We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 05, 2026
Seasonal
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Job Title: Housing Officer Type: Temporary - 3 months Location: Chester Salary: £18.48 - £24.09 per hour Hours: Full time BRC are working closely with a large housing association to recruit a Housing Officer on a temporary basis for their Chester office. Duties: Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks. Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion. Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan. Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon. Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies. Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence. Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner. Requirements: Recent experience of undertaking a similar role Proven experience of delivering high quality tenancy services Proven experience of working to deadlines and prioritising workloads Proven experience of good practice resident involvement activities Working knowledge of relevant regulations and good practice Proven experience of analysing and diagnosing problems and implementing solutions Experience of managing staff For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Aug 05, 2026
Contractor
Job Title: Housing Officer Type: Temporary - 3 months Location: Chester Salary: £18.48 - £24.09 per hour Hours: Full time BRC are working closely with a large housing association to recruit a Housing Officer on a temporary basis for their Chester office. Duties: Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks. Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion. Deliver a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services' business plan. Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon. Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies. Manage the recruitment, performance and development of quality staff to ensure that skilled staff are available to meet business needs and individual accountabilities. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives Ensure the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence. Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner. Requirements: Recent experience of undertaking a similar role Proven experience of delivering high quality tenancy services Proven experience of working to deadlines and prioritising workloads Proven experience of good practice resident involvement activities Working knowledge of relevant regulations and good practice Proven experience of analysing and diagnosing problems and implementing solutions Experience of managing staff For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Housing Officer Housing Association - South East London (Hybrid Working) - 29.38 per hour - 3-6 Month Contract We're recruiting for a Housing Officer to join a leading Housing Association in South East London. You'll be responsible for delivering high-quality tenancy and neighbourhood management services across a designated patch, ensuring residents receive excellent support and customer service. Key responsibilities: Managing tenancy and estate issues Handling ASB, nuisance and safeguarding cases Conducting estate inspections Managing voids, viewings and tenancy sign-ups Working closely with local authorities and partner agencies - Housing, customer service or tenancy management experience required- Strong communication and case management skills - Knowledge of social housing and housing legislation desirable Interested? Get in touch for more information or to discuss the opportunity Muhammad Uthmaan Ali(phone number removed) (url removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent.
Aug 05, 2026
Contractor
Housing Officer Housing Association - South East London (Hybrid Working) - 29.38 per hour - 3-6 Month Contract We're recruiting for a Housing Officer to join a leading Housing Association in South East London. You'll be responsible for delivering high-quality tenancy and neighbourhood management services across a designated patch, ensuring residents receive excellent support and customer service. Key responsibilities: Managing tenancy and estate issues Handling ASB, nuisance and safeguarding cases Conducting estate inspections Managing voids, viewings and tenancy sign-ups Working closely with local authorities and partner agencies - Housing, customer service or tenancy management experience required- Strong communication and case management skills - Knowledge of social housing and housing legislation desirable Interested? Get in touch for more information or to discuss the opportunity Muhammad Uthmaan Ali(phone number removed) (url removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent.
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 05, 2026
Contractor
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 05, 2026
Contractor
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
Aug 05, 2026
Full time
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
