Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Key job responsibilities - Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes - Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required - Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers - Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible - Support in finding ways to continually improve systems and standardize processes across the EU network A day in the life In every shift, you'll be leading a team to make sure everyone has the equipment they need and that it's running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, you'll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. You'll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. You'll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, you'll be well-placed to progress into more senior roles. BASIC QUALIFICATIONS - High school or equivalent diploma - NVQ Level 3/ SVQ Level 3/ IVQ Level 3/ City & Guilds Level 3/EAL Level 3 all specialized in Mechanical, Electrical or Mechatronics - 4 years UK certified apprenticeship - NVQ Level 3 in Mechanical, Electrical or Mechatronics, or completed a 4-year UK certified apprenticeship - SVQ Level 3 (or equivalent) in Mechanical, Electrical or Mechatronics, or completed a 4-year UK certified apprenticeship - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in automated conveyors systems and controls, electrical and electronic principles, preventative maintenance procedures, blueprint and schematic reading, industrial electrical, industrial controls, industrial electronics, Programmable Logic Control (PLC) programs, National Electrical Code (NEC), work order management - Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks PREFERRED QUALIFICATIONS - Associate's degree in Mechatronics or a related technical field - Experience in vendor management - Experience with robotic maintenance - Experience leading engineering teams as a mentor or tech lead - Experience working with material handling equipment (MHE) safety standards in accordance with OEM requirements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 02, 2026
Full time
Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Key job responsibilities - Demonstrate best practice on using equipment safely and monitor teams to ensure everyone follows the correct processes - Keep track of equipment performance through visual checks, condition-based monitoring, and preventative maintenance tasks and schedule additional servicing when required - Supervise technicians on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers - Solve issues in equipment to reduce downtime for operations so they can process packages as quickly as possible - Support in finding ways to continually improve systems and standardize processes across the EU network A day in the life In every shift, you'll be leading a team to make sure everyone has the equipment they need and that it's running properly. That involves monitoring processes so that regulations and policies are followed and ensuring that preventative maintenance is carried out to increase equipment uptime. With everything you observe on your shifts, you'll suggest improvements to make our systems more efficient and productive and then implement those improvements across an EU-wide function. You'll also be monitoring processes with tools like Scada to guarantee their performance, as well as working closely with your line manager to assist with admin tasks. This role is located at one of our operational sites. You'll work shift patterns, which may include some weekends and nights. As you develop your experience within this exciting part of Amazon, you'll be well-placed to progress into more senior roles. BASIC QUALIFICATIONS - High school or equivalent diploma - NVQ Level 3/ SVQ Level 3/ IVQ Level 3/ City & Guilds Level 3/EAL Level 3 all specialized in Mechanical, Electrical or Mechatronics - 4 years UK certified apprenticeship - NVQ Level 3 in Mechanical, Electrical or Mechatronics, or completed a 4-year UK certified apprenticeship - SVQ Level 3 (or equivalent) in Mechanical, Electrical or Mechatronics, or completed a 4-year UK certified apprenticeship - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in automated conveyors systems and controls, electrical and electronic principles, preventative maintenance procedures, blueprint and schematic reading, industrial electrical, industrial controls, industrial electronics, Programmable Logic Control (PLC) programs, National Electrical Code (NEC), work order management - Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks PREFERRED QUALIFICATIONS - Associate's degree in Mechatronics or a related technical field - Experience in vendor management - Experience with robotic maintenance - Experience leading engineering teams as a mentor or tech lead - Experience working with material handling equipment (MHE) safety standards in accordance with OEM requirements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Role We are seeking a highly organised and proactive office manager to help create a welcoming, efficient, and engaging office environment. Working as part of the wider business support team, you will play a key role in ensuring the smooth day-to-day operation of the workplace while contributing to employee wellbeing, engagement, and overall office experience. This is a predominantly office-based role, working three days per week, with flexibility on specific days by agreement. Key Responsibilities Support the delivery of initiatives that promote a positive workplace culture and enhance the employee experience. Assist with the management and monitoring of workplace expenditure, processing invoices and maintaining accurate records. Coordinate office activities and employee engagement initiatives that encourage collaboration and wellbeing. Act as a central point of contact for workplace-related enquiries, resolving issues and escalating where appropriate. Help maintain a safe, tidy, and professional office environment, ensuring facilities are well presented and operational. Coordinate the logistics and delivery of internal meetings, events, and business activities held on-site. Manage workplace access arrangements and maintain relevant records and inventories. Liaise with internal teams and external suppliers to support onboarding, offboarding, and workplace operations. Build and maintain effective relationships with third-party providers, ensuring services are delivered to agreed standards. Monitor stock levels and arrange replenishment of office and workplace supplies as required. Provide practical support across the business to ensure operational requirements are met efficiently. Skills and Experience Excellent organisational and communication skills. Strong customer service mindset with a focus on delivering a positive employee experience. Ability to manage multiple priorities and work effectively in a fast-paced environment. Confident problem-solving skills and a proactive approach to challenges. Comfortable working with technology and adopting new digital tools and systems. Ability to engage and communicate effectively with colleagues and stakeholders at all levels. A hands-on and adaptable approach, with a willingness to support wider business needs when required.
Aug 02, 2026
Seasonal
The Role We are seeking a highly organised and proactive office manager to help create a welcoming, efficient, and engaging office environment. Working as part of the wider business support team, you will play a key role in ensuring the smooth day-to-day operation of the workplace while contributing to employee wellbeing, engagement, and overall office experience. This is a predominantly office-based role, working three days per week, with flexibility on specific days by agreement. Key Responsibilities Support the delivery of initiatives that promote a positive workplace culture and enhance the employee experience. Assist with the management and monitoring of workplace expenditure, processing invoices and maintaining accurate records. Coordinate office activities and employee engagement initiatives that encourage collaboration and wellbeing. Act as a central point of contact for workplace-related enquiries, resolving issues and escalating where appropriate. Help maintain a safe, tidy, and professional office environment, ensuring facilities are well presented and operational. Coordinate the logistics and delivery of internal meetings, events, and business activities held on-site. Manage workplace access arrangements and maintain relevant records and inventories. Liaise with internal teams and external suppliers to support onboarding, offboarding, and workplace operations. Build and maintain effective relationships with third-party providers, ensuring services are delivered to agreed standards. Monitor stock levels and arrange replenishment of office and workplace supplies as required. Provide practical support across the business to ensure operational requirements are met efficiently. Skills and Experience Excellent organisational and communication skills. Strong customer service mindset with a focus on delivering a positive employee experience. Ability to manage multiple priorities and work effectively in a fast-paced environment. Confident problem-solving skills and a proactive approach to challenges. Comfortable working with technology and adopting new digital tools and systems. Ability to engage and communicate effectively with colleagues and stakeholders at all levels. A hands-on and adaptable approach, with a willingness to support wider business needs when required.
