52 jobs found

User Researcher (GDS Discovery) 6-month contract Remote Working Outside IR35 Market Rates (c£475 per day) The Opportunity: Our client is supporting a major UK Government Agency on a high-profile digital transformation programme and is seeking an experienced User Researcher to join a multidisciplinary team delivering a critical Discovery phase. Working within a Government Digital Service (GDS) environment, you'll play a key role in ensuring that future services are designed around genuine user needs and supported by robust evidence. You'll plan and deliver user research across a range of operational user groups, uncovering valuable insights that help shape service design, validate hypotheses and inform future Alpha delivery. Working closely with Product Managers, Service Designers, Business Analysts, Architects and other User-Centred Design (UCD) professionals, you'll help build a comprehensive understanding of user behaviours, pain points and opportunities for service improvement. This role would suit an experienced consultant with a strong background delivering Discovery projects within UK Government or other highly regulated environments. Skills and Experience: Proven experience delivering User Research within GDS Discovery phases or comparable complex digital transformation programmes. Strong qualitative research experience, including: User interviews / Workshops / Contextual enquiry / Observational research /Stakeholder engagement Experience researching complex operational services involving multiple user groups and organisational stakeholders. Ability to synthesise research into clear user needs, personas, epics and actionable recommendations. Experience validating user journeys, service maps and future service concepts. Good understanding of accessibility standards, inclusive research practices and the ethical handling of research data. Excellent communication, facilitation and stakeholder management skills. Comfortable working within multidisciplinary Agile delivery teams, delivering digital transformation programmes Experience working within UK Government or wider Public Sector organisations, ideally with the Government Digital Service (GDS) Service Manual and Discovery methodologies. Experience working alongside Service Designers, Product Managers and Business Analysts. Knowledge of case management, incident management, healthcare or other operationally complex public services. Experience supporting Alpha planning and service design activities. Evidence-led service design and a proven track record delivering successful GDS Discovery engagements, we'd love to hear from you. Role and Responsibilities: Develop and maintain the User Research Plan, selecting appropriate research methods and ensuring accessibility and inclusivity are considered throughout. Work collaboratively with stakeholders to identify and recruit participants representing a range of operational and organisational user groups. Plan, facilitate and analyse interviews, workshops, contextual enquiries and other qualitative research activities. Produce clear, evidence-based findings that identify user needs, behaviours, pain points, personas and epics. Validate user journeys, service maps, operational processes and future service hypotheses. Translate complex research findings into practical recommendations that inform product and service decisions, presenting research findings to technical and non-technical stakeholders. Contribute to the Discovery Report, Alpha recommendations and future delivery planning. Work closely with the Lead UCD Consultant, Service Designers, Business Analysts, Product Managers and Technical Architects within a multidisciplinary Agile team. Champion user-centred design principles throughout the Discovery lifecycle. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around one weeks lead-time). Applications: To learn more about this newly created opportunity consulting as a GDS-focused User Researcher for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. If you're an experienced User Researcher with a strong background in GDS Discovery , business process analysis and stakeholder engagement, and you're looking to play a key role in shaping the future of a critical Government service we'd love to hear from you; p lease contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?

