vendor onboarding, integration planning, and ongoing support Commercial & Contract Management: Lead contract negotiations and renewals, driving optimal commercial terms Manage vendor budgets, forecasts and cost optimisation initiatives Ensure compliance with contractual terms, SLAs and data governance requirements Work with finance and legal on vendor due diligence, contracts, and payment terms Track and report on vendor spend, utilisation and ROI Performance & Innovation: Monitor vendor performance against SLAs and quality metrics Drive continuous improvement in data quality, coverage, and timeliness Identify and evaluate new data sources and products to enhance credit decisioning Partner with risk and product teams to define requirements for new data capabilities Build business cases for new vendor products or alternative data sources Cross-functional Coordination: Partner with engineering on API integrations, data feeds, and technical issues Work with credit risk on data requirements, model inputs, and decisioning logic Coordinate with legal and compliance on vendor risk management and data privacy Collaborate with finance on budgeting, forecasting and cost allocation Support product teams with data availability for new features and markets Life at Lendable Winning team: the opportunity to scale up one of the world's most successful fintech companies Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls Health coverage: support for your physical and mental wellbeing, including private health cover Retirement & savings: long-term financial wellbeing through retirement savings plans Employee referral programme: earn a competitive bonus when you refer successful new team members Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!
Jul 15, 2026
Full time
hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the role As our credit risk capabilities scale across multiple markets and products, the strategic management of our vendor relationships has never been more critical. We're looking for a Vendor Manager to own our relationships with a broad portfolio of vendors - with particular depth in credit bureaus and data providers - ensuring we extract maximum value from these partnerships while managing costs, performance, and innovation. Reporting to a Commercial Director, you'll be the central point of contact for our most important vendors. Your portfolio will span credit bureaus such as Experian, Equifax, and TransUnion, alternative data providers, along with a selection of other technology and service partners. You'll own contract negotiations, performance management, product roadmaps, and cross-functional coordination to ensure Lendable has access to the best products and data at the right cost. This role sits at the intersection of risk, product, engineering, finance and legal. You'll need to understand credit data deeply, think commercially across a range of vendor categories, and build trusted relationships both internally and with senior stakeholders at our partners. What we're looking for: Essential: 2+ years in vendor management, strategic partnerships, or procurement roles in financial services Experience managing credit bureau relationships and/or other mission-critical vendors Strong commercial acumen with contract negotiation and cost management experience Deep understanding of credit data products, bureau outputs, and risk decisioning Ability to work cross-functionally with risk, product, engineering, finance and legal teams Strong stakeholder management skills, comfortable influencing senior internal and external stakeholders Analytical mindset with the ability to assess vendor performance and ROI Desirable: Experience in fintech or consumer lending businessesTechnical understanding of API integrations and data flow Experience with alternative credit data sources and emerging providers Track record of driving vendor innovation and product enhancements Experience managing vendor relationships across multiple geographies (UK/US) Project management experience implementing new data sources or products You're a good fit if you're: A skilled negotiator who balances cost, quality and innovation in vendor relationships Commercially minded with a strong grasp of unit economics and data ROI A natural relationship builder, equally comfortable with external vendors and internal stakeholders Detail-oriented and process-driven, you ensure contracts, SLAs and governance are watertight Strategic but hands-on, you can think big picture while managing the day-to-day Curious about new data sources and how they can improve credit decisioning Proactive and resourceful, you spot issues early and drive solutions What you'll be doing Vendor Relationship Management: Own strategic relationships across a diverse vendor portfolio, with particular depth in credit bureaus and data providers Act as the primary point of contact for key vendors, managing escalations and strategic discussions Build trusted relationships with senior stakeholders at bureau partners Conduct regular business reviews to assess performance, roadmap, and innovation opportunities Manage vendor onboarding, integration planning, and ongoing support Commercial & Contract Management: Lead contract negotiations and renewals, driving optimal commercial terms Manage vendor budgets, forecasts and cost optimisation initiatives Ensure compliance with contractual terms, SLAs and data governance requirements Work with finance and legal on vendor due diligence, contracts, and payment terms Track and report on vendor spend, utilisation and ROI Performance & Innovation: Monitor vendor performance against SLAs and quality metrics Drive continuous improvement in data quality, coverage, and timeliness Identify and evaluate new data sources and products to enhance credit decisioning Partner with risk and product teams to define requirements for new data capabilities Build business cases for new vendor products or alternative data sources Cross-functional Coordination: Partner with engineering on API integrations, data feeds, and technical issues Work with credit risk on data requirements, model inputs, and decisioning logic Coordinate with legal and compliance on vendor risk management and data privacy Collaborate with finance on budgeting, forecasting and cost allocation Support product teams with data availability for new features and markets Life at Lendable Winning team: the opportunity to scale up one of the world's most successful fintech companies Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls Health coverage: support for your physical and mental wellbeing, including private health cover Retirement & savings: long-term financial wellbeing through retirement savings plans Employee referral programme: earn a competitive bonus when you refer successful new team members Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!
Are you looking to get involved in an exciting company, taking ownership of commercial clients? Our client is seeking a Client Relationship Manager to work with their commercial clients. You will be responsible for managing key accounts and providing a point of contact for any orders or queries they may have. You will need to have strong communication skills and account management experience is ideal. You will need to maintain strong relationships with existing clients. The Role This is a very busy role where you will be managing a number of accounts. You will need to ensure that you maximise revenue from each account and provide a first class service to the customers. You will need to take responsibility for the customers and ensure that their needs are met on every level; this will include building strong business relationships. The Ideal Candidate An outgoing, warm personality is more important than specific experience for this role but you must be able to work effectively to deadlines and be good at problem solving. Industry experience is not essential as they will provide you with full product training but you must be able to understand technical information. Attention to detail is essential as are strong communication skills, both written and verbal. You will be very customer focused with a commercial mind and have the ability to build relationships with key customers. You must be confident working independently and in a team. Additional Information This is a great opportunity to work within a very successful company. Free parking is provided.
Jul 15, 2026
Full time
Are you looking to get involved in an exciting company, taking ownership of commercial clients? Our client is seeking a Client Relationship Manager to work with their commercial clients. You will be responsible for managing key accounts and providing a point of contact for any orders or queries they may have. You will need to have strong communication skills and account management experience is ideal. You will need to maintain strong relationships with existing clients. The Role This is a very busy role where you will be managing a number of accounts. You will need to ensure that you maximise revenue from each account and provide a first class service to the customers. You will need to take responsibility for the customers and ensure that their needs are met on every level; this will include building strong business relationships. The Ideal Candidate An outgoing, warm personality is more important than specific experience for this role but you must be able to work effectively to deadlines and be good at problem solving. Industry experience is not essential as they will provide you with full product training but you must be able to understand technical information. Attention to detail is essential as are strong communication skills, both written and verbal. You will be very customer focused with a commercial mind and have the ability to build relationships with key customers. You must be confident working independently and in a team. Additional Information This is a great opportunity to work within a very successful company. Free parking is provided.
