Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Italian fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Aug 11, 2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Italian fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Senior SOC Analyst Leeds (Hybrid) £58,620 Package 24/7 Shift Pattern Permanent Nights / Weekends / Bank Holidays all worked from home. Day Shifts on Tuesdays and Thursday all worked from home. We're recruiting multiple Senior Cyber Security Analysts to join a BRAND NEW growing Security Operations team within a leading international technology and cyber security provider. This is far more than a traditional SOC role. You'll be involved in incident response, threat hunting, vulnerability management, detection engineering and proactive cyber defence activities across a modern Microsoft security environment. What You'll Be Doing Investigating and managing security incidents end-to-end Monitoring security events across cloud, endpoint, identity and network environments Threat hunting and proactive security investigations Querying and analysing data using KQL within Microsoft Sentinel Working with Microsoft Defender XDR technologies Supporting vulnerability management and security posture improvements Detection engineering, alert tuning and security tooling optimisation Producing technical reports and recommendations Supporting governance and compliance requirements Technology Environment Microsoft Sentinel Microsoft Defender XDR Defender for Endpoint Defender for Cloud Defender for Identity Defender for Cloud Apps Microsoft Intune Qualys AttackIQ XM Cyber We're Interested In Candidates with experience in: SOC Operations Security Monitoring Incident Response Threat Hunting Cyber Defence Vulnerability Management Security Operations Engineering You may currently be working as a: Senior SOC Analyst SOC Analyst Cyber Security Analyst Security Analyst Security Operations Analyst Incident Response Analyst Blue Team Analyst Experience with Microsoft Sentinel, KQL and the wider Microsoft security ecosystem would be highly advantageous. Package £48,654.60 base salary £9,965.40 shift allowance 4 on / 4 off 12-hour shifts Hybrid working Home-based night shifts Private medical cover Enhanced pension Life assurance Industry certifications and training Genuine career progression A fantastic opportunity to join a highly respected cyber security organisation supporting enterprise-scale environments and operating at the forefront of modern security operations.
Aug 11, 2026
Full time
Senior SOC Analyst Leeds (Hybrid) £58,620 Package 24/7 Shift Pattern Permanent Nights / Weekends / Bank Holidays all worked from home. Day Shifts on Tuesdays and Thursday all worked from home. We're recruiting multiple Senior Cyber Security Analysts to join a BRAND NEW growing Security Operations team within a leading international technology and cyber security provider. This is far more than a traditional SOC role. You'll be involved in incident response, threat hunting, vulnerability management, detection engineering and proactive cyber defence activities across a modern Microsoft security environment. What You'll Be Doing Investigating and managing security incidents end-to-end Monitoring security events across cloud, endpoint, identity and network environments Threat hunting and proactive security investigations Querying and analysing data using KQL within Microsoft Sentinel Working with Microsoft Defender XDR technologies Supporting vulnerability management and security posture improvements Detection engineering, alert tuning and security tooling optimisation Producing technical reports and recommendations Supporting governance and compliance requirements Technology Environment Microsoft Sentinel Microsoft Defender XDR Defender for Endpoint Defender for Cloud Defender for Identity Defender for Cloud Apps Microsoft Intune Qualys AttackIQ XM Cyber We're Interested In Candidates with experience in: SOC Operations Security Monitoring Incident Response Threat Hunting Cyber Defence Vulnerability Management Security Operations Engineering You may currently be working as a: Senior SOC Analyst SOC Analyst Cyber Security Analyst Security Analyst Security Operations Analyst Incident Response Analyst Blue Team Analyst Experience with Microsoft Sentinel, KQL and the wider Microsoft security ecosystem would be highly advantageous. Package £48,654.60 base salary £9,965.40 shift allowance 4 on / 4 off 12-hour shifts Hybrid working Home-based night shifts Private medical cover Enhanced pension Life assurance Industry certifications and training Genuine career progression A fantastic opportunity to join a highly respected cyber security organisation supporting enterprise-scale environments and operating at the forefront of modern security operations.
We're looking for an Application Support Analyst to join a collaborative IT team supporting and enhancing business-critical claims platform for leading professional services business. This is a new role for the business, taking ownership of the migration and support from legacy to an internal bespoke claims platform, working closely with internal IT team and relevant users. Please note: Experience within claims processing, legal or insurance is essential. What you'll be doing: Investigating, analysing and resolving application issues Supporting system enhancements, fixes and integrations Play a key role in growing this area of the business as the internal IT function continues to scale Work with Product Owners and senior stakeholders to gather requirements and improve processes Requirements: Previous experience in an Application Support, Systems Analyst or similar role Able to demonstrate supporting and improving bespoke internal systems or applications Experience with SQL, Excel, BI and data analysis tools Knowledge of Agile methodologies (Azure DevOps is a bonus) This is an excellent opportunity to join a forward-thinking IT team where you'll play a key role in improving business-critical systems while working on a variety of exciting projects. Please apply to the advert or email your CV direct to (url removed) Please note, sponsorship is not available for this role. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Aug 11, 2026
Full time
We're looking for an Application Support Analyst to join a collaborative IT team supporting and enhancing business-critical claims platform for leading professional services business. This is a new role for the business, taking ownership of the migration and support from legacy to an internal bespoke claims platform, working closely with internal IT team and relevant users. Please note: Experience within claims processing, legal or insurance is essential. What you'll be doing: Investigating, analysing and resolving application issues Supporting system enhancements, fixes and integrations Play a key role in growing this area of the business as the internal IT function continues to scale Work with Product Owners and senior stakeholders to gather requirements and improve processes Requirements: Previous experience in an Application Support, Systems Analyst or similar role Able to demonstrate supporting and improving bespoke internal systems or applications Experience with SQL, Excel, BI and data analysis tools Knowledge of Agile methodologies (Azure DevOps is a bonus) This is an excellent opportunity to join a forward-thinking IT team where you'll play a key role in improving business-critical systems while working on a variety of exciting projects. Please apply to the advert or email your CV direct to (url removed) Please note, sponsorship is not available for this role. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Our client is a market-leading provider of professional information and insight services, supporting organisations across the UK with trusted intelligence, compliance resources and industry expertise. Due to continued growth and investment, they are looking to strengthen their Sales & Marketing function with the appointment of a commercially focused, hands-on Data & Campaigns Manager. This is an exciting opportunity for an analytical and proactive individual who enjoys transforming data into actionable sales and marketing strategies, whilst driving campaign performance and business growth. Reporting into the Sales & Marketing leadership team, you will play a pivotal role in supporting both internal sales and marketing functions through data analysis, campaign management, reporting and process improvement. You will be responsible for creating and delivering targeted campaigns, maintaining data quality, producing meaningful business insights and identifying opportunities to improve efficiency through automation and enhanced data processes. Day to Day Review and validate lead sources to ensure data accuracy and campaign effectiveness. Analyse market trends and internal data to identify opportunities for targeted sales and marketing activity. Create, manage and optimise telesales and marketing campaigns within the CRM platform. Enrich and analyse data to support revenue growth and strategic decision-making. Develop and maintain automated reporting and data management processes. Identify and implement data validation, cleansing and enrichment tools. Produce, monitor and report on key performance indicators. Design and develop dashboards, visualisations and management reports. Monitor and audit data quality across multiple business functions. Gather and document business requirements from internal stakeholders. Analyse complex datasets and present clear, actionable recommendations to senior management. Support continuous improvement initiatives across sales and marketing operations. YOU? To be successful in this role, you will be a commercially minded data professional with a strong understanding of sales and marketing operations. You will ideally have: Proven experience in a Data Analyst, Campaign Manager, CRM Manager or similar role. Experience working with CRM systems, ideally Salesforce. A track record of delivering measurable results through data-led campaigns. Strong analytical skills with the ability to interpret complex datasets. Experience creating reports, dashboards and visualisations for business stakeholders. Knowledge of data management, validation and cleansing processes. Excellent communication and stakeholder management skills. An understanding of sales processes and campaign performance metrics. Strong organisational skills with the ability to manage multiple priorities. A proactive, self-motivated approach and a passion for continuous improvement. What's on Offer? Opportunity to join a recognised industry leader with a strong reputation and established customer base. A varied and impactful role with genuine influence across sales and marketing functions. Ongoing professional development and career progression opportunities. Supportive and collaborative working environment. Opportunity to contribute to major business growth initiatives. If you are passionate about data, campaign performance and turning insights into commercial results, I would be keen to hear from you. 51956CC INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 11, 2026
Full time
Our client is a market-leading provider of professional information and insight services, supporting organisations across the UK with trusted intelligence, compliance resources and industry expertise. Due to continued growth and investment, they are looking to strengthen their Sales & Marketing function with the appointment of a commercially focused, hands-on Data & Campaigns Manager. This is an exciting opportunity for an analytical and proactive individual who enjoys transforming data into actionable sales and marketing strategies, whilst driving campaign performance and business growth. Reporting into the Sales & Marketing leadership team, you will play a pivotal role in supporting both internal sales and marketing functions through data analysis, campaign management, reporting and process improvement. You will be responsible for creating and delivering targeted campaigns, maintaining data quality, producing meaningful business insights and identifying opportunities to improve efficiency through automation and enhanced data processes. Day to Day Review and validate lead sources to ensure data accuracy and campaign effectiveness. Analyse market trends and internal data to identify opportunities for targeted sales and marketing activity. Create, manage and optimise telesales and marketing campaigns within the CRM platform. Enrich and analyse data to support revenue growth and strategic decision-making. Develop and maintain automated reporting and data management processes. Identify and implement data validation, cleansing and enrichment tools. Produce, monitor and report on key performance indicators. Design and develop dashboards, visualisations and management reports. Monitor and audit data quality across multiple business functions. Gather and document business requirements from internal stakeholders. Analyse complex datasets and present clear, actionable recommendations to senior management. Support continuous improvement initiatives across sales and marketing operations. YOU? To be successful in this role, you will be a commercially minded data professional with a strong understanding of sales and marketing operations. You will ideally have: Proven experience in a Data Analyst, Campaign Manager, CRM Manager or similar role. Experience working with CRM systems, ideally Salesforce. A track record of delivering measurable results through data-led campaigns. Strong analytical skills with the ability to interpret complex datasets. Experience creating reports, dashboards and visualisations for business stakeholders. Knowledge of data management, validation and cleansing processes. Excellent communication and stakeholder management skills. An understanding of sales processes and campaign performance metrics. Strong organisational skills with the ability to manage multiple priorities. A proactive, self-motivated approach and a passion for continuous improvement. What's on Offer? Opportunity to join a recognised industry leader with a strong reputation and established customer base. A varied and impactful role with genuine influence across sales and marketing functions. Ongoing professional development and career progression opportunities. Supportive and collaborative working environment. Opportunity to contribute to major business growth initiatives. If you are passionate about data, campaign performance and turning insights into commercial results, I would be keen to hear from you. 51956CC INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Our client is a market-leading provider of professional information and insight services, supporting organisations across the UK with trusted intelligence, compliance resources and industry expertise. Due to continued growth and investment, they are looking to strengthen their Sales & Marketing function with the appointment of a commercially focused, hands-on Data & Campaigns Manager. This is an exciting opportunity for an analytical and proactive individual who enjoys transforming data into actionable sales and marketing strategies, whilst driving campaign performance and business growth. Reporting into the Sales & Marketing leadership team, you will play a pivotal role in supporting both internal sales and marketing functions through data analysis, campaign management, reporting and process improvement. You will be responsible for creating and delivering targeted campaigns, maintaining data quality, producing meaningful business insights and identifying opportunities to improve efficiency through automation and enhanced data processes. Day to Day Review and validate lead sources to ensure data accuracy and campaign effectiveness. Analyse market trends and internal data to identify opportunities for targeted sales and marketing activity. Create, manage and optimise telesales and marketing campaigns within the CRM platform. Enrich and analyse data to support revenue growth and strategic decision-making. Develop and maintain automated reporting and data management processes. Identify and implement data validation, cleansing and enrichment tools. Produce, monitor and report on key performance indicators. Design and develop dashboards, visualisations and management reports. Monitor and audit data quality across multiple business functions. Gather and document business requirements from internal stakeholders. Analyse complex datasets and present clear, actionable recommendations to senior management. Support continuous improvement initiatives across sales and marketing operations. YOU? To be successful in this role, you will be a commercially minded data professional with a strong understanding of sales and marketing operations. You will ideally have: Proven experience in a Data Analyst, Campaign Manager, CRM Manager or similar role. Experience working with CRM systems, ideally Salesforce. A track record of delivering measurable results through data-led campaigns. Strong analytical skills with the ability to interpret complex datasets. Experience creating reports, dashboards and visualisations for business stakeholders. Knowledge of data management, validation and cleansing processes. Excellent communication and stakeholder management skills. An understanding of sales processes and campaign performance metrics. Strong organisational skills with the ability to manage multiple priorities. A proactive, self-motivated approach and a passion for continuous improvement. What's on Offer? Opportunity to join a recognised industry leader with a strong reputation and established customer base. A varied and impactful role with genuine influence across sales and marketing functions. Ongoing professional development and career progression opportunities. Supportive and collaborative working environment. Opportunity to contribute to major business growth initiatives. If you are passionate about data, campaign performance and turning insights into commercial results, I would be keen to hear from you. 51956CC1R INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 11, 2026
Full time
Our client is a market-leading provider of professional information and insight services, supporting organisations across the UK with trusted intelligence, compliance resources and industry expertise. Due to continued growth and investment, they are looking to strengthen their Sales & Marketing function with the appointment of a commercially focused, hands-on Data & Campaigns Manager. This is an exciting opportunity for an analytical and proactive individual who enjoys transforming data into actionable sales and marketing strategies, whilst driving campaign performance and business growth. Reporting into the Sales & Marketing leadership team, you will play a pivotal role in supporting both internal sales and marketing functions through data analysis, campaign management, reporting and process improvement. You will be responsible for creating and delivering targeted campaigns, maintaining data quality, producing meaningful business insights and identifying opportunities to improve efficiency through automation and enhanced data processes. Day to Day Review and validate lead sources to ensure data accuracy and campaign effectiveness. Analyse market trends and internal data to identify opportunities for targeted sales and marketing activity. Create, manage and optimise telesales and marketing campaigns within the CRM platform. Enrich and analyse data to support revenue growth and strategic decision-making. Develop and maintain automated reporting and data management processes. Identify and implement data validation, cleansing and enrichment tools. Produce, monitor and report on key performance indicators. Design and develop dashboards, visualisations and management reports. Monitor and audit data quality across multiple business functions. Gather and document business requirements from internal stakeholders. Analyse complex datasets and present clear, actionable recommendations to senior management. Support continuous improvement initiatives across sales and marketing operations. YOU? To be successful in this role, you will be a commercially minded data professional with a strong understanding of sales and marketing operations. You will ideally have: Proven experience in a Data Analyst, Campaign Manager, CRM Manager or similar role. Experience