FP&A Manager We are currently partnering with one of the UK's largest farming businesses, based in Lincolnshire, as they look to strengthen their finance function. This is a dynamic and growing organisation undergoing positive change, and they are keen to bring in someone who is open to new ideas and excited to be part of a business that is evolving and continuously improving click apply for full job details
Aug 02, 2026
Full time
FP&A Manager We are currently partnering with one of the UK's largest farming businesses, based in Lincolnshire, as they look to strengthen their finance function. This is a dynamic and growing organisation undergoing positive change, and they are keen to bring in someone who is open to new ideas and excited to be part of a business that is evolving and continuously improving click apply for full job details
Your New Company Hays are delighted to be partnering with a well-established organisation based in Liverpool centre, that provides essential shared services support to a large global workforce and offers a collaborative, fast-paced environment where accuracy and service excellence are highly valued. Due to increased workload, an opportunity has arisen for an experienced HR Shared Services Advisor to join the team on a temporary basis for 3 months minimum. (4 days on-site, one day from home). Your New Role Reporting to the Head of People Services & Transformation and working as part of a supportive HR operations team, you will play a key role in delivering transactional HR support across an international employee population. This role would suit an organised HR professional who enjoys process-driven work, has excellent attention to detail and is comfortable managing high volumes of administrative activity. Key responsibilities will include: Processing employee life cycle transactions within the HR system Supporting onboarding activities and issuing contractual documentation Producing offer letters, employment amendments and termination documentation Managing employee transfers and changes across various business areas Maintaining accurate employee records and ensuring data integrity Responding to HR-related queries and supporting managers and employees with transactional processes Supporting the wider People Services team with HR administration and operational activities Working collaboratively with internal stakeholders across multiple regions What You'll Need to Succeed Previous experience within an HR Shared Services, HR Administration or HR Operations environment Experience processing a high volume of employee life cycle transactions Strong administrative and organisational skills with excellent attention to detail Confidence working with HRIS/HCM systems The ability to manage repetitive processes accurately whilst maintaining high service standards Experience supporting international HR operations would be highly advantageous What You'll Get in Return Opportunity to gain experience within a global organisation Central Liverpool location, easily accessible via public transport Collaborative and supportive team culture Monthly team lunches and regular team activities If you're an experienced HR professional with a strong administrative background and are looking for your next temporary opportunity within a global organisation, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 02, 2026
Seasonal
Your New Company Hays are delighted to be partnering with a well-established organisation based in Liverpool centre, that provides essential shared services support to a large global workforce and offers a collaborative, fast-paced environment where accuracy and service excellence are highly valued. Due to increased workload, an opportunity has arisen for an experienced HR Shared Services Advisor to join the team on a temporary basis for 3 months minimum. (4 days on-site, one day from home). Your New Role Reporting to the Head of People Services & Transformation and working as part of a supportive HR operations team, you will play a key role in delivering transactional HR support across an international employee population. This role would suit an organised HR professional who enjoys process-driven work, has excellent attention to detail and is comfortable managing high volumes of administrative activity. Key responsibilities will include: Processing employee life cycle transactions within the HR system Supporting onboarding activities and issuing contractual documentation Producing offer letters, employment amendments and termination documentation Managing employee transfers and changes across various business areas Maintaining accurate employee records and ensuring data integrity Responding to HR-related queries and supporting managers and employees with transactional processes Supporting the wider People Services team with HR administration and operational activities Working collaboratively with internal stakeholders across multiple regions What You'll Need to Succeed Previous experience within an HR Shared Services, HR Administration or HR Operations environment Experience processing a high volume of employee life cycle transactions Strong administrative and organisational skills with excellent attention to detail Confidence working with HRIS/HCM systems The ability to manage repetitive processes accurately whilst maintaining high service standards Experience supporting international HR operations would be highly advantageous What You'll Get in Return Opportunity to gain experience within a global organisation Central Liverpool location, easily accessible via public transport Collaborative and supportive team culture Monthly team lunches and regular team activities If you're an experienced HR professional with a strong administrative background and are looking for your next temporary opportunity within a global organisation, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
4 on 4 off Day Shift 07:00 - 19:00 14.67 Per Hour Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots across the UK and the US. Together, we bring delicious food to life. Here at Wisbech , our team of over 525 colleagues manufacture premium chilled ready-to-cook meals for major retailers including Sainsbury's, Aldi and Co-op . What you'll be doing: As a Line Leader , you'll play a key role in ensuring our production lines operate safely, efficiently and to the highest quality standards. This is a hands-on role where you'll be responsible for operating, setting up and monitoring production machinery, carrying out quality checks and supporting continuous improvement across the production area. Working closely with Team Leaders, Engineers and Production Managers, you'll help minimise downtime, maximise efficiency and ensure products consistently meet customer specifications. Your responsibilities will include: Setting up and operating production machinery safely and efficiently. Monitoring equipment performance and making routine machine adjustments where required. Completing product changeovers and line start-ups. Carrying out quality, weight and specification checks throughout production. Completing production paperwork accurately and recording line performance. Identifying and reporting equipment faults, product issues or safety concerns. Working alongside the Engineering team to minimise downtime and improve machine performance. Supporting continuous improvement initiatives across the production area. Following all Health & Safety, Food Safety, HACCP and GMP procedures. Maintaining high housekeeping standards within the production area. Working towards daily production and efficiency targets. What we're looking for: We're looking for someone who: Has previous experience operating machinery within a manufacturing or production environment. Has a keen interest in machinery, engineering or manufacturing processes. Enjoys problem-solving and identifying opportunities to improve efficiency. Has strong attention to detail and takes pride in producing quality products. Can complete production paperwork accurately. Works well as part of a team and communicates effectively. Demonstrates a strong commitment to food safety, quality and health & safety standards. Is reliable, organised and able to work in a fast-paced environment. This role would also be an excellent opportunity for someone starting their engineering career or an entry-level Engineer looking to gain valuable hands-on experience within a manufacturing environment. You'll work closely with experienced Engineers and develop a strong understanding of production equipment, fault finding and manufacturing processes. What you'll get in return: Competitive salary and job-related benefits Staff shop discounts Holidays Competitive matched pension contributions Life insurance up to 4x salary Company Share Save Scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Free car parking Enhanced parental leave and menopause policies Ongoing training and development opportunities to support your career progression At Greencore, we're committed to helping our colleagues develop their careers. Whether you're an experienced Technical Operative or an aspiring Engineer looking to build your technical skills, we'll provide the training and support to help you succeed.
Aug 02, 2026
Full time
4 on 4 off Day Shift 07:00 - 19:00 14.67 Per Hour Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots across the UK and the US. Together, we bring delicious food to life. Here at Wisbech , our team of over 525 colleagues manufacture premium chilled ready-to-cook meals for major retailers including Sainsbury's, Aldi and Co-op . What you'll be doing: As a Line Leader , you'll play a key role in ensuring our production lines operate safely, efficiently and to the highest quality standards. This is a hands-on role where you'll be responsible for operating, setting up and monitoring production machinery, carrying out quality checks and supporting continuous improvement across the production area. Working closely with Team Leaders, Engineers and Production Managers, you'll help minimise downtime, maximise efficiency and ensure products consistently meet customer specifications. Your responsibilities will include: Setting up and operating production machinery safely and efficiently. Monitoring equipment performance and making routine machine adjustments where required. Completing product changeovers and line start-ups. Carrying out quality, weight and specification checks throughout production. Completing production paperwork accurately and recording line performance. Identifying and reporting equipment faults, product issues or safety concerns. Working alongside the Engineering team to minimise downtime and improve machine performance. Supporting continuous improvement initiatives across the production area. Following all Health & Safety, Food Safety, HACCP and GMP procedures. Maintaining high housekeeping standards within the production area. Working towards daily production and efficiency targets. What we're looking for: We're looking for someone who: Has previous experience operating machinery within a manufacturing or production environment. Has a keen interest in machinery, engineering or manufacturing processes. Enjoys problem-solving and identifying opportunities to improve efficiency. Has strong attention to detail and takes pride in producing quality products. Can complete production paperwork accurately. Works well as part of a team and communicates effectively. Demonstrates a strong commitment to food safety, quality and health & safety standards. Is reliable, organised and able to work in a fast-paced environment. This role would also be an excellent opportunity for someone starting their engineering career or an entry-level Engineer looking to gain valuable hands-on experience within a manufacturing environment. You'll work closely with experienced Engineers and develop a strong understanding of production equipment, fault finding and manufacturing processes. What you'll get in return: Competitive salary and job-related benefits Staff shop discounts Holidays Competitive matched pension contributions Life insurance up to 4x salary Company Share Save Scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Free car parking Enhanced parental leave and menopause policies Ongoing training and development opportunities to support your career progression At Greencore, we're committed to helping our colleagues develop their careers. Whether you're an experienced Technical Operative or an aspiring Engineer looking to build your technical skills, we'll provide the training and support to help you succeed.
