Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 05, 2026
Full time
Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consistently achieved. Build strong working relationships with Heads of Department to support business objectives and service delivery. Develop and deliver the Service Management Plan in line with organisational goals. Drive a culture of continuous improvement, accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident response and recovery activities. Ensure compliance with relevant regulations, standards and internal processes. Gather and act on customer feedback to enhance service quality. Monitor, review and improve service management processes and performance. Skills and Experience: Proven leadership experience within an IT Service Delivery or Managed Services environment. Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO / IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service performance reporting. Ability to analyse data and drive continual service improvements. Strong problem-solving and decision-making capabilities. Experience managing major incidents and customer escalations. Excellent organisational, communication and planning skills. Commercial awareness with experience managing budgets and resources. A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Helpdesk Engineer Nightshift - Remote Home Based role. 10pm - 6am - Weekdays / Weekend This is a 3 month contract (Inside IR35 Via Umbrella) with a possibility of a permanent position paying 27k - 29k + 10% Are you an experienced Software Support Engineer who thrives on solving complex issues, helping customers, and thinking outside the box? Our client is looking for a talented 2nd Line Software Support Engineer to join our growing support team. This is an exciting opportunity for someone with a passion for technology, excellent communication skills, and a genuine desire to deliver outstanding customer service. You'll play a critical role in supporting our software products, handling escalated incidents, and working collaboratively across teams to restore services quickly and effectively. What You'll Be Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple proprietary software products through a variety of inbound support channels. Identifying workarounds and permanent resolutions to minimise customer disruption. Working closely with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking For Essential Experience Previous experience in a software helpdesk or software support environment ( live chat) Experience supporting multiple software applications or proprietary products. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Experience managing incidents and service requests in a fast-paced environment. A proactive, customer-focused approach with a strong sense of ownership. Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application.
Aug 05, 2026
Contractor
Helpdesk Engineer Nightshift - Remote Home Based role. 10pm - 6am - Weekdays / Weekend This is a 3 month contract (Inside IR35 Via Umbrella) with a possibility of a permanent position paying 27k - 29k + 10% Are you an experienced Software Support Engineer who thrives on solving complex issues, helping customers, and thinking outside the box? Our client is looking for a talented 2nd Line Software Support Engineer to join our growing support team. This is an exciting opportunity for someone with a passion for technology, excellent communication skills, and a genuine desire to deliver outstanding customer service. You'll play a critical role in supporting our software products, handling escalated incidents, and working collaboratively across teams to restore services quickly and effectively. What You'll Be Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple proprietary software products through a variety of inbound support channels. Identifying workarounds and permanent resolutions to minimise customer disruption. Working closely with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking For Essential Experience Previous experience in a software helpdesk or software support environment ( live chat) Experience supporting multiple software applications or proprietary products. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Experience managing incidents and service requests in a fast-paced environment. A proactive, customer-focused approach with a strong sense of ownership. Previous experience of working of working on night shifts Desirable Experience Experience using ServiceNow. Experience using Jira. Knowledge of Anywhere365 phone systems. Understanding of ITIL Foundation or ITIL 4 principles and best practices. Experience working within structured service management environments. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application.
IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where you will. Who are they? They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems. If you're curious about automation or scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey. This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions. If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served. In return, you will receive up to 27K plus benefits. Please contact Jake Smith on (phone number removed) or email (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 05, 2026
Full time
IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where you will. Who are they? They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems. If you're curious about automation or scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey. This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions. If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served. In return, you will receive up to 27K plus benefits. Please contact Jake Smith on (phone number removed) or email (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. IT Support Technician - Stoke on Trent
Aug 05, 2026
Full time
IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. IT Support Technician - Stoke on Trent
Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 05, 2026
Contractor
Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Aug 05, 2026
Full time
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Aug 05, 2026
Full time
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
IT Technician Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more. Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team. This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills. What you'll do Provide 1st and 2nd line IT support for education and commercial customers. Deliver a mixture of on-site field support and remote helpdesk support. Troubleshoot hardware, software, networking and AV issues. Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services. Install, configure and image desktops, laptops, iPads and other devices. Manage user accounts, onboarding and offboarding activities. Perform routine system maintenance, antivirus checks and security monitoring. Maintain accurate documentation, asset records and helpdesk tickets. Liaise with third-party suppliers to resolve technical issues efficiently. Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs. You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose. What we're looking for Minimum 2 years' experience in an IT support role. Strong knowledge of Windows 10/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client base. A proactive approach with a willingness to learn and develop. Full UK driving licence and access to your own vehicle. Desirable experience VLANs, VPNs and QoS. Backup solutions and monitoring. Cloud-managed antivirus and anti-spam platforms. Network cabling. Basic server administration. Why join? Enjoy a varied role supporting both education and commercial organisations. Gain experience across field engineering and helpdesk support. Join a collaborative and growing IT services business with a strong team culture. Access ongoing training and genuine career progression opportunities. Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking. Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.
Aug 05, 2026
Full time
IT Technician Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more. Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team. This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills. What you'll do Provide 1st and 2nd line IT support for education and commercial customers. Deliver a mixture of on-site field support and remote helpdesk support. Troubleshoot hardware, software, networking and AV issues. Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services. Install, configure and image desktops, laptops, iPads and other devices. Manage user accounts, onboarding and offboarding activities. Perform routine system maintenance, antivirus checks and security monitoring. Maintain accurate documentation, asset records and helpdesk tickets. Liaise with third-party suppliers to resolve technical issues efficiently. Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs. You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose. What we're looking for Minimum 2 years' experience in an IT support role. Strong knowledge of Windows 10/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client base. A proactive approach with a willingness to learn and develop. Full UK driving licence and access to your own vehicle. Desirable experience VLANs, VPNs and QoS. Backup solutions and monitoring. Cloud-managed antivirus and anti-spam platforms. Network cabling. Basic server administration. Why join? Enjoy a varied role supporting both education and commercial organisations. Gain experience across field engineering and helpdesk support. Join a collaborative and growing IT services business with a strong team culture. Access ongoing training and genuine career progression opportunities. Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking. Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.