Anti-Social Behaviour Officer Temporary on-going contract - Minimum 3 months Hybrid working - combination of home, office and patch based working Full-Time (37 hours per week) 25.00 per hour - negotiable depending on experience level . About the Role We are seeking a motivated and experienced Anti-Social Behaviour Officer to join a Housing and Community Services team. This is an excellent opportunity for a housing professional with experience of managing anti-social behaviour cases and working with residents to create safer, stronger communities. You will manage a varied caseload of ASB complaints, investigate incidents, work closely with residents and partner agencies, and take appropriate enforcement and preventative action to resolve issues effectively. Key Responsibilities Manage a caseload of anti-social behaviour cases from initial report through to resolution. Investigate complaints promptly, gathering evidence through interviews, witness statements, diary sheets, CCTV, and other appropriate methods. Assess risk and provide support to victims of anti-social behaviour. Develop and implement action plans to resolve cases using early intervention, mediation, and enforcement where appropriate. Prepare legal documentation and work with legal services on injunctions, possession proceedings, and other enforcement action. Liaise with police, local authorities, support agencies, environmental health, and other partners to achieve positive outcomes. Attend resident meetings, court hearings, and multi-agency meetings as required. The successful candidate will have: Experience managing anti-social behaviour or tenancy enforcement cases within a housing environment. Good knowledge of relevant housing legislation, ASB legislation, and safeguarding responsibilities. Excellent investigation, interviewing, and problem-solving skills. Experience preparing legal documentation and supporting court action. Strong communication and negotiation skills with the ability to manage challenging situations professionally. To apply, please submit your CV outlining your relevant experience. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Aug 05, 2026
Contractor
Anti-Social Behaviour Officer Temporary on-going contract - Minimum 3 months Hybrid working - combination of home, office and patch based working Full-Time (37 hours per week) 25.00 per hour - negotiable depending on experience level . About the Role We are seeking a motivated and experienced Anti-Social Behaviour Officer to join a Housing and Community Services team. This is an excellent opportunity for a housing professional with experience of managing anti-social behaviour cases and working with residents to create safer, stronger communities. You will manage a varied caseload of ASB complaints, investigate incidents, work closely with residents and partner agencies, and take appropriate enforcement and preventative action to resolve issues effectively. Key Responsibilities Manage a caseload of anti-social behaviour cases from initial report through to resolution. Investigate complaints promptly, gathering evidence through interviews, witness statements, diary sheets, CCTV, and other appropriate methods. Assess risk and provide support to victims of anti-social behaviour. Develop and implement action plans to resolve cases using early intervention, mediation, and enforcement where appropriate. Prepare legal documentation and work with legal services on injunctions, possession proceedings, and other enforcement action. Liaise with police, local authorities, support agencies, environmental health, and other partners to achieve positive outcomes. Attend resident meetings, court hearings, and multi-agency meetings as required. The successful candidate will have: Experience managing anti-social behaviour or tenancy enforcement cases within a housing environment. Good knowledge of relevant housing legislation, ASB legislation, and safeguarding responsibilities. Excellent investigation, interviewing, and problem-solving skills. Experience preparing legal documentation and supporting court action. Strong communication and negotiation skills with the ability to manage challenging situations professionally. To apply, please submit your CV outlining your relevant experience. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Adecco are recruiting for an experienced Housing Needs Officer to support a busy Housing Needs service within a South London local authority. This role focuses on rough sleepers and individuals at risk of rough sleeping , combining statutory housing duties with proactive outreach and intensive casework. You will play a key role in assessing, preventing, and relieving homelessness , delivering a person-centred service in line with the Homelessness Reduction Act 2017 , and supporting vulnerable individuals into sustainable accommodation and long-term independence . Housing Needs Officer - Rough Sleepers Public Sector - Local Authority - Croydon Council Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home Temporary Role - 3 months with likely extension IT equipment provided ASAP Start Key Responsibilities Casework & Assessments Manage a caseload of rough sleepers and single homeless applicants Conduct detailed housing needs assessments and determine statutory duties Develop and maintain Personalised Housing Plans (PHPs) Rough Sleeper Engagement Work alongside outreach teams to identify and verify rough sleepers Engage with individuals with complex needs (e.g. mental health, substance misuse, offending history) Build trust through flexible, proactive approaches Homelessness Prevention & Relief Take action to prevent homelessness (e.g. mediation, tenancy sustainment) Source suitable accommodation including: Temporary accommodation Private rented housing Supported housing pathways Support clients to move from the streets into settled housing Multi-Agency Working Collaborate with partners including: Health services Probation and criminal justice agencies Drug and alcohol services Voluntary sector organisations Coordinate support plans for individuals with complex needs Tenancy Sustainment & Support Help clients understand and maintain tenancies Support with benefits, utilities, and budgeting Liaise with landlords to resolve issues and prevent evictions Compliance & Administration