At Bensons for Beds we believe everyone deserves the best night's sleep. As part of our Commercial team, you'll play a key role in delivering effective and efficient customer-focused store environments by planning store layouts, developing our space planning principles and supporting our property and store teams with delivery of amazing store environments in a timely and effective manner. Your Purpose You will develop and maintain store plans and layouts, support store openings, refits and relocations, and work with colleagues across Commercial, Retail Operations, Visual Merchandising and Supply Chain to optimise space utilisation and create consistent, on-brand customer experiences. What You'll Be Doing Key Responsibilities Commercial Ranging & Space Optimization Analyze store-level and product performance to create precise product range plans and establish store grading. Tailor product ranges to ensure showrooms deliver a balanced, commercial choice for customers that reflects ongoing sales trends. Track and report on Sales per Square Foot and Profit per Square Foot at both the category and individual product level. Identify underperforming display spaces or ranges and propose layout or product swaps to drive conversion. Review heat-mapping data to identify cold spots on the showroom floor and optimize the customer journey. Project Delivery & Store Execution Support store refits, relocations, and new openings by preparing detailed store product range plans and ordering required stock. Carry out regular store surveys to assess space utilization and ensure compliance with company display standards. Maintain the asset register for in-store product merchandising and support the clearance ordering and allocation process. Cross-Functional Collaboration Partner with the Commercial Team to understand upcoming ranges and advise on physical store capacity constraints before orders are finalized. Work closely with Retail Area Managers and Store Managers to gather qualitative feedback on product ranging and local market nuances. Coordinate with Marketing and Visual Merchandising (VM) to ensure point-of-sale (POS) materials align seamlessly with the macro space plan. Collaborate with VM and Buying to ensure product pairings (e.g., Mattress and Bed Base), adjacencies, and planograms are reflected in store layouts to maximize sales and customer flow. Reporting, Strategy & Leadership Prepare clear reports to communicate proposals and changes to stakeholders, including accurate cost and timeline estimates. Contribute to continuous improvement projects aimed at standardizing planning processes and improving overall departmental efficiency. Create and manage a bi-annual space planning process to ensure optimisation of our opportunity with store space Manage and develop the branch merchandiser, fostering a high-performing and commercially focused team environment. What You Bring to the Sleepover Essential Skills & Experience: Relevant Experience: Previous experience in space planning, branch merchandising, or macro space allocation, ideally within large-format retail (such as furniture, homewares, or DIY). Commercial Acumen: A deep understanding of retail metrics, particularly yield, space elasticity, and conversion rates. Analytical Skills: Strong Excel and analytical capabilities for in-depth commercial data analysis. Spatial Awareness: A keen eye for 3D environments and a solid understanding of how customers physically interact with large products on the shop floor. Organization: Strong attention to detail paired with an organized, methodical approach to documentation and record-keeping. Communication: Effective communication skills with the proven ability to present proposals to non-technical colleagues and manage stakeholder relationships smoothly. Project Management: The ability to work agilely across multiple projects, prioritize a demanding workload, and consistently meet deadlines. Here's What You Get: Employee discount scheme for Bensons products (up to 50% off) Competitive pension scheme - provided by Legal & General Life Assurance and Income Protection Medicash - cashback options for health and wellbeing services Access to Retail Trust services for support and guidance Annual leave buy & sell scheme and enhanced family leave Learning and development programmes and clear progression pathways Hybrid working to support work-life balance ( qualifying periods and terms apply) Ready to shape our stores and create great customer spaces? Apply today to join a team where your planning helps deliver the best night's sleep-every night.
Aug 02, 2026
Full time
At Bensons for Beds we believe everyone deserves the best night's sleep. As part of our Commercial team, you'll play a key role in delivering effective and efficient customer-focused store environments by planning store layouts, developing our space planning principles and supporting our property and store teams with delivery of amazing store environments in a timely and effective manner. Your Purpose You will develop and maintain store plans and layouts, support store openings, refits and relocations, and work with colleagues across Commercial, Retail Operations, Visual Merchandising and Supply Chain to optimise space utilisation and create consistent, on-brand customer experiences. What You'll Be Doing Key Responsibilities Commercial Ranging & Space Optimization Analyze store-level and product performance to create precise product range plans and establish store grading. Tailor product ranges to ensure showrooms deliver a balanced, commercial choice for customers that reflects ongoing sales trends. Track and report on Sales per Square Foot and Profit per Square Foot at both the category and individual product level. Identify underperforming display spaces or ranges and propose layout or product swaps to drive conversion. Review heat-mapping data to identify cold spots on the showroom floor and optimize the customer journey. Project Delivery & Store Execution Support store refits, relocations, and new openings by preparing detailed store product range plans and ordering required stock. Carry out regular store surveys to assess space utilization and ensure compliance with company display standards. Maintain the asset register for in-store product merchandising and support the clearance ordering and allocation process. Cross-Functional Collaboration Partner with the Commercial Team to understand upcoming ranges and advise on physical store capacity constraints before orders are finalized. Work closely with Retail Area Managers and Store Managers to gather qualitative feedback on product ranging and local market nuances. Coordinate with Marketing and Visual Merchandising (VM) to ensure point-of-sale (POS) materials align seamlessly with the macro space plan. Collaborate with VM and Buying to ensure product pairings (e.g., Mattress and Bed Base), adjacencies, and planograms are reflected in store layouts to maximize sales and customer flow. Reporting, Strategy & Leadership Prepare clear reports to communicate proposals and changes to stakeholders, including accurate cost and timeline estimates. Contribute to continuous improvement projects aimed at standardizing planning processes and improving overall departmental efficiency. Create and manage a bi-annual space planning process to ensure optimisation of our opportunity with store space Manage and develop the branch merchandiser, fostering a high-performing and commercially focused team environment. What You Bring to the Sleepover Essential Skills & Experience: Relevant Experience: Previous experience in space planning, branch merchandising, or macro space allocation, ideally within large-format retail (such as furniture, homewares, or DIY). Commercial Acumen: A deep understanding of retail metrics, particularly yield, space elasticity, and conversion rates. Analytical Skills: Strong Excel and analytical capabilities for in-depth commercial data analysis. Spatial Awareness: A keen eye for 3D environments and a solid understanding of how customers physically interact with large products on the shop floor. Organization: Strong attention to detail paired with an organized, methodical approach to documentation and record-keeping. Communication: Effective communication skills with the proven ability to present proposals to non-technical colleagues and manage stakeholder relationships smoothly. Project Management: The ability to work agilely across multiple projects, prioritize a demanding workload, and consistently meet deadlines. Here's What You Get: Employee discount scheme for Bensons products (up to 50% off) Competitive pension scheme - provided by Legal & General Life Assurance and Income Protection Medicash - cashback options for health and wellbeing services Access to Retail Trust services for support and guidance Annual leave buy & sell scheme and enhanced family leave Learning and development programmes and clear progression pathways Hybrid working to support work-life balance ( qualifying periods and terms apply) Ready to shape our stores and create great customer spaces? Apply today to join a team where your planning helps deliver the best night's sleep-every night.
Adult Service Manager Salary: 46,947.24 Make a Real Difference Every Day Are you a passionate and experienced leader looking for an opportunity to positively impact the lives of autistic adults? We are seeking an enthusiastic and committed Adult Service Manager to lead and develop a high-quality adult service that empowers individuals to achieve their goals, maximise their independence, and live fulfilling lives. This is a rewarding opportunity to combine operational leadership with strategic development, ensuring our services remain person-centred, responsive, and aspirational. About the Role As an Adult Service Manager, you will be responsible for the strategic and operational management of a defined adult service. You will lead a dedicated team to deliver outstanding support that is tailored to individual needs and focused on achieving meaningful outcomes for the people we support. You will play a key role in developing innovative services that encourage personal growth, independence, and community participation, while ensuring services remain compliant with statutory, regulatory, and commissioning requirements. As a member of the Operational Management Group, you will report to a member of the Senior Management Team and work collaboratively with colleagues across Adult Services to drive continuous improvement and operational excellence. The role also includes participation in the Adult Service Manager on-call rota. Key Responsibilities Provide effective leadership and management of a defined adult service. Drive the development and delivery of high-quality, person-centred support. Ensure services are responsive to the needs of individuals, families, commissioners, and stakeholders. Manage service budgets and resources effectively, ensuring value for money and sustainable service delivery. Maintain compliance with relevant legislation, regulatory standards, and contractual requirements. Lead service improvement initiatives to enhance outcomes and experiences for the people we support. Develop positive relationships with commissioners, external partners, and key stakeholders. Monitor performance, quality, and service outcomes through robust data collection, analysis, and audit processes. Support a culture of continuous learning, accountability, and excellence within your teams. About You You will be an experienced manager with a passion for delivering high-quality adult social care services and a proven ability to lead teams through change, growth, and continuous improvement. Why Join Us? Opportunity to make a meaningful impact on people's lives every day. Be part of a values-driven organisation committed to excellence. Work alongside passionate and supportive colleagues. Contribute to the development of innovative and aspirational services. Ongoing opportunities for professional development and career progression.
Aug 02, 2026
Full time
Adult Service Manager Salary: 46,947.24 Make a Real Difference Every Day Are you a passionate and experienced leader looking for an opportunity to positively impact the lives of autistic adults? We are seeking an enthusiastic and committed Adult Service Manager to lead and develop a high-quality adult service that empowers individuals to achieve their goals, maximise their independence, and live fulfilling lives. This is a rewarding opportunity to combine operational leadership with strategic development, ensuring our services remain person-centred, responsive, and aspirational. About the Role As an Adult Service Manager, you will be responsible for the strategic and operational management of a defined adult service. You will lead a dedicated team to deliver outstanding support that is tailored to individual needs and focused on achieving meaningful outcomes for the people we support. You will play a key role in developing innovative services that encourage personal growth, independence, and community participation, while ensuring services remain compliant with statutory, regulatory, and commissioning requirements. As a member of the Operational Management Group, you will report to a member of the Senior Management Team and work collaboratively with colleagues across Adult Services to drive continuous improvement and operational excellence. The role also includes participation in the Adult Service Manager on-call rota. Key Responsibilities Provide effective leadership and management of a defined adult service. Drive the development and delivery of high-quality, person-centred support. Ensure services are responsive to the needs of individuals, families, commissioners, and stakeholders. Manage service budgets and resources effectively, ensuring value for money and sustainable service delivery. Maintain compliance with relevant legislation, regulatory standards, and contractual requirements. Lead service improvement initiatives to enhance outcomes and experiences for the people we support. Develop positive relationships with commissioners, external partners, and key stakeholders. Monitor performance, quality, and service outcomes through robust data collection, analysis, and audit processes. Support a culture of continuous learning, accountability, and excellence within your teams. About You You will be an experienced manager with a passion for delivering high-quality adult social care services and a proven ability to lead teams through change, growth, and continuous improvement. Why Join Us? Opportunity to make a meaningful impact on people's lives every day. Be part of a values-driven organisation committed to excellence. Work alongside passionate and supportive colleagues. Contribute to the development of innovative and aspirational services. Ongoing opportunities for professional development and career progression.
Our Water company client is seeking a commercially minded NEC Project Services Manager out of Peterborough or London to support contract administration on major reservoir projects. The role is permanent and salary will be circa 80k plus wider package with hybrid working available. The role will be attached to the Fens or Lincolnshire reservoir. Our client is delivering two nationally significant reservoir projects in Lincolnshire and the Fens; securing water for millions of people, supporting economic growth, and protecting the environment for generations to come. As Lead NEC4 Service Manager, you'll be at the heart of this transformation, providing leadership for Programme Delivery Partner contracts. You'll take ownership of NEC4 Professional Service Contracts, providing expert leadership across contract management, governance, and commercial assurance. Responsibilities Lead NEC4 contract management for major programme delivery contracts Drive best-in-class contract administration and assurance, ensuring obligations are delivered effectively Act as the Service Manager, overseeing change control, early warnings, and risk reduction processes Provide trusted commercial leadership to delivery teams and senior stakeholders Lead on dispute avoidance and contract resolution, safeguarding relationships and outcomes Shape and implement a contract management strategy and assurance framework Drive performance through governance, reporting, and data-led insights Champion collaboration across Programme Delivery Partner and wider supply chain Support programme boards and governance forums with contract expertise Challenge ways of working to unlock efficiencies, innovation, and outperformance Help define how major infrastructure programmes are delivered Skills/experience/qualifications Able to combine technical NEC expertise with strong leadership and influence. Significant experience managing NEC4 contracts, ideally at programme level Experience working across complex, matrixed environments and major infrastructure delivery Strong commercial awareness with the ability to challenge and influence senior stakeholders Proven ability to manage change control, risk, and performance frameworks Experience working with Programme Delivery Partners or similar delivery models Degree-level qualification in a relevant discipline (or equivalent experience) Ideally MRICS qualified (or working towards) NEC accreditation or similar professional development Benefits Salary circa 80k Personal private health care Life assurance (up to 8 x salary) Personal accident cover (up to 5 x salary) Double-matched pension (maximum7% employee/14% employer contribution) 26days annual leave - rising with length of service and the ability to buy more Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay Bonus scheme, up to 15% Flexible benefits to support your wellbeing and lifestyle.
Aug 02, 2026
Full time
Our Water company client is seeking a commercially minded NEC Project Services Manager out of Peterborough or London to support contract administration on major reservoir projects. The role is permanent and salary will be circa 80k plus wider package with hybrid working available. The role will be attached to the Fens or Lincolnshire reservoir. Our client is delivering two nationally significant reservoir projects in Lincolnshire and the Fens; securing water for millions of people, supporting economic growth, and protecting the environment for generations to come. As Lead NEC4 Service Manager, you'll be at the heart of this transformation, providing leadership for Programme Delivery Partner contracts. You'll take ownership of NEC4 Professional Service Contracts, providing expert leadership across contract management, governance, and commercial assurance. Responsibilities Lead NEC4 contract management for major programme delivery contracts Drive best-in-class contract administration and assurance, ensuring obligations are delivered effectively Act as the Service Manager, overseeing change control, early warnings, and risk reduction processes Provide trusted commercial leadership to delivery teams and senior stakeholders Lead on dispute avoidance and contract resolution, safeguarding relationships and outcomes Shape and implement a contract management strategy and assurance framework Drive performance through governance, reporting, and data-led insights Champion collaboration across Programme Delivery Partner and wider supply chain Support programme boards and governance forums with contract expertise Challenge ways of working to unlock efficiencies, innovation, and outperformance Help define how major infrastructure programmes are delivered Skills/experience/qualifications Able to combine technical NEC expertise with strong leadership and influence. Significant experience managing NEC4 contracts, ideally at programme level Experience working across complex, matrixed environments and major infrastructure delivery Strong commercial awareness with the ability to challenge and influence senior stakeholders Proven ability to manage change control, risk, and performance frameworks Experience working with Programme Delivery Partners or similar delivery models Degree-level qualification in a relevant discipline (or equivalent experience) Ideally MRICS qualified (or working towards) NEC accreditation or similar professional development Benefits Salary circa 80k Personal private health care Life assurance (up to 8 x salary) Personal accident cover (up to 5 x salary) Double-matched pension (maximum7% employee/14% employer contribution) 26days annual leave - rising with length of service and the ability to buy more Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay Bonus scheme, up to 15% Flexible benefits to support your wellbeing and lifestyle.
Bowen Eldridge Recruitment
Cardiff, South Glamorgan
A leading independent accountancy practice are recruiting for an Audit Manger. This is a fantastic opportunity for an Assistant Audit Manager looking to progress or an existing Audit Manager seeking a change of environment. To be considered you need to be ACA or ACCA qualified, specialising in Audit and Accounts click apply for full job details
Aug 02, 2026
Full time
A leading independent accountancy practice are recruiting for an Audit Manger. This is a fantastic opportunity for an Assistant Audit Manager looking to progress or an existing Audit Manager seeking a change of environment. To be considered you need to be ACA or ACCA qualified, specialising in Audit and Accounts click apply for full job details
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Aug 02, 2026
Full time
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Your New Company Hays are delighted to be partnering with a well-established organisation based in Liverpool centre, that provides essential shared services support to a large global workforce and offers a collaborative, fast-paced environment where accuracy and service excellence are highly valued. Due to increased workload, an opportunity has arisen for an experienced HR Shared Services Advisor to join the team on a temporary basis for 3 months minimum. (4 days on-site, one day from home). Your New Role Reporting to the Head of People Services & Transformation and working as part of a supportive HR operations team, you will play a key role in delivering transactional HR support across an international employee population.This role would suit an organised HR professional who enjoys process-driven work, has excellent attention to detail and is comfortable managing high volumes of administrative activity. Key responsibilities will include: Processing employee life cycle transactions within the HR system Supporting onboarding activities and issuing contractual documentation Producing offer letters, employment amendments and termination documentation Managing employee transfers and changes across various business areas Maintaining accurate employee records and ensuring data integrity Responding to HR-related queries and supporting managers and employees with transactional processes Supporting the wider People Services team with HR administration and operational activities Working collaboratively with internal stakeholders across multiple regions What You'll Need to Succeed Previous experience within an HR Shared Services, HR Administration or HR Operations environment Experience processing a high volume of employee life cycle transactions Strong administrative and organisational skills with excellent attention to detail Confidence working with HRIS/HCM systems The ability to manage repetitive processes accurately whilst maintaining high service standards Experience supporting international HR operations would be highly advantageous What You'll Get in Return Opportunity to gain experience within a global organisation Central Liverpool location, easily accessible via public transport Collaborative and supportive team culture Monthly team lunches and regular team activities If you're an experienced HR professional with a strong administrative background and are looking for your next temporary opportunity within a global organisation, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 02, 2026
Seasonal
Your New Company Hays are delighted to be partnering with a well-established organisation based in Liverpool centre, that provides essential shared services support to a large global workforce and offers a collaborative, fast-paced environment where accuracy and service excellence are highly valued. Due to increased workload, an opportunity has arisen for an experienced HR Shared Services Advisor to join the team on a temporary basis for 3 months minimum. (4 days on-site, one day from home). Your New Role Reporting to the Head of People Services & Transformation and working as part of a supportive HR operations team, you will play a key role in delivering transactional HR support across an international employee population.This role would suit an organised HR professional who enjoys process-driven work, has excellent attention to detail and is comfortable managing high volumes of administrative activity. Key responsibilities will include: Processing employee life cycle transactions within the HR system Supporting onboarding activities and issuing contractual documentation Producing offer letters, employment amendments and termination documentation Managing employee transfers and changes across various business areas Maintaining accurate employee records and ensuring data integrity Responding to HR-related queries and supporting managers and employees with transactional processes Supporting the wider People Services team with HR administration and operational activities Working collaboratively with internal stakeholders across multiple regions What You'll Need to Succeed Previous experience within an HR Shared Services, HR Administration or HR Operations environment Experience processing a high volume of employee life cycle transactions Strong administrative and organisational skills with excellent attention to detail Confidence working with HRIS/HCM systems The ability to manage repetitive processes accurately whilst maintaining high service standards Experience supporting international HR operations would be highly advantageous What You'll Get in Return Opportunity to gain experience within a global organisation Central Liverpool location, easily accessible via public transport Collaborative and supportive team culture Monthly team lunches and regular team activities If you're an experienced HR professional with a strong administrative background and are looking for your next temporary opportunity within a global organisation, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Deputy Accommodation Manager This role is ideal for someone compassionate, proactive and motivated to drive positive change. Location: North Tyneside Salary: £32,606 per annum Closing Date: 26 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Deputy Accommodation Manager Ready to lead a service that helps young people build brighter futures We are looking for an experienced and motivated Deputy Accommodation Manager to oversee our supported accommodation services for young people aged who are homeless or at risk of homelessness. You'll lead a dedicated team, drive high-quality support, and create a safe, positive environment where young people can thrive. You will be a skilled people manager with experience supporting vulnerable young people, strong safeguarding knowledge, and confidence in risk management, housing support and partnership working. You'll be a proactive problem-solver who leads by example and is committed to delivering outstanding outcomes. Join us in this great journey and in return, you'll receive excellent training, ongoing professional development and the opportunity to make a genuine difference every day. We welcome applications from people of all backgrounds and experiences. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. In addition, the appointed candidate will work across North Tyneside. Key deliverables: You will hold responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Health and Safety Policy. You will liaise with internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service. You will have responsibilities to manage local project budgets. You will ensure the highest standards of support to young people is provided and that housing management is effective. You will help manage excellent local relationships, including regular meetings with commissioners, stakeholders and delivery partners. You will undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Management experience, including experience of supervising the work of teams and individuals. Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people. Experience of safe service delivery to young people at risk, both in accommodation based and in the community. Experience of Ofsted compliance - desirable Experience of using Risk Assessments and Support Planning. Good literacy, numeracy and IT skills Experience of operating safeguarding requirements and procedures Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Personal and professional integrity High level understanding of professional boundaries and ability to maintain boundaries Effective collaborative working Ability to effectively reflect on own practices for ongoing learning and development Respect for the values and ethos of the charity and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Aug 02, 2026
Full time
Deputy Accommodation Manager This role is ideal for someone compassionate, proactive and motivated to drive positive change. Location: North Tyneside Salary: £32,606 per annum Closing Date: 26 July, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Deputy Accommodation Manager Ready to lead a service that helps young people build brighter futures We are looking for an experienced and motivated Deputy Accommodation Manager to oversee our supported accommodation services for young people aged who are homeless or at risk of homelessness. You'll lead a dedicated team, drive high-quality support, and create a safe, positive environment where young people can thrive. You will be a skilled people manager with experience supporting vulnerable young people, strong safeguarding knowledge, and confidence in risk management, housing support and partnership working. You'll be a proactive problem-solver who leads by example and is committed to delivering outstanding outcomes. Join us in this great journey and in return, you'll receive excellent training, ongoing professional development and the opportunity to make a genuine difference every day. We welcome applications from people of all backgrounds and experiences. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. In addition, the appointed candidate will work across North Tyneside. Key deliverables: You will hold responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Health and Safety Policy. You will liaise with internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service. You will have responsibilities to manage local project budgets. You will ensure the highest standards of support to young people is provided and that housing management is effective. You will help manage excellent local relationships, including regular meetings with commissioners, stakeholders and delivery partners. You will undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Management experience, including experience of supervising the work of teams and individuals. Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people. Experience of safe service delivery to young people at risk, both in accommodation based and in the community. Experience of Ofsted compliance - desirable Experience of using Risk Assessments and Support Planning. Good literacy, numeracy and IT skills Experience of operating safeguarding requirements and procedures Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Personal and professional integrity High level understanding of professional boundaries and ability to maintain boundaries Effective collaborative working Ability to effectively reflect on own practices for ongoing learning and development Respect for the values and ethos of the charity and its founding partners. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
We are seeking an experienced Interim FP&A Manager to join a fast-paced, private equity-backed business. This role will provide critical support to the finance function during the recruitment of a permanent hire while also driving key finance transformation initiatives. This is an excellent opportunity for a commercially minded FP&A professional who enjoys improving processes, enhancing reporting, and delivering change in a dynamic environment. Key Responsibilities: Lead and enhance the monthly FP&A reporting cycle, ensuring timely and insightful management information. Develop and improve management reporting packs, dashboards, and KPI reporting. Support finance transformation projects, including process improvement, reporting automation, and planning enhancements. Review and optimise budgeting, forecasting, and financial planning processes. Partner with senior stakeholders to provide financial analysis and commercial insights. Ensure reporting meets the requirements of a private equity-backed environment, including board and investor reporting where required. Provide continuity and leadership within the FP&A function while the permanent recruitment process is underway. Identify opportunities to improve financial controls, reporting accuracy, and operational efficiency. Candidate Profile: Proven experience as an FP&A Manager or Senior FP&A professional. Strong background in financial reporting, management information, and finance transformation. Experience delivering process improvement or finance change projects. Previous experience within a private equity-backed business is highly desirable. Strong commercial acumen with excellent stakeholder management skills. Advanced Excel skills and experience with FP&A/reporting systems. Able to work independently, quickly build relationships, and add value from day one. Available to start at short notice. Desirable Experience: Private equity-backed or investor-led business experience. Exposure to BI/reporting tools (e.g. Power BI, Tableau, or similar). Experience improving planning, forecasting, and reporting processes. This is a hands-on interim opportunity for someone who enjoys combining day-to-day FP&A responsibilities with delivering meaningful change and leaving a lasting impact on the finance function.