working with CRM systems, ideally Salesforce. A track record of delivering measurable results through data-led campaigns. Strong analytical skills with the ability to interpret complex datasets. Experience creating reports, dashboards and visualisations for business stakeholders. Knowledge of data management, validation and cleansing processes. Excellent communication and stakeholder management skills. An understanding of sales processes and campaign performance metrics. Strong organisational skills with the ability to manage multiple priorities. A proactive, self-motivated approach and a passion for continuous improvement. What's on Offer? Opportunity to join a recognised industry leader with a strong reputation and established customer base. A varied and impactful role with genuine influence across sales and marketing functions. Ongoing professional development and career progression opportunities. Supportive and collaborative working environment. Opportunity to contribute to major business growth initiatives. If you are passionate about data, campaign performance and turning insights into commercial results, I would be keen to hear from you. 51956CC1R INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio Pricing Lead (Portfolio Management) Location: Primarily remote with occasional travel. Offices located in Kent, Cambridgeshire, Manchester, London and Stoke-on-Trent. Role Overview We are seeking an experienced Portfolio Pricing Lead to play a pivotal role in our growing Portfolio Management function within the dynamic world of personal lines pricing. This role is suited to a highly capable senior analyst or pricing lead who is already operating with significant autonomy, strategic influence, and technical depth. You will own and steer critical elements of portfolio performance, influencing pricing strategy, conducting pricing related modelling, shaping how we optimise profitability and assess price change impact across our Car and Van products. As a subject matter expert, you will lead sophisticated analytical initiatives, drive pricing interventions, and influence decision making across senior stakeholders. In addition to overseeing key analytical deliverables, as part of a growing team you will guide and develop analysts, champion best practice pricing methodologies, and contribute to the evolution of our pricing capability and operating model. The Pricing Portfolio Management team is responsible for innovating optimisation approaches, refreshing and enhancing impact assessment methodologies, ensuring our market pricing capability is continuously improving, and managing key portfolio pricing strategies within primarily aggregator driven markets. Key Responsibilities Lead the design, enhancement, and implementation of portfolio performance monitoring frameworks across product lines, ensuring clarity of insight and proactive issue identification. Drive pricing strategy and tactical interventions, partnering closely with the Pricing Manager and wider leadership to optimise commercial outcomes. Provide senior level analytical oversight, ensuring pricing recommendations are robust, commercially aligned, and supportive of long term profitability goals. Collaborate strategically with Underwriting, Technical Modelling, and Data teams to refine product design, calibrate technical models, and strengthen risk cost feedback loops. Act as the analytical voice across the business, managing senior stakeholder relationships and confidently communicating complex insights and pricing impacts. Coach, support, and develop junior analysts, fostering a high performing, innovative, and curious team culture. Shape and influence the Pricing roadmap, contributing to long term strategic planning, capability development, and continuous improvement initiatives. Key Skills and Experience Extensive experience in Personal Lines Pricing, with evidence of leading projects, influencing senior stakeholders, and owning complex analytical deliverables. Strong proficiency in predictive modelling techniques, which could include Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Networks, and Clustering. Advanced skills in R, Python, PySpark, SAS, or SQL. Proven ability to convert complex performance data into clear, commercially actionable recommendations. Experience with WTW Radar and Emblem is preferred. Exceptional communication skills, capable of simplifying complexity and shaping decisions at all levels. A strong quantitative academic background in Mathematics, Statistics, Engineering, Physics, Computer Science, or Actuarial Science. Behaviours Highly self motivated, with a strong commitment to developing and mentoring others. Logical, structured thinker with a proactive and positive approach to problem solving. Passionate about innovation, continuous improvement, and challenging established ways of working. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Aug 11, 2026
Full time
Portfolio Pricing Lead (Portfolio Management) Location: Primarily remote with occasional travel. Offices located in Kent, Cambridgeshire, Manchester, London and Stoke-on-Trent. Role Overview We are seeking an experienced Portfolio Pricing Lead to play a pivotal role in our growing Portfolio Management function within the dynamic world of personal lines pricing. This role is suited to a highly capable senior analyst or pricing lead who is already operating with significant autonomy, strategic influence, and technical depth. You will own and steer critical elements of portfolio performance, influencing pricing strategy, conducting pricing related modelling, shaping how we optimise profitability and assess price change impact across our Car and Van products. As a subject matter expert, you will lead sophisticated analytical initiatives, drive pricing interventions, and influence decision making across senior stakeholders. In addition to overseeing key analytical deliverables, as part of a growing team you will guide and develop analysts, champion best practice pricing methodologies, and contribute to the evolution of our pricing capability and operating model. The Pricing Portfolio Management team is responsible for innovating optimisation approaches, refreshing and enhancing impact assessment methodologies, ensuring our market pricing capability is continuously improving, and managing key portfolio pricing strategies within primarily aggregator driven markets. Key Responsibilities Lead the design, enhancement, and implementation of portfolio performance monitoring frameworks across product lines, ensuring clarity of insight and proactive issue identification. Drive pricing strategy and tactical interventions, partnering closely with the Pricing Manager and wider leadership to optimise commercial outcomes. Provide senior level analytical oversight, ensuring pricing recommendations are robust, commercially aligned, and supportive of long term profitability goals. Collaborate strategically with Underwriting, Technical Modelling, and Data teams to refine product design, calibrate technical models, and strengthen risk cost feedback loops. Act as the analytical voice across the business, managing senior stakeholder relationships and confidently communicating complex insights and pricing impacts. Coach, support, and develop junior analysts, fostering a high performing, innovative, and curious team culture. Shape and influence the Pricing roadmap, contributing to long term strategic planning, capability development, and continuous improvement initiatives. Key Skills and Experience Extensive experience in Personal Lines Pricing, with evidence of leading projects, influencing senior stakeholders, and owning complex analytical deliverables. Strong proficiency in predictive modelling techniques, which could include Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Networks, and Clustering. Advanced skills in R, Python, PySpark, SAS, or SQL. Proven ability to convert complex performance data into clear, commercially actionable recommendations. Experience with WTW Radar and Emblem is preferred. Exceptional communication skills, capable of simplifying complexity and shaping decisions at all levels. A strong quantitative academic background in Mathematics, Statistics, Engineering, Physics, Computer Science, or Actuarial Science. Behaviours Highly self motivated, with a strong commitment to developing and mentoring others. Logical, structured thinker with a proactive and positive approach to problem solving. Passionate about innovation, continuous improvement, and challenging established ways of working. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team. Key Responsibilities: Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team. Key Responsibilities: Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Business Analyst Contract - Leicester 1 day a week In order to produce the business case, a plan has been produced to engage stakeholders and gather user needs under a tight timeframe. Business Analyst support is essential for this. 2. Objectives Get up-to-speed on the project and what is required, including reviewing background documents and getting an overview from the relevant functional leads. Stakeholder mapping & prioritization - Identify key stakeholders for each function and prioritize consultation based on their roles and needs. Pay attention to who is not at the table and invite them or have them in mind as the group prioritises. Develop process and materials to gather and prioritise user stories with the relevant stakeholders, including development of presentations, surveys, ranking tools and discussion guides that can be tailored by each stakeholder group (caucus). Support and document the gathering of user stories in collaboration with functional (caucus) leads Analyse feedback - review and consolidate collected data from consultations, identifying common and unique priorities, themes, and contrasts. Support the documentation of relevant process flows in collaboration with TBS workstream leads Compile a report summarizing stakeholder feedback from caucuses and recommendations for the MVP development A Business Analyst with experience of, process modelling, gathering, articulating and analysing user stories and process flows.