Maintain accurate case records on housing systems (including NEC ) Ensure decisions comply with: Housing Act 1996 (as amended) Homelessness Reduction Act 2017 Prepare decision letters, reports, and legal documentation Skills & Experience Essential: Experience within housing options, homelessness, or rough sleeping services Strong knowledge of housing legislation and statutory duties Experience supporting vulnerable individuals with complex needs Working knowledge and experience using the NEC housing system Excellent communication and case management skills Desirable: Previous experience within a local authority housing team Understanding of London housing pathways and Rough Sleeper Initiative work Experience working in multi-agency environments Key Competencies Empathy and resilience when working with vulnerable groups Strong problem-solving and decision-making abilities Ability to manage a high caseload under pressure Effective partnership working and negotiation skills What's on Offer Hybrid working (2-3 days in office) IT equipment provided Opportunity to make a tangible impact supporting vulnerable individuals off the streets into stable housing Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 05, 2026
Contractor
Adecco are recruiting for an experienced Housing Needs Officer to support a busy Housing Needs service within a South London local authority. This role focuses on rough sleepers and individuals at risk of rough sleeping , combining statutory housing duties with proactive outreach and intensive casework. You will play a key role in assessing, preventing, and relieving homelessness , delivering a person-centred service in line with the Homelessness Reduction Act 2017 , and supporting vulnerable individuals into sustainable accommodation and long-term independence . Housing Needs Officer - Rough Sleepers Public Sector - Local Authority - Croydon Council Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home Temporary Role - 3 months with likely extension IT equipment provided ASAP Start Key Responsibilities Casework & Assessments Manage a caseload of rough sleepers and single homeless applicants Conduct detailed housing needs assessments and determine statutory duties Develop and maintain Personalised Housing Plans (PHPs) Rough Sleeper Engagement Work alongside outreach teams to identify and verify rough sleepers Engage with individuals with complex needs (e.g. mental health, substance misuse, offending history) Build trust through flexible, proactive approaches Homelessness Prevention & Relief Take action to prevent homelessness (e.g. mediation, tenancy sustainment) Source suitable accommodation including: Temporary accommodation Private rented housing Supported housing pathways Support clients to move from the streets into settled housing Multi-Agency Working Collaborate with partners including: Health services Probation and criminal justice agencies Drug and alcohol services Voluntary sector organisations Coordinate support plans for individuals with complex needs Tenancy Sustainment & Support Help clients understand and maintain tenancies Support with benefits, utilities, and budgeting Liaise with landlords to resolve issues and prevent evictions Compliance & Administration Maintain accurate case records on housing systems (including NEC ) Ensure decisions comply with: Housing Act 1996 (as amended) Homelessness Reduction Act 2017 Prepare decision letters, reports, and legal documentation Skills & Experience Essential: Experience within housing options, homelessness, or rough sleeping services Strong knowledge of housing legislation and statutory duties Experience supporting vulnerable individuals with complex needs Working knowledge and experience using the NEC housing system Excellent communication and case management skills Desirable: Previous experience within a local authority housing team Understanding of London housing pathways and Rough Sleeper Initiative work Experience working in multi-agency environments Key Competencies Empathy and resilience when working with vulnerable groups Strong problem-solving and decision-making abilities Ability to manage a high caseload under pressure Effective partnership working and negotiation skills What's on Offer Hybrid working (2-3 days in office) IT equipment provided Opportunity to make a tangible impact supporting vulnerable individuals off the streets into stable housing Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 05, 2026
Full time
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Aug 05, 2026
Seasonal
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Aug 05, 2026
Seasonal
Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
We need a housing officer to work Monday to Friday 9.00am to 5.00pm with a driving license and good Housing and Tenancy management experience to work with the existing staff in the Chester Area, this role will be managing a patch of over 55s properties in the rural Chester Area, so flexibility and access to a vehicle is essential and regular travel is required. Tasks will be adjusted throughout the contract period to suit the needs and requirements of the business and our customers.
Aug 05, 2026
Seasonal
We need a housing officer to work Monday to Friday 9.00am to 5.00pm with a driving license and good Housing and Tenancy management experience to work with the existing staff in the Chester Area, this role will be managing a patch of over 55s properties in the rural Chester Area, so flexibility and access to a vehicle is essential and regular travel is required. Tasks will be adjusted throughout the contract period to suit the needs and requirements of the business and our customers.
