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Deputy Home Manager Children's Residential Location: Doncaster Salary: £35,000 £40,000 per annum Home Size: Children's Residential Home Benefits Competitive salary of £35,000 £40,000 per annum Fully funded Level 5 Diploma in Leadership & Management for Residential Childcare (if not already achieved) Healthcare cash plan, including cashback for dental, optical and wellbeing appointments 210 hours annual leave per year Enhanced overtime rates and opportunities to pick up additional shifts Company pension Free on-site parking Casual dress Company events Health & Wellbeing Programme Food available whilst on shift and access to a discretionary food bank Monthly employee recognition awards Comprehensive induction, ongoing training and continued professional development Refer-a-friend scheme (£150 on referral and a further £350 upon successful completion of probation) Excellent opportunities for career progression within a growing organisation What We're Looking For Level 3 or Level 4 Diploma in Children & Young People's Workforce, Residential Childcare or equivalent Minimum of 2 years' experience in a supervisory or management role within children's residential care Experience working with children and young people who display challenging behaviours Experience supporting children with Learning Disabilities (desirable) Strong leadership, organisational and communication skills Good IT and administrative skills Ability to build positive relationships with children, families and partner agencies Passion for delivering high-quality, child-centred care Flexible approach to working days, evenings, weekends and bank holidays Full UK Driving Licence Applicants must be aged 21 or over in line with residential childcare regulations Right to work in the UK (visa sponsorship is not available for this position) Successful applicants will be required to complete an Enhanced DBS check and provide satisfactory references Key Responsibilities Support the Registered Manager with the day-to-day leadership and management of the home Deputise for the Registered Manager in their absence Lead on report writing, care planning and risk assessments Chair and contribute to multi-agency meetings when required Support the delivery of high-quality, safe and nurturing care for children and young people Build and maintain positive relationships with children, families and external professionals Supervise, mentor and support the residential staff team Promote safeguarding, positive outcomes and person-centred care Ensure compliance with Children's Homes Regulations, Quality Standards and organisational policies Maintain accurate records and regulatory documentation Gain practical experience across all aspects of residential home management as part of ongoing professional development Work a rota averaging 37.5 hours per week, consisting of three administrative days (9:00am 4:30pm) and one full shift supporting the team To apply for this role, please contact Tabitha at Purosearch on (phone number removed) or send your CV for immediate consideration to (url removed).

Job Title: Executive Assistant / Personal Assistant to Directors Location: Birmingham City Centre Contract Type: Permanent Hours: 8:30am - 4:30pm Salary: 45,000 Benefits: 28 days holiday plus bank holidays, FREE city centre car parking, Private Healthcare, excellent development opportunities. Are you an experienced Executive Assistant looking for the opportunity to make a role your own? Our client, a successful and rapidly growing international organisation, is seeking a highly professional and proactive Executive Assistant to support two Directors and the Birmingham Branch Manager at their impressive new UK Headquarters in Birmingham city centre. This is a newly created position, offering a unique opportunity to become a trusted business partner, take ownership of key responsibilities, and play a pivotal role in supporting senior leadership during an exciting period of growth. If you thrive in a fast-paced environment, enjoy building strong stakeholder relationships, and take pride in keeping everything running seamlessly behind the scenes, we'd love to hear from you. Key Responsibilities: As the Executive Assistant / Personal Assistant, you will play a vital role in ensuring the smooth operation of the Directors' daily activities. Your responsibilities will include: Act as a trusted right-hand to two Directors and the Birmingham Branch Manager, ensuring their time is managed effectively and priorities stay on track. Take ownership of complex diaries, coordinating meetings and resolving scheduling conflicts with confidence and professionalism. Manage UK and international travel arrangements, creating seamless itineraries and adapting quickly to changing business needs. Prepare meeting packs, presentations, reports and briefing documents that enable informed decision-making. Support leadership meetings and Board activity, coordinating agendas, actions and key documentation. Build strong relationships with senior stakeholders across the business and act as a professional point of contact on behalf of the leadership team. Handle highly confidential business and people-related information with absolute discretion and integrity. Conduct research and gather insights to support strategic initiatives, projects and business decisions. Drive projects forward, ensuring actions are tracked, stakeholders remain engaged and deadlines are met. Anticipate leadership needs, providing proactive support before issues arise and ensuring leaders are prepared for every meeting and commitment. Identify opportunities to improve processes and ways of working, contributing to the continued growth and success of the business. Play a key role in shaping this newly created position, bringing ideas, structure and innovation as the role evolves. What We're Looking For: The ideal candidate will possess the following qualifications and skills: Proven experience as an Executive Assistant or Personal Assistant, preferably in a fast-paced environment. Exceptional organisational skills and attention to detail. Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software. Ability to handle confidential information with discretion. A proactive approach to problem-solving and a can-do attitude! Ready to Jump In? If you're excited about the opportunity to make a difference in a supportive and lively atmosphere, we want to hear from you! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title; Customer Service Team Leader Key Skills; Customer Service Advisor, Call Centre manager Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound Salary; 14.18 per hour / 29,500 per annum Shift; 8.00am-4.30pm or 8.30am-5.00pm Location; Lutterworth The Benefits; Great working environment Free Car Parking Training and development opportunities Fantastic Canteen facilities Possible overtime available We have a very exciting opportunity for a Customer Service Team Leader to assist an national business based in Lutterworth. This is an fantastic opportunity to be part of a professional customer service team delivering first line support for a successful distribution centre. This role is temporary to permanent and can lead to further progression within the company. There are genuine progression opportunities within the business for star performers. The Role; Leading a team of 12-15 customer service staff Coaching team members in resolving customers equities Delivering expert customer service and prioritising their requests Processing orders via phone and internet Data input Being point of contact for escalated queries Working to set procedures and targeted outcomes Our Ideal Candidate; Computer literate Good telephone manner Work to tight deadlines Attention to detail Complaint resolution experience Work within a team environment Previous experience would be an advantage within any customer servce based role If you are interested in this opportunity please apply directly through this website or call (phone number removed) . If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

Job Title: SOC Lead Responsibilities Lead day-to-day Security Operations Centre (SOC) activities, ensuring timely monitoring, triage, investigation, and response to security incidents. Provide technical leadership and operational oversight across the security toolset, including SIEM, SOAR, endpoint security, user behaviour analytics, and data security platforms. Drive continuous improvement of SOC processes, detection use cases, incident response playbooks, and automation capabilities. Collaborate with internal stakeholders and technology teams to support organisational transformation initiatives. Mentor and support SOC analysts, providing incident management guidance, escalation handling, and subject matter expertise. Analyse emerging threats, security trends, and operational metrics to identify opportunities for strengthening detection, investigation, and response capabilities. Essential Skills Proficiency in Security Operations, EDR, Security Analysis, and Incident Response. Experience with Databricks and other security toolsets such as Splunk, Microsoft Sentinel, Defender, Purview, and XSOAR. Experience leading a SOC Additional Skills & Qualifications A degree in Cyber Security. Location London, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team. The role also includes contacting either customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines. Reporting to the team leader duties of the role will include; The management of all meter installations, exchanges, and removal Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct Resolving any issues that may arise from incorrect meter data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner To support the business with its smart meter, roll out strategy Ensure meter readings are obtained and submitted to the industry within a specified timeframe The right candidate will have; Good verbal and written communication skills Strong organisational skills Able to prioritise within a busy challenging environment Excellent attention to detail and a high level of accuracy in all areas of work The initiative to propose solutions, to act independently and have the confidence to effectively challenge the status quo Flexible approach to work with a willingness to be involved in other areas of the business as required Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties Ability to successfully persuade, influence and negotiate with internal and external parties A plus would be; Proven working knowledge of MS Office including MS Excel Experience of an operations function within an energy supplier Advanced working knowledge of MS Office including advanced MS Excel In return a competiative salary is offered along with bonus, progression, and development within a fast-growing business.

UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 60k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses Work Environment: Collaborative, creative, and free from discrimination Benefits: 25 days of annual leave, plus bank holidays Matched pension contributions (5%) Private healthcare with Bupa Gym membership support or Lakeshore Fitness access Perkbox membership Cycle-to-work scheme What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our selection process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited forinterview. A first-stage interview with a senior member of the UCD team A second-stage workshop-based interview with our UCD team We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Customer Service Specialist Birmingham central (hybrid after probation) C £30,000 Negitiable, Dep on Exp + 10% Bonus + fantastic Benefits package (see below) Working Hours: 8:30 - 5.00 Are you passionate about delivering world-class customer service while navigating the fast-paced world of logistics? We re looking for an experienced Customer Service professional who can provide exceptional support to valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred. Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Being responsible for the order management, including placing orders and providing accurate pricing and quotes. Working closely with the external Sales team, international factories and supply chain contacts. We are seeking outstanding candidates who can demonstrate: Proven experience in Customer Service and sales order processing, with exceptional communication skills both verbally and written Someone who enjoys working in a fast paced environment, with a confident telephone manner, who enjoys building relationships both internally and with Clients. Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines. It s a fabulous company and you will be rewarded with an excellent Benefits package including: 10% bonus potential, defined contribution pension plan employer contribution 6%, 25 days holiday increasing to 27 after 5 years service, Holiday purchase plan employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit x4 annual salary. There is potential for hybrid working after initial training period of minimum of 3 months. If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

Michael Page have registered a new exciting Permanent Scheduler Opportunity in Leeds to work for a reputable global organisation which have an excellent name in their market and industry leaders! If you are experienced within scheduling, planning and coordination thrive in busy environments and passionate about helping and supporting customers we would love to hear from you! Immediate interviews being held please apply now! Client Details Michael Page have registered a new exciting Permanent Scheduler Opportunity in Leeds to work for a reputable global organisation which have an excellent name in their market and industry leaders! If you are experienced within scheduling, planning and coordination thrive in busy environments and passionate about helping and supporting customers we would love to hear from you! Immediate interviews being held please apply now! Description As a Scheduler you will be the first point of contact for customers resolving any maintenance queries and will be working closely with engineers to coordinate appointments and plan their routes. You will be organisation installations and routine checks ensuring a seamless process and an excellent client experience. The role will include administrative work including ordering parts and supplies required for the engineer you will be building excellent relationships ensuring each job runs smoothly from start to finish. Profile Previous scheduling/planning and coordination experience Excellent communication skills and able to build strong working relationships Thrive in busy high volume environments An excellent team player Job Offer Salary of 30000+ reputable industry leading business+ exceptional benefits+ excellent progression and development routes+ superb offices and facilities+ excellent team and culture+ no shift patterns or weekends+ hybrid working+ immediate interviews being held please apply now

UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £60k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses Work Environment: Collaborative, creative, and free from discrimination Benefits: 25 days of annual leave, plus bank holidays Matched pension contributions (5%) Private healthcare with Bupa Gym membership support or Lakeshore Fitness access Perkbox membership Cycle-to-work scheme Our selection process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited forinterview. A first-stage interview with a senior member of the UCD team A second-stage workshop-based interview with our UCD team We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information please contact Ryan Jordan or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Job Description: Customer Service Manager Retail Head Office Central London- 3 days Office/2 days WFH Are you an experienced Customer Service Manager looking for your next challenge within a fast-paced retail ecommerce environment? We're partnering with a lifestyle retailer to recruit a customer-focused leader who can drive service excellence, develop high-performing teams, and enhance the overall customer experience across multiple markets. Reporting to the Ecommerce Operations Manager, you'll lead both an in-house customer service team and outsourced contact centre partners, ensuring exceptional service delivery while improving operational efficiency and customer satisfaction. Key Responsibilities Lead, coach and develop the customer service team. Manage escalated customer queries and complaints. Oversee outsourced contact centre performance and service standards. Monitor and improve KPIs including response times, resolution rates and customer satisfaction. Analyse customer feedback and implement continuous improvements. Forecast customer contact volumes and plan resources effectively. Work closely with ecommerce, operations and logistics teams to improve the customer journey. Identify opportunities for automation and process improvements. About You 5+ years' customer service management experience within ecommerce, retail, fashion, homeware or lifestyle sectors. Experience managing both internal teams and outsourced customer service providers. Strong leadership and coaching skills. Proven track record of improving customer satisfaction and service performance. Experience using CRM systems such as Zendesk, Gorgias or similar platforms. Highly organised, analytical and solutions-focused. Excellent communication and stakeholder management skills. Desirable Additional European language skills (German, French, Italian or Spanish). Experience supporting international or European customer service operations. Apply today to learn more about this exciting opportunity!

Personal Assistant £15.40 per hour Temporary (4 to 8 weeks) Manchester City Centre Hybrid Working Overall job purpose: To provide high-quality administrative and organisational support to two senior leaders, ensuring effective coordination of high- volume and complex diaries , alongside reliable assistance across a busy division. This role is a temporary position, confirmed for 4 weeks, with potential extension to 8 weeks subject to review. Key responsibilities: Take lead responsibility for heavy and complex diary management , including scheduling large volumes of meetings, resolving clashes, anticipating logistical needs, and ensuring senior leaders time is optimised. Act as a key point of contact for internal stakeholders, maintaining professional communication and ensuring timely responses. Prepare meeting notes, track action points, and follow up with relevant colleagues to ensure progress is maintained. Coordinate logistics for meetings and travel, including room bookings, itineraries, and supporting documentation. Work closely with the wider team to deliver ad-hoc administrative support as required, contributing to smooth operational delivery. Assist with general organisational tasks, maintaining accuracy and confidentiality at all times. Support senior leaders by proactively managing priorities and adapting to changing demands. Candidate requirements: Previous experience in a Personal Assistant or senior administrative support role is highly desirable. Strong organisational skills, with confidence managing complex and busy diaries. Ability to work effectively with senior stakeholders and communicate professionally. Attention to detail when preparing notes, tracking actions, and handling documentation. Flexible, proactive, and able to respond to shifting priorities in a fast-paced environment. Comfortable working independently while supporting multiple leaders simultaneously. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

Telesales Team Leader Doncaster £32,000 -£36,000 DOE Are you an experienced Telesales Team Leader with a proven track record of driving sales performance, setting and monitoring KPIs, and ensuring compliance? Do you enjoy coaching people, improving processes, and leading a high-performing team? We're looking for a confident, organised, and results-driven professional to join a team in Doncaster. This is an excellent opportunity to lead a small but busy telesales operation, ensuring performance targets are achieved while maintaining exceptional standards of customer service, data accuracy, and regulatory compliance. What You'll Be Doing As Telesales Team Leader, you'll be responsible for the day-to-day management of a telesales team, ensuring individual and team performance meets business objectives. Your responsibilities will include: Setting clear sales targets and performance objectives, monitoring progress, and providing regular feedback through one-to-one meetings and performance reviews. Monitoring productivity, and key performance metrics to identify opportunities for improvement. Supporting team members through coaching, training, and ongoing development to maximise performance. Managing and maintaining the company CRM system, ensuring customer information is accurate, up to date, and reporting is completed effectively. Investigating non-conformance issues, implementing corrective actions, and promoting a culture of continuous improvement. Reviewing existing processes and recommending improvements to increase efficiency, productivity, and customer experience. Producing regular performance reports and communicating results to senior management. What We're Looking For You'll be an experienced Telesales Team Leader, Sales Supervisor, or Contact Centre Team Leader with a passion for developing people and delivering results. You'll also have: Previous experience leading a telesales or contact centre team. Proven experience setting, monitoring, and achieving sales KPIs and performance targets. Strong coaching and people management skills, including conducting one-to-one meetings and performance reviews. Experience monitoring call quality and using performance data to drive continuous improvement. Excellent organisational and communication skills with strong attention to detail. Confidence using CRM systems and Microsoft Office applications. A proactive approach to identifying performance improvements and implementing effective solutions. A solid understanding of compliance, quality standards, and regulatory requirements within a telesales environment. What's in It for You? Salary: £32,000 -£36,000 depending on experience. Holiday allowance that increases with length of service, up to 28 days + Statutory Bank Holidays Company Life Assurance Scheme. A supportive working environment where your ideas and experience are valued. The opportunity to make a genuine impact within a growing and successful business. This opportunity is fully office-based working between 9am 6pm with 1 in 6 Saturdays. At Venatu Executive, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system