Customer Service Advisor Leeds Office Monday to Friday W Talent is delighted to be partnering with a growing organisation within the renewable energy and home services sector. Committed to delivering exceptional customer experiences, the business combines innovation, technology, and outstanding service to support customers throughout their journey. As the business continues to grow, they are looking to recruit a Customer Service Advisor to join their friendly and supportive Customer Service team. The Role As a Customer Service Advisor, you will be the first point of contact for customers, providing an outstanding level of service across multiple communication channels, including telephone, email, and live chat. You will be responsible for resolving customer enquiries efficiently and professionally, ensuring every interaction results in a positive customer experience. Working closely with technical teams and other departments, you'll take ownership of customer queries from initial contact through to resolution while delivering a caring, empathetic, and solutions-focused service. Key Responsibilities Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner. Take ownership of customer issues, ensuring they are resolved effectively from first contact through to completion. Troubleshoot customer issues and liaise with technical teams where specialist support is required. Provide accurate information regarding products and services, ensuring the best possible customer outcome. Deliver a caring and compassionate service, adapting your approach where customers require additional support. Maintain accurate customer records by updating internal systems following every interaction. Manage the shared customer service inbox, ensuring emails are responded to and resolved within agreed service levels. Ensure compliance with company policies, procedures, and relevant industry regulations. Work collaboratively with colleagues across the business to continuously improve the customer experience. To be successful in this role, you will have: At least 12 months' experience within a customer service environment. Excellent verbal and written communication skills. Experience delivering a positive, right-first-time resolution for customers. The ability to work effectively in a fast-paced and sometimes demanding environment. Experience taking ownership of customer enquiries or complaints through to resolution. A genuine passion for providing excellent customer service. A caring, patient, and empathetic approach when supporting customers. The ability to work independently while also contributing as part of a team. Strong organisational skills and attention to detail. GCSEs (or equivalent) in Maths and English. Excellent listening, problem-solving, and relationship-building skills. Salary & Benefits 30 days annual leave plus bank holidays. Private medical insurance (following successful probation). Life assurance (4x annual salary) following probation. Enhanced maternity pay (6 months after one year's service). Enhanced paternity pay after one year's service. Salary sacrifice pension scheme with employer contributions matched up to 6%.
Jul 15, 2026
Full time
Customer Service Advisor Leeds Office Monday to Friday W Talent is delighted to be partnering with a growing organisation within the renewable energy and home services sector. Committed to delivering exceptional customer experiences, the business combines innovation, technology, and outstanding service to support customers throughout their journey. As the business continues to grow, they are looking to recruit a Customer Service Advisor to join their friendly and supportive Customer Service team. The Role As a Customer Service Advisor, you will be the first point of contact for customers, providing an outstanding level of service across multiple communication channels, including telephone, email, and live chat. You will be responsible for resolving customer enquiries efficiently and professionally, ensuring every interaction results in a positive customer experience. Working closely with technical teams and other departments, you'll take ownership of customer queries from initial contact through to resolution while delivering a caring, empathetic, and solutions-focused service. Key Responsibilities Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner. Take ownership of customer issues, ensuring they are resolved effectively from first contact through to completion. Troubleshoot customer issues and liaise with technical teams where specialist support is required. Provide accurate information regarding products and services, ensuring the best possible customer outcome. Deliver a caring and compassionate service, adapting your approach where customers require additional support. Maintain accurate customer records by updating internal systems following every interaction. Manage the shared customer service inbox, ensuring emails are responded to and resolved within agreed service levels. Ensure compliance with company policies, procedures, and relevant industry regulations. Work collaboratively with colleagues across the business to continuously improve the customer experience. To be successful in this role, you will have: At least 12 months' experience within a customer service environment. Excellent verbal and written communication skills. Experience delivering a positive, right-first-time resolution for customers. The ability to work effectively in a fast-paced and sometimes demanding environment. Experience taking ownership of customer enquiries or complaints through to resolution. A genuine passion for providing excellent customer service. A caring, patient, and empathetic approach when supporting customers. The ability to work independently while also contributing as part of a team. Strong organisational skills and attention to detail. GCSEs (or equivalent) in Maths and English. Excellent listening, problem-solving, and relationship-building skills. Salary & Benefits 30 days annual leave plus bank holidays. Private medical insurance (following successful probation). Life assurance (4x annual salary) following probation. Enhanced maternity pay (6 months after one year's service). Enhanced paternity pay after one year's service. Salary sacrifice pension scheme with employer contributions matched up to 6%.
Job Description Job Title: Stress Engineer Working Pattern: Full time; hybrid (on average three days per week on site) Working location: Bristol (Filton) / Hybrid An exciting opportunity has arisen to join Rolls-Royce in Bristol and help safeguard the mechanical integrity of our engines across several Defence Programmes including New Product Introduction (NPI). Stress engineers ensure the integrity of our products. They predict the mechanical behaviour of components and sub-systems, supporting the Design function, considering various failure mechanisms (e.g. proof, ultimate, fatigue (low & high cycle), creep etc.) and contributing factors (e.g. vibration, thermal induced loads, inherent manufacturing anomalies, corrosion, extreme operating conditions). The role of a Stress Engineer includes being influential at all stages in the design cycle (to ensure designs are robust, meet requirements and are optimised) through to the products service life and to component disposal. These roles involve working with a range of key business stakeholders to support the delivery of key programme milestones thus enabling the delivery of our Defence Combat strategy for the next 50 years. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. We'll support your continual professional development (including chartership routes) and provide mentorship from experienced analysts. You'll have real ownership of meaningful work packages that move the needle on airworthiness and reliability. You will gain broad exposure across components and sub-systems, developing deep domain expertise, utilising industry-standard tools. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing With this attractive opportunity you will work across a wide variety of components and commodities with the responsibility of ensuring the integrity and the correct mechanical behaviour of our products by: Conducting mechanical design and analysis; this includes the selection, generation and further development of numerical models, the use of numeral calculation methods, the development and implementation of interdisciplinary agreed boundary conditions into own models as well as into models of other disciplines (e.g. thermals, whole engine modelling, performance), the execution, verification and validation, and analysis of numerical model calculations, and actively promoting, encouraging and supporting the identification and implementation of continuous improvements to tools methods and processes Resolving problems through evaluative judgements, analysing factual information from multiple sources, interpreting results and identifying effective solutions by the application of technical knowledge, expertise and engineering judgement. Conducting mechanical experiments. This includes preparation of experiment specification for tests on test rigs and engines, supervision and support of experiments to ensure safe execution, plausibility check of results during the execution of the test, analysis and interpretation of test results, and comparison with analytical and/or empirical models. Being responsible for defined technical packages/investigations of work as part of a multi discipline team, providing delivery against programme milestones within agreed cost, timescale, and quality requirements. Who we're looking for At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need to: A bachelor's or master's degree in engineering or a STEM subject (or regional equivalent qualification) and have experience in a relevant engineering environment (Mechanical, Aeronautical, Electrical or Controls). Other qualifications, in combination with relevant experience, may also be considered. A materials or mechanical analyst background and a strong interest in developing your career as a mechanical analyst. Membership of a relevant professional body attained/ working towards Chartered status is preferred. Strong technical knowledge in mechanical design assessment methodologies (e.g. stress analysis both static and dynamic, fracture and fatigue assessment) with experience of, or a good appreciation of, finite element stressing techniques (ANSYS or ABAQUS preferred) and complex testing (of assemblies, component, and materials). An understanding of material behaviour, crack propagation, contact, thermo-mechanical fatigue, and statistics. An understanding of cross-discipline engineering concepts which include but are not limited to manufacturing engineering, aerodynamics, thermodynamics, thermal and mechanical analysis, cost engineering and product definition. Experience of working with novel designs and problems with the ability to work outside established technical processes, developing these as needed throughout your work. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Defence business, you will need to hold a Security Check (SC) clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Mechanical Systems Posting Date 10 Jul 2026; 00:07 Posting End Date 23 Jul 2026PandoLogic.
Jul 15, 2026
Full time
Job Description Job Title: Stress Engineer Working Pattern: Full time; hybrid (on average three days per week on site) Working location: Bristol (Filton) / Hybrid An exciting opportunity has arisen to join Rolls-Royce in Bristol and help safeguard the mechanical integrity of our engines across several Defence Programmes including New Product Introduction (NPI). Stress engineers ensure the integrity of our products. They predict the mechanical behaviour of components and sub-systems, supporting the Design function, considering various failure mechanisms (e.g. proof, ultimate, fatigue (low & high cycle), creep etc.) and contributing factors (e.g. vibration, thermal induced loads, inherent manufacturing anomalies, corrosion, extreme operating conditions). The role of a Stress Engineer includes being influential at all stages in the design cycle (to ensure designs are robust, meet requirements and are optimised) through to the products service life and to component disposal. These roles involve working with a range of key business stakeholders to support the delivery of key programme milestones thus enabling the delivery of our Defence Combat strategy for the next 50 years. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. We'll support your continual professional development (including chartership routes) and provide mentorship from experienced analysts. You'll have real ownership of meaningful work packages that move the needle on airworthiness and reliability. You will gain broad exposure across components and sub-systems, developing deep domain expertise, utilising industry-standard tools. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing With this attractive opportunity you will work across a wide variety of components and commodities with the responsibility of ensuring the integrity and the correct mechanical behaviour of our products by: Conducting mechanical design and analysis; this includes the selection, generation and further development of numerical models, the use of numeral calculation methods, the development and implementation of interdisciplinary agreed boundary conditions into own models as well as into models of other disciplines (e.g. thermals, whole engine modelling, performance), the execution, verification and validation, and analysis of numerical model calculations, and actively promoting, encouraging and supporting the identification and implementation of continuous improvements to tools methods and processes Resolving problems through evaluative judgements, analysing factual information from multiple sources, interpreting results and identifying effective solutions by the application of technical knowledge, expertise and engineering judgement. Conducting mechanical experiments. This includes preparation of experiment specification for tests on test rigs and engines, supervision and support of experiments to ensure safe execution, plausibility check of results during the execution of the test, analysis and interpretation of test results, and comparison with analytical and/or empirical models. Being responsible for defined technical packages/investigations of work as part of a multi discipline team, providing delivery against programme milestones within agreed cost, timescale, and quality requirements. Who we're looking for At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need to: A bachelor's or master's degree in engineering or a STEM subject (or regional equivalent qualification) and have experience in a relevant engineering environment (Mechanical, Aeronautical, Electrical or Controls). Other qualifications, in combination with relevant experience, may also be considered. A materials or mechanical analyst background and a strong interest in developing your career as a mechanical analyst. Membership of a relevant professional body attained/ working towards Chartered status is preferred. Strong technical knowledge in mechanical design assessment methodologies (e.g. stress analysis both static and dynamic, fracture and fatigue assessment) with experience of, or a good appreciation of, finite element stressing techniques (ANSYS or ABAQUS preferred) and complex testing (of assemblies, component, and materials). An understanding of material behaviour, crack propagation, contact, thermo-mechanical fatigue, and statistics. An understanding of cross-discipline engineering concepts which include but are not limited to manufacturing engineering, aerodynamics, thermodynamics, thermal and mechanical analysis, cost engineering and product definition. Experience of working with novel designs and problems with the ability to work outside established technical processes, developing these as needed throughout your work. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Defence business, you will need to hold a Security Check (SC) clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Mechanical Systems Posting Date 10 Jul 2026; 00:07 Posting End Date 23 Jul 2026PandoLogic.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. We are seeking experienced Technical Business Analysts to drive the development and enhancement of our patented SaaS security product, Smart Shield . Our customers use Smart Shield to secure their data, ensuring users only see the data that is required to do their job, protecting our customers most sensitive data - read more. You will act as the bridge between our product and engineering teams - analysing complex commercial needs and specifying requirements while working closely with delivery teams to implement solutions. Key Responsibilities: Requirement Gathering and Analysis: Work with our product and engineering teams to turn roadmaps into delivery plans. Translate business needs and prototypes into user stories, job stories and technical specs. Conduct gap analysis to identify opportunities for process improvements and enhancements. Artefact Authoring: Create comprehensive documentation including user stories, job stories and technical specs, and process flows. Maintain clear and up to date documentation throughout the product and feature lifecycles. Delivery Coordination: Collaborate with our product team to define feature scope, deliverables, and timelines. Coordinate with development teams to ensure requirements are understood and met. Solution Design and Validation: Work with architects and developers to design technical solutions that meet business needs. Support our product team in validating that delivered features align with requirements through user testing and feedback. Communication: Serve as the primary point of contact between engineering and product teams. Provide regular updates on feature delivery status, risks, and issues to stakeholders. Data Analysis: Analyse and interpret market and usage data to help inform decisions. Minimum (essential) requirements: A minimum of 3 years commercial experience in a BA role. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Desirable: Experience working as a business analyst or product owner on a SaaS product. Experience working on enterprise security products or solutions Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jul 15, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. We are seeking experienced Technical Business Analysts to drive the development and enhancement of our patented SaaS security product, Smart Shield . Our customers use Smart Shield to secure their data, ensuring users only see the data that is required to do their job, protecting our customers most sensitive data - read more. You will act as the bridge between our product and engineering teams - analysing complex commercial needs and specifying requirements while working closely with delivery teams to implement solutions. Key Responsibilities: Requirement Gathering and Analysis: Work with our product and engineering teams to turn roadmaps into delivery plans. Translate business needs and prototypes into user stories, job stories and technical specs. Conduct gap analysis to identify opportunities for process improvements and enhancements. Artefact Authoring: Create comprehensive documentation including user stories, job stories and technical specs, and process flows. Maintain clear and up to date documentation throughout the product and feature lifecycles. Delivery Coordination: Collaborate with our product team to define feature scope, deliverables, and timelines. Coordinate with development teams to ensure requirements are understood and met. Solution Design and Validation: Work with architects and developers to design technical solutions that meet business needs. Support our product team in validating that delivered features align with requirements through user testing and feedback. Communication: Serve as the primary point of contact between engineering and product teams. Provide regular updates on feature delivery status, risks, and issues to stakeholders. Data Analysis: Analyse and interpret market and usage data to help inform decisions. Minimum (essential) requirements: A minimum of 3 years commercial experience in a BA role. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Desirable: Experience working as a business analyst or product owner on a SaaS product. Experience working on enterprise security products or solutions Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with LexisNexis to connect them with exceptional professionals for this role. Scrum Master Excited to coach, facilitate, and ignite high performing teams? Do you enjoy fostering collaboration, continuous improvement, and a culture where every sprint counts? About the team: LexisNexis Intellectual Property, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. About the role: We are looking for a Scrum Master to enable high-performing, autonomous product engineering teams. This role sits within the Engineering organization and is embedded with one or two cross-functional squads. The Scrum Master is accountable for how teams work - facilitating effective Agile practices, improving flow and predictability, and fostering a culture of continuous improvement and psychological safety. As a servant-leader and delivery partner, the Scrum Master works closely with Engineering Managers, Product Managers, and Product Operations (including Technical Program Managers) to ensure portfolio priorities translate into realistic, sustainable execution at the team level. Key Responsibilities: Team-Level Delivery and Flow Serve as Scrum Master for one or more Agile teams, ensuring effective adoption of Scrum and Agile practices (Scrum, Kanban, or Scrumban as appropriate). Own team-level delivery governance and predictability, ensuring clear goals, realistic planning, and transparent signals on scope, risks, and progress. Ensure work is visible, prioritized, and flowing through the system (e.g., backlogs, boards, WIP limits). Help teams create realistic sprint goals or flow targets and meet commitments sustainably. Define and maintain team-level delivery metrics (e.g., throughput, cycle time, defect trends; DORA metrics where appropriate). Identify and make visible impediments impacting throughput or quality - both within and outside the team - and drive resolution in partnership with Engineering, Product, TPMs, and Product Operations. Agile Facilitation and Coaching Facilitate Agile ceremonies including Sprint Planning, Daily Stand-Ups, Reviews, Retrospectives, and Backlog Refinement. Coach teams on Agile principles, self-organization, and continuous improvement. Foster a culture of trust, accountability, psychological safety, and constructive challenge. Support Product Owners and Product Managers in effective backlog management and value-based slicing of work. Use data and experiments to evolve ways of working rather than enforcing a process for its own sake. Metrics, Insights, and Continuous Improvement Use quantitative and qualitative insights to identify bottlenecks, risks, and improvement opportunities. Facilitate outcome-focused retrospectives and ensure follow-through on improvement actions. Provide clear, concise status, risk, and dependency signals to stakeholders, framed in terms of business impact. Where applicable, create and maintain delivery dashboards and queries in Agile tooling (e.g., Azure DevOps). Cross-Team and Stakeholder Partnership Own cross-team coordination for work involving supported teams, ensuring dependencies, sequencing, and risks are understood and managed collaboratively. Partner with Product Operations and TPMs by providing accurate team- and cluster-level plans, capacity, and risk signals. Represent team realities in planning and prioritization forums. Collaborate with Design, Security, Data, and other functions to improve end-to-end delivery. Contribute to the evolution of Agile practices as the organization scales. What Success Looks Like Teams operate with clear goals, healthy cadence, and a sustainable pace. Delivery is predictable at the team and local cross-team level, with risks raised early and transparently. Teams regularly identify and implement meaningful improvements to how they work. Agile ceremonies are purposeful, engaging, and outcome-focused. Product, Engineering, TPMs, and Product Operations view the Scrum Master as a trusted delivery partner - not an extra layer of process. Requirements: Required Skills - Hands-on experience as a Scrum Master or Agile delivery lead supporting software engineering teams. Strong understanding of Agile frameworks (Scrum, Kanban) and modern engineering practices. Proven facilitation and coaching skills; able to navigate conflict and drive clear outcomes. Comfort with delivery metrics and basis analytics; ability to translate data into decisions. Excellent written and verbal communication skills; able to adapt messaging for engineers, product leaders, and executives. Ability to influence without authority and build strong cross-functional partnerships. Preferred Skills - Experience working alongside Product Operations and Technical Program Managers in a portfolio or platform environment. Experience supporting multiple teams or operating in scaled Agile environments. Familiarity with Agile tooling (e.g., Aha, Azure DevOps). Background in software development, QA, or a related technical discipline. Agile certifications (e.g., CSM, PSM, KMP) are a plus but not a substitute for practical experience. Why Join Us? Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days. Health screening, eye care vouchers, and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme. Travel Season ticket loan. Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity, and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you. Access to employee resource groups with dedicated time to volunteer. Access to extensive learning and development resources Access to the employee discounts scheme via Perks at Work About the business- At LexisNexis Intellectual Property (LNIP), we believe that whenever a person works on a patent and understands the future trajectory of a specific technology, that person has the potential to fundamentally change how society operates. We are proud to directly support and serve these innovators in their endeavors to better humankind. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve superior results. By harnessing the latest advances in machine learning combined with expert analysis, LexisNexis Intellectual Property is disrupting how actionable insight is extracted from patent data. Information can now be accessed with efficiency, accuracy, and at a speed that is just not possible by traditional methods. Our overall success is measured by how well we deliver these results. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
Jul 15, 2026
Full time
hackajob is collaborating with LexisNexis to connect them with exceptional professionals for this role. Scrum Master Excited to coach, facilitate, and ignite high performing teams? Do you enjoy fostering collaboration, continuous improvement, and a culture where every sprint counts? About the team: LexisNexis Intellectual Property, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. About the role: We are looking for a Scrum Master to enable high-performing, autonomous product engineering teams. This role sits within the Engineering organization and is embedded with one or two cross-functional squads. The Scrum Master is accountable for how teams work - facilitating effective Agile practices, improving flow and predictability, and fostering a culture of continuous improvement and psychological safety. As a servant-leader and delivery partner, the Scrum Master works closely with Engineering Managers, Product Managers, and Product Operations (including Technical Program Managers) to ensure portfolio priorities translate into realistic, sustainable execution at the team level. Key Responsibilities: Team-Level Delivery and Flow Serve as Scrum Master for one or more Agile teams, ensuring effective adoption of Scrum and Agile practices (Scrum, Kanban, or Scrumban as appropriate). Own team-level delivery governance and predictability, ensuring clear goals, realistic planning, and transparent signals on scope, risks, and progress. Ensure work is visible, prioritized, and flowing through the system (e.g., backlogs, boards, WIP limits). Help teams create realistic sprint goals or flow targets and meet commitments sustainably. Define and maintain team-level delivery metrics (e.g., throughput, cycle time, defect trends; DORA metrics where appropriate). Identify and make visible impediments impacting throughput or quality - both within and outside the team - and drive resolution in partnership with Engineering, Product, TPMs, and Product Operations. Agile Facilitation and Coaching Facilitate Agile ceremonies including Sprint Planning, Daily Stand-Ups, Reviews, Retrospectives, and Backlog Refinement. Coach teams on Agile principles, self-organization, and continuous improvement. Foster a culture of trust, accountability, psychological safety, and constructive challenge. Support Product Owners and Product Managers in effective backlog management and value-based slicing of work. Use data and experiments to evolve ways of working rather than enforcing a process for its own sake. Metrics, Insights, and Continuous Improvement Use quantitative and qualitative insights to identify bottlenecks, risks, and improvement opportunities. Facilitate outcome-focused retrospectives and ensure follow-through on improvement actions. Provide clear, concise status, risk, and dependency signals to stakeholders, framed in terms of business impact. Where applicable, create and maintain delivery dashboards and queries in Agile tooling (e.g., Azure DevOps). Cross-Team and Stakeholder Partnership Own cross-team coordination for work involving supported teams, ensuring dependencies, sequencing, and risks are understood and managed collaboratively. Partner with Product Operations and TPMs by providing accurate team- and cluster-level plans, capacity, and risk signals. Represent team realities in planning and prioritization forums. Collaborate with Design, Security, Data, and other functions to improve end-to-end delivery. Contribute to the evolution of Agile practices as the organization scales. What Success Looks Like Teams operate with clear goals, healthy cadence, and a sustainable pace. Delivery is predictable at the team and local cross-team level, with risks raised early and transparently. Teams regularly identify and implement meaningful improvements to how they work. Agile ceremonies are purposeful, engaging, and outcome-focused. Product, Engineering, TPMs, and Product Operations view the Scrum Master as a trusted delivery partner - not an extra layer of process. Requirements: Required Skills - Hands-on experience as a Scrum Master or Agile delivery lead supporting software engineering teams. Strong understanding of Agile frameworks (Scrum, Kanban) and modern engineering practices. Proven facilitation and coaching skills; able to navigate conflict and drive clear outcomes. Comfort with delivery metrics and basis analytics; ability to translate data into decisions. Excellent written and verbal communication skills; able to adapt messaging for engineers, product leaders, and executives. Ability to influence without authority and build strong cross-functional partnerships. Preferred Skills - Experience working alongside Product Operations and Technical Program Managers in a portfolio or platform environment. Experience supporting multiple teams or operating in scaled Agile environments. Familiarity with Agile tooling (e.g., Aha, Azure DevOps). Background in software development, QA, or a related technical discipline. Agile certifications (e.g., CSM, PSM, KMP) are a plus but not a substitute for practical experience. Why Join Us? Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days. Health screening, eye care vouchers, and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme. Travel Season ticket loan. Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity, and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you. Access to employee resource groups with dedicated time to volunteer. Access to extensive learning and development resources Access to the employee discounts scheme via Perks at Work About the business- At LexisNexis Intellectual Property (LNIP), we believe that whenever a person works on a patent and understands the future trajectory of a specific technology, that person has the potential to fundamentally change how society operates. We are proud to directly support and serve these innovators in their endeavors to better humankind. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve superior results. By harnessing the latest advances in machine learning combined with expert analysis, LexisNexis Intellectual Property is disrupting how actionable insight is extracted from patent data. Information can now be accessed with efficiency, accuracy, and at a speed that is just not possible by traditional methods. Our overall success is measured by how well we deliver these results. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements).
Jul 15, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements).
A hands-on food buying role for someone who understands suppliers, ingredients, availability and the pressure of keeping a fast-moving food supply operation running properly. Buyer - Food & Ingredients Greater London Permanent On-site Flexible start times c. 40,000- 55,000 The Opportunity We're supporting a specialist food supply business with the appointment of a Buyer to join its procurement team. This is a practical, commercially focused role across food and ingredient categories, with an initial focus on dry goods. You'll be responsible for making sure the business has the right products, from the right suppliers, at the right cost, quality and availability. It is a good opportunity for someone who enjoys supplier management, category ownership and operational problem-solving. You'll be close to the day-to-day realities of food supply, working with internal teams across Sales, Technical and depot operations to keep products moving and customers supported. Key Responsibilities Develop and manage category plans across assigned food and ingredient categories. Source products to specification and negotiate with suppliers on cost, quality and service. Build and manage a strong supplier base that supports current and future business needs. Support stock availability, supplier contingency planning and day-to-day supply issue resolution. Work with Technical, Sales and depot teams to ensure products meet customer, operational and legal requirements. Track category performance, cost movement, waste and supplier service levels. What We're Looking For Minimum 5 years' experience in food or ingredient buying. Strong supplier negotiation and relationship management skills. Good commercial, analytical and numerical ability. Experience working with fast-moving product categories where availability and service matter. Comfortable communicating with suppliers and internal teams under pressure. Ambitious, practical and keen to keep developing rather than simply maintain the status quo. Foodservice experience would be highly relevant, but food manufacturing, ingredient supply or other operational food buying backgrounds could also fit well. Why Join? This is a role with genuine ownership, supplier exposure and influence across the business. You'll be joining a fast-moving food supply environment where procurement has a direct impact on cost, service, availability, customer satisfaction and future growth. The role would suit someone who wants to be close to the operation, not hidden away in a purely process-led buying function. For the right person, there is scope to make a visible impact, strengthen supplier performance and become a trusted point of contact across the business. If you're interested in learning more, we'd be happy to have a confidential conversation.
Jul 15, 2026
Full time
A hands-on food buying role for someone who understands suppliers, ingredients, availability and the pressure of keeping a fast-moving food supply operation running properly. Buyer - Food & Ingredients Greater London Permanent On-site Flexible start times c. 40,000- 55,000 The Opportunity We're supporting a specialist food supply business with the appointment of a Buyer to join its procurement team. This is a practical, commercially focused role across food and ingredient categories, with an initial focus on dry goods. You'll be responsible for making sure the business has the right products, from the right suppliers, at the right cost, quality and availability. It is a good opportunity for someone who enjoys supplier management, category ownership and operational problem-solving. You'll be close to the day-to-day realities of food supply, working with internal teams across Sales, Technical and depot operations to keep products moving and customers supported. Key Responsibilities Develop and manage category plans across assigned food and ingredient categories. Source products to specification and negotiate with suppliers on cost, quality and service. Build and manage a strong supplier base that supports current and future business needs. Support stock availability, supplier contingency planning and day-to-day supply issue resolution. Work with Technical, Sales and depot teams to ensure products meet customer, operational and legal requirements. Track category performance, cost movement, waste and supplier service levels. What We're Looking For Minimum 5 years' experience in food or ingredient buying. Strong supplier negotiation and relationship management skills. Good commercial, analytical and numerical ability. Experience working with fast-moving product categories where availability and service matter. Comfortable communicating with suppliers and internal teams under pressure. Ambitious, practical and keen to keep developing rather than simply maintain the status quo. Foodservice experience would be highly relevant, but food manufacturing, ingredient supply or other operational food buying backgrounds could also fit well. Why Join? This is a role with genuine ownership, supplier exposure and influence across the business. You'll be joining a fast-moving food supply environment where procurement has a direct impact on cost, service, availability, customer satisfaction and future growth. The role would suit someone who wants to be close to the operation, not hidden away in a purely process-led buying function. For the right person, there is scope to make a visible impact, strengthen supplier performance and become a trusted point of contact across the business. If you're interested in learning more, we'd be happy to have a confidential conversation.
Are you commercially driven, technically credible, and passionate about helping growers improve crop storage performance? A market-leading business is looking for a Sales Manager to take ownership of and to generate new business opportunities across the potato and onion sectors within the UK. This will be achieved through following-up on CRM generated leads, industry networking, existing customers and direct approaches. You'll ideally be based in the North of England, but candidates outside of this patch are still encouraged to apply. This role is predominately home based, with UK travel and occasional office presence in Yorkshire. This is a highly autonomous role combining relationship management, and strategic business development within a business known for innovation in fresh produce storage technology. You will be expected to develop an in-depth understanding of the UK market and to work with the marketing function to develop a targeted sales and marketing strategy. The Role You'll be responsible for sale of all products, developing new business as well as managing and growing customer accounts. Key responsibilities include: Negotiate and finalise business contracts and agreements. Assimilate market knowledge and engage with key supply chains to identify/generate new business opportunities. In conjunction with the UK field support team, provide ongoing support to existing clients. Build and develop strong relationships with growers, advisors, supply chain managers and further potential partners through personal contact. Maintain a record of all activity within the company CRM system Regular field & business reports to the Commercial Director Support continuous development of the products About You The successful candidate will ideally have: Proven success within agricultural sales or account management Strong knowledge of potato, onion, or fresh produce storage systems Experience working with growers and agricultural supply chains Excellent communication and relationship-building skills A proactive, commercially focused mindset Confidence using CRM systems and IT platforms A full UK driving licence and willingness to travel extensively across the UK An agricultural or related degree (desirable) The Opportunity This is an opportunity to join an innovative and growing business operating at the forefront of post-harvest storage technology. You'll play a key role in supporting growers, improving storage outcomes, and helping drive future growth across the UK market. For a confidential discussion, please get in touch with me, Hannah on or email me
Jul 15, 2026
Full time