Aug 02, 2026
Contractor
We are seeking an experienced Interim FP&A Manager to join a fast-paced, private equity-backed business. This role will provide critical support to the finance function during the recruitment of a permanent hire while also driving key finance transformation initiatives. This is an excellent opportunity for a commercially minded FP&A professional who enjoys improving processes, enhancing reporting, and delivering change in a dynamic environment. Key Responsibilities: Lead and enhance the monthly FP&A reporting cycle, ensuring timely and insightful management information. Develop and improve management reporting packs, dashboards, and KPI reporting. Support finance transformation projects, including process improvement, reporting automation, and planning enhancements. Review and optimise budgeting, forecasting, and financial planning processes. Partner with senior stakeholders to provide financial analysis and commercial insights. Ensure reporting meets the requirements of a private equity-backed environment, including board and investor reporting where required. Provide continuity and leadership within the FP&A function while the permanent recruitment process is underway. Identify opportunities to improve financial controls, reporting accuracy, and operational efficiency. Candidate Profile: Proven experience as an FP&A Manager or Senior FP&A professional. Strong background in financial reporting, management information, and finance transformation. Experience delivering process improvement or finance change projects. Previous experience within a private equity-backed business is highly desirable. Strong commercial acumen with excellent stakeholder management skills. Advanced Excel skills and experience with FP&A/reporting systems. Able to work independently, quickly build relationships, and add value from day one. Available to start at short notice. Desirable Experience: Private equity-backed or investor-led business experience. Exposure to BI/reporting tools (e.g. Power BI, Tableau, or similar). Experience improving planning, forecasting, and reporting processes. This is a hands-on interim opportunity for someone who enjoys combining day-to-day FP&A responsibilities with delivering meaningful change and leaving a lasting impact on the finance function.
SIPP Team Administrator London/Hybrid FTC - 6 Months Salary circa £35,000 - £38,000 Purpose Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met. Responsibilities SIPP Administration Process and checking all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner Ensuring all payrolls are processed in an accurate and timely manner Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met Completing AML checks for new and existing clients - including KYC and bank account validation checks Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers Error and complaints handling if required Completion of systems testing if required Own SIPP fee processes Update daily Management Information and any adhoc requests requested Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval Provide input into daily weekly calls with SIPP team and Third-Party administrator Other Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies Other responsibilities as reasonably required by line manager Skills: Accuracy, thoroughness, and attention to detail Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries. Organisation and prioritisation skills to manage own workload to meet deadlines Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight. Ability to see things through to their logical conclusion, think strategically and keep client focus Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently Knowledge: 1-3 years of Pension and SIPP experience is desirable Experience of payroll processing preferred Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements Knowledge of Pershing NEXUS system is an advantage Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when answering queries Knowledge of Electronic reregistration and Origo and Altus is an advantage Qualifications: Completion of the CII certificate in pensions administration (FA2) would be an advantage Other relevant information Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. Subscribe to companys Mission and Tenets and Treating Customers Fairly initiatives This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours
Aug 02, 2026
Full time
SIPP Team Administrator London/Hybrid FTC - 6 Months Salary circa £35,000 - £38,000 Purpose Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met. Responsibilities SIPP Administration Process and checking all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner Ensuring all payrolls are processed in an accurate and timely manner Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met Completing AML checks for new and existing clients - including KYC and bank account validation checks Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers Error and complaints handling if required Completion of systems testing if required Own SIPP fee processes Update daily Management Information and any adhoc requests requested Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval Provide input into daily weekly calls with SIPP team and Third-Party administrator Other Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies Other responsibilities as reasonably required by line manager Skills: Accuracy, thoroughness, and attention to detail Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries. Organisation and prioritisation skills to manage own workload to meet deadlines Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight. Ability to see things through to their logical conclusion, think strategically and keep client focus Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently Knowledge: 1-3 years of Pension and SIPP experience is desirable Experience of payroll processing preferred Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements Knowledge of Pershing NEXUS system is an advantage Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when answering queries Knowledge of Electronic reregistration and Origo and Altus is an advantage Qualifications: Completion of the CII certificate in pensions administration (FA2) would be an advantage Other relevant information Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. Subscribe to companys Mission and Tenets and Treating Customers Fairly initiatives This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours
As a Data Centre Senior Construction Manager you will be a part of creative, efficient team tasked with tackling fascinating and challenging problems building and supporting the operations of Amazon owned data centres. Amazon Construction Managers are part of a fast-paced team delivering data centres for our Customers. Our data centres are industry leading examples of energy efficient, cost effective designs. The Data Centre Senior Construction Manager is ultimately responsible for the oversight and review of all disciplines including civil, structural, architectural electrical, mechanical, controls and commissioning. The Construction Manager will administer all construction contracts ensuring full compliance including all commercial elements. At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling systems. We are diverse, upbeat, creative, team of engineers and managers working on a daily basis to develop innovative data centres for our Customers. Key job responsibilities The Data Centre Construction Manager will be responsible for: - Construction project management and oversight of construction related activities as they relate to new builds or general capital projects. This will include the ownership of the project scope, timeline, and budget. - Direct interface with construction general contractors during the bidding, award, execution, and project closeout/punch list phases. - Work with general contractors and vendors to deliver efficient and high quality project turn-overs. - Lead negotiations with general contractors and evaluate bids/proposals with detail and accuracy. - Creation of construction project scope and request for proposals. - Capital requests/financial analysis of construction work including change orders, purchase orders, and invoicing. - Construction project management for specific initiatives aimed at increasing the resiliency of our data centres. - Reviews of electrical and mechanical designs associated with the construction of new data centres or the optimisation of existing data centres. - Construction submittal review. - Construction project quality control including the creation of a commissioning plan and support of the commissioning process. - Recording and reporting key construction metrics to team members and management. - Drive teams to perform troubleshooting and root-cause failure analysis associated with equipment or electrical failures. - Role will be based on data centre sites in construction. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience in vendor management - Experience in a data center or other critical environment - Experience in data center engineering or operations - Experience with Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS - Electrical or mechanical Journeyman License - operating engineering license such as DC II, DC III, or equivalent - Experience in construction or project management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 02, 2026
Full time
