193 jobs found

Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

Analyst Relations Manager Location: UK-wide (remote/hybrid options available) About the Role We're recruiting an Analyst Relations Manager on behalf of our client, a growing analyst relations (AR) consultancy that works with some of the world's most exciting and industry-leading technology businesses. This is a fantastic opportunity for someone who's genuinely passionate about B2B technology and enjoys the craft of gathering, synthesising, and presenting analysis that shapes how their clients are perceived by the analyst community. As an external agency, our client sits at the intersection of their clients and the analyst firms that influence their markets think Gartner, Forrester, IDC, and beyond. You'll be the connective tissue between the two, helping their clients build credible, well-informed relationships with analysts and ensuring their story is understood, tracked, and positioned effectively. What You'll Be Doing Building and managing relationships with industry analysts on behalf of the consultancy's client accounts Collating, synthesising, and quality-checking analyst research, reports, and briefing materials Preparing clients for analyst briefings, inquiries, and vendor evaluations Tracking analyst commentary, reports, and rankings relevant to client sectors Producing clear, insightful summaries and recommendations for client stakeholders Supporting the development of AR strategy and programmes across multiple client accounts Collaborating closely with colleagues across PR, communications, and marketing disciplines Keeping on top of trends across the B2B technology landscape to bring fresh perspective to client work What We're Looking For Genuine passion for and understanding of B2B technology you follow the industry, know the players, and enjoy getting to grips with how technology businesses grow and compete Strong writing skills, first and foremost you can turn dense, complex material into clear, compelling, well-structured copy Strong analytical skills comfortable digesting research and reports and pulling out what matters Excellent verbal communication skills and confidence engaging with senior stakeholders Highly organised, with the ability to juggle multiple accounts and deadlines A collaborative mindset and genuine curiosity No prior analyst relations experience is required we're happy to train the right person up on the AR side. What matters most is your writing ability and your grasp of, and enthusiasm for, the B2B tech landscape. Nice to have: Proficiency in one or more European languages (e.g. German, French, Spanish, Italian) helpful for supporting international client accounts, but not essential Why Join Work with a portfolio of industry-leading technology clients Be part of a collaborative, ambitious consultancy that invests in its people Flexible working based anywhere in the UK Genuine opportunities for progression as the AR practice grows

1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!

2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!

Application Support Analyst - SQL - Banking Excellent opportunity opens to join a leading international bank as their new Application Support Analyst. This is a hands-on 2nd line application support role, working as part of a small specialist team responsible for supporting business-critical banking applications. The role will involve investigating and resolving application incidents, managing service requests, responding to system alerts, supporting production changes and working closely with internal teams, business users and third-party suppliers. The successful candidate will need strong SQL skills, experience supporting applications in a Windows Server environment, and the ability to troubleshoot complex application issues while communicating clearly with both technical and non-technical stakeholders. Key Responsibilities Respond to and resolve application-related incidents, alerts and service requests within agreed SLAs. Investigate application issues across bespoke and custom-built systems, databases and platform environments. Use SQL to query databases, investigate issues and support resolution of application problems. Support applications hosted on Microsoft Windows Server environments. Escalate complex issues to 3rd line teams, suppliers and internal IT teams while maintaining ownership through to resolution. Coordinate incident management activity, ensuring clear communication with resolver groups, business users and stakeholders. Act as first responder to system alerts, investigating and mitigating potential service impacts. Support change and deployment activity into production environments, including validation and post-release support. Create and maintain runbooks, knowledge articles and troubleshooting documentation. Identify opportunities to improve applications, automate support tasks and streamline operational processes. Escalate tickets at risk of SLA breach or with potential business impact. Support the assessment and resolution of security vulnerabilities and observations. Follow internal procedures for incident management, change control, risk management and service improvement. Participate in an on-call support rota. Required Experience Previous experience in an application support, production support or technical application support role. Strong SQL skills and experience working with relational databases. Experience supporting bespoke or custom-built applications. Experience working with Microsoft Windows Server application environments. PowerShell experience. SFTP and WinSCP experience. Experience with monitoring, alerting or APM tools, ideally Datadog. Understanding of security protocols, ideally including Entra ID. Experience using version control tools such as Git. Strong troubleshooting, analytical and problem-solving skills. Ability to explain technical issues clearly to business users and non-technical stakeholders. Strong written and verbal communication skills. Desirable Experience Previous experience in banking, financial services or another regulated environment. Microsoft SQL Server experience. ITIL knowledge. Exposure to payment systems, core banking platforms or ESB/integration environments. Experience working with third-party suppliers and offshore/internal IT teams. Interested? Please Apply! Application Support SQL Entra ID Windows Server Desktop Application Support Second Line 2nd Line

Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

Graduate Insurance Pricing Analyst - Pricing Pathfinders Academy September 2026 intake Salary : £30,000-£32,000 + training academy + benefits Location : London or Manchester (hybrid training, client placement) Start Date : 1st September 2026 (Academy) November 2026 (Deployment) Contract : Full-time 2 year initial fixed term contract, salaried once deployed The UK's only route of its kind into insurance pricing Insurance pricing is one of the best-paid, most in-demand analytical careers in the UK and one of the hardest to break into. Until now.FlarePeople runs the UK's only Recruit-Train-Deploy programme dedicated to insurance pricing. There is no other programme like it. We find the brightest STEM graduates, train them with the best pricing trainers in the country, and place them directly into live pricing teams at major UK insurers. Why Insurance pricing? Pricing analysts don't just crunch numbers. They answer questions with millions of data points and real financial stakes: How do we price insurance competitively whilst protecting margins? What patterns in the data signal risk? Where do we compete, and where do we lead? Your models influence real decisions, real prices and real profit, from day one. It's where data science meets commercial strategy, and demand for good pricing analysts far outstrips supply. Your fast-track in Over 10 weeks, our academy takes you from graduate to job-ready pricing analyst: Python/R, SQL, statistics, Excel and insurance fundamentals, taught by trainers widely regarded as the best in UK pricing - people who have built and led pricing functions at major insurers and trained hundreds of analysts across the industry.Then we deploy you straight into a live role at a major UK insurer, with a guaranteed progression plan, ongoing mentoring and a cohort of peers alongside you.No endless applications. No rejection cycles. No uncertainty. You're employed, trained and placed. What's on offer 10 weeks of expert-led full time training (pricing, Python/R, SQL, Excel, insurance fundamentals) fully funded and with all expenses paid Guaranteed first role as a Graduate Pricing Analyst at a major UK insurer, with a clear path to Senior Analyst £30k starting salary, rising to £32k in year two Professional development in communication, business and presentation skills Ongoing personal mentoring and career support through your first two years A peer cohort and alumni community that grows with your career What we're looking for 2:1 or above in a quantitative degree (Maths, Stats, Economics, Physics, Engineering, Computer Science or equivalent) Strong analytical and logical reasoning Comfortable with data and problem-solving Clear communicator, proactive, team player No insurance experience needed - we'll teach you The timeline Apply now - Submit your CV Interview - We test problem-solving, communication and future leadership potential Assessment centre - 1 day in either London or Manchester week commencing 17th August Acceptance - If successful, you will be notified week commencing 24th August Academy - 10 weeks full-time from 1st September (full attendance required; no holiday until after 23rd November) Deployment - Start at a major UK insurer in November 2026 GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at

hackajob is collaborating with to connect them with exceptional professionals for this role. At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Business Analyst , you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling and Jet2holidays to stay ahead in the market. As our Senior Business Analyst , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Access to a generous discretionary profit share scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing: Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices. Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams. Understand and document any areas of risk, dependencies, or compliance impacts. Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used. Coach, mentor, and line manage Business Analysts, supporting their professional growth and day-to-day development. Take an active role in shaping the BA community, contributing to best practices, knowledge sharing, and continuous improvement initiatives. Support Lead BAs with complex analysis, providing expertise and insight to tackle challenging business problems and system interactions. What you'll have: You'll have extensive experience working as a business analyst, ideally in an agile or scaled environment. You'll have experience working alongside a development team. You'll have familiarity with an array of backlog management tools. You'll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills. You'll have experience in working in a fast-paced environment, managing competing workloads, and prioritising appropriately. You'll have experience in coaching, mentoring and developing more junior colleagues. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holiday s, your potential has no limits. Apply today and let your career take flight!

