About The Role What you can expect from us We offer a competitive salary of £37,250 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Merseyside area. We're looking for a Trade Supervisor - Repairs to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The purpose of this role is to Support the delivery of property maintenance services in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. A full UK driving license is essential for this role. Key Responsibilities Delivery In line with Repairs specification or approved best practice, assess, coordinate and support the undertaking of the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service, including carrying out repair work on site as required. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively assist in organising their workload to ensure the delivery of an efficient and effective service at all times. Inspections Undertake new pre inspections to plan any repair to either our direct labour team or to sub-contractor. Manage or oversee any repairs issued to sub-contractors including pre and post inspection. Undertake pre term inspections on our empty homes with neighbourhood colleagues to inspect to create a scope of repair requirements. Undertake empty home inspections to schedule a scope of repairs that are required to bring the property up to Onwards lettable standard. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure that all work is delivered to a high standard. Follow up any customer complaints in a timely manner and in line with the organisation response timescales. Records Complete jobs on the computer system and maintain other records as required including adding/varying SOR's, access details, materials used, job progression and follow on information. Health and Safety Ensure that all work activities are undertaken in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Carry out Site Safety Inspections and assist in the promotion of Health & Safety. Work Equipment Support the safe use of light machinery, plant and powered hand tools in accordance with recognised safety procedures, including the reporting of HAV's exposure. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Line Management Provide line management cover to the team in the absence of the Team Leader, managing resources to ensure that objectives are achieved, including carrying out repair work on site when required. Internal Partnership Working Ensure collaborative working to deliver required service levels across the region. Skills/Experience Essential: Sound knowledge of building construction, components, building trades and applicable building regulations, including a trade background. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Desirable: Supervisory experience and experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications Essential: City and Guilds Craft Certificate within a trade discipline or equivalent construction related qualification. Appropriate CSCS card. Desirable: Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool / manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. SSSTS The role involves participation in an ' out of hours' standby service on a rota basis as required, which includes evenings and weekend work. This is in addition to the contractual hours for which you will receive additional pay and compensation, details of which will be discussed at the interview. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 30, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Merseyside area. We're looking for a Trade Supervisor - Repairs to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The purpose of this role is to Support the delivery of property maintenance services in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. A full UK driving license is essential for this role. Key Responsibilities Delivery In line with Repairs specification or approved best practice, assess, coordinate and support the undertaking of the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service, including carrying out repair work on site as required. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively assist in organising their workload to ensure the delivery of an efficient and effective service at all times. Inspections Undertake new pre inspections to plan any repair to either our direct labour team or to sub-contractor. Manage or oversee any repairs issued to sub-contractors including pre and post inspection. Undertake pre term inspections on our empty homes with neighbourhood colleagues to inspect to create a scope of repair requirements. Undertake empty home inspections to schedule a scope of repairs that are required to bring the property up to Onwards lettable standard. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure that all work is delivered to a high standard. Follow up any customer complaints in a timely manner and in line with the organisation response timescales. Records Complete jobs on the computer system and maintain other records as required including adding/varying SOR's, access details, materials used, job progression and follow on information. Health and Safety Ensure that all work activities are undertaken in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Carry out Site Safety Inspections and assist in the promotion of Health & Safety. Work Equipment Support the safe use of light machinery, plant and powered hand tools in accordance with recognised safety procedures, including the reporting of HAV's exposure. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Line Management Provide line management cover to the team in the absence of the Team Leader, managing resources to ensure that objectives are achieved, including carrying out repair work on site when required. Internal Partnership Working Ensure collaborative working to deliver required service levels across the region. Skills/Experience Essential: Sound knowledge of building construction, components, building trades and applicable building regulations, including a trade background. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Desirable: Supervisory experience and experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications Essential: City and Guilds Craft Certificate within a trade discipline or equivalent construction related qualification. Appropriate CSCS card. Desirable: Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool / manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. SSSTS The role involves participation in an ' out of hours' standby service on a rota basis as required, which includes evenings and weekend work. This is in addition to the contractual hours for which you will receive additional pay and compensation, details of which will be discussed at the interview. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Senior Occupational Therapist - Autism Specialist (Adult Social Care) Salary per annum: £51,735 - £54,843 Location: London Borough of Harrow Working Pattern: HybridWe are seeking an experienced Senior Occupational Therapist with specialist autism knowledge to join the Mental Health, Learning Disabilities and Autism (MHLDA) Service. This is not a traditional equipment-led Occupational Therapy role. Instead, you will provide specialist assessment, formulation and intervention to improve outcomes through sensory, environmental and occupational approaches that promote independence and reduce restrictive practices.This is an exciting opportunity for an Occupational Therapist looking to combine specialist clinical practice with service development, workforce education and system-wide leadership. Key Responsibilities Complete specialist autism and sensory-informed assessments for adults with complex needs. Develop functional formulations and person-centred intervention plans that prevent escalation and crisis. Design sensory and environmental adaptations to improve independence and wellbeing. Influence care planning to reduce reliance on restrictive support models and high-cost care packages. Support individuals to maintain stable placements, tenancies and daily routines. Contribute specialist expertise to safeguarding enquiries and complex case discussions. Provide consultation and clinical advice to Social Workers, Care Managers, AMHPs and senior leaders. Review complex support packages and identify opportunities for improved outcomes through autism-informed practice. Work collaboratively with health services, housing, commissioning teams and partner organisations. Deliver training, reflective practice sessions and case consultations to develop autism-informed practice across Adult Social Care. Champion trauma-informed, strengths-based and neurodiversity-affirming approaches throughout the service. About YouTo be successful in this role, you will have: HCPC registration as an Occupational Therapist. Significant post-qualification experience working with autistic adults or individuals with complex neurodevelopmental needs. Extensive knowledge of autism, sensory processing, environmental adaptation and occupational formulation. Experience managing complex cases involving risk, safeguarding, mental health and the Mental Capacity Act. Excellent communication and consultation skills with the ability to influence practice across multidisciplinary teams. A passion for preventative practice and improving outcomes for autistic adults. Why work through Pertemps? By applying through Pertemps, you'll benefit from: A dedicated consultant with access to roles nationwide and available whenever you need support A simple online registration process Attractive referral schemes and incentives Ongoing compliance fully managed for you Prompt and reliable payroll and much more! To discuss this role in more detail, please contact Freya Joseph on or email .
Jul 30, 2026
Full time
Senior Occupational Therapist - Autism Specialist (Adult Social Care) Salary per annum: £51,735 - £54,843 Location: London Borough of Harrow Working Pattern: HybridWe are seeking an experienced Senior Occupational Therapist with specialist autism knowledge to join the Mental Health, Learning Disabilities and Autism (MHLDA) Service. This is not a traditional equipment-led Occupational Therapy role. Instead, you will provide specialist assessment, formulation and intervention to improve outcomes through sensory, environmental and occupational approaches that promote independence and reduce restrictive practices.This is an exciting opportunity for an Occupational Therapist looking to combine specialist clinical practice with service development, workforce education and system-wide leadership. Key Responsibilities Complete specialist autism and sensory-informed assessments for adults with complex needs. Develop functional formulations and person-centred intervention plans that prevent escalation and crisis. Design sensory and environmental adaptations to improve independence and wellbeing. Influence care planning to reduce reliance on restrictive support models and high-cost care packages. Support individuals to maintain stable placements, tenancies and daily routines. Contribute specialist expertise to safeguarding enquiries and complex case discussions. Provide consultation and clinical advice to Social Workers, Care Managers, AMHPs and senior leaders. Review complex support packages and identify opportunities for improved outcomes through autism-informed practice. Work collaboratively with health services, housing, commissioning teams and partner organisations. Deliver training, reflective practice sessions and case consultations to develop autism-informed practice across Adult Social Care. Champion trauma-informed, strengths-based and neurodiversity-affirming approaches throughout the service. About YouTo be successful in this role, you will have: HCPC registration as an Occupational Therapist. Significant post-qualification experience working with autistic adults or individuals with complex neurodevelopmental needs. Extensive knowledge of autism, sensory processing, environmental adaptation and occupational formulation. Experience managing complex cases involving risk, safeguarding, mental health and the Mental Capacity Act. Excellent communication and consultation skills with the ability to influence practice across multidisciplinary teams. A passion for preventative practice and improving outcomes for autistic adults. Why work through Pertemps? By applying through Pertemps, you'll benefit from: A dedicated consultant with access to roles nationwide and available whenever you need support A simple online registration process Attractive referral schemes and incentives Ongoing compliance fully managed for you Prompt and reliable payroll and much more! To discuss this role in more detail, please contact Freya Joseph on or email .
Housing Solutions Officer We are seeking an experienced and highly motivated Housing Solutions Officer to join our Housing Solutions & Prevention Service. The postholder will play an integral role in delivering early intervention and homelessness prevention in accordance with the Housing (Wales) Act 2014 . Working directly with households at risk of homelessness, you will provide tailored and comprehensive housing advice, negotiate with landlords and family members, develop Personal Housing Plans, and support clients to sustain accommodation wherever it is safe and appropriate to do so. The successful candidate will demonstrate a strong working knowledge of the Housing (Wales) Act 2014, effective case management skills, and a clear commitment to supporting vulnerable individuals to achieve positive and sustainable housing outcomes. You will be empathetic, well-organised, and able to work collaboratively within a fast-paced statutory environment. Purpose of the Role Housing Solutions Officer The Housing Solutions Officer will deliver a comprehensive, person-centred housing advice and homelessness prevention service in accordance with the Housing (Wales) Act 2014 . The postholder will focus on early intervention , working proactively with households to prevent homelessness at the earliest possible stage, resolve housing difficulties, and promote sustainable long-term housing outcomes. This role requires strong working knowledge and practical experience of applying the duties set out under the Housing (Wales) Act 2014, including S66 Prevention Duty, S73 Relief Duty, and S75 Final Duty. What you will Deliver Housing Solutions Officer Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Register. Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Registe Homelessness Prevention Functions Housing Solutions Officer Provide telephone, online and face-to-face housing advice, ensuring customers understand their rights, responsibilities and housing options. Conduct effective, customer-focused housing solutions interviews, gathering accurate and relevant information. Maintain strong understanding of housing solutions and clearly communicate options that support the prevention and relief of homelessness within legislation. