Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
Aug 02, 2026
Full time
Stock Analyst Wrexham office 2 days and 3 days at home £26,500 Working for an expanding re-distributor supplying restaurant chains throughout Europe and warehousing services for large online retailers. The company's offices are based in Wrexham, North Wales. The successful applicant will be responsible for maintaining stock integrity, supporting product compliance processes, and ensuring audit readiness across all sites. The role reports directly to the Stock Control & Compliance Manager. Key Responsibilities/Skills: The candidate will play a key role in safeguarding stock accuracy, supporting inbound quality checks, and contributing to audit and compliance requirements. The role requires strong problem-solving skills, intermediate Excel proficiency, a systems focused mindset, excellent attention to detail, and an inquisitive approach. Main Duties: Audit & Product Compliance Maintain compliance documentation, including LTSDs (Long term supplier declaration) and supplier product records Conduct data checks for current and new products (GS1 standards, barcodes, labels, and product specifications) Assist with traceability exercises, mock recalls, and audit preparation Gather and organise data related to product recalls, quality concerns, and audit evidence Support the review and implementation of product regulatory or legislative changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Serve as a key point of contact for stock-related enquiries Reconcile stock data between Sage X3 and third-party WMS platforms Proactively investigate and resolve discrepancies, stock-on-hold issues and allocation problems Monitor inventories, shelf life, part pallets, rotation and cycle counts, ensuring accurate reconciliation and reporting Process stock adjustments and disposals when required Inbound & Quality Control Monitor receiving schedules and request or verify shipping and delivery documentation Update system records for order changes (codes, dates, quantities) Analyse BBE / shelf life and liaise with suppliers as required Share pre-advice documentation with warehouses and proactively highlight anomalies or deviations Check and confirm goods receipts and process them promptly in the system Work with suppliers and warehouses to resolve variances, damages, quality issues, and other non-conformities affecting stock accuracy Handle the registration, tracking, and closure of purchase returns and outstanding enquiries to maintain accurate inventory records Additional Responsibilities Support weekly/monthly stock cut-offs and maintain stock reporting/KPIs Assist with product creation in the system Identify and analyse recurring issues, perform root-cause analysis, and recommend improvements Adhere to established processes and procedures and contribute to their continuous improvement Support system testing or updates related to stock workflow Undertake additional duties as required Essential Skills & Qualifications: Exceptional attention to detail and strong record-keeping accuracy Problem-solving ability, with a practical and compliance-focused approach Intermediate Excel proficiency (e.g., formulas, lookups, pivot tables) Strong communication skills, both written and verbal Ability to prioritise, work independently, and manage workload effectively Desired Skills & Experience: Minimum one year in a stock control or inventory environment Familiarity with GS1 standards and product compliance requirements Experience with Sage X3 or similar ERP systems Familiarity with EDI transactions (e.g. purchase orders, ASNs, or goods receipt confirmations) Understanding of supply chain and distribution principles Hours: 37.5 hours per week Monday to Thursday: 9 am to 5 pm (30 min lunch) Friday: 8 am to 4 pm (30 min lunch) Why Join Us? 28 days holiday, including bank holidays Company pension scheme Benenden Health membership Free eye test voucher Free annual flu jab Mental Health First Aid Team support Regular company events Free on-site parking A supportive and collaborative work environment Hybrid working arrangement (minimum 2 office days)
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Aug 02, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Aug 01, 2026
Full time
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future. We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose. About You: You are enthusiastic, motivated, and have a genuine interest in accessibility and technology. You are a proactive and experienced professional with a passion for accessibility and inclusivity. You excel at leading teams, managing testing processes, and working collaboratively with clients and stakeholders to deliver exceptional digital services. The Role: We are looking for a Business Analyst with proven industry experience in digital product delivery. You will need to be a great listener and communicator with a creative, structured and logical approach to problem solving. You have some experience of working with a variety of stakeholders and experience of digital delivery. Key Responsibilities: Working with the client business and your business and product management colleagues to understand the business requirements and translate them into technical specifications Constructively challenging the requirements to ensure that they are fit for purpose and remain inline with the corporate and project goals. Operating in an Agile delivery team and performing the normal BA duties. Writing good quality user stories and acceptance criteria so that a developer can work effectively. Acting as a first point of contact for the delivery team to clarify requirements. Developing effective ways of working with the engineering, development and QA teams. Facilitating communication with stakeholders to play back potential solutions and designs, technical feedback, user experience findings or delivery options. Key Skills & Experience: Experience of capturing user needs and requirements in a number of ways e.g. workshops, structured interviews Experience of understanding a business or a process and presenting it in a structured way e.g. Business Process Modelling, Use Case modelling and/or User Story development. Ability to structure the analysis of a business or product e.g. SWOT or MOST analysis. Some experience of Agile Delivery across the whole lifecycle of technical projects/service development. Experience of writing requirements (Functional and Non-Functional) Some experience in Agile scrum methodologies and delivering software in Agile teams An interest in technology and an understanding of its practical application Strong communication skills, both written and spoken word with an ability to successfully engage with managers and stakeholders at all levels within a business A pragmatic approach to projects and requirements who can interpret and elaborate on clients' needs Some appreciation of the dynamics of a technology development team What We Offer: Competitive salary Private healthcare insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Bonus Scheme Statutory & Contributory pension Gym Membership Benefits Flexible Working Annual Away Days Monthly Company Socials Equality & Diversity: Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Package and Benefits: Competitive salary, dependent on experience Flexible working / Work from home Generous annual discretionary bonus 25 days annual leave + bank holidays 10 days allocated development training per year Contributory pension Private Healthcare Gym membership Annual away days and social events
Aug 01, 2026
Full time
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future. We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose. About You: You are enthusiastic, motivated, and have a genuine interest in accessibility and technology. You are a proactive and experienced professional with a passion for accessibility and inclusivity. You excel at leading teams, managing testing processes, and working collaboratively with clients and stakeholders to deliver exceptional digital services. The Role: We are looking for a Business Analyst with proven industry experience in digital product delivery. You will need to be a great listener and communicator with a creative, structured and logical approach to problem solving. You have some experience of working with a variety of stakeholders and experience of digital delivery. Key Responsibilities: Working with the client business and your business and product management colleagues to understand the business requirements and translate them into technical specifications Constructively challenging the requirements to ensure that they are fit for purpose and remain inline with the corporate and project goals. Operating in an Agile delivery team and performing the normal BA duties. Writing good quality user stories and acceptance criteria so that a developer can work effectively. Acting as a first point of contact for the delivery team to clarify requirements. Developing effective ways of working