Commercial Assistant

Job Title: Commercial Assistant

Location: Wimblington

Salary: Competitive

Job Type: Full-time, Permanent, Monday to Friday

About us:

Knowles has a rich history, starting in 1932 with Gerald Knowles and a single distribution vehicle. Through strong and courageous leadership, Knowles has evolved into a premium provider of a wide range of logistical services across the UK. Today, we are trusted by some of the biggest and most well-known businesses in the country to offer a broad range of warehousing and distribution services.

Please note that this role is fully office based and therefore candidates must be a commutable distance from Wimblington to be considered.

About the role:

The Commercial Assistant provides administrative and operational support to the commercial Director. The role is responsible for assisting with customer account management, preparing quotations, maintaining accurate records, coordinating customer communications, and supporting the delivery of commercial objectives. The successful candidate will play a key role in ensuring customer service while helping to drive business growth and operational efficiency.

Previous experience in a business support role such as admin, operations, customer service or sales support is essential to this role and candidates without this experience will not be considered.

Key Responsibilities:

Customer Support & Account Management

• Act as a primary point of contact for customer enquiries and requests.
• Build and maintain positive relationships with customers.
• Assist in managing customer accounts and ensuring service expectations are met.
• Coordinate communication between customers, warehouse, and transport teams.

Commercial Administration

• Prepare quotations, proposals, and service agreements for customers.
• Maintain accurate customer records, pricing information, and contract documentation.
• Support the preparation of commercial reports, presentations, and performance data.

Sales Support

• Assist the identifying new and developing business opportunities.
• Support tender submissions and contract renewals.
• Follow up on customer leads, quotations, and outstanding proposals.
• Monitor customer activity and provide updates to management.

Operational Coordination

• Liaise with warehouse and transport teams to ensure customer requirements are delivered effectively.
• Monitor service performance and escalate issues where necessary.
• Support transport, and warehousing projects from a commercial perspective.
• Assist in resolving customer queries and service-related issues.

Data Management & Reporting

• Maintain business management systems with accurate information.
• Produce regular reports on customer activity, sales performance, and commercial KPIs.
• Analyse data and provide insights to support decision-making.

About you:

Skills and Experience:

Essential:

• Previous experience in an administrative, data analyses, customer service, sales support, or commercial role.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to work accurately in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Personal Attributes:

• Customer-focused approach.
• Professional and confident communicator.
• Team player with a proactive attitude.
• Ability to prioritise workloads and meet deadlines.
• Commercial awareness and willingness to learn.
• Adaptable and flexible in a changing business environment.

Please click on the APPLY button to send your CV for this role.

Candidates with experience of; Operations Administrator, Operations Assistant, Operations Admin, Logistics Planning, Logistics Coordinator, Customer Service Administrator, Customer Service Assistant, Commercial Administrator, Sales Support Assistant, Sales Administrator may also be considered for this role.