As a Data Centre Senior Construction Manager you will be a part of creative, efficient team tasked with tackling fascinating and challenging problems building and supporting the operations of Amazon owned data centres. Amazon Construction Managers are part of a fast-paced team delivering data centres for our Customers. Our data centres are industry leading examples of energy efficient, cost effective designs. The Data Centre Senior Construction Manager is ultimately responsible for the oversight and review of all disciplines including civil, structural, architectural electrical, mechanical, controls and commissioning. The Construction Manager will administer all construction contracts ensuring full compliance including all commercial elements. At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling systems. We are diverse, upbeat, creative, team of engineers and managers working on a daily basis to develop innovative data centres for our Customers. Key job responsibilities The Data Centre Construction Manager will be responsible for: - Construction project management and oversight of construction related activities as they relate to new builds or general capital projects. This will include the ownership of the project scope, timeline, and budget. - Direct interface with construction general contractors during the bidding, award, execution, and project closeout/punch list phases. - Work with general contractors and vendors to deliver efficient and high quality project turn-overs. - Lead negotiations with general contractors and evaluate bids/proposals with detail and accuracy. - Creation of construction project scope and request for proposals. - Capital requests/financial analysis of construction work including change orders, purchase orders, and invoicing. - Construction project management for specific initiatives aimed at increasing the resiliency of our data centres. - Reviews of electrical and mechanical designs associated with the construction of new data centres or the optimisation of existing data centres. - Construction submittal review. - Construction project quality control including the creation of a commissioning plan and support of the commissioning process. - Recording and reporting key construction metrics to team members and management. - Drive teams to perform troubleshooting and root-cause failure analysis associated with equipment or electrical failures. - Role will be based on data centre sites in construction. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience in vendor management - Experience in a data center or other critical environment - Experience in data center engineering or operations - Experience with Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS - Electrical or mechanical Journeyman License - operating engineering license such as DC II, DC III, or equivalent - Experience in construction or project management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Vacancy At Cafcass, we're recruiting Children's Social Workers who share our passion, commitment and ambition to facilitate positive outcomes for children involved in private and public law family court proceedings. Our Social Workers - professionally known as Family Court Advisers (FCAs) - play a vital role. You might work within Private Law team, where there is disagreement on the best arrangements for the welfare of the child(ren) involved), a Public Law team, where local authorities have raised serious welfare concerns, or a converged team covering both law types. Whatever the team you join, the underlying role is the same - to speak on behalf of children and young people to ensure their thoughts, wishes and feelings are not just understood but heard. As the only organisation that does this kind of work, FCAs can make recommendations leading to lasting change for children and families, which is why this it is responsibility we take seriously. And why we're committed to creating a safe, healthy and supportive environment for our colleagues to practice. What you'll be doing As a FCA at Cafcass, you will: Complete high quality assessments , engaging directly with children to understand their experiences, wishes and feelings - and ensure these are clearly and powerfully represented to the family court. Apply your expertise in risk assessment, analysis and mediation , advocating for solutions that place the child's safety, wellbeing and long term interests at the centre of decision making. Work with adults, local authorities, and a wide range of professionals to help resolve complex issues and influence better outcomes for children . Who we're looking for: We're looking for practitioners who are confident, curious, compassionate and committed to excellent social work practice. To join us, you'll need: A Social Work qualification is essential. Have the Right to Work in the UK (we don't sponsor people to work in the UK). Registered with Social Work England (or likely to be able to register quickly if practising outside England). Recent, relevant experience of working directly with children and families. It's desirable you'll have experience in family court proceedings , or knowledge of Private and/or Public Law. For applicants with limited post qualifying experience, relevant pre qualifying experience supporting children and families may be beneficial. Strong organisational skills, professional resilience and the ability to work independently while effectively managing a varied caseload. You can view the full job description in the vacancy documents . Where you'll work Our Social Workers work flexibly across multiple settings - including the office in Norwich and Ipswich , home, courts, schools and other appropriate, safe locations, and we ensure you have the technology to do this. The role will be covering Norfolk and Suffolk areas. Shared learning is very important to us, and we bring our teams together regularly, both remotely and in-person, for team meetings and group supervision, which creates space to connect with peers and managers, reflect on practice, and feel supported. You'll also have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person, so you have opportunities to form in-person connections. If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us. How we support you As the largest employer of Children's Social Workers in England , we're uniquely placed to support your professional growth and wellbeing. At Cafcass, you'll benefit from: High quality equipment and technology to help you work efficiently and engage with families effectively. Access to specialist resources, guidance and training to strengthen your practice. A strong commitment to wellbeing, reflective supervision and healthy work-life balance . An inclusive environment that values diversity , encourages learning and constantly strives to improve outcomes for children, families and colleagues alike. You can find more about how we support our practitioners on our website, and we'll share more during the selection process. Next steps Below we have set out an indicative timetable we are hoping to work towards, although dates are subject to change. Closing date: 9th August 2026 Telephone interviews: 10th - 12th August 2026 Final Interview: TBC If you have any questions about the role or recruitment process, please contact . Before applying, we encourage you to read about our offer and pre employment checks . Any questions or concerns can be confidentially raised through your application. Successful applicants will complete several pre engagement checks, including a Disclosure and Barring Service (DBS) check. If any criminal offences are disclosed, we will conduct an individual assessment in line with the DBS code of practice and the Cafcass DBS policy . We look forward to receiving your application!
Aug 02, 2026
Full time
The Vacancy At Cafcass, we're recruiting Children's Social Workers who share our passion, commitment and ambition to facilitate positive outcomes for children involved in private and public law family court proceedings. Our Social Workers - professionally known as Family Court Advisers (FCAs) - play a vital role. You might work within Private Law team, where there is disagreement on the best arrangements for the welfare of the child(ren) involved), a Public Law team, where local authorities have raised serious welfare concerns, or a converged team covering both law types. Whatever the team you join, the underlying role is the same - to speak on behalf of children and young people to ensure their thoughts, wishes and feelings are not just understood but heard. As the only organisation that does this kind of work, FCAs can make recommendations leading to lasting change for children and families, which is why this it is responsibility we take seriously. And why we're committed to creating a safe, healthy and supportive environment for our colleagues to practice. What you'll be doing As a FCA at Cafcass, you will: Complete high quality assessments , engaging directly with children to understand their experiences, wishes and feelings - and ensure these are clearly and powerfully represented to the family court. Apply your expertise in risk assessment, analysis and mediation , advocating for solutions that place the child's safety, wellbeing and long term interests at the centre of decision making. Work with adults, local authorities, and a wide range of professionals to help resolve complex issues and influence better outcomes for children . Who we're looking for: We're looking for practitioners who are confident, curious, compassionate and committed to excellent social work practice. To join us, you'll need: A Social Work qualification is essential. Have the Right to Work in the UK (we don't sponsor people to work in the UK). Registered with Social Work England (or likely to be able to register quickly if practising outside England). Recent, relevant experience of working directly with children and families. It's desirable you'll have experience in family court proceedings , or knowledge of Private and/or Public Law. For applicants with limited post qualifying experience, relevant pre qualifying experience supporting children and families may be beneficial. Strong organisational skills, professional resilience and the ability to work independently while effectively managing a varied caseload. You can view the full job description in the vacancy documents . Where you'll work Our Social Workers work flexibly across multiple settings - including the office in Norwich and Ipswich , home, courts, schools and other appropriate, safe locations, and we ensure you have the technology to do this. The role will be covering Norfolk and Suffolk areas. Shared learning is very important to us, and we bring our teams together regularly, both remotely and in-person, for team meetings and group supervision, which creates space to connect with peers and managers, reflect on practice, and feel supported. You'll also have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person, so you have opportunities to form in-person connections. If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us. How we support you As the largest employer of Children's Social Workers in England , we're uniquely placed to support your professional growth and wellbeing. At Cafcass, you'll benefit from: High quality equipment and technology to help you work efficiently and engage with families effectively. Access to specialist resources, guidance and training to strengthen your practice. A strong commitment to wellbeing, reflective supervision and healthy work-life balance . An inclusive environment that values diversity , encourages learning and constantly strives to improve outcomes for children, families and colleagues alike. You can find more about how we support our practitioners on our website, and we'll share more during the selection process. Next steps Below we have set out an indicative timetable we are hoping to work towards, although dates are subject to change. Closing date: 9th August 2026 Telephone interviews: 10th - 12th August 2026 Final Interview: TBC If you have any questions about the role or recruitment process, please contact . Before applying, we encourage you to read about our offer and pre employment checks . Any questions or concerns can be confidentially raised through your application. Successful applicants will complete several pre engagement checks, including a Disclosure and Barring Service (DBS) check. If any criminal offences are disclosed, we will conduct an individual assessment in line with the DBS code of practice and the Cafcass DBS policy . We look forward to receiving your application!