with the engineering, development and QA teams. Facilitating communication with stakeholders to play back potential solutions and designs, technical feedback, user experience findings or delivery options. Key Skills & Experience: Experience of capturing user needs and requirements in a number of ways e.g. workshops, structured interviews Experience of understanding a business or a process and presenting it in a structured way e.g. Business Process Modelling, Use Case modelling and/or User Story development. Ability to structure the analysis of a business or product e.g. SWOT or MOST analysis. Some experience of Agile Delivery across the whole lifecycle of technical projects/service development. Experience of writing requirements (Functional and Non-Functional) Some experience in Agile scrum methodologies and delivering software in Agile teams An interest in technology and an understanding of its practical application Strong communication skills, both written and spoken word with an ability to successfully engage with managers and stakeholders at all levels within a business A pragmatic approach to projects and requirements who can interpret and elaborate on clients' needs Some appreciation of the dynamics of a technology development team What We Offer: Competitive salary Private healthcare insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Bonus Scheme Statutory & Contributory pension Gym Membership Benefits Flexible Working Annual Away Days Monthly Company Socials Equality & Diversity: Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Package and Benefits: Competitive salary, dependent on experience Flexible working / Work from home Generous annual discretionary bonus 25 days annual leave + bank holidays 10 days allocated development training per year Contributory pension Private Healthcare Gym membership Annual away days and social events
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As an Automation Test Engineer, you will design, develop, integrate and maintain secure software services and mission applications within classified government environments. Working as part of Agile / DevSecOps delivery teams, you will play a key role in ensuring the quality, reliability and security of complex digital solutions. You'll collaborate closely with engineers, DevOps specialists, business analysts, product stakeholders and customer representatives to deliver high-quality software and provide confidence in each release. This role is well suited to someone who combines strong technical engineering capability with a proactive approach to testing, quality assurance and continuous improvement. You'll contribute across the full delivery lifecycle, from designing effective test strategies through to supporting release assurance in secure environments. Typical responsibilities include: Designing and maintaining automated test suites using tools such as Selenium, Cypress, Playwright or similar Testing modern applications built with technologies including Java, JavaScript, React, Spring Boot, Next.js and APIs Embedding automated testing within CI/CD pipelines to support continuous delivery Supporting functional, integration, regression, system and acceptance testing activities Providing release assurance for secure mission applications and data-driven platforms Job Responsibilities Define and implement effective test strategies, plans and coverage aligned to delivery objectives Translate requirements and user stories into clear, executable test cases and scripts Develop and maintain automated test suites using tools such as Selenium, Cypress, Playwright or equivalent Embed automated testing within CI/CD pipelines to support DevSecOps delivery Support functional, integration, regression, system and acceptance testing activities Identify, manage and track defects through to resolution, working closely with development teams Provide clear test reporting, quality metrics and evidence to support release decisions Contribute to environment readiness, test data management and controlled release processes Collaborate within Agile teams, supporting sprint planning, refinement, reviews and retrospectives Promote a proactive, quality-first approach, embedding testing best practices across teams Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong background in software testing, test automation and quality engineering within Agile / DevSecOps delivery environments Experience designing and executing functional, integration, regression, system and acceptance testing, including defect investigation Hands-on experience with test automation tools (e.g. Selenium, Cypress, Playwright, JUnit, pytest, Cucumber or similar), including API and UI testing Experience building and maintaining automated test frameworks, reusable test assets and managing test data Familiarity with integrating automated testing into CI/CD pipelines, alongside awareness of quality gates, release assurance and modern development practices Experience testing modern applications and services, including APIs, Java/JavaScript-based systems and cloud or containerised environments Awareness of non-functional testing approaches, including performance, resilience, accessibility and security testing Experience producing test evidence and assurance artefacts suitable for controlled or regulated environments Security Clearance Requirements The successful candidate must hold a current high level security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Cheltenham, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As an Automation Test Engineer, you will design, develop, integrate and maintain secure software services and mission applications within classified government environments. Working as part of Agile / DevSecOps delivery teams, you will play a key role in ensuring the quality, reliability and security of complex digital solutions. You'll collaborate closely with engineers, DevOps specialists, business analysts, product stakeholders and customer representatives to deliver high-quality software and provide confidence in each release. This role is well suited to someone who combines strong technical engineering capability with a proactive approach to testing, quality assurance and continuous improvement. You'll contribute across the full delivery lifecycle, from designing effective test strategies through to supporting release assurance in secure environments. Typical responsibilities include: Designing and maintaining automated test suites using tools such as Selenium, Cypress, Playwright or similar Testing modern applications built with technologies including Java, JavaScript, React, Spring Boot, Next.js and APIs Embedding automated testing within CI/CD pipelines to support continuous delivery Supporting functional, integration, regression, system and acceptance testing activities Providing release assurance for secure mission applications and data-driven platforms Job Responsibilities Define and implement effective test strategies, plans and coverage aligned to delivery objectives Translate requirements and user stories into clear, executable test cases and scripts Develop and maintain automated test suites using tools such as Selenium, Cypress, Playwright or equivalent Embed automated testing within CI/CD pipelines to support DevSecOps delivery Support functional, integration, regression, system and acceptance testing activities Identify, manage and track defects through to resolution, working closely with development teams Provide clear test reporting, quality metrics and evidence to support release decisions Contribute to environment readiness, test data management and controlled release processes Collaborate within Agile teams, supporting sprint planning, refinement, reviews and retrospectives Promote a proactive, quality-first approach, embedding testing best practices across teams Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong background in software testing, test automation and quality engineering within Agile / DevSecOps delivery environments Experience designing and executing functional, integration, regression, system and acceptance testing, including defect investigation Hands-on experience with test automation tools (e.g. Selenium, Cypress, Playwright, JUnit, pytest, Cucumber or similar), including API and UI testing Experience building and maintaining automated test frameworks, reusable test assets and managing test data Familiarity with integrating automated testing into CI/CD pipelines, alongside awareness of quality gates, release assurance and modern development practices Experience testing modern applications and services, including APIs, Java/JavaScript-based systems and cloud or containerised environments Awareness of non-functional testing approaches, including performance, resilience, accessibility and security testing Experience producing test evidence and assurance artefacts suitable for controlled or regulated environments Security Clearance Requirements The successful candidate must hold a current high level