Sales Operations Coordinator

Sales Operations Coordinator

Remote / Huddersfield (occasional office attendance required)

£25,000 - £32,000 per annum

We are currently recruiting for a Sales Operations Coordinator / Senior Sales Administrator to join a well-established, family-run business based in Huddersfield, West Yorkshire.

This is an excellent opportunity for an experienced sales support professional with around 4-5 years' experience, ideally within parts, engineering, or plumbing sectors. The role has arisen due to continued growth and offers scope for progression within a supportive, close-knit team.

Working in a varied and fast-paced environment, you will play a key role in supporting the sales function and delivering a high level of customer service.

Key Responsibilities:

• Handling customer enquiries via phone and email
• Advising customers on suitable products and solutions
• Managing the sales process from initial enquiry through to order completion
• Promoting and upselling a range of heating and wellness products
• Processing quotations, orders, and general sales administration
• Maintaining CRM systems, sales pipelines, and customer records
• Building strong relationships and ensuring a positive customer experience
• Updating and managing website product listings (Magento), including content and pricing
• Coordinating with warehouses and couriers, including international shipments
• Monitoring stock levels and placing supplier orders
• Reviewing supplier invoices and resolving discrepancies
• Researching competitor pricing and market trends
• Supporting website updates, including product descriptions and blog content

Skills & Experience:

• Background in sales administration, internal sales, or account support
• Experience working with physical products rather than services
• Strong organisational and administrative skills with high attention to detail
• Confident managing customer enquiries and order processes end-to-end
• Experience using CRM/ERP systems
• Comfortable working with pricing, quotations, and order processing
• Ability to manage multiple tasks independently
• Strong communication and customer service skills
• Commercially aware with a proactive mindset
• Confident using Microsoft Outlook and Excel
• Experience managing website content (Magento or similar platforms desirable)
• Comfortable working remotely and within a small business environment

Mpeople Recruitment are acting as a Recruitment Agency on behalf of our client. Due to the high volume of applications, if you do not receive a response within 5 working days, please consider your application unsuccessful.