Service Advisor

SERVICE ADVISOR
Location: Epsom
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your work-life balance is respected, and your career can continue to progress?
If you're passionate about delivering outstanding customer service and enjoy building lasting relationships, this is an excellent opportunity to join a successful and growing automotive retailer. Whether you're already an experienced Service Advisor or have a strong background in hospitality, retail, or customer service, full training and ongoing support will be provided to help you build a rewarding career in the automotive industry.
One of the biggest attractions of this role is the Monday to Friday working pattern with no weekend requirement, giving you the work-life balance that's becoming increasingly difficult to find in the motor trade.

WHAT'S IN IT FOR YOU?
Monday to Friday Working - No Weekend Requirement
Uncapped Bonus Scheme with Excellent Earning Potential
Minimum of 31 Days Annual Leave, Increasing to 34 Days with Length of Service
Modern Workshop Facilities
Preferential Rates on New & Used Vehicles, Parts & Servicing
Company Pension Scheme
Ongoing Manufacturer & In-House Training
Career Progression Opportunities
Enhanced Maternity Leave
£500 Colleague Referral Bonus
Employee Discounts
Independently Certified Great Place to Work
Full-Time, Permanent Position

THE ROLE
As a Service Advisor, you'll be the first point of contact for customers visiting the aftersales department, ensuring every customer receives a professional, friendly, and seamless experience from booking through to vehicle collection.
Key responsibilities include:
Managing customer enquiries by phone, email, and face-to-face
Booking vehicles into the workshop for servicing, repairs, and maintenance
Guiding customers through the complete aftersales journey
Keeping customers informed throughout the repair process
Promoting service plans and additional aftersales products where appropriate
Managing the vehicle handover process while ensuring all procedures are followed
Maintaining accurate customer and vehicle records
Delivering exceptional customer service and building long-term customer relationships

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
Previous experience as a Service Advisor is desirable but not essential
Experience within hospitality, retail, customer service, or another customer-facing environment will also be considered
Excellent communication and relationship-building skills
A confident and professional approach to customer service
Strong organisational and time management skills
A proactive attitude with the ability to work effectively in a fast-paced environment
The ability to identify opportunities to promote additional products and services
Full UK Manual Driving Licence
Alternative job titles may include: Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist, Customer Experience Advisor or Automotive Service Advisor.

APPLY TODAY
This is an excellent opportunity to join a successful automotive business that genuinely invests in its people, offers exceptional training, and provides clear opportunities for long-term career progression-all while offering a sought-after Monday to Friday working pattern with no weekends.
If you're looking to build a rewarding career in automotive aftersales, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54205.