Are you commercially driven, technically credible, and passionate about helping growers improve crop storage performance? A market-leading business is looking for a Sales Manager to take ownership of and to generate new business opportunities across the potato and onion sectors within the UK. This will be achieved through following-up on CRM generated leads, industry networking, existing customers and direct approaches. You'll ideally be based in the North of England, but candidates outside of this patch are still encouraged to apply. This role is predominately home based, with UK travel and occasional office presence in Yorkshire. This is a highly autonomous role combining relationship management, and strategic business development within a business known for innovation in fresh produce storage technology. You will be expected to develop an in-depth understanding of the UK market and to work with the marketing function to develop a targeted sales and marketing strategy. The Role You'll be responsible for sale of all products, developing new business as well as managing and growing customer accounts. Key responsibilities include: Negotiate and finalise business contracts and agreements. Assimilate market knowledge and engage with key supply chains to identify/generate new business opportunities. In conjunction with the UK field support team, provide ongoing support to existing clients. Build and develop strong relationships with growers, advisors, supply chain managers and further potential partners through personal contact. Maintain a record of all activity within the company CRM system Regular field & business reports to the Commercial Director Support continuous development of the products About You The successful candidate will ideally have: Proven success within agricultural sales or account management Strong knowledge of potato, onion, or fresh produce storage systems Experience working with growers and agricultural supply chains Excellent communication and relationship-building skills A proactive, commercially focused mindset Confidence using CRM systems and IT platforms A full UK driving licence and willingness to travel extensively across the UK An agricultural or related degree (desirable) The Opportunity This is an opportunity to join an innovative and growing business operating at the forefront of post-harvest storage technology. You'll play a key role in supporting growers, improving storage outcomes, and helping drive future growth across the UK market. For a confidential discussion, please get in touch with me, Hannah on or email me
SIPP & ISA Product Specialist Location: London/Manchester Role Type: Permanent Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday) Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do Technical Leadership Serve as technical lead for SIPP and ISA wrappers, setting and keeping up to date the technical requirements that support Vanguard's proposition and platform. Work with proposition teams and cross functional streams to align customer experience, regulatory needs and technical delivery, making sure impacts are clear and manageable. Keep track of industry, market and regulatory changes and assess their technical and service impact on wrappers and propositions. Create and maintain core regulatory control frameworks for product wrappers to ensure continued compliance and operability. Regulatory Oversight Keep SIPP and ISA wrappers compliant, translating regulatory changes into clear impacts, risks and practical options for senior stakeholders. Lead external regulatory engagement, representing Vanguard at industry forums and feeding into consultation responses. Liaise with the FCA and other regulators, coordinating internal teams to manage enquiries and maintain deliverable compliance. Business & Proposition Development Work with internal teams to prioritise and deliver enhancements for SIPP, ISA and General Account, balancing platform priorities for consistent, high quality implementation. Use customer feedback and market insight to shape proposition improvements and anticipate regulatory changes. Keep product specifications up to date and oversee timely, standards driven delivery of regulatory and platform changes. What You Bring Deep technical expertise in SIPP and ISA wrappers, including HMRC rules, pension tax structures and platform mechanics. Strong knowledge of UK pensions and retail investment products. Experience working on retail investment platforms (wealth or direct to consumer). Proven track record delivering regulatory change (FCA, Consumer Duty, HMRC updates). Familiarity with product governance and control frameworks. Ability to translate regulatory requirements into product and platform specifications. Experience in proposition or product development within financial services. Commercially aware with a focus on customer outcomes and platform competitiveness. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Jul 15, 2026
Full time
SIPP & ISA Product Specialist Location: London/Manchester Role Type: Permanent Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday) Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do Technical Leadership Serve as technical lead for SIPP and ISA wrappers, setting and keeping up to date the technical requirements that support Vanguard's proposition and platform. Work with proposition teams and cross functional streams to align customer experience, regulatory needs and technical delivery, making sure impacts are clear and manageable. Keep track of industry, market and regulatory changes and assess their technical and service impact on wrappers and propositions. Create and maintain core regulatory control frameworks for product wrappers to ensure continued compliance and operability. Regulatory Oversight Keep SIPP and ISA wrappers compliant, translating regulatory changes into clear impacts, risks and practical options for senior stakeholders. Lead external regulatory engagement, representing Vanguard at industry forums and feeding into consultation responses. Liaise with the FCA and other regulators, coordinating internal teams to manage enquiries and maintain deliverable compliance. Business & Proposition Development Work with internal teams to prioritise and deliver enhancements for SIPP, ISA and General Account, balancing platform priorities for consistent, high quality implementation. Use customer feedback and market insight to shape proposition improvements and anticipate regulatory changes. Keep product specifications up to date and oversee timely, standards driven delivery of regulatory and platform changes. What You Bring Deep technical expertise in SIPP and ISA wrappers, including HMRC rules, pension tax structures and platform mechanics. Strong knowledge of UK pensions and retail investment products. Experience working on retail investment platforms (wealth or direct to consumer). Proven track record delivering regulatory change (FCA, Consumer Duty, HMRC updates). Familiarity with product governance and control frameworks. Ability to translate regulatory requirements into product and platform specifications. Experience in proposition or product development within financial services. Commercially aware with a focus on customer outcomes and platform competitiveness. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Ideal Personnel and Recruitment Solutions
Milton Keynes, Buckinghamshire
Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team. You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company's reputation for high-quality service. The hours of work are 8.30am to 4.45pm, Monday to Thursday and 8.30am to 3.30pm Friday. Duties and Responsibilities: To be responsible for dealing with customer enquiries from start to completion including price & delivery, invoice queries, order progress and amendments To be conversant with the company ERP system and processes To support the customer in the event of returning goods and the credit management of the returns in line with the company guide lines in a timely & professional manner To foster and maintain relationships with key customers to improve our retention rate and support growth To visit customers as required to build relationships and understanding of their business needs To take ownership of customer queries, liaise with other departments to fully resolve to the customer's satisfaction To liaise with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth To make recommendations to enhance efficiency and performance within the department through your Manager To have a clear understanding and manage Distribution Point of Sales monthly data To support in the accounts receivable process and follow the "invoices in dispute" procedure when required and chase outstanding debt Make product suggestions to meet the customer's specific needs with support of technical's advice To be multi skilled and able to cover all areas of the role of inside sales department To participate in ongoing training to enhance your skills within the role and future developments To attend meetings as required in person and Teams Manage blanket agreements/Contracts to fulfill stock availability and consumption. Manage and take accountability of specific customer accounts as required. Maintain customer portals as agreed by management. Prepare department reports as required. Skills and Experience: Previous experience in a similar role A passion to deliver exceptional service to customers Adaptable, high-energy levels and desire to help others Good analytic and problem-solving skills Able to work and learn quickly in a fast-paced and dynamic environment Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Jul 15, 2026
Full time
Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team. You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company's reputation for high-quality service. The hours of work are 8.30am to 4.45pm, Monday to Thursday and 8.30am to 3.30pm Friday. Duties and Responsibilities: To be responsible for dealing with customer enquiries from start to completion including price & delivery, invoice queries, order progress and amendments To be conversant with the company ERP system and processes To support the customer in the event of returning goods and the credit management of the returns in line with the company guide lines in a timely & professional manner To foster and maintain relationships with key customers to improve our retention rate and support growth To visit customers as required to build relationships and understanding of their business needs To take ownership of customer queries, liaise with other departments to fully resolve to the customer's satisfaction To liaise with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth To make recommendations to enhance efficiency and performance within the department through your Manager To have a clear understanding and manage Distribution Point of Sales monthly data To support in the accounts receivable process and follow the "invoices in dispute" procedure when required and chase outstanding debt Make product suggestions to meet the customer's specific needs with support of technical's advice To be multi skilled and able to cover all areas of the role of inside sales department To participate in ongoing training to enhance your skills within the role and future developments To attend meetings as required in person and Teams Manage blanket agreements/Contracts to fulfill stock availability and consumption. Manage and take accountability of specific customer accounts as required. Maintain customer portals as agreed by management. Prepare department reports as required. Skills and Experience: Previous experience in a similar role A passion to deliver exceptional service to customers Adaptable, high-energy levels and desire to help others Good analytic and problem-solving skills Able to work and learn quickly in a fast-paced and dynamic environment Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Job Title: Group Technical Manager - Food Manufacturing Location: Bradford and Hull (Multi-Site) Salary: £60,000 - £65,000 per annum dependent on experience + 10% performance-linked bonus Job Type: Fulltime, Permanent Working Hours: 40 Hours Per week CK Foods is a family-owned, vertically integrated food manufacturing business supplying wholesale, food service, retail, education and export markets. From our BRCGS-accredited UK manufacturing sites, we produce premium halal chicken finger foods, pizza cheese and dairy products for a fast-moving and demanding customer base. About the Role: The company is looking for an experienced Technical Manager with a proven track record in implementing and maintaining the highest food quality standards. Responsible for all activities linked to all Quality Compliance, including HACCP and traceability documentation, trending, analysis and BRCGS. As we continue to expand, we are seeking a commercially aware and strategically minded Group Technical Manager to lead continuous improvement across our Bradford and Hull operations. This is a senior leadership role reporting directly to the Director, with full accountability for technical governance and quality culture across both sites. Key Responsibilities/The Opportunity: Own and lead the Quality Management System across two manufacturing sites Drive BRCGS, HACCP, Red Tractor and regulatory compliance Lead internal, customer and third-party audits Act as the primary contact for FSA and regulatory bodies Oversee supplier approval, specifications and traceability systems Analyse trends, complaints and non-conformances to drive measurable improvement Build capability within the Technical and Quality teams Embed a positive, proactive quality culture at all levels You will work cross-functionally with Production, Engineering and Commercial teams to ensure food safety excellence aligns with business growth. About you: Essential: Degree in Food Science (or equivalent) Level 3 HACCP / Food Safety qualification Proven success leading BRCGS-accredited food manufacturing sites Strong experience managing audits and regulatory relationships Multi-site or complex manufacturing environment exposure Strong operational background including logistics. Excellent analytical capability and commercial awareness Strong leadership and people development skills Full Clean UK Driving Licence Desirable: Lead Auditor qualification Experience with export standards or retailer technical requirements You will combine technical rigour with pragmatic decision-making and the confidence to challenge constructively where required. What we offer: £60,000-£65,000 base salary (dependent on experience) 10% performance-linked bonus Fully expensed company car (multi-site travel) 22 days holiday + bank holidays Company pension contribution Direct reporting line to senior leadership Clear progression pathway as the business grows Opportunity to shape and influence technical strategy We are a fast-growing, values-driven business with traditional family principles and ambitious growth plans. You will have genuine autonomy, senior exposure and the opportunity to make a tangible impact on standards, culture, and commercial success. Additional Information: When applying, applicants should provide a covering letter detailing their salary expectations, availability to commence work and current residential location. If you are ready to take ownership of technical leadership within a dynamic and expanding food manufacturer, we welcome your application. Please click the APPLY button to send your CV in for immediate consideration. Candidates with experience or relevant job titles of: Technical Manager, Group Technical Manager, Quality Manager, Quality Assurance Manager, Group Quality Assurance Manager Quality Assurance, Manufacturing Quality Manager, Food Safety Manager, Quality Improvement Manager, Quality Assurance Lead, may also be considered for this role
Jul 15, 2026
Full time
Job Title: Group Technical Manager - Food Manufacturing Location: Bradford and Hull (Multi-Site) Salary: £60,000 - £65,000 per annum dependent on experience + 10% performance-linked bonus Job Type: Fulltime, Permanent Working Hours: 40 Hours Per week CK Foods is a family-owned, vertically integrated food manufacturing business supplying wholesale, food service, retail, education and export markets. From our BRCGS-accredited UK manufacturing sites, we produce premium halal chicken finger foods, pizza cheese and dairy products for a fast-moving and demanding customer base. About the Role: The company is looking for an experienced Technical Manager with a proven track record in implementing and maintaining the highest food quality standards. Responsible for all activities linked to all Quality Compliance, including HACCP and traceability documentation, trending, analysis and BRCGS. As we continue to expand, we are seeking a commercially aware and strategically minded Group Technical Manager to lead continuous improvement across our Bradford and Hull operations. This is a senior leadership role reporting directly to the Director, with full accountability for technical governance and quality culture across both sites. Key Responsibilities/The Opportunity: Own and lead the Quality Management System across two manufacturing sites Drive BRCGS, HACCP, Red Tractor and regulatory compliance Lead internal, customer and third-party audits Act as the primary contact for FSA and regulatory bodies Oversee supplier approval, specifications and traceability systems Analyse trends, complaints and non-conformances to drive measurable improvement Build capability within the Technical and Quality teams Embed a positive, proactive quality culture at all levels You will work cross-functionally with Production, Engineering and Commercial teams to ensure food safety excellence aligns with business growth. About you: Essential: Degree in Food Science (or equivalent) Level 3 HACCP / Food Safety qualification Proven success leading BRCGS-accredited food manufacturing sites Strong experience managing audits and regulatory relationships Multi-site or complex manufacturing environment exposure Strong operational background including logistics. Excellent analytical capability and commercial awareness Strong leadership and people development skills Full Clean UK Driving Licence Desirable: Lead Auditor qualification Experience with export standards or retailer technical requirements You will combine technical rigour with pragmatic decision-making and the confidence to challenge constructively where required. What we offer: £60,000-£65,000 base salary (dependent on experience) 10% performance-linked bonus Fully expensed company car (multi-site travel) 22 days holiday + bank holidays Company pension contribution Direct reporting line to senior leadership Clear progression pathway as the business grows Opportunity to shape and influence technical strategy We are a fast-growing, values-driven business with traditional family principles and ambitious growth plans. You will have genuine autonomy, senior exposure and the opportunity to make a tangible impact on standards, culture, and commercial success. Additional Information: When applying, applicants should provide a covering letter detailing their salary expectations, availability to commence work and current residential location. If you are ready to take ownership of technical leadership within a dynamic and expanding food manufacturer, we welcome your application. Please click the APPLY button to send your CV in for immediate consideration. Candidates with experience or relevant job titles of: Technical Manager, Group Technical Manager, Quality Manager, Quality Assurance Manager, Group Quality Assurance Manager Quality Assurance, Manufacturing Quality Manager, Food Safety Manager, Quality Improvement Manager, Quality Assurance Lead, may also be considered for this role