At Bensons for Beds we believe everyone deserves the best night's sleep. As part of our Commercial team, you'll play a key role in delivering effective and efficient customer-focused store environments by planning store layouts, developing our space planning principles and supporting our property and store teams with delivery of amazing store environments in a timely and effective manner. Your Purpose You will develop and maintain store plans and layouts, support store openings, refits and relocations, and work with colleagues across Commercial, Retail Operations, Visual Merchandising and Supply Chain to optimise space utilisation and create consistent, on-brand customer experiences. What You'll Be Doing Key Responsibilities Commercial Ranging & Space Optimization Analyze store-level and product performance to create precise product range plans and establish store grading. Tailor product ranges to ensure showrooms deliver a balanced, commercial choice for customers that reflects ongoing sales trends. Track and report on Sales per Square Foot and Profit per Square Foot at both the category and individual product level. Identify underperforming display spaces or ranges and propose layout or product swaps to drive conversion. Review heat-mapping data to identify cold spots on the showroom floor and optimize the customer journey. Project Delivery & Store Execution Support store refits, relocations, and new openings by preparing detailed store product range plans and ordering required stock. Carry out regular store surveys to assess space utilization and ensure compliance with company display standards. Maintain the asset register for in-store product merchandising and support the clearance ordering and allocation process. Cross-Functional Collaboration Partner with the Commercial Team to understand upcoming ranges and advise on physical store capacity constraints before orders are finalized. Work closely with Retail Area Managers and Store Managers to gather qualitative feedback on product ranging and local market nuances. Coordinate with Marketing and Visual Merchandising (VM) to ensure point-of-sale (POS) materials align seamlessly with the macro space plan. Collaborate with VM and Buying to ensure product pairings (e.g., Mattress and Bed Base), adjacencies, and planograms are reflected in store layouts to maximize sales and customer flow. Reporting, Strategy & Leadership Prepare clear reports to communicate proposals and changes to stakeholders, including accurate cost and timeline estimates. Contribute to continuous improvement projects aimed at standardizing planning processes and improving overall departmental efficiency. Create and manage a bi-annual space planning process to ensure optimisation of our opportunity with store space Manage and develop the branch merchandiser, fostering a high-performing and commercially focused team environment. What You Bring to the Sleepover Essential Skills & Experience: Relevant Experience: Previous experience in space planning, branch merchandising, or macro space allocation, ideally within large-format retail (such as furniture, homewares, or DIY). Commercial Acumen: A deep understanding of retail metrics, particularly yield, space elasticity, and conversion rates. Analytical Skills: Strong Excel and analytical capabilities for in-depth commercial data analysis. Spatial Awareness: A keen eye for 3D environments and a solid understanding of how customers physically interact with large products on the shop floor. Organization: Strong attention to detail paired with an organized, methodical approach to documentation and record-keeping. Communication: Effective communication skills with the proven ability to present proposals to non-technical colleagues and manage stakeholder relationships smoothly. Project Management: The ability to work agilely across multiple projects, prioritize a demanding workload, and consistently meet deadlines. Here's What You Get: Employee discount scheme for Bensons products (up to 50% off) Competitive pension scheme - provided by Legal & General Life Assurance and Income Protection Medicash - cashback options for health and wellbeing services Access to Retail Trust services for support and guidance Annual leave buy & sell scheme and enhanced family leave Learning and development programmes and clear progression pathways Hybrid working to support work-life balance ( qualifying periods and terms apply) Ready to shape our stores and create great customer spaces? Apply today to join a team where your planning helps deliver the best night's sleep-every night.
Aug 02, 2026
Full time
At Bensons for Beds we believe everyone deserves the best night's sleep. As part of our Commercial team, you'll play a key role in delivering effective and efficient customer-focused store environments by planning store layouts, developing our space planning principles and supporting our property and store teams with delivery of amazing store environments in a timely and effective manner. Your Purpose You will develop and maintain store plans and layouts, support store openings, refits and relocations, and work with colleagues across Commercial, Retail Operations, Visual Merchandising and Supply Chain to optimise space utilisation and create consistent, on-brand customer experiences. What You'll Be Doing Key Responsibilities Commercial Ranging & Space Optimization Analyze store-level and product performance to create precise product range plans and establish store grading. Tailor product ranges to ensure showrooms deliver a balanced, commercial choice for customers that reflects ongoing sales trends. Track and report on Sales per Square Foot and Profit per Square Foot at both the category and individual product level. Identify underperforming display spaces or ranges and propose layout or product swaps to drive conversion. Review heat-mapping data to identify cold spots on the showroom floor and optimize the customer journey. Project Delivery & Store Execution Support store refits, relocations, and new openings by preparing detailed store product range plans and ordering required stock. Carry out regular store surveys to assess space utilization and ensure compliance with company display standards. Maintain the asset register for in-store product merchandising and support the clearance ordering and allocation process. Cross-Functional Collaboration Partner with the Commercial Team to understand upcoming ranges and advise on physical store capacity constraints before orders are finalized. Work closely with Retail Area Managers and Store Managers to gather qualitative feedback on product ranging and local market nuances. Coordinate with Marketing and Visual Merchandising (VM) to ensure point-of-sale (POS) materials align seamlessly with the macro space plan. Collaborate with VM and Buying to ensure product pairings (e.g., Mattress and Bed Base), adjacencies, and planograms are reflected in store layouts to maximize sales and customer flow. Reporting, Strategy & Leadership Prepare clear reports to communicate proposals and changes to stakeholders, including accurate cost and timeline estimates. Contribute to continuous improvement projects aimed at standardizing planning processes and improving overall departmental efficiency. Create and manage a bi-annual space planning process to ensure optimisation of our opportunity with store space Manage and develop the branch merchandiser, fostering a high-performing and commercially focused team environment. What You Bring to the Sleepover Essential Skills & Experience: Relevant Experience: Previous experience in space planning, branch merchandising, or macro space allocation, ideally within large-format retail (such as furniture, homewares, or DIY). Commercial Acumen: A deep understanding of retail metrics, particularly yield, space elasticity, and conversion rates. Analytical Skills: Strong Excel and analytical capabilities for in-depth commercial data analysis. Spatial Awareness: A keen eye for 3D environments and a solid understanding of how customers physically interact with large products on the shop floor. Organization: Strong attention to detail paired with an organized, methodical approach to documentation and record-keeping. Communication: Effective communication skills with the proven ability to present proposals to non-technical colleagues and manage stakeholder relationships smoothly. Project Management: The ability to work agilely across multiple projects, prioritize a demanding workload, and consistently meet deadlines. Here's What You Get: Employee discount scheme for Bensons products (up to 50% off) Competitive pension scheme - provided by Legal & General Life Assurance and Income Protection Medicash - cashback options for health and wellbeing services Access to Retail Trust services for support and guidance Annual leave buy & sell scheme and enhanced family leave Learning and development programmes and clear progression pathways Hybrid working to support work-life balance ( qualifying periods and terms apply) Ready to shape our stores and create great customer spaces? Apply today to join a team where your planning helps deliver the best night's sleep-every night.
