204 jobs found

Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)

Location: Somerset Area Salary: 32,000 - 33,000 Working Pattern: 4 Days per Week (4 x 10-hour shifts, Monday-Thursday) Reporting To: Technical Manager The Opportunity A fantastic opportunity has arisen for a QA Technician to join a growing food manufacturing business at an exciting stage of its journey. The company has recently invested in a modern, future-focused production facility and is continuing to strengthen its technical and quality functions ahead of major customer and certification audits later this year. This role offers the chance to be part of a business that is investing heavily in quality, food safety, people, and long-term growth. Working closely with an experienced and highly supportive Technical Manager, you'll play a key role in maintaining product quality, driving standards across the factory, and ensuring the site remains audit-ready at all times. This position would suit someone with previous factory-based food manufacturing experience who is looking to develop their career within Quality Assurance. Key Responsibilities Carry out routine quality checks throughout production to ensure products meet food safety, quality, and customer requirements. Monitor GMP standards across the factory and support continuous improvement activities. Conduct internal audits and assist with preparation for customer and third-party audits. Complete environmental monitoring, swabbing, and sampling programmes. Review incoming raw materials, packaging, and associated documentation. Raise and investigate non-conformances, supporting root cause analysis and corrective actions. Monitor allergen controls, hygiene standards, and factory compliance procedures. Complete daily operational checks including scales, temperatures, and production records. Support packaging and artwork approval processes where required. Assist with pest control, traceability exercises, and site compliance activities. Deliver coaching and guidance to production teams on quality standards and procedures. Maintain accurate documentation and ensure records are audit-ready. About You We're looking for someone who: Has experience within a food manufacturing environment. Has worked in a Quality Assurance, Quality Control, Laboratory Technician, or similar role (or is looking to step up from a junior quality position). Understands GMP, HACCP, food safety, and quality standards. Is confident communicating with production and operational teams. Has strong attention to detail and enjoys being hands-on within a factory environment. Can work independently while also being a strong team player. Is proactive, organised, and keen to learn. What's on Offer? Salary of 32,000 - 33,000. 4-day working week (Monday-Thursday). Opportunity to join a business that is investing heavily in growth and quality. Modern manufacturing facility with ambitious future plans. Excellent career development opportunities within Technical and Quality. Supportive leadership team committed to developing people. The chance to play a key role in major customer and certification audit preparation.

Shirley Parsons are partnering with a longstanding client to recruit a Quality Advisor for a significant infrastructure and energy project based in Peterhead. This is a fantastic opportunity to join a major long-term project and play a key role in driving quality assurance, compliance and continuous improvement across site operations. Key Responsibilities: Carry out internal audits and compliance reviews. Support the management of non-conformance reports and corrective actions. Monitor and report on quality performance and trends. Deliver quality briefings and support teams in driving improvements. Ensure compliance with company procedures and ISO 9001 standards. About You: 3-5 years' experience within a Quality Advisor, Quality Engineer, Quality Coordinator or similar role. Strong understanding of Quality Management Systems and ISO 9001. Internal Auditor or Lead Auditor qualification desirable. Experience conducting audits and managing non-conformances. Strong communication skills and confidence presenting to stakeholders. Self-motivated, proactive and able to manage your own workload. Additional Benefits: Opportunity to work on a major long-term energy infrastructure project. Competitive salary and discretionary annual bonus based on site and personal performance Excellent pension scheme. 27 days annual leave plus bank holidays, with the option to purchase additional leave. Life assurance and enhanced family-friendly benefits. Ongoing training, development and career progression opportunities. This role would suit a quality professional with a strong assurance and compliance background who enjoys working with people, analysing data and driving continuous improvement across complex engineering projects.

Our Client is an international provider of Corporate Services & Global Expansion, Active Wealth and Fund Solutions, with offices across multiple jurisdictions and territories. They now require someone for a Senior AEOI Support role within the team. As Senior AEOI Support here you will be a key player in shaping international tax reporting and compliance. This is more than just reporting - you will drive automation, influence global processes, and act as a trusted advisor on complex AEOI matters across multiple jurisdictions. Duties will include: Ensure that AEOI policies and procedures are implemented in accordance with local and international regulations Assist with data validation, quality assurance, and reconciliation checks to ensure accurate reporting Assist with preparing reports, certifications, and other documentation required for AEOI compliance Assist with the annual AEOI reporting process for FATCA and CRS, ensuring timely and accurate submissions to tax authorities Maintain a thorough understanding of global AEOI regulations and their application to fiduciary services Be a subject matter expert for AEOI-related queries across the group, providing guidance on complex reporting obligations Assist with liaison between internal teams (e.g., Compliance, Legal, and Tax) and external stakeholders (e.g., clients, auditors, and tax authorities) Collaborate with client-facing teams to ensure accurate client data collection and reporting Respond to ad-hoc inquiries from business units about AEOI regulations and reporting Work with local business units to help drive data quality Assist the technology teams to automate and streamline the AEOI reporting process, focusing on process improvements Support the development and implementation of reporting technology solutions, ensuring system alignment with global tax regulatory requirements Assist with gap analyses and defining system requirements for automation, data collection, and integration with tax reporting platforms Assist with implementation of data automation tools to ensure efficient data extraction, transformation, and reporting Monitor emerging technologies and trends that can improve the AEOI reporting function Support with developing and delivering training materials and sessions to educate internal stakeholders on AEOI obligations and best practices Stay updated on evolving AEOI regulations and support continuous learning within the reporting team The ideal candidate for the role of Senior AEOI Support will have: A Bachelor's degree in Finance, Accounting, Tax, Law, or a related field; advanced degree or professional certification Proven track record in the fiduciary services industry 3+ years of experience in AEOI reporting, FATCA/CRS compliance, or tax-related roles within financial services or fiduciary services Experience in technology-driven reporting processes Familiarity with global tax regulations, particularly in fiduciary contexts Project and change management experience is a plus Knowledge of AEOI, FATCA, CRS, and other global tax reporting frameworks Experience with tax reporting software and automation tools (e.g., XML Schema, reporting platforms) Experience in data analytics, manipulation, and validation using Excel or similar tools Knowledge of regulatory reporting systems and standards

About this opportunity We are looking for an ambitious individual to join us in our new Birmingham office as an Internal Audit Manager and play a pivotal role in shaping its success. This is an exciting opportunity to be part of our West Midlands expansion. You will be joining a business that consistently demonstrates year-on-year growth and regularly wins audit clients from the Big 4 and Top 10. As we grow, our people-first culture remains central. We're committed to being a responsible business, supporting healthy people, communities, and the environment. From day one, you'll be trusted, empowered, and supported to reach your full potential through diverse, challenging work, interesting clients, and structured development - all within a collaborative, friendly, and high-performing environment. We work with clients across a broad range of the public sector and corporate sectors. Working with a broad portfolio of organisations, you will be looking beyond the core internal audit essentials and will be providing your clients with advice and sector best practice that will really help them deliver on their objectives. This role will suit an experienced Internal Audit professional and you will be encouraged to share ideas and will play a key role in our expanding audit team. As part of the role, you will be given the opportunity to continue to develop your broader management and business development skills. Your responsibilities will include: Leading, planning and delivering a broad range of public sector and corporate internal audit engagements, reporting directly to our local Internal Audit Director Helping to develop our internal audit team, including coaching and mentoring staff to become accomplished risk and control specialists and business advisors, and playing a part in recruitment to further expand the team Monitoring budgets and agreeing fees for each assignment Managing client relationships and expectations, building strong relationships with your clients and ensuring that a quality service is delivered Contributing to business development activities in the sectors in which you operate What we are looking for To be considered for the role, you will have: CIA/ACA Qualification (or equivalent) Experience of managing a broad portfolio of audit clients across some or all of the public sector, wider not-for-profit and corporate sectors The ambition to be a great people manager who enjoys developing and coaching their team Excellent communication and interpersonal skills that enable you to build rapport with people at all levels Strong organisational skills, enthusiasm, with a systematic approach and the ability to work to deadlines A willingness to travel as required A collaborative, team-focused mindset, with a desire to contribute to the overall success of Bishop Fleming Why join us We are an award-winning certified Great Place to Work provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, we saw growth of almost 15% over the last 12 months. We are also currently ranked fifth in the Accountancy Age Mid-Tier Power Index and are the largest provider of audit services to multi-academy trusts in the academy sector. From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; we offer full services across a diverse range of sectors. With 9 offices, over 50 partners, and over 500 people, we have the capability and capacity to meet our clients' needs. From owner-managed businesses to large businesses we have the full-service expertise to advise our clients. We are also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries. We also offer a multifaceted benefits package, which includes: 25 days holiday plus bank holidays Extra time off at Christmas - in addition to your annual leave entitlement, we close between Christmas and New Year A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,000 perks and discounts Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Grace Harris, Recruitment Advisor if you would like to discuss this opportunity further. We welcome applicants seeking flexible working arrangements, including part-time working or working from home, to support responsibilities such as caring commitments, further study, or interests outside of work. We are committed to welcoming new people into an inclusive working environment, where everyone has equal opportunity to reach their full potential. We support a culture where people are valued and treated with respect, and where differences are understood and celebrated. The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level. As part of our recruitment process and commitment to maintaining a safe and compliant working environment, we conduct background checks on all successful applicants. These checks will include verification of references, confirmation of right to work in the UK, and, where applicable, a standard or enhanced Disclosure and Barring Service (DBS) check. Further details will be provided during the recruitment process. For agencies: Please note that we do not accept unsolicited CVs. Submissions will only be reviewed where a role has been briefed by our Talent Acquisition team.

VP Risk & Control, Technology Central London International Bank c. 120k base + bonus + good package Hybrid (3 days a week on-site) close to Moorgate tube As a long-established partner and recipient of a supplier award for our delivery into this international banking group, Deerfoot is assisting with a Senior VP Level opportunity where you can shape risk, governance and control across a major technology function. This is a unique role for a high-calibre practitioner who can bridge the gap between deep technical infrastructure environments and executive board reporting, with a clear trajectory to Director level within 12 to 24 months. This role requires a 50/50 balance between strategic evolution and hands-on execution. Acting as a trusted partner and a robust governance function, you will ensure technical risks are accurately identified and remediated while translating complex data into decision-ready insights for executive leadership. What you'll be doing Driving 50/50 strategy and delivery , working line-by-line with infrastructure Product Owners to challenge, identify, and mitigate risks while building practical end-of-life roadmaps. Governing the Digital Engineering Risk & Control framework , ensuring alignment with wider Technology risk appetite, operational resilience, BCP, and EMEA strategies. Producing high-quality board packs and executive summaries , translating detailed technical risks into concise, high-level reporting for MD-level leadership and risk committees. Partnering with Product, Platform, Cyber Security, IT Risk and Internal Audit teams to assess risks arising from new product implementations and change activities. Managing audits, assurance activity, loss events and control checks across the infrastructure estate, ensuring product teams are held to account. Operating initially as a senior individual contributor with the mandate, capability, and vision to introduce line management and scale the team as the function matures. What you'll need Substantial experience managing risk within IT infrastructure environments (covering the infrastructure stack, networks, and storage) within financial services or a similarly large, regulated estate. The technical credibility and confidence to challenge , ensuring you understand the environment well enough to robustly challenge technical teams and product owners. Exceptional stakeholder management skills , with the ability to navigate smoothly between technical floor-level details and executive-level presentations. Hands-on experience with delivery and execution in a lean team environment; this is a role for a doer who can drive solutions, not a purely advisory consultant. Familiarity with technology risk frameworks, controls, and compliance requirements relevant to a major banking infrastructure environment. Strong line management capability , with the desire to take on people management responsibilities as the team expands. Qualifications Desirable: CRISC, CISA, CISM, ITIL, or equivalent practical experience demonstrating a transition from a technical infrastructure background into risk and control. Why this role stands out This is a pivotal role with massive internal visibility, offering a direct path to a Director position within 12 to 24 months as the department continues its upward growth trajectory. If you are a senior risk professional who misses being close to the detail and wants the autonomy to evolve a function from the ground up, this role offers the perfect balance of strategic influence and tangible delivery. Candidates who have held the following roles may be interested in this vacancy: VP Technology Risk & Control, Technology Risk Director, VP IT Infrastructure Risk, Head of Technology Risk & Control, VP Technology Governance, Risk & Compliance (GRC), Head of IT Infrastructure Governance, Director of IT Infrastructure Risk & Governance, Associate Director - Technology Risk & Control, Head of Technology Controls & Assurance, Senior Technology Risk Manager, Senior IT Risk & Governance Lead, Director - Technology Risk Management, IT Risk Manager Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Your new company You will be joining a fast-growing but dynamic accountancy firm that provides a wide range of tax services to a varied and loyal client base. The firm prides itself on delivering high-quality and innovative solutions in the field of tax. The firm has a collaborative and friendly culture that encourages the wellbeing and career progression of its staff. Your new role You will be working as a Mixed Tax Senior, reporting to the tax director and senior tax manager. You will be responsible for handling both personal and corporate tax compliance work for your own portfolio of clients, as well as assisting with payroll and P11Ds. You will also have the opportunity to get involved in advisory work, such as share valuations, R&D claims, SEIS/EIS advance assurance work, and remuneration planning. You will mentor and review the work of junior staff and communicate effectively with clients and internal teams to ensure timely and accurate delivery of services. You will also support the business development and marketing activities of the firm. What you'll need to succeed You will be a newly or recently qualified accountant (ACA/ACCA) and/or tax adviser (ATT/CTA) with relevant mixed tax experience. You will have excellent communication and interpersonal skills and the ability to build strong relationships with clients and colleagues. You will have a proactive and flexible approach and the eagerness to learn and develop your technical and commercial skills. You will also have a keen interest in the wider issues affecting the tax environment. What you'll get in return You will receive a competitive salary and benefits package, as well as a clear and tailored career path. You will work with a supportive and experienced team of tax professionals who will help you grow and develop your skills. You will also have access to a variety of training and development opportunities, both internally and externally. You will enjoy a challenging and rewarding work environment that will allow you to build a lot of experience and gain your own portfolio of clients. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

German-Speaking Customer Service Advisor Love travel? Fluent in German? Looking for a role where you can genuinely develop your career? We're recruiting on behalf of a leading global travel business for a German-Speaking Customer Service Advisor to join their friendly and supportive team in Edinburgh . If you enjoy helping people, solving problems and delivering outstanding customer experiences, this could be the perfect next step. Salary & Rewards £26,800 per year Monthly performance bonus of up to £70 Why You'll Love This Role 33 days annual leave (including bank holidays) Hybrid working opportunities (performance-based) Free on-site gym or discounted memberships with Nuffield Health & PureGym Employee Assistance Programme and wellbeing support Enhanced sick pay Enhanced maternity, paternity and adoption leave Life assurance worth 4x your annual salary Ongoing training and genuine opportunities for career progression Be part of a supportive, high-performing team within the travel industry What You'll Be Doing Every day is different. You'll be supporting customers with their travel plans by: Responding to enquiries via phone, live chat and email Resolving customer queries with empathy and professionalism Providing accurate information on bookings, policies and promotions Delivering exceptional service while achieving quality and performance targets Working collaboratively with colleagues to continuously improve the customer experience What We're Looking For We're keen to speak with people who have: Fluency in German and English (spoken and written) Previous customer service or contact centre experience Excellent communication and problem-solving skills Confidence working across multiple systems while managing several customer conversations A positive attitude, willingness to learn and a passion for helping customers The ability to work towards individual and team performance targets Working Hours German customer service line: Monday to Friday, 8:00am - 4:30pm Location: Edinburgh (On-site) If you're looking for more than just another customer service job and want to build a long-term career with an employer that invests in its people, we'd love to hear from you. Apply today or get in touch for a confidential chat.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Audit Manager - Social HousingCompetitive salary + benefitsLondon Flexible / hybrid working I'm working with a leading national accountancy firm that is looking to appoint an Audit Manager into its specialist Social Housing and Not for Profit audit team. This is a strong opportunity for a qualified Audit Manager, or an experienced Assistant Manager ready to step up, who wants to work with purpose-led organisations while developing a genuine sector specialism. The team works with a high-profile portfolio of social housing providers, charities and wider not for profit organisations, including household names, top 100 charities, grant makers, schools, academies, membership bodies, professional bodies and international NGOs. The firm is a leading adviser to the Social Housing sector and has continued to invest heavily in this area, working closely with sector bodies and acting as Technical Advisor to the Housing SORP working party. The Role As Audit Manager, you will manage a portfolio of external audit clients and deliver a year-round service, acting as a key contact for clients and leading audit teams from planning through to completion. The role offers genuine variety, with the opportunity to build your own portfolio in areas of interest alongside social housing, while also supporting wider assurance work and business development activity. Responsibilities will include: Managing a portfolio of social housing and not for profit audit clients Coordinating audit teams and managing multiple assignments Leading audits from planning through to completion Acting as a principal client contact throughout the year Building strong relationships with clients and colleagues Ensuring work is delivered on time, within budget and to a high standard Preparing and presenting reports to senior management, Audit Committees and Boards Coaching, mentoring and developing junior team members Supporting business development activity and building your own network Contributing to proposals and presentations for new work Supporting wider assurance projects where required Taking part in team and firm-wide training and development activity What They're Looking For The firm is keen to speak with qualified audit professionals who are technically strong, personable and interested in building a long-term career within the social purpose sector. You will ideally have: ACA, ICAS, ACCA or equivalent qualification Strong external audit experience gained within practice Good technical knowledge of auditing and accounting standards Experience managing audit assignments, teams and deadlines Strong communication and client relationship skills Confidence preparing and presenting reports Good working knowledge of Excel and Word The ability to coach, support and mentor junior colleagues A proactive, organised and client-focused approach Social housing, charity or not for profit audit experience would be beneficial, but is not essential Why Apply? This is a great opportunity to join a growing, award-winning team that is genuinely committed to the social purpose sector. You will work with organisations that make a real difference, while benefiting from high-quality clients, strong technical development, sector-leading expertise and clear long-term progression. The package includes: Competitive salary + benefits Flexible / hybrid working Part-time working considered High-profile social housing and not for profit client base Opportunity to develop a recognised sector specialism Clear career pathway and merit-based progression Continuous learning and technical development Flexible benefits package Dedicated wellbeing support Collaborative, inclusive and supportive culture This would suit an Audit Manager looking for more meaningful client work, or a strong Assistant Manager ready to step up into a Manager role within a specialist, progressive and highly regarded team. Please note, applicants must have an existing permanent right to live and work in the UK. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Scheduling Coordinator Full Time and Permanent 27k Monday - Friday Leeds About the Company Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency. The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services. What's on Offer Strong team culture - Work collaboratively across departments and enjoy regular social events Advanced technology - A market-leading platform designed to support both customers and engineers Career development - Ongoing training and clear progression opportunities Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards High-quality products - Working with trusted, industry-recognised brands Job Summary As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service. Key Responsibilities Handle incoming callout requests via phone, email, and online systems Assess and prioritise emergency repair requests based on urgency and safety Schedule and dispatch engineers to customer sites efficiently Communicate clearly and professionally with customers throughout the process Accurately update job records, customer details, and call logs Provide basic troubleshooting support where appropriate Liaise with engineers and internal teams to ensure timely issue resolution Monitor open cases and follow up to ensure customer satisfaction Highlight recurring issues and support process improvements Follow all health & safety and company procedures Skills & Experience Previous experience in a customer service or coordination role Experience within a technical or engineering environment is beneficial Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage Strong communication skills (written and verbal) Highly organised with the ability to multitask Calm under pressure, especially in urgent situations Confident using IT systems and scheduling software Strong problem-solving ability and attention to detail Flexible approach to shifts, including potential out-of-hours work Benefits 38 days annual leave Private healthcare Life assurance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Engineer Scheduler Full Time and Permanent 27k Monday - Friday Leeds About the Company Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency. The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services. What's on Offer Strong team culture - Work collaboratively across departments and enjoy regular social events Advanced technology - A market-leading platform designed to support both customers and engineers Career development - Ongoing training and clear progression opportunities Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards High-quality products - Working with trusted, industry-recognised brands Job Summary