hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Aug 02, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Annual salary: up to £43,000.00 Performance Analyst Location: Basingstoke Salary: £43,000 per annum Full time, 37.5 hours per week, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are seeking a highly organised and analytical Performance Analyst to join our team in Basingstoke. This is an excellent opportunity for an individual with strong reporting and data analysis skills who enjoys turning complex information into meaningful insights that support operational performance and business objectives. In this role, you will be responsible for producing reports, analysing performance data, supporting client reporting requirements and responding to ad hoc information requests. You will work closely with operational teams and colleagues across the business to provide valuable insight, identify trends and support continuous improvement initiatives. As a Performance Analyst, you will provide analysis and reporting solutions for operational teams using a range of reporting tools and systems. You will act as a key link between operational management and IT development teams, ensuring business requirements are translated into effective reporting and technology solutions. Key responsibilities include: Specification and delivery of regular and ad hoc reporting to clients and senior managers Analyse business requirements and propose effective business solutions Support business process reviews, data management and system improvements Act as the interface between operational teams, clients and IT developers Produce intelligent analysis of performance indicators, trends and observations Support continuous improvement initiatives through data-led insight Collaborate with operational teams to optimise IT support and reporting capability Build and maintain effective relationships with clients, partners and suppliers Support development and service desk teams with issue resolution Undertake ad hoc projects and provide support across wider teams when required Role Criteria: Excellent communication skills Strong Excel skills and experience working with data and reporting tools Proven reporting and analytical skills Experience working within an office-based environment Background within the property or housing sector Ability to identify trends and provide meaningful business insight Approach work with initiative and a proactive problem-solving mindset Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 01, 2026
Full time
Annual salary: up to £43,000.00 Performance Analyst Location: Basingstoke Salary: £43,000 per annum Full time, 37.5 hours per week, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are seeking a highly organised and analytical Performance Analyst to join our team in Basingstoke. This is an excellent opportunity for an individual with strong reporting and data analysis skills who enjoys turning complex information into meaningful insights that support operational performance and business objectives. In this role, you will be responsible for producing reports, analysing performance data, supporting client reporting requirements and responding to ad hoc information requests. You will work closely with operational teams and colleagues across the business to provide valuable insight, identify trends and support continuous improvement initiatives. As a Performance Analyst, you will provide analysis and reporting solutions for operational teams using a range of reporting tools and systems. You will act as a key link between operational management and IT development teams, ensuring business requirements are translated into effective reporting and technology solutions. Key responsibilities include: Specification and delivery of regular and ad hoc reporting to clients and senior managers Analyse business requirements and propose effective business solutions Support business process reviews, data management and system improvements Act as the interface between operational teams, clients and IT developers Produce intelligent analysis of performance indicators, trends and observations Support continuous improvement initiatives through data-led insight Collaborate with operational teams to optimise IT support and reporting capability Build and maintain effective relationships with clients, partners and suppliers Support development and service desk teams with issue resolution Undertake ad hoc projects and provide support across wider teams when required Role Criteria: Excellent communication skills Strong Excel skills and experience working with data and reporting tools Proven reporting and analytical skills Experience working within an office-based environment Background within the property or housing sector Ability to identify trends and provide meaningful business insight Approach work with initiative and a proactive problem-solving mindset Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
IT Service Delivery Manager £55,000-£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. The Role People leadership is at the heart of this opportunity. You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. Key Responsibilities Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed. Build a positive, collaborative culture with a strong focus on customer service and continual improvement. Drive improvements across Incident, Problem, Change and Request Management processes. Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience. Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews. Act as a senior technical escalation point for complex issues where required. Use reporting, KPIs and service metrics to identify trends and drive continual service improvement. Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery. Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality. About You We're looking for someone who combines strong people leadership with a passion for improving IT operations. You'll ideally bring: Experience leading and developing an IT Service Desk or IT Support team. A proven track record of coaching, mentoring and developing technical teams. Hands-on experience improving ITSM processes, workflows and operational efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team. An ITIL background together with a continuous improvement mindset. If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. A quick start sought, so please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
