South Holland District Council is seeking a pro-active and results driven Housing Repairs and Voids Manager to lead the delivery of our responsive repairs and voids teams, carrying out repairs and maintenance to 3800 homes. Reporting to the Operations Manager for Repairs and Compliance this key leadership role is responsible managing our internal repairs and voids team that consists of dedicated operational and logistics staff, and ensuring our repairs are completed safely, efficiently and in tune with our core customer-focussed values. We are looking for someone who is passionate about delivering excellent services for tenants whilst strengthening processes, improving performance and embedding best practice across all aspects of property services. As Housing Repairs and Voids Manager, you will: Lead and develop a high-performing Repairs and Voids team. Take the lead on Health and Safety, ensuring our practices adhere to legislation, best practice and internal policies. Facilitate and manage contracts that support the repairs and voids service, ensuring they achieve value for money, strong performance and high-quality outcomes. Review, improve and embed robust processes that deliver consistency, efficiency and compliance. Ensure excellent governance, data management financial management and performance monitoring. Foster a culture of continuous improvement, innovation and customer-focused service delivery. Work closely with the Quality Assurance and Compliance Manager, the Property Services Manager and other senior colleagues to ensure the reactive repairs function contributes towards meeting wider HRA, corporate and legislative requirements. We are looking for a dedicated leader with significant experience in property repairs, maintenance and construction-based health and safety. You will bring: A proven record in leading or managing in a reactive repairs or property maintenance environment, underpinned by good technical knowledge and an ethos of an uncompromising stance on health and safety matters. The ability to analyse performance, identify opportunities for improvement and implement effective solutions. A track record of strengthening operational processes and delivering service improvements. Excellent leadership, communication and stakeholder management skills. Commercial awareness and a commitment to achieving value for money. A collaborative approach with a focus on delivering excellent outcomes for tenants. Why Join Us? This is an exciting opportunity to shape the future of property services at South Holland District Council. You will have the opportunity to influence strategy, modernise services and ensure our residents benefit from professionally managed, well-maintained homes. If you are a forward-thinking property professional who thrives on improving processes, raising standards and leading teams to deliver outstanding results, we would love to hear from you. BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Jul 29, 2026
Full time
South Holland District Council is seeking a pro-active and results driven Housing Repairs and Voids Manager to lead the delivery of our responsive repairs and voids teams, carrying out repairs and maintenance to 3800 homes. Reporting to the Operations Manager for Repairs and Compliance this key leadership role is responsible managing our internal repairs and voids team that consists of dedicated operational and logistics staff, and ensuring our repairs are completed safely, efficiently and in tune with our core customer-focussed values. We are looking for someone who is passionate about delivering excellent services for tenants whilst strengthening processes, improving performance and embedding best practice across all aspects of property services. As Housing Repairs and Voids Manager, you will: Lead and develop a high-performing Repairs and Voids team. Take the lead on Health and Safety, ensuring our practices adhere to legislation, best practice and internal policies. Facilitate and manage contracts that support the repairs and voids service, ensuring they achieve value for money, strong performance and high-quality outcomes. Review, improve and embed robust processes that deliver consistency, efficiency and compliance. Ensure excellent governance, data management financial management and performance monitoring. Foster a culture of continuous improvement, innovation and customer-focused service delivery. Work closely with the Quality Assurance and Compliance Manager, the Property Services Manager and other senior colleagues to ensure the reactive repairs function contributes towards meeting wider HRA, corporate and legislative requirements. We are looking for a dedicated leader with significant experience in property repairs, maintenance and construction-based health and safety. You will bring: A proven record in leading or managing in a reactive repairs or property maintenance environment, underpinned by good technical knowledge and an ethos of an uncompromising stance on health and safety matters. The ability to analyse performance, identify opportunities for improvement and implement effective solutions. A track record of strengthening operational processes and delivering service improvements. Excellent leadership, communication and stakeholder management skills. Commercial awareness and a commitment to achieving value for money. A collaborative approach with a focus on delivering excellent outcomes for tenants. Why Join Us? This is an exciting opportunity to shape the future of property services at South Holland District Council. You will have the opportunity to influence strategy, modernise services and ensure our residents benefit from professionally managed, well-maintained homes. If you are a forward-thinking property professional who thrives on improving processes, raising standards and leading teams to deliver outstanding results, we would love to hear from you. BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Office Manager Winchester Salary 30/ 35k We're seeking a proactive and detail-oriented Office Manager to play a pivotal role in the day-to-day success of the business based in Winchester. This position sits at the heart of operations, ensuring their people, processes, systems, and financial administration run efficiently across the organisation. Working closely with senior leadership, you'll coordinate a broad range of activities spanning office management, finance support, HR administration, systems management, and project coordination. The Role Business Operations & Office Management Oversee the smooth running of office activities across multiple locations Manage workplace resources, including office supplies, PPE, branded materials, and equipment Coordinate supplier relationships, utilities, and service contracts Maintain organised and compliant document management systems within SharePoint and other platforms Continuously identify opportunities to improve administrative processes and efficiency Finance & Administration Support Assist with the maintenance of financial records and reporting information Process supplier invoices and maintain accurate digital records Support banking and reconciliation activities Monitor business expenditure and maintain financial tracking information Administer employee expense processes, ensuring accuracy and timely approvals Track project-related costs and expenditure for client billing purposes Client Billing & Revenue Administration Generate and issue customer invoices using accounting systems such as Xero Manage billing schedules, account statements, drawdowns, and ad-hoc invoicing requirements Ensure correct financial coding, VAT treatment, and reporting accuracy Work closely with project teams and directors to validate billing information Support cash flow management through invoice tracking and debtor reporting Maintain accurate forecasting and invoicing records People & HR Coordination Support employee onboarding and offboarding activities Coordinate equipment, technology access, and workplace setup for new starters Maintain HR systems, personnel records, and employee data Manage leaver administration, system access removal, and asset recovery processes Systems & Technology Support Act as the key point of contact for external IT providers Coordinate user accounts, permissions, devices, and mobile services Support the setup and ongoing administration of key business systems and software platforms Project & Commercial Support Help maintain the integrity of CRM data and business information systems Support the setup of new projects, enquiries, and opportunities Assist with project mobilisation and the transition from bid stage through to delivery Contribute to reporting, forecasting, and pipeline management activities Employee Experience & Engagement Coordinate team meetings, office events, and company social activities Support internal communications and wider employee engagement initiatives Help foster a positive, collaborative, and well-connected workplace culture About You You'll be someone who thrives in a varied role, enjoys keeping things organised, and takes pride in delivering high-quality support across multiple areas of a business. You'll likely bring: Exceptional organisational and multitasking skills Strong attention to detail and a methodical approach Confidence working across finance, operational, and administrative processes The ability to manage competing priorities and work independently Excellent communication skills and a professional, approachable manner Previous experience using systems such as Xero, HubSpot, CRM platforms, project management tools, or similar business systems This could also suit someone looking for progression from their existing Administration, Operational or Business support role. This is an opportunity to become a key part of a growing and collaborative organisation where your contribution will have real impact. You'll gain exposure across multiple business functions and play an important role in supporting both operational delivery and strategic growth. The company offer hybrid working, a minimum of 3 days in the office. There would also be a requirement to work from and visit the London office on occasions. If you enjoy bringing structure, efficiency, and energy to a business, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jul 29, 2026
Full time
Office Manager Winchester Salary 30/ 35k We're seeking a proactive and detail-oriented Office Manager to play a pivotal role in the day-to-day success of the business based in Winchester. This position sits at the heart of operations, ensuring their people, processes, systems, and financial administration run efficiently across the organisation. Working closely with senior leadership, you'll coordinate a broad range of activities spanning office management, finance support, HR administration, systems management, and project coordination. The Role Business Operations & Office Management Oversee the smooth running of office activities across multiple locations Manage workplace resources, including office supplies, PPE, branded materials, and equipment Coordinate supplier relationships, utilities, and service contracts Maintain organised and compliant document management systems within SharePoint and other platforms Continuously identify opportunities to improve administrative processes and efficiency Finance & Administration Support Assist with the maintenance of financial records and reporting information Process supplier invoices and maintain accurate digital records Support banking and reconciliation activities Monitor business expenditure and maintain financial tracking information Administer employee expense processes, ensuring accuracy and timely approvals Track project-related costs and expenditure for client billing purposes Client Billing & Revenue Administration Generate and issue customer invoices using accounting systems such as Xero Manage billing schedules, account statements, drawdowns, and ad-hoc invoicing requirements Ensure correct financial coding, VAT treatment, and reporting accuracy Work closely with project teams and directors to validate billing information Support cash flow management through invoice tracking and debtor reporting Maintain accurate forecasting and invoicing records People & HR Coordination Support employee onboarding and offboarding activities Coordinate equipment, technology access, and workplace setup for new starters Maintain HR systems, personnel records, and employee data Manage leaver administration, system access removal, and asset recovery processes Systems & Technology Support Act as the key point of contact for external IT providers Coordinate user accounts, permissions, devices, and mobile services Support the setup and ongoing administration of key business systems and software platforms Project & Commercial Support Help maintain the integrity of CRM data and business information systems Support the setup of new projects, enquiries, and opportunities Assist with project mobilisation and the transition from bid stage through to delivery Contribute to reporting, forecasting, and pipeline management activities Employee Experience & Engagement Coordinate team meetings, office events, and company social activities Support internal communications and wider employee engagement initiatives Help foster a positive, collaborative, and well-connected workplace culture About You You'll be someone who thrives in a varied role, enjoys keeping things organised, and takes pride in delivering high-quality support across multiple areas of a business. You'll likely bring: Exceptional organisational and multitasking skills Strong attention to detail and a methodical approach Confidence working across finance, operational, and administrative processes The ability to manage competing priorities and work independently Excellent communication skills and a professional, approachable manner Previous experience using systems such as Xero, HubSpot, CRM platforms, project management tools, or similar business systems This could also suit someone looking for progression from their existing Administration, Operational or Business support role. This is an opportunity to become a key part of a growing and collaborative organisation where your contribution will have real impact. You'll gain exposure across multiple business functions and play an important role in supporting both operational delivery and strategic growth. The company offer hybrid working, a minimum of 3 days in the office. There would also be a requirement to work from and visit the London office on occasions. If you enjoy bringing structure, efficiency, and energy to a business, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO 75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED We are looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work closely with internal delivery teams, suppliers and customer stakeholders to manage day-to-day service operations, resolve escalations and ensure services continue to meet business requirements. The role is remote-based, however regular travel will be required for customer meetings, workshops and service reviews. Responsibilities: Own the delivery of managed services, ensuring agreed SLAs, KPIs and customer expectations are met. Act as a key point of contact for customers, leading service reviews and managing escalations. Build strong relationships with stakeholders across customer and internal teams. Identify and deliver service improvements to enhance quality and customer satisfaction. Support service transitions and ensure smooth delivery into BAU operations. Manage suppliers and third-party providers, addressing performance issues where required. Monitor service performance, financials, forecasting and reporting. Support renewals, service enhancements and change requests. Mentor and support Service Delivery Managers. Skills & Experience: Essential: Active SC Clearance . Experience working within an IT Service Provider or Managed Services environment. Strong background in Service Delivery Management and customer relationship management. Experience managing SLAs, service reviews and operational reporting. Good understanding of ITIL principles and service management processes. Experience with service transition, continual improvement and supplier management. Commercial awareness, including forecasting, invoicing and service profitability. Strong communication, organisation and stakeholder management skills. Understanding of cloud environments such as Microsoft Azure or AWS. Desirable: ITIL certification. Project Management experience or qualification. Experience working with Government, Defence or other secure environments. Experience managing offshore teams. Benefits Salary up p to 85,000 Remote working with customer travel. 25 days holiday + bank holidays Private healthcare. This is a great opportunity for an experienced Service Delivery Manager to join a growing technology consultancy, working with enterprise-scale managed services across secure Government environments.
Jul 29, 2026
Full time
MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments. SENIOR SERVICE DELIVERY MANAGER - UP TO 75,000 - REMOTE (UK) WITH CUSTOMER TRAVEL - ACTIVE SC CLEARANCE REQUIRED We are looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements. You'll work closely with internal delivery teams, suppliers and customer stakeholders to manage day-to-day service operations, resolve escalations and ensure services continue to meet business requirements. The role is remote-based, however regular travel will be required for customer meetings, workshops and service reviews. Responsibilities: Own the delivery of managed services, ensuring agreed SLAs, KPIs and customer expectations are met. Act as a key point of contact for customers, leading service reviews and managing escalations. Build strong relationships with stakeholders across customer and internal teams. Identify and deliver service improvements to enhance quality and customer satisfaction. Support service transitions and ensure smooth delivery into BAU operations. Manage suppliers and third-party providers, addressing performance issues where required. Monitor service performance, financials, forecasting and reporting. Support renewals, service enhancements and change requests. Mentor and support Service Delivery Managers. Skills & Experience: Essential: Active SC Clearance . Experience working within an IT Service Provider or Managed Services environment. Strong background in Service Delivery Management and customer relationship management. Experience managing SLAs, service reviews and operational reporting. Good understanding of ITIL principles and service management processes. Experience with service transition, continual improvement and supplier management. Commercial awareness, including forecasting, invoicing and service profitability. Strong communication, organisation and stakeholder management skills. Understanding of cloud environments such as Microsoft Azure or AWS. Desirable: ITIL certification. Project Management experience or qualification. Experience working with Government, Defence or other secure environments. Experience managing offshore teams. Benefits Salary up p to 85,000 Remote working with customer travel. 25 days holiday + bank holidays Private healthcare. This is a great opportunity for an experienced Service Delivery Manager to join a growing technology consultancy, working with enterprise-scale managed services across secure Government environments.
The Service Manager will oversee the operational delivery of services within an organisation, ensuring efficient processes and high-quality outcomes. Based in Edinburgh, this role requires a proactive approach to managing teams and resources effectively. Client Details This organisation dedicated to delivering impactful services and support within its community. As a medium-sized organisation, it focuses on fostering innovation and maintaining excellence in service delivery Description Manage the day-to-day operations of services, ensuring quality standards are met. Lead and support teams to achieve organisational goals and objectives. Develop and implement operational strategies to improve service delivery. Monitor budgets and allocate resources effectively to meet organisational needs. Ensure compliance with relevant regulations and policies. Collaborate with stakeholders to enhance service offerings and address community needs. Analyse performance data to identify areas for improvement and implement solutions. Prepare and present reports to senior management and trustees as required. Profile A successful Service Manager should have: A background in managing operational services Experience leading teams and driving organisational performance. Knowledge of regulatory and compliance requirements relevant to the industry. Strong analytical skills and the ability to interpret performance data effectively. Excellent communication and stakeholder management skills. Proficiency in planning and resource allocation to meet operational objectives Job Offer Competitive salary up to 42,000 Permanent contract offering job security and stability. Opportunities to make a meaningful impact within the not-for-profit sector. A supportive and collaborative working environment in Edinburgh. Potential for professional growth and development within the role.
Jul 29, 2026
Full time
The Service Manager will oversee the operational delivery of services within an organisation, ensuring efficient processes and high-quality outcomes. Based in Edinburgh, this role requires a proactive approach to managing teams and resources effectively. Client Details This organisation dedicated to delivering impactful services and support within its community. As a medium-sized organisation, it focuses on fostering innovation and maintaining excellence in service delivery Description Manage the day-to-day operations of services, ensuring quality standards are met. Lead and support teams to achieve organisational goals and objectives. Develop and implement operational strategies to improve service delivery. Monitor budgets and allocate resources effectively to meet organisational needs. Ensure compliance with relevant regulations and policies. Collaborate with stakeholders to enhance service offerings and address community needs. Analyse performance data to identify areas for improvement and implement solutions. Prepare and present reports to senior management and trustees as required. Profile A successful Service Manager should have: A background in managing operational services Experience leading teams and driving organisational performance. Knowledge of regulatory and compliance requirements relevant to the industry. Strong analytical skills and the ability to interpret performance data effectively. Excellent communication and stakeholder management skills. Proficiency in planning and resource allocation to meet operational objectives Job Offer Competitive salary up to 42,000 Permanent contract offering job security and stability. Opportunities to make a meaningful impact within the not-for-profit sector. A supportive and collaborative working environment in Edinburgh. Potential for professional growth and development within the role.
Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: Build and maintain strong relationships with commercial clients and key stakeholders. Act as the primary contact for client enquiries, service reviews, complaints and escalations. Identify opportunities to improve client satisfaction, retention and business growth. Manage commercial enquiries from initial enquiry through to quotation and completion. Prepare accurate quotations, proposals and tender documentation. Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. Identify opportunities for additional services, maintenance contracts and system upgrades. Coordinate reactive, planned and project work to meet client requirements and service levels. Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. Monitor work progress, resolve delays and ensure effective communication throughout. Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. Coordinate project plans, documentation, variations and client handovers. Work closely with technical teams to deliver effective and compliant solutions. Translate technical information into clear client communications and proposals. Lead, support and develop B2B office staff, promoting high standards of customer service and performance. Allocate workloads, conduct performance reviews and identify training and development needs. Support recruitment, onboarding and team development. Monitor commercial performance, profitability and work in progress. Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. Support forecasting, reporting and revenue planning. Produce and present performance reports, highlighting trends, risks and improvement opportunities. Drive continuous improvement by enhancing processes, reporting and operational efficiency. Ensure compliance with company procedures, health and safety, quality standards and client requirements. Support audits, risk management and information security requirements. Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!
Jul 29, 2026
Full time
Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: Build and maintain strong relationships with commercial clients and key stakeholders. Act as the primary contact for client enquiries, service reviews, complaints and escalations. Identify opportunities to improve client satisfaction, retention and business growth. Manage commercial enquiries from initial enquiry through to quotation and completion. Prepare accurate quotations, proposals and tender documentation. Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. Identify opportunities for additional services, maintenance contracts and system upgrades. Coordinate reactive, planned and project work to meet client requirements and service levels. Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. Monitor work progress, resolve delays and ensure effective communication throughout. Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. Coordinate project plans, documentation, variations and client handovers. Work closely with technical teams to deliver effective and compliant solutions. Translate technical information into clear client communications and proposals. Lead, support and develop B2B office staff, promoting high standards of customer service and performance. Allocate workloads, conduct performance reviews and identify training and development needs. Support recruitment, onboarding and team development. Monitor commercial performance, profitability and work in progress. Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. Support forecasting, reporting and revenue planning. Produce and present performance reports, highlighting trends, risks and improvement opportunities. Drive continuous improvement by enhancing processes, reporting and operational efficiency. Ensure compliance with company procedures, health and safety, quality standards and client requirements. Support audits, risk management and information security requirements. Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!
Annual salary: up to £45,000.00 Site Manager Location: Birmingham Contract Type: Full-Time, Permanent Salary: £45,000per annum + Company Car Allowance Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies Mears Group is one of the UK's leading providers of housing and care services. We deliver essential maintenance, regeneration, and retrofit services to homes and communities across the country. Our teams work in partnership with local authorities and housing providers to improve energy efficiency, safety, and living standards for residents. About the Role We are looking for an experienced and motivated Site Manager to lead the delivery of our Capital Works Kitchen and Bathroom replacement programme within the social housing sector. You will be responsible for managing planned improvement works across occupied and void properties, ensuring projects are delivered safely, on time, within budget, and to the highest standards of quality and customer satisfaction. As Site Manager, you will oversee all site operations, manage direct labour and subcontractors, monitor programme performance, and ensure compliance with health and safety legislation, building regulations, and company procedures. You will work closely with operational teams, residents, clients, and stakeholders to ensure the successful delivery of kitchen and bathroom refurbishment projects. Role Responsibilities Manage the day-to-day operational delivery of capital works kitchen and bathroom replacement programmes Lead and supervise site teams, subcontractors, suppliers, and specialist trades to ensure efficient project delivery Monitor project progress through regular site inspections and programme reviews Ensure all works are completed to the required quality standards, specifications, and agreed timescales Oversee kitchen and bathroom installations, including associated plumbing, electrical, flooring, plastering, tiling, decorating, and ventilation works Ensure works comply with building regulations, health and safety legislation, and client specifications Manage site health and safety, ensuring safe systems of work are implemented and maintained at all times Carry out site audits, inspections, toolbox talks, and quality checks, addressing any issues promptly Monitor subcontractor performance and ensure compliance with company policies and procedures Manage material deliveries, site logistics, and resource allocation to maintain programme targets Liaise with residents throughout the project, ensuring excellent customer service and minimising disruption to their homes Investigate and resolve any quality concerns, defects, or customer complaints in a timely manner Maintain accurate site records, programme updates, and project documentation Identify and mitigate project risks to ensure delivery targets are achieved Provide regular progress reports to Contracts Managers and senior stakeholders Ensure financial controls are maintained, including monitoring variations and supporting cost management Role Criteria: Experience managing planned maintenance, capital works, refurbishment, or social housing projects. Proven experience delivering kitchen and bathroom replacement programmes. CSCS management card NVQ Level 6 in construction site management Strong knowledge of health and safety legislation, including CDM Regulations. Experience managing subcontractors, direct labour, and multiple trades on site. Ability to read and interpret specifications, drawings, and work programmes. Strong organisational and project management skills with the ability to manage multiple workstreams. Excellent communication and stakeholder management skills. Experience conducting site inspections, quality audits, and health and safety checks. Ability to resolve issues and make decisions in a fast-paced operational environment. Competent in using IT systems for reporting, planning, and project management. Full UK driving licence. Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card / Car allowance and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 29, 2026
Full time
Annual salary: up to £45,000.00 Site Manager Location: Birmingham Contract Type: Full-Time, Permanent Salary: £45,000per annum + Company Car Allowance Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies Mears Group is one of the UK's leading providers of housing and care services. We deliver essential maintenance, regeneration, and retrofit services to homes and communities across the country. Our teams work in partnership with local authorities and housing providers to improve energy efficiency, safety, and living standards for residents. About the Role We are looking for an experienced and motivated Site Manager to lead the delivery of our Capital Works Kitchen and Bathroom replacement programme within the social housing sector. You will be responsible for managing planned improvement works across occupied and void properties, ensuring projects are delivered safely, on time, within budget, and to the highest standards of quality and customer satisfaction. As Site Manager, you will oversee all site operations, manage direct labour and subcontractors, monitor programme performance, and ensure compliance with health and safety legislation, building regulations, and company procedures. You will work closely with operational teams, residents, clients, and stakeholders to ensure the successful delivery of kitchen and bathroom refurbishment projects. Role Responsibilities Manage the day-to-day operational delivery of capital works kitchen and bathroom replacement programmes Lead and supervise site teams, subcontractors, suppliers, and specialist trades to ensure efficient project delivery Monitor project progress through regular site inspections and programme reviews Ensure all works are completed to the required quality standards, specifications, and agreed timescales Oversee kitchen and bathroom installations, including associated plumbing, electrical, flooring, plastering, tiling, decorating, and ventilation works Ensure works comply with building regulations, health and safety legislation, and client specifications Manage site health and safety, ensuring safe systems of work are implemented and maintained at all times Carry out site audits, inspections, toolbox talks, and quality checks, addressing any issues promptly Monitor subcontractor performance and ensure compliance with company policies and procedures Manage material deliveries, site logistics, and resource allocation to maintain programme targets Liaise with residents throughout the project, ensuring excellent customer service and minimising disruption to their homes Investigate and resolve any quality concerns, defects, or customer complaints in a timely manner Maintain accurate site records, programme updates, and project documentation Identify and mitigate project risks to ensure delivery targets are achieved Provide regular progress reports to Contracts Managers and senior stakeholders Ensure financial controls are maintained, including monitoring variations and supporting cost management Role Criteria: Experience managing planned maintenance, capital works, refurbishment, or social housing projects. Proven experience delivering kitchen and bathroom replacement programmes. CSCS management card NVQ Level 6 in construction site management Strong knowledge of health and safety legislation, including CDM Regulations. Experience managing subcontractors, direct labour, and multiple trades on site. Ability to read and interpret specifications, drawings, and work programmes. Strong organisational and project management skills with the ability to manage multiple workstreams. Excellent communication and stakeholder management skills. Experience conducting site inspections, quality audits, and health and safety checks. Ability to resolve issues and make decisions in a fast-paced operational environment. Competent in using IT systems for reporting, planning, and project management. Full UK driving licence. Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card / Car allowance and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Project Manager - Business & Digital Transformation West Yorkshire Hybrid Working 50,000- 60,000 + Car Allowance This is not a traditional Project Manager role. We're partnering with a rapidly growing, private equity-backed organisation embarking on a major transformation programme that will redefine how the business operates. Having recently undergone significant investment and leadership change, the business has committed to a long-term digital, data and operational transformation strategy designed to support substantial growth and future acquisitions. As Project Manager, you'll join at the start of this journey, helping to shape and deliver a transformation programme spanning ERP, data, analytics, AI and business process redesign. Much of this would be viewed as sitting very much at the 'bleeding edge' of innovation. You'll work alongside an experienced transformation leader and play a key role in bringing structure, governance and delivery discipline to a fast-moving environment. The Opportunity The organisation is replacing legacy ways of working and building a modern digital ecosystem designed around data, automation and user experience. Current initiatives include: Enterprise-wide ERP transformation Modern data platform implementation Advanced reporting and analytics capability AI-led process improvement initiatives Business process redesign Future acquisition integration programmes Development of innovative digital products and services This is a rare opportunity to join a business at the beginning of a multi-year transformation programme and develop into a broader leadership role as the function grows. Key Responsibilities Manage multiple business and digital transformation initiatives simultaneously Develop and maintain programme plans, governance and delivery frameworks Coordinate internal stakeholders, delivery partners and external consultancies Drive business readiness, adoption and operational transition activities Manage risks, issues, dependencies and change control processes Support ERP, data and technology-enabled transformation projects Translate complex concepts into clear and actionable plans Help bridge the gap between business operations, technology and change Act as a trusted deputy to the transformation leadership team when required About You We're looking for a strong Project Manager who understands how people, process, technology and data come together to drive business change. You'll likely bring: Experience delivering business and digital transformation projects SaaS, ERP or enterprise systems implementation experience Strong stakeholder engagement and communication skills Experience establishing governance, controls and reporting mechanisms A pragmatic approach to project delivery Excellent organisational and planning capabilities Confidence working alongside technical specialists and external partners Strong emotional intelligence and the ability to influence at multiple levels Desirable Experience Microsoft Dynamics 365 or ERP transformation programmes Data and analytics initiatives AI or emerging technology projects Private equity-backed organisations Mergers, acquisitions or business integration projects Operational transformation within multi-site organisations The Person Success in this role will come from your ability to combine structure with adaptability. You'll be calm under pressure, solutions-focused and comfortable operating in an environment where priorities evolve quickly. You'll enjoy helping people navigate change, bringing clarity to complexity and turning ambitious ideas into practical delivery plans. For someone with the right mindset and ambition, this role offers the opportunity to grow alongside a significant transformation programme and become a key figure in the organisation's future success.
Jul 29, 2026
Full time
Project Manager - Business & Digital Transformation West Yorkshire Hybrid Working 50,000- 60,000 + Car Allowance This is not a traditional Project Manager role. We're partnering with a rapidly growing, private equity-backed organisation embarking on a major transformation programme that will redefine how the business operates. Having recently undergone significant investment and leadership change, the business has committed to a long-term digital, data and operational transformation strategy designed to support substantial growth and future acquisitions. As Project Manager, you'll join at the start of this journey, helping to shape and deliver a transformation programme spanning ERP, data, analytics, AI and business process redesign. Much of this would be viewed as sitting very much at the 'bleeding edge' of innovation. You'll work alongside an experienced transformation leader and play a key role in bringing structure, governance and delivery discipline to a fast-moving environment. The Opportunity The organisation is replacing legacy ways of working and building a modern digital ecosystem designed around data, automation and user experience. Current initiatives include: Enterprise-wide ERP transformation Modern data platform implementation Advanced reporting and analytics capability AI-led process improvement initiatives Business process redesign Future acquisition integration programmes Development of innovative digital products and services This is a rare opportunity to join a business at the beginning of a multi-year transformation programme and develop into a broader leadership role as the function grows. Key Responsibilities Manage multiple business and digital transformation initiatives simultaneously Develop and maintain programme plans, governance and delivery frameworks Coordinate internal stakeholders, delivery partners and external consultancies Drive business readiness, adoption and operational transition activities Manage risks, issues, dependencies and change control processes Support ERP, data and technology-enabled transformation projects Translate complex concepts into clear and actionable plans Help bridge the gap between business operations, technology and change Act as a trusted deputy to the transformation leadership team when required About You We're looking for a strong Project Manager who understands how people, process, technology and data come together to drive business change. You'll likely bring: Experience delivering business and digital transformation projects SaaS, ERP or enterprise systems implementation experience Strong stakeholder engagement and communication skills Experience establishing governance, controls and reporting mechanisms A pragmatic approach to project delivery Excellent organisational and planning capabilities Confidence working alongside technical specialists and external partners Strong emotional intelligence and the ability to influence at multiple levels Desirable Experience Microsoft Dynamics 365 or ERP transformation programmes Data and analytics initiatives AI or emerging technology projects Private equity-backed organisations Mergers, acquisitions or business integration projects Operational transformation within multi-site organisations The Person Success in this role will come from your ability to combine structure with adaptability. You'll be calm under pressure, solutions-focused and comfortable operating in an environment where priorities evolve quickly. You'll enjoy helping people navigate change, bringing clarity to complexity and turning ambitious ideas into practical delivery plans. For someone with the right mindset and ambition, this role offers the opportunity to grow alongside a significant transformation programme and become a key figure in the organisation's future success.
Benefits Include: 28 days' annual leave (pro rata), including bank holidays, birthday off and Christmas closure days Private healthcare after probation Hybrid working once trained Company laptop and mobile phone Opportunity for the role to become permanent Role Overview Our client is seeking a proactive and organised Office & Operations Manager to support the smooth running of the business during a 12-month maternity cover. This varied role combines finance, payroll, HR and office administration, working closely with the leadership team to keep daily operations running efficiently. Key Responsibilities: Process invoices, supplier payments and support bookkeeping Prepare monthly payroll information and liaise with payroll providers Manage holiday requests, employee records and HR administration Coordinate onboarding, staff reviews and employee benefits Oversee office supplies, facilities and general administration Support client aftercare, business operations and company events Provide administrative support to the Directors Experience Required for This Role: Previous experience in an Office Manager, Office Administrator or Operations role Strong organisational skills with excellent attention to detail Confident handling financial information and payroll administration Excellent communication skills Proficient with Microsoft Office or Google Workspace Experience with Xero, Dext or similar systems is advantageous Why Join Our Client's Team? This is a fantastic opportunity to join a friendly and supportive team in a varied role where you'll work across all areas of the business. Full training will be provided, with the potential for the role to become permanent for the right person.
Jul 29, 2026
Contractor
Benefits Include: 28 days' annual leave (pro rata), including bank holidays, birthday off and Christmas closure days Private healthcare after probation Hybrid working once trained Company laptop and mobile phone Opportunity for the role to become permanent Role Overview Our client is seeking a proactive and organised Office & Operations Manager to support the smooth running of the business during a 12-month maternity cover. This varied role combines finance, payroll, HR and office administration, working closely with the leadership team to keep daily operations running efficiently. Key Responsibilities: Process invoices, supplier payments and support bookkeeping Prepare monthly payroll information and liaise with payroll providers Manage holiday requests, employee records and HR administration Coordinate onboarding, staff reviews and employee benefits Oversee office supplies, facilities and general administration Support client aftercare, business operations and company events Provide administrative support to the Directors Experience Required for This Role: Previous experience in an Office Manager, Office Administrator or Operations role Strong organisational skills with excellent attention to detail Confident handling financial information and payroll administration Excellent communication skills Proficient with Microsoft Office or Google Workspace Experience with Xero, Dext or similar systems is advantageous Why Join Our Client's Team? This is a fantastic opportunity to join a friendly and supportive team in a varied role where you'll work across all areas of the business. Full training will be provided, with the potential for the role to become permanent for the right person.
Finance Manager/No2 in Finance Are you a commercially minded Finance Manager or Financial Controller looking for a broad role where you can genuinely influence the direction of a growing manufacturing business? What's on Offer £75,000 - £80,000 Hybrid working Broad, varied Finance Manager position International group environment High level of exposure to senior leadership Opportunity to influence systems, processes and future growth I'm working exclusively with an international manufacturing organisation seeking a qualified Finance Manager/Financial Controller to partner closely with the UK&I Head of Finance and leadership team. This is a varied role offering exposure across financial control, commercial finance, operations and team leadership. The Opportunity This is far more than a traditional month-end reporting role. You'll take ownership of the day-to-day finance function whilst acting as a trusted business partner to senior stakeholders, providing commercial insight to support business performance and continuous improvement. You'll also have the opportunity to develop and mentor a finance team while driving process improvements across systems, reporting and financial controls, whilst also sit as part of the leadership team. Key Responsibilities Lead the month-end close and management reporting process Produce budgets, forecasts and cashflow forecasts Business partner operational managers, supporting margin analysis, costing and commercial decision making Take ownership of stock accounting, product costing and inventory controls Manage year-end audit and statutory reporting Oversee balance sheet reconciliations and financial controls Support group reporting and intercompany accounting Drive finance process improvements and systems enhancements Lead, mentor and develop the finance team of 2 About You You'll be ACA, ACCA or CIMA qualified with at least 3 years' post-qualified experience and ideally come from a manufacturing, FMCG, food or other stock-led environment. You'll enjoy operating in a hands-on role and be comfortable balancing technical finance with commercial business partnering. Experience in the following would be highly advantageous: Manufacturing or stock accounting Costing and margin analysis Team leadership Budgeting and forecasting ERP systems (Sage 200 experience beneficial but not essential) Group reporting Above all, we're looking for someone who enjoys improving processes, building relationships and making a genuine impact on the wider business.
Jul 29, 2026
Contractor
Finance Manager/No2 in Finance Are you a commercially minded Finance Manager or Financial Controller looking for a broad role where you can genuinely influence the direction of a growing manufacturing business? What's on Offer £75,000 - £80,000 Hybrid working Broad, varied Finance Manager position International group environment High level of exposure to senior leadership Opportunity to influence systems, processes and future growth I'm working exclusively with an international manufacturing organisation seeking a qualified Finance Manager/Financial Controller to partner closely with the UK&I Head of Finance and leadership team. This is a varied role offering exposure across financial control, commercial finance, operations and team leadership. The Opportunity This is far more than a traditional month-end reporting role. You'll take ownership of the day-to-day finance function whilst acting as a trusted business partner to senior stakeholders, providing commercial insight to support business performance and continuous improvement. You'll also have the opportunity to develop and mentor a finance team while driving process improvements across systems, reporting and financial controls, whilst also sit as part of the leadership team. Key Responsibilities Lead the month-end close and management reporting process Produce budgets, forecasts and cashflow forecasts Business partner operational managers, supporting margin analysis, costing and commercial decision making Take ownership of stock accounting, product costing and inventory controls Manage year-end audit and statutory reporting Oversee balance sheet reconciliations and financial controls Support group reporting and intercompany accounting Drive finance process improvements and systems enhancements Lead, mentor and develop the finance team of 2 About You You'll be ACA, ACCA or CIMA qualified with at least 3 years' post-qualified experience and ideally come from a manufacturing, FMCG, food or other stock-led environment. You'll enjoy operating in a hands-on role and be comfortable balancing technical finance with commercial business partnering. Experience in the following would be highly advantageous: Manufacturing or stock accounting Costing and margin analysis Team leadership Budgeting and forecasting ERP systems (Sage 200 experience beneficial but not essential) Group reporting Above all, we're looking for someone who enjoys improving processes, building relationships and making a genuine impact on the wider business.
We are looking for a Finance Assistant on an initial 6 month fixed-term contract. On a part time, this role will be reporting into the Finance Manager. The successful will support the day-to-day financial operations of the business, helping to maintain accurate financial records and ensure the smooth running of the finance function. Key Responsibilities Assist with daily finance and accounting activities. Process invoices, expenses, bank reconciliations, petty cash, and credit cards. Support with some month end closures, including journals and reconciliations Support accounts receivable and purchase ledger activities. Prepare weekly and monthly financial reports. Assist with VAT compliance and year-end audit preparation. Provide general support to the Finance Manager and wider finance team. About You Can commit to 20-22 hours per week, solely in office. Previous experience working within a bookkeeping/finance support role. Experience using systems such as Sage, Xero or QuickBooks.
Jul 29, 2026
Contractor
We are looking for a Finance Assistant on an initial 6 month fixed-term contract. On a part time, this role will be reporting into the Finance Manager. The successful will support the day-to-day financial operations of the business, helping to maintain accurate financial records and ensure the smooth running of the finance function. Key Responsibilities Assist with daily finance and accounting activities. Process invoices, expenses, bank reconciliations, petty cash, and credit cards. Support with some month end closures, including journals and reconciliations Support accounts receivable and purchase ledger activities. Prepare weekly and monthly financial reports. Assist with VAT compliance and year-end audit preparation. Provide general support to the Finance Manager and wider finance team. About You Can commit to 20-22 hours per week, solely in office. Previous experience working within a bookkeeping/finance support role. Experience using systems such as Sage, Xero or QuickBooks.
Your new company My client, a leading financial services organisation based in the heart of Liverpool's business quarter, is seeking a Sales Support Administrator to join their business on a permanent basis. Based out of contemporary offices and offering superb transport links in and out of the city, this is an opportunity not to be missed. Your new role The position is offered full-time Monday to Friday with working hours, Monday to Thursday 09.00am until 17.30pm and 09.00am until 17.00pm on Fridays.A hybrid model is also in place, working from home both Mondays and Fridays.Please note you will be required to work one Saturday per month, which will be paid at time and a half The main purpose of this position is to support the smooth operation of the organisation's financial sales process, providing strong customer service to in-house accounts and the sales force, enhancing sales leads and ultimately increasing business volume. Some of your duties will include, but not limited to Support new sales opportunities, whilst maintaining excellent customer service and achieving sales target expectations Handling customer settlement figures Manage key in-house accounts, promoting the organisation's USP and providing a support service throughout the lifecycle of the application process. Assist and support all floor managers Enhance the operations process and ensure a strong working relationship between all internal elements Handle all direct customer enquiries Act as the first point of contact for enquiries from all internal staff Provide day-to-day support for key accounts transitioned from the Field Sales team into Business Support, ensuring continuity and efficient handling of account requirements. Dealing with commission quotations (campaigns/ promotions/ subsidised/ enhanced commissions). What you'll need to succeed Proven working history within a professional office environment Exceptional communication skills both written and verbal Strong attention to detail Have a strong sense of urgency and ability to work to deadlines Passion for going that extra mile Very organised An exceptional team player What you'll get in return Competitive salary at between 27,000 and 28,000 per annumGreat city centre location Hybrid model Full time Monday to Friday 25 days holiday plus bank holidays Annual Bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 29, 2026
Full time
Your new company My client, a leading financial services organisation based in the heart of Liverpool's business quarter, is seeking a Sales Support Administrator to join their business on a permanent basis. Based out of contemporary offices and offering superb transport links in and out of the city, this is an opportunity not to be missed. Your new role The position is offered full-time Monday to Friday with working hours, Monday to Thursday 09.00am until 17.30pm and 09.00am until 17.00pm on Fridays.A hybrid model is also in place, working from home both Mondays and Fridays.Please note you will be required to work one Saturday per month, which will be paid at time and a half The main purpose of this position is to support the smooth operation of the organisation's financial sales process, providing strong customer service to in-house accounts and the sales force, enhancing sales leads and ultimately increasing business volume. Some of your duties will include, but not limited to Support new sales opportunities, whilst maintaining excellent customer service and achieving sales target expectations Handling customer settlement figures Manage key in-house accounts, promoting the organisation's USP and providing a support service throughout the lifecycle of the application process. Assist and support all floor managers Enhance the operations process and ensure a strong working relationship between all internal elements Handle all direct customer enquiries Act as the first point of contact for enquiries from all internal staff Provide day-to-day support for key accounts transitioned from the Field Sales team into Business Support, ensuring continuity and efficient handling of account requirements. Dealing with commission quotations (campaigns/ promotions/ subsidised/ enhanced commissions). What you'll need to succeed Proven working history within a professional office environment Exceptional communication skills both written and verbal Strong attention to detail Have a strong sense of urgency and ability to work to deadlines Passion for going that extra mile Very organised An exceptional team player What you'll get in return Competitive salary at between 27,000 and 28,000 per annumGreat city centre location Hybrid model Full time Monday to Friday 25 days holiday plus bank holidays Annual Bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Assistant Facilities Manager Location: Cardiff Join CBRE Global Workplace Solutions CBRE Global Workplace Solutions (GWS) is a leading global provider of integrated facilities and corporate real estate management. As part of CBRE, the world's largest commercial real estate services and investment firm, we deliver innovative workplace solutions that help our clients improve operational performance and create exceptional workplace experiences. We are seeking an experienced Assistant Facilities Manager to support the delivery of high-quality facilities management services and ensure an outstanding workplace experience for our client. The Role As Assistant Facilities Manager, you will play a key role in the day-to-day management of facilities operations, service providers, and workplace services. Working closely with the client, vendors, and internal teams, you will ensure operational excellence, strong service delivery, and continuous improvement across the site. Key Responsibilities Support and manage Facilities Management Coordinators, ensuring rotas and work schedules are completed effectively. Oversee vendor performance, ensuring services are delivered in line with contractual obligations, SLAs, and KPIs. Build strong relationships with suppliers, resolving issues and driving service improvements. Act as a key point of contact for colleagues across the site(s), providing a responsive and customer-focused service. Schedule and lead regular service review meetings with the client team, providing clear reporting and recommendations. Support business continuity planning and emergency escalation processes. Conduct office inspections and cleaning audits, ensuring workplace standards are consistently maintained. Monitor planned preventative maintenance (PPM) activities and ensure compliance with service schedules. Manage purchase orders, invoicing processes, stock control, and outsourced postal/courier services. Support the development, coaching, and training of Facilities Management Coordinators. Maintain positive relationships with landlords, vendors, and key stakeholders. About You We are looking for a proactive and committed facilities professional who thrives in a fast-paced environment. Essential Skills & Experience Proven experience within Facilities Management or a related service environment. Experience managing multiple workplace or site services. Strong understanding of FM service delivery, SLAs, and KPIs. Experience working with suppliers, contractors, and service partners. Good knowledge of FM service contracts and vendor management. Proficiency in Microsoft Office applications. Excellent communication and stakeholder management skills. Strong organisational and administrative abilities with exceptional attention to detail. A collaborative, team-focused approach and a commitment to delivering excellent customer service. Ability to prioritise competing demands and perform effectively under pressure. Why Join CBRE? Work for a global market-leading organisation. Develop your facilities management career within a world-class team. Gain exposure to high-profile clients and complex workplace environments. Join a collaborative culture focused on innovation, development, and service excellence. If you're a motivated facilities professional looking for your next opportunity with a global leader, we'd love to hear from you. Apply today to join CBRE Global Workplace Solutions as an Assistant Facilities Manager.
Jul 29, 2026
Full time
Assistant Facilities Manager Location: Cardiff Join CBRE Global Workplace Solutions CBRE Global Workplace Solutions (GWS) is a leading global provider of integrated facilities and corporate real estate management. As part of CBRE, the world's largest commercial real estate services and investment firm, we deliver innovative workplace solutions that help our clients improve operational performance and create exceptional workplace experiences. We are seeking an experienced Assistant Facilities Manager to support the delivery of high-quality facilities management services and ensure an outstanding workplace experience for our client. The Role As Assistant Facilities Manager, you will play a key role in the day-to-day management of facilities operations, service providers, and workplace services. Working closely with the client, vendors, and internal teams, you will ensure operational excellence, strong service delivery, and continuous improvement across the site. Key Responsibilities Support and manage Facilities Management Coordinators, ensuring rotas and work schedules are completed effectively. Oversee vendor performance, ensuring services are delivered in line with contractual obligations, SLAs, and KPIs. Build strong relationships with suppliers, resolving issues and driving service improvements. Act as a key point of contact for colleagues across the site(s), providing a responsive and customer-focused service. Schedule and lead regular service review meetings with the client team, providing clear reporting and recommendations. Support business continuity planning and emergency escalation processes. Conduct office inspections and cleaning audits, ensuring workplace standards are consistently maintained. Monitor planned preventative maintenance (PPM) activities and ensure compliance with service schedules. Manage purchase orders, invoicing processes, stock control, and outsourced postal/courier services. Support the development, coaching, and training of Facilities Management Coordinators. Maintain positive relationships with landlords, vendors, and key stakeholders. About You We are looking for a proactive and committed facilities professional who thrives in a fast-paced environment. Essential Skills & Experience Proven experience within Facilities Management or a related service environment. Experience managing multiple workplace or site services. Strong understanding of FM service delivery, SLAs, and KPIs. Experience working with suppliers, contractors, and service partners. Good knowledge of FM service contracts and vendor management. Proficiency in Microsoft Office applications. Excellent communication and stakeholder management skills. Strong organisational and administrative abilities with exceptional attention to detail. A collaborative, team-focused approach and a commitment to delivering excellent customer service. Ability to prioritise competing demands and perform effectively under pressure. Why Join CBRE? Work for a global market-leading organisation. Develop your facilities management career within a world-class team. Gain exposure to high-profile clients and complex workplace environments. Join a collaborative culture focused on innovation, development, and service excellence. If you're a motivated facilities professional looking for your next opportunity with a global leader, we'd love to hear from you. Apply today to join CBRE Global Workplace Solutions as an Assistant Facilities Manager.
Your new company This is a large and ambitious multi-academy trust with a strong presence across the North of England, serving thousands of pupils across a diverse family of schools. Committed to delivering exceptional educational outcomes, the trust places collaboration, inclusion and continuous improvement at the heart of everything it does. The organisation has invested significantly in its central services and technology functions, recognising the important role digital innovation plays in supporting both teaching and operational excellence. As the trust continues to evolve, it offers the opportunity to join a forward-thinking environment where technology is viewed as a strategic enabler rather than simply a support function. Employees benefit from working alongside experienced professionals, contributing to meaningful projects, and helping to shape services that have a direct impact on schools, staff and learners across a large and varied educational estate. Your new role As IT Manager at this North Manchester site, you will take a leading role in supporting and developing the academy's IT environment, ensuring pupils and staff have access to reliable, secure and innovative technology. Combining hands-on technical support with network management responsibilities, you will be responsible for maintaining critical infrastructure, troubleshooting complex technical issues and driving the adoption of cloud-based technologies across the academy. Working closely with teaching and support staff, you will help maximise the impact of technology on teaching, learning and operational efficiency. You will oversee the academy's network performance, cloud platforms and day-to-day IT operations, whilst acting as a key escalation point for technical issues. Alongside maintaining servers, connectivity and end-user devices, you will also manage service desk tickets, support ongoing improvement projects and provide guidance and mentoring to junior members of the IT team. This is an excellent opportunity for an experienced IT professional from the education sector looking to take ownership of a varied technical environment and play a key role in delivering a cloud-first strategy within a large educational organisation.Key Duties & Responsibilities: Lead the delivery of advanced IT support across hardware, software, cloud services and network infrastructure. Manage and maintain network performance, connectivity, security and reliability across the academy. Act as a champion for cloud technologies, supporting the organisation's cloud-first approach and adoption of platforms such as Microsoft 365 and Google Workspace. Diagnose and resolve complex technical issues, ensuring incidents are managed within agreed service levels. Configure, deploy and support a wide range of end-user devices, classroom technology and specialist IT equipment. Manage IT asset inventories, system maintenance schedules, backups and security procedures. Support procurement activities and contribute to continual service improvement initiatives. Mentor and support junior IT colleagues, helping to develop technical capability across the team. What you'll need to succeed In order to be successful in securing this role, you will have experience providing IT support in an educational setting, where you have provided a high level of IT service to pupils and staff. You will ideally have a strong working knowledge of Google, as well as experience working with bespoke educational technologies. To succeed in this role, a proactive approach and strong communication skills are required, as well as a passion for delivering an excellent IT service in a busy working environment. What you'll get in return You will be joining an already well-established trust of over 40 schools, with further growth planned, therefore offering career development and further growth opportunities. You will join a central IT team of over 40 specialists, where you will be fully supported upon joining the trust, as well as being offered CPD and additional training opportunities. The salary for this role is between 38,000 and 41,700 dependent on experience, and also comes with an excellent benefits offering. This includes 31 days holiday (plus bank), access to a local government pension scheme, discounted gym membership and also retail discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 29, 2026
Full time
Your new company This is a large and ambitious multi-academy trust with a strong presence across the North of England, serving thousands of pupils across a diverse family of schools. Committed to delivering exceptional educational outcomes, the trust places collaboration, inclusion and continuous improvement at the heart of everything it does. The organisation has invested significantly in its central services and technology functions, recognising the important role digital innovation plays in supporting both teaching and operational excellence. As the trust continues to evolve, it offers the opportunity to join a forward-thinking environment where technology is viewed as a strategic enabler rather than simply a support function. Employees benefit from working alongside experienced professionals, contributing to meaningful projects, and helping to shape services that have a direct impact on schools, staff and learners across a large and varied educational estate. Your new role As IT Manager at this North Manchester site, you will take a leading role in supporting and developing the academy's IT environment, ensuring pupils and staff have access to reliable, secure and innovative technology. Combining hands-on technical support with network management responsibilities, you will be responsible for maintaining critical infrastructure, troubleshooting complex technical issues and driving the adoption of cloud-based technologies across the academy. Working closely with teaching and support staff, you will help maximise the impact of technology on teaching, learning and operational efficiency. You will oversee the academy's network performance, cloud platforms and day-to-day IT operations, whilst acting as a key escalation point for technical issues. Alongside maintaining servers, connectivity and end-user devices, you will also manage service desk tickets, support ongoing improvement projects and provide guidance and mentoring to junior members of the IT team. This is an excellent opportunity for an experienced IT professional from the education sector looking to take ownership of a varied technical environment and play a key role in delivering a cloud-first strategy within a large educational organisation.Key Duties & Responsibilities: Lead the delivery of advanced IT support across hardware, software, cloud services and network infrastructure. Manage and maintain network performance, connectivity, security and reliability across the academy. Act as a champion for cloud technologies, supporting the organisation's cloud-first approach and adoption of platforms such as Microsoft 365 and Google Workspace. Diagnose and resolve complex technical issues, ensuring incidents are managed within agreed service levels. Configure, deploy and support a wide range of end-user devices, classroom technology and specialist IT equipment. Manage IT asset inventories, system maintenance schedules, backups and security procedures. Support procurement activities and contribute to continual service improvement initiatives. Mentor and support junior IT colleagues, helping to develop technical capability across the team. What you'll need to succeed In order to be successful in securing this role, you will have experience providing IT support in an educational setting, where you have provided a high level of IT service to pupils and staff. You will ideally have a strong working knowledge of Google, as well as experience working with bespoke educational technologies. To succeed in this role, a proactive approach and strong communication skills are required, as well as a passion for delivering an excellent IT service in a busy working environment. What you'll get in return You will be joining an already well-established trust of over 40 schools, with further growth planned, therefore offering career development and further growth opportunities. You will join a central IT team of over 40 specialists, where you will be fully supported upon joining the trust, as well as being offered CPD and additional training opportunities. The salary for this role is between 38,000 and 41,700 dependent on experience, and also comes with an excellent benefits offering. This includes 31 days holiday (plus bank), access to a local government pension scheme, discounted gym membership and also retail discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job: HGV/ LGV Mechanic Salary: £40,296.11 per annum + £467.64 P/A Tool Allowance Base: Leek Hours: 40 hours Contract Duration: Permanent Alliance Environmental Services Ltd is currently seeking an experienced HGV Mechanic or LGV Mechanic who is willing to train to become an HGV Mechanic to join our values-led, growing environmental operations business. You will primarily be based at our Leek depot but may occasionally be required to travel to other locations. The role will include: Carrying out scheduled servicing inspection and preparation for testing as required for all fleet vehicles (HGV to small vehicles) Undertaking regular safety inspections of HGV's in accordance with the statutory requirements to maintain Goods Vehicle Operators Licence and repair defects as necessary. Inspecting vehicles, plant and specialist equipment to diagnose faults (mechanical/electrical/hydraulic) and repair as necessary. Completing all necessary records relating to the inspection, service and repair of all fleet items in accordance with statutory and administrative requirements. Liaising with colleagues, vehicle operatives and managers to prioritise workload, organise replacement parts and/or specialist support when required. We are looking for applications from people who are Irtec trained; time served HGV / LGV mechanics to City and Guilds; HND/HNC level or equivalent and have operational experience. A HGV Driving Licence would be advantageous but not essential. Are you interested? Please email for an application form. For an informal conversation about the role you can contact David Kearton, Transport Manager on This is a direct recruitment campaign therefore external agencies are excluded from submitting candidates. However, existing agency workers currently working for AES are welcome to apply. Closing date : Friday 31st July 2026 Pay: £40,296.11 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Work Location: In person
Jul 29, 2026
Full time
Job: HGV/ LGV Mechanic Salary: £40,296.11 per annum + £467.64 P/A Tool Allowance Base: Leek Hours: 40 hours Contract Duration: Permanent Alliance Environmental Services Ltd is currently seeking an experienced HGV Mechanic or LGV Mechanic who is willing to train to become an HGV Mechanic to join our values-led, growing environmental operations business. You will primarily be based at our Leek depot but may occasionally be required to travel to other locations. The role will include: Carrying out scheduled servicing inspection and preparation for testing as required for all fleet vehicles (HGV to small vehicles) Undertaking regular safety inspections of HGV's in accordance with the statutory requirements to maintain Goods Vehicle Operators Licence and repair defects as necessary. Inspecting vehicles, plant and specialist equipment to diagnose faults (mechanical/electrical/hydraulic) and repair as necessary. Completing all necessary records relating to the inspection, service and repair of all fleet items in accordance with statutory and administrative requirements. Liaising with colleagues, vehicle operatives and managers to prioritise workload, organise replacement parts and/or specialist support when required. We are looking for applications from people who are Irtec trained; time served HGV / LGV mechanics to City and Guilds; HND/HNC level or equivalent and have operational experience. A HGV Driving Licence would be advantageous but not essential. Are you interested? Please email for an application form. For an informal conversation about the role you can contact David Kearton, Transport Manager on This is a direct recruitment campaign therefore external agencies are excluded from submitting candidates. However, existing agency workers currently working for AES are welcome to apply. Closing date : Friday 31st July 2026 Pay: £40,296.11 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Work Location: In person
Project Manager Due to growth our Tamworth based client is looking for a Project Manager to join their team. Reporting to the Group Project Manager you will support key ERP and Warehouse Management System (WMS) implementation programmes, including project planning, governance, stakeholder engagement, testing, training, cutover activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/be: Minimum of 3 years' experience in a Project Management role. PRINCE2 certification required. Strong organisational and project-planning abilities. Excellent communication and stakeholder management skills Ability to independently manage tasks and small project phases. Experience creating detailed project documentation (project plans, business cases, reports, etc.). Proficiency with project management software Excellent telephone manner and client facing experience Knowledge and experience of Microsoft Office 365. Quick learner who can learn new technologies. Driving Licence Excellent written and verbal communication A basic understanding of security and data privacy principles Details: Salary : up to 47, 000 - 52, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Project Manager: Support the planning, scheduling, and delivery of projects to ensure objectives, timelines, and budgets are met. Monitor project progress, identify risks and issues, and implement corrective actions where required. Produce and maintain project documentation, including business cases, project plans, status reports, and meeting minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement of PMO standards, processes, and best practices Manage multiple projects and priorities simultaneously within a fast-paced business environment Benefits of working as a Project Manager: 24 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Jul 29, 2026
Full time
Project Manager Due to growth our Tamworth based client is looking for a Project Manager to join their team. Reporting to the Group Project Manager you will support key ERP and Warehouse Management System (WMS) implementation programmes, including project planning, governance, stakeholder engagement, testing, training, cutover activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/be: Minimum of 3 years' experience in a Project Management role. PRINCE2 certification required. Strong organisational and project-planning abilities. Excellent communication and stakeholder management skills Ability to independently manage tasks and small project phases. Experience creating detailed project documentation (project plans, business cases, reports, etc.). Proficiency with project management software Excellent telephone manner and client facing experience Knowledge and experience of Microsoft Office 365. Quick learner who can learn new technologies. Driving Licence Excellent written and verbal communication A basic understanding of security and data privacy principles Details: Salary : up to 47, 000 - 52, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Project Manager: Support the planning, scheduling, and delivery of projects to ensure objectives, timelines, and budgets are met. Monitor project progress, identify risks and issues, and implement corrective actions where required. Produce and maintain project documentation, including business cases, project plans, status reports, and meeting minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement of PMO standards, processes, and best practices Manage multiple projects and priorities simultaneously within a fast-paced business environment Benefits of working as a Project Manager: 24 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Our long-standing client, a highly respected technology services and solutions MSP delivering innovative support to some of the UK's biggest brands. As their business continues to grow, they are looking to appoint an ambitious Senior Business Development Manager to help drive the next phase of their success. This is an exciting opportunity for a commercially driven sales professional who enjoys opening doors, developing strategic partnerships and delivering tailored technology solutions that genuinely add value to customers. The role will be The Role: Working as part of a successful commercial team, you'll take ownership of the full sales lifecycle, from identifying new opportunities through to negotiating and closing high-value contracts. You'll be responsible for developing new business across the retail and hospitality sectors, building long-term relationships with senior decision-makers and positioning a broad portfolio of managed services, infrastructure solutions and digital transformation services. This is a consultative sales role where you'll become a trusted adviser to your customers, understanding their challenges and delivering solutions that support their long-term business goals. Key Responsibilities: Identify and win new business opportunities across the UK and Ireland. Build, develop and maintain a strong pipeline of qualified opportunities. Manage the complete sales process from prospecting through to contract negotiation and closure. Develop relationships with senior stakeholders including CIOs, IT Directors, Operations Leaders and Procurement teams. Deliver consultative, value-led technology solutions tailored to customer needs. Work closely with internal technical, delivery and marketing teams to ensure an exceptional customer experience. Grow recurring revenue through managed service agreements and long-term partnerships. Maintain accurate CRM records, forecasts and sales reporting. About You: We're looking for someone who is commercially focused, self-motivated and thrives on developing new business opportunities. You'll enjoy building relationships, solving customer challenges and achieving ambitious sales targets. You'll ideally have: A strong track record in business development within IT services, managed services or technology solutions. Experience selling into retail, hospitality or other multi-site organisations. A proven history of winning new business and exceeding sales targets. Experience managing complex B2B sales cycles and enterprise-level opportunities. Excellent communication, presentation and negotiation skills. The confidence to engage with senior decision-makers and C-level stakeholders. Experience using CRM systems such as Salesforce or HubSpot. What's on Offer? Competitive salary: 60-80k (depending on experience). Healthcare provided through BUPA 23 days holiday per annum plus bank holidays. Car allowance and business travel expenses. Company pension. Group Income Protection. Life assurance. Genuine opportunities for career progression within a growing organisation. Interested? If you're an experienced Business Development Manager looking to join an ambitious organisation where your success will be recognised and rewarded, we'd love to hear from you - please apply today!
Jul 29, 2026
Full time
Our long-standing client, a highly respected technology services and solutions MSP delivering innovative support to some of the UK's biggest brands. As their business continues to grow, they are looking to appoint an ambitious Senior Business Development Manager to help drive the next phase of their success. This is an exciting opportunity for a commercially driven sales professional who enjoys opening doors, developing strategic partnerships and delivering tailored technology solutions that genuinely add value to customers. The role will be The Role: Working as part of a successful commercial team, you'll take ownership of the full sales lifecycle, from identifying new opportunities through to negotiating and closing high-value contracts. You'll be responsible for developing new business across the retail and hospitality sectors, building long-term relationships with senior decision-makers and positioning a broad portfolio of managed services, infrastructure solutions and digital transformation services. This is a consultative sales role where you'll become a trusted adviser to your customers, understanding their challenges and delivering solutions that support their long-term business goals. Key Responsibilities: Identify and win new business opportunities across the UK and Ireland. Build, develop and maintain a strong pipeline of qualified opportunities. Manage the complete sales process from prospecting through to contract negotiation and closure. Develop relationships with senior stakeholders including CIOs, IT Directors, Operations Leaders and Procurement teams. Deliver consultative, value-led technology solutions tailored to customer needs. Work closely with internal technical, delivery and marketing teams to ensure an exceptional customer experience. Grow recurring revenue through managed service agreements and long-term partnerships. Maintain accurate CRM records, forecasts and sales reporting. About You: We're looking for someone who is commercially focused, self-motivated and thrives on developing new business opportunities. You'll enjoy building relationships, solving customer challenges and achieving ambitious sales targets. You'll ideally have: A strong track record in business development within IT services, managed services or technology solutions. Experience selling into retail, hospitality or other multi-site organisations. A proven history of winning new business and exceeding sales targets. Experience managing complex B2B sales cycles and enterprise-level opportunities. Excellent communication, presentation and negotiation skills. The confidence to engage with senior decision-makers and C-level stakeholders. Experience using CRM systems such as Salesforce or HubSpot. What's on Offer? Competitive salary: 60-80k (depending on experience). Healthcare provided through BUPA 23 days holiday per annum plus bank holidays. Car allowance and business travel expenses. Company pension. Group Income Protection. Life assurance. Genuine opportunities for career progression within a growing organisation. Interested? If you're an experienced Business Development Manager looking to join an ambitious organisation where your success will be recognised and rewarded, we'd love to hear from you - please apply today!