On-Site IT Support Engineer (Tech Bar) London 250- 300/day Inside IR35 Job Title: On-Site IT Support Engineer (Tech Bar) Job Type: Contract Daily Rate: 250 - 300 per day IR35 Determination: Inside IR35 Location: London (On-Site, Monday-Friday) Hours: 8 hours per day (shift rotation between 7:30am - 7:30pm) Start Date: 17/08/2026 CPS Group UK are looking for a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment. You'll provide 1st and 2nd Line support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved. This is an excellent opportunity for an experienced IT Support Engineer who enjoys solving technical problems, building relationships with users and working with modern technologies in a collaborative enterprise financial services environment. Key Responsibilities Provide 1st and 2nd Line on-site and remote technical support to users, covering desktops, laptops, printers, mobile devices and business applications. Diagnose, troubleshoot and resolve hardware, software and application issues within your technical skill set, escalating more complex issues where appropriate. Install, configure and deploy end-user devices, applications and software. Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements. Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within the IT Service Management system. Deliver excellent customer service, communicating professionally and effectively with both technical and non-technical users. Work collaboratively with Service Desk, Infrastructure and other technical teams to ensure timely incident resolution. Support basic network, server and Active Directory administration activities as required. Take ownership of assigned incidents through to resolution, keeping users informed throughout the support lifecycle. Skills & Experience Previous experience in a 1st or 2nd Line IT Support, Desktop Support or Tech Bar role. Strong IT troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently. Experience supporting Windows 10/11, Microsoft 365, Exchange and Active Directory. Knowledge of desktop, laptop and printer hardware, with experience supporting Apple macOS and iOS devices. Familiarity with desktop deployment technologies such as SCCM, WSUS and MDT. Working knowledge of IT infrastructure support, including basic networking concepts and troubleshooting. Experience working within regulated environments, ideally supporting users within financial services or other highly controlled industries. Experience working to defined SLAs and operational processes within a customer-focused support environment. Excellent communication, organisational and customer service skills, with the ability to build strong relationships with end users. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Aug 05, 2026
Contractor
On-Site IT Support Engineer (Tech Bar) London 250- 300/day Inside IR35 Job Title: On-Site IT Support Engineer (Tech Bar) Job Type: Contract Daily Rate: 250 - 300 per day IR35 Determination: Inside IR35 Location: London (On-Site, Monday-Friday) Hours: 8 hours per day (shift rotation between 7:30am - 7:30pm) Start Date: 17/08/2026 CPS Group UK are looking for a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment. You'll provide 1st and 2nd Line support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved. This is an excellent opportunity for an experienced IT Support Engineer who enjoys solving technical problems, building relationships with users and working with modern technologies in a collaborative enterprise financial services environment. Key Responsibilities Provide 1st and 2nd Line on-site and remote technical support to users, covering desktops, laptops, printers, mobile devices and business applications. Diagnose, troubleshoot and resolve hardware, software and application issues within your technical skill set, escalating more complex issues where appropriate. Install, configure and deploy end-user devices, applications and software. Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements. Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within the IT Service Management system. Deliver excellent customer service, communicating professionally and effectively with both technical and non-technical users. Work collaboratively with Service Desk, Infrastructure and other technical teams to ensure timely incident resolution. Support basic network, server and Active Directory administration activities as required. Take ownership of assigned incidents through to resolution, keeping users informed throughout the support lifecycle. Skills & Experience Previous experience in a 1st or 2nd Line IT Support, Desktop Support or Tech Bar role. Strong IT troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently. Experience supporting Windows 10/11, Microsoft 365, Exchange and Active Directory. Knowledge of desktop, laptop and printer hardware, with experience supporting Apple macOS and iOS devices. Familiarity with desktop deployment technologies such as SCCM, WSUS and MDT. Working knowledge of IT infrastructure support, including basic networking concepts and troubleshooting. Experience working within regulated environments, ideally supporting users within financial services or other highly controlled industries. Experience working to defined SLAs and operational processes within a customer-focused support environment. Excellent communication, organisational and customer service skills, with the ability to build strong relationships with end users. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
Aug 05, 2026
Full time
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.
We're building something better This role is in NatWest Boxed At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a IT Automation Engineer This is an opportunity for a technically minded individual to join us as a IT Automation Engineer You'll be working within a team to operate a highly performant internal technology environment and associated productivity solutions within NatWest Boxed. Hone your existing engineering skills and advance your career in this critical role What you'll do Join the Colleague Technology Services (CTS) team to manage and automate NatWest Boxed applications and operational processes. Use your technology skills to solve problems and improve processes. You will use your scripting/service orchestration knowledge to automate repetitive tasks where possible. You'll also be: Working with our Service Management, Security, Privacy, Engineering and People/HR teams and make sure CTS are delivered to a highest standards Implementing new workplace IT tooling and support the evolvement of our identity and access management posture Seeking opportunities to automate and improve