Security Assurance Lead - SC Cleared We're supporting a major UK Government programme and are looking for an experienced Security Assurance Lead to join a high-profile, multi-supplier delivery environment. This is an excellent opportunity to play a key role in assuring the security of critical technology solutions, working closely with delivery teams, architects, suppliers and senior stakeholders to ensure solutions are secure by design and aligned to government security standards. What we're looking for Proven experience as a Security Assurance Lead, Security Assurance Manager or Accreditor within Government, telecoms or other complex regulated environments. Strong knowledge of NCSC guidance, Secure by Design, HMG security standards and risk management . Experience working across large, complex programmes with multiple suppliers. Confident engaging with senior stakeholders and providing constructive challenge. Experience reviewing technical security architectures and designs. Active SC Clearance is essential. Desirable Experience within telecoms, critical national infrastructure or emergency services. Knowledge of 4G/5G networks, Zero Trust, cloud security and modern enterprise architecture. Security certifications such as CISSP, CISM, CCSP, CRISC, ISO27001, SABSA, TOGAF or AWS Security . Contract Details Hybrid working - approximately 2 days per week in London (Stratford) or Bristol Start: Early September
Aug 02, 2026
Contractor
Security Assurance Lead - SC Cleared We're supporting a major UK Government programme and are looking for an experienced Security Assurance Lead to join a high-profile, multi-supplier delivery environment. This is an excellent opportunity to play a key role in assuring the security of critical technology solutions, working closely with delivery teams, architects, suppliers and senior stakeholders to ensure solutions are secure by design and aligned to government security standards. What we're looking for Proven experience as a Security Assurance Lead, Security Assurance Manager or Accreditor within Government, telecoms or other complex regulated environments. Strong knowledge of NCSC guidance, Secure by Design, HMG security standards and risk management . Experience working across large, complex programmes with multiple suppliers. Confident engaging with senior stakeholders and providing constructive challenge. Experience reviewing technical security architectures and designs. Active SC Clearance is essential. Desirable Experience within telecoms, critical national infrastructure or emergency services. Knowledge of 4G/5G networks, Zero Trust, cloud security and modern enterprise architecture. Security certifications such as CISSP, CISM, CCSP, CRISC, ISO27001, SABSA, TOGAF or AWS Security . Contract Details Hybrid working - approximately 2 days per week in London (Stratford) or Bristol Start: Early September
Office & Accounts Manager Role - Office & Accounts Manager Job Type: Full-time, Permanent - Flexible Working Hours Location: Ellesmere Port Salary: £30,000 - £40,000 per annum Reed are proud to be working with a family-run business, established for over 35 years, recruiting for an Accounts/Office Manager to join the team. This role is ideal for someone who is highly organised with a strong blend of Accounts and Administration experience. Day-to-day of the role: Inputting of data into Sage Line 50 Serve as the first point of contact for telephone duties, redirecting calls to the sales team or handling accounts/admin enquiries. Create invoices and delivery notes, including for courier services. Organise collections of materials and manage logistics. Chase outstanding debts and handle communications with debtors. Manage import couriers and customs documentation. VAT Returns Manage Payroll on 4 weekly basis Handle banking and other general administrative duties. Required Skills & Qualifications: Sage Line 50 experience is essential. Strong communication skills and confidence in handling phone calls. Experience in creating invoices, delivery notes, and handling logistics. Ability to manage VAT returns and wage runs. Experience with banking and general administrative tasks. Ability to work independently and as part of a small team. Benefits: Flexible working hours (can accommodate school hours if needed). Early finish on Fridays at 2:30 PM. Supportive and close-knit team environment. Opportunity to work in a well-established family business. This is a great role and a great opportunity for someone who is looking to join a welcoming team and have immediate value. Our client is looking at interviewing on the week commencing 3rd August so if you are interested, apply now
Aug 02, 2026
Full time
Office & Accounts Manager Role - Office & Accounts Manager Job Type: Full-time, Permanent - Flexible Working Hours Location: Ellesmere Port Salary: £30,000 - £40,000 per annum Reed are proud to be working with a family-run business, established for over 35 years, recruiting for an Accounts/Office Manager to join the team. This role is ideal for someone who is highly organised with a strong blend of Accounts and Administration experience. Day-to-day of the role: Inputting of data into Sage Line 50 Serve as the first point of contact for telephone duties, redirecting calls to the sales team or handling accounts/admin enquiries. Create invoices and delivery notes, including for courier services. Organise collections of materials and manage logistics. Chase outstanding debts and handle communications with debtors. Manage import couriers and customs documentation. VAT Returns Manage Payroll on 4 weekly basis Handle banking and other general administrative duties. Required Skills & Qualifications: Sage Line 50 experience is essential. Strong communication skills and confidence in handling phone calls. Experience in creating invoices, delivery notes, and handling logistics. Ability to manage VAT returns and wage runs. Experience with banking and general administrative tasks. Ability to work independently and as part of a small team. Benefits: Flexible working hours (can accommodate school hours if needed). Early finish on Fridays at 2:30 PM. Supportive and close-knit team environment. Opportunity to work in a well-established family business. This is a great role and a great opportunity for someone who is looking to join a welcoming team and have immediate value. Our client is looking at interviewing on the week commencing 3rd August so if you are interested, apply now
Adult Service Manager Salary: 46,947.24 Make a Real Difference Every Day Are you a passionate and experienced leader looking for an opportunity to positively impact the lives of autistic adults? We are seeking an enthusiastic and committed Adult Service Manager to lead and develop a high-quality adult service that empowers individuals to achieve their goals, maximise their independence, and live fulfilling lives. This is a rewarding opportunity to combine operational leadership with strategic development, ensuring our services remain person-centred, responsive, and aspirational. About the Role As an Adult Service Manager, you will be responsible for the strategic and operational management of a defined adult service. You will lead a dedicated team to deliver outstanding support that is tailored to individual needs and focused on achieving meaningful outcomes for the people we support. You will play a key role in developing innovative services that encourage personal growth, independence, and community participation, while ensuring services remain compliant with statutory, regulatory, and commissioning requirements. As a member of the Operational Management Group, you will report to a member of the Senior Management Team and work collaboratively with colleagues across Adult Services to drive continuous improvement and operational excellence. The role also includes participation in the Adult Service Manager on-call rota. Key Responsibilities Provide effective leadership and management of a defined adult service. Drive the development and delivery of high-quality, person-centred support. Ensure services are responsive to the needs of individuals, families, commissioners, and stakeholders. Manage service budgets and resources effectively, ensuring value for money and sustainable service delivery. Maintain compliance with relevant legislation, regulatory standards, and contractual requirements. Lead service improvement initiatives to enhance outcomes and experiences for the people we support. Develop positive relationships with commissioners, external partners, and key stakeholders. Monitor performance, quality, and service outcomes through robust data collection, analysis, and audit processes. Support a culture of continuous learning, accountability, and excellence within your teams. About You You will be an experienced manager with a passion for delivering high-quality adult social care services and a proven ability to lead teams through change, growth, and continuous improvement. Why Join Us? Opportunity to make a meaningful impact on people's lives every day. Be part of a values-driven organisation committed to excellence. Work alongside passionate and supportive colleagues. Contribute to the development of innovative and aspirational services. Ongoing opportunities for professional development and career progression.
Aug 02, 2026
Full time
Adult Service Manager Salary: 46,947.24 Make a Real Difference Every Day Are you a passionate and experienced leader looking for an opportunity to positively impact the lives of autistic adults? We are seeking an enthusiastic and committed Adult Service Manager to lead and develop a high-quality adult service that empowers individuals to achieve their goals, maximise their independence, and live fulfilling lives. This is a rewarding opportunity to combine operational leadership with strategic development, ensuring our services remain person-centred, responsive, and aspirational. About the Role As an Adult Service Manager, you will be responsible for the strategic and operational management of a defined adult service. You will lead a dedicated team to deliver outstanding support that is tailored to individual needs and focused on achieving meaningful outcomes for the people we support. You will play a key role in developing innovative services that encourage personal growth, independence, and community participation, while ensuring services remain compliant with statutory, regulatory, and commissioning requirements. As a member of the Operational Management Group, you will report to a member of the Senior Management Team and work collaboratively with colleagues across Adult Services to drive continuous improvement and operational excellence. The role also includes participation in the Adult Service Manager on-call rota. Key Responsibilities Provide effective leadership and management of a defined adult service. Drive the development and delivery of high-quality, person-centred support. Ensure services are responsive to the needs of individuals, families, commissioners, and stakeholders. Manage service budgets and resources effectively, ensuring value for money and sustainable service delivery. Maintain compliance with relevant legislation, regulatory standards, and contractual requirements. Lead service improvement initiatives to enhance outcomes and experiences for the people we support. Develop positive relationships with commissioners, external partners, and key stakeholders. Monitor performance, quality, and service outcomes through robust data collection, analysis, and audit processes. Support a culture of continuous learning, accountability, and excellence within your teams. About You You will be an experienced manager with a passion for delivering high-quality adult social care services and a proven ability to lead teams through change, growth, and continuous improvement. Why Join Us? Opportunity to make a meaningful impact on people's lives every day. Be part of a values-driven organisation committed to excellence. Work alongside passionate and supportive colleagues. Contribute to the development of innovative and aspirational services. Ongoing opportunities for professional development and career progression.