SC Cleared User Researcher Location: Predominantly Remote (occasional travel required for user research activities) Rate: 492 per day (Umbrella) IR35 Status: Inside IR35 Security Clearance: Active SC Clearance and BPSS required Your New Role We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs. Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation. The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working. What You'll Be Doing Planning and conducting user research activities using appropriate qualitative and quantitative research methods. Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice. Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making. Establishing and embedding a strong user-centred design culture within agile delivery teams. Working closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals. Championing user-centred and inclusive design principles across the organisation. Researching diverse user groups to ensure digital services are accessible and inclusive. Influencing senior stakeholders and demonstrating the value of user-centred design through evidence-based recommendations. Ensuring ethical research standards are maintained and that participants' wellbeing and safeguarding requirements are upheld throughout research activities. Supporting the development of service strategies, transformation roadmaps, and future-state service propositions. What You'll Need to Succeed Active SC Clearance and BPSS clearance. Extensive User Research experience within UK Public Sector environments. Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles. Experience delivering research across multiple phases of the service lifecycle. Ability to analyse complex research findings and present actionable insights to a variety of audiences. Proven experience influencing stakeholders at all levels, including senior leadership. Strong understanding of accessibility and inclusive design. Experience working within agile, multidisciplinary delivery teams. Excellent stakeholder management, communication, and facilitation skills. Knowledge of research ethics, safeguarding, and participant wellbeing considerations. What You'll Get in Return Opportunity to contribute to high-profile public sector digital transformation programmes. Predominantly remote working arrangement. Collaborative and user-focused delivery environment. Competitive day rate of 492 per day. Chance to work alongside experienced digital, product, and design professionals delivering services that make a real impact. What You Need to Do Now If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

UK Government (SC clearance is essential) Outside IR35 450- 500 per day Hybrid - Portsmouth 3-month initial contract Active SC clearance - essential SR2 is recruiting for an experienced User Researcher to join a multidisciplinary digital team delivering user-centred services within a high-profile UK Government programme. You'll play a key role in shaping digital products by ensuring user needs remain at the heart of service design and delivery. Due to the secure nature of this work and the fast turn around required, applicants must already have active SC clearance - unfortunately we cannot put you through this if you do not already have it. Working closely with Product Managers, Designers, Developers and Delivery Managers, you'll plan and deliver a range of qualitative and quantitative research activities across the service lifecycle. You'll identify user behaviours, pain points and opportunities, translating complex findings into clear, actionable insights that influence design decisions, product backlogs and future service improvements. The successful candidate will be confident selecting appropriate research methods, facilitating workshops and research playback sessions, engaging with a wide range of stakeholders, and advocating for user-centred design within an agile delivery environment. Requirements: Experience working within secure government environments - essential Active SC clearance - we cannot put you through this if you do not already have it Familiarity with GDS Service Standards or similar user-centred design frameworks Proven experience as a User Researcher within Agile digital delivery environments Strong experience delivering both discovery (generative) and evaluative user research Experience planning and conducting interviews, workshops, usability testing and other research activities Ability to synthesise research into personas, user journeys and actionable recommendations Experience communicating findings to technical and non-technical stakeholders Strong facilitation and stakeholder engagement skills Please apply with a copy of your CV and Emma from SR2 will be in touch with suitable candidates regarding the next steps.

User Researchers - Contractors Inside IR35 Location: Hybrid, 3 days onsite in leeds. User Researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients. What you'll do * Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies * Lead multidisciplinary Agile teams to design services that meet identified user needs * Advocate inclusive approaches within user research * Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations * Support user researchers and advise other colleagues how to get the best from user research * Promote people-centred design offer both internally and externally * Ideally have previous experience within Health sector LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Role: User Researcher Location: London (Hybrid) Contract duration: 3 Months Day rate: 450 inside IR35 Role description: Our client requires an experienced user researcher to support the Legal Practice Management (LPM) Project as it develops non-contentious legal practice requirements and configuration for Clio Operate. The role will focus on advisory non-contentious matter types, working closely with subject matter experts, a business analyst and a product owner. The user researcher will lead on user needs, behaviours and experience; the business analyst will focus on process, data, workflow, requirements, configuration implications and traceability. Key responsibilities Work with non-contentious SMEs, a business analyst, product owner and wider LPM team to understand non-contentious lawyer user needs for a legal practice management system. Translate discovery findings into clear actionable insights and prioritised user stories, identifying process pain points, duplication, local variations, manual workarounds and opportunities for simplification, standardisation and improvement. Communicate insights from research in engaging and impactful ways to the delivery team and stakeholders. Ensure that participants with access needs and low digital skills are included in all research. Apply ethical research standards and practices to ensure the safeguarding and wellbeing of participants. Essential skills and experience Agile research practices Analysis and synthesis Inclusive research Research management, leadership and assurance Stakeholder relationship management User research methods User-centred practice and advocacy Familiarity with the government digital Government Service Standard If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Business Analyst - Senior Consultant Team: Business Analysis Location: Hybrid - Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We're a growing technology consultancy that creates user-centred solutions with purpose. The role As a Business Analyst (Senior Consultant) , you'll bring a depth of experience and expertise from working in large, complex organisations. You'll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. You'll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. You'll also ensure that all work meets Opencast's high standards , including quality, environmental and information security policies, as well as any applicable client requirements and standards. Requirements This role involves weekly on-site working . Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. As attendance at these sites is a routine part of the role's working pattern and involves frequent local travel, travel expenses are not covered. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. Essential experience To succeed in this role, you'll need experience as a Business Analyst and be able to demonstrate with tangible examples that you can: • Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. • Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. • Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation. • Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. • Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences. • Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. • Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements. • Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. • Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. • Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. • Worked on major transformation programmes and/or across multiple project workstreams. • Line managing, coaching or mentored junior business analysts, supporting their development and delegating work effectively. • Building meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities. With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards , including passing service standard assessments at different stages is highly desirable . If you have this experience, please demonstrate this on your CV to discuss at interview. Essential consulting skills In addition to business analysis skills, there are essential core skills you'll need to be an Opencast consultant. You'll need to demonstrate how you: • Contribute to improving ways of working and driving continuous improvements within your teams. • Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. • Positively challenge decisions or solutions you don't agree with, striving for the best client outcomes. • Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. • Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. • Support Opencasts growth plans, by providing case studies and updates into the relevant forums of your project work. • Support other team members to help them overcome their own challenges, providing coaching and/or mentoring support. • Proactively pursue feedback to improve your own work and behaviours and driving a culture of continuous improvement in your team. • Contribute to the commercial needs of Opencast, including supporting new business pursuits with business analysis knowledge. During the interview process, we'll ask questions to explore your experience across these areas. Salary Consultant salary range: £60,000 - £65,000 per annum What we offer A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview An Initial Chat with a member of our Talent Team Your CV will be reviewed by one of our Interviewers 1 hour with our technical and values interviewers We will share feedback following the interview, if successful, we will progress to an Offer Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.