Sanctions Validation Analyst AVP 12 Month Contract (Initial) London Hybrid Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile banking clients. They are currently looking for a Sanctions Validation Analyst AVP to join them for an initial 12 month contract, however there may be scope for extension. Role Purpose: To act as the subject matter expert for the first line of defence in the three lines of defence model. The role is designed to protect the Bank, identifying Financial Crime and specifically Sanctions related risks associated with the onboarding process of new clients into the Bank, customer updates and conducting periodic due diligence on all existing clients applying a risk-based approach. Accountabilities & Responsibilities: Analyse FO submissions via EIC and ACCORD for new client onboarding or client periodic reviews, ensuring adherence to the CPD AML / CTF Standards, regulatory guidance and internal policies. Where necessary ensuring timely escalation to the relevant second line for further advice and guidance. Participate in on the job training of new staff, acting as a mentor to ensure that more junior colleagues obtain a full understanding of the systems used as part of their role and the policies and procedures to be followed. Participate as directed in the remediation of files identified as requiring additional work by the QA in their monitoring reviews, ensuring that the remediation is fully completed and learning points are shared with the team via Study meetings. Proactively contribute to improved Departmental performance, by identifying weaknesses / inefficiency in systems, workflow and processes, suggesting enhancements and quantify the efficiency gains, be that from a financial perspective, or from a customer experience / security aspect. To participate in or lead any ongoing projects as directed and required. This includes system development testing and implementation. Contribute to the accuracy of the Team's ongoing production of MI as directed to be used for reporting purposes for Bank committees (ORRC and Exco). Highlight inconsistencies and to ensure procedures are updated and regularly reviewed against existing process. Knowledge, Skills, Experience & Qualifications: The role requires an excellent understanding of the regulatory framework associated within the Financial Crime / Sanctions / AML space and to keep abreast of the changes to this. Previous experience within a CDD team in a financial institution, or other CDD related field / industry. Externally recognised qualifications in relation to AML and customer due diligence are preferable. (e.g. ICA Certificates / ACAMS). The role requires excellent communication skills both written and verbal and the ability to communicate complex issues and regulatory requirements across all levels of the organisation. Collaboration and team work ethic, balancing and prioritising various tasks at short notice accordingly. Supporting and mentoring more junior members to ensure the overall team objectives are achieved and daily / monthly targets met. Curious and analytical mind with a natural ability to interpret and analyse new information quickly and with an eye for detail and accuracy. Location: This is a hybrid working role, with a requirement to work from the clients London office 2-3 days a week. Working hours : Standard working hours with some flex where required. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. The Adecco Group is an equal opportunities company

Belmont Recruitment are currently seeking a Service Desk Analyst for our NHS client based in Eastbourne. This is a temporary assignment and is full-time working 37.5 hours per week, Monday to Friday. Overview: The role holder will be responsible for providing first line IT support within a busy service desk environment, acting as the first point of contact for incidents and service requests via telephone and online systems. The role holder will log, prioritise and resolve issues where possible at first point of contact, escalating more complex issues to second and third line support teams in line with service level agreements. Main Duties: Logging, managing and resolving IT incidents and service requests Providing first line support for desktops, laptops, printers and standard software Escalating complex issues to appropriate technical teams Maintaining accurate records of all activity on the ticketing system Supporting user account management including resets and access requests Keeping users updated throughout the lifecycle of their request Following ITIL processes, information governance and data protection standards Essential Criteria: Experience within a service desk or first line IT support role Good customer service and call handling experience Understanding of ITIL principles and ticketing systems Basic knowledge of Microsoft Office and desktop hardware Strong communication and problem solving skills Ability to work under pressure and manage workload effectively If your skills match the above criteria, please apply with your up-to-date CV

