9 jobs found

Facilities Manager Location: South East London Salary: 45,000 + benefits Contract: Monday - Friday: 8am - 5pm The Opportunity Are you an organised, process-driven Facilities Management professional looking to lead service delivery on a high-profile public sector contract? We are seeking a proactive Facilities Manager to play a pivotal role in leading operational excellence across a landmark PFI educational portfolio. Managing a diverse team of Premises Assistants, Engineers, and Helpdesk coordinators, this hybrid role blends hands-on team leadership, statutory compliance governance, contract administration, and client diplomacy. If you are a structured manager with an analytical eye for detail, comfortable coordinating both hard and soft FM services on a fast-paced contract, this role offers an exceptional platform for professional development and career progression. Key Responsibilities Operational Leadership & Compliance Service Coordination: Support the Contract Manager in overseeing the daily delivery of both Hard and Soft FM services across the portfolio, ensuring high standards of estate safety and presentation. Health, Safety & Compliance: Ensure 100% compliance with statutory requirements, maintaining the site compliance tracker and ensuring all operations adhere to strict Health & Safety legislation. Performance Governance: Drive operational performance to meet and exceed contractual SLAs and KPIs, minimising downtime and resolving potential service shortfalls proactively. Contract & Financial Administration Paymech Coordination: Manage the administrative workflows relating to contractual performance, including calculating any unavailability or performance deductions for the Contract Manager's verification. Operational Reporting: Take ownership of administrative reporting, CAFM system management, and formal minute-taking during key stakeholder and operational meetings. Client Liaison: Act as a key point of contact for school department heads, client representatives, and corporate management partners, ensuring seamless communication. HR & Team Coordination Vetting & Onboarding: Administer the full recruitment life cycle for site-based staff, managing the critical DBS vetting and security clearance renewal processes. Performance & Development: Oversee the staff training matrix, coordinate employee development reviews (EDRs), and manage new starter inductions and probationary reviews. Resource Management: Supervise and direct the shift schedules and daily workloads of the on-site Premises Assistants, Helpdesk operators, and engineering staff. What We Are Looking For Essential Skills & Experience: Technical & Compliance IQ: A strong background in FM compliance, CAFM systems, COSHH, and statutory site health and safety standards. Analytical Admin Capability: Experience managing contract administration, reporting, and tracking contractual performance parameters (Paymech). Communication & Presence: Exceptional communication, stakeholder management, and report-writing skills, with the ability to liaise with clients at all operational levels. IT Literacy: Highly proficient in utilising MS Office and Google Workspace tools. Highly Desirable: Contract Environments: Prior experience working within a schools or educational environment. PFI Contract Exposure: Experience operating within a Private Finance Initiative (PFI) contract framework. Financial Awareness: Familiarity with basic financial metrics and operational reporting systems. What We Offer Competitive Salary: Highly competitive base salary with structured performance reviews. Elite Professional Growth: Clear development pathways and corporate training opportunities within a global FM provider. Comprehensive Benefits: A generous pension scheme, lifestyle perks, and a supportive, collaborative team culture. If you are an organised FM professional ready to step into a key leadership role on a flagship public sector contract, apply today to arrange a confidential discussion. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

FM Helpdesk Coordinator Central London The Role: One of London's prestigious private estates, managing over 1 million sq ft of commercial and residential property in the heart of London is looking for a FM helpdesk coordinator. With nearly a century of history, the estate is renowned for creating vibrant, characterful spaces that blend heritage with modern design. Key Responsibilities To be responsible for the operation and administration of the FM Helpdesk, ensuring all external (tenant) and internal queries are acknowledged, assigned and resolved in a timely manner. To ensure that all PPM/Reactive and quoted works are scheduled and completed with all subsequent documentation provided. To co-ordinate and manage the FM helpdesk function across the portfolio. To respond and communicate in an effective and timely manner to all issues/queries or task raised by tenants, wider FM Team, contractors/suppliers, Asset Managers or senior management. Advise and guide the Maintenance and Facilities team on the raising and closing of reactive, PPM and scheduled job requests within the FM Helpdesk department. Responding appropriately to emergencies, or urgent issues, as they arise. Ability to assess risk and escalate if deemed necessary Assist the Facilities team in raising purchase orders and the subsequent processing of the associated invoices at Head Office. Assist the FM admin manager to collate information to produce quarterly reports across various lines. Ability to build strong working relationships across various internal and external teams and departments. Assist Facilities Portfolio Managers in delivering proactive and solution-focused approach for FM services to sites. Any other ad-hoc tasks assigned by the Facilities Admin Manager including assisting with delivery of departmental projects. Ensure Maintenance team and service providers follow Company Health & Safety standards and adhere to legislation, minimising risks to staff, contractors and our properties. Ensure supplier details for Facilities and Health and Safety are maintained effectively, including filing of all associated service provider and compliance documentation. Ensure all RAMS and Work permits have been submitted before works commence.

Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality: Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm Location : Rotherham S60 About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are now looking for another Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Previous helpdesk experience ideally in facilities management or a related industry. We also welcome applications from candidates with a successful background in sales eg automotive or similar consultative sales environments who can demonstrate outstanding communication and relationship-building skills Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development.