processes of 1st line and 2nd line tasks Providing second line support for tech escalation around device and app support. Manage changes to our SaaS applications to support the wider business requirements Supporting with any incident resolution actions relating to Workplace IT tooling Helping grow and mature the CTS team by bringing expert engineering knowledge and sharing it with the wider team. Contributing to making NW Boxed a great place to work, you'll also help NW Boxed employees navigate Security, Privacy and Compliance requirements The skills you'll need We're looking for someone with experience working with Scripting and Orchestration. You enjoy automating and orchestrating various processes and integrating multiple technology platforms to make tasks easier and more efficient. Additionally, you'll demonstrate: The ability to identify and automate processes to improve operational efficiencies. You will be able to evaluate, implement and operate various automation tooling and technologies How to strike the right balance between automation and manual process on a cost-benefit basis Expert knowledge on Atlassian products and integrations (Jira, Confluence & Jira Service Management) Administration knowledge of some of the following: Workato, Jamf Pro, MacOS administration, Google Workspace, Slack, GitHub, Identity and Access Management, Single -Sign-On tools and foundation knowledge of Information Security The ability to be a self-starter and a fast learner who has a flexible approach and enjoys collaborating with others to deliver a common goal
Aug 05, 2026
Full time
We're building something better This role is in NatWest Boxed At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a IT Automation Engineer This is an opportunity for a technically minded individual to join us as a IT Automation Engineer You'll be working within a team to operate a highly performant internal technology environment and associated productivity solutions within NatWest Boxed. Hone your existing engineering skills and advance your career in this critical role What you'll do Join the Colleague Technology Services (CTS) team to manage and automate NatWest Boxed applications and operational processes. Use your technology skills to solve problems and improve processes. You will use your scripting/service orchestration knowledge to automate repetitive tasks where possible. You'll also be: Working with our Service Management, Security, Privacy, Engineering and People/HR teams and make sure CTS are delivered to a highest standards Implementing new workplace IT tooling and support the evolvement of our identity and access management posture Seeking opportunities to automate and improve processes of 1st line and 2nd line tasks Providing second line support for tech escalation around device and app support. Manage changes to our SaaS applications to support the wider business requirements Supporting with any incident resolution actions relating to Workplace IT tooling Helping grow and mature the CTS team by bringing expert engineering knowledge and sharing it with the wider team. Contributing to making NW Boxed a great place to work, you'll also help NW Boxed employees navigate Security, Privacy and Compliance requirements The skills you'll need We're looking for someone with experience working with Scripting and Orchestration. You enjoy automating and orchestrating various processes and integrating multiple technology platforms to make tasks easier and more efficient. Additionally, you'll demonstrate: The ability to identify and automate processes to improve operational efficiencies. You will be able to evaluate, implement and operate various automation tooling and technologies How to strike the right balance between automation and manual process on a cost-benefit basis Expert knowledge on Atlassian products and integrations (Jira, Confluence & Jira Service Management) Administration knowledge of some of the following: Workato, Jamf Pro, MacOS administration, Google Workspace, Slack, GitHub, Identity and Access Management, Single -Sign-On tools and foundation knowledge of Information Security The ability to be a self-starter and a fast learner who has a flexible approach and enjoys collaborating with others to deliver a common goal
Bennett and Game Recruitment LTD
Billericay, Essex
Job Title: IT Support & Automation Engineer Location: Billericay, Essex Salary: 45,000- 55,000 IT Support & Automation Engineer required for an estate management consultancy. The successful candidate will take ownership of day-to-day 1st line / 2nd line support while also building and improving business automations (primarily using (url removed . This role is fully on-site, and candidates need to be able to commute to Billericay. Key Responsibilities Provide friendly, practical IT support across the business (Windows devices, printers/peripherals, meeting room tech, connectivity) Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and support Azure user/access admin Handle joiners/leavers, device setup, access/permissions, documentation and basic security best practice Build, test and maintain (url removed) automations (scenarios, webhooks, routers/filters, error handling/alerts) Requirements Proven 1st line IT support experience in a Windows/M365 environment Strong, demonstrable (url removed) automation experience (build + troubleshoot + maintain) Confident communicating with non-technical users; organised and methodical Commutable distance of Billericay Salary & Further Information Salary- 45,000- 55,000 Fully on-site position, (1 day from home after probation) 8:30am - 5:00pm, Monday - Friday. 37.5 per week Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Aug 05, 2026
Full time