hackajob is collaborating with Kainos to connect them with exceptional professionals for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Product Lead at Kainos, you will play a lead role across one or more multi-disciplinary agile delivery teams . You will own the end-to-end backlog for a product , responsible for its overall quality and maturity. You will lead the business analysts and product consultants on your project , ensuring that the processes for requirements-gathering and prioritisation are operating effectively. You will work with delivery managers and solution architects to shape the approach for the work you and the wider team undertakes. You proactively seek commercial opportunities and take a lead role in product-level commercial negotiations. You will actively support the engagement with product or programme-level business stakeholders, gaining their buy-in and managing their expectations. You will act as a visible leader within the consulting capability, owning the delivery of consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have). UK Defence Industry experience . Active SC clearance. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle - such as analysis, acceptance, launch and live ops. Responsible for ensuring that requirements-gathering, refinement and prioritisation processes are effective. Experience devising goal-oriented roadmaps, gaining buy-in from stakeholders and instilling a focus on MVP. Experience leading the collaborative breakdown of goals into small pieces of value-delivering work. Experience leading product teams, ensuring the product vision and goals are understood so that the scope is managed by the team effectively. Proven ability to lead, providing direction and promoting good product management practices across one or more agile teams. Experience coaching and mentoring clients and colleagues in agile techniques and best practices. Proven ability of strong team management skills , including effectively managing, mentoring and coaching members of your team and wider community is important. Strong commercial awareness and active participation in revenue or sales-generating activity. Actively supports and builds relationships with product and programme-level business stakeholders. Facilitates workshops with senior stakeholders, negotiating conflicting viewpoints and achieving buy-in for new initiatives. Experience implementing appropriate tools/standards/techniques for business analysis and requirements gathering, securing appropriate buy-in from our internal teams and the client. Responsible for working with delivery leads and solution architects to manage scope within commercial constraints, such as cost restrictions or project deadlines. Demonstrate a good understanding of relevant technologies and architecture concepts. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Are you an experienced Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to play a pivotal part all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; Completing robust analysis in line with the overall delivery plan; stakeholder engagement & analysis; requirement gathering ensuring robust elicitation & validation; translating business requirement into functional & technical specifications by engaging with internal & external stakeholders; improving existing business processes; artefact production; solution support; user acceptance testing, and change impact assessments amongst other responsibilities. Must Have Demonstrable commercial experience of effectively working independently as a Business Analyst Stakeholder Engagement and Requirement Elicitation Experience of Business Process Mapping and capturing user stories Experienced in overseeing UAT sessions, ensuring alignment between requirements and test scenarios Experience of a variety of analysis techniques such as SWOT, Pestle MoSCoW, etc A base of formal Business Analysis certification such as BCS Foundation, or evidence of working towards BCS/ISEB Diploma (or similar level of accreditation) Nice to Have Power BI/ Power Platform Knowledge/Experience of Change Management or Continuous Improvement methodologies, tools, and techniques Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility for change and delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role is offered on an initial 18-month fixed term salaried contract with scope to run and, alongside a competitive salary, you will receive a generous a benefits package that includes bonus scheme, generous employer pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be predominantly remote, with a requirement for some onsite meetings in Carlisle during the first few months. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