Our Water company client is seeking a commercially minded NEC Project Services Manager out of Peterborough or London to support contract administration on major reservoir projects. The role is permanent and salary will be circa 80k plus wider package with hybrid working available. The role will be attached to the Fens or Lincolnshire reservoir. Our client is delivering two nationally significant reservoir projects in Lincolnshire and the Fens; securing water for millions of people, supporting economic growth, and protecting the environment for generations to come. As Lead NEC4 Service Manager, you'll be at the heart of this transformation, providing leadership for Programme Delivery Partner contracts. You'll take ownership of NEC4 Professional Service Contracts, providing expert leadership across contract management, governance, and commercial assurance. Responsibilities Lead NEC4 contract management for major programme delivery contracts Drive best-in-class contract administration and assurance, ensuring obligations are delivered effectively Act as the Service Manager, overseeing change control, early warnings, and risk reduction processes Provide trusted commercial leadership to delivery teams and senior stakeholders Lead on dispute avoidance and contract resolution, safeguarding relationships and outcomes Shape and implement a contract management strategy and assurance framework Drive performance through governance, reporting, and data-led insights Champion collaboration across Programme Delivery Partner and wider supply chain Support programme boards and governance forums with contract expertise Challenge ways of working to unlock efficiencies, innovation, and outperformance Help define how major infrastructure programmes are delivered Skills/experience/qualifications Able to combine technical NEC expertise with strong leadership and influence. Significant experience managing NEC4 contracts, ideally at programme level Experience working across complex, matrixed environments and major infrastructure delivery Strong commercial awareness with the ability to challenge and influence senior stakeholders Proven ability to manage change control, risk, and performance frameworks Experience working with Programme Delivery Partners or similar delivery models Degree-level qualification in a relevant discipline (or equivalent experience) Ideally MRICS qualified (or working towards) NEC accreditation or similar professional development Benefits Salary circa 80k Personal private health care Life assurance (up to 8 x salary) Personal accident cover (up to 5 x salary) Double-matched pension (maximum7% employee/14% employer contribution) 26days annual leave - rising with length of service and the ability to buy more Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay Bonus scheme, up to 15% Flexible benefits to support your wellbeing and lifestyle.
Aug 02, 2026
Full time
Our Water company client is seeking a commercially minded NEC Project Services Manager out of Peterborough or London to support contract administration on major reservoir projects. The role is permanent and salary will be circa 80k plus wider package with hybrid working available. The role will be attached to the Fens or Lincolnshire reservoir. Our client is delivering two nationally significant reservoir projects in Lincolnshire and the Fens; securing water for millions of people, supporting economic growth, and protecting the environment for generations to come. As Lead NEC4 Service Manager, you'll be at the heart of this transformation, providing leadership for Programme Delivery Partner contracts. You'll take ownership of NEC4 Professional Service Contracts, providing expert leadership across contract management, governance, and commercial assurance. Responsibilities Lead NEC4 contract management for major programme delivery contracts Drive best-in-class contract administration and assurance, ensuring obligations are delivered effectively Act as the Service Manager, overseeing change control, early warnings, and risk reduction processes Provide trusted commercial leadership to delivery teams and senior stakeholders Lead on dispute avoidance and contract resolution, safeguarding relationships and outcomes Shape and implement a contract management strategy and assurance framework Drive performance through governance, reporting, and data-led insights Champion collaboration across Programme Delivery Partner and wider supply chain Support programme boards and governance forums with contract expertise Challenge ways of working to unlock efficiencies, innovation, and outperformance Help define how major infrastructure programmes are delivered Skills/experience/qualifications Able to combine technical NEC expertise with strong leadership and influence. Significant experience managing NEC4 contracts, ideally at programme level Experience working across complex, matrixed environments and major infrastructure delivery Strong commercial awareness with the ability to challenge and influence senior stakeholders Proven ability to manage change control, risk, and performance frameworks Experience working with Programme Delivery Partners or similar delivery models Degree-level qualification in a relevant discipline (or equivalent experience) Ideally MRICS qualified (or working towards) NEC accreditation or similar professional development Benefits Salary circa 80k Personal private health care Life assurance (up to 8 x salary) Personal accident cover (up to 5 x salary) Double-matched pension (maximum7% employee/14% employer contribution) 26days annual leave - rising with length of service and the ability to buy more Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay Bonus scheme, up to 15% Flexible benefits to support your wellbeing and lifestyle.
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Aug 02, 2026
Full time
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Deputy Accommodation Manager This role is ideal for someone compassionate, proactive and motivated to drive positive change. Location: North Tyneside Salary: £32,606 per annum Closing Date: 26 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Deputy Accommodation Manager Ready to lead a service that helps young people build brighter futures We are looking for an experienced and motivated Deputy Accommodation Manager to oversee our supported accommodation services for young people aged who are homeless or at risk of homelessness. You'll lead a dedicated team, drive high-quality support, and create a safe, positive environment where young people can thrive. You will be a skilled people manager with experience supporting vulnerable young people, strong safeguarding knowledge, and confidence in risk management, housing support and partnership working. You'll be a proactive problem-solver who leads by example and is committed to delivering outstanding outcomes. Join us in this great journey and in return, you'll receive excellent training, ongoing professional development and the opportunity to make a genuine difference every day. We welcome applications from people of all backgrounds and experiences. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. In addition, the appointed candidate will work across North Tyneside. Key deliverables: You will hold responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Health and Safety Policy. You will liaise with internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service. You will have responsibilities to manage local project budgets. You will ensure the highest standards of support to young people is provided and that housing management is effective. You will help manage excellent local relationships, including regular meetings with commissioners, stakeholders and delivery partners. You will undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Management experience, including experience of supervising the work of teams and individuals. Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people. Experience of safe service delivery to young people at risk, both in accommodation based and in the community. Experience of Ofsted compliance - desirable Experience of using Risk Assessments and Support Planning. Good literacy, numeracy and IT skills Experience of operating safeguarding requirements and procedures Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Personal and professional integrity High level understanding of professional boundaries and ability to maintain boundaries Effective collaborative working Ability to effectively reflect on own practices for ongoing learning and development Respect for the values and ethos of the charity and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Aug 02, 2026
Full time
Deputy Accommodation Manager This role is ideal for someone compassionate, proactive and motivated to drive positive change. Location: North Tyneside Salary: £32,606 per annum Closing Date: 26 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Deputy Accommodation Manager Ready to lead a service that helps young people build brighter futures We are looking for an experienced and motivated Deputy Accommodation Manager to oversee our supported accommodation services for young people aged who are homeless or at risk of homelessness. You'll lead a dedicated team, drive high-quality support, and create a safe, positive environment where young people can thrive. You will be a skilled people manager with experience supporting vulnerable young people, strong safeguarding knowledge, and confidence in risk management, housing support and partnership working. You'll be a proactive problem-solver who leads by example and is committed to delivering outstanding outcomes. Join us in this great journey and in return, you'll receive excellent training, ongoing professional development and the opportunity to make a genuine difference every day. We welcome applications from people of all backgrounds and experiences. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. In addition, the appointed candidate will work across North Tyneside. Key deliverables: You will hold responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Health and Safety Policy. You will liaise with internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service. You will have responsibilities to manage local project budgets. You will ensure the highest standards of support to young people is provided and that housing management is effective. You will help manage excellent local relationships, including regular meetings with commissioners, stakeholders and delivery partners. You will undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Management experience, including experience of supervising the work of teams and individuals. Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people. Experience of safe service delivery to young people at risk, both in accommodation based and in the community. Experience of Ofsted compliance - desirable Experience of using Risk Assessments and Support Planning. Good literacy, numeracy and IT skills Experience of operating safeguarding requirements and procedures Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Personal and professional integrity High level understanding of professional boundaries and ability to maintain boundaries Effective collaborative working Ability to effectively reflect on own practices for ongoing learning and development Respect for the values and ethos of the charity and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Title: Account Manager Salary: Up to £45,000 base + Bonus + Benefits Location: Midlands or North of England Work Type: Permanent Role WeDo is partnering with an established UK technology services business to recruit an experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities.This role requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell and up-sell opportunities Conduct regular account reviews and develop account growth plans Work closely with technical, sales and delivery teams Maintain accurate pipeline, forecasting and account information within CRM Ensure customers receive a consistent and commercially valuable service Required Skills Previous experience working within the IT channel is essential Applications without channel experience will not be considered Proven experience in Account Management, Customer Success or Client Management Strong track record of customer retention, cross-selling and up-selling Experience selling or managing IT services, managed services, cloud solutions or Microsoft technologies Strong commercial awareness and stakeholder management skills Excellent communication and relationship-building ability Experience working with vendors, partners, distributors, resellers or MSPs Full UK driving licence Why Should I Apply? This is an opportunity to join an established technology business that is continuing to grow its customer base and services portfolio.You will inherit existing relationships rather than joining a purely new business environment, giving you the opportunity to build meaningful customer partnerships and generate growth through a consultative approach.The business offers long-term career development, strong internal support and exposure to a broad range of cloud, managed and professional services solutions. Interested? Apply for the role today or send your CV to
Aug 02, 2026
Full time
Job Title: Account Manager Salary: Up to £45,000 base + Bonus + Benefits Location: Midlands or North of England Work Type: Permanent Role WeDo is partnering with an established UK technology services business to recruit an experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities.This role requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell and up-sell opportunities Conduct regular account reviews and develop account growth plans Work closely with technical, sales and delivery teams Maintain accurate pipeline, forecasting and account information within CRM Ensure customers receive a consistent and commercially valuable service Required Skills Previous experience working within the IT channel is essential Applications without channel experience will not be considered Proven experience in Account Management, Customer Success or Client Management Strong track record of customer retention, cross-selling and up-selling Experience selling or managing IT services, managed services, cloud solutions or Microsoft technologies Strong commercial awareness and stakeholder management skills Excellent communication and relationship-building ability Experience working with vendors, partners, distributors, resellers or MSPs Full UK driving licence Why Should I Apply? This is an opportunity to join an established technology business that is continuing to grow its customer base and services portfolio.You will inherit existing relationships rather than joining a purely new business environment, giving you the opportunity to build meaningful customer partnerships and generate growth through a consultative approach.The business offers long-term career development, strong internal support and exposure to a broad range of cloud, managed and professional services solutions. Interested? Apply for the role today or send your CV to
Logistics & Customer Coordinator Location: Twyford, Hampshire Pay: 13.50 per hour Hours: Monday to Friday, 8:30am - 5:00pm We're seeking a Logistics & Customer Coordinator to join a growing and values-led business based in Twyford. This role is ideal for someone who thrives in a busy logistics environment, enjoys variety in their day, and takes pride in delivering excellent service to customers and colleagues alike. Purpose of the Role The Logistics & Customer Coordinator plays a key part in supporting daily operations, ensuring smooth delivery processes, accurate administration, and outstanding customer service. Working closely with the Customer Services Manager, you'll help maintain the business's strong reputation for quality and reliability while contributing positively to team morale and efficiency. What We're Looking For We're looking for someone with drive, motivation, and plenty of common sense , someone who enjoys problem-solving, takes initiative, and delivers first-class customer service . You'll be a good communicator who can think on your feet and work effectively in a fast-paced environment. Key Responsibilities Manage day-to-day logistics and customer service activities in line with company procedures. Deliver outstanding customer service at every stage of the process. Handle inbound calls and sales enquiries, process orders, and plan efficient delivery routes. Organise vehicle loading, maintain customer and order data using SAP, and assist with stock coordination. Liaise with the Sales, Accounts, and Operations teams to resolve queries promptly. Keep product knowledge up to date and inform customers of new products and developments. Support with basic bookkeeping tasks and assist with deliveries when required. Follow Health & Safety procedures, reporting any issues as needed. Collaborate with other departments and communicate clearly via phone, email, and meetings. Skills & Experience Experience in logistics, warehouse administration, or a similar role. Knowledge of logistics or transport management systems (SAP experience an advantage). Basic accounting knowledge and confidence with data entry. Excellent organisational and time-management skills. Strong communication and customer service skills. Personal Attributes Driven, reliable, and proactive, with strong problem-solving skills. A team player who values collaboration, continuous improvement, and great service. Committed to ethical working and upholding company values. Working Hours This is a full-time position , working Monday to Friday, 8:30am - 5:00pm , with the occasional bank holiday or weekend shift. Flexibility is required to cover an early shift (AM) when needed. This is a fantastic opportunity for someone ready to make a difference in a fast-moving logistics team and grow with a company that values its people, customers, and community. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 02, 2026
Full time
Logistics & Customer Coordinator Location: Twyford, Hampshire Pay: 13.50 per hour Hours: Monday to Friday, 8:30am - 5:00pm We're seeking a Logistics & Customer Coordinator to join a growing and values-led business based in Twyford. This role is ideal for someone who thrives in a busy logistics environment, enjoys variety in their day, and takes pride in delivering excellent service to customers and colleagues alike. Purpose of the Role The Logistics & Customer Coordinator plays a key part in supporting daily operations, ensuring smooth delivery processes, accurate administration, and outstanding customer service. Working closely with the Customer Services Manager, you'll help maintain the business's strong reputation for quality and reliability while contributing positively to team morale and efficiency. What We're Looking For We're looking for someone with drive, motivation, and plenty of common sense , someone who enjoys problem-solving, takes initiative, and delivers first-class customer service . You'll be a good communicator who can think on your feet and work effectively in a fast-paced environment. Key Responsibilities Manage day-to-day logistics and customer service activities in line with company procedures. Deliver outstanding customer service at every stage of the process. Handle inbound calls and sales enquiries, process orders, and plan efficient delivery routes. Organise vehicle loading, maintain customer and order data using SAP, and assist with stock coordination. Liaise with the Sales, Accounts, and Operations teams to resolve queries promptly. Keep product knowledge up to date and inform customers of new products and developments. Support with basic bookkeeping tasks and assist with deliveries when required. Follow Health & Safety procedures, reporting any issues as needed. Collaborate with other departments and communicate clearly via phone, email, and meetings. Skills & Experience Experience in logistics, warehouse administration, or a similar role. Knowledge of logistics or transport management systems (SAP experience an advantage). Basic accounting knowledge and confidence with data entry. Excellent organisational and time-management skills. Strong communication and customer service skills. Personal Attributes Driven, reliable, and proactive, with strong problem-solving skills. A team player who values collaboration, continuous improvement, and great service. Committed to ethical working and upholding company values. Working Hours This is a full-time position , working Monday to Friday, 8:30am - 5:00pm , with the occasional bank holiday or weekend shift. Flexibility is required to cover an early shift (AM) when needed. This is a fantastic opportunity for someone ready to make a difference in a fast-moving logistics team and grow with a company that values its people, customers, and community. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Customer Account Executive This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you. The Role As a Customer Account Executive , you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive aftercare every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead. Key Responsibilities - Customer Account Executive Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships Process customer orders accurately and efficiently, keeping clients informed and updated throughout Manage the full order-to-delivery cycle, proactively resolving any issues before they reach the customer Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism Liaise closely with logistics, production, and operations teams to ensure client expectations are always met Handle customer feedback constructively, acting as the client's voice internally to drive service improvements Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date Prepare quotes, reports, and client-facing documentation as required Support the wider team with account administration and any ad hoc tasks What We're Looking For The ideal Customer Account Executive will be someone for whom exceptional customer service is not just a skill - it's a core value. You will bring hands-on experience from a manufacturing or product-based environment, and a genuine passion for getting things right for the people you work with. Previous experience as an Account Manager, Customer Service, Logistics or Sales Support role within a manufacturing, production, or product distribution environment Confident managing the full lifecycle of a customer order - from processing through to delivery and aftercare Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times A natural relationship-builder who takes genuine pride in being reliable and responsive for their clients Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed Strong communicator, both written and verbal, with a high level of accuracy and attention to detail Proven experience in complaint resolution - able to handle difficult situations with empathy, professionalism, and a clear focus on finding the right outcome for the customer Hands-on experience working with sales order processing (SOP) systems, with the ability to pick up new platforms quickly Comfortable working with CRM systems, order management tools, and Microsoft Office What's On Offer This is a wonderful opportunity for an experienced customer service professional with strong account management skills. As a Customer Account Manager, you will join a business that genuinely values the relationships it builds - with its clients and its people. The package includes: Salary 34,000 +performance based bonus. Pension scheme A supportive, close-knit team environment A role where your contribution is visible and your clients genuinely value what you do Based in Witham, Essex - commutable from Chelmsford, Colchester, Braintree, and surrounding areas Sound like you? Apply today and take the next step in customer services as a Customer Account Executive .