Are you interested in identifying and nurturing real world benefit from academic research? The University is looking for an enthusiastic and dynamic individual to join the Faculty of Health and Medical Sciences (FHMS) as a Senior Impact Officer, supporting our university ambition to translate high quality research to real world impact and societal benefit. In this role, you will be based within the FHMS Faculty Research and Innovation Office (FRIO) on our Manor Park campus. You will play a key part in the preparing our route to success for REF 2029 in addition to our ongoing Impact activities. You will work closely with our academics, researchers and professional services colleagues, building strong relationships and really getting to know our research. The role Our Senior Impact Officers play a proactive role in facilitating and coordinating impact activity, being the first point of contact and galvanising the network of impact support across the university and beyond. In the role, you will confidently use your strong interpersonal and communication skills to stimulate discussion and share best practice around routes to impact and real world benefit. You will support the generation of impact case studies for future research assessment exercises and external audiences. You will have the opportunity to work alongside a broad range of academics and other research users to capture, evaluate and communicate research impact, allowing us to better understand and navigate the complexities of how research can impact end users in a whole range of fields. You'll have the freedom and autonomy to take a proactive approach to problem solving using your initiative, experience, and judgement whilst being supported within the Research, Innovation and Impact directorate by your counterparts and colleagues. About you To be successful in the role, you'll need strong interpersonal and communication skills combined with excellent project/organisational skills. Ideally, you will be familiar with, or will have experience working in, a research or knowledge exchange environment. You will also have an understanding of impact within the higher education sector. This role will work closely with our academics, so you will need to be able to understand complex and specialised information and be able to communicate this to non-specialists. Visibility and communication and delivery are key to the success of this role. You will enjoy working autonomously and will relish the opportunity to really make your mark on our impact outcomes at the University. The ideal candidate will also have experience of the research excellence framework (REF). What we can offer With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. In addition to a competitive salary, you will receive an annual incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays, a market leading pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery. We work flexibly by encouraging hybrid working with 60% office presence enabling a flexible work/life balance. Further Information To apply for this role, please upload a CV and cover letter detailing why you are interested in applying and what skills and experience you could bring to the role. There are also some criteria questions to answer. For informal enquiries please contact: Ivelina Yonova - Faculty Research and Innovation Manager - Interviews are provisionally scheduled to be held 18th August. Further details Job Description

Service Designer 6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you're ready to make a real impact, this is the opportunity for you! Key Responsibilities: Research & Insight Plan and execute qualitative research to capture valuable customer and business insights. Conduct engaging stakeholder interviews, workshops, and discovery activities. Synthesise research findings to uncover themes, patterns, and unmet needs. Build and maintain a central insight repository that promotes evidence-based decision-making. Transform research findings into actionable insights and strategic recommendations. Service Design Lead end-to-end service design activities, from discovery to implementation. Map current and future-state customer journeys and operational processes. Develop service blueprints, ecosystem maps, and innovative service concepts. Define user needs and identify key service opportunities for enhancement. Collaboration & Facilitation Facilitate workshops with diverse teams and stakeholders to foster collaboration. Work closely with Product Managers, User Researchers, and Operational teams. Present research findings and design concepts to stakeholders at all levels. Build relationships across the organisation to champion user-centred design practises. Who You Are: Essential Skills & Experience: Proven experience in Service Design within complex organisations. Strong qualitative research and synthesis skills. Ability to translate research into clear, actionable insights. Excellent workshop facilitation and stakeholder engagement abilities. Experience mapping end-to-end customer and operational journeys. Proficient in visual communication and storytelling. Desirable Skills: Familiarity with service transformation or organisational change programmes. Knowledge of Human-Centred Design and Design Thinking methodologies. Experience with Figma and FigJam for service design artefacts. Understanding of accessibility and inclusive design principles. Tools & Platforms You'll Use: Figma FigJam Microsoft 365 Microsoft Teams SharePoint Jira (a plus!) Join Us! If you're excited to leverage your skills in a dynamic environment that values innovation and collaboration, we'd love to hear from you! Apply now and be part of a team that's dedicated to transforming service delivery in the utilities industry. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.

Research Scientist / Research Engineer - Multimodal AI & Large Language Models Location: London Salary: (phone number removed) per annum + permanent benefits + bonus Job Type: Permanent, Full-Time, On-site About the Opportunity We are partnering with an innovative research organisation at the forefront of artificial intelligence to hire exceptional Research Scientists and Research Engineers specialising in Multimodal AI, Vision-Language Models and Large-Scale Deep Learning Systems . This is an opportunity to join a world-class research environment focused on advancing the next generation of AI technologies, working alongside leading researchers on cutting-edge challenges in multimodal understanding, generation, reasoning and embodied intelligence. You will have access to significant computing resources and the freedom to contribute to breakthrough research while helping translate innovative ideas into real-world applications. The Role As a key member of the research team, you will contribute to the development of state-of-the-art multimodal AI systems, driving advancements across model architecture, data infrastructure and large-scale training systems. Key Responsibilities AI Research & Model Development Design and develop next-generation Vision Transformers (ViTs) and multimodal large language models. Advance research in multimodal alignment, representation learning and long-context reasoning. Explore and implement scalable training methodologies for large multimodal models. Optimise model architectures to improve performance, efficiency and generalisation. Data & Dataset Development Process and curate large-scale multimodal datasets spanning image, video, audio and text data. Build robust data pipelines covering cleaning, filtering, annotation and quality assurance. Develop reproducible dataset management and version control processes. Improve training outcomes through data sampling, mixture optimisation and feedback-driven curation. AI Infrastructure & Systems Develop distributed training frameworks for large-scale AI models. Enhance GPU utilisation, cluster performance and resource scheduling. Build and improve training, inference and model serving systems. Contribute to scalable, reliable and high-performance AI infrastructure. Research to Production Collaborate with engineering and product teams to deploy advanced AI capabilities. Translate research innovations into practical applications and user-facing solutions. Support the continuous improvement and iteration of deployed models. About You Essential Requirements Bachelor's degree or higher in Computer Science, Mathematics, Statistics or a related technical field. Strong Python programming skills and hands-on experience with PyTorch and modern deep learning frameworks. Excellent understanding of machine learning algorithms, mathematical modelling and problem-solving techniques. Strong communication and collaboration skills, with the ability to work effectively across multidisciplinary teams. Passion for advancing AI research and solving complex technical challenges. 1st Author publications in leading AI, machine learning or computer vision conferences such as CVPR, ICCV, ECCV, NeurIPS, ICML or ICLR. Previous experience within AI research teams, leading technology organisations or advanced R&D environments. Experience pre-training or fine-tuning large-scale foundation models.

Scala Engineer Telford/Hybrid - 2 days per week onsite £470 per day inside IR35 6 months duration Are you an experienced Scala Developer looking to work on one of the UK's most significant digital transformation programmes? We're seeking a talented Scala Engineer to join a high-performing Agile team delivering modern cloud-based services as part of a major government digital programme. You'll be helping to build secure, scalable applications that improve the way millions of people interact with essential public services. This is an opportunity to work with modern technologies, collaborative engineering teams and cloud-native architectures while contributing to services used across the UK. The Role As a Scala Engineer, you'll be part of a multidisciplinary Agile team responsible for designing, developing and supporting high-performance Scala Play microservices. Working closely with Developers, Business Analysts, User Researchers, Designers and QA Engineers, you'll help deliver user-focused digital services using modern software engineering practices including Test Driven Development (TDD), pair programming and continuous integration. You'll also have the opportunity to contribute to technical decisions, share knowledge across engineering communities and help shape the future of the platform. Key Responsibilities Develop high-quality applications using Scala and the Play Framework. Build and maintain cloud-based microservices. Deliver user stories within Agile Scrum teams. Write clean, well-tested code using TDD. Develop unit and integration tests. Participate in pair programming and code reviews. Support applications through deployment and production. Contribute to CI/CD pipelines and DevOps practices. Collaborate with multidisciplinary delivery teams. Drive continuous improvement across engineering practices. Essential Skills Strong commercial experience with Scala . Experience using the Play Framework . Experience developing RESTful microservices. Strong knowledge of unit and integration testing. Experience working within Agile delivery teams. Excellent problem-solving and communication skills. Desirable Skills Cloud platform experience (AWS preferred). CI/CD and DevOps experience. Knowledge of application security principles. Experience with containerisation technologies. Public sector or large-scale enterprise project experience.

Content/Experience Designer Banking Hybrid: 2 days onsite in Edinburgh 6 months £600 per day In short: Working across several projects simultaneously, you'll play a key role in shaping content and user experiences that help business customers navigate complex pension and workplace savings propositions. About the Opportunity Our client is one pf the largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer-centric experiences across their products and services. An exciting opportunity has arisen for a Content/Experience Designer to join the team, working within the employer proposition space. This is a highly visible role focused on designing content experiences for workplace employers considering us as their pension and benefits provider. The environment is complex, highly regulated, and stakeholder-heavy, making this an excellent opportunity for a designer who enjoys solving challenging problems and influencing across multiple teams. The Role You'll be joining an established, high-performing design team consisting of: 2 UX Designers 1 User Researcher 1 Service Designer This role requires someone who can confidently balance user needs, business objectives, regulatory requirements, and stakeholder expectations while producing clear, effective content experiences within digital channels. Key Responsibilities Design clear, user-focused content and experiences for employer-facing digital journeys. Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value. Create and maintain content designs and user journeys using Figma. Collaborate closely with UX Designers, Researchers, Service Designers, Product Owners, and Engineers. Facilitate workshops and stakeholder discussions to gather requirements and drive alignment. Document current and future-state customer experiences and service journeys. Use research findings, customer insight, and design thinking methodologies to inform decisions. Communicate effectively with senior stakeholders and manage competing perspectives. Bring a strong customer-centred mindset while operating within a regulated financial services environment. Contribute to the wider design community and help champion best practice across the Group. Essential Skills & Experience Proven experience as a Content Designer, Experience Designer, UX Writer, or similar role. Strong experience working on complex digital products and services. Excellent stakeholder management and communication skills. Ability to navigate ambiguity and manage multiple projects simultaneously. Experience working within agile product environments. Advanced Figma skills (essential). Strong understanding of user-centred design principles and design thinking methodologies. Experience collaborating with multidisciplinary teams including UX, Research, Product, and Engineering. Confidence presenting and defending design decisions to a range of audiences. Desirable Experience Previous experience within Banking, Financial Services, Pensions, Insurance, or other regulated environments. Experience using Jira and Confluence. Exposure to service design and customer journey mapping. Experience working within large enterprise organisations. What We're Looking For We're looking for someone who can: Handle complex stakeholder environments with confidence. Work effectively across multiple teams and projects at the same time. Keep pace with an already high-performing design team. Balance customer needs with business and regulatory constraints. Be a strong communicator who can influence and challenge constructively when required. Thrive in a space that focuses more on clarity, usability, and effectiveness than highly creative design work. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

SC Cleared Interaction Designer | Central Government Hybrid | Bristol, London or Newcastle - Up to £550 per day (Inside IR35) 6-Month Contract Active SC Clearance Required We're supporting a major Central Government programme and are looking for an experienced Interaction Designer to join a multidisciplinary digital team delivering user-centred public services. This is an exciting opportunity to work on high-profile government projects, helping shape intuitive and accessible services that make a real impact for citizens across the UK. Essential Requirements ? Active SC Clearance (must be current and transferable) ? Strong experience working within Central Government environments ? Proven delivery experience aligned to GDS (Government Digital Service) standards ? Experience designing end-to-end user journeys and service interactions ? Ability to work effectively within agile, multidisciplinary teams ? Strong stakeholder management and collaboration skills Key Responsibilities Design user-centred interactions for complex digital services Create user journeys, wireframes, prototypes and service flows Apply GDS principles, standards and best practices throughout delivery Collaborate closely with User Researchers, Content Designers, Developers and Product Managers Contribute to service assessments and ensure accessibility standards are met Translate user needs and business requirements into effective digital experiences Contract Details Rate: Up to £550 per day IR35: Inside IR35 Duration: Initial 6 months Location: Bristol, London or Newcastle Working Pattern: Hybrid, with 1-2 days per week onsite Start: ASAP If you're an SC Cleared Interaction Designer with strong GDS experience and are available for your next contract opportunity, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

SC Cleared Service Designer | Central Government Hybrid | Bristol, London or Newcastle Up to £550 per day (Inside IR35) 6-Month Contract Active SC Clearance Required We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services. Working within a multidisciplinary agile team, you'll play a key role in designing end-to-end services that meet user needs, align with policy objectives, and adhere to GDS standards and best practices . Essential Requirements Active SC Clearance (must be current and transferable) Strong experience working within Central Government Proven experience delivering services in line with GDS standards Expertise in service design methodologies and user-centred design Experience mapping complex services across multiple channels and touchpoints Strong stakeholder engagement and facilitation skills Key Responsibilities Design and improve end-to-end public services using service design principles Create service blueprints, user journeys, ecosystem maps and process flows Identify pain points, opportunities and service improvements through research insights Collaborate with User Researchers, Interaction Designers, Content Designers, Product Managers and Developers Facilitate workshops and stakeholder engagement sessions Ensure services meet user needs, business objectives and accessibility requirements Support GDS assessments and contribute to service strategy and delivery Contract Details Rate: Up to £550 per day IR35: Inside IR35 Duration: Initial 6 months Location: Bristol, London or Newcastle Working Pattern: Hybrid, with 1-2 days per week onsite Start Date: ASAP This is a fantastic opportunity for an SC Cleared Service Designer to work on high-profile government transformation programmes, delivering meaningful services that impact millions of users across the UK. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

SC Cleared User Researcher | Central Government Hybrid | Bristol, London or Newcastle Up to £550 per day (Inside IR35) 6-Month Contract Active SC Clearance Required We're supporting a major Central Government programme and are looking for an experienced User Researcher to join a high-performing digital team delivering impactful public services. This role offers the opportunity to influence the design and delivery of services used by millions of citizens, ensuring decisions are driven by genuine user needs and aligned with GDS standards and best practice . Essential Requirements Active SC Clearance (must be current and transferable) Proven experience working within Central Government Strong knowledge of GDS Service Manual principles and practices Extensive experience planning, conducting and analysing user research Experience working within agile, multidisciplinary teams Excellent stakeholder management and communication skills Key Responsibilities Plan and deliver a range of qualitative and quantitative user research activities Conduct interviews, usability testing, surveys and discovery research Analyse findings and communicate actionable insights to stakeholders and delivery teams Champion user-centred design principles throughout the service life cycle Work closely with Service Designers, Interaction Designers, Product Managers and Developers Support evidence-based decision-making across complex digital transformation programmes Ensure research activities are inclusive, accessible and aligned to GDS standards Contract Details Rate: Up to £550 per day IR35: Inside IR35 Duration: Initial 6 months Location: Bristol, London or Newcastle Working Pattern: Hybrid, with 1-2 days per week onsite Start Date: ASAP This is an excellent opportunity for an SC Cleared User Researcher to contribute to a major government transformation programme while working within a collaborative, multidisciplinary environment. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Python Data Engineer 3-6 Months initial contract London/Hybrid - 1-2 days per week on site Negotiable rate (Inside IR35) We are seeking an experienced Python Data Engineer to join a high-performing data engineering team, building and enhancing centralised data services used by quantitative researchers, traders and front-office teams. The ideal candidate will have experience in Hedge funds, Asset management or Investment banks As well as a good understanding of Quant engineering/Quant data groups, Fixed income, rates, FX, macro, trading or pricing environments This is a hands-on engineering role focused on designing, developing and maintaining scalable data platforms, pipelines and services that deliver high-quality, validated investment data. You'll work closely with technical stakeholders to improve data quality, build reusable data capabilities and support business-critical analytics. Key Responsibilities Design, develop and enhance Python-based data services used by front-office and quantitative teams. Build scalable data pipelines and services to ingest, transform and deliver high-quality datasets. Develop robust data validation frameworks to improve the accuracy and reliability of derived data. Work closely with quantitative researchers, traders and engineering teams to understand data requirements and expected outputs. Cleanse, filter and validate raw datasets to ensure data quality before they are consumed by downstream users and applications. Support the centralisation of data services, reducing duplication and improving consistency across multiple data sources. Contribute to the design and implementation of scalable, reusable data architecture rather than tactical point solutions. Build and maintain APIs and data platforms capable of serving large-scale financial datasets. Take ownership of solutions throughout the full software development lifecycle, from design and development through testing, deployment and production support. Promote engineering best practices, including automated testing, version control and CI/CD. Deploy and maintain applications within cloud-native and containerised environments. Collaborate with cross-functional teams to continuously improve data platforms supporting pricing, risk, analytics and investment processes. Required Skills & Experience Strong commercial Python software engineering experience. Experience building scalable data services, APIs, data pipelines or data platforms. Solid software engineering practices including automated testing, Git and CI/CD. Experience working with cloud platforms, ideally AWS. Experience with Docker or other containerisation technologies. Knowledge of Snowflake and NoSQL databases such as MongoDB. Experience working with large-scale datasets and data transformation processes. Strong stakeholder engagement skills with the ability to work alongside technical users and engineering teams. Desirable Experience Experience within financial services. Exposure to front-office, quantitative research, trading, market data, pricing, risk or investment data environments. Experience developing high-performance data solutions in fast-paced organisations. This is an excellent opportunity to join a technically strong team delivering modern data engineering solutions within a challenging and rewarding environment. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Data Validation Specialist 3-6 Month Initial Contract London/Hybrid 1-2 days per week on site Negotiable Rate (Inside IR35) We are seeking an experienced Data Validation Specialist to join a front-office data and analytics function, supporting the delivery of high-quality market and investment data used by quantitative researchers, traders and analytics teams. The ideal candidate will have experience in Hedge funds, Asset management or Investment banks As well as a good understanding of Quant engineering/Quant data groups, Fixed income, rates, FX, macro, trading or pricing environments This role will focus on improving data quality, validation processes and the management of complex financial datasets. Working closely with technical and business stakeholders, you will help ensure data is accurate, reliable and fit for purpose, while contributing to the development of centralised data services that support pricing, risk and analytics capabilities. Key Responsibilities Develop and enhance data validation frameworks to improve the quality, consistency and reliability of financial datasets. Validate, reconcile and analyse market and reference data before it is consumed by front-office users and downstream systems. Apply validation rules, filters and quality controls to derived datasets, ensuring accurate and trusted outputs. Investigate data quality issues, identify root causes and work collaboratively to resolve discrepancies. Work closely with quantitative researchers, traders and engineering teams to understand business requirements and expected data outcomes. Support the centralisation of data validation processes and promote consistent data standards across multiple data sources. Contribute to scalable data services and reusable validation capabilities that improve operational efficiency. Assist with the testing and implementation of new data services, ensuring robust validation processes are embedded throughout the delivery lifecycle. Document validation rules, quality controls and operational procedures. Monitor data quality metrics and proactively identify opportunities for continuous improvement. Collaborate with engineering teams supporting pricing, risk, analytics and investment data platforms. Required Skills & Experience Strong experience working with market data, reference data, pricing data or other financial datasets. Experience designing or implementing data validation frameworks and data quality controls. Ability to investigate data issues, identify anomalies and validate complex datasets. Good understanding of financial instruments and market structures, including areas such as fixed income, rates, swaps, bonds or related asset classes. Commercial experience using Python and SQL for data analysis, validation and automation. Experience working with large datasets within financial services. Ability to work closely with technical and business stakeholders in a fast-paced environment. Strong analytical, problem-solving and communication skills. Desirable Skills Experience with Snowflake. Knowledge of MongoDB or other NoSQL databases. Experience working within AWS or other cloud environments. Familiarity with workflow orchestration tools such as Airflow, Prefect or Dagster. Experience with market data providers such as Bloomberg, Refinitiv or ICE. Exposure to enterprise data management platforms. Knowledge of Kafka or other event-driven technologies. Experience supporting data governance or enterprise data architecture initiatives. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

MERITUS are recruiting for a User Researcher to join our digital software client on an initial contract, supporting the development of user-centred products within the public sector. USER RESEARCHER - 500 to 600 PER DAY - REMOTE (UK) WITH OCCASIONAL TRAVEL - IMMEDIATE START - SECTOR: DIGITAL SOFTWARE / PUBLIC SECTOR An established software organisation is looking to appoint an experienced User Researcher to support the ongoing development of a suite of products used across the public sector. Working as part of a collaborative UX team, you'll play a key role in understanding user needs throughout the product lifecycle, helping to shape intuitive, accessible and user-focused digital services. This is an excellent opportunity to work closely with Product, Design and Engineering teams, influencing product decisions through high-quality user research and insight. The Opportunity Reporting into the UX leadership team, you'll take ownership of planning, delivering and communicating user research activities across multiple stages of product development, from early discovery through to live services. You'll engage directly with end users, facilitate research sessions, analyse findings and translate insights into meaningful recommendations that influence product direction and improve user experience. What You'll Be Doing Planning and delivering user research across Discovery, Alpha, Beta and Live phases. Conducting user interviews, usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely with Product Managers, Designers and Engineering teams within an Agile environment. Championing user-centred design and promoting best practice across the wider business. Supporting accessibility and inclusive design principles throughout the product lifecycle. About You We're looking for an experienced User Researcher who is passionate about understanding user behaviour and translating research into meaningful product improvements. You'll be confident managing research activities independently, engaging with stakeholders at all levels and influencing product decisions through evidence-based recommendations. You'll thrive in Agile environments and enjoy working collaboratively within multidisciplinary teams. What We're Looking For Essential 10+ years' experience in User Research. Experience planning and delivering end-to-end user research programmes. Strong qualitative and quantitative research skills. Experience conducting user interviews, usability testing and workshops. Ability to create personas, user journeys and research outputs. Experience working within Agile product development environments. Excellent communication and stakeholder management skills. Ability to work independently while managing multiple priorities. Desirable Experience creating wireframes and prototypes using Figma. Knowledge of accessibility standards, including WCAG 2.2. Experience using product analytics tools such as Pendo. Previous experience delivering research within public sector or government Why Join? This is an excellent opportunity to join a well-established digital product organisation delivering software that has a genuine impact across the public sector. You'll work alongside experienced Product, Design and Engineering professionals in a collaborative environment where user research plays a central role in shaping future product development, while enjoying the flexibility of a predominantly remote contract with occasional travel.

Job Title: Senior UI Designer Contract Type: Fixed Term Contract (3 months) Daily Rate: 400 - 580 Working Pattern: Full Time Join Our Client's Team and Make an Impact! Are you a passionate and skilled Senior UI Designer ready to elevate user experiences in the retail industry? Our client, one of the UK's largest supermarket chains, is on the lookout for a bold designer to join their dynamic multidisciplinary team. This is your chance to create intuitive solutions that enhance the shopping journey for millions! About the Role: As a Senior UI Designer, you will: Design UI for multi-platform projects, transforming complex experiences into simple, effective solutions. Own the end-to-end UI process, from interaction design discovery to delivering ready-for-build design files. Collaborate with UX designers, researchers, engineers, product managers, and more to create remarkable designs. Champion human-centred design practises, ensuring inclusivity and accessibility across all designs. Facilitate workshops and run participatory design sessions that inspire creativity and innovation. Continuously improve design processes to enhance efficiency and streamline workflows. What We're Looking For: To thrive in this role, you will need: 5+ years of UI design experience with a strong portfolio showcasing your expertise. Exceptional skills in UI and interaction design, including proficiency in Figma and knowledge of the latest design tools. Strong understanding of accessibility standards (WCAG 2.1) and a passion for inclusive design. Proven problem-solving abilities and experience in high-profile, customer-facing projects. Strong communication skills with the ability to present ideas clearly to various stakeholders. Coaching and mentoring experience, helping junior team members grow and succeed. Why Join Us? By joining our client, you'll be part of a team that values your expertise and fosters personal and career growth. Here's what you can expect: A hybrid work model that supports work-life balance. A diverse and inclusive team environment where your ideas are valued. Competitive benefits package that goes beyond industry standards. Opportunities for continuous learning and professional development. If you're ready to take your career to the next level and make a real difference in the retail industry, we want to hear from you! Your creativity and expertise could help shape the future of shopping experiences. How to Apply: If you're excited about this opportunity, please submit your application along with a portfolio demonstrating your design skills. Join our client's mission to transform the retail landscape and help customers shop better! Don't miss out on this exciting opportunity! Apply now and be a part of something special. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.