Job Title: IT Support & Automation Engineer Location: Billericay, Essex Salary: 45,000- 55,000 IT Support & Automation Engineer required for an estate management consultancy. The successful candidate will take ownership of day-to-day 1st line / 2nd line support while also building and improving business automations (primarily using (url removed . This role is fully on-site, and candidates need to be able to commute to Billericay. Key Responsibilities Provide friendly, practical IT support across the business (Windows devices, printers/peripherals, meeting room tech, connectivity) Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and support Azure user/access admin Handle joiners/leavers, device setup, access/permissions, documentation and basic security best practice Build, test and maintain (url removed) automations (scenarios, webhooks, routers/filters, error handling/alerts) Requirements Proven 1st line IT support experience in a Windows/M365 environment Strong, demonstrable (url removed) automation experience (build + troubleshoot + maintain) Confident communicating with non-technical users; organised and methodical Commutable distance of Billericay Salary & Further Information Salary- 45,000- 55,000 Fully on-site position, (1 day from home after probation) 8:30am - 5:00pm, Monday - Friday. 37.5 per week Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 04, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Randstad Technologies Recruitment
Hammersmith And Fulham, London
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 04, 2026
Contractor
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Support Engineer (1st & 2nd Line Support) Location: London (with occasional travel to sites across York and London) - the additional travel costs will be expensed by the organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You'll also work closely with infrastructure teams and third-party suppliers to resolve more complex issues while contributing to the continuous improvement of our IT services. What you'll be doing As an IT Support Engineer, you'll: Provide responsive 1st and 2nd line technical support via phone, email, self-service portal and occasional desk-side visits. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows 10 and Windows 11 desktops and laptops, including configuration, troubleshooting and user profile issues. Administer user accounts and permissions within Active Directory and Microsoft Entra ID. Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint. Set up laptops, desktops, mobile devices and peripherals for new starters and existing colleagues. Manage Joiners, Movers and Leavers, ensuring accounts, equipment and access are provisioned securely. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Work within agreed Service Level Agreements (SLAs), ensuring tickets are accurately logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer role You'll already have experience in a busy IT support environment and enjoy working with people as much as technology. We're particularly interested in candidates with experience of: Providing 1st and 2nd line IT support in a Microsoft environment. Supporting Windows 10 and Windows 11 desktops and laptops. Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive and SharePoint. Active Directory and Microsoft Entra ID (Azure AD). User account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive and organised approach to managing your workload. The ability to explain technical information to non-technical users. Experience working collaboratively across technical teams and with third-party suppliers. ITIL Foundation certification or equivalent experience (desirable). Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Aug 04, 2026
Contractor
IT Support Engineer (1st & 2nd Line Support) Location: London (with occasional travel to sites across York and London) - the additional travel costs will be expensed by the organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You'll also work closely with infrastructure teams and third-party suppliers to resolve more complex issues while contributing to the continuous improvement of our IT services. What you'll be doing As an IT Support Engineer, you'll: Provide responsive 1st and 2nd line technical support via phone, email, self-service portal and occasional desk-side visits. Diagnose and resolve hardware, software and Microsoft 365 issues. Support Windows 10 and Windows 11 desktops and laptops, including configuration, troubleshooting and user profile issues. Administer user accounts and permissions within Active Directory and Microsoft Entra ID. Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint. Set up laptops, desktops, mobile devices and peripherals for new starters and existing colleagues. Manage Joiners, Movers and Leavers, ensuring accounts, equipment and access are provisioned securely. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Work within agreed Service Level Agreements (SLAs), ensuring tickets are accurately logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer role You'll already have experience in a busy IT support environment and enjoy working with people as much as technology. We're particularly interested in candidates with experience of: Providing 1st and 2nd line IT support in a Microsoft environment. Supporting Windows 10 and Windows 11 desktops and laptops. Microsoft 365, including Exchange Online, Outlook, Teams, OneDrive and SharePoint. Active Directory and Microsoft Entra ID (Azure AD). User account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have: Excellent communication and customer service skills. A proactive and organised approach to managing your workload. The ability to explain technical information to non-technical users. Experience working collaboratively across technical teams and with third-party suppliers. ITIL Foundation certification or equivalent experience (desirable). Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Clearwater People Solutions
Shoreham-by-sea, Sussex
Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
Aug 04, 2026
Full time
Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!