Aug 02, 2026
Full time
Customer Account Executive This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you. The Role As a Customer Account Executive , you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive aftercare every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead. Key Responsibilities - Customer Account Executive Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships Process customer orders accurately and efficiently, keeping clients informed and updated throughout Manage the full order-to-delivery cycle, proactively resolving any issues before they reach the customer Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism Liaise closely with logistics, production, and operations teams to ensure client expectations are always met Handle customer feedback constructively, acting as the client's voice internally to drive service improvements Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date Prepare quotes, reports, and client-facing documentation as required Support the wider team with account administration and any ad hoc tasks What We're Looking For The ideal Customer Account Executive will be someone for whom exceptional customer service is not just a skill - it's a core value. You will bring hands-on experience from a manufacturing or product-based environment, and a genuine passion for getting things right for the people you work with. Previous experience as an Account Manager, Customer Service, Logistics or Sales Support role within a manufacturing, production, or product distribution environment Confident managing the full lifecycle of a customer order - from processing through to delivery and aftercare Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times A natural relationship-builder who takes genuine pride in being reliable and responsive for their clients Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed Strong communicator, both written and verbal, with a high level of accuracy and attention to detail Proven experience in complaint resolution - able to handle difficult situations with empathy, professionalism, and a clear focus on finding the right outcome for the customer Hands-on experience working with sales order processing (SOP) systems, with the ability to pick up new platforms quickly Comfortable working with CRM systems, order management tools, and Microsoft Office What's On Offer This is a wonderful opportunity for an experienced customer service professional with strong account management skills. As a Customer Account Manager, you will join a business that genuinely values the relationships it builds - with its clients and its people. The package includes: Salary 34,000 +performance based bonus. Pension scheme A supportive, close-knit team environment A role where your contribution is visible and your clients genuinely value what you do Based in Witham, Essex - commutable from Chelmsford, Colchester, Braintree, and surrounding areas Sound like you? Apply today and take the next step in customer services as a Customer Account Executive .
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Our Payments Digital & Design team shape and deliver complex product initiatives that require strategic thinking, strong execution, and cross-functional leadership. As a Product Manager within the Channels organization, you will be responsible for defining and executing the product strategy for digital channel capabilities, including online banking, reporting, APIs, host-to-host connectivity and related client-facing services. You will work closely with global product, technology, operations, legal, controls, and regional stakeholders to deliver market-specific solutions while maintaining alignment with J.P. Morgan's global platform strategy. As part of the Payments Digital & Design organization, you will play a key role in the expansion of our digital payments capabilities into new markets, with an initial focus on UAE. This role requires strong product ownership, stakeholder management, and the ability to operate across multiple workstreams in a highly regulated and complex environment. Job Responsibilities Partner with global and regional stakeholders to define product requirements, roadmaps, and market-specific solutions Own end-to-end product lifecycle activities including requirements definition, prioritization, implementation, launch, and post-launch optimization Translate local market, client, regulatory, and operational requirements into scalable product capabilities Manage and prioritize a product backlog that supports strategic objectives and delivery milestones Act as the voice of the customer, ensuring client needs are reflected in product decisions Track product performance, delivery progress, risks, dependencies, and key success metrics Support senior management communications and provide executive-level updates on progress, risks, and decisions Required Qualifications, Capabilities and Skills Significant experience in product management, payments, treasury services, transaction banking, or a related financial services domain Strong understanding of digital banking channels, including online banking, APIs, host-to-host connectivity, reporting, and payment initiation capabilities Proven ability to lead large-scale product initiatives involving multiple stakeholders and complex dependencies Experience managing product roadmaps, requirements, backlog prioritization, and delivery execution Preferred Qualifications, Capabilities and Skills Experience delivering payments or treasury products across multiple international markets Experience working within a highly matrixed global organization Proven ability to build consensus and drive decisions across cross-functional teams Experience using modern AI-enabled productivity tools such as GitHub Copilot and Claude Code ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Aug 02, 2026
Full time
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Our Payments Digital & Design team shape and deliver complex product initiatives that require strategic thinking, strong execution, and cross-functional leadership. As a Product Manager within the Channels organization, you will be responsible for defining and executing the product strategy for digital channel capabilities, including online banking, reporting, APIs, host-to-host connectivity and related client-facing services. You will work closely with global product, technology, operations, legal, controls, and regional stakeholders to deliver market-specific solutions while maintaining alignment with J.P. Morgan's global platform strategy. As part of the Payments Digital & Design organization, you will play a key role in the expansion of our digital payments capabilities into new markets, with an initial focus on UAE. This role requires strong product ownership, stakeholder management, and the ability to operate across multiple workstreams in a highly regulated and complex environment. Job Responsibilities Partner with global and regional stakeholders to define product requirements, roadmaps, and market-specific solutions Own end-to-end product lifecycle activities including requirements definition, prioritization, implementation, launch, and post-launch optimization Translate local market, client, regulatory, and operational requirements into scalable product capabilities Manage and prioritize a product backlog that supports strategic objectives and delivery milestones Act as the voice of the customer, ensuring client needs are reflected in product decisions Track product performance, delivery progress, risks, dependencies, and key success metrics Support senior management communications and provide executive-level updates on progress, risks, and decisions Required Qualifications, Capabilities and Skills Significant experience in product management, payments, treasury services, transaction banking, or a related financial services domain Strong understanding of digital banking channels, including online banking, APIs, host-to-host connectivity, reporting, and payment initiation capabilities Proven ability to lead large-scale product initiatives involving multiple stakeholders and complex dependencies Experience managing product roadmaps, requirements, backlog prioritization, and delivery execution Preferred Qualifications, Capabilities and Skills Experience delivering payments or treasury products across multiple international markets Experience working within a highly matrixed global organization Proven ability to build consensus and drive decisions across cross-functional teams Experience using modern AI-enabled productivity tools such as GitHub Copilot and Claude Code ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Customer Services & Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager About the Role An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments. The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner. Key Responsibilities Customer Service & Sales Support Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards. Respond to customer enquiries and provide a high level of support throughout the customer journey. Work closely with the Sales Team, providing updates on customer issues and forecasting information. Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships. Deliver outstanding customer service in a cost-effective and professional manner. Communicate relevant commercial and customer information to the wider business effectively. Export & Order Administration Prepare and manage export documentation for international shipments across Europe and Rest of World markets. Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately. Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay. Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions. Internal Coordination Liaise with Production Planning teams to align stock levels and forecasts with customer demand. Work alongside Technical teams to investigate and resolve quality-related concerns. Ensure important commercial information is shared effectively across relevant departments. Teamwork & Continuous Improvement Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved. Support the ongoing development and improvement of customer service processes and systems. Escalate issues appropriately and maintain effective communication with internal stakeholders. Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines. Skills & Experience The ideal candidate will have: Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment. A customer-focused approach with strong problem-solving abilities. Excellent written and verbal communication skills. Strong organisational and time management skills. The ability to manage multiple priorities and work effectively under pressure. A proactive and solutions-driven mindset. Excellent attention to detail and accuracy. What's on Offer? Opportunity to work within a supportive and collaborative team. Exposure to both UK and international customer accounts. A varied position combining customer service, administration, logistics, and export coordination. Opportunities to contribute to process improvements and continuous development initiatives.