Helpdesk Supervisor Contract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QT Role Overview Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key Responsibilities Helpdesk & Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence. Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds. CAFM & Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation & Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records, and review Local Operating Procedures to ensure documentation remains current. Reporting & Performance: Produce monthly service, utilisation, deduction and failure reports, manage KPI reporting, analyse service performance, carry out audits, lead outstanding works meetings, monitor contractual performance, and identify opportunities to improve service delivery while reducing payment deductions. Financial & Operational Support: Record Trust Works, ensure additional works are accurately recharged, support damage claim administration, assist with commercial reporting, participate in on-call and emergency recall rotas, attend client and contract meetings, lead internal performance meetings, implement auditing processes, and undertake any other reasonable duties appropriate to the role. Essential Experience Previous experience within a maintenance environment is essential together with a good knowledge of building fabric maintenance, including fire doors, passive fire protection, drainage systems, cladding, roofing systems and general joinery repairs. Applicants should also have a minimum of three years' post-apprenticeship experience within a maintenance environment. Desirable Experience Experience within a healthcare maintenance environment, knowledge of mechanical and electrical building services, and previous experience as a Competent Person or Authorised Person, including confined spaces or working at height, would be advantageous. Qualifications A recognised apprenticeship in a relevant engineering discipline to City & Guilds level or equivalent, together with GCSE/O Level (or equivalent) in Mathematics and English, is essential. Competent Person or Authorised Person qualifications, Confined Spaces certification and Working at Height certification are desirable. Skills & Attributes You will have excellent communication and customer service skills, strong leadership and people management abilities, excellent organisational and planning skills, attention to detail, proactive problem-solving skills, the ability to work independently and under pressure, a commitment to continuous improvement, and a collaborative approach. Flexibility to work varying shift patterns, including nights where required, willingness to travel between Trust sites, and a full UK driving licence are also essential. Additional Information This position forms part of the onsite Management Team and may require working across multiple Trust locations. Participation in an on-call and emergency recall rota is required. The duties outlined above represent the primary responsibilities of the role and may be amended to meet the changing needs of the service. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Facilities Helpdesk Coordinator / Operations Coordinator Location: Caterham, Surrey Salary: £35,000 £40,000 DOE Contract: Full Time, Permanent Join Foxleys Foxleys is a well-established commercial building maintenance and refurbishment contractor delivering planned and reactive fabric maintenance services across London and the South East. Working with some of the UK's largest managing agents, including Savills, CBRE, Cushman & Wakefield, JLL and Knight Frank, we pride ourselves on delivering exceptional customer service, rapid response times and high-quality workmanship. Due to continued growth, we are looking for an organised and proactive Facilities Helpdesk Coordinator to become a key member of our operations team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering excellent customer service. The Role You'll be at the heart of our business, coordinating reactive maintenance works from the moment they're reported through to completion. You'll communicate with clients, engineers and suppliers throughout the day, ensuring every job is managed efficiently while delivering the highest levels of customer service. No two days are ever the same. Key Responsibilities • Managing the helpdesk phone line and shared email inbox • Logging maintenance requests onto The BigChange system • Raising and allocating jobs to engineers • Scheduling reactive and planned maintenance works • Liaising with engineers throughout the day regarding attendance, progress and completion • Organising engineer diaries to maximise efficiency • Ordering and coordinating materials with suppliers • Updating clients with progress reports and job updates • Building strong relationships with commercial managing agents including Savills, CBRE, Cushman & Wakefield and other blue-chip clients • Monitoring outstanding jobs to ensure service level agreements (SLAs) are achieved • Uploading photographs, reports and completion information • Raising purchase orders where required • Ensuring all job information is accurate and up to date • Assisting with quotations and follow-up works • Supporting the Operations Manager with day-to-day scheduling and workload planning About You We're looking for someone who is highly organised, calm under pressure and enjoys working in a busy office environment. You'll be confident communicating with customers, engineers and suppliers and able to juggle multiple priorities throughout the day. Essential • Previous experience within a facilities management, maintenance or construction environment • Excellent telephone manner • Strong customer service skills • Excellent organisational skills • Ability to prioritise a busy workload • Good IT skills • High attention to detail • Excellent communication skills • Ability to work as part of a team Desirable • Experience using The BigChange system • Experience using CAFM or job management software • Previous Helpdesk or Scheduling experience • Knowledge of commercial building maintenance • Experience working with managing agents What We Offer • Competitive salary (£35,000 £40,000 DOE) • Company pension • 28 days annual leave including bank holidays • Ongoing training and development • Career progression opportunities • Friendly and supportive team • Modern office environment • Free on-site parking • Company events • Long-term job security with an established business operating since 1993 Why Join Foxleys At Foxleys, we believe our people are our greatest asset. We invest in our team, encourage progression from within and provide a supportive working environment where everyone contributes to the success of the business. You'll become part of a close-knit operations team responsible for delivering maintenance services to some of the UK's most prestigious commercial properties, with every day bringing new challenges and opportunities.

Maintenance Coordinator Facilities Management We re looking for an organised and proactive Maintenance Coordinator to join a busy Helpdesk team for a leading FM provider. You ll be responsible for coordinating planned preventative maintenance (PPM) across multiple sites, ensuring compliance, liaising with contractors, and supporting the wider team. What s On Offer: Full-time (40 hours p/wk), permanent contract Competitive salary from £30,000 per annum Generous holiday entitlement Career development and training opportunities. Supportive, collaborative team environment. What You ll Do: Schedule and monitor PPM tasks via CAFM. Review worksheets, identify issues and escalate as needed. Liaise with contractors to ensure timely, compliant service delivery. Maintain accurate records and assist with reporting. What You ll Need: Experience in FM or Helpdesk environments. Strong knowledge of PPM scheduling and compliance. CAFM experience essential. Excellent organisational and communication skills. Proactive, team player with strong attention to detail. Take the next step in your FM career apply today! JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.