This role involves overseeing property-related projects within the professional services industry, ensuring they are delivered on time and within budget. The position is based in Ramsgate and requires strong organisational and project management skills. Client Details Our client is a growing specialist real estate and development consultancy that provides project delivery, development, and regeneration expertise to housing associations, local authorities, and public sector organisations across London and the South East. With extensive experience supporting organisations that require additional capability, technical expertise, and project leadership, the consultancy works closely with clients to deliver complex residential and mixed-use developments. Their team combines strong technical knowledge with hands-on project delivery experience, providing practical solutions that ensure projects progress efficiently and achieve successful outcomes. Due to continued growth and increasing demand from both housing association and local authority clients, they are seeking a Project Manager to support the delivery of a diverse portfolio of development projects. This role offers the opportunity to take ownership of live schemes, work directly with senior stakeholders, and contribute to projects that create lasting value for communities. This is an excellent opportunity for an ambitious development professional looking to broaden their experience across a wide range of projects while working within a flexible, supportive, and entrepreneurial environment. Description Manage the day-to-day delivery of residential and regeneration projects on behalf of housing association, local authority, and public sector clients Monitor project progress across all stages of development, ensuring key milestones, budgets, and programme objectives are achieved Act as a client representative, coordinating consultants, contractors, and project stakeholders throughout the development lifecycle Undertake site visits and project reviews, identifying risks and opportunities and providing clear recommendations to clients Prepare reports, project updates, and governance documentation for senior stakeholders and board-level audiences Support procurement activities, tender processes, and contractor appointments where required Review technical information, drawings, specifications, and development proposals to ensure projects remain aligned with client objectives Assist with contract administration and project controls, ensuring robust project governance is maintained Manage stakeholder relationships across clients, contractors, consultants, and local authority representatives Monitor project budgets and expenditure, highlighting financial risks and supporting cost control measures Identify and resolve project delivery challenges, ensuring schemes continue to progress effectively Provide clear communication and professional advice to clients throughout project delivery Support business growth by contributing to new opportunities and expanding client relationships Promote high standards of project management, customer service, and professional delivery across all assignments Profile Experience within a housing association, local authority, consultancy, employer's agent, contract administration, or development environment Approximately 3-4 years' experience within project management, development, construction, or regeneration Demonstrable experience supporting or managing development projects with values exceeding 2m Strong understanding of construction processes and project delivery methodologies Experience liaising directly with contractors, consultants, and project stakeholders Ability to work independently and take ownership of project outcomes Technically minded with the confidence to review and challenge development and construction information Experience as a Contract Administrator or supporting Contract Administration functions Exposure to Employer's Agent services would be advantageous Strong written communication skills with experience producing reports and project documentation Excellent organisational and problem-solving abilities Comfortable managing multiple priorities across a range of live projects Strong stakeholder management skills with the ability to build trusted relationships Ability to work in a client-facing role and represent the organisation professionally Residential development experience is desirable but not essential Relevant qualification in construction, project management, surveying, development, or a related discipline would be beneficial Self-motivated, proactive, and able to drive projects forward with minimal supervision Job Offer Competitive salary of circa 45,000 Permanent PAYE position with pension provision Opportunity to work across a diverse portfolio of development and regeneration projects Exposure to both housing association and local authority clients Highly autonomous role with significant responsibility and client interaction Flexible working environment with a strong emphasis on trust and professional independence Hybrid working arrangements with approximately one day per week in the office Opportunity to broaden experience across project management, development, contract administration, and client advisory services Genuine career growth opportunities within a growing consultancy business Supportive and collaborative team culture with direct access to senior professionals Varied and interesting project portfolio, ranging from smaller residential developments through to larger-scale schemes Opportunity to make a tangible impact on the delivery of much-needed housing and community projects across the South East
Aug 08, 2026
Full time
This role involves overseeing property-related projects within the professional services industry, ensuring they are delivered on time and within budget. The position is based in Ramsgate and requires strong organisational and project management skills. Client Details Our client is a growing specialist real estate and development consultancy that provides project delivery, development, and regeneration expertise to housing associations, local authorities, and public sector organisations across London and the South East. With extensive experience supporting organisations that require additional capability, technical expertise, and project leadership, the consultancy works closely with clients to deliver complex residential and mixed-use developments. Their team combines strong technical knowledge with hands-on project delivery experience, providing practical solutions that ensure projects progress efficiently and achieve successful outcomes. Due to continued growth and increasing demand from both housing association and local authority clients, they are seeking a Project Manager to support the delivery of a diverse portfolio of development projects. This role offers the opportunity to take ownership of live schemes, work directly with senior stakeholders, and contribute to projects that create lasting value for communities. This is an excellent opportunity for an ambitious development professional looking to broaden their experience across a wide range of projects while working within a flexible, supportive, and entrepreneurial environment. Description Manage the day-to-day delivery of residential and regeneration projects on behalf of housing association, local authority, and public sector clients Monitor project progress across all stages of development, ensuring key milestones, budgets, and programme objectives are achieved Act as a client representative, coordinating consultants, contractors, and project stakeholders throughout the development lifecycle Undertake site visits and project reviews, identifying risks and opportunities and providing clear recommendations to clients Prepare reports, project updates, and governance documentation for senior stakeholders and board-level audiences Support procurement activities, tender processes, and contractor appointments where required Review technical information, drawings, specifications, and development proposals to ensure projects remain aligned with client objectives Assist with contract administration and project controls, ensuring robust project governance is maintained Manage stakeholder relationships across clients, contractors, consultants, and local authority representatives Monitor project budgets and expenditure, highlighting financial risks and supporting cost control measures Identify and resolve project delivery challenges, ensuring schemes continue to progress effectively Provide clear communication and professional advice to clients throughout project delivery Support business growth by contributing to new opportunities and expanding client relationships Promote high standards of project management, customer service, and professional delivery across all assignments Profile Experience within a housing association, local authority, consultancy, employer's agent, contract administration, or development environment Approximately 3-4 years' experience within project management, development, construction, or regeneration Demonstrable experience supporting or managing development projects with values exceeding 2m Strong understanding of construction processes and project delivery methodologies Experience liaising directly with contractors, consultants, and project stakeholders Ability to work independently and take ownership of project outcomes Technically minded with the confidence to review and challenge development and construction information Experience as a Contract Administrator or supporting Contract Administration functions Exposure to Employer's Agent services would be advantageous Strong written communication skills with experience producing reports and project documentation Excellent organisational and problem-solving abilities Comfortable managing multiple priorities across a range of live projects Strong stakeholder management skills with the ability to build trusted relationships Ability to work in a client-facing role and represent the organisation professionally Residential development experience is desirable but not essential Relevant qualification in construction, project management, surveying, development, or a related discipline would be beneficial Self-motivated, proactive, and able to drive projects forward with minimal supervision Job Offer Competitive salary of circa 45,000 Permanent PAYE position with pension provision Opportunity to work across a diverse portfolio of development and regeneration projects Exposure to both housing association and local authority clients Highly autonomous role with significant responsibility and client interaction Flexible working environment with a strong emphasis on trust and professional independence Hybrid working arrangements with approximately one day per week in the office Opportunity to broaden experience across project management, development, contract administration, and client advisory services Genuine career growth opportunities within a growing consultancy business Supportive and collaborative team culture with direct access to senior professionals Varied and interesting project portfolio, ranging from smaller residential developments through to larger-scale schemes Opportunity to make a tangible impact on the delivery of much-needed housing and community projects across the South East
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Aug 08, 2026
Full time
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Area Sales Manager Scotland Food Sales - FMCG Location: Scotland (Covering the whole of Scotland) Ideal Location: Central Belt (Glasgow, Edinburgh, Stirling, Falkirk and surrounding areas) Salary: £32,000 - £36,000 per annum + Company Car + Bonus (OTE £45,000 - £50,000) Are you an experienced Area Sales Manager who enjoys building long-term customer relationships whilst winning new business? Interaction Recruitment is recruiting on behalf of a well-established and growing food supplier for an Area Sales Representative to manage and develop customers across Scotland. This is a home-based, field sales position where you'll be travelling daily to visit customers, develop existing accounts and identify new business opportunities across your territory. The Role You'll be responsible for managing an established customer base of approximately 100 accounts while also driving new business growth throughout Scotland. You'll be selling a range of food products into: Farm shops Farms Garden centres Convenience stores Promotional goods companies Other independent retail businesses This is a true 360 sales role where you'll take ownership of the full sales process, from identifying opportunities and prospecting through to closing business and developing long-term customer relationships. Key Responsibilities Manage and develop an existing portfolio of around 100 customers. Generate new business through cold calling, appointment booking and door knocking. Build strong, long-lasting customer relationships. Conduct regular face-to-face customer visits across your territory. Identify opportunities to increase sales within existing accounts. Manage the complete sales cycle from initial contact through to closing the sale. Work towards and exceed sales targets and KPI's. Represent the business professionally whilst delivering outstanding customer service. About You To be considered for this opportunity, you'll have: Proven experience within a field-based sales role (essential) such as field sales manager, area sales executive, business development manager etc Experience managing the full 360 sales cycle. A strong track record of winning new business alongside managing existing accounts. Excellent relationship-building and communication skills. A self-motivated, organised and driven approach to sales. The ability to work independently from home whilst managing your own diary. A full UK driving licence. Desirable Experience Whilst not essential, experience within any of the following would be highly advantageous: FMCG sales Food wholesale or food distribution Supplying into farm shops, farms, garden centres or convenience stores Retail supply Foodservice or related industries Candidates from other sectors with a strong field sales background and a proven record of developing new business are also encouraged to apply. What's on Offer £32,000 - £36,000 basic salary Company car Bonus scheme with realistic OTE of £45,000 - £50,000 Home-based role Established customer base from day one Autonomy to manage your own territory Excellent opportunity to join a growing business If you're a driven Field Sales professional looking for your next challenge, we'd love to hear from you. Thanks for applying! For further information, please contact Shannon Clough at Interaction Recruitment Leeds on (phone number removed) or email (url removed) . INDLEE
Aug 08, 2026
Full time
Area Sales Manager Scotland Food Sales - FMCG Location: Scotland (Covering the whole of Scotland) Ideal Location: Central Belt (Glasgow, Edinburgh, Stirling, Falkirk and surrounding areas) Salary: £32,000 - £36,000 per annum + Company Car + Bonus (OTE £45,000 - £50,000) Are you an experienced Area Sales Manager who enjoys building long-term customer relationships whilst winning new business? Interaction Recruitment is recruiting on behalf of a well-established and growing food supplier for an Area Sales Representative to manage and develop customers across Scotland. This is a home-based, field sales position where you'll be travelling daily to visit customers, develop existing accounts and identify new business opportunities across your territory. The Role You'll be responsible for managing an established customer base of approximately 100 accounts while also driving new business growth throughout Scotland. You'll be selling a range of food products into: Farm shops Farms Garden centres Convenience stores Promotional goods companies Other independent retail businesses This is a true 360 sales role where you'll take ownership of the full sales process, from identifying opportunities and prospecting through to closing business and developing long-term customer relationships. Key Responsibilities Manage and develop an existing portfolio of around 100 customers. Generate new business through cold calling, appointment booking and door knocking. Build strong, long-lasting customer relationships. Conduct regular face-to-face customer visits across your territory. Identify opportunities to increase sales within existing accounts. Manage the complete sales cycle from initial contact through to closing the sale. Work towards and exceed sales targets and KPI's. Represent the business professionally whilst delivering outstanding customer service. About You To be considered for this opportunity, you'll have: Proven experience within a field-based sales role (essential) such as field sales manager, area sales executive, business development manager etc Experience managing the full 360 sales cycle. A strong track record of winning new business alongside managing existing accounts. Excellent relationship-building and communication skills. A self-motivated, organised and driven approach to sales. The ability to work independently from home whilst managing your own diary. A full UK driving licence. Desirable Experience Whilst not essential, experience within any of the following would be highly advantageous: FMCG sales Food wholesale or food distribution Supplying into farm shops, farms, garden centres or convenience stores Retail supply Foodservice or related industries Candidates from other sectors with a strong field sales background and a proven record of developing new business are also encouraged to apply. What's on Offer £32,000 - £36,000 basic salary Company car Bonus scheme with realistic OTE of £45,000 - £50,000 Home-based role Established customer base from day one Autonomy to manage your own territory Excellent opportunity to join a growing business If you're a driven Field Sales professional looking for your next challenge, we'd love to hear from you. Thanks for applying! For further information, please contact Shannon Clough at Interaction Recruitment Leeds on (phone number removed) or email (url removed) . INDLEE
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and another language. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across European and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and a nother language (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers. Have a good trip, and see you soon!
Aug 08, 2026
Full time
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and another language. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across European and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and a nother language (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers. Have a good trip, and see you soon!
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 08, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Job Title: Customer Service Representative Location: Liverpool - Mersey Chambers with Hybrid Working Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus Job Type: Permanent, Full Time Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What You'll Be Doing: Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with. What We're looking for: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best. Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies. Why This Opportunity is So Exciting: Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay! Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better. Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up. A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.
Aug 08, 2026
Full time
Job Title: Customer Service Representative Location: Liverpool - Mersey Chambers with Hybrid Working Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus Job Type: Permanent, Full Time Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What You'll Be Doing: Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with. What We're looking for: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best. Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies. Why This Opportunity is So Exciting: Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay! Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better. Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up. A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Aug 08, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Aug 08, 2026
Full time
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Annual salary: up to £40,914.88 Supervisor Location: Ipswitch Full Time Permanent Salary up to £40,914.88 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) About the role: We're currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Ipswitch. This is a dynamic, field-based leadership role where you'll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community. Duties: Supervise day-to-day delivery of planned Major maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 08, 2026
Full time
Annual salary: up to £40,914.88 Supervisor Location: Ipswitch Full Time Permanent Salary up to £40,914.88 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) About the role: We're currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Ipswitch. This is a dynamic, field-based leadership role where you'll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You'll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community. Duties: Supervise day-to-day delivery of planned Major maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 08, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Field Sales Representative Scotland Food Sales - FMCG Location: Scotland (Covering the whole of Scotland) Ideal Location: Central Belt (Glasgow, Edinburgh, Stirling, Falkirk and surrounding areas) Salary: £32,000 - £36,000 per annum + Company Car + Bonus (OTE £45,000 - £50,000) Are you an experienced Field Sales professional who enjoys building long-term customer relationships whilst winning new business? Interaction Recruitment is recruiting on behalf of a well-established and growing food supplier for an Area Sales Representative to manage and develop customers across Scotland. This is a home-based, field sales position where you'll be travelling daily to visit customers, develop existing accounts and identify new business opportunities across your territory. The Role You'll be responsible for managing an established customer base of approximately 100 accounts while also driving new business growth throughout Scotland. You'll be selling a range of food products into: Farm shops Farms Garden centres Convenience stores Promotional goods companies Other independent retail businesses This is a true 360 sales role where you'll take ownership of the full sales process, from identifying opportunities and prospecting through to closing business and developing long-term customer relationships. Key Responsibilities Manage and develop an existing portfolio of around 100 customers. Generate new business through cold calling, appointment booking and door knocking. Build strong, long-lasting customer relationships. Conduct regular face-to-face customer visits across your territory. Identify opportunities to increase sales within existing accounts. Manage the complete sales cycle from initial contact through to closing the sale. Work towards and exceed sales targets and KPI's. Represent the business professionally whilst delivering outstanding customer service. About You To be considered for this opportunity, you'll have: Proven experience within a field-based sales role (essential) such as field sales manager, area sales executive, business development manager etc Experience managing the full 360 sales cycle. A strong track record of winning new business alongside managing existing accounts. Excellent relationship-building and communication skills. A self-motivated, organised and driven approach to sales. The ability to work independently from home whilst managing your own diary. A full UK driving licence. Desirable Experience Whilst not essential, experience within any of the following would be highly advantageous: FMCG sales Food wholesale or food distribution Supplying into farm shops, farms, garden centres or convenience stores Retail supply Foodservice or related industries Candidates from other sectors with a strong field sales background and a proven record of developing new business are also encouraged to apply. What's on Offer £32,000 - £36,000 basic salary Company car Bonus scheme with realistic OTE of £45,000 - £50,000 Home-based role Established customer base from day one Autonomy to manage your own territory Excellent opportunity to join a growing business If you're a driven Field Sales professional looking for your next challenge, we'd love to hear from you. Thanks for applying! For further information, please contact Shannon Clough at Interaction Recruitment Leeds on (phone number removed) or email (url removed) . INDLEE
Aug 08, 2026
Full time
Field Sales Representative Scotland Food Sales - FMCG Location: Scotland (Covering the whole of Scotland) Ideal Location: Central Belt (Glasgow, Edinburgh, Stirling, Falkirk and surrounding areas) Salary: £32,000 - £36,000 per annum + Company Car + Bonus (OTE £45,000 - £50,000) Are you an experienced Field Sales professional who enjoys building long-term customer relationships whilst winning new business? Interaction Recruitment is recruiting on behalf of a well-established and growing food supplier for an Area Sales Representative to manage and develop customers across Scotland. This is a home-based, field sales position where you'll be travelling daily to visit customers, develop existing accounts and identify new business opportunities across your territory. The Role You'll be responsible for managing an established customer base of approximately 100 accounts while also driving new business growth throughout Scotland. You'll be selling a range of food products into: Farm shops Farms Garden centres Convenience stores Promotional goods companies Other independent retail businesses This is a true 360 sales role where you'll take ownership of the full sales process, from identifying opportunities and prospecting through to closing business and developing long-term customer relationships. Key Responsibilities Manage and develop an existing portfolio of around 100 customers. Generate new business through cold calling, appointment booking and door knocking. Build strong, long-lasting customer relationships. Conduct regular face-to-face customer visits across your territory. Identify opportunities to increase sales within existing accounts. Manage the complete sales cycle from initial contact through to closing the sale. Work towards and exceed sales targets and KPI's. Represent the business professionally whilst delivering outstanding customer service. About You To be considered for this opportunity, you'll have: Proven experience within a field-based sales role (essential) such as field sales manager, area sales executive, business development manager etc Experience managing the full 360 sales cycle. A strong track record of winning new business alongside managing existing accounts. Excellent relationship-building and communication skills. A self-motivated, organised and driven approach to sales. The ability to work independently from home whilst managing your own diary. A full UK driving licence. Desirable Experience Whilst not essential, experience within any of the following would be highly advantageous: FMCG sales Food wholesale or food distribution Supplying into farm shops, farms, garden centres or convenience stores Retail supply Foodservice or related industries Candidates from other sectors with a strong field sales background and a proven record of developing new business are also encouraged to apply. What's on Offer £32,000 - £36,000 basic salary Company car Bonus scheme with realistic OTE of £45,000 - £50,000 Home-based role Established customer base from day one Autonomy to manage your own territory Excellent opportunity to join a growing business If you're a driven Field Sales professional looking for your next challenge, we'd love to hear from you. Thanks for applying! For further information, please contact Shannon Clough at Interaction Recruitment Leeds on (phone number removed) or email (url removed) . INDLEE
Taxi Licensing Administrator Kettering 3-Month Temporary Contract 15.06 per hour We are recruiting for a Taxi Licensing Administrator to support the Licensing Team in Kettering. This role involves administering all aspects of taxi and private hire licensing, ensuring applications are processed accurately and in line with legislation, council policies, and service standards. Key Duties Process taxi, private hire vehicle, driver, and operator licence applications. Provide advice and guidance to applicants and licence holders. Maintain accurate records and databases in line with Data Protection requirements. Produce and issue licences within agreed timescales. Liaise with internal teams, external agencies, and trade representatives. Deliver excellent customer service and support continuous service improvement. Requirements GCSEs (or equivalent) including English and Maths. Experience in taxi licensing administration. Knowledge of taxi licensing legislation. Strong communication, organisational, and IT skills. Experience using Microsoft Office 365 and case management systems. Ability to manage workloads, meet deadlines, and work independently.
Aug 08, 2026
Seasonal
Taxi Licensing Administrator Kettering 3-Month Temporary Contract 15.06 per hour We are recruiting for a Taxi Licensing Administrator to support the Licensing Team in Kettering. This role involves administering all aspects of taxi and private hire licensing, ensuring applications are processed accurately and in line with legislation, council policies, and service standards. Key Duties Process taxi, private hire vehicle, driver, and operator licence applications. Provide advice and guidance to applicants and licence holders. Maintain accurate records and databases in line with Data Protection requirements. Produce and issue licences within agreed timescales. Liaise with internal teams, external agencies, and trade representatives. Deliver excellent customer service and support continuous service improvement. Requirements GCSEs (or equivalent) including English and Maths. Experience in taxi licensing administration. Knowledge of taxi licensing legislation. Strong communication, organisational, and IT skills. Experience using Microsoft Office 365 and case management systems. Ability to manage workloads, meet deadlines, and work independently.
Director of Technology Solutions Edinburgh / Hybrid 60,000 - 70,000 + Long-Term Incentive + Bonus + Pension + 28 Days Holiday + Development Are you an experienced Technology Director or senior software leader looking to build and lead a high-performing technology function within an ambitious and growing organisation? Brilliant opportunity on offer to take ownership of technology strategy, product delivery and team development while helping shape the future direction of a business undergoing an exciting period of growth and transformation. This established organisation provides specialist services and technology-led solutions to customers operating across a range of complex environments. Due to continued investment and expansion, they are now looking for a Director of Technology Solutions to develop their technical capability and build a high-performing software engineering team. In this role, you will take responsibility for technology strategy, software delivery and operational performance. You will introduce effective development frameworks and processes while ensuring technology products maintain high standards of security, scalability, reliability and quality. You will also work closely with senior leaders, customers and external stakeholders, helping align technology investment with commercial objectives, customer requirements and the wider growth plans of the business. This is an ideal opportunity for an experienced technology leader looking to take ownership of a developing technology function and play a key role in the long-term strategic and commercial direction of an ambitious organisation. THE ROLE: Defining and delivering the technology strategy in line with customer, operational and commercial objectives Building, mentoring and developing high-performing software engineering and development teams Leading software delivery, process improvement and the adoption of modern development practices Overseeing software architecture, cloud infrastructure, databases, DevOps, cybersecurity and CI/CD processes Acting as the senior technology representative with customers, partners and key stakeholders Supporting technology investment, resource planning, budgeting and wider business-growth initiatives Establishing effective governance around quality, compliance, risk management and intellectual property THE PERSON: Previous experience in a Technology Director, Head of Technology, CTO or senior software leadership position At least five years' experience across software development, technology delivery and team leadership Strong understanding of software architecture, cloud platforms, DevOps, cybersecurity and modern engineering practices Experience leading organisational change, process improvement or agile transformation initiatives Degree in Computer Science or a related technical discipline Strong commercial awareness with experience aligning technology decisions with customer and business requirements Comfortable operating within a growing, evolving or technically complex organisation Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 08, 2026
Full time
Director of Technology Solutions Edinburgh / Hybrid 60,000 - 70,000 + Long-Term Incentive + Bonus + Pension + 28 Days Holiday + Development Are you an experienced Technology Director or senior software leader looking to build and lead a high-performing technology function within an ambitious and growing organisation? Brilliant opportunity on offer to take ownership of technology strategy, product delivery and team development while helping shape the future direction of a business undergoing an exciting period of growth and transformation. This established organisation provides specialist services and technology-led solutions to customers operating across a range of complex environments. Due to continued investment and expansion, they are now looking for a Director of Technology Solutions to develop their technical capability and build a high-performing software engineering team. In this role, you will take responsibility for technology strategy, software delivery and operational performance. You will introduce effective development frameworks and processes while ensuring technology products maintain high standards of security, scalability, reliability and quality. You will also work closely with senior leaders, customers and external stakeholders, helping align technology investment with commercial objectives, customer requirements and the wider growth plans of the business. This is an ideal opportunity for an experienced technology leader looking to take ownership of a developing technology function and play a key role in the long-term strategic and commercial direction of an ambitious organisation. THE ROLE: Defining and delivering the technology strategy in line with customer, operational and commercial objectives Building, mentoring and developing high-performing software engineering and development teams Leading software delivery, process improvement and the adoption of modern development practices Overseeing software architecture, cloud infrastructure, databases, DevOps, cybersecurity and CI/CD processes Acting as the senior technology representative with customers, partners and key stakeholders Supporting technology investment, resource planning, budgeting and wider business-growth initiatives Establishing effective governance around quality, compliance, risk management and intellectual property THE PERSON: Previous experience in a Technology Director, Head of Technology, CTO or senior software leadership position At least five years' experience across software development, technology delivery and team leadership Strong understanding of software architecture, cloud platforms, DevOps, cybersecurity and modern engineering practices Experience leading organisational change, process improvement or agile transformation initiatives Degree in Computer Science or a related technical discipline Strong commercial awareness with experience aligning technology decisions with customer and business requirements Comfortable operating within a growing, evolving or technically complex organisation Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Account Development Executive Birmingham £30,000-£35,000 p.a. + uncapped Commission Do you enjoy building relationships and creating commercial opportunities? Are you motivated by targets, pipeline development and uncapped commission? Looking for a role where you can combine account management with proactive business development? The Company: ER Recruitment are proud to be working with an established organisation that is expanding its commercial team following continued success. They are now looking to recruit Account Development Executives to help grow existing customer relationships while generating additional revenue through proactive outbound activity. Role & Responsibilities of the Account Development Executive: Contact existing customers to identify new business opportunities. Develop customer relationships through regular outbound activity. Identify upselling and cross-selling opportunities across the customer base. Build and manage a healthy sales pipeline using CRM systems. Prepare quotations and follow opportunities through to completion. Achieve individual revenue and KPI targets. Work closely with colleagues across the business to deliver excellent customer service. Support long-term customer retention and account development. About You as the Account Development Executive: Previous experience in business development, internal sales, account management or customer retention. Comfortable making proactive outbound calls. Experience managing a sales pipeline. Target-driven with excellent communication skills. Able to identify commercial opportunities and close business. Confident using CRM systems and Microsoft Office. Additional Benefits: Excellent uncapped commission structure. Comprehensive onboarding and training. Genuine opportunities for progression. Friendly, supportive culture. Modern working environment. Company benefits package. This opportunity could suit candidates currently working as a Business Development Executive, Internal Sales Executive, Account Executive, Sales Executive, Customer Retention Executive, Customer Success Executive, Business Development Representative or Account Manager. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Aug 08, 2026
Full time
Account Development Executive Birmingham £30,000-£35,000 p.a. + uncapped Commission Do you enjoy building relationships and creating commercial opportunities? Are you motivated by targets, pipeline development and uncapped commission? Looking for a role where you can combine account management with proactive business development? The Company: ER Recruitment are proud to be working with an established organisation that is expanding its commercial team following continued success. They are now looking to recruit Account Development Executives to help grow existing customer relationships while generating additional revenue through proactive outbound activity. Role & Responsibilities of the Account Development Executive: Contact existing customers to identify new business opportunities. Develop customer relationships through regular outbound activity. Identify upselling and cross-selling opportunities across the customer base. Build and manage a healthy sales pipeline using CRM systems. Prepare quotations and follow opportunities through to completion. Achieve individual revenue and KPI targets. Work closely with colleagues across the business to deliver excellent customer service. Support long-term customer retention and account development. About You as the Account Development Executive: Previous experience in business development, internal sales, account management or customer retention. Comfortable making proactive outbound calls. Experience managing a sales pipeline. Target-driven with excellent communication skills. Able to identify commercial opportunities and close business. Confident using CRM systems and Microsoft Office. Additional Benefits: Excellent uncapped commission structure. Comprehensive onboarding and training. Genuine opportunities for progression. Friendly, supportive culture. Modern working environment. Company benefits package. This opportunity could suit candidates currently working as a Business Development Executive, Internal Sales Executive, Account Executive, Sales Executive, Customer Retention Executive, Customer Success Executive, Business Development Representative or Account Manager. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Sales/Supply Representative Starting salary: 26,000 - 28,500 dependant on experience Location: Central Sutton Hybrid 4/1 (4 days in the office and 1 at home) Travel Bonus (non-contractual) - If you drive: Paid parking pass or if you don't drive: Annual travel allowance of 500 (paid monthly 41.67) Looking for Your Next Step in Customer Service? Do you have experience working in a fast-paced customer service environment? Are you passionate about delivering outstanding support and building lasting relationships? Your key responsibilities will include: Liaising with customers on all enquiries Receiving orders via telephone and email Order processing Preparing quotes in line with guide pricing Ensuring orders are delivered on time and advising customers on any potential delays Providing support to the Sales team Investigating and resolving invoice queries and liaise with accounts to ensure that no invoices are outstanding Other ad hoc duties Ideal candidate will have: Exceptional Communication Skills Resilience and Multitasking Ability Proactive and Positive Attitude Strong Team Ethic High Numerical Competence Solid IT Proficiency Educational Background - A minimum of GCSE (or equivalent) grade C or grade 4/5 in Maths and English is required. Great company benefits to name a few : Generous discretionary annual bonus scheme, 25 days holiday + bank holidays, additional leave including birthdays, moving home, Generous pension, refreshments provided ie fresh fruit, onsite yoga and physiotherapy plus company wide social events. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Full time
Sales/Supply Representative Starting salary: 26,000 - 28,500 dependant on experience Location: Central Sutton Hybrid 4/1 (4 days in the office and 1 at home) Travel Bonus (non-contractual) - If you drive: Paid parking pass or if you don't drive: Annual travel allowance of 500 (paid monthly 41.67) Looking for Your Next Step in Customer Service? Do you have experience working in a fast-paced customer service environment? Are you passionate about delivering outstanding support and building lasting relationships? Your key responsibilities will include: Liaising with customers on all enquiries Receiving orders via telephone and email Order processing Preparing quotes in line with guide pricing Ensuring orders are delivered on time and advising customers on any potential delays Providing support to the Sales team Investigating and resolving invoice queries and liaise with accounts to ensure that no invoices are outstanding Other ad hoc duties Ideal candidate will have: Exceptional Communication Skills Resilience and Multitasking Ability Proactive and Positive Attitude Strong Team Ethic High Numerical Competence Solid IT Proficiency Educational Background - A minimum of GCSE (or equivalent) grade C or grade 4/5 in Maths and English is required. Great company benefits to name a few : Generous discretionary annual bonus scheme, 25 days holiday + bank holidays, additional leave including birthdays, moving home, Generous pension, refreshments provided ie fresh fruit, onsite yoga and physiotherapy plus company wide social events. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Executive B2B Telemarketing Agency Location: Southend, SS1 2BB Salary: £25,000 - £45,000 per annum Hours: 8:45am 17:00pm Monday- Thursday, and 8:45am 16:00pm on Friday (Part-Time considered for the right person) The company is a leading B2B telemarketing agency that has been delivering award-winning lead-generation campaigns since 2009. The company s clients include Technology Companies, Start-Ups, Apprenticeship Providers, and manufacturers such as Jacobs Engineering, Assa Abloy, and Brunel University, although the majority of their clients are SMEs that want to grow their businesses. It is officially a Great Place To Work certified business. They value their staff and have an inclusive culture. They share a common goal of delivering successful telemarketing campaigns for their clients. Many of the team have been with the company for many years, so they are looking for someone who values stability and a grown-up, collaborative working environment. The Role As a Sales Executive, you ll be part of a professional telemarketing team and the key new business development representative for several of Beanstalk s clients. The role involves making outbound calls and sending introductory emails to generate sales leads for the clients. You will only contact businesses, not consumers. You will need to be able to engage with different personalities and decision-makers, from Facilities Managers to HR Directors. A key part of the role is building a relationship with the clients whose campaigns you re working on. Full support and training are provided, including sales training and product training for the various campaigns you will work on. Skills and Experience Sales, Telesales, Lead Generation, or Telemarketing experience is preferable; we will consider applications from people who have a Call Centre or Customer Service background, where you have experience in engaging with people and striving to deliver great service. This is an office-based role at the offices in central Southend, with the option to work hybrid between the office and remotely. Benefits Office based or hybrid Starting salary of £25,000 - £30,000 per annum Commission of £800 - £1,000 per month Pension scheme 28 days holiday Career Development Opportunities Career Development There is a clear path to move into an Account Management role, where your earnings will be £50k+. You will need to overdeliver in the Sales Executive role for a minimum of 6 months and demonstrate your ability to manage and guide clients to get the maximum from their lead generation budget. To Apply If you feel you are a suitable candidate and would like to work for Beanstalk Marketing, please do not hesitate to apply.
Aug 08, 2026
Full time
Sales Executive B2B Telemarketing Agency Location: Southend, SS1 2BB Salary: £25,000 - £45,000 per annum Hours: 8:45am 17:00pm Monday- Thursday, and 8:45am 16:00pm on Friday (Part-Time considered for the right person) The company is a leading B2B telemarketing agency that has been delivering award-winning lead-generation campaigns since 2009. The company s clients include Technology Companies, Start-Ups, Apprenticeship Providers, and manufacturers such as Jacobs Engineering, Assa Abloy, and Brunel University, although the majority of their clients are SMEs that want to grow their businesses. It is officially a Great Place To Work certified business. They value their staff and have an inclusive culture. They share a common goal of delivering successful telemarketing campaigns for their clients. Many of the team have been with the company for many years, so they are looking for someone who values stability and a grown-up, collaborative working environment. The Role As a Sales Executive, you ll be part of a professional telemarketing team and the key new business development representative for several of Beanstalk s clients. The role involves making outbound calls and sending introductory emails to generate sales leads for the clients. You will only contact businesses, not consumers. You will need to be able to engage with different personalities and decision-makers, from Facilities Managers to HR Directors. A key part of the role is building a relationship with the clients whose campaigns you re working on. Full support and training are provided, including sales training and product training for the various campaigns you will work on. Skills and Experience Sales, Telesales, Lead Generation, or Telemarketing experience is preferable; we will consider applications from people who have a Call Centre or Customer Service background, where you have experience in engaging with people and striving to deliver great service. This is an office-based role at the offices in central Southend, with the option to work hybrid between the office and remotely. Benefits Office based or hybrid Starting salary of £25,000 - £30,000 per annum Commission of £800 - £1,000 per month Pension scheme 28 days holiday Career Development Opportunities Career Development There is a clear path to move into an Account Management role, where your earnings will be £50k+. You will need to overdeliver in the Sales Executive role for a minimum of 6 months and demonstrate your ability to manage and guide clients to get the maximum from their lead generation budget. To Apply If you feel you are a suitable candidate and would like to work for Beanstalk Marketing, please do not hesitate to apply.
The Role: We are seeking an experienced Senior Repairs Manager to lead the delivery, performance and continuous improvement of responsive repairs, voids, damp and mould, disrepair and maintenance services across a residential housing portfolio. This is a high-profile leadership role responsible for ensuring services are resident-focused, operationally effective, financially sustainable and delivered to the highest standards. You will lead teams, manage contractors and drive service excellence while ensuring compliance with regulatory and safety requirements. Key Responsibilities: Lead the delivery of responsive repairs services, ensuring works are completed within target timescales and quality standards. Drive performance improvements through effective monitoring of KPIs, customer satisfaction and service outcomes. Manage and develop in-house repairs teams and operational staff, promoting a culture of high performance and accountability. Oversee the delivery of void property programmes, reducing turnaround times and maximising letting performance. Lead the management of damp and mould cases, ensuring a proactive, resident-focused and risk-based approach. Manage disrepair cases, minimising legal risk and ensuring effective liaison with surveyors, contractors and legal representatives. Monitor contractor performance, ensuring compliance with service standards, KPIs and contractual obligations. Manage operational budgets and deliver value for money across repairs and maintenance services. Support emergency planning and incident response activities, including building safety issues where required. About You: To be successful in this role, you will have: Significant experience managing responsive repairs services within a social housing environment. Proven experience leading operational teams, contractors and Direct Labour Organisations (DLOs). Extensive knowledge of responsive repairs, voids, damp and mould, disrepair and housing maintenance services. Strong understanding of housing regulations, building safety requirements and Housing Ombudsman expectations. Experience managing budgets, performance frameworks and service improvement programmes. Excellent leadership, communication and stakeholder management skills. The ability to analyse complex performance data and implement effective solutions. Qualifications: Level 4 or Level 5 qualification (or equivalent experience) in Housing, Construction, Property Maintenance, Building Surveying, Asset Management or a related discipline. Management qualification such as ILM Level 5, CMI Level 5 or equivalent leadership qualification. IOSH Managing Safely, NEBOSH General Certificate or a similar Health & Safety qualification. Professional membership, or working towards membership, of the Chartered Institute of Housing (CIH) or Chartered Institute of Building (CIOB) would be advantageous. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Aug 08, 2026
Full time
The Role: We are seeking an experienced Senior Repairs Manager to lead the delivery, performance and continuous improvement of responsive repairs, voids, damp and mould, disrepair and maintenance services across a residential housing portfolio. This is a high-profile leadership role responsible for ensuring services are resident-focused, operationally effective, financially sustainable and delivered to the highest standards. You will lead teams, manage contractors and drive service excellence while ensuring compliance with regulatory and safety requirements. Key Responsibilities: Lead the delivery of responsive repairs services, ensuring works are completed within target timescales and quality standards. Drive performance improvements through effective monitoring of KPIs, customer satisfaction and service outcomes. Manage and develop in-house repairs teams and operational staff, promoting a culture of high performance and accountability. Oversee the delivery of void property programmes, reducing turnaround times and maximising letting performance. Lead the management of damp and mould cases, ensuring a proactive, resident-focused and risk-based approach. Manage disrepair cases, minimising legal risk and ensuring effective liaison with surveyors, contractors and legal representatives. Monitor contractor performance, ensuring compliance with service standards, KPIs and contractual obligations. Manage operational budgets and deliver value for money across repairs and maintenance services. Support emergency planning and incident response activities, including building safety issues where required. About You: To be successful in this role, you will have: Significant experience managing responsive repairs services within a social housing environment. Proven experience leading operational teams, contractors and Direct Labour Organisations (DLOs). Extensive knowledge of responsive repairs, voids, damp and mould, disrepair and housing maintenance services. Strong understanding of housing regulations, building safety requirements and Housing Ombudsman expectations. Experience managing budgets, performance frameworks and service improvement programmes. Excellent leadership, communication and stakeholder management skills. The ability to analyse complex performance data and implement effective solutions. Qualifications: Level 4 or Level 5 qualification (or equivalent experience) in Housing, Construction, Property Maintenance, Building Surveying, Asset Management or a related discipline. Management qualification such as ILM Level 5, CMI Level 5 or equivalent leadership qualification. IOSH Managing Safely, NEBOSH General Certificate or a similar Health & Safety qualification. Professional membership, or working towards membership, of the Chartered Institute of Housing (CIH) or Chartered Institute of Building (CIOB) would be advantageous. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: 24.81 PAYE / 32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Aug 08, 2026
Seasonal
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: 24.81 PAYE / 32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Are you an experienced Assistant Finance Officer, Finance Officer or Debt Recovery Officer with recent local authority experience? We are recruiting two Assistant Finance Officers to join a busy Exchequer Services team, supporting Housing Benefit Overpayment recovery and Adult Social Care debt recovery on a long-term contract. About the Role This role is ideal for candidates with strong experience in local authority finance, council debt recovery, Housing Benefit Overpayment, Adult Social Care finance, or exchequer services. You will manage recovery activity, resolve customer and stakeholder queries, maintain accurate financial records and support compliant, customer-focused debt recovery within a team environment. Key Responsibilities Manage Housing Benefit Overpayment, Adult Social Care debt, or local authority debt-recovery caseloads independently. Provide a proactive, customer-focused exchequer service to council service areas, suppliers and customers. Resolve financial queries, payment disputes, repayment issues and recovery enquiries professionally. Maintain accurate finance records, transaction details, account notes and audit trails in line with council procedures. Liaise with customers, internal teams, partner organisations, the Department for Work and Pensions and enforcement agents. Support customers and end users with finance processes, repayment arrangements, recovery action and account queries. Contribute to financial reporting, debt recovery updates and management information as required. About You The successful candidates will have recent experience in local government, council finance, or public-sector debt recovery, and the confidence to manage sensitive financial matters professionally. You should be organised, customer-focused and able to make accurate recovery decisions in line with legislation, policy and procedure. Essential Experience Minimum of three years' recent local authority, council or public sector experience in Housing Benefit Overpayment recovery or Adult Social Care debt recovery. Proven experience managing a Housing Benefit Overpayment caseload, Adult Social Care debt portfolio, financial assessment debt or care charge recovery work independently. Strong knowledge of Housing Benefit legislation, overpayment recovery regulations, recovery procedures and appropriate debt recovery action. Experience recovering charges linked to financial assessments, care charges, deferred payment agreements or Adult Social Care finance accounts. Experience liaising with customers, appointees, representatives, DWP, enforcement agents, partner organisations and internal council departments. Experience supporting vulnerable customers and handling sensitive financial conversations in a professional, compliant and customer-focused way. Essential Skills Strong Understanding of Housing Benefit Overpayment recovery methods, including PDP, DEA and BTR. Ability to assess customer circumstances, review account information and make accurate policy-led recovery decisions. Excellent customer service, communication, negotiation and stakeholder management skills. Confidence managing challenging conversations, repayment discussions, recovery queries and vulnerable customer cases. Strong organisational skills with the ability to prioritise caseloads, deadlines and competing debt recovery tasks. Good IT skills, including Microsoft Office, housing benefit systems, revenues systems, finance systems or case management systems. Basic DBS clearance is required for this Assistant Finance Officer role. Qualifications A professional qualification is not essential. Candidates studying towards a relevant finance, revenues, benefits or debt recovery qualification would be advantageous. Why Apply? This long-term Assistant Finance Officer contract offers a competitive hourly rate, the opportunity to work with a respected local authority, and the chance to apply your experience in Housing Benefit Overpayment, Adult Social Care debt recovery, and finance in a busy environment. How to Apply If you are an experienced Assistant Finance Officer, Finance Officer, Debt Recovery Officer, Housing Benefit Overpayment Officer or Adult Social Care Debt Recovery Officer with recent local authority experience, apply today with your up-to-date CV. Early applications are encouraged, as suitable candidates may be contacted quickly. Diamond Blaque is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates
Aug 08, 2026
Contractor
Are you an experienced Assistant Finance Officer, Finance Officer or Debt Recovery Officer with recent local authority experience? We are recruiting two Assistant Finance Officers to join a busy Exchequer Services team, supporting Housing Benefit Overpayment recovery and Adult Social Care debt recovery on a long-term contract. About the Role This role is ideal for candidates with strong experience in local authority finance, council debt recovery, Housing Benefit Overpayment, Adult Social Care finance, or exchequer services. You will manage recovery activity, resolve customer and stakeholder queries, maintain accurate financial records and support compliant, customer-focused debt recovery within a team environment. Key Responsibilities Manage Housing Benefit Overpayment, Adult Social Care debt, or local authority debt-recovery caseloads independently. Provide a proactive, customer-focused exchequer service to council service areas, suppliers and customers. Resolve financial queries, payment disputes, repayment issues and recovery enquiries professionally. Maintain accurate finance records, transaction details, account notes and audit trails in line with council procedures. Liaise with customers, internal teams, partner organisations, the Department for Work and Pensions and enforcement agents. Support customers and end users with finance processes, repayment arrangements, recovery action and account queries. Contribute to financial reporting, debt recovery updates and management information as required. About You The successful candidates will have recent experience in local government, council finance, or public-sector debt recovery, and the confidence to manage sensitive financial matters professionally. You should be organised, customer-focused and able to make accurate recovery decisions in line with legislation, policy and procedure. Essential Experience Minimum of three years' recent local authority, council or public sector experience in Housing Benefit Overpayment recovery or Adult Social Care debt recovery. Proven experience managing a Housing Benefit Overpayment caseload, Adult Social Care debt portfolio, financial assessment debt or care charge recovery work independently. Strong knowledge of Housing Benefit legislation, overpayment recovery regulations, recovery procedures and appropriate debt recovery action. Experience recovering charges linked to financial assessments, care charges, deferred payment agreements or Adult Social Care finance accounts. Experience liaising with customers, appointees, representatives, DWP, enforcement agents, partner organisations and internal council departments. Experience supporting vulnerable customers and handling sensitive financial conversations in a professional, compliant and customer-focused way. Essential Skills Strong Understanding of Housing Benefit Overpayment recovery methods, including PDP, DEA and BTR. Ability to assess customer circumstances, review account information and make accurate policy-led recovery decisions. Excellent customer service, communication, negotiation and stakeholder management skills. Confidence managing challenging conversations, repayment discussions, recovery queries and vulnerable customer cases. Strong organisational skills with the ability to prioritise caseloads, deadlines and competing debt recovery tasks. Good IT skills, including Microsoft Office, housing benefit systems, revenues systems, finance systems or case management systems. Basic DBS clearance is required for this Assistant Finance Officer role. Qualifications A professional qualification is not essential. Candidates studying towards a relevant finance, revenues, benefits or debt recovery qualification would be advantageous. Why Apply? This long-term Assistant Finance Officer contract offers a competitive hourly rate, the opportunity to work with a respected local authority, and the chance to apply your experience in Housing Benefit Overpayment, Adult Social Care debt recovery, and finance in a busy environment. How to Apply If you are an experienced Assistant Finance Officer, Finance Officer, Debt Recovery Officer, Housing Benefit Overpayment Officer or Adult Social Care Debt Recovery Officer with recent local authority experience, apply today with your up-to-date CV. Early applications are encouraged, as suitable candidates may be contacted quickly. Diamond Blaque is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates
Annual salary: up to £39,627.00 Supervisor Location:Evesham Contract Start Date:1 July 2026 Contract Type:Full-time, Permanent, 42.5hrs per week, Monday to Friday Salary: £39,627.00 + van and fuel card Join us on our new, exciting contract Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment. Due to continued growth across the contract, opportunities are available for experienced Supervisors across South Worcestershire, North Gloucestershire, and surrounding areas. About the Role: We are looking for an experiencedRepairs Supervisorto join our team in Evesham. You will be responsible for overseeing day-to-day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that's making a real difference in the community. We're looking for someone who is organised, proactive and committed to delivering a first-time-fix service while driving performance and maintaining high levels of customer satisfaction. Duties: Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits: 25 days annual leave plus bank holidays Family-friendly policies, including enhanced maternity/paternity leave life assurance Van & Fuel card Refer a friend schemes Generous pension scheme and sick pay Employee Assistance Programme Mears Rewards - access to discounts across major retailers, including supermarkets Excellent training and development opportunities Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor) Volunteering leave - up to two days per year to support community initiatives All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 08, 2026
Full time
Annual salary: up to £39,627.00 Supervisor Location:Evesham Contract Start Date:1 July 2026 Contract Type:Full-time, Permanent, 42.5hrs per week, Monday to Friday Salary: £39,627.00 + van and fuel card Join us on our new, exciting contract Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment. Due to continued growth across the contract, opportunities are available for experienced Supervisors across South Worcestershire, North Gloucestershire, and surrounding areas. About the Role: We are looking for an experiencedRepairs Supervisorto join our team in Evesham. You will be responsible for overseeing day-to-day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that's making a real difference in the community. We're looking for someone who is organised, proactive and committed to delivering a first-time-fix service while driving performance and maintaining high levels of customer satisfaction. Duties: Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits: 25 days annual leave plus bank holidays Family-friendly policies, including enhanced maternity/paternity leave life assurance Van & Fuel card Refer a friend schemes Generous pension scheme and sick pay Employee Assistance Programme Mears Rewards - access to discounts across major retailers, including supermarkets Excellent training and development opportunities Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor) Volunteering leave - up to two days per year to support community initiatives All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