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Aug 05, 2026
Full time
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Sheltered Housing Officer Location: Newham Hourly Rate: 18.92 per hour PAYE or 24.63 per hour Umbrella Contract: 3 months initially Are you passionate about supporting older people and vulnerable adults to live independently, safely and with dignity? We are looking for a compassionate, proactive and customer-focused Sheltered Housing Officer to join our dedicated Sheltered Housing Team. This is an incredibly rewarding role where you will provide practical and emotional support to residents, helping them maintain their independence while ensuring their health, wellbeing and safety needs are met. Working closely with residents, families, healthcare professionals and partner agencies, you will play a key role in creating supportive and thriving communities within our sheltered housing schemes. About the Role As a Sheltered Housing Officer, you will be responsible for delivering a high-quality housing support service to older, disabled and vulnerable residents across our sheltered housing schemes. You will build positive relationships with residents, carry out welfare checks, provide guidance on benefits and budgeting, respond to emergencies, and help maintain a safe and welcoming environment for all. The role involves working independently and requires a flexible approach to meet the needs of the service. Key Responsibilities Carry out regular welfare visits and wellbeing checks with residents. Monitor and update resident information using Telecare and housing management systems. Support residents with benefit applications, financial wellbeing and access to additional support services. Conduct inspections of tenanted and void properties and report repairs or tenancy breaches. Respond to emergency alarm activations and coordinate appropriate assistance. Support residents during illness, emergencies and difficult life events. Complete support plans, reviews, risk assessments and emergency evacuation plans. Promote health and safety compliance, including fire safety procedures. Encourage resident engagement through social activities and community events. Build effective partnerships with health professionals, social care teams, emergency services and community organisations. Maintain the security and smooth operation of sheltered housing schemes. Ensure communal areas remain clean, safe and welcoming. About You We're looking for someone who is resilient and committed to delivering excellent customer service. You will have: Essential Experience Experience working within a sheltered housing, supported housing or similar environment. Experience supporting vulnerable adults, older people or individuals with disabilities. Experience using computerised systems and Microsoft Office applications. Essential Skills Excellent communication and interpersonal skills. Strong administrative and record-keeping abilities with great attention to detail. Ability to work independently and manage competing priorities. Ability to handle sensitive situations with empathy, professionalism and discretion. Strong customer service skills and the ability to build relationships with people from diverse backgrounds. Confidence in responding calmly and effectively during emergencies. Personal Qualities Compassionate and empathetic approach. Professional and approachable manner. Ability to work well under pressure. Flexible and adaptable attitude. Apply Today If you are passionate about supporting older and vulnerable residents to live independently and want to make a meaningful contribution to your local community, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 05, 2026
Seasonal
Sheltered Housing Officer Location: Newham Hourly Rate: 18.92 per hour PAYE or 24.63 per hour Umbrella Contract: 3 months initially Are you passionate about supporting older people and vulnerable adults to live independently, safely and with dignity? We are looking for a compassionate, proactive and customer-focused Sheltered Housing Officer to join our dedicated Sheltered Housing Team. This is an incredibly rewarding role where you will provide practical and emotional support to residents, helping them maintain their independence while ensuring their health, wellbeing and safety needs are met. Working closely with residents, families, healthcare professionals and partner agencies, you will play a key role in creating supportive and thriving communities within our sheltered housing schemes. About the Role As a Sheltered Housing Officer, you will be responsible for delivering a high-quality housing support service to older, disabled and vulnerable residents across our sheltered housing schemes. You will build positive relationships with residents, carry out welfare checks, provide guidance on benefits and budgeting, respond to emergencies, and help maintain a safe and welcoming environment for all. The role involves working independently and requires a flexible approach to meet the needs of the service. Key Responsibilities Carry out regular welfare visits and wellbeing checks with residents. Monitor and update resident information using Telecare and housing management systems. Support residents with benefit applications, financial wellbeing and access to additional support services. Conduct inspections of tenanted and void properties and report repairs or tenancy breaches. Respond to emergency alarm activations and coordinate appropriate assistance. Support residents during illness, emergencies and difficult life events. Complete support plans, reviews, risk assessments and emergency evacuation plans. Promote health and safety compliance, including fire safety procedures. Encourage resident engagement through social activities and community events. Build effective partnerships with health professionals, social care teams, emergency services and community organisations. Maintain the security and smooth operation of sheltered housing schemes. Ensure communal areas remain clean, safe and welcoming. About You We're looking for someone who is resilient and committed to delivering excellent customer service. You will have: Essential Experience Experience working within a sheltered housing, supported housing or similar environment. Experience supporting vulnerable adults, older people or individuals with disabilities. Experience using computerised systems and Microsoft Office applications. Essential Skills Excellent communication and interpersonal skills. Strong administrative and record-keeping abilities with great attention to detail. Ability to work independently and manage competing priorities. Ability to handle sensitive situations with empathy, professionalism and discretion. Strong customer service skills and the ability to build relationships with people from diverse backgrounds. Confidence in responding calmly and effectively during emergencies. Personal Qualities Compassionate and empathetic approach. Professional and approachable manner. Ability to work well under pressure. Flexible and adaptable attitude. Apply Today If you are passionate about supporting older and vulnerable residents to live independently and want to make a meaningful contribution to your local community, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. • Drive service improvements: Carry out tenancy audits, PCFRAs/PEEPs and regular estate inspections, identifying opportunities to improve housing standards and working collaboratively with internal teams. • Support residents who need it most: Work closely with vulnerable tenants, make appropriate referrals and help ensure residents receive the right support at the right time. • Use your legal and enforcement expertise: Prepare and serve notices, including Notices Seeking Possession and Notices to Quit; prepare court cases, draft witness statements and represent in legal proceedings where required. Knowledge of the Housing Regulator's consumer standards and Awaab's Law is desirable. About You • Proven experience: At least two years' housing management experience, ideally within a general needs or social housing environment. • Confident communicator: Strong communication, negotiation and problem-solving skills, with the ability to manage sensitive, complex or challenging resident matters professionally. • Strong housing knowledge: A sound Understanding of tenancy management, anti-social behaviour legislation, enforcement processes and safeguarding principles. • Resident-focused mindset: Proactive, resilient and adaptable, with a genuine commitment to equality, diversity and inclusion and achieving positive outcomes for residents. Why Apply? This is a fantastic opportunity to step into a high-impact interim role where your decisions, judgement and resident-focused approach will make a real difference from day one. You'll join a busy housing service where your expertise will be valued, your work will be varied, and your contribution will directly support safer, stronger and better-managed communities. If you are ready to bring your housing management expertise to a role where you can have immediate impact, apply today to be considered. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Aug 05, 2026
Contractor
About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. • Drive service improvements: Carry out tenancy audits, PCFRAs/PEEPs and regular estate inspections, identifying opportunities to improve housing standards and working collaboratively with internal teams. • Support residents who need it most: Work closely with vulnerable tenants, make appropriate referrals and help ensure residents receive the right support at the right time. • Use your legal and enforcement expertise: Prepare and serve notices, including Notices Seeking Possession and Notices to Quit; prepare court cases, draft witness statements and represent in legal proceedings where required. Knowledge of the Housing Regulator's consumer standards and Awaab's Law is desirable. About You • Proven experience: At least two years' housing management experience, ideally within a general needs or social housing environment. • Confident communicator: Strong communication, negotiation and problem-solving skills, with the ability to manage sensitive, complex or challenging resident matters professionally. • Strong housing knowledge: A sound Understanding of tenancy management, anti-social behaviour legislation, enforcement processes and safeguarding principles. • Resident-focused mindset: Proactive, resilient and adaptable, with a genuine commitment to equality, diversity and inclusion and achieving positive outcomes for residents. Why Apply? This is a fantastic opportunity to step into a high-impact interim role where your decisions, judgement and resident-focused approach will make a real difference from day one. You'll join a busy housing service where your expertise will be valued, your work will be varied, and your contribution will directly support safer, stronger and better-managed communities. If you are ready to bring your housing management expertise to a role where you can have immediate impact, apply today to be considered. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
About the Role This is an excellent opportunity for an experienced Rent Arrears Recovery professional to step into a visible leadership role, where your expertise will directly support income collection, tenancy sustainment and positive outcomes for residents. You will lead a dedicated team of six Rent Arrears Recovery Officers, driving a proactive, professional and customer-focused recovery service for general needs housing. You will bring confidence in rent recovery, court action, Possession Claims Online and presenting cases in court, alongside the leadership skills needed to improve performance, motivate staff and deliver high-quality outcomes. If you are commercially aware, confident in enforcement processes and passionate about balancing income recovery with meaningful resident support, this role offers the chance to make an immediate impact within a busy and respected housing service. What You'll Be Doing Lead, motivate and support a team of Rent Arrears Recovery Officers to deliver a responsive, high-performing income recovery service. Drive effective arrears-reduction activity while ensuring residents receive the right advice, support, and intervention at the earliest opportunity. Provide expert guidance on rent recovery, enforcement action, court preparation and customer-focused income management. Oversee complex arrears cases, ensuring appropriate, timely and legally compliant action is taken in line with policy and statutory guidance. Prepare and present cases at court, including the effective use of Possession Claims Online where required. Champion continuous