Aug 11, 2026
Contractor
Business Analyst Contract - Leicester 1 day a week In order to produce the business case, a plan has been produced to engage stakeholders and gather user needs under a tight timeframe. Business Analyst support is essential for this. 2. Objectives Get up-to-speed on the project and what is required, including reviewing background documents and getting an overview from the relevant functional leads. Stakeholder mapping & prioritization - Identify key stakeholders for each function and prioritize consultation based on their roles and needs. Pay attention to who is not at the table and invite them or have them in mind as the group prioritises. Develop process and materials to gather and prioritise user stories with the relevant stakeholders, including development of presentations, surveys, ranking tools and discussion guides that can be tailored by each stakeholder group (caucus). Support and document the gathering of user stories in collaboration with functional (caucus) leads Analyse feedback - review and consolidate collected data from consultations, identifying common and unique priorities, themes, and contrasts. Support the documentation of relevant process flows in collaboration with TBS workstream leads Compile a report summarizing stakeholder feedback from caucuses and recommendations for the MVP development A Business Analyst with experience of, process modelling, gathering, articulating and analysing user stories and process flows.
FP&A Analyst Salary: Up to 60,000 Location: London (SW) Hybrid: 3 days per week in the office, 2 days WFH We are looking for an experienced FP&A Analyst to join a growing finance team. This role will focus on improving reporting processes, managing financial data and reconciliations, and providing analysis to support business decisions. Key Responsibilities Improve FP&A reporting, planning and forecasting processes. Investigate and resolve discrepancies between financial and operational systems. Build robust, repeatable reconciliation processes. Support forecasting, commercial analysis and management reporting. Identify opportunities to improve systems, processes and data quality. Present financial information clearly to non-finance stakeholders. About You Experience in FP&A, financial analysis or management accounting. Strong experience with financial planning/reporting systems such as Vena, Anaplan, TM1, Adaptive Insights, OneStream, Hyperion or similar. Strong analytical and problem-solving skills. Excellent attention to detail and a high level of data accuracy. Proactive, organised and comfortable working independently. Confident investigating data discrepancies and finding root causes. Strong Excel and data analysis skills. This is an excellent opportunity for someone who enjoys working with finance, systems and data, and who wants to improve the way FP&A operates rather than simply maintain existing processes.
Aug 11, 2026
Full time
FP&A Analyst Salary: Up to 60,000 Location: London (SW) Hybrid: 3 days per week in the office, 2 days WFH We are looking for an experienced FP&A Analyst to join a growing finance team. This role will focus on improving reporting processes, managing financial data and reconciliations, and providing analysis to support business decisions. Key Responsibilities Improve FP&A reporting, planning and forecasting processes. Investigate and resolve discrepancies between financial and operational systems. Build robust, repeatable reconciliation processes. Support forecasting, commercial analysis and management reporting. Identify opportunities to improve systems, processes and data quality. Present financial information clearly to non-finance stakeholders. About You Experience in FP&A, financial analysis or management accounting. Strong experience with financial planning/reporting systems such as Vena, Anaplan, TM1, Adaptive Insights, OneStream, Hyperion or similar. Strong analytical and problem-solving skills. Excellent attention to detail and a high level of data accuracy. Proactive, organised and comfortable working independently. Confident investigating data discrepancies and finding root causes. Strong Excel and data analysis skills. This is an excellent opportunity for someone who enjoys working with finance, systems and data, and who wants to improve the way FP&A operates rather than simply maintain existing processes.