As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service. Key Responsibilities Handle incoming callout requests via phone, email, and online systems Assess and prioritise emergency repair requests based on urgency and safety Schedule and dispatch engineers to customer sites efficiently Communicate clearly and professionally with customers throughout the process Accurately update job records, customer details, and call logs Provide basic troubleshooting support where appropriate Liaise with engineers and internal teams to ensure timely issue resolution Monitor open cases and follow up to ensure customer satisfaction Highlight recurring issues and support process improvements Follow all health & safety and company procedures Skills & Experience Previous experience in a customer service or coordination role Experience within a technical or engineering environment is beneficial Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage Strong communication skills (written and verbal) Highly organised with the ability to multitask Calm under pressure, especially in urgent situations Confident using IT systems and scheduling software Strong problem-solving ability and attention to detail Flexible approach to shifts, including potential out-of-hours work Benefits 38 days annual leave Private healthcare Life assurance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Audit Manager - Pensions£70,000-£85,000 + benefitsHybrid or office-based working I'm working with a leading national accountancy firm that is looking to appoint a Pensions Audit Manager into its specialist audit team. This is a strong opportunity for a qualified audit professional with pension scheme audit experience who wants to manage a high-quality client portfolio, develop their leadership skills and progress within a supportive, well-regarded national firm. The team works with a varied portfolio of high-profile pension fund clients, delivering audit, assurance and risk management services that add real value to trustee governance and scheme management. The Role As Pensions Audit Manager, you will manage a portfolio of pension scheme audit clients, reporting directly to the Engagement Partner and acting as the principal contact for your clients. You will lead audits from planning through to completion, manage teams, review work and support wider pensions assurance projects. Responsibilities will include: Managing a portfolio of pension scheme audit clients Acting as the main contact for clients Leading statutory audits from planning to completion Drafting audit planning and findings reports Managing audit teams, reviewing work and supporting staff development Taking responsibility for delivery against deadlines and budgets Ensuring work is completed profitably, efficiently and to a high standard Identifying added-value recommendations to improve client governance Providing insightful comments and reporting to clients Supporting wider pensions assurance and risk management projects Liaising with clients and preparing reports for advisory-style assignments Contributing to a continuous improvement culture across the team What They're Looking For The firm is keen to speak with technically strong audit professionals who have experience in pension scheme audit and are confident managing clients, teams and deadlines. You will ideally have: ACA, CA or ACCA qualification Strong audit grounding gained within practice Pension scheme audit experience Good understanding of the pensions SORP Working knowledge of pensions sector regulations Experience managing audit assignments and client relationships The ability to support, mentor and develop team members Strong organisational skills and the ability to manage competing priorities A collaborative, professional and client-focused approach The ability to support Partners and ensure work meets audit objectives and quality standards Why Apply? This is an excellent opportunity to join a specialist pensions audit team within a leading national firm, offering high-quality clients, strong technical development and a clear career pathway. The firm offers a collaborative, inclusive and merit-based culture, with access to expert knowledge, continuous learning, flexible benefits and dedicated wellbeing support. The package includes: £70,000-£85,000 + benefits Hybrid or office-based working High-profile pension fund client base Specialist pensions audit and assurance exposure Clear career pathway and progression support Continuous learning and technical development Flexible benefits package Dedicated wellbeing support Inclusive and collaborative culture This would suit an experienced Audit Manager looking to specialise further in pensions audit, or a strong Assistant Manager ready to step up into a Manager role with more responsibility, client ownership and progression. Please note, applicants must have an existing permanent right to live and work in the UK. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Legal Counsel Location: Norwich, Norfolk Permanent In-House Legal About the Role We are seeking an experienced Legal Counsel to provide high-quality, commercially focused legal advice across the Group. This is a pivotal, business-facing role supporting senior stakeholders on complex commercial contracts, legal risk management, and governance. . You will act as a trusted advisor to executive leadership , leading and developing the in-house legal function while delivering pragmatic, solution-oriented legal support in a fast-paced commercial environment. Key Responsibilities Legal Risk & Strategic Business Advisory Provide clear, pragmatic legal and commercial advice to executive management and operational teams. Proactively identify, assess and mitigate legal, regulatory and contractual risk . Develop and maintain a robust legal risk management and governance framework aligned to legislation and Group policy. Deliver legal training and guidance to managers on key legal and regulatory topics. Manage disputes and oversee external legal spend proportionately. Commercial Contracts (B2B & B2C) Draft, review and negotiate a broad range of complex commercial contracts , including: Sales and procurement agreements Services contracts and framework agreements SLAs, NDAs, terms & conditions and bespoke arrangements Advise on contractual risk, liability, indemnities, pricing mechanisms and commercial protections . Partner with Procurement, Marketing and Operations on non-standard or innovative contractual solutions. Embed effective contract management and governance practices across the business. Essential Requirements Qualified Solicitor (England & Wales) or equivalent. Law degree (2:1 or above). Significant post-qualification experience gained in-house and/or private practice. Strong experience drafting and negotiating complex B2B and B2C commercial contracts . Demonstrable experience providing practical legal advice to senior stakeholders . Commercially astute with proven ability to manage legal risk in a commercial, fast-paced organisation . Confident working autonomously as a trusted legal advisor. Why Join Us? Broad, senior in-house role with real influence. Exposure to commercial matters at Group level. Collaborative, professional working culture. Flexible and hybrid working arrangements. Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Private Healthcare Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension - with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) If you are a commercially minded lawyer looking for a broad and impactful in-house role, we would love to hear from you. Be a part of our journey and help shape the future of our company with your legal expertise! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