Senior IT Infrastructure Engineer Coventry, Hybrid Up to £55,000 + Benefits Senior IT Infrastructure Engineer is required to join a well-established, growing organisation that is investing heavily in its technology function. The business operates internationally and is recognised for innovation, operational excellence, and delivering sustainable solutions across its sector. This is an excellent opportunity to take ownership of the IT infrastructure environment, lead business-critical projects, and play a key role in maintaining secure, reliable, and scalable systems while working with the latest Microsoft technologies. Key Responsibilities: Provide 1st, 2nd and 3rd line infrastructure support, ensuring high levels of system availability and service delivery. Install, configure and maintain Microsoft Windows Server, Microsoft 365, Active Directory and Hyper-V environments. Lead infrastructure projects including server migrations, upgrades, and new technology implementations. Monitor infrastructure performance, security and availability, implementing improvements where required. Essential Requirements: Proven commercial experience supporting Microsoft Windows Server environments. Strong hands-on experience with Microsoft 365, Active Directory and Hyper-V. Experience providing 1st, 2nd and 3rd line infrastructure support. Strong networking knowledge, including infrastructure security principles. *P.S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role. If you're an experienced Infrastructure Engineer looking for an opportunity to lead technical projects and make a real impact within a growing organisation, we'd love to hear from you. Please apply with your latest CV.
Aug 04, 2026
Full time
Senior IT Infrastructure Engineer Coventry, Hybrid Up to £55,000 + Benefits Senior IT Infrastructure Engineer is required to join a well-established, growing organisation that is investing heavily in its technology function. The business operates internationally and is recognised for innovation, operational excellence, and delivering sustainable solutions across its sector. This is an excellent opportunity to take ownership of the IT infrastructure environment, lead business-critical projects, and play a key role in maintaining secure, reliable, and scalable systems while working with the latest Microsoft technologies. Key Responsibilities: Provide 1st, 2nd and 3rd line infrastructure support, ensuring high levels of system availability and service delivery. Install, configure and maintain Microsoft Windows Server, Microsoft 365, Active Directory and Hyper-V environments. Lead infrastructure projects including server migrations, upgrades, and new technology implementations. Monitor infrastructure performance, security and availability, implementing improvements where required. Essential Requirements: Proven commercial experience supporting Microsoft Windows Server environments. Strong hands-on experience with Microsoft 365, Active Directory and Hyper-V. Experience providing 1st, 2nd and 3rd line infrastructure support. Strong networking knowledge, including infrastructure security principles. *P.S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role. If you're an experienced Infrastructure Engineer looking for an opportunity to lead technical projects and make a real impact within a growing organisation, we'd love to hear from you. Please apply with your latest CV.
ICT Technician Richmond Upon Thames We are looking for a skilled ICT Technician to join a busy MSP around the Richmond / Middlesex area. This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. You ll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
Aug 04, 2026
Full time
ICT Technician Richmond Upon Thames We are looking for a skilled ICT Technician to join a busy MSP around the Richmond / Middlesex area. This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions. You ll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade hardware and software across the school network Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications Work proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of common user applications and networked systems Confident troubleshooting skills with the ability to work independently under pressure Excellent communication and organisation skills, with a customer-first approach Please apply for immediate consideration, my client is wanting to start the interview process asap!
Our client, a highly successful and forward-thinking company, is actively looking for a bright and motivated Graduate IT Support Analyst to join their expanding tech team. This is an exceptional entry-level opportunity for a recent graduate to launch their IT career within a business that heavily invests in technical training and career progression. We are seeking a Graduate IT Support Analyst who is ready to put their academic knowledge into practice. You will be the friendly first point of contact for internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain clear and accurate IT documentation and asset registers. Shadow 2nd and 3rd-line engineers on complex technical issues and infrastructure upgrades. What Our Client is Looking For: A recent degree (BSc or equivalent) in Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach to problem-solving. A strong, demonstrable passion for technology and a self-motivated drive to learn new systems and earn professional certifications. Previous customer-facing work experience (e.g., retail or hospitality) is a bonus, as it demonstrates strong interpersonal skills.