Aug 02, 2026
Full time
Customer Services & Export Administrator Location: Chester Salary: £30,000 per annum Reporting To: Customer Service Manager About the Role An exciting opportunity has arisen for an organised and customer-focused individual to join a busy Customer Services team. This role is responsible for delivering an excellent customer experience through efficient order processing, export administration, issue resolution, and collaboration with internal departments. The successful candidate will act as a key point of contact for customers, ensuring orders are managed accurately, export documentation is completed correctly, and customer requirements are met in a professional and timely manner. Key Responsibilities Customer Service & Sales Support Process customer orders accurately and efficiently, ensuring all orders are fulfilled within agreed timescales and quality standards. Respond to customer enquiries and provide a high level of support throughout the customer journey. Work closely with the Sales Team, providing updates on customer issues and forecasting information. Resolve payment queries, delivery issues, and customer disputes while maintaining positive working relationships. Deliver outstanding customer service in a cost-effective and professional manner. Communicate relevant commercial and customer information to the wider business effectively. Export & Order Administration Prepare and manage export documentation for international shipments across Europe and Rest of World markets. Receive, acknowledge, and plan customer orders, ensuring all system processes are completed accurately. Coordinate with veterinary authorities, transport providers, and import agents to ensure customs clearance is obtained without delay. Manage and resolve export-related issues, including shipment delays, rejected products, and port-related disruptions. Internal Coordination Liaise with Production Planning teams to align stock levels and forecasts with customer demand. Work alongside Technical teams to investigate and resolve quality-related concerns. Ensure important commercial information is shared effectively across relevant departments. Teamwork & Continuous Improvement Collaborate with colleagues across the Customer Service function to ensure departmental objectives are achieved. Support the ongoing development and improvement of customer service processes and systems. Escalate issues appropriately and maintain effective communication with internal stakeholders. Plan, organise, and manage workload effectively to achieve agreed objectives and deadlines. Skills & Experience The ideal candidate will have: Previous customer service experience within FMCG, manufacturing, logistics, wholesale, or a similar fast-paced environment. A customer-focused approach with strong problem-solving abilities. Excellent written and verbal communication skills. Strong organisational and time management skills. The ability to manage multiple priorities and work effectively under pressure. A proactive and solutions-driven mindset. Excellent attention to detail and accuracy. What's on Offer? Opportunity to work within a supportive and collaborative team. Exposure to both UK and international customer accounts. A varied position combining customer service, administration, logistics, and export coordination. Opportunities to contribute to process improvements and continuous development initiatives.
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. Network Ops Engineer Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers' expectations. o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. Job Qualifications Skills & Experience: o Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. o Experience of using ticketing systems and use of monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: o ITIL qualification desirable. o Full clean driving license is preferable. o Palo Alto experience o Checkpoint experience o Firewall Orchestration
Aug 02, 2026
Full time
hackajob is collaborating with Accenture to connect them with exceptional professionals for this role. Network Ops Engineer Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer's role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer's network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers' expectations. o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. Job Qualifications Skills & Experience: o Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. o Experience of using ticketing systems and use of monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: o ITIL qualification desirable. o Full clean driving license is preferable. o Palo Alto experience o Checkpoint experience o Firewall Orchestration
The Guinness Partnership
Almondsbury, Gloucestershire
JOB DESCRIPTION Would you like to join our Independent Living Team as a Housing Assistant and help us to deliver an excellent service for our residents? We have a permanent, full-time, 35-hours-per-week opportunity at our Extra Care Scheme in Okehampton. This is a great opportunity for anyone who is a customer-focused team player. You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, ensuring the delivery of a safe and secure service provision that exceeds resident expectations. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be confident in providing advice and guidance , but you will also be a strong collaborator with a willingness to go the extra mile. You will also be able to demonstrate: Experience of working with customers and acting on their feedback to deliver great customer service. Able to work together and communicate well with others. Sets high standards for themselves, with a focus on performance and excellence. Demonstrates a positive, proactive, and enthusiastic approach. Good level of IT skills and knowledge. Good oral and written communications. Good administration skills. Basic understanding of Health & Safety requirements & best practice. If this sounds like the role you have been looking for, we would like to hear from you, apply today. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. TGPCVL
Aug 02, 2026
Full time
JOB DESCRIPTION Would you like to join our Independent Living Team as a Housing Assistant and help us to deliver an excellent service for our residents? We have a permanent, full-time, 35-hours-per-week opportunity at our Extra Care Scheme in Okehampton. This is a great opportunity for anyone who is a customer-focused team player. You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, ensuring the delivery of a safe and secure service provision that exceeds resident expectations. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be confident in providing advice and guidance , but you will also be a strong collaborator with a willingness to go the extra mile. You will also be able to demonstrate: Experience of working with customers and acting on their feedback to deliver great customer service. Able to work together and communicate well with others. Sets high standards for themselves, with a focus on performance and excellence. Demonstrates a positive, proactive, and enthusiastic approach. Good level of IT skills and knowledge. Good oral and written communications. Good administration skills. Basic understanding of Health & Safety requirements & best practice. If this sounds like the role you have been looking for, we would like to hear from you, apply today. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. TGPCVL
As a Data Centre Senior Construction Manager you will be a part of creative, efficient team tasked with tackling fascinating and challenging problems building and supporting the operations of Amazon owned data centres. Amazon Construction Managers are part of a fast-paced team delivering data centres for our Customers. Our data centres are industry leading examples of energy efficient, cost effective designs. The Data Centre Senior Construction Manager is ultimately responsible for the oversight and review of all disciplines including civil, structural, architectural electrical, mechanical, controls and commissioning. The Construction Manager will administer all construction contracts ensuring full compliance including all commercial elements. At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling systems. We are diverse, upbeat, creative, team of engineers and managers working on a daily basis to develop innovative data centres for our Customers. Key job responsibilities The Data Centre Construction Manager will be responsible for: - Construction project management and oversight of construction related activities as they relate to new builds or general capital projects. This will include the ownership of the project scope, timeline, and budget. - Direct interface with construction general contractors during the bidding, award, execution, and project closeout/punch list phases. - Work with general contractors and vendors to deliver efficient and high quality project turn-overs. - Lead negotiations with general contractors and evaluate bids/proposals with detail and accuracy. - Creation of construction project scope and request for proposals. - Capital requests/financial analysis of construction work including change orders, purchase orders, and invoicing. - Construction project management for specific initiatives aimed at increasing the resiliency of our data centres. - Reviews of electrical and mechanical designs associated with the construction of new data centres or the optimisation of existing data centres. - Construction submittal review. - Construction project quality control including the creation of a commissioning plan and support of the commissioning process. - Recording and reporting key construction metrics to team members and management. - Drive teams to perform troubleshooting and root-cause failure analysis associated with equipment or electrical failures. - Role will be based on data centre sites in construction. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience in vendor management - Experience in a data center or other critical environment - Experience in data center engineering or operations - Experience with Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS - Electrical or mechanical Journeyman License - operating engineering license such as DC II, DC III, or equivalent - Experience in construction or project management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 02, 2026
Full time