Aug 01, 2026
Full time
IT Service Delivery Manager £55,000-£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. The Role People leadership is at the heart of this opportunity. You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. Key Responsibilities Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed. Build a positive, collaborative culture with a strong focus on customer service and continual improvement. Drive improvements across Incident, Problem, Change and Request Management processes. Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience. Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews. Act as a senior technical escalation point for complex issues where required. Use reporting, KPIs and service metrics to identify trends and drive continual service improvement. Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery. Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality. About You We're looking for someone who combines strong people leadership with a passion for improving IT operations. You'll ideally bring: Experience leading and developing an IT Service Desk or IT Support team. A proven track record of coaching, mentoring and developing technical teams. Hands-on experience improving ITSM processes, workflows and operational efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team. An ITIL background together with a continuous improvement mindset. If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. A quick start sought, so please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Aug 01, 2026
Full time
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 01, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Lead the technology services that keep care homes connected, secure and supported every day. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver reliable, secure and resilient technology services across a growing national care home portfolio. This is a full-time role working 40 hours per week. The position is primarily office-based during office hours with hybrid flexibility and regular travel to care homes and regional offices. As Head of IT Infrastructure, you'll lead the delivery and governance of our IT infrastructure and support services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This is a senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical support services. Working closely with key suppliers, you'll monitor service performance, manage contractual governance and ensure service levels, quality standards and operational outcomes are consistently achieved. You'll oversee identity and access governance, disaster recovery, business continuity planning and major incident management, ensuring robust controls are in place to support business resilience and regulatory compliance. You'll also work collaboratively with Procurement, Finance and senior business leaders to drive service improvements, manage supplier relationships and contribute to the organisation's long-term technology strategy. Alongside leading the internal service desk, you'll provide strategic oversight of technical governance, ensuring infrastructure decisions, cyber security services and major projects align with organisational priorities while supporting safe, effective care delivery across the estate. About you You'll be an experienced IT infrastructure or service delivery leader with a strong background in managing technology services within a complex, multi-site environment. You'll have extensive experience governing managed service providers, holding suppliers accountable for service performance while building collaborative relationships that deliver continuous improvement. Comfortable balancing strategic oversight with operational leadership, you'll be confident leading internal teams, managing major incidents and making informed decisions in a fast-paced environment. You'll combine strong technical knowledge with excellent stakeholder management skills, communicating effectively with colleagues at all levels and translating complex technical issues into clear, practical solutions. Organised, analytical and solutions-focused, you'll be passionate about delivering resilient, secure and high-performing technology services that support the wider organisation. What you'll bring Essential Significant senior IT infrastructure or IT service delivery leadership experience within a large, multi-site organisation. Proven experience managing and governing managed service providers, including SLA and KPI management, service improvement and commercial oversight. Experience leading internal IT support teams and delivering ITIL-aligned service management. Strong knowledge of Active Directory, Microsoft Entra ID, identity lifecycle management, access governance and privileged access controls. Experience overseeing externally managed cyber security services while retaining internal governance and accountability. Knowledge of disaster recovery, business continuity planning and major incident management. Strong understanding of Cyber Essentials, DSPT, GDPR and digital governance requirements. Excellent leadership, communication and stakeholder management skills. Desirable Experience of SOX IT General Controls or equivalent audit and internal control frameworks. ITIL v4 Foundation or higher. Relevant infrastructure or cyber security certifications. Experience within healthcare, social care or another highly regulated multi-site environment. Additional information This role includes line management responsibility for a team of IT Support Analysts and a Network/Infrastructure Administrator. An Enhanced DBS check and DVLA licence check are required for this position. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs. Application closing date: 12noon, Friday 7th August 2026