security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Cheltenham, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. The role As a Senior Business Analyst at Kainos, you'll play a critical role in ensuring that the solutions we deliver meet the real needs of our customers and their users. You'll work closely with delivery teams, product colleagues, and clients to understand complex business needs, articulate problems clearly, and design cost-effective digital solutions that make a tangible difference. Sitting between business and technology, you'll translate ambiguity into clarity - helping teams move forward with confidence, purpose, and shared understanding. What you'll be doing Leading analysis activities to ensure solutions meet user and business needs Articulating problems and processes clearly to both technical and non-technical stakeholders Facilitating workshops and discussions to drive alignment and decision-making Translating business requirements into clear, actionable user stories Managing and refining backlogs to ensure priorities and value are well understood Modelling as-is and to-be business processes to support change and buy-in Supporting delivery teams to design cost-effective, high-quality solutions Building trusted relationships with stakeholders and delivery teams Working within commercial and delivery constraints while maintaining quality What we're looking for Experience delivering bespoke software in agile teams for external clients UK public sector or healthcare experience (essential) Strong understanding of the full delivery lifecycle, from analysis through to live service Excellent stakeholder management skills, with confidence to challenge constructively High-quality user story writing and backlog management experience Strong business process modelling and facilitation skills Broad understanding of business and technology, with awareness of industry trends Comfortable working to tight deadlines in complex environments Experience working in multi-disciplinary delivery teams Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Aug 01, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. The role As a Senior Business Analyst at Kainos, you'll play a critical role in ensuring that the solutions we deliver meet the real needs of our customers and their users. You'll work closely with delivery teams, product colleagues, and clients to understand complex business needs, articulate problems clearly, and design cost-effective digital solutions that make a tangible difference. Sitting between business and technology, you'll translate ambiguity into clarity - helping teams move forward with confidence, purpose, and shared understanding. What you'll be doing Leading analysis activities to ensure solutions meet user and business needs Articulating problems and processes clearly to both technical and non-technical stakeholders Facilitating workshops and discussions to drive alignment and decision-making Translating business requirements into clear, actionable user stories Managing and refining backlogs to ensure priorities and value are well understood Modelling as-is and to-be business processes to support change and buy-in Supporting delivery teams to design cost-effective, high-quality solutions Building trusted relationships with stakeholders and delivery teams Working within commercial and delivery constraints while maintaining quality What we're looking for Experience delivering bespoke software in agile teams for external clients UK public sector or healthcare experience (essential) Strong understanding of the full delivery lifecycle, from analysis through to live service Excellent stakeholder management skills, with confidence to challenge constructively High-quality user story writing and backlog management experience Strong business process modelling and facilitation skills Broad understanding of business and technology, with awareness of industry trends Comfortable working to tight deadlines in complex environments Experience working in multi-disciplinary delivery teams Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Product Lead at Kainos, you will play a lead role across one or more multi-disciplinary agile delivery teams . You will own the end-to-end backlog for a product , responsible for its overall quality and maturity. You will lead the business analysts and product consultants on your project , ensuring that the processes for requirements-gathering and prioritisation are operating effectively. You will work with delivery managers and solution architects to shape the approach for the work you and the wider team undertakes. You proactively seek commercial opportunities and take a lead role in product-level commercial negotiations. You will actively support the engagement with product or programme-level business stakeholders, gaining their buy-in and managing their expectations. You will act as a visible leader within the consulting capability, owning the delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have). UK Public sector experience (central government) . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible for ensuring that requirements-gathering, refinement and prioritisation processes are effective. Experience devising goal-oriented roadmaps, gaining buy-in from stakeholders and instilling a focus on MVP. Experience leading the collaborative breakdown of goals into small pieces of value-delivering work. Experience leading product teams, ensuring the product vision and goals are understood so that the scope is managed by the team effectively. Proven ability to lead, providing direction and promoting good product management practices across one or more agile teams. Experience coaching and mentoring clients and colleagues in agile techniques and best practices. Proven ability of strong team management skills , including effectively managing, mentoring and coaching members of your team and wider community is important. Strong commercial awareness and active participation in revenue or sales-generating activity. Actively supports and builds relationships with product and programme-level business stakeholders. Facilitates workshops with senior stakeholders, negotiating conflicting viewpoints and achieving buy-in for new initiatives. Experience implementing appropriate tools/standards/techniques for business analysis and requirements gathering, securing appropriate buy-in from our internal teams and the client. Responsible for working with delivery leads and solution architects to manage scope within commercial constraints, such as cost restrictions or project deadlines. Demonstrate a good understanding of relevant technologies and architecture concepts. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Aug 01, 2026
Full time
hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Product Lead at Kainos, you will play a lead role across one or more multi-disciplinary agile delivery teams . You will own the end-to-end backlog for a product , responsible for its overall quality and maturity. You will lead the business analysts and product consultants on your project , ensuring that the processes for requirements-gathering and prioritisation are operating effectively. You will work with delivery managers and solution architects to shape the approach for the work you and the wider team undertakes. You proactively seek commercial opportunities and take a lead role in product-level commercial negotiations. You will actively support the engagement with product or programme-level business stakeholders, gaining their buy-in and managing their expectations. You will act as a visible leader within the consulting capability, owning the delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have). UK Public sector experience (central government) . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible for ensuring that requirements-gathering, refinement and prioritisation processes are effective. Experience devising goal-oriented roadmaps, gaining buy-in from stakeholders and instilling a focus on MVP. Experience leading the collaborative breakdown of goals into small pieces of value-delivering work. Experience leading product teams, ensuring the product vision and goals are understood so that the scope is managed by the team effectively. Proven ability to lead, providing direction and promoting good product management practices across one or more agile teams. Experience coaching and mentoring clients and colleagues in agile techniques and best practices. Proven ability of strong team management skills , including effectively managing, mentoring and coaching members of your team and wider community is important. Strong commercial awareness and active participation in revenue or sales-generating activity. Actively supports and builds relationships with product and programme-level business stakeholders. Facilitates workshops with senior stakeholders, negotiating conflicting viewpoints and achieving buy-in for new initiatives. Experience implementing appropriate tools/standards/techniques for business analysis and requirements gathering, securing appropriate buy-in from our internal teams and the client. Responsible for working with delivery leads and solution architects to manage scope within commercial constraints, such as cost restrictions or project deadlines. Demonstrate a good understanding of relevant technologies and architecture concepts. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Cyber Security SOC Analyst London - Hybrid working (3 days in office / 2 days remote) 30k- 36k + Benefits and Paid Training Exams towards certifications relevant for your role fully paid for! Candidates must be either a UK Citizen / EU Settled Status or ILR Status (Indefinate Leave to Remain) to be considered for this role. My client will not accept Post Study Visa candidates or candidates that require sponsership. My client is an award winning London based MSP who are looking to hire a Cyber Security SOC Analyst. As a Cyber Security SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Cyber Security SOC Analyst Job Specifications: Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support Manage technical and stakeholder incident reporting via concise communications Manage client communication channels during an active incident Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident Provide operational support to wider Cyber Security Team on security incidents Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Cyber Security SOC Analyst Essential Experience: Preference given to candidates with MSP background Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies Working knowledge of Microsoft Defender suite including Endpoint Detection and Response Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective Cyber Security SOC Analyst Essential Certification: Candidates should hold one of the following certifications: GIAC Certified Incident Handler (GCIH) CREST Registered Intrusion Analyst (CR IA) eLearnSecurity Certified Digital Forensics Professional (ECDFP) EC-Council Certified Incident Handler (ECIH) Cyber Security SOC Analyst Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Cyber Security SOC Analyst Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jul 31, 2026
Full time
Cyber Security SOC Analyst London - Hybrid working (3 days in office / 2 days remote) 30k- 36k + Benefits and Paid Training Exams towards certifications relevant for your role fully paid for! Candidates must be either a UK Citizen / EU Settled Status or ILR Status (Indefinate Leave to Remain) to be considered for this role. My client will not accept Post Study Visa candidates or candidates that require sponsership. My client is an award winning London based MSP who are looking to hire a Cyber Security SOC Analyst. As a Cyber Security SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Cyber Security SOC Analyst Job Specifications: Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support Manage technical and stakeholder incident reporting via concise communications Manage client communication channels during an active incident Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident Provide operational support to wider Cyber Security Team on security incidents Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Cyber Security SOC Analyst Essential Experience: Preference given to candidates with MSP background Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies Working knowledge of Microsoft Defender suite including Endpoint Detection and Response Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective Cyber Security SOC Analyst Essential Certification: Candidates should hold one of the following certifications: GIAC Certified Incident Handler (GCIH) CREST Registered Intrusion Analyst (CR IA) eLearnSecurity Certified Digital Forensics Professional (ECDFP) EC-Council Certified Incident Handler (ECIH) Cyber Security SOC Analyst Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Cyber Security SOC Analyst Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
A leading global luxury fashion e-commerce business is looking for a talented Junior Pricing Analyst to join its growing Merchandising team. This is an excellent opportunity for an analytical and commercially minded individual to develop their career within a fast-paced retail environment, supporting pricing strategy, promotional activity, reporting and process improvement initiatives. Working closely with the Pricing Manager and wider commercial teams, you will help drive pricing performance, deliver valuable insights and support the execution of promotional campaigns that enhance business results. Key Responsibilities Pricing & Promotional Analysis Support the setup and execution of promotional campaigns in partnership with Merchandising and Site Trading teams. Work closely with senior pricing stakeholders to identify risks and ensure promotional activities align with commercial objectives. Deliver post-promotion analysis and provide recommendations to support future campaigns. Analyse pricing performance, promotional effectiveness, and wider commercial initiatives. Produce regular reporting and identify trends, opportunities, and areas for improvement. Pricing Operations & Execution Execute pricing changes and promotional activity accurately and within agreed timelines. Collaborate with Merchandising, Buying, and Site Trading teams to maintain pricing accuracy across all systems. Validate pricing updates and investigate any pricing-related issues. Process Improvement & Systems Support ongoing improvements to pricing processes and workflows. Assist with the implementation and testing of new pricing tools and system enhancements. Become a key user of pricing systems, providing support and guidance to internal stakeholders. Act as a first point of contact for pricing-related system and process queries. About You Strong analytical and problem-solving skills with excellent attention to detail. Good Excel skills, including Pivot Tables and VLOOKUP functions. An interest in pricing, commercial analytics, and business performance. Comfortable working with large datasets and turning data into actionable insights. Proactive, inquisitive and keen to learn new systems and technologies. Strong communication skills with the ability to build effective relationships across multiple teams. Previous experience within retail, e-commerce, merchandising, pricing or analytical roles Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 31, 2026
Seasonal
A leading global luxury fashion e-commerce business is looking for a talented Junior Pricing Analyst to join its growing Merchandising team. This is an excellent opportunity for an analytical and commercially minded individual to develop their career within a fast-paced retail environment, supporting pricing strategy, promotional activity, reporting and process improvement initiatives. Working closely with the Pricing Manager and wider commercial teams, you will help drive pricing performance, deliver valuable insights and support the execution of promotional campaigns that enhance business results. Key Responsibilities Pricing & Promotional Analysis Support the setup and execution of promotional campaigns in partnership with Merchandising and Site Trading teams. Work closely with senior pricing stakeholders to identify risks and ensure promotional activities align with commercial objectives. Deliver post-promotion analysis and provide recommendations to support future campaigns. Analyse pricing performance, promotional effectiveness, and wider commercial initiatives. Produce regular reporting and identify trends, opportunities, and areas for improvement. Pricing Operations & Execution Execute pricing changes and promotional activity accurately and within agreed timelines. Collaborate with Merchandising, Buying, and Site Trading teams to maintain pricing accuracy across all systems. Validate pricing updates and investigate any pricing-related issues. Process Improvement & Systems Support ongoing improvements to pricing processes and workflows. Assist with the implementation and testing of new pricing tools and system enhancements. Become a key user of pricing systems, providing support and guidance to internal stakeholders. Act as a first point of contact for pricing-related system and process queries. About You Strong analytical and problem-solving skills with excellent attention to detail. Good Excel skills, including Pivot Tables and VLOOKUP functions. An interest in pricing, commercial analytics, and business performance. Comfortable working with large datasets and turning data into actionable insights. Proactive, inquisitive and keen to learn new systems and technologies. Strong communication skills with the ability to build effective relationships across multiple teams. Previous experience within retail, e-commerce, merchandising, pricing or analytical roles Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