A well-established international specialty insurance organisation is expanding its finance systems capability following continued growth and investment in reporting, data and automation. This creates an excellent opportunity to join a complex, data-led environment where finance technology is central to business planning, performance reporting and commercial decision-making. They are seeking a Financial Systems Analyst with advanced IBM Planning Analytics (TM1) expertise. You will combine hands-on TM1 development and support with process improvement, stakeholder engagement and the delivery of finance-systems change. This is not solely a business-as-usual support role: you will also lead defined projects and workstreams from initial requirements through implementation and user adoption. WHAT'S ON OFFER: A visible role supporting business-critical planning, reporting and decision-support systems. Genuine ownership of IBM Planning Analytics (TM1) development, support and continuous improvement. The opportunity to deliver change across Finance, Underwriting and Technology rather than focusing only on routine support. Exposure to business-transformation, automation, data-quality and finance-technology initiatives. Hybrid working, with three days in the London office and two days working remotely. If you are a Financial Systems Analyst, TM1 Developer or Planning Analytics specialist who combines strong technical capability with a solid understanding of finance, controls and stakeholder needs, we would like to hear from you. Please apply with an up-to-date CV outlining your IBM Planning Analytics (TM1) development and finance-systems experience THE ROLE: The Financial Systems Analyst will support the development, administration and continuous improvement of financial models, management-information solutions and associated data processes, with IBM Planning Analytics (TM1) at the centre of the technology landscape. Working closely with Finance, Underwriting and Technology teams, you will help maintain controlled, scalable and reliable systems that provide decision-makers with accurate information. You will develop TM1 models and reports, resolve user issues, improve data quality and automation, and ensure that systems and processes continue to meet governance, audit and financial-control requirements. You will also take ownership of discrete change initiatives, translating business needs into practical solutions and managing requirements, design, testing, implementation, documentation and adoption. The position reports to the senior leader responsible for Business Management Information and follows a hybrid working pattern of three days per week in the London office and two days remotely. KEY RESPONSIBILITIES: • Support, administer and enhance finance systems, with primary responsibility for IBM Planning Analytics (TM1), financial models, management reporting and related data processes. • Develop and improve TM1 models, reports and processes using Rules, Feeders and TurboIntegrator (TI). • Complete recurring operational activities including model roll-forwards, data reconciliations, snapshots and scheduled administration tasks. • Provide first- and second-line support to finance-systems users, investigating incidents and resolving requests within agreed service levels. • Partner with Finance, Underwriting and Technology stakeholders to prioritise and deliver system enhancements. • Support wider finance applications, system interfaces, data feeds and integration processes. • Lead defined projects and workstreams through requirements gathering, solution design, testing, implementation and user adoption. • Identify and deliver improvements to reporting, automation, controls, data quality and business processes. • Protect system governance and data integrity in line with internal policies, audit requirements and data-governance standards. • Create clear system documentation, operating procedures and training materials, and provide practical support to users. • Contribute to wider business-transformation and technology-change programmes, as well as ad hoc analysis and strategic initiatives. REQUIRED - SKILLS/EXPERIENCE: • Advanced knowledge of IBM Planning Analytics (TM1), gained in a hands-on development and support environment. • Demonstrable TM1 development experience covering Rules, Feeders, TurboIntegrator (TI) processes and model design. • Strong SQL capability, including querying, data analysis and technical troubleshooting. • Experience supporting, developing and maintaining finance systems, reporting solutions and associated data processes. • A sound understanding of financial controls and financial or management-accounting principles. • A recognised accountancy qualification, or equivalent expertise gained through relevant professional experience. • Advanced Microsoft Office skills, particularly Excel. • Strong analytical, problem-solving and decision-making skills, with the ability to communicate clearly and influence stakeholders across Finance and Technology. • A commercial, delivery-focused approach, together with the resilience and adaptability to work effectively in a changing environment. DESIRABLE - SKILLS/EXPERIENCE: • Experience gained within insurance, reinsurance or another regulated financial-services environment. • Experience delivering user training and producing clear supporting documentation. • Knowledge of data warehouses, interfaces and data-integration processes. • Exposure to SunSystems and Vision Q&A. • Experience with reporting and data-visualisation tools such as Power BI. • Previous responsibility for leading small projects or defined workstreams.

IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.

IT Service Delivery Analyst Hemel Hempstead 28,719 per annum Full Time: 35 Hours per week, Monday to Friday 9am - 5pm Join Our Team as an IT Service Delivery Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview / Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback. System Upgrades: Assist in the rollout of new hardware, software, and system upgrades. Continuous Improvement: Identify recurring issues and suggest process enhancements. Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing. What We Are Looking For: Strong customer service and communication skills. Experience providing IT support in a service desk or help desk environment. Good troubleshooting and problem-solving abilities. Knowledge of Microsoft 365, Windows operating systems, and common business applications. A proactive approach and willingness to learn. Why Join Hightown? Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service. Competitive Salary: 28.719 per annum for a 35-hour week. Monthly Attendance Bonus Annual performance bonuses Workplace Pension Scheme: Life assurance cover of three times your annual salary. Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas. Training Opportunities: Ongoing career development. Employee Support: Health & wellbeing services. Free On-site Gym Access Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team! We review applications on an ongoing basis and may close the advert early.

hackajob is collaborating with Leidos to connect them with exceptional professionals for this role. Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance. YOUR ROLE AND RESPONSIBILITIES : The Service Desk Analyst will be responsible and have: - Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers Able to work as part of a team. ITIL3/4 Foundation Level minimum Candidate Requirements: A knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first-time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) • Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