Risk Technical Analyst London/Hybrid Contract to end March 2027 initially Day rate from 550 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are looking for an experienced Credit and Market Risk Technical Analyst to join the team on an initial contract to the end of March 2027 with the potential to extend. The position is being offered with hybrid working being in the office 3 days a week with the remainder from home. Working at the intersection of Front Office, Risk and Technology , you will play a key role in supporting the onboarding of new products and assessing their impact across risk processes, controls, data and technology platforms. Acting as a bridge between business stakeholders and development teams, you will evaluate business and regulatory requirements, translate them into technical solutions, and support the delivery of strategic enhancements across Credit and Market Risk systems. The role covers the full risk lifecycle, including credit risk exposures, counterparty credit risk, collateral and margining, impairment, market risk measurement, stress testing, risk limits, capital calculations and regulatory reporting . You will work closely with Credit Risk, Market Risk, Treasury, Finance, Front Office, Quants, Data and Technology teams to ensure robust risk capabilities and regulatory compliance. Key Responsibilities Support the assessment, governance and onboarding of new products and business initiatives. Analyse the impact of regulatory and business change on risk systems, controls, data flows and reporting. Translate business requirements into functional and technical solutions, working closely with development teams. Deliver enhancements across Credit and Market Risk platforms. Engage with stakeholders across Front Office, Risk, Finance, Treasury and Technology functions. Perform data analysis and investigation activities using SQL and Python. Key Skills & Experience Strong experience within Credit Risk and Market Risk gained in a banking or financial services environment. Knowledge of areas such as SA-CCR, counterparty credit risk, limits and exposures, IFRS9, VaR, stress testing, FRTB and Basel regulations . Experience delivering risk technology, regulatory change, product onboarding or transformation initiatives. Strong stakeholder management skills with the ability to operate across both business and technology teams. Hands-on experience using SQL and Python for data analysis and investigation. Experience with risk platforms such as Murex, Calypso, Moody's, AxiomSL/Wolters Kluwer or similar would be advantageous. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 11, 2026
Contractor
Risk Technical Analyst London/Hybrid Contract to end March 2027 initially Day rate from 550 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are looking for an experienced Credit and Market Risk Technical Analyst to join the team on an initial contract to the end of March 2027 with the potential to extend. The position is being offered with hybrid working being in the office 3 days a week with the remainder from home. Working at the intersection of Front Office, Risk and Technology , you will play a key role in supporting the onboarding of new products and assessing their impact across risk processes, controls, data and technology platforms. Acting as a bridge between business stakeholders and development teams, you will evaluate business and regulatory requirements, translate them into technical solutions, and support the delivery of strategic enhancements across Credit and Market Risk systems. The role covers the full risk lifecycle, including credit risk exposures, counterparty credit risk, collateral and margining, impairment, market risk measurement, stress testing, risk limits, capital calculations and regulatory reporting . You will work closely with Credit Risk, Market Risk, Treasury, Finance, Front Office, Quants, Data and Technology teams to ensure robust risk capabilities and regulatory compliance. Key Responsibilities Support the assessment, governance and onboarding of new products and business initiatives. Analyse the impact of regulatory and business change on risk systems, controls, data flows and reporting. Translate business requirements into functional and technical solutions, working closely with development teams. Deliver enhancements across Credit and Market Risk platforms. Engage with stakeholders across Front Office, Risk, Finance, Treasury and Technology functions. Perform data analysis and investigation activities using SQL and Python. Key Skills & Experience Strong experience within Credit Risk and Market Risk gained in a banking or financial services environment. Knowledge of areas such as SA-CCR, counterparty credit risk, limits and exposures, IFRS9, VaR, stress testing, FRTB and Basel regulations . Experience delivering risk technology, regulatory change, product onboarding or transformation initiatives. Strong stakeholder management skills with the ability to operate across both business and technology teams. Hands-on experience using SQL and Python for data analysis and investigation. Experience with risk platforms such as Murex, Calypso, Moody's, AxiomSL/Wolters Kluwer or similar would be advantageous. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The successful candidate will join the dynamic CDPO-VO team, playing a pivotal role in shaping and delivering the Local Authority (LA) portal product and the new Welsh Valuation Tools Product. As one of three dedicated Product Managers with responsibility for the council tax products, you will be part of a collaborative group driving innovation and service excellence. The portfolio includes opportunities to harness artificial intelligence (AI) to streamline processes and enhance user experience, ensuring our digital services remain at the forefront of government transformation. You will work closely with a multidisciplinary team, leveraging the latest technology to deliver impactful solutions for local authorities and customers alike. Job description A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed. Person specification Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Essential Criteria Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships. Experience of leading a product team or project team to deliver its stated outcomes. Ability to define and adapt product scopes based on new insights. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience in backlog management and prioritisation. Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards. Research and analytical skills to assess user feedback and integrate insights into product development. Desirable Criteria Knowledge of user research, or service or interaction design, and how to apply them to design better products. Prior experience of agile working. Working knowledge of ITIL v4 or willingness to learn. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Working Together We only ask for evidence of these behaviours on your application form: Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The successful candidate will join the dynamic CDPO-VO team, playing a pivotal role in shaping and delivering the Local Authority (LA) portal product and the new Welsh Valuation Tools Product. As one of three dedicated Product Managers with responsibility for the council tax products, you will be part of a collaborative group driving innovation and service excellence. The portfolio includes opportunities to harness artificial intelligence (AI) to streamline processes and enhance user experience, ensuring our digital services remain at the forefront of government transformation. You will work closely with a multidisciplinary team, leveraging the latest technology to deliver impactful solutions for local authorities and customers alike. Job description A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed. Person specification Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Essential Criteria Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships. Experience of leading a product team or project team to deliver its stated outcomes. Ability to define and adapt product scopes based on new insights. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience in backlog management and prioritisation. Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards. Research and analytical skills to assess user feedback and integrate insights into product development. Desirable Criteria Knowledge of user research, or service or interaction design, and how to apply them to design better products. Prior experience of agile working. Working knowledge of ITIL v4 or willingness to learn. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Working Together We only ask for evidence of these behaviours on your application form: Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence . click apply for full job details
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 11, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Operations Business Analyst Location: Chester Working Pattern: Onsite during initial training period, followed by hybrid working The Opportunity We're looking for an Operations Business Analyst to join a collaborative and fast-paced financial services team in Chester. This is an excellent opportunity for someone with experience in financial services, banking operations, client services, investment operations, business support, middle office, or business analysis who enjoys problem-solving, stakeholder engagement and continuous improvement. The team is open-minded regarding background and experience. Whilst exposure to areas such as margin, collateral, clearing, derivatives or markets operations would be advantageous, these skills are not essential . The successful candidate will receive structured training and support to develop their knowledge and expertise. We're particularly interested in candidates who can demonstrate strong analytical skills, attention to detail, stakeholder management capability and a genuine willingness to learn. What You'll Be Doing Supporting operational processes within a busy financial services environment. Building strong relationships with internal and external stakeholders. Investigating and resolving operational queries and exceptions. Analysing data and identifying opportunities for process improvement. Contributing to operational efficiency and business change initiatives. Producing reports and management information to support business decision-making. Working closely with a variety of business functions to ensure operational activities are completed accurately and on time. Developing knowledge of financial markets, operational processes and risk management practices. What We're Looking For Essential Experience within Financial Services, Banking, Operations, Client Services, Investment Operations, Business Support, Business Analysis or a similar environment. Strong communication and stakeholder management skills. Ability to build relationships with both internal and external clients. Excellent attention to detail and organisational skills. Strong analytical and problem-solving abilities. A proactive approach and willingness to learn. Ability to thrive in a fast-paced environment where priorities can change. Highly Desirable Experience in a client-facing or stakeholder-focused role. Exposure to financial markets or investment banking environments. Experience supporting operational change, process improvement or transformation initiatives. Strong Excel and reporting skills. Nice to Have Experience in any of the following areas would be beneficial but is not required : Collateral Management Margin Management Clearing Operations Prime Brokerage Futures & Options Derivatives Operations Markets Operations Middle Office Reconciliations Counterparty Risk Cash & Securities Operations FX Operations Trade Support UAT Testing Requirements Gathering Agile or Waterfall delivery methodologies JIRA Regulatory change programmes Why Apply? This role offers the opportunity to join a specialist financial services team that places significant emphasis on learning, development and long-term career growth. The hiring team is looking for individuals with the right mindset, aptitude and stakeholder skills, rather than expecting candidates to arrive with experience across every aspect of the role. If you have a financial services background, enjoy working with people, solving problems and developing new skills, we'd love to hear from you.
