German Speaking Customer Services Executive

German Speaking Customer Services Executive

• Location: Bristol (Hybrid Working Available)
• Salary: Competitive + Excellent Benefits
• Job Type: Full-time, Permanent

Are you a fluent German speaker with excellent customer service skills? Are you looking to build your career within an international business where you can use your language skills every day?

We are looking for a motivated and customer-focused German Speaking Customer Services Executive to join a friendly and supportive team. This is an excellent opportunity for someone with experience in customer service, sales support, account management, order processing, administration, or customer success who enjoys working in a fast-paced commercial environment.

The Role

As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.

This role is ideal for someone who enjoys relationship building, problem-solving, and providing outstanding customer service while working closely with sales, finance, logistics, and warehouse teams.

Key Responsibilities

• Deliver excellent customer service to German speaking customers via email and telephone
• Manage customer orders from receipt through to delivery
• Maintain and update the order book, ensuring customers and sales teams are informed of any changes
• Process customer orders, amendments, cancellations and returns
• Manage customer account portals and online systems
• Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time
• Resolve customer queries professionally and efficiently
• Support payment queries and credit control communications
• Provide alternative product solutions where appropriate
• Support key account customers with day-to-day account administration
• Assist colleagues across the customer support team when required
• Maintain accurate customer records using CRM and ERP systems
• Participate in team meetings and contribute to continuous improvement initiatives

Skills & ExperienceEssential

• Fluent German and English (spoken and written)
• Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• High attention to detail
• Positive, proactive and customer-focused attitude
• Ability to prioritise workload and meet deadlines
• Strong Microsoft Office skills, particularly Excel and Outlook

Benefits

• Competitive salary of £27,600 + bonus of £500 per 1/4
• 25 days annual leave, increasing with service
• Hybrid working - 4 set days in the office per week
• Can purchase up to 1 week of additional annual leave
• Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)
• Cycle to work scheme (tax free purchase of a bike)
• Company sick pay
• Pension 3% company contribution, minimum of 5% staff contribution.

Apply Today

This is an exciting opportunity for a German Speaking Customer Service Advisor, German Speaking Customer Support Executive, German Speaking Sales Support Administrator, German Speaking Account Coordinator, German Speaking Customer Success Executive, German Speaking Internal Sales Administrator, German Speaking Order Processing Administrator, or German Speaking Office Administrator looking to develop their career within a successful international business.

If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.

Submit your CV today and take the next step in your career with an international business that values its people and invests in their development.