An opportunity has arisen for a Paraplanner to join a financial advisory firm providing personalised wealth management, investment, retirement, and financial planning services helping individuals and businesses achieve their long-term financial goals. As a Paraplanner, you will provide technical paraplanning support to financial advisers, helping to develop compliant and effective financial planning solutions for clients. This role offers benefits and a competitive salary depending on candidate experience. You will be responsible for Providing technical paraplanning support across a broad range of financial planning cases. Working closely with advisers to identify suitable financial planning strategies that meet clients' objectives. Preparing recommendations covering investments, pensions, retirement, tax and estate planning. Producing cashflow models, financial reports and suitability documentation. Reviewing investment portfolios and supporting asset allocation recommendations in line with clients' risk profiles. Preparing client review packs, investment performance reports and supporting documentation. Obtaining quotations, product information and research to compare suitable financial solutions. Liaising with clients, providers and third parties to ensure cases progress efficiently. What we are looking for Previously worked as a Paraplanner, IFA Administrator, Financial Planning Administrator, Financial administrator, Financial Planning Analyst, Financial Planning Assistant or in a similar role. At least 1 year of experience in a Paraplanner position within an Independent Financial Adviser or Wealth Management environment. Level 4 Diploma in Financial Planning (PFS) qualified, currently working towards the qualification, or FPC qualified with substantial industry experience. Familiarity with financial research systems such as Analytics, Voyant and other industry-standard platforms. Experience within pension transfers and knowledge of inheritance tax planning and investment products. Strong understanding of current financial services legislation and regulatory requirements. Competent using Microsoft Office, including Outlook, Word, Excel and PowerPoint What's on offer Competitive Salary RO exam study support, including funded first exam attempt. Care Cashback Plan (after successful completion of probation). Work-from-home Fridays (subject to business needs). Annual leave increasing with service (up to 25 days). Long service recognition and additional leave Three additional days off at Christmas. Access to an on-site gym. Company pension scheme. Staff discount. Birthday leave. Apply today if you're looking to join a respected financial planning business where you can further develop your expertise and build a rewarding long-term career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Cyber Security SOC Analyst London - Hybrid working (3 days in office / 2 days remote) 30k- 36k + Benefits and Paid Training Exams towards certifications relevant for your role fully paid for! Candidates must be either a UK Citizen / EU Settled Status or ILR Status (Indefinate Leave to Remain) to be considered for this role. My client will not accept Post Study Visa candidates or candidates that require sponsership. My client is an award winning London based MSP who are looking to hire a Cyber Security SOC Analyst. As a Cyber Security SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Cyber Security SOC Analyst Job Specifications: Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support Manage technical and stakeholder incident reporting via concise communications Manage client communication channels during an active incident Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident Provide operational support to wider Cyber Security Team on security incidents Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Cyber Security SOC Analyst Essential Experience: Preference given to candidates with MSP background Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies Working knowledge of Microsoft Defender suite including Endpoint Detection and Response Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective Cyber Security SOC Analyst Essential Certification: Candidates should hold one of the following certifications: GIAC Certified Incident Handler (GCIH) CREST Registered Intrusion Analyst (CR IA) eLearnSecurity Certified Digital Forensics Professional (ECDFP) EC-Council Certified Incident Handler (ECIH) Cyber Security SOC Analyst Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Cyber Security SOC Analyst Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

A leading global luxury fashion e-commerce business is looking for a talented Junior Pricing Analyst to join its growing Merchandising team. This is an excellent opportunity for an analytical and commercially minded individual to develop their career within a fast-paced retail environment, supporting pricing strategy, promotional activity, reporting and process improvement initiatives. Working closely with the Pricing Manager and wider commercial teams, you will help drive pricing performance, deliver valuable insights and support the execution of promotional campaigns that enhance business results. Key Responsibilities Pricing & Promotional Analysis Support the setup and execution of promotional campaigns in partnership with Merchandising and Site Trading teams. Work closely with senior pricing stakeholders to identify risks and ensure promotional activities align with commercial objectives. Deliver post-promotion analysis and provide recommendations to support future campaigns. Analyse pricing performance, promotional effectiveness, and wider commercial initiatives. Produce regular reporting and identify trends, opportunities, and areas for improvement. Pricing Operations & Execution Execute pricing changes and promotional activity accurately and within agreed timelines. Collaborate with Merchandising, Buying, and Site Trading teams to maintain pricing accuracy across all systems. Validate pricing updates and investigate any pricing-related issues. Process Improvement & Systems Support ongoing improvements to pricing processes and workflows. Assist with the implementation and testing of new pricing tools and system enhancements. Become a key user of pricing systems, providing support and guidance to internal stakeholders. Act as a first point of contact for pricing-related system and process queries. About You Strong analytical and problem-solving skills with excellent attention to detail. Good Excel skills, including Pivot Tables and VLOOKUP functions. An interest in pricing, commercial analytics, and business performance. Comfortable working with large datasets and turning data into actionable insights. Proactive, inquisitive and keen to learn new systems and technologies. Strong communication skills with the ability to build effective relationships across multiple teams. Previous experience within retail, e-commerce, merchandising, pricing or analytical roles Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.