At MSV Housing we re committed to making sure our customers have good quality safe homes. We are seeking a Housing Disrepair & Property Litigation Solicitor to lead the management and defence of disrepair claims, ensuring compliance with statutory obligations and protecting our residents and assets. You will provide expert legal support on property access matters, enabling essential inspections and works to meet safety standards. Working autonomously, you ll collaborate with Asset teams to identify trends, reduce risk and drive continuous improvement. This role offers the opportunity to shape asset management through strategic legal insight while maintaining a strong customer focus. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Housing Disrepair Solicitor do; Manage a varied caseload of housing disrepair claims from start to resolution, ensuring compliance with legal protocols and delivering strong outcomes for the organisation. Identify and mitigate litigation risks, developing strategies to reduce claim volumes and overall legal costs. Provide expert legal advice on complex cases, acting as a strategic advisor to support asset management, repairs and service improvement. Represent the organisation in court and lead on securing legal access to properties for essential inspections, repairs and safety compliance. Drive continuous improvement by analysing litigation trends, refining disrepair processes and ensuring compliance with evolving legislation and regulatory standards. What we are looking for; Qualified Solicitor (2+ years PQE) with strong expertise in housing disrepair and litigation, underpinned by excellent knowledge of relevant legislation and civil procedure. Proven experience managing complex, high-volume caseloads, including drafting legal documents and representing cases through to court. Strong understanding of social housing frameworks, including the Landlord & Tenant Act, Awaab s Law and the Social Housing (Regulation) Act 2023. Ability to work independently while collaborating effectively with multi-disciplinary teams, providing clear and practical legal advice to non-legal colleagues. Excellent communication, negotiation and analytical skills, with experience using case management systems and a commitment to continuous professional development and high ethical standards. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)/ If you wish to discuss the roles informally, please contact Gareth Eadsforth, Managing Director of Property Care on (phone number removed). Interviews are expected to take place early August (exact date to be confirmed). However, interviews may be conducted on a rolling basis throughout the recruitment process, and the vacancy may close early if a suitable candidate is identified. We therefore strongly encourage applicants to apply as soon as possible. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Your new company This is an opportunity to join one of the leading professional services firms in the UK with a strong reputation for delivering quality across audit, tax, advisory, and consulting. With a culture rooted in inclusion, collaboration, and responsibility, you'll be supported to learn, explore, and develop from day one. With a strong emphasis on flexibility and work/life balance, this is a firm which celebrates individuality, encourages bold thinking, and believes success comes from working together. Your new role As a Private Client Tax Compliance Manager, you will manage and deliver high-quality tax compliance and assurance services to a diverse portfolio of clients, including individuals, partnerships, business owner-managers, and trustees. Your responsibilities will include: Reviewing personal, trust, and partnership tax returns to ensure compliance Providing comprehensive tax compliance and assurance services Developing and maintaining client relationships, spotting opportunities for tax advice Managing and mentoring junior tax staff Ensuring WIP analysis and billing are kept up to date What you'll need to succeed Minimum of 5 years' experience in personal tax compliance or assurance A professional qualification such as ACA, ACCA, CTA, or equivalent Excellent communication and interpersonal skills Strong proficiency in tax software (CCH) and Microsoft Office Ability to manage deadlines and deliver high-quality work What you'll get in return We offer a competitive salary based on experience, annual performance-based bonus, and regular salary reviews. You'll enjoy: Hybrid working options for a healthy work-life balance Clear career progression opportunities A comprehensive benefits package, including wellbeing support A collaborative, inclusive culture where individuality is embraced What you need to do now If you're interested in this Private Client Tax Compliance Manager role, click 'apply now' to forward an up-to-date copy of your CV, or call Yasmin Vart on (phone number removed) to discuss it in more detail. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

It is essential you have audit accountancy practice experience for this role Our client is seeking an Audit Manager within the Audit & Assurance team. This is a key role, requiring a passion for audit and so we are looking for an accomplished audit professional with previous experience operating at a manager level who shares in this enthusiasm. You would make a significant contribution towards the overall future development and success of this service line as well as the firm as a whole. You would oversee the effective management of a substantial portfolio of clients; planning assignments, briefing staff on the clients' business, ensuring all work carried out is compliant with auditing standards and that client and statutory deadlines are routinely met and exceeded. You would also oversee advisory engagements as part of your developing role. Business development experience would be an advantage as the role would provide the opportunity to identify new business, research and prepare proposals, as well as take part in formal presentations to prospective clients. Your role: To profitably manage a substantial portfolio of clients in the office, ensuring both excellent client service and making a significant contribution towards the overall future development and success of the service line and the firm. To manage assignments in accordance with the firm's standard procedures and confirm arrangements with the client, including likely costs and billing arrangements. To ensure audit quality at all times. Assist with internal and external quality assurance, ensuring any actions are completed in line with the firms and professional standards. To brief staff on the client's business and the pre-assignment instructions, to supervise and control the completion of work, and to undertake 'on the job' training and appraisals where necessary. To ensure that the job is completed within budget, and to discuss all materials points arising with the assignment partner and client immediately, particularly in relation to any anticipated overruns. To liaise with the client throughout the year and to practise the principles of excellent client service at all times. To ensure that appropriate liaison takes place with all other departments, and that all potential client needs are identified and serviced accordingly. To develop a detailed knowledge of the firm's specialist services and to undertake special work in response to client needs where appropriate. To perform the firm's review and completion procedures, to attend the final