improvement by identifying ways to strengthen processes, increase collection performance and enhance customer outcomes. Build strong working relationships with internal teams and external partners to support tenancy sustainment, early intervention and income maximisation. Maintain accurate records and ensure that all casework, enforcement activities, and customer contacts are completed to a consistently high standard. About You A strong background in housing rent recovery, income collection and enforcement, ideally within a local authority or social housing environment. Proven experience leading, supervising or supporting rent recovery teams to achieve service targets and improve performance. Confident knowledge of court processes, Possession Claims Online and presenting rent arrears cases in court. A balanced and professional approach, with the ability to combine firm recovery action with empathy, early intervention and tenancy sustainment. Strong communication and relationship-building skills, with the ability to work effectively with colleagues, residents and partner agencies. The ability to remain calm under pressure, manage competing priorities and make sound decisions in a fast-paced service environment. Excellent attention to detail and confidence maintaining accurate records across multiple systems. A minimum of five GCSEs, including English and Maths, or equivalent qualifications. Degree-level education or equivalent relevant experience is desirable. Why Apply? You will be joining a role where your leadership, technical knowledge and judgement will be valued from day one. This is a strong opportunity to influence service delivery, support a capable team and contribute to a housing service that makes a meaningful difference to residents while protecting vital rental income. Apply today to be considered for this rewarding interim opportunity. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Aug 05, 2026
Contractor
About the Role This is an excellent opportunity for an experienced Rent Arrears Recovery professional to step into a visible leadership role, where your expertise will directly support income collection, tenancy sustainment and positive outcomes for residents. You will lead a dedicated team of six Rent Arrears Recovery Officers, driving a proactive, professional and customer-focused recovery service for general needs housing. You will bring confidence in rent recovery, court action, Possession Claims Online and presenting cases in court, alongside the leadership skills needed to improve performance, motivate staff and deliver high-quality outcomes. If you are commercially aware, confident in enforcement processes and passionate about balancing income recovery with meaningful resident support, this role offers the chance to make an immediate impact within a busy and respected housing service. What You'll Be Doing Lead, motivate and support a team of Rent Arrears Recovery Officers to deliver a responsive, high-performing income recovery service. Drive effective arrears-reduction activity while ensuring residents receive the right advice, support, and intervention at the earliest opportunity. Provide expert guidance on rent recovery, enforcement action, court preparation and customer-focused income management. Oversee complex arrears cases, ensuring appropriate, timely and legally compliant action is taken in line with policy and statutory guidance. Prepare and present cases at court, including the effective use of Possession Claims Online where required. Champion continuous improvement by identifying ways to strengthen processes, increase collection performance and enhance customer outcomes. Build strong working relationships with internal teams and external partners to support tenancy sustainment, early intervention and income maximisation. Maintain accurate records and ensure that all casework, enforcement activities, and customer contacts are completed to a consistently high standard. About You A strong background in housing rent recovery, income collection and enforcement, ideally within a local authority or social housing environment. Proven experience leading, supervising or supporting rent recovery teams to achieve service targets and improve performance. Confident knowledge of court processes, Possession Claims Online and presenting rent arrears cases in court. A balanced and professional approach, with the ability to combine firm recovery action with empathy, early intervention and tenancy sustainment. Strong communication and relationship-building skills, with the ability to work effectively with colleagues, residents and partner agencies. The ability to remain calm under pressure, manage competing priorities and make sound decisions in a fast-paced service environment. Excellent attention to detail and confidence maintaining accurate records across multiple systems. A minimum of five GCSEs, including English and Maths, or equivalent qualifications. Degree-level education or equivalent relevant experience is desirable. Why Apply? You will be joining a role where your leadership, technical knowledge and judgement will be valued from day one. This is a strong opportunity to influence service delivery, support a capable team and contribute to a housing service that makes a meaningful difference to residents while protecting vital rental income. Apply today to be considered for this rewarding interim opportunity. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 05, 2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Housing Officer Location: Kent and Essex (2 days office-based, remainder on-site and working from home) Rate: 19.23 per hour (PAYE) / 25.04 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking a Housing Officer to deliver a high-quality housing management service, ensuring residents' wellbeing, welfare, and safety. You will work closely with internal teams, external partners, and residents to improve satisfaction and ensure a seamless service. Key Responsibilities: Provide housing management services within legal and regulatory frameworks. Settle residents into new homes, conduct regular visits, and ensure tenancy conditions are met. Complete welfare checks, make safeguarding referrals, and monitor cases with multi-agency partners. Manage customer expectations, resolve nuisance issues, and support ASB cases. Attend court, prepare legal documents, and participate in