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Aug 02, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Ready to take ownership of the numbers behind a growing manufacturing operation? This Cost Accountant role offers the opportunity to become a key part of the finance team, providing the insight and challenge needed to drive better commercial and operational decisions.You'll play a pivotal role in understanding product costs, analysing manufacturing variances, supporting stock and WIP valuation, and uncovering opportunities to improve profitability. Working closely with operational leaders across the business, you'll go beyond reporting the numbers by investigating what is driving performance and helping shape future decisions.With hybrid working (3/2 split), a flexible working pattern with early starts and finishes, and a strong benefits package, this is a role for someone who wants to be close to the operation, influence change and make a tangible impact rather than simply produce reports. Reporting to the Group Finance Manager, you will be responsible for: Own and maintain the manufacturing cost accounting process, providing accurate insight into production costs, margins and operational performance Manage standard costing processes, including setting, reviewing and updating product costs to ensure they accurately reflect material, labour and overhead assumptions Perform detailed variance analysis across manufacturing operations, investigating price, usage, labour and efficiency variances to identify root causes and improvement opportunities Analyse stock and work-in-progress (WIP) valuations, ensuring inventory is accurately reflected within the financial statements and highlighting risks or anomalies to the wider business Provide product and customer profitability analysis, supporting decision-making around pricing, margin improvement and commercial performance Interrogate ERP systems and operational data to identify trends, discrepancies and opportunities to improve financial and operational performance Work closely with manufacturing, supply chain and operational teams to understand cost drivers and translate financial data into meaningful business insight What you will need: Qualified accountant (ACA, ACCA, CIMA) or finalist, with experience in a similar role (Cost Accountant, Manufacturing Management Accountant, Finance Analyst, Finance Business Partner, Commercial Accountant) within manufacturing set ups Strong business partnering skills and a proactive, solutions-focused approach Advanced Excel skills, with experience in Power BI (ideal) Adaptability, drive, and a genuine appetite for change and improvement Experience working with multiple systems and large data sets What you will get: 29 days holiday - option to buy up to 1 week of holiday annually Healthcare and cash plan Company Bonus Death in service benefit (4x salary) 5% employer pension contribution (salary sacrifice) Enhanced maternity and paternity pay EV car scheme, cycle to work, and home & tech salary sacrifice options Hybrid and flexible working hours Onsite parking If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough.The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
Aug 02, 2026
Full time
Ready to take ownership of the numbers behind a growing manufacturing operation? This Cost Accountant role offers the opportunity to become a key part of the finance team, providing the insight and challenge needed to drive better commercial and operational decisions.You'll play a pivotal role in understanding product costs, analysing manufacturing variances, supporting stock and WIP valuation, and uncovering opportunities to improve profitability. Working closely with operational leaders across the business, you'll go beyond reporting the numbers by investigating what is driving performance and helping shape future decisions.With hybrid working (3/2 split), a flexible working pattern with early starts and finishes, and a strong benefits package, this is a role for someone who wants to be close to the operation, influence change and make a tangible impact rather than simply produce reports. Reporting to the Group Finance Manager, you will be responsible for: Own and maintain the manufacturing cost accounting process, providing accurate insight into production costs, margins and operational performance Manage standard costing processes, including setting, reviewing and updating product costs to ensure they accurately reflect material, labour and overhead assumptions Perform detailed variance analysis across manufacturing operations, investigating price, usage, labour and efficiency variances to identify root causes and improvement opportunities Analyse stock and work-in-progress (WIP) valuations, ensuring inventory is accurately reflected within the financial statements and highlighting risks or anomalies to the wider business Provide product and customer profitability analysis, supporting decision-making around pricing, margin improvement and commercial performance Interrogate ERP systems and operational data to identify trends, discrepancies and opportunities to improve financial and operational performance Work closely with manufacturing, supply chain and operational teams to understand cost drivers and translate financial data into meaningful business insight What you will need: Qualified accountant (ACA, ACCA, CIMA) or finalist, with experience in a similar role (Cost Accountant, Manufacturing Management Accountant, Finance Analyst, Finance Business Partner, Commercial Accountant) within manufacturing set ups Strong business partnering skills and a proactive, solutions-focused approach Advanced Excel skills, with experience in Power BI (ideal) Adaptability, drive, and a genuine appetite for change and improvement Experience working with multiple systems and large data sets What you will get: 29 days holiday - option to buy up to 1 week of holiday annually Healthcare and cash plan Company Bonus Death in service benefit (4x salary) 5% employer pension contribution (salary sacrifice) Enhanced maternity and paternity pay EV car scheme, cycle to work, and home & tech salary sacrifice options Hybrid and flexible working hours Onsite parking If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough.The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
People Partner Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Elveden Park Royal, NW10 7SY Ways of Working: Site Based Hours of work: Monday - Friday / 08:30-17:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Park Royal, West London, spans three factories and a distribution centre. The site produces a variety of chilled ready meals, houmous dips, deli products, and savoury accompaniments, employing over 2,000 people in a fast-paced, high-volume environment. What you'll be doing In this busy and exciting role, you will work in partnership with senior leaders and line managers to deliver the People Plan, providing pragmatic HR support, driving engagement, strengthening leadership capability and ensuring effective people processes that support business performance. Role Accountabilities • Partner with leaders to diagnose people challenges, recommend solutions and support delivery of agreed actions • Provide expert guidance on employee relations, attendance management and complex people matters • Support ethical compliance activity including SEDEX audits, modern slavery requirements and internal audit readiness • Produce and analyse people data and reports to support leadership decision making • Work collaboratively with Centres of Expertise across HR operations, payroll, reward, talent acquisition and learning • Drive engagement initiatives, employee voice activity and delivery of the annual engagement survey action plans • Build effective relationships with unions, employee forums, wellbeing champions and temporary labour providers • Support reward processes including pay reviews and accurate HR system implementation • Strengthen workforce planning and talent pipelines for both hourly paid and salaried roles • Coach and develop managers to build capability, support organisational change and deliver performance and succession processes What we're looking for • Proven ability to build relationships, influence and challenge stakeholders effectively • Strong understanding of business priorities and how HR drives performance outcomes • Excellent communication skills with the ability to adapt approach to different audiences • Proactive, pragmatic and solutions-focused mindset • Ability to work to tight timescales within a fast-paced environment • Strong analytical capability with experience extracting and presenting people data • Experience delivering HR or people-focused projects through to completion • Strong organisational skills with excellent prioritisation and time management • Sound judgement with the ability to assess risk and escalate appropriately • High integrity with a passion for inclusion and championing a positive culture We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. "We reserve the right to close this advertisement before the stated closing date. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent.