meeting with the client, and to ensure that the client subsequently receives the final accounts and commercial management letter on a timely basis. To oversee adhoc advisory projects; To ensure the profitable recoverability of work in progress, and to bill clients on a timely basis. To maintain an advanced level of technical knowledge through appropriate reading and courses, and to fulfil the Institute's CPD requirements. To research and prepare proposals for new work, and to take part in formal presentations to prospective clients. To act as a line manager to students and/or seniors; To take an active involvement in prospective client seminars, and to effectively follow up contact made. Attend staff meetings and training as required. Carry out any other duties as are within the scope, spirit and purpose of the role as reasonably requested by the line manager, Partner or Head of Service Line. The person: Candidates must be ACA or ACCA qualified. Previous experience operating at manager level in a similar role; Proven experience in managing a portfolio of clients and developing strong client relationships; Proven wide audit experience in producing high quality audits; Audit experience within the SME sector would be advantageous; Charity experience is also desirable but not essential; Business development experience and interest would be a distinct advantage

It is essential you have audit accountancy practice experience for this role Our client is seeking an Audit Manager within the Audit & Assurance team. This is a key role, requiring a passion for audit and so we are looking for an accomplished audit professional with previous experience operating at a manager level who shares in this enthusiasm. You would make a significant contribution towards the overall future development and success of this service line as well as the firm as a whole. You would oversee the effective management of a substantial portfolio of clients; planning assignments, briefing staff on the clients' business, ensuring all work carried out is compliant with auditing standards and that client and statutory deadlines are routinely met and exceeded. You would also oversee advisory engagements as part of your developing role. Business development experience would be an advantage as the role would provide the opportunity to identify new business, research and prepare proposals, as well as take part in formal presentations to prospective clients. Your role: To profitably manage a substantial portfolio of clients in the office, ensuring both excellent client service and making a significant contribution towards the overall future development and success of the service line and the firm. To manage assignments in accordance with the firm's standard procedures and confirm arrangements with the client, including likely costs and billing arrangements. To ensure audit quality at all times. Assist with internal and external quality assurance, ensuring any actions are completed in line with the firms and professional standards. To brief staff on the client's business and the pre-assignment instructions, to supervise and control the completion of work, and to undertake 'on the job' training and appraisals where necessary. To ensure that the job is completed within budget, and to discuss all materials points arising with the assignment partner and client immediately, particularly in relation to any anticipated overruns. To liaise with the client throughout the year and to practise the principles of excellent client service at all times. To ensure that appropriate liaison takes place with all other departments, and that all potential client needs are identified and serviced accordingly. To develop a detailed knowledge of the firm's specialist services and to undertake special work in response to client needs where appropriate. To perform the firm's review and completion procedures, to attend the final meeting with the client, and to ensure that the client subsequently receives the final accounts and commercial management letter on a timely basis. To oversee adhoc advisory projects; To ensure the profitable recoverability of work in progress, and to bill clients on a timely basis. To maintain an advanced level of technical knowledge through appropriate reading and courses, and to fulfil the Institute's CPD requirements. To research and prepare proposals for new work, and to take part in formal presentations to prospective clients. To act as a line manager to students and/or seniors; To take an active involvement in prospective client seminars, and to effectively follow up contact made. Attend staff meetings and training as required. Carry out any other duties as are within the scope, spirit and purpose of the role as reasonably requested by the line manager, Partner or Head of Service Line. The person: Candidates must be ACA or ACCA qualified. Previous experience operating at manager level in a similar role; Proven experience in managing a portfolio of clients and developing strong client relationships; Proven wide audit experience in producing high quality audits; Audit experience within the SME sector would be advantageous; Charity experience is also desirable but not essential; Business development experience and interest would be a distinct advantage

Audit Senior - Epsom Salary: £50,000 - £60,000 + benefits Location: Epsom Working model: Hybrid Employment type: Permanent 1. Role Overview I am working with a growing accountancy and business advisory firm looking to appoint an Audit Senior into its Epsom office. This is a permanent role suited to someone with strong practice audit experience who can lead audit assignments from planning through to completion, maintain high-quality audit files, manage client queries and support junior team members. The role will involve audit, accounts and wider compliance work for a varied SME-focused client base. 2. Key Responsibilities Lead audit assignments from planning to completion. Ensure audit work complies with internal methodology, regulatory standards and risk requirements. Maintain accurate, well-organised audit files with appropriate supporting documentation. Analyse client accounting records and identify key issues or recommendations. Act as a day-to-day contact for clients, responding to queries professionally. Build strong relationships with new and existing clients. Prepare and review accounts, tax filings, PAYE and VAT submissions. Ensure client work meets legal and statutory requirements. Mentor and support junior team members. Work with colleagues to deliver accurate client files and audits on time. Plan workloads effectively and prepare work for sign-off. Use systems, tools and best practice to improve quality and efficiency. 3. Candidate Requirements ACA or ACCA qualified, although strong part-qualified candidates will also be considered. Previous audit experience within an accountancy practice. Experience leading or taking ownership of audit assignments. Good understanding of audit files, documentation and compliance requirements. Confident dealing directly with clients. Strong communication, organisation and time management skills. Proficient in Microsoft Office and relevant audit/accounting software. Professional, dependable and self-motivated. Able to work independently and as part of a team. Strong attention to detail and commitment to high-quality work. 4. Team / Client Base The role sits within an expanding regional audit and accountancy team in Epsom. The firm works with a broad SME client base, providing audit, accounting, tax and wider business advisory services. You will have regular client contact and work closely with colleagues across the local office and wider regional network. 