multi-agency meetings. Conduct pre-void inspections, viewings, and work with lettings to ensure vacant homes are turned around within KPIs. Ensure resident safety by completing FRA actions, PEEPs, and PCFRAs as required. Conduct tenancy audits, schedule appointments, and promote resident involvement. Support residents in using online services and assist in maximising rental income. Work with Development Teams for efficient handovers of new homes. Ensure compliance with Health and Safety, Data Protection, and other statutory requirements. Requirements: Experience in housing management, including nuisance and harassment cases, with knowledge of relevant legislation. Ability to follow processes, use initiative, and deliver excellent customer service. Strong communication, interpersonal, and negotiation skills. Ability to work effectively in a team, prioritise workloads, and meet deadlines. Proficient in using multiple IT and communication systems. Valid driving licence and access to a vehicle for efficient travel. Willingness to work flexibly, including evenings and weekends. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Aug 05, 2026
Contractor
Job Title: Housing Officer Location: Kent and Essex (2 days office-based, remainder on-site and working from home) Rate: 19.23 per hour (PAYE) / 25.04 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking a Housing Officer to deliver a high-quality housing management service, ensuring residents' wellbeing, welfare, and safety. You will work closely with internal teams, external partners, and residents to improve satisfaction and ensure a seamless service. Key Responsibilities: Provide housing management services within legal and regulatory frameworks. Settle residents into new homes, conduct regular visits, and ensure tenancy conditions are met. Complete welfare checks, make safeguarding referrals, and monitor cases with multi-agency partners. Manage customer expectations, resolve nuisance issues, and support ASB cases. Attend court, prepare legal documents, and participate in multi-agency meetings. Conduct pre-void inspections, viewings, and work with lettings to ensure vacant homes are turned around within KPIs. Ensure resident safety by completing FRA actions, PEEPs, and PCFRAs as required. Conduct tenancy audits, schedule appointments, and promote resident involvement. Support residents in using online services and assist in maximising rental income. Work with Development Teams for efficient handovers of new homes. Ensure compliance with Health and Safety, Data Protection, and other statutory requirements. Requirements: Experience in housing management, including nuisance and harassment cases, with knowledge of relevant legislation. Ability to follow processes, use initiative, and deliver excellent customer service. Strong communication, interpersonal, and negotiation skills. Ability to work effectively in a team, prioritise workloads, and meet deadlines. Proficient in using multiple IT and communication systems. Valid driving licence and access to a vehicle for efficient travel. Willingness to work flexibly, including evenings and weekends. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Insight Executive Group
Burton-on-trent, Staffordshire
Tenancy Sustainment Officer Location: Burton on Trent and Surrounding areas Salary: Competitive (dependent on experience) Job Type: Full-time and part-time available Are you passionate about making a real difference in people's lives? Do you have experience supporting vulnerable individuals to maintain stable housing and achieve independent living? Our client is seeking a compassionate and proactive Tenancy Sustainment Officer to join their Housing & Support team. This is a rewarding opportunity to work directly with tenants, helping them overcome barriers, sustain their tenancies, and improve their overall wellbeing through tailored, person-centred support. The Role As a Tenancy Sustainment Officer, you'll provide practical advice, guidance, and targeted interventions to tenants who require additional support to maintain their homes. Working collaboratively with internal teams and external agencies, you'll help individuals build confidence, access essential services, and achieve positive, long-term outcomes. No two days are the same, making this an ideal role for someone who enjoys problem-solving, building relationships, and making a meaningful impact within the community. Key Responsibilities Respond promptly to tenancy sustainment referrals. Assess individual needs and develop tailored support plans to address tenancy-related challenges. Work proactively with tenants to implement agreed actions, providing both encouragement and constructive challenge where appropriate. Assist tenants in maximising their income by identifying and resolving benefits-related issues. Support applications for grants and coordinate access to reusable furniture and essential household items. Build strong partnerships with local authorities, health professionals, social care teams, and other external agencies to deliver holistic support. Maintain accurate, confidential, and up-to-date case records in line with data protection and organisational policies. Act as a Designated Safeguarding Lead, managing safeguarding concerns appropriately and representing the organisation at safeguarding meetings, including MARAC where required. Carry out any other duties appropriate to the role as directed by the Housing & Support Manager. About You We're looking for someone who is empathetic, resilient, and committed to helping people achieve positive outcomes. You will ideally have: Experience supporting vulnerable individuals within housing, tenancy sustainment, support services, or a similar environment. Knowledge of welfare benefits and income maximisation. Understanding of safeguarding procedures and experience managing safeguarding concerns. Experience working collaboratively with statutory and voluntary sector agencies. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate case records. The ability to work independently while contributing effectively as part of a wider team. Why Apply? This is an opportunity to join an organisation that is committed to improving lives and strengthening communities. You'll play a vital role in supporting tenants to maintain stable accommodation, develop independence, and access the services they need to thrive.