As a Data Centre Senior Construction Manager you will be a part of creative, efficient team tasked with tackling fascinating and challenging problems building and supporting the operations of Amazon owned data centres. Amazon Construction Managers are part of a fast-paced team delivering data centres for our Customers. Our data centres are industry leading examples of energy efficient, cost effective designs. The Data Centre Senior Construction Manager is ultimately responsible for the oversight and review of all disciplines including civil, structural, architectural electrical, mechanical, controls and commissioning. The Construction Manager will administer all construction contracts ensuring full compliance including all commercial elements. At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling systems. We are diverse, upbeat, creative, team of engineers and managers working on a daily basis to develop innovative data centres for our Customers. Key job responsibilities The Data Centre Construction Manager will be responsible for: - Construction project management and oversight of construction related activities as they relate to new builds or general capital projects. This will include the ownership of the project scope, timeline, and budget. - Direct interface with construction general contractors during the bidding, award, execution, and project closeout/punch list phases. - Work with general contractors and vendors to deliver efficient and high quality project turn-overs. - Lead negotiations with general contractors and evaluate bids/proposals with detail and accuracy. - Creation of construction project scope and request for proposals. - Capital requests/financial analysis of construction work including change orders, purchase orders, and invoicing. - Construction project management for specific initiatives aimed at increasing the resiliency of our data centres. - Reviews of electrical and mechanical designs associated with the construction of new data centres or the optimisation of existing data centres. - Construction submittal review. - Construction project quality control including the creation of a commissioning plan and support of the commissioning process. - Recording and reporting key construction metrics to team members and management. - Drive teams to perform troubleshooting and root-cause failure analysis associated with equipment or electrical failures. - Role will be based on data centre sites in construction. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience in vendor management - Experience in a data center or other critical environment - Experience in data center engineering or operations - Experience with Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS - Electrical or mechanical Journeyman License - operating engineering license such as DC II, DC III, or equivalent - Experience in construction or project management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
A leading defence engineering services and manufacturing organisation requires a Commercial Contracts Manager to provide commercial and contract management expertise across a portfolio of in-life programmes and pre-signature business opportunities. Applicants should have commercial contracts management experience, within a defence, aerospace, engineering services, technology, government contracting or similar regulated environments. Strong hybrid working options available - a site presence in Bristol required 1-2 times per month. The Commercial Contracts Manager will join a large and growing commercial function supporting complex engineering and manufacturing programmes within the defence sector. The role will focus on contract management, commercial governance, pricing, negotiations and business growth activities, acting as the commercial lead for project teams while supporting the successful delivery of customer programmes. There will also be responsibility for mentoring commercial colleagues and driving commercial best practice across the business. Specific duties of the Commercial Contracts Manager include: Develop and implement commercial strategies that support programme delivery and business objectives Provide commercial governance and contract management expertise across a portfolio of defence and support services contracts Act as the primary commercial point of contact for project teams, providing commercial advice and guidance Lead commercial negotiations and pricing activities for both existing contracts and new business opportunities Prepare and review commercial proposals, supporting organic growth and competitive bids Identify commercial risks and opportunities, ensuring appropriate mitigation strategies are implemented Lead, mentor and develop commercial team members, promoting best practice and continuous improvement Build effective relationships with internal stakeholders and customers to support successful programme delivery Commercial Contracts Manager applicants should meet the following criteria: Commercial Management, Contracts Management or Procurement experience within a regulated industry (aerospace, defence, engineering services, FM, government contracting, technology, nuclear etc) Experience managing complex commercial contracts throughout the contract lifecycle Strong commercial awareness with the ability to identify opportunities for commercial improvement and business growth Experience supporting proposals, bid activities and contract negotiations Excellent stakeholder management and influencing skills Degree / Professional qualification - IACCM, WorldCC, MCIPS etc. Eligible to obtain UK SC level security clearance Comfortable with hybrid working - anticipated 1-2 times p/month in Bristol
Aug 02, 2026
Full time
A leading defence engineering services and manufacturing organisation requires a Commercial Contracts Manager to provide commercial and contract management expertise across a portfolio of in-life programmes and pre-signature business opportunities. Applicants should have commercial contracts management experience, within a defence, aerospace, engineering services, technology, government contracting or similar regulated environments. Strong hybrid working options available - a site presence in Bristol required 1-2 times per month. The Commercial Contracts Manager will join a large and growing commercial function supporting complex engineering and manufacturing programmes within the defence sector. The role will focus on contract management, commercial governance, pricing, negotiations and business growth activities, acting as the commercial lead for project teams while supporting the successful delivery of customer programmes. There will also be responsibility for mentoring commercial colleagues and driving commercial best practice across the business. Specific duties of the Commercial Contracts Manager include: Develop and implement commercial strategies that support programme delivery and business objectives Provide commercial governance and contract management expertise across a portfolio of defence and support services contracts Act as the primary commercial point of contact for project teams, providing commercial advice and guidance Lead commercial negotiations and pricing activities for both existing contracts and new business opportunities Prepare and review commercial proposals, supporting organic growth and competitive bids Identify commercial risks and opportunities, ensuring appropriate mitigation strategies are implemented Lead, mentor and develop commercial team members, promoting best practice and continuous improvement Build effective relationships with internal stakeholders and customers to support successful programme delivery Commercial Contracts Manager applicants should meet the following criteria: Commercial Management, Contracts Management or Procurement experience within a regulated industry (aerospace, defence, engineering services, FM, government contracting, technology, nuclear etc) Experience managing complex commercial contracts throughout the contract lifecycle Strong commercial awareness with the ability to identify opportunities for commercial improvement and business growth Experience supporting proposals, bid activities and contract negotiations Excellent stakeholder management and influencing skills Degree / Professional qualification - IACCM, WorldCC, MCIPS etc. Eligible to obtain UK SC level security clearance Comfortable with hybrid working - anticipated 1-2 times p/month in Bristol
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Aug 02, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Responsible for the incoming and outgoing parts enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives. MAIN DUTIES AND RESPONSIBILITIES : - Professionally answer incoming calls with a view to promoting and securing part sales. Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels. Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis. Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved. Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets. Liaising with local and national customers and ensuring that good customer service is always offered to increase future business. Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business. Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority. Work with the parts team to Promote sales and delivery targets, including over counter sales. Assess local market conditions and identify current and prospective sales opportunities. Always Comply to company health and safety procedures. Understand, work to and demonstrate the company Core Values daily. Other duties as may be required to ensure the smooth running of the branch. Work with the van drivers to make sure all deliveries are achieved in a timely manner. KEY SPECIALISE SKILLS AND KNOWLEDGE : Proven knowledge of parts. Ability to communicate at all levels (both oral and written) Good telephone manner. Computer literate (Microsoft Office). Good customer service skills. Working knowledge of health and safety.
Aug 02, 2026
Full time
Responsible for the incoming and outgoing parts enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives. MAIN DUTIES AND RESPONSIBILITIES : - Professionally answer incoming calls with a view to promoting and securing part sales. Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels. Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis. Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved. Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets. Liaising with local and national customers and ensuring that good customer service is always offered to increase future business. Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business. Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority. Work with the parts team to Promote sales and delivery targets, including over counter sales. Assess local market conditions and identify current and prospective sales opportunities. Always Comply to company health and safety procedures. Understand, work to and demonstrate the company Core Values daily. Other duties as may be required to ensure the smooth running of the branch. Work with the van drivers to make sure all deliveries are achieved in a timely manner. KEY SPECIALISE SKILLS AND KNOWLEDGE : Proven knowledge of parts. Ability to communicate at all levels (both oral and written) Good telephone manner. Computer literate (Microsoft Office). Good customer service skills. Working knowledge of health and safety.