This role has a starting salary of 55,486 per annum, for working 36 hours per week. We are excited to be recruiting a Senior Security Analyst to join our fantastic team based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role As a Senior Security Analyst, you will play a central role in strengthening Surrey County Council's cyber resilience. Your day-to-day work will include proactive security monitoring across our hybrid cloud and on premises environment, triaging and investigating alerts, and supporting coordinated incident response activities. You will operate our vulnerability management processes, translate threat intelligence into actionable defences, and contribute to the improvement of detection content and security controls. You will also work closely with IT colleagues and suppliers to address risks, gather evidence for audits, and prepare clear reporting on security posture and emerging trends. This role does not include direct line management responsibilities, but you will regularly provide specialist guidance, coaching, and support to colleagues across IT&D and partner teams. Over the next 12 to 18 months, you will contribute to several high impact initiatives including: Establishing a more mature, risk based vulnerability management lifecycle and reducing exposure windows across critical systems Enhancing incident response readiness through improved playbooks, scenario testing, and lessons learned processes Uplifting monitoring coverage and the effectiveness of SIEM/EDR/NDR tooling, including tuning and detection improvements Strengthening supplier assurance processes, especially for cloud and SaaS services Supporting the development of updated cyber security policies, standards and operating procedures This is a pivotal role for a motivated cyber professional who wants to make a measurable difference. You will directly influence Surrey County Council's operational security posture and help reduce risk across services that support residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong experience in cyber security operations, including alert triage, investigation, and incident response Demonstrable capability in vulnerability management and translating technical risk into meaningful actions Ability to analyse complex information and present clear, concise reports and recommendations Proven ability to work collaboratively with technical and non technical stakeholders Commitment to continuous professional development and staying current with emerging threats High-level proficiency with security tooling (SIEM, EDR, cloud security tools) and modern IT environments Alignment with our values of accountability, teamwork, and inclusive service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Give an example of how you have helped build a positive security culture across teams. Describe a time when you led or contributed to triage, investigation, or response during a cyber security incident. What actions did you take, and what was the outcome? Give an example of when you identified a significant technical vulnerability or risk. How did you communicate it to stakeholders, and what actions were taken as a result? Tell us about a situation where you analysed complex security information or data and produced a report or recommendation. How did you ensure your findings were clear, concise, and actionable? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes at 23:59 on 14/08/2026, with interviews planned to follow shortly thereafter. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Kamil Erkadoo via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jul 31, 2026
Full time
This role has a starting salary of 55,486 per annum, for working 36 hours per week. We are excited to be recruiting a Senior Security Analyst to join our fantastic team based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role As a Senior Security Analyst, you will play a central role in strengthening Surrey County Council's cyber resilience. Your day-to-day work will include proactive security monitoring across our hybrid cloud and on premises environment, triaging and investigating alerts, and supporting coordinated incident response activities. You will operate our vulnerability management processes, translate threat intelligence into actionable defences, and contribute to the improvement of detection content and security controls. You will also work closely with IT colleagues and suppliers to address risks, gather evidence for audits, and prepare clear reporting on security posture and emerging trends. This role does not include direct line management responsibilities, but you will regularly provide specialist guidance, coaching, and support to colleagues across IT&D and partner teams. Over the next 12 to 18 months, you will contribute to several high impact initiatives including: Establishing a more mature, risk based vulnerability management lifecycle and reducing exposure windows across critical systems Enhancing incident response readiness through improved playbooks, scenario testing, and lessons learned processes Uplifting monitoring coverage and the effectiveness of SIEM/EDR/NDR tooling, including tuning and detection improvements Strengthening supplier assurance processes, especially for cloud and SaaS services Supporting the development of updated cyber security policies, standards and operating procedures This is a pivotal role for a motivated cyber professional who wants to make a measurable difference. You will directly influence Surrey County Council's operational security posture and help reduce risk across services that support residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong experience in cyber security operations, including alert triage, investigation, and incident response Demonstrable capability in vulnerability management and translating technical risk into meaningful actions Ability to analyse complex information and present clear, concise reports and recommendations Proven ability to work collaboratively with technical and non technical stakeholders Commitment to continuous professional development and staying current with emerging threats High-level proficiency with security tooling (SIEM, EDR, cloud security tools) and modern IT environments Alignment with our values of accountability, teamwork, and inclusive service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Give an example of how you have helped build a positive security culture across teams. Describe a time when you led or contributed to triage, investigation, or response during a cyber security incident. What actions did you take, and what was the outcome? Give an example of when you identified a significant technical vulnerability or risk. How did you communicate it to stakeholders, and what actions were taken as a result? Tell us about a situation where you analysed complex security information or data and produced a report or recommendation. How did you ensure your findings were clear, concise, and actionable? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes at 23:59 on 14/08/2026, with interviews planned to follow shortly thereafter. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Kamil Erkadoo via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Jul 31, 2026
Full time
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Jul 31, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Junior Systems Developer 28,000 - 35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package 28,000 - 35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Jul 31, 2026
Full time
Junior Systems Developer 28,000 - 35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package 28,000 - 35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Jul 31, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
PLM/CAD Application Support - Permanent - Appledore, Devon On site - 5 days per week 40 hour week - Finish at 12.30pm on Friday's Very occasional travel to other sites - Must be able to drive & have a car Required: - Hands on experience supporting PLM & CAD applications. Proven experience providing first line application support for PLM/CAD systems, owning incidents through to resolution. Strong working knowledge of engineering workflows, including design, engineering change control, & configuration management. Experience supporting engineers & manufacturing users in operational, production critical settings. Ability to diagnose PLM/CAD application issues & work effectively with central application SMEs to resolve them. Experience supporting integrated enterprise environments, including ERP systems (eg SAP) alongside PLM/CAD. Confident communicator with the ability to work directly with engineering & manufacturing stakeholders PLM/CAD Application Support Job Description Be the on site expert for business & enterprise applications, ensuring stable, reliable, & proactive application support across the site. You will keep critical engineering & manufacturing applications running, providing first line support & owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, & SAP, as well as everyday applications, working directly with engineers & production