Aug 04, 2026
Full time
Our client, a highly successful and forward-thinking company, is actively looking for a bright and motivated Graduate IT Support Analyst to join their expanding tech team. This is an exceptional entry-level opportunity for a recent graduate to launch their IT career within a business that heavily invests in technical training and career progression. We are seeking a Graduate IT Support Analyst who is ready to put their academic knowledge into practice. You will be the friendly first point of contact for internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets via the IT Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain clear and accurate IT documentation and asset registers. Shadow 2nd and 3rd-line engineers on complex technical issues and infrastructure upgrades. What Our Client is Looking For: A recent degree (BSc or equivalent) in Computer Science, Information Technology, Computer Networking, or a related technical discipline. A fundamental understanding of core IT concepts (e.g., basic networking, Windows OS, Microsoft Office suite). Exceptional communication and customer service skills, with the ability to remain calm and helpful under pressure. A logical, analytical approach to problem-solving. A strong, demonstrable passion for technology and a self-motivated drive to learn new systems and earn professional certifications. Previous customer-facing work experience (e.g., retail or hospitality) is a bonus, as it demonstrates strong interpersonal skills.
Managed Services IT Engineer Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do Act as the first point of contact for users experiencing technical issues. Log, prioritise and manage support tickets through a PSA platform. Provide technical support across Microsoft 365, Azure and Intune environments. Monitor and remediate issues using Remote Monitoring & Management (RMM) tools. Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP. Support multiple client environments within a Managed Services Provider (MSP). Maintain accurate technical documentation and knowledge base articles. Assist with onboarding new clients and deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ConnectWise or similar PSA platforms. Experience with RMM tools. Networking knowledge including TCP/IP, VLANs and VPNs. Experience maintaining documentation within IT Glue or similar platforms. Excellent troubleshooting and customer service skills. Strong communication and organisational abilities. Ability to manage multiple priorities in a fast-paced support environment. Desirable Microsoft certifications including AZ-900 and MS-900. CompTIA A+ certification. macOS support experience. Experience producing technical documentation. Knowledge of CRM or ERP platforms such as Oracle or Salesforce. Degree or equivalent commercial experience. A genuine passion for technology and continuous learning. The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? Competitive salary with performance-related bonus. Ongoing training and fully supported certification pathways. Clear career progression opportunities. Flexible working options where business needs allow. Private healthcare, life assurance and income protection. Employee share scheme. Pension scheme. 25 days' annual leave plus bank holidays, increasing with service. Mental health support. Cycle to Work scheme. Gym membership discounts. Travel loan and additional employee wellbeing benefits. Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.
Aug 03, 2026
Full time
Managed Services IT Engineer Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do Act as the first point of contact for users experiencing technical issues. Log, prioritise and manage support tickets through a PSA platform. Provide technical support across Microsoft 365, Azure and Intune environments. Monitor and remediate issues using Remote Monitoring & Management (RMM) tools. Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP. Support multiple client environments within a Managed Services Provider (MSP). Maintain accurate technical documentation and knowledge base articles. Assist with onboarding new clients and deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ConnectWise or similar PSA platforms. Experience with RMM tools. Networking knowledge including TCP/IP, VLANs and VPNs. Experience maintaining documentation within IT Glue or similar platforms. Excellent troubleshooting and customer service skills. Strong communication and organisational abilities. Ability to manage multiple priorities in a fast-paced support environment. Desirable Microsoft certifications including AZ-900 and MS-900. CompTIA A+ certification. macOS support experience. Experience producing technical documentation. Knowledge of CRM or ERP platforms such as Oracle or Salesforce. Degree or equivalent commercial experience. A genuine passion for technology and continuous learning. The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? Competitive salary with performance-related bonus. Ongoing training and fully supported certification pathways. Clear career progression opportunities. Flexible working options where business needs allow. Private healthcare, life assurance and income protection. Employee share scheme. Pension scheme. 25 days' annual leave plus bank holidays, increasing with service. Mental health support. Cycle to Work scheme. Gym membership discounts. Travel loan and additional employee wellbeing benefits. Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.