Our long-standing client, a highly respected technology services and solutions MSP delivering innovative support to some of the UK's biggest brands. As their business continues to grow, they are looking to appoint an ambitious Senior Business Development Manager to help drive the next phase of their success. This is an exciting opportunity for a commercially driven sales professional who enjoys opening doors, developing strategic partnerships and delivering tailored technology solutions that genuinely add value to customers. The role will be The Role: Working as part of a successful commercial team, you'll take ownership of the full sales lifecycle, from identifying new opportunities through to negotiating and closing high-value contracts. You'll be responsible for developing new business across the retail and hospitality sectors, building long-term relationships with senior decision-makers and positioning a broad portfolio of managed services, infrastructure solutions and digital transformation services. This is a consultative sales role where you'll become a trusted adviser to your customers, understanding their challenges and delivering solutions that support their long-term business goals. Key Responsibilities: Identify and win new business opportunities across the UK and Ireland. Build, develop and maintain a strong pipeline of qualified opportunities. Manage the complete sales process from prospecting through to contract negotiation and closure. Develop relationships with senior stakeholders including CIOs, IT Directors, Operations Leaders and Procurement teams. Deliver consultative, value-led technology solutions tailored to customer needs. Work closely with internal technical, delivery and marketing teams to ensure an exceptional customer experience. Grow recurring revenue through managed service agreements and long-term partnerships. Maintain accurate CRM records, forecasts and sales reporting. About You: We're looking for someone who is commercially focused, self-motivated and thrives on developing new business opportunities. You'll enjoy building relationships, solving customer challenges and achieving ambitious sales targets. You'll ideally have: A strong track record in business development within IT services, managed services or technology solutions. Experience selling into retail, hospitality or other multi-site organisations. A proven history of winning new business and exceeding sales targets. Experience managing complex B2B sales cycles and enterprise-level opportunities. Excellent communication, presentation and negotiation skills. The confidence to engage with senior decision-makers and C-level stakeholders. Experience using CRM systems such as Salesforce or HubSpot. What's on Offer? Competitive salary: 60-80k (depending on experience). Uncapped OTE. Healthcare provided through BUPA 23 days holiday per annum plus bank holidays. Car allowance and business travel expenses. Company pension. Group Income Protection. Life assurance. Genuine opportunities for career progression within a growing organisation. Interested? If you're an experienced Business Development Manager looking to join an ambitious organisation where your success will be recognised and rewarded, we'd love to hear from you - please apply today!
Jul 29, 2026
Full time
Our long-standing client, a highly respected technology services and solutions MSP delivering innovative support to some of the UK's biggest brands. As their business continues to grow, they are looking to appoint an ambitious Senior Business Development Manager to help drive the next phase of their success. This is an exciting opportunity for a commercially driven sales professional who enjoys opening doors, developing strategic partnerships and delivering tailored technology solutions that genuinely add value to customers. The role will be The Role: Working as part of a successful commercial team, you'll take ownership of the full sales lifecycle, from identifying new opportunities through to negotiating and closing high-value contracts. You'll be responsible for developing new business across the retail and hospitality sectors, building long-term relationships with senior decision-makers and positioning a broad portfolio of managed services, infrastructure solutions and digital transformation services. This is a consultative sales role where you'll become a trusted adviser to your customers, understanding their challenges and delivering solutions that support their long-term business goals. Key Responsibilities: Identify and win new business opportunities across the UK and Ireland. Build, develop and maintain a strong pipeline of qualified opportunities. Manage the complete sales process from prospecting through to contract negotiation and closure. Develop relationships with senior stakeholders including CIOs, IT Directors, Operations Leaders and Procurement teams. Deliver consultative, value-led technology solutions tailored to customer needs. Work closely with internal technical, delivery and marketing teams to ensure an exceptional customer experience. Grow recurring revenue through managed service agreements and long-term partnerships. Maintain accurate CRM records, forecasts and sales reporting. About You: We're looking for someone who is commercially focused, self-motivated and thrives on developing new business opportunities. You'll enjoy building relationships, solving customer challenges and achieving ambitious sales targets. You'll ideally have: A strong track record in business development within IT services, managed services or technology solutions. Experience selling into retail, hospitality or other multi-site organisations. A proven history of winning new business and exceeding sales targets. Experience managing complex B2B sales cycles and enterprise-level opportunities. Excellent communication, presentation and negotiation skills. The confidence to engage with senior decision-makers and C-level stakeholders. Experience using CRM systems such as Salesforce or HubSpot. What's on Offer? Competitive salary: 60-80k (depending on experience). Uncapped OTE. Healthcare provided through BUPA 23 days holiday per annum plus bank holidays. Car allowance and business travel expenses. Company pension. Group Income Protection. Life assurance. Genuine opportunities for career progression within a growing organisation. Interested? If you're an experienced Business Development Manager looking to join an ambitious organisation where your success will be recognised and rewarded, we'd love to hear from you - please apply today!
Hawk 3 Talent Solutions
St. Athan, South Glamorgan
Facilities & Compliance Manager Location: St Athan, Wales (Site-Based) Salary: Competitive + Car Allowance + Noncontractual Bonus Hours: 40 hrs/week The Role Hawk 3 Talent Solutions are recruiting a Facilities & Compliance Manager to oversee cleaning, waste, and compliance operations within a fast-paced site environment. Key Responsibilities Manage cleaning operations and contractor performance (SLAs/KPIs) Oversee waste management & recycling systems Ensure H&S compliance (COSHH, RAMS, risk assessments) Conduct site audits, inspections & reporting Monitor KPIs, budgets, and service performance Support sustainability initiatives (zero waste, carbon reduction) Liaise with customers, suppliers, and internal teams Requirements Experience in facilities, cleaning, or waste environments Strong compliance & audit experience Experience writing RAMS Knowledge of H&S legislation Experience managing contractors & SLAs IOSH (or equivalent) Full UK driving licence Desirable Waste or manufacturing background BICS, SAP, ADR or Duty of Care knowledge What's on Offer Competitive salary + car allowance Bonus scheme 34 days holiday Pension + additional benefits Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the role Facilities & Compliance Manager, then please email your CV to (url removed) or call Donna on (phone number removed).For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today. Closing date is 07.08.26 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Facilities & Compliance Manager Location: St Athan, Wales (Site-Based) Salary: Competitive + Car Allowance + Noncontractual Bonus Hours: 40 hrs/week The Role Hawk 3 Talent Solutions are recruiting a Facilities & Compliance Manager to oversee cleaning, waste, and compliance operations within a fast-paced site environment. Key Responsibilities Manage cleaning operations and contractor performance (SLAs/KPIs) Oversee waste management & recycling systems Ensure H&S compliance (COSHH, RAMS, risk assessments) Conduct site audits, inspections & reporting Monitor KPIs, budgets, and service performance Support sustainability initiatives (zero waste, carbon reduction) Liaise with customers, suppliers, and internal teams Requirements Experience in facilities, cleaning, or waste environments Strong compliance & audit experience Experience writing RAMS Knowledge of H&S legislation Experience managing contractors & SLAs IOSH (or equivalent) Full UK driving licence Desirable Waste or manufacturing background BICS, SAP, ADR or Duty of Care knowledge What's on Offer Competitive salary + car allowance Bonus scheme 34 days holiday Pension + additional benefits Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the role Facilities & Compliance Manager, then please email your CV to (url removed) or call Donna on (phone number removed).For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today. Closing date is 26.06.26 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Jul 29, 2026
Full time
Facilities & Compliance Manager Location: St Athan, Wales (Site-Based) Salary: Competitive + Car Allowance + Noncontractual Bonus Hours: 40 hrs/week The Role Hawk 3 Talent Solutions are recruiting a Facilities & Compliance Manager to oversee cleaning, waste, and compliance operations within a fast-paced site environment. Key Responsibilities Manage cleaning operations and contractor performance (SLAs/KPIs) Oversee waste management & recycling systems Ensure H&S compliance (COSHH, RAMS, risk assessments) Conduct site audits, inspections & reporting Monitor KPIs, budgets, and service performance Support sustainability initiatives (zero waste, carbon reduction) Liaise with customers, suppliers, and internal teams Requirements Experience in facilities, cleaning, or waste environments Strong compliance & audit experience Experience writing RAMS Knowledge of H&S legislation Experience managing contractors & SLAs IOSH (or equivalent) Full UK driving licence Desirable Waste or manufacturing background BICS, SAP, ADR or Duty of Care knowledge What's on Offer Competitive salary + car allowance Bonus scheme 34 days holiday Pension + additional benefits Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the role Facilities & Compliance Manager, then please email your CV to (url removed) or call Donna on (phone number removed).For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today. Closing date is 07.08.26 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Facilities & Compliance Manager Location: St Athan, Wales (Site-Based) Salary: Competitive + Car Allowance + Noncontractual Bonus Hours: 40 hrs/week The Role Hawk 3 Talent Solutions are recruiting a Facilities & Compliance Manager to oversee cleaning, waste, and compliance operations within a fast-paced site environment. Key Responsibilities Manage cleaning operations and contractor performance (SLAs/KPIs) Oversee waste management & recycling systems Ensure H&S compliance (COSHH, RAMS, risk assessments) Conduct site audits, inspections & reporting Monitor KPIs, budgets, and service performance Support sustainability initiatives (zero waste, carbon reduction) Liaise with customers, suppliers, and internal teams Requirements Experience in facilities, cleaning, or waste environments Strong compliance & audit experience Experience writing RAMS Knowledge of H&S legislation Experience managing contractors & SLAs IOSH (or equivalent) Full UK driving licence Desirable Waste or manufacturing background BICS, SAP, ADR or Duty of Care knowledge What's on Offer Competitive salary + car allowance Bonus scheme 34 days holiday Pension + additional benefits Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the role Facilities & Compliance Manager, then please email your CV to (url removed) or call Donna on (phone number removed).For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today. Closing date is 26.06.26 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Business Development Executive Location: Leeds (Office Based) Salary: 30,000- 40,000 + Performance Bonus + Benefits Our client is a leading provider of occupational health, occupational hygiene, and compliance services, helping organisations create safer, healthier workplaces across the UK. As they continue to grow, we're looking for a driven and commercially minded Business Development Executive to join their Leeds-based team. This is an excellent opportunity for someone who enjoys building relationships, identifying new opportunities, and making a tangible impact within a growing business operating in the occupational health and hygiene sector. The Role As a Business Development Executive, you will play a key role in driving new business across our portfolio of occupational health and occupational hygiene services. You'll identify prospective clients, develop strong relationships with decision-makers, and work closely with our technical teams to deliver tailored solutions that meet customer needs. You'll be responsible for generating new opportunities while nurturing long-term partnerships across industries including manufacturing, construction, engineering, logistics, utilities, and the public sector. Key Responsibilities Identify and develop new business opportunities across the UK. Generate leads through proactive outbound activity, networking, referrals, and market research. Build and maintain relationships with key decision-makers including Health & Safety Managers, Operations Directors, and Procurement teams. Manage the full sales process from initial contact through to proposal and contract award. Collaborate with internal occupational health and occupational hygiene specialists to develop bespoke client solutions. Prepare quotations, proposals, and presentations. Maintain an active sales pipeline using CRM software. Meet and exceed agreed sales targets and KPIs. Represent the company at industry events, exhibitions, and networking opportunities. Stay informed on industry trends, legislation, and market developments affecting workplace health and compliance. About You We're looking for someone who is ambitious, self-motivated, and passionate about developing business in a consultative environment. You'll ideally have: Experience in business development, sales, or account management within a B2B environment. Experience selling occupational health, occupational hygiene, health & safety, compliance, environmental, or technical services is highly desirable. A proven track record of winning new business and achieving sales targets. Excellent communication, negotiation, and relationship-building skills. Strong commercial awareness and the ability to identify customer needs. Confidence engaging with stakeholders at all levels. Good organisational and time management skills. A proactive, resilient, and results-focused approach. Full UK driving licence (desirable). What We Offer Salary of 30,000- 40,000 depending on experience. Performance-related bonus/commission. Career progression within a growing national business. Ongoing training and professional development. Supportive and collaborative working environment. Pension scheme. Holiday allowance plus bank holidays. Employee wellbeing initiatives. Why Join? Our client is committed to helping businesses protect their people through expert occupational health and occupational hygiene services. Our growth is driven by quality, innovation, and long-term client relationships. You'll be joining a business where your ideas are valued, your success is recognised, and your career can develop alongside ours. Interested? To discuss this opportunity in confidence or to apply, please contact Amir Gharaati at Penguin Recruitment with a copy of your CV. Penguin Recruitment is acting as a Recruitment Agency in respect of this vacancy.