teams, & taking full ownership of issues from first report to final fix. Acting as the local interface between site teams & stakeholders, Enterprise Applications, & the wider IT organization, you will support a complex engineering & manufacturing environment. The role requires strong hands on experience with business critical systems, particularly PLM (Teamcenter/Windchill) & CAD, & a clear understanding of how applications enable engineering, production, & operational processes. If you thrive in hands on application support, understand engineering workflows, & want real ownership of mission critical systems, this role is for you. The Role Provide hands on first line application support for PLM & CAD systems used by engineering & manufacturing teams, owning incidents, requests, & problems through to resolution Develop deep, site specific knowledge of engineering workflows, configurations, integrations, & dependencies across PLM, CAD, SAP, & related systems. Ensuring minimal disruption to design, engineering change, & production processes Diagnose application issues & escalate effectively to central application SMEs, tracking progress through to closure Build strong relationships with engineering, manufacturing, & operational stakeholders to understand application usage & identify improvement opportunities Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, & continuous improvement Work closely with the Site IT Business Partner to align application support priorities Participate in site & cross functional projects focused on digital transformation & process optimization Maintain accurate documentation for application support procedures & known issues. Provide on site support with occasional travel to other sites as required PLM/CAD Application Support - Permanent - Appledore, Devon With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Jul 31, 2026
Full time
PLM/CAD Application Support - Permanent - Appledore, Devon On site - 5 days per week 40 hour week - Finish at 12.30pm on Friday's Very occasional travel to other sites - Must be able to drive & have a car Required: - Hands on experience supporting PLM & CAD applications. Proven experience providing first line application support for PLM/CAD systems, owning incidents through to resolution. Strong working knowledge of engineering workflows, including design, engineering change control, & configuration management. Experience supporting engineers & manufacturing users in operational, production critical settings. Ability to diagnose PLM/CAD application issues & work effectively with central application SMEs to resolve them. Experience supporting integrated enterprise environments, including ERP systems (eg SAP) alongside PLM/CAD. Confident communicator with the ability to work directly with engineering & manufacturing stakeholders PLM/CAD Application Support Job Description Be the on site expert for business & enterprise applications, ensuring stable, reliable, & proactive application support across the site. You will keep critical engineering & manufacturing applications running, providing first line support & owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, & SAP, as well as everyday applications, working directly with engineers & production teams, & taking full ownership of issues from first report to final fix. Acting as the local interface between site teams & stakeholders, Enterprise Applications, & the wider IT organization, you will support a complex engineering & manufacturing environment. The role requires strong hands on experience with business critical systems, particularly PLM (Teamcenter/Windchill) & CAD, & a clear understanding of how applications enable engineering, production, & operational processes. If you thrive in hands on application support, understand engineering workflows, & want real ownership of mission critical systems, this role is for you. The Role Provide hands on first line application support for PLM & CAD systems used by engineering & manufacturing teams, owning incidents, requests, & problems through to resolution Develop deep, site specific knowledge of engineering workflows, configurations, integrations, & dependencies across PLM, CAD, SAP, & related systems. Ensuring minimal disruption to design, engineering change, & production processes Diagnose application issues & escalate effectively to central application SMEs, tracking progress through to closure Build strong relationships with engineering, manufacturing, & operational stakeholders to understand application usage & identify improvement opportunities Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, & continuous improvement Work closely with the Site IT Business Partner to align application support priorities Participate in site & cross functional projects focused on digital transformation & process optimization Maintain accurate documentation for application support procedures & known issues. Provide on site support with occasional travel to other sites as required PLM/CAD Application Support - Permanent - Appledore, Devon With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Systems Developer Python, SQL, JavaScript Bristol - Hybrid working 3 days in the office per week Up to 35k Benefits: 25 days holiday plus bank holidays Private medical My client is a manufacturer in Bristol, and they are looking for a systems developer with Python engineering and SQL experience to join their IT team. You will work closely with your colleagues to provide systems development and support as well as data insights. You should ideally have experience with web development in Python, but data applicants will be considered too. You will create and maintain customer integration connections, delivering development solutions in order to optimize the ERP system using Python. You will maintain the ERP data using PostgreSQL. You will investigate, diagnose and resolve issues across a range of devices. You will provide a level of support to users, including setup and maintenance of system user accounts, ERP and technical support. There are 3 key aspects to this role 1)System Support - Python, XML 2)Data Engineering - Python, PostgreSQL, PowerBI, Excel 3)Web Development - application and UI/UX development - Python, JavaScript, HTML, CSS, APIs What you will be doing: Software Development and systems design from scratch Creating reports in PostgreSQL / Excel Assisting with UX/UI design Creating data models Ensure the integrity of system and report data Maintenance Second and third line support Collaborate, driving innovative new software solutions Skills and experience: PostgreSQL PowerBI Python programming - data and web Supporting escalated issues Advantageous: ERP support You will: Be a great communicator, work collaboratively. You will be great at problem solving and take a proactive approach. This is a fantastic opportunity for a Data Engineer or App Support Analyst to join a fantastic business with a family feel and fantastic support network. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested then please apply quoting reference: AR(phone number removed) INDITND Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, ERP, ERP, ERP, ERP, ERP, Odoo, Odoo, Odoo, Odoo, Odoo If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 31, 2026
Full time
Systems Developer Python, SQL, JavaScript Bristol - Hybrid working 3 days in the office per week Up to 35k Benefits: 25 days holiday plus bank holidays Private medical My client is a manufacturer in Bristol, and they are looking for a systems developer with Python engineering and SQL experience to join their IT team. You will work closely with your colleagues to provide systems development and support as well as data insights. You should ideally have experience with web development in Python, but data applicants will be considered too. You will create and maintain customer integration connections, delivering development solutions in order to optimize the ERP system using Python. You will maintain the ERP data using PostgreSQL. You will investigate, diagnose and resolve issues across a range of devices. You will provide a level of support to users, including setup and maintenance of system user accounts, ERP and technical support. There are 3 key aspects to this role 1)System Support - Python, XML 2)Data Engineering - Python, PostgreSQL, PowerBI, Excel 3)Web Development - application and UI/UX development - Python, JavaScript, HTML, CSS, APIs What you will be doing: Software Development and systems design from scratch Creating reports in PostgreSQL / Excel Assisting with UX/UI design Creating data models Ensure the integrity of system and report data Maintenance Second and third line support Collaborate, driving innovative new software solutions Skills and experience: PostgreSQL PowerBI Python programming - data and web Supporting escalated issues Advantageous: ERP support You will: Be a great communicator, work collaboratively. You will be great at problem solving and take a proactive approach. This is a fantastic opportunity for a Data Engineer or App Support Analyst to join a fantastic business with a family feel and fantastic support network. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested then please apply quoting reference: AR(phone number removed) INDITND Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, Data Engineer, BI Engineer, Business intelligence, PowerBI, Excel, SQL, PostgreSQL, First line support, app support, Python, API, SQL, PostgreSQL, Excel, XML, HTML, CSS, JavaScript, PowerBI, ERP, ERP, ERP, ERP, ERP, Odoo, Odoo, Odoo, Odoo, Odoo If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account administration, including joiners, movers and leavers. Work within agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous experience in a First Line Service Desk, Helpdesk or MSP environment. Good knowledge of Microsoft 365 administration and troubleshooting. Experience using IT ticketing or service management systems. Strong communication, customer service and problem-solving skills. Ability to prioritise workload, follow processes and work to SLAs. Desirable ITIL knowledge or certification. Experience working within ISO or other structured service management environments. Personal Attributes Customer-focused, professional and dependable. Calm under pressure with a methodical approach to problem solving. Strong organisational skills and attention to detail. Able to work independently while contributing effectively to a collaborative team. Takes ownership of work and recognises when escalation is required. Benefits Pension scheme and life assurance. Private healthcare. Hybrid working. Training and professional development. Generous annual leave. Employee Assistance Programme. On-site parking and employee wellbeing initiatives. Apply now or call Lynsey at Key Recruitment for more information
Jul 31, 2026
Full time
First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account administration, including joiners, movers and leavers. Work within agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous experience in a First Line Service Desk, Helpdesk or MSP environment. Good knowledge of Microsoft 365 administration and troubleshooting. Experience using IT ticketing or service management systems. Strong communication, customer service and problem-solving skills. Ability to prioritise workload, follow processes and work to SLAs. Desirable ITIL knowledge or certification. Experience working within ISO or other structured service management environments. Personal Attributes Customer-focused, professional and dependable. Calm under pressure with a methodical approach to problem solving. Strong organisational skills and attention to detail. Able to work independently while contributing effectively to a collaborative team. Takes ownership of work and recognises when escalation is required. Benefits Pension scheme and life assurance. Private healthcare. Hybrid working. Training and professional development. Generous annual leave. Employee Assistance Programme. On-site parking and employee wellbeing initiatives. Apply now or call Lynsey at Key Recruitment for more information
Background This role has been created to optimise the efficiency and effectiveness of cash management within the company's treasury department. The business operates three invoice discounting (ID) facilities across the globe, and this role has evolved to place a much greater emphasis on funding analysis, reporting and headroom management. This is an excellent opportunity for a motivated, detail-oriented individual keen to build a career within finance and treasury. It would particularly suit someone analytical who enjoys working with data and wants to make a tangible, proactive impact on the group's funding, cash and headroom position. Responsibilities: Record and allocate customer payments accurately. Perform daily cash allocation and bank reconciliations. Prepare and distribute daily cash and receivables reports. Analyse aged debt reports, highlighting payment concerns and risk trends, working closely with the AR team to resolve outstanding issues Monitor invoice discounting facilities, funding availability and headroom. Investigate and resolve issues affecting funding, including aged debt, credit limits, missing purchase orders and disallowed balances. Identify and escalate funding risks and opportunities, working with internal teams to maximise cash availability. Produce dashboards and reports to support cash flow, receivables and funding performance. Assist with audit requests and provide administrative support to the Finance team as required. Key Skills: Strong attention to detail and accuracy. Good numerical and analytical skills. Excellent communication and customer service skills. Ability to manage multiple tasks and meet deadlines. Positive attitude and willingness to learn. Good Excel skills (e.g. pivot tables, lookups), with a willingness to develop these to an advanced level. Strong analytical mindset, comfortable interpreting and presenting large volumes of financial data. Understanding of invoice discounting or receivables/asset-based financing - including funding limits, disallowables and recourse - or a genuine willingness to learn. A proactive, inquisitive approach - able to anticipate issues and act before they impact the funding or headroom position. Confidence preparing and presenting clear reports to senior management and other stakeholders. This role would require you full time in the office for the first three months and after this you can work one day per week from home About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Jul 31, 2026
Full time
Background This role has been created to optimise the efficiency and effectiveness of cash management within the company's treasury department. The business operates three invoice discounting (ID) facilities across the globe, and this role has evolved to place a much greater emphasis on funding analysis, reporting and headroom management. This is an excellent opportunity for a motivated, detail-oriented individual keen to build a career within finance and treasury. It would particularly suit someone analytical who enjoys working with data and wants to make a tangible, proactive impact on the group's funding, cash and headroom position. Responsibilities: Record and allocate customer payments accurately. Perform daily cash allocation and bank reconciliations. Prepare and distribute daily cash and receivables reports. Analyse aged debt reports, highlighting payment concerns and risk trends, working closely with the AR team to resolve outstanding issues Monitor invoice discounting facilities, funding availability and headroom. Investigate and resolve issues affecting funding, including aged debt, credit limits, missing purchase orders and disallowed balances. Identify and escalate funding risks and opportunities, working with internal teams to maximise cash availability. Produce dashboards and reports to support cash flow, receivables and funding performance. Assist with audit requests and provide administrative support to the Finance team as required. Key Skills: Strong attention to detail and accuracy. Good numerical and analytical skills. Excellent communication and customer service skills. Ability to manage multiple tasks and meet deadlines. Positive attitude and willingness to learn. Good Excel skills (e.g. pivot tables, lookups), with a willingness to develop these to an advanced level. Strong analytical mindset, comfortable interpreting and presenting large volumes of financial data. Understanding of invoice discounting or receivables/asset-based financing - including funding limits, disallowables and recourse - or a genuine willingness to learn. A proactive, inquisitive approach - able to anticipate issues and act before they impact the funding or headroom position. Confidence preparing and presenting clear reports to senior management and other stakeholders. This role would require you full time in the office for the first three months and after this you can work one day per week from home About ersg Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London. This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations. The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote support for international teams Support and administer Intune-managed devices Maintain meeting room and shared office IT equipment Manage IT asset inventory and equipment procurement Collaborate with global technology teams on projects, rollouts and service improvements Support security best practices and compliance initiatives Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For At least 1 year of experience in an IT Support or Service Desk role Strong knowledge of Windows operating systems Experience with Microsoft 365 and SharePoint administration Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to work independently and manage priorities effectively A proactive mindset and genuine enthusiasm for technology Team player who enjoys helping others and delivering first-class support What's On Offer? Salary of 30,000 - 40,000 Exposure to international IT operations Supportive and collaborative team environment Opportunity to develop your technical skills and career Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand
Jul 31, 2026
Full time
First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London. This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations. The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote support for international teams Support and administer Intune-managed devices Maintain meeting room and shared office IT equipment Manage IT asset inventory and equipment procurement Collaborate with global technology teams on projects, rollouts and service improvements Support security best practices and compliance initiatives Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For At least 1 year of experience in an IT Support or Service Desk role Strong knowledge of Windows operating systems Experience with Microsoft 365 and SharePoint administration Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to work independently and manage priorities effectively A proactive mindset and genuine enthusiasm for technology Team player who enjoys helping others and delivering first-class support What's On Offer? Salary of 30,000 - 40,000 Exposure to international IT operations Supportive and collaborative team environment Opportunity to develop your technical skills and career Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand
FIND Recruitment are working in partnership with a leading training provider to hire a development coach to support learners undertaking Data Analyst (L4) and Intelligence Analyst (L4) Apprenticeship standards. This is a home based role with 2/3 days on site working in Bedford every 3 months. The Role As an Intelligence/Data Analyst Coach, you'll help apprentices build confidence, capability and progress throughout their apprenticeship journey. You'll deliver high-quality coaching, training, assessment and feedback, supporting learners from initial assessment through to Gateway preparation and successful completion. In your first six months, your biggest impact will be building strong learner relationships, using technology effectively, and keeping apprentices on track against their target achievement dates. This is an opportunity to combine intelligence industry expertise with meaningful coaching, helping learners apply their skills in real workplace contexts. What You'll Own Coach and mentor apprentices to develop the knowledge, skills and behaviours required for their apprenticeship, providing timely, constructive and professional feedback. Deliver robust initial assessments, progress reviews and Gateway preparation, ensuring apprentices have a clear, individualised learning journey. Use technology, e-portfolio, MIS and online learning systems to support effective delivery, accurate records and timely learner progress. Maintain strong working relationships with apprentices, military or civilian line managers, customers, business partners and Pearson colleagues to support positive learner outcomes. Monitor progress against target achievement dates, promptly identifying risks, absences or support needs and escalating where needed. Contribute to quality standards through accurate assessment decisions, internal quality assurance expectations, CPD, standardisation and team meetings. About You You bring strong intelligence industry knowledge and a passion for helping apprentices grow. You are organised, learner-focused and confident working independently in a target-driven environment, while collaborating with colleagues and stakeholders to raise the standard of delivery. Military experience and excellent working knowledge of the intelligence industry Relevant training, teaching or assessor qualification, or the ability to demonstrate equivalent capability. Strong communication, coaching and mentoring skills, with the ability to provide clear feedback and set meaningful objectives. Good IT skills and confidence using technology to support effective and efficient learning delivery. Ability to manage your own time while working remotely and maintaining accurate learner records. Ability to complete an enhanced DBS check and hold UK SC clearance. It Would Be Great If You Also Have Experience of Ofsted inspection, DfE funding requirements or apprentice programme management. A record of consistently strong trainer/assessor observations through OTLA or standardisation activity. Completion of the OPMI/OPTI course at Chicksands. Working knowledge of the Level 4 Data Analyst or Intelligence Analyst apprenticeship standards. What You'll Get The opportunity to make a direct difference to apprentices as they build professional confidence and progress towards successful completion. A role where your intelligence industry expertise is valued and translated into meaningful learning outcomes. A supportive environment with opportunity to contribute to quality improvement, learner success and strong customer relationships. Continued professional development through CPD, team meetings and standardisation activity. A remote working approach with flexibility to manage your caseload, alongside virtual or site-based learner visits when required.
Jul 31, 2026
Full time
FIND Recruitment are working in partnership with a leading training provider to hire a development coach to support learners undertaking Data Analyst (L4) and Intelligence Analyst (L4) Apprenticeship standards. This is a home based role with 2/3 days on site working in Bedford every 3 months. The Role As an Intelligence/Data Analyst Coach, you'll help apprentices build confidence, capability and progress throughout their apprenticeship journey. You'll deliver high-quality coaching, training, assessment and feedback, supporting learners from initial assessment through to Gateway preparation and successful completion. In your first six months, your biggest impact will be building strong learner relationships, using technology effectively, and keeping apprentices on track against their target achievement dates. This is an opportunity to combine intelligence industry expertise with meaningful coaching, helping learners apply their skills in real workplace contexts. What You'll Own Coach and mentor apprentices to develop the knowledge, skills and behaviours required for their apprenticeship, providing timely, constructive and professional feedback. Deliver robust initial assessments, progress reviews and Gateway preparation, ensuring apprentices have a clear, individualised learning journey. Use technology, e-portfolio, MIS and online learning systems to support effective delivery, accurate records and timely learner progress. Maintain strong working relationships with apprentices, military or civilian line managers, customers, business partners and Pearson colleagues to support positive learner outcomes. Monitor progress against target achievement dates, promptly identifying risks, absences or support needs and escalating where needed. Contribute to quality standards through accurate assessment decisions, internal quality assurance expectations, CPD, standardisation and team meetings. About You You bring strong intelligence industry knowledge and a passion for helping apprentices grow. You are organised, learner-focused and confident working independently in a target-driven environment, while collaborating with colleagues and stakeholders to raise the standard of delivery. Military experience and excellent working knowledge of the intelligence industry Relevant training, teaching or assessor qualification, or the ability to demonstrate equivalent capability. Strong communication, coaching and mentoring skills, with the ability to provide clear feedback and set meaningful objectives. Good IT skills and confidence using technology to support effective and efficient learning delivery. Ability to manage your own time while working remotely and maintaining accurate learner records. Ability to complete an enhanced DBS check and hold UK SC clearance. It Would Be Great If You Also Have Experience of Ofsted inspection, DfE funding requirements or apprentice programme management. A record of consistently strong trainer/assessor observations through OTLA or standardisation activity. Completion of the OPMI/OPTI course at Chicksands. Working knowledge of the Level 4 Data Analyst or Intelligence Analyst apprenticeship standards. What You'll Get The opportunity to make a direct difference to apprentices as they build professional confidence and progress towards successful completion. A role where your intelligence industry expertise is valued and translated into meaningful learning outcomes. A supportive environment with opportunity to contribute to quality improvement, learner success and strong customer relationships. Continued professional development through CPD, team meetings and standardisation activity. A remote working approach with flexibility to manage your caseload, alongside virtual or site-based learner visits when required.