Aug 05, 2026
Contractor
Tenancy Sustainment Officer Location: Burton on Trent and Surrounding areas Salary: Competitive (dependent on experience) Job Type: Full-time and part-time available Are you passionate about making a real difference in people's lives? Do you have experience supporting vulnerable individuals to maintain stable housing and achieve independent living? Our client is seeking a compassionate and proactive Tenancy Sustainment Officer to join their Housing & Support team. This is a rewarding opportunity to work directly with tenants, helping them overcome barriers, sustain their tenancies, and improve their overall wellbeing through tailored, person-centred support. The Role As a Tenancy Sustainment Officer, you'll provide practical advice, guidance, and targeted interventions to tenants who require additional support to maintain their homes. Working collaboratively with internal teams and external agencies, you'll help individuals build confidence, access essential services, and achieve positive, long-term outcomes. No two days are the same, making this an ideal role for someone who enjoys problem-solving, building relationships, and making a meaningful impact within the community. Key Responsibilities Respond promptly to tenancy sustainment referrals. Assess individual needs and develop tailored support plans to address tenancy-related challenges. Work proactively with tenants to implement agreed actions, providing both encouragement and constructive challenge where appropriate. Assist tenants in maximising their income by identifying and resolving benefits-related issues. Support applications for grants and coordinate access to reusable furniture and essential household items. Build strong partnerships with local authorities, health professionals, social care teams, and other external agencies to deliver holistic support. Maintain accurate, confidential, and up-to-date case records in line with data protection and organisational policies. Act as a Designated Safeguarding Lead, managing safeguarding concerns appropriately and representing the organisation at safeguarding meetings, including MARAC where required. Carry out any other duties appropriate to the role as directed by the Housing & Support Manager. About You We're looking for someone who is empathetic, resilient, and committed to helping people achieve positive outcomes. You will ideally have: Experience supporting vulnerable individuals within housing, tenancy sustainment, support services, or a similar environment. Knowledge of welfare benefits and income maximisation. Understanding of safeguarding procedures and experience managing safeguarding concerns. Experience working collaboratively with statutory and voluntary sector agencies. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate case records. The ability to work independently while contributing effectively as part of a wider team. Why Apply? This is an opportunity to join an organisation that is committed to improving lives and strengthening communities. You'll play a vital role in supporting tenants to maintain stable accommodation, develop independence, and access the services they need to thrive.
Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities Manage a patch of residential properties and act as the main point of contact for residents. Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. Support new tenancy sign-ups and tenancy sustainment activities. Investigate and resolve anti-social behaviour cases. Manage tenancy breaches and enforce tenancy conditions where required. Work with residents to resolve issues relating to rent, property management, and community wellbeing. Liaise with internal teams, local authorities, and support agencies. Identify safeguarding concerns and make appropriate referrals. Maintain accurate records and case notes using housing management systems. Deliver excellent customer service and build positive relationships with residents. Requirements Previous experience in housing management, tenancy management, customer service, or a similar role. Knowledge of housing legislation and tenancy management practices is desirable. Strong communication and conflict-resolution skills. Ability to manage a varied caseload and work independently. Good IT and administrative skills. Experience dealing with anti-social behaviour cases would be advantageous. Full UK Driving Licence preferred.
Aug 05, 2026
Full time
Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities Manage a patch of residential properties and act as the main point of contact for residents. Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. Support new tenancy sign-ups and tenancy sustainment activities. Investigate and resolve anti-social behaviour cases. Manage tenancy breaches and enforce tenancy conditions where required. Work with residents to resolve issues relating to rent, property management, and community wellbeing. Liaise with internal teams, local authorities, and support agencies. Identify safeguarding concerns and make appropriate referrals. Maintain accurate records and case notes using housing management systems. Deliver excellent customer service and build positive relationships with residents. Requirements Previous experience in housing management, tenancy management, customer service, or a similar role. Knowledge of housing legislation and tenancy management practices is desirable. Strong communication and conflict-resolution skills. Ability to manage a varied caseload and work independently. Good IT and administrative skills. Experience dealing with anti-social behaviour cases would be advantageous. Full UK Driving Licence preferred.