Aug 01, 2026
Full time
People Partner Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Elveden Park Royal, NW10 7SY Ways of Working: Site Based Hours of work: Monday - Friday / 08:30-17:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Park Royal, West London, spans three factories and a distribution centre. The site produces a variety of chilled ready meals, houmous dips, deli products, and savoury accompaniments, employing over 2,000 people in a fast-paced, high-volume environment. What you'll be doing In this busy and exciting role, you will work in partnership with senior leaders and line managers to deliver the People Plan, providing pragmatic HR support, driving engagement, strengthening leadership capability and ensuring effective people processes that support business performance. Role Accountabilities • Partner with leaders to diagnose people challenges, recommend solutions and support delivery of agreed actions • Provide expert guidance on employee relations, attendance management and complex people matters • Support ethical compliance activity including SEDEX audits, modern slavery requirements and internal audit readiness • Produce and analyse people data and reports to support leadership decision making • Work collaboratively with Centres of Expertise across HR operations, payroll, reward, talent acquisition and learning • Drive engagement initiatives, employee voice activity and delivery of the annual engagement survey action plans • Build effective relationships with unions, employee forums, wellbeing champions and temporary labour providers • Support reward processes including pay reviews and accurate HR system implementation • Strengthen workforce planning and talent pipelines for both hourly paid and salaried roles • Coach and develop managers to build capability, support organisational change and deliver performance and succession processes What we're looking for • Proven ability to build relationships, influence and challenge stakeholders effectively • Strong understanding of business priorities and how HR drives performance outcomes • Excellent communication skills with the ability to adapt approach to different audiences • Proactive, pragmatic and solutions-focused mindset • Ability to work to tight timescales within a fast-paced environment • Strong analytical capability with experience extracting and presenting people data • Experience delivering HR or people-focused projects through to completion • Strong organisational skills with excellent prioritisation and time management • Sound judgement with the ability to assess risk and escalate appropriately • High integrity with a passion for inclusion and championing a positive culture We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. "We reserve the right to close this advertisement before the stated closing date. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent.
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
Aug 01, 2026
Contractor
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
Senior Service Delivery Manager - Liverpool Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office's operations. This role will support the COO and Business Professional functions. Salary to £100,000 Hybrid working Fantastic employee benefits Senior Service Delivery Manager - Liverpool key Responsibilities: Support the COO and Head of Liverpool 0ffice in the management of the Liverpool office and the forward-looking strategy for the Liverpool office. Research various entities using a variety of internal and third-party resources. Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office. Foster effective working relationships with fee-earners, and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence. Leading on internal networks within the office. Support functions with service standards, turnaround times and client satisfaction as required. Change and integration support - acting as a Liverpool anchor for integration implementation and cross border alignment. Act as the primary point of contact for office-wide operational matters, client visits and internal visits, town halls, working closely with practice group leadership, support function heads, and the COO to address issues proactively and decisively. Senior Service Delivery Manager- Liverpool Skills & Requirements: Significant progressive leadership experience in operational or business services management within a professional services environment. Ability to work at pace across a diverse portfolio. Proven track record of leading and designing projects across a variety of disciplines, operational change programmes, with the ability to translate high-level objectives Strong experience of leading and developing teams, with the ability to motivate, coach, and hold people accountable in equal measure. Solid understanding of AI-enabled tools and workflow automation, with practical experience of embedding technology-driven change into operational teams and processes. Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders. Strong analytical and problem-solving capabilities, with a disciplined, data-informed approach to operational decision-making.
Aug 01, 2026
Full time
Senior Service Delivery Manager - Liverpool Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office's operations. This role will support the COO and Business Professional functions. Salary to £100,000 Hybrid working Fantastic employee benefits Senior Service Delivery Manager - Liverpool key Responsibilities: Support the COO and Head of Liverpool 0ffice in the management of the Liverpool office and the forward-looking strategy for the Liverpool office. Research various entities using a variety of internal and third-party resources. Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office. Foster effective working relationships with fee-earners, and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence. Leading on internal networks within the office. Support functions with service standards, turnaround times and client satisfaction as required. Change and integration support - acting as a Liverpool anchor for integration implementation and cross border alignment. Act as the primary point of contact for office-wide operational matters, client visits and internal visits, town halls, working closely with practice group leadership, support function heads, and the COO to address issues proactively and decisively. Senior Service Delivery Manager- Liverpool Skills & Requirements: Significant progressive leadership experience in operational or business services management within a professional services environment. Ability to work at pace across a diverse portfolio. Proven track record of leading and designing projects across a variety of disciplines, operational change programmes, with the ability to translate high-level objectives Strong experience of leading and developing teams, with the ability to motivate, coach, and hold people accountable in equal measure. Solid understanding of AI-enabled tools and workflow automation, with practical experience of embedding technology-driven change into operational teams and processes. Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders. Strong analytical and problem-solving capabilities, with a disciplined, data-informed approach to operational decision-making.
We are recruiting for a Tier 1 Main Contractor who have an opportunity for you to join them as Commercial Manager for their major Power Framework. Job Title: Commercial Manager Location: Oxford office based with travel around the region as needed This position offers a couple of days working from home Sector: Power Key Responsibilities Lead commercial management across multiple live civil engineering and utilities projects Administer NEC contracts (A/B/C), including management of Compensation Events and change control Produce CVRs, cost reports, and end-to-end financial forecasting across project portfolios Oversee budgets ranging from 400k to 9m, ensuring strong cost control and value recovery Manage procurement activity including subcontractor negotiation, supplier selection, and contract administration Monitor WIP, cash flow, debt, and financial performance to ensure accurate forecasting and recovery Develop and implement commercial processes including value recognition and WBS structures Collaborate with project managers and engineers to identify and mitigate commercial risks Skills, Knowledge & Expertise Essential Proven experience in commercial management within civil engineering, utilities, or infrastructure sectors Strong working knowledge of NEC contracts and Compensation Event processes Experience producing CVRs, cost forecasting, and financial performance reporting Strong analytical skills with ability to interpret and manage large financial datasets Advanced Excel skills and confidence working with financial/project reporting tools Experience managing subcontractors, procurement, and contract administration Strong organisational skills with ability to manage multiple live projects Excellent stakeholder engagement and communication skills Desirable Degree in Quantity Surveying, Construction Management, or related discipline Professional membership (MRICS, CICES or equivalent) Experience in infrastructure delivery (utilities, energy, civils rather than new build housing/commercial) Experience improving commercial processes, reporting structures, or forecasting systems Exposure to value engineering or cost optimisation initiatives To discuss further, please email an up to date word copy of your CV and a suitable mobile number to call to: (url removed) Quoting reference number: RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Aug 01, 2026
Full time
We are recruiting for a Tier 1 Main Contractor who have an opportunity for you to join them as Commercial Manager for their major Power Framework. Job Title: Commercial Manager Location: Oxford office based with travel around the region as needed This position offers a couple of days working from home Sector: Power Key Responsibilities Lead commercial management across multiple live civil engineering and utilities projects Administer NEC contracts (A/B/C), including management of Compensation Events and change control Produce CVRs, cost reports, and end-to-end financial forecasting across project portfolios Oversee budgets ranging from 400k to 9m, ensuring strong cost control and value recovery Manage procurement activity including subcontractor negotiation, supplier selection, and contract administration Monitor WIP, cash flow, debt, and financial performance to ensure accurate forecasting and recovery Develop and implement commercial processes including value recognition and WBS structures Collaborate with project managers and engineers to identify and mitigate commercial risks Skills, Knowledge & Expertise Essential Proven experience in commercial management within civil engineering, utilities, or infrastructure sectors Strong working knowledge of NEC contracts and Compensation Event processes Experience producing CVRs, cost forecasting, and financial performance reporting Strong analytical skills with ability to interpret and manage large financial datasets Advanced Excel skills and confidence working with financial/project reporting tools Experience managing subcontractors, procurement, and contract administration Strong organisational skills with ability to manage multiple live projects Excellent stakeholder engagement and communication skills Desirable Degree in Quantity Surveying, Construction Management, or related discipline Professional membership (MRICS, CICES or equivalent) Experience in infrastructure delivery (utilities, energy, civils rather than new build housing/commercial) Experience improving commercial processes, reporting structures, or forecasting systems Exposure to value engineering or cost optimisation initiatives To discuss further, please email an up to date word copy of your CV and a suitable mobile number to call to: (url removed) Quoting reference number: RG Setsquare is acting as an Employment Agency in relation to this vacancy.