Aug 01, 2026
Full time
Lead the technology services that keep care homes connected, secure and supported every day. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver reliable, secure and resilient technology services across a growing national care home portfolio. This is a full-time role working 40 hours per week. The position is primarily office-based during office hours with hybrid flexibility and regular travel to care homes and regional offices. As Head of IT Infrastructure, you'll lead the delivery and governance of our IT infrastructure and support services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This is a senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical support services. Working closely with key suppliers, you'll monitor service performance, manage contractual governance and ensure service levels, quality standards and operational outcomes are consistently achieved. You'll oversee identity and access governance, disaster recovery, business continuity planning and major incident management, ensuring robust controls are in place to support business resilience and regulatory compliance. You'll also work collaboratively with Procurement, Finance and senior business leaders to drive service improvements, manage supplier relationships and contribute to the organisation's long-term technology strategy. Alongside leading the internal service desk, you'll provide strategic oversight of technical governance, ensuring infrastructure decisions, cyber security services and major projects align with organisational priorities while supporting safe, effective care delivery across the estate. About you You'll be an experienced IT infrastructure or service delivery leader with a strong background in managing technology services within a complex, multi-site environment. You'll have extensive experience governing managed service providers, holding suppliers accountable for service performance while building collaborative relationships that deliver continuous improvement. Comfortable balancing strategic oversight with operational leadership, you'll be confident leading internal teams, managing major incidents and making informed decisions in a fast-paced environment. You'll combine strong technical knowledge with excellent stakeholder management skills, communicating effectively with colleagues at all levels and translating complex technical issues into clear, practical solutions. Organised, analytical and solutions-focused, you'll be passionate about delivering resilient, secure and high-performing technology services that support the wider organisation. What you'll bring Essential Significant senior IT infrastructure or IT service delivery leadership experience within a large, multi-site organisation. Proven experience managing and governing managed service providers, including SLA and KPI management, service improvement and commercial oversight. Experience leading internal IT support teams and delivering ITIL-aligned service management. Strong knowledge of Active Directory, Microsoft Entra ID, identity lifecycle management, access governance and privileged access controls. Experience overseeing externally managed cyber security services while retaining internal governance and accountability. Knowledge of disaster recovery, business continuity planning and major incident management. Strong understanding of Cyber Essentials, DSPT, GDPR and digital governance requirements. Excellent leadership, communication and stakeholder management skills. Desirable Experience of SOX IT General Controls or equivalent audit and internal control frameworks. ITIL v4 Foundation or higher. Relevant infrastructure or cyber security certifications. Experience within healthcare, social care or another highly regulated multi-site environment. Additional information This role includes line management responsibility for a team of IT Support Analysts and a Network/Infrastructure Administrator. An Enhanced DBS check and DVLA licence check are required for this position. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs. Application closing date: 12noon, Friday 7th August 2026
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 01, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
IT Asset Manager Construction & Engineering Sector Location: London (Hybrid) Salary: paying between £ + Benefits Our client is a well-established construction and engineering organisation delivering complex infrastructure, energy and engineering projects across the UK and internationally. As part of its continued growth, the business is seeking an experienced IT Asset Manager to take ownership of the IT asset lifecycle, ensuring effective management of hardware, software, licensing and mobile technologies across a diverse and operationally focused environment. This is an excellent opportunity for an IT Asset Management professional looking to play a key role in improving governance, compliance, cost control and operational efficiency across a large-scale business. Key Responsibilities Manage the full lifecycle of IT assets, from procurement and deployment through to maintenance, refresh and disposal. Maintain accurate and up-to-date asset records, inventory management systems and CMDB data. Oversee software licensing and support compliance and audit activities. Develop and enhance IT Asset Management policies, processes and governance controls. Produce regular reporting on asset utilisation, lifecycle status, compliance and costs. Work closely with procurement, finance and technology teams to optimise technology spend. Coordinate hardware refresh