Job Title : Customer Insights (Voice of the Customer) Manager Location: Warwick (2/3 days per week onsite)/Hybrid Contract: 12 months initial (strong likelihood of extension) As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers. Key Responsibilities : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tangible impact on strategic decision-making. What You Bring : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Why Join Us? Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tangible impact on strategic decision-making. If you're ready to take on this exciting challenge and drive customer insights forward, we'd love to hear from you! Apply today to join a forward-thinking organisation that values innovation and excellence. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Turkish RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Turkish and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Turkish (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Have a good trip, and see you soon!

hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Description Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key Responsibilities You will be expected to work in a self initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, Knowledge and Expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product,design and research techniques Experience in line management At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers womxn-in-tech Benefits We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.

Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/LivingstonContract: Permanent / Full Time 40hrs a weekSalary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mob

A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience within managing and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency's and cost control This role is offering a day rate of 250- 300 per day To register your interest, click apply now or call Kyle on (phone number removed)

Part Time CBT Therapist at HMP Chelmsford Location: Chelmsford Salary: £27,688.80 per annum Vacancy Type: Permanent About The Role We are seeking a dedicated and experienced High Intensity Therapist to join our team, delivering high-quality, evidence-based psychological interventions to adults experiencing common mental health difficulties. About the Role As a High Intensity Therapist, you will provide therapeutic interventions to adults on both an individual basis (face-to-face) and through the facilitation of therapeutic groups. You will work with people from a wide range of cultural backgrounds, ages, and experiences, demonstrating a strong commitment to equality, diversity, and inclusion. A key aspect of the role is undertaking comprehensive assessments to determine service users' suitability for evidence-based psychological interventions. You will deliver a range of high-intensity interventions in line with IAPT/NHS Talking Therapies guidance, ensuring care is tailored to individual needs and delivered to the highest clinical standards. Key Responsibilities Conduct comprehensive assessments and formulate appropriate treatment plans. Deliver evidence-based, high-intensity psychological interventions in accordance with IAPT/NHS Talking Therapies guidance. Provide individual and group-based therapeutic interventions. Offer line management and support to the Senior Psychological Wellbeing Practitioner (PWP). Undertake case management and provide clinical skills support and supervision where appropriate. Contribute to the operational management of the service, including report writing and participation in internal and external multidisciplinary team (MDT) meetings. Work collaboratively with the Senior PWP and wider leadership team to support service delivery and continuous improvement. Build and maintain positive working relationships with colleagues, managers, and partner organisations. Act as the senior representative on site when required, demonstrating professionalism, About You The successful candidate will be a compassionate, organised, and resilient clinician with excellent communication and leadership skills. You will be a collaborative team player who is adaptable to changing service demands and committed to delivering high-quality, person-centred care. You will also demonstrate a strong commitment to equality, diversity, and inclusive practice, ensuring services are accessible and responsive to the needs of all individuals. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Support for Families - We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at (url removed) Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.