Support Worker

Are you someone who stays steady in moments of crisis, brings empathy to tough conversations, and adds creativity to community spaces?

We are launching an exciting new service which will aid in de-escalating individuals in a state of crisis which is excaberated or influenced by gambling related behaviours, and we're looking for a Support Worker ready to make a meaningful impact.

What You'll Do

• De escalate mental health crises linked to gambling behaviours with calm, confidence and compassion

• Hold your own caseload, offering bespoke 1:1 support around gambling, mental health, finances, housing and more

• Co produce psychoeducation workshops exploring root causes of gambling harm

• Create safe, meaningful peer led spaces for affected others and loved ones

• Engage in outreach across Hounslow, connecting communities to support

• Collaborate with NHS, Public Health and internal teams to deliver integrated care

• Ensure accurate documentation and safeguarding practice, aligned with policy and legislation

• Finalise case reports with clear preventative outcomes and insights

What We're Looking For

You're autonomous, creative, and calm under pressure. You've worked in mental health and addiction settings. You bring empathy, flexibility, and a non judgemental approach to every conversation.

• Minimum of 1 year working in mental health services

• Minimum of 1 year working with those impacted by addiction

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

Benefits of working with us

• Contributory pension - A solid pension that supports your future while you support others

• Generous annual leave - 25 days plus bank holidays, rising each year up to 30 days

• Mind Mental Health Day - a day off for your birthday

• Perkbox wellness hub - Rewards, discounts and wellbeing tools to keep you feeling your best

• Cycle to Work - Save money, stay active and make your commute greener

• Flexible working - Balance life and work with supportive flexibility

• Employee Assistance Programme - Free counselling and confidential support whenever you need it

• Paid medical appointment time - Take care of your health without losing pay

• Training & development - Grow your skills with ongoing learning and professional support

• Mind Federated Network resources - Access shared training, expertise and tools from the wider Mind community

Please find a full JD and Person Specification attached to the ad.