Aug 11, 2026
Contractor
Operations Business Analyst Location: Chester Working Pattern: Onsite during initial training period, followed by hybrid working The Opportunity We're looking for an Operations Business Analyst to join a collaborative and fast-paced financial services team in Chester. This is an excellent opportunity for someone with experience in financial services, banking operations, client services, investment operations, business support, middle office, or business analysis who enjoys problem-solving, stakeholder engagement and continuous improvement. The team is open-minded regarding background and experience. Whilst exposure to areas such as margin, collateral, clearing, derivatives or markets operations would be advantageous, these skills are not essential . The successful candidate will receive structured training and support to develop their knowledge and expertise. We're particularly interested in candidates who can demonstrate strong analytical skills, attention to detail, stakeholder management capability and a genuine willingness to learn. What You'll Be Doing Supporting operational processes within a busy financial services environment. Building strong relationships with internal and external stakeholders. Investigating and resolving operational queries and exceptions. Analysing data and identifying opportunities for process improvement. Contributing to operational efficiency and business change initiatives. Producing reports and management information to support business decision-making. Working closely with a variety of business functions to ensure operational activities are completed accurately and on time. Developing knowledge of financial markets, operational processes and risk management practices. What We're Looking For Essential Experience within Financial Services, Banking, Operations, Client Services, Investment Operations, Business Support, Business Analysis or a similar environment. Strong communication and stakeholder management skills. Ability to build relationships with both internal and external clients. Excellent attention to detail and organisational skills. Strong analytical and problem-solving abilities. A proactive approach and willingness to learn. Ability to thrive in a fast-paced environment where priorities can change. Highly Desirable Experience in a client-facing or stakeholder-focused role. Exposure to financial markets or investment banking environments. Experience supporting operational change, process improvement or transformation initiatives. Strong Excel and reporting skills. Nice to Have Experience in any of the following areas would be beneficial but is not required : Collateral Management Margin Management Clearing Operations Prime Brokerage Futures & Options Derivatives Operations Markets Operations Middle Office Reconciliations Counterparty Risk Cash & Securities Operations FX Operations Trade Support UAT Testing Requirements Gathering Agile or Waterfall delivery methodologies JIRA Regulatory change programmes Why Apply? This role offers the opportunity to join a specialist financial services team that places significant emphasis on learning, development and long-term career growth. The hiring team is looking for individuals with the right mindset, aptitude and stakeholder skills, rather than expecting candidates to arrive with experience across every aspect of the role. If you have a financial services background, enjoy working with people, solving problems and developing new skills, we'd love to hear from you.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you thrive in a collaborate environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60,000 colleagues to support, and c£850 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. Visit our YouTube channel to watch the full series and come and discover your potential. This role sits within HMRC's Chief Digital & Information Office (CDIO) Group and is part of the CDIO Borders and Trade area, working across the Customs & Excise and Border Services Delivery teams. Our teams deliver in-house solutions for a broad range of technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. This is an exciting opportunity to join HMRC's Government Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Job description Do you want to lead a high-performing team within HMRC's Performance Analysis community, developing performance frameworks to inform how HMRC deliver and optimise its services? We are looking to recruit a Lead Performance Analyst to lead and manage our new Performance Analysis capability as part of our overall transformation to product-centric teams. This is a pivotal role in which you will lead the delivery and performance of the team, developing performance frameworks, defining KPIs, OKRs and delivering actionable insights to shape decision-making and the future of our IT products and services. You will work closely with stakeholders at all levels across Borders and Trade, CDIO and beyond to ensure our products and services are data-informed, user-focused, and continuously improving. You will manage Senior Performance Analysts identifying performance and capability requirements. You will contribute to the wider performance analysis community, lead on sharing best practice and learning from wider colleagues; helping to strengthen capability within HMRC. Person specification You will: Lead delivery of performance analysis across a portfolio of Borders and Trade services, products and platforms, overseeing and shaping the team across our newly formed analysis capability. Lead, manage and mentor the team, supporting their professional development in analysis and tools such as Power BI, CIP, Splunk and wider. Remove blockers and act as an escalation point for issues. Develop and embed performance frameworks that align with HMRC's strategic goals, enabling and providing data-driven insights to drive decision-making and continuous improvement. Interpret analysis data and results to allow us to understand and anticipate customer behaviour and product performance, including the identification of triggers that lead to insights. Create compelling evidence-based and actionable data stories in a visual and accessible way to inform decision-making. Define and monitor joined-up KPIs and OKRs to support strategy and outcomes, working with wider teams and senior stakeholders to ensure performance measures are meaningful and actionable. Champion the use of data and insight; ensuring performance analysis is embedded in service / product design and delivery. Collaborate across disciplines, including user research, product management, delivery and service design, to build a holistic view of service and product performance. Drive innovation in analysis, using advanced techniques in behavioural analytics to understand user behaviour, product performance and service impact. Be an integral part of the product management leadership team. Work across the performance analysis profession to share and promote best practice, learn from the community and continuously develop your own skills. Essential Criteria: Ability to undertake performance analysis and provide insight, with skills specified for the 'Lead Performance Analyst' role in the Government Digital and Data profession. Proven experience in leading performance analysis in a digital or data-driven environment. Strong technical skills in Power BI, Splunk and CIP alongside wider analytics tools, to conduct real-time analysis and present data in a visual way. Proficiency in a wide range of web analytics tools and coding languages required for performance analytics e.g. Google Analytics, Google Tag Manger, Looker Studio, SQL, Python. Ability to develop performance frameworks and define KPIs and OKRs that align with strategic goals and outcomes. Excellent stakeholder management and communication skills, with the ability to influence at senior levels. Experience managing and developing analysts, fostering a culture of learning and continuous improvement. A user-centred mindset, with a commitment to improving public / customer focussed services through data and insight. Desirable Criteria: Experience working in government or large-scale organisations. Familiarity with digital service standards and agile delivery environments. Additional Security Information This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Technical skills We'll assess you against these technical skills during the selection process: - Analysis and Insight - Communicating analysis and insight - Performance Measurement Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you thrive in a collaborate environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60,000 colleagues to support, and c£850 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. Visit our YouTube channel to watch the full series and come and discover your potential. This role sits within HMRC's Chief Digital & Information Office (CDIO) Group and is part of the CDIO Borders and Trade area, working across the Customs & Excise and Border Services Delivery teams. Our teams deliver in-house solutions for a broad range of technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. This is an exciting opportunity to join HMRC's Government Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Job description Do you want to lead a high-performing team within HMRC's Performance Analysis community, developing performance frameworks to inform how HMRC deliver and optimise its services? We are looking to recruit a Lead Performance Analyst to lead and manage our new Performance Analysis capability as part of our overall transformation to product-centric teams. This is a pivotal role in which you will lead the delivery and performance of the team, developing performance frameworks, defining KPIs, OKRs and delivering actionable insights to shape decision-making and the future of our IT products and services. You will work closely with stakeholders at all levels across Borders and Trade, CDIO and beyond to ensure our products and services are data-informed, user-focused, and continuously improving. You will manage Senior Performance Analysts identifying performance and capability requirements. You will contribute to the wider performance analysis community, lead on sharing best practice and learning from wider colleagues; helping to strengthen capability within HMRC. Person specification You will: Lead delivery of performance analysis across a portfolio of Borders and Trade services, products and platforms, overseeing and shaping the team across our newly formed analysis capability. Lead, manage and mentor the team, supporting their professional development in analysis and tools such as Power BI, CIP, Splunk and wider. Remove blockers and act as an escalation point for issues. Develop and embed performance frameworks that align with HMRC's strategic goals, enabling and providing data-driven insights to drive decision-making and continuous improvement. Interpret analysis data and results to allow us to understand and anticipate customer behaviour and product performance, including the identification of triggers that lead to insights. Create compelling evidence-based and actionable data stories in a visual and accessible way to inform decision-making. Define and monitor joined-up KPIs and OKRs to support strategy and outcomes, working with wider teams and senior stakeholders to ensure performance measures are meaningful and actionable. Champion the use of data and insight; ensuring performance analysis is embedded in service / product design and delivery. Collaborate across disciplines, including user research, product management, delivery and service design, to build a holistic view of service and product performance. Drive innovation in analysis, using advanced techniques in behavioural analytics to understand user behaviour, product performance and service impact. Be an integral part of the product management leadership team. Work across the performance analysis profession to share and promote best practice, learn from the community and continuously develop your own skills. Essential Criteria: Ability to undertake performance analysis and provide insight, with skills specified for the 'Lead Performance Analyst' role in the Government Digital and Data profession. Proven experience in leading performance analysis in a digital or data-driven environment. Strong technical skills in Power BI, Splunk and CIP alongside wider analytics tools, to conduct real-time analysis and present data in a visual way. Proficiency in a wide range of web analytics tools and coding languages required for performance analytics e.g. Google Analytics, Google Tag Manger, Looker Studio, SQL, Python. Ability to develop performance frameworks and define KPIs and OKRs that align with strategic goals and outcomes. Excellent stakeholder management and communication skills, with the ability to influence at senior levels. Experience managing and developing analysts, fostering a culture of learning and continuous improvement. A user-centred mindset, with a commitment to improving public / customer focussed services through data and insight. Desirable Criteria: Experience working in government or large-scale organisations. Familiarity with digital service standards and agile delivery environments. Additional Security Information This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Leadership Technical skills We'll assess you against these technical skills during the selection process: - Analysis and Insight - Communicating analysis and insight - Performance Measurement Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others . click apply for full job details
Goodman Masson are partnering with a leading global private markets investment firm to recruit a Finance Analyst into their Investment Finance team. This is an excellent opportunity for a qualified accountant to gain broad exposure across private equity, private credit and wider private markets strategies within a highly commercial finance function that partners closely with investment, investor-facing and treasury teams. The role offers excellent exposure to live investment activity, liquidity management, fundraising support and strategic finance projects within a fast-paced and collaborative environment. The firm is known for its strong track record of developing finance talent. Many team members progress internally as their responsibilities grow, and individuals are encouraged to take ownership, contribute ideas and develop a broad commercial understanding of the investment lifecycle. The business operates in a highly collaborative and meritocratic environment with a genuinely low hierarchy culture, where high performers are given meaningful responsibility and exposure from an early stage. The successful candidate will work in a high profile, fast-paced team where proactive thinking, strong interpersonal skills and the ability to influence are key to success. Responsibilities will include: Partnering with investment teams to support new transactions, ensuring appropriate funding, liquidity and operational readiness throughout the investment lifecycle; Supporting treasury activities including cashflow forecasting, liquidity management, FX execution and financing arrangements across multiple investment vehicles; Producing commercial analysis and reporting to support senior management decision making across liquidity, investment activity, fund performance and treasury strategy; Partnering with Investor Relations to support fundraising activities, performance analysis and investor due diligence requests; Working alongside finance, legal and operational teams to support the establishment of new investment structures and fund launches; Coordinating with external service providers, including fund administrators and auditors, to support quarterly reporting and annual financial statement processes; Contributing to process improvement, automation and systems enhancement initiatives, working closely with finance and technology teams to improve efficiency and scalability; Supporting cross functional projects across finance, investment, treasury and operations as the business continues to grow. Key requirements: Recently qualified accountant (ACA / ACCA / CIMA) with 0 to 3 years' post qualified experience; Trained in practice (Audit, Transaction Services, M&A, Corporate Finance, etc.) and/or in industry (Fund Accounting, Investment Banking graduate rotations, etc.) within Private Equity, Private Credit, Investment Management or wider Financial Services; Strong academic background, including a 2:1 degree (or above) and an A grade (or above) in A Level Mathematics; Strong analytical skills with excellent attention to detail; Advanced Excel skills and confidence working with financial data and financial models; Strong communication and interpersonal skills, with the confidence to engage with senior stakeholders and build relationships across the business; Proactive mindset with the confidence to take ownership, solve problems and identify opportunities to improve processes; Exposure to treasury, liquidity management, cashflow forecasting, fund structures, financing, capital markets or investment performance analysis would be advantageous.
Aug 11, 2026
Full time
Goodman Masson are partnering with a leading global private markets investment firm to recruit a Finance Analyst into their Investment Finance team. This is an excellent opportunity for a qualified accountant to gain broad exposure across private equity, private credit and wider private markets strategies within a highly commercial finance function that partners closely with investment, investor-facing and treasury teams. The role offers excellent exposure to live investment activity, liquidity management, fundraising support and strategic finance projects within a fast-paced and collaborative environment. The firm is known for its strong track record of developing finance talent. Many team members progress internally as their responsibilities grow, and individuals are encouraged to take ownership, contribute ideas and develop a broad commercial understanding of the investment lifecycle. The business operates in a highly collaborative and meritocratic environment with a genuinely low hierarchy culture, where high performers are given meaningful responsibility and exposure from an early stage. The successful candidate will work in a high profile, fast-paced team where proactive thinking, strong interpersonal skills and the ability to influence are key to success. Responsibilities will include: Partnering with investment teams to support new transactions, ensuring appropriate funding, liquidity and operational readiness throughout the investment lifecycle; Supporting treasury activities including cashflow forecasting, liquidity management, FX execution and financing arrangements across multiple investment vehicles; Producing commercial analysis and reporting to support senior management decision making across liquidity, investment activity, fund performance and treasury strategy; Partnering with Investor Relations to support fundraising activities, performance analysis and investor due diligence requests; Working alongside finance, legal and operational teams to support the establishment of new investment structures and fund launches; Coordinating with external service providers, including fund administrators and auditors, to support quarterly reporting and annual financial statement processes; Contributing to process improvement, automation and systems enhancement initiatives, working closely with finance and technology teams to improve efficiency and scalability; Supporting cross functional projects across finance, investment, treasury and operations as the business continues to grow. Key requirements: Recently qualified accountant (ACA / ACCA / CIMA) with 0 to 3 years' post qualified experience; Trained in practice (Audit, Transaction Services, M&A, Corporate Finance, etc.) and/or in industry (Fund Accounting, Investment Banking graduate rotations, etc.) within Private Equity, Private Credit, Investment Management or wider Financial Services; Strong academic background, including a 2:1 degree (or above) and an A grade (or above) in A Level Mathematics; Strong analytical skills with excellent attention to detail; Advanced Excel skills and confidence working with financial data and financial models; Strong communication and interpersonal skills, with the confidence to engage with senior stakeholders and build relationships across the business; Proactive mindset with the confidence to take ownership, solve problems and identify opportunities to improve processes; Exposure to treasury, liquidity management, cashflow forecasting, fund structures, financing, capital markets or investment performance analysis would be advantageous.