Jul 29, 2026
Full time
Business Development Executive Location: Leeds (Office Based) Salary: 30,000- 40,000 + Performance Bonus + Benefits Our client is a leading provider of occupational health, occupational hygiene, and compliance services, helping organisations create safer, healthier workplaces across the UK. As they continue to grow, we're looking for a driven and commercially minded Business Development Executive to join their Leeds-based team. This is an excellent opportunity for someone who enjoys building relationships, identifying new opportunities, and making a tangible impact within a growing business operating in the occupational health and hygiene sector. The Role As a Business Development Executive, you will play a key role in driving new business across our portfolio of occupational health and occupational hygiene services. You'll identify prospective clients, develop strong relationships with decision-makers, and work closely with our technical teams to deliver tailored solutions that meet customer needs. You'll be responsible for generating new opportunities while nurturing long-term partnerships across industries including manufacturing, construction, engineering, logistics, utilities, and the public sector. Key Responsibilities Identify and develop new business opportunities across the UK. Generate leads through proactive outbound activity, networking, referrals, and market research. Build and maintain relationships with key decision-makers including Health & Safety Managers, Operations Directors, and Procurement teams. Manage the full sales process from initial contact through to proposal and contract award. Collaborate with internal occupational health and occupational hygiene specialists to develop bespoke client solutions. Prepare quotations, proposals, and presentations. Maintain an active sales pipeline using CRM software. Meet and exceed agreed sales targets and KPIs. Represent the company at industry events, exhibitions, and networking opportunities. Stay informed on industry trends, legislation, and market developments affecting workplace health and compliance. About You We're looking for someone who is ambitious, self-motivated, and passionate about developing business in a consultative environment. You'll ideally have: Experience in business development, sales, or account management within a B2B environment. Experience selling occupational health, occupational hygiene, health & safety, compliance, environmental, or technical services is highly desirable. A proven track record of winning new business and achieving sales targets. Excellent communication, negotiation, and relationship-building skills. Strong commercial awareness and the ability to identify customer needs. Confidence engaging with stakeholders at all levels. Good organisational and time management skills. A proactive, resilient, and results-focused approach. Full UK driving licence (desirable). What We Offer Salary of 30,000- 40,000 depending on experience. Performance-related bonus/commission. Career progression within a growing national business. Ongoing training and professional development. Supportive and collaborative working environment. Pension scheme. Holiday allowance plus bank holidays. Employee wellbeing initiatives. Why Join? Our client is committed to helping businesses protect their people through expert occupational health and occupational hygiene services. Our growth is driven by quality, innovation, and long-term client relationships. You'll be joining a business where your ideas are valued, your success is recognised, and your career can develop alongside ours. Interested? To discuss this opportunity in confidence or to apply, please contact Amir Gharaati at Penguin Recruitment with a copy of your CV. Penguin Recruitment is acting as a Recruitment Agency in respect of this vacancy.
Customer Experience Manager Social Housing/Property Services Salary: Circa 40,000 - 45,000 DOE + benefits Location: North West (Regional role with occasional travel) Full-time, Permanent We are working with a well-established organisation within the property services sector to recruit a Customer Experience Manager to lead the day-to-day delivery of customer service across a regional operation. This is a fantastic opportunity for a proactive, people-focused manager who is passionate about improving the customer journey, supporting residents, driving service standards and leading a high-performing team. The Role As Customer Experience Manager, you will be responsible for leading a regional Customer Experience Team, ensuring customers receive a professional, responsive and consistent service at every stage of their journey. You will work closely with senior operational leaders, housing provider stakeholders and internal teams to ensure customer service activity is aligned with contract requirements, regional priorities and wider business objectives. This role would suit someone who can balance operational delivery with people leadership, someone confident managing complaints, improving processes, coaching colleagues and using feedback to drive continuous improvement. Key Responsibilities Lead, support and develop a team of Customer Experience Coordinators. Manage the day-to-day operations of the regional customer experience function. Oversee customer interactions, complaints, feedback and escalations, ensuring issues are resolved promptly and professionally. Support effective resource planning across the team, ensuring workloads are managed and priorities are met. Work closely with operational teams to ensure customer-related tasks and actions are completed efficiently. Build strong working relationships with housing provider stakeholders, customers, colleagues and wider regional teams. Support delivery of customer service initiatives, customer strategy activity and customer feedback processes. Gather and review performance information, customer insight and feedback to identify opportunities for service improvement. Attend customer and client meetings, both formal and informal, ensuring policies and procedures are followed. Promote a customer-first culture across the team and wider region. Support social value and community engagement activities where required. Ensure health and safety responsibilities are managed appropriately, including lone working requirements. Maintain high standards of confidentiality, GDPR compliance and professional conduct. About You You will ideally have experience within social housing, repairs and maintenance, property services, facilities management, construction, public sector services or another customer-led operational environment. Essential Experience Previous experience in customer service management or a similar leadership role. Experience managing, coaching or supporting a customer service team. Strong complaint handling and escalation management experience. Excellent communication and stakeholder management skills. Ability to influence, build relationships and work collaboratively across teams. Strong organisational skills with the ability to prioritise competing deadlines. Experience using customer systems, CRM platforms or feedback tools. Good problem-solving, reporting and analytical skills. A proactive, solution-focused and customer-first approach. Strong IT skills, including Microsoft Word, Excel, PowerPoint and Outlook. Desirable Experience Experience working within social housing, repairs and maintenance or property services. Knowledge of customer service standards within a regulated or resident-focused environment. Experience working with housing associations, local authorities or client-side stakeholders. Evidence of ongoing professional development. If you love engaging people and motivated by improving outcomes for customers, we would love to hear from you. Apply Now To apply, please send your CV or call Jess on (phone number removed). Social Housing, Property Services, Manager, Customer Experience Manager, North West
Jul 29, 2026
Full time
Customer Experience Manager Social Housing/Property Services Salary: Circa 40,000 - 45,000 DOE + benefits Location: North West (Regional role with occasional travel) Full-time, Permanent We are working with a well-established organisation within the property services sector to recruit a Customer Experience Manager to lead the day-to-day delivery of customer service across a regional operation. This is a fantastic opportunity for a proactive, people-focused manager who is passionate about improving the customer journey, supporting residents, driving service standards and leading a high-performing team. The Role As Customer Experience Manager, you will be responsible for leading a regional Customer Experience Team, ensuring customers receive a professional, responsive and consistent service at every stage of their journey. You will work closely with senior operational leaders, housing provider stakeholders and internal teams to ensure customer service activity is aligned with contract requirements, regional priorities and wider business objectives. This role would suit someone who can balance operational delivery with people leadership, someone confident managing complaints, improving processes, coaching colleagues and using feedback to drive continuous improvement. Key Responsibilities Lead, support and develop a team of Customer Experience Coordinators. Manage the day-to-day operations of the regional customer experience function. Oversee customer interactions, complaints, feedback and escalations, ensuring issues are resolved promptly and professionally. Support effective resource planning across the team, ensuring workloads are managed and priorities are met. Work closely with operational teams to ensure customer-related tasks and actions are completed efficiently. Build strong working relationships with housing provider stakeholders, customers, colleagues and wider regional teams. Support delivery of customer service initiatives, customer strategy activity and customer feedback processes. Gather and review performance information, customer insight and feedback to identify opportunities for service improvement. Attend customer and client meetings, both formal and informal, ensuring policies and procedures are followed. Promote a customer-first culture across the team and wider region. Support social value and community engagement activities where required. Ensure health and safety responsibilities are managed appropriately, including lone working requirements. Maintain high standards of confidentiality, GDPR compliance and professional conduct. About You You will ideally have experience within social housing, repairs and maintenance, property services, facilities management, construction, public sector services or another customer-led operational environment. Essential Experience Previous experience in customer service management or a similar leadership role. Experience managing, coaching or supporting a customer service team. Strong complaint handling and escalation management experience. Excellent communication and stakeholder management skills. Ability to influence, build relationships and work collaboratively across teams. Strong organisational skills with the ability to prioritise competing deadlines. Experience using customer systems, CRM platforms or feedback tools. Good problem-solving, reporting and analytical skills. A proactive, solution-focused and customer-first approach. Strong IT skills, including Microsoft Word, Excel, PowerPoint and Outlook. Desirable Experience Experience working within social housing, repairs and maintenance or property services. Knowledge of customer service standards within a regulated or resident-focused environment. Experience working with housing associations, local authorities or client-side stakeholders. Evidence of ongoing professional development. If you love engaging people and motivated by improving outcomes for customers, we would love to hear from you. Apply Now To apply, please send your CV or call Jess on (phone number removed). Social Housing, Property Services, Manager, Customer Experience Manager, North West