5. Progression This role offers the opportunity to continue developing as an Audit Senior within a stable and growing practice environment. It would suit someone looking to build stronger audit leadership, client management and supervisory experience, with longer-term scope to progress within the firm. 6. Salary / Benefits Salary: £50,000 - £60,000 + benefits Benefits include: Hybrid working. Company pension scheme. 25 days' annual leave plus bank holidays. Option to buy up to 5 additional days' annual leave. Additional annual leave from certain seniority levels. Business closure over Christmas, subject to business needs. Life assurance at 4x annual salary. Enhanced family leave policies. Enhanced company sick pay. Employee Assistance Programme. Corporate discounts platform. Flexible benefits platform, including options such as private medical insurance, critical illness cover, cash plan, cycle to work, eye care and dental cover. 7. Application Note For more information, or to discuss the role in confidence, please apply or get in touch directly. I am representing the firm externally and can provide further detail on the role, team structure, expectations and process. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Quality focused Health & Safety Consultancy are looking to hire for their team to support clients across a wide range of sectors. Providing a great opportunity to experience a broad range of environments, helping companies to tackle health, safety and fire risks to keep them compliant and their employees safe. The business operates nationally, although your main focus will be on a local client base as their appointed and go to person, with occasional travel further afield as required. You will be visiting clients quarterly to guide and advise on any gaps they have, providing the right guidance to manage any risks as part of their business operations. This includes Fire Risk Assessments in line with PAS 79. Ideal locations for this role include Nottinghamshire, Derbyshire, or surrounding areas. There is a team in place to provide quality assurance for written reports as well as keeping the business and clients up to date with the latest guidance and legislation, giving you all the tools and templates you need to provide an efficient and impactful service. What you will need to be considered for the Health & Safety Consultant role: Qualifications in both Health & Safety and Fire Safety. Excellent communication skills and stakeholder management. Previous Health & Safety experience, able to spot gaps and provide solid advice. Good familiarity with PAS 79 Fire Risk Assessments Experience in a Health & Safety role as an Advisor, Manager, Consultant or similar Be committed to providing a great and personal service for clients. Package includes base salary of up to 47k, plus 5,400 car allowance, all equipment provided and CPD opportunities.

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Role Purpose The Natural Resources Policy & Reporting Advisor leads the development, integration and assurance of natural resources policy, performance reporting and environmental governance across Pennon Group companies. The role ensures alignment with regulatory requirements, environmental commitments and biodiversity outcomes while supporting investment decisions that maximise environmental, social and financial value. Working across multiple programmes and stakeholders, the post holder will provide strategic environmental advice, oversee KPI and reporting frameworks, coordinate assurance activities and help embed natural capital thinking into business decision-making. Key Responsibilities Policy & Strategy Provide strategic advice to ensure natural resources management and project delivery align with Pennon's Biodiversity Strategy, Net Zero ambitions and wider environmental commitments. Monitor and interpret emerging environmental legislation, regulatory requirements and industry reforms, advising on impacts and opportunities. Develop and implement policy frameworks covering biodiversity, natural capital, carbon and nature-based solutions. Ensure consistency of environmental policy across programmes including: Water Industry National Environment Programme (WINEP) Upstream Thinking South West Peatland Partnership Conservation, Access and Recreation initiatives Performance Reporting & Assurance Lead environmental performance reporting across the Natural Resources function. Own reporting processes for Biodiversity Performance Commitments, Natural Capital programmes and regulatory performance measures. Develop and maintain KPI frameworks, ensuring robust baselines, metrics and reporting methodologies. Prepare and coordinate annual environmental, sustainability and ESG disclosures. Ensure reporting outputs are accurate, transparent and compliant with internal and external requirements. Lead environmental audit and assurance processes, driving continuous improvement and data integrity. Data & Decision Support Oversee the development and enhancement of reporting systems, tools and platforms, including GIS and the Pennon Common Values Framework. Ensure environmental data is robust, auditable and supports effective decision-making. Support natural capital accounting, biodiversity metrics and carbon reporting activities. Provide environmental insight and analysis to support investment planning, option appraisal and business case development. Stakeholder Engagement Collaborate with colleagues across operational, environmental, regulatory and corporate functions to embed natural capital principles throughout the organisation. Build productive relationships with regulators, auditors, consultants and external partners. Promote best practice in environmental reporting, assurance and performance management. Support governance, risk management and compliance activities relating to environmental performance and policy obligations. Continuous Improvement Lead or contribute to strategic projects, innovation initiatives and organisational improvement programmes. Identify opportunities to enhance environmental performance measurement, reporting and value creation. Ensure reporting frameworks remain aligned with evolving regulatory and business requirements. Knowledge, Skills & Experience Essential Strong understanding of environmental policy, biodiversity, natural capital and Net Zero frameworks. Experience developing and delivering environmental reporting, regulatory submissions and performance frameworks. Knowledge of ESG reporting requirements and environmental assurance processes. Experience of working within a regulated environment. Understanding of natural capital accounting, biodiversity metrics and carbon reporting methodologies. Ability to translate complex technical and regulatory requirements into meaningful KPIs and performance measures. Strong analytical, reporting and problem-solving skills. Experience using data management and analytical tools, including GIS and environmental datasets. Excellent stakeholder engagement and communication skills. Strong attention to detail and commitment to data quality and assurance. Desirable Experience supporting investment planning, economic appraisal or option assessment processes. Knowledge of Ofwat Performance Commitments and regulatory reporting requirements. Familiarity with environmental value frameworks and social value assessment approaches. Experience working within the water or wider utilities sector. Closing Date: 7th Aug 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.