PMO Analyst - Strategic Workforce Planning Defence Programme Location: Remote Working Contract: 6 months Rate: £24 Per Hour Inside IR35 Start: ASAP Are you a PMO Analyst looking for a new opportunity to support Strategic Workforce Planning on a major defence programme? This is a remote position, offering the opportunity to contribute to a high-profile, complex programme while helping shape how future workforce requirements are understood, planned and delivered. Responsibilities and Expectations: Analysing workforce data including headcount, skills, recruitment trends, turnover and demographics to identify risks, trends and opportunities. Developing dashboards, reports and visualisations that provide clear insight for senior decision-makers. Supporting multi-year strategic workforce plans aligned with programme and organisational objectives. Producing workforce forecasts and running "what-if" scenarios around demand, attrition, productivity, transformation and organisational change. Supporting workforce and capability modelling to identify future resourcing pressures. Translating complex datasets into clear, concise and compelling recommendations. Helping identify appropriate interventions, including strategic recruitment, talent pipelines, reskilling and capability development. Skills and Qualifications: Experience within PMO, strategic workforce planning, workforce analytics, business analytics or strategic planning. Strong analytical and quantitative skills with confidence working with complex datasets. Strong Excel skills and experience using reporting/visualisation tools such as Power BI or Tableau. Experience of forecasting, trend analysis, scenario planning or other quantitative modelling techniques. The ability to build dashboards and management information that supports effective decision-making. Confidence translating analysis into practical, evidence-based recommendations. Excellent stakeholder engagement and communication skills. An organised, methodical approach with strong attention to data quality and governance. Please note that this role will require UK Security Clearance! If you are interested and qualified, please apply or email (url removed)
Aug 10, 2026
Contractor
PMO Analyst - Strategic Workforce Planning Defence Programme Location: Remote Working Contract: 6 months Rate: £24 Per Hour Inside IR35 Start: ASAP Are you a PMO Analyst looking for a new opportunity to support Strategic Workforce Planning on a major defence programme? This is a remote position, offering the opportunity to contribute to a high-profile, complex programme while helping shape how future workforce requirements are understood, planned and delivered. Responsibilities and Expectations: Analysing workforce data including headcount, skills, recruitment trends, turnover and demographics to identify risks, trends and opportunities. Developing dashboards, reports and visualisations that provide clear insight for senior decision-makers. Supporting multi-year strategic workforce plans aligned with programme and organisational objectives. Producing workforce forecasts and running "what-if" scenarios around demand, attrition, productivity, transformation and organisational change. Supporting workforce and capability modelling to identify future resourcing pressures. Translating complex datasets into clear, concise and compelling recommendations. Helping identify appropriate interventions, including strategic recruitment, talent pipelines, reskilling and capability development. Skills and Qualifications: Experience within PMO, strategic workforce planning, workforce analytics, business analytics or strategic planning. Strong analytical and quantitative skills with confidence working with complex datasets. Strong Excel skills and experience using reporting/visualisation tools such as Power BI or Tableau. Experience of forecasting, trend analysis, scenario planning or other quantitative modelling techniques. The ability to build dashboards and management information that supports effective decision-making. Confidence translating analysis into practical, evidence-based recommendations. Excellent stakeholder engagement and communication skills. An organised, methodical approach with strong attention to data quality and governance. Please note that this role will require UK Security Clearance! If you are interested and qualified, please apply or email (url removed)
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from 50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based 2 days a week. The position is based in the Edinburgh office however Leeds and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers, you will act as the voice of the customer, using data and insight to identify friction points, influence priorities and drive improvements that deliver better customer outcomes. This role is ideal for someone who is passionate about customer experience, journey optimisation and continuous improvement within a digital environment. Key Responsibilities Understand and optimise end-to-end customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product, Design and Engineering teams to deliver customer-focused solutions. Drive innovation and continuous improvement across digital journeys. Build alignment across stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with the ability to translate customer data into actionable insights. Experience identifying customer pain points and implementing improvements. Strong stakeholder management and influencing skills. Experience working within Agile, product-led or digital delivery environments. Customer-centric mindset with excellent problem-solving and critical-thinking abilities. Desirable Experience within Financial Services, Banking, Insurance or other regulated industries. Experience using journey mapping tools such as Visio, Miro or Lucidchart. Experience influencing product roadmaps, backlogs or prioritisation decisions. Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer journeys, using customer insight to drive change, and working closely with Product, Design and Engineering teams to enhance customer experiences. Please note: This is not a traditional Business Analyst role. We are looking for a customer-focused professional with strong journey optimisation experience who can use insight, innovation and collaboration to deliver measurable improvements for customers. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 10, 2026
Contractor
Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from 50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based 2 days a week. The position is based in the Edinburgh office however Leeds and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers, you will act as the voice of the customer, using data and insight to identify friction points, influence priorities and drive improvements that deliver better customer outcomes. This role is ideal for someone who is passionate about customer experience, journey optimisation and continuous improvement within a digital environment. Key Responsibilities Understand and optimise end-to-end customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product, Design and Engineering teams to deliver customer-focused solutions. Drive innovation and continuous improvement across digital journeys. Build alignment across stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with the ability to translate customer data into actionable insights. Experience identifying customer pain points and implementing improvements. Strong stakeholder management and influencing skills. Experience working within Agile, product-led or digital delivery environments. Customer-centric mindset with excellent problem-solving and critical-thinking abilities. Desirable Experience within Financial Services, Banking, Insurance or other regulated industries. Experience using journey mapping tools such as Visio, Miro or Lucidchart. Experience influencing product roadmaps, backlogs or prioritisation decisions. Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer journeys, using customer insight to drive change, and working closely with Product, Design and Engineering teams to enhance customer experiences. Please note: This is not a traditional Business Analyst role. We are looking for a customer-focused professional with strong journey optimisation experience who can use insight, innovation and collaboration to deliver measurable improvements for customers. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