programmes and device deployments across office and field-based teams. Manage inventory levels and asset tracking for laptops, mobile devices, peripherals and infrastructure equipment. Support employee onboarding and offboarding processes, ensuring assets are allocated and recovered effectively. Collaborate with Service Desk, Infrastructure, Security and Project teams to support operational requirements. Identify opportunities for process improvement, automation and cost savings within IT Asset Management. Essential Experience Previous experience within an IT Asset Manager , IT Asset Analyst, Asset & Licensing Manager, Configuration Manager or similar role. Strong understanding of IT asset lifecycle management principles. Experience managing hardware, software and licensing inventories. Knowledge of software licensing compliance and vendor management. Experience maintaining asset registers, CMDBs and asset management systems. Strong analytical, organisational and reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must be eligible to work in the UK. Paying between £65,000-£75,000, depending on experience London (Hybrid)
Aug 01, 2026
Full time
IT Asset Manager Construction & Engineering Sector Location: London (Hybrid) Salary: paying between £ + Benefits Our client is a well-established construction and engineering organisation delivering complex infrastructure, energy and engineering projects across the UK and internationally. As part of its continued growth, the business is seeking an experienced IT Asset Manager to take ownership of the IT asset lifecycle, ensuring effective management of hardware, software, licensing and mobile technologies across a diverse and operationally focused environment. This is an excellent opportunity for an IT Asset Management professional looking to play a key role in improving governance, compliance, cost control and operational efficiency across a large-scale business. Key Responsibilities Manage the full lifecycle of IT assets, from procurement and deployment through to maintenance, refresh and disposal. Maintain accurate and up-to-date asset records, inventory management systems and CMDB data. Oversee software licensing and support compliance and audit activities. Develop and enhance IT Asset Management policies, processes and governance controls. Produce regular reporting on asset utilisation, lifecycle status, compliance and costs. Work closely with procurement, finance and technology teams to optimise technology spend. Coordinate hardware refresh programmes and device deployments across office and field-based teams. Manage inventory levels and asset tracking for laptops, mobile devices, peripherals and infrastructure equipment. Support employee onboarding and offboarding processes, ensuring assets are allocated and recovered effectively. Collaborate with Service Desk, Infrastructure, Security and Project teams to support operational requirements. Identify opportunities for process improvement, automation and cost savings within IT Asset Management. Essential Experience Previous experience within an IT Asset Manager , IT Asset Analyst, Asset & Licensing Manager, Configuration Manager or similar role. Strong understanding of IT asset lifecycle management principles. Experience managing hardware, software and licensing inventories. Knowledge of software licensing compliance and vendor management. Experience maintaining asset registers, CMDBs and asset management systems. Strong analytical, organisational and reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must be eligible to work in the UK. Paying between £65,000-£75,000, depending on experience London (Hybrid)
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Camberley office, offering an easy commute from Woking, Basingstoke, Bracknell, Aldershot, Farnborough, Guildford, Reading, and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Jul 31, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Camberley office, offering an easy commute from Woking, Basingstoke, Bracknell, Aldershot, Farnborough, Guildford, Reading, and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Jul 31, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Jul 31, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Jul 31, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Jul 31, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Jul 31, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Junior Systems Developer 28,000 - 35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package 28,000 - 35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Jul 31, 2026
Full time
Junior Systems Developer 28,000 - 35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package 28,000 - 35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Jul 31, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Intune, Azure Entra Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with Office 365, Intune, Azure Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly
Jul 31, 2026
Full time
IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Intune, Azure Entra Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with Office 365, Intune, Azure Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
Jul 31, 2026
Full time
2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.
Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jul 31, 2026
Contractor
Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing This is initially a 3 month fixed-term contract, with the potential for it to become a permanent position. As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Polish fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Jul 31, 2026
Contractor
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing This is initially a 3 month fixed-term contract, with the potential for it to become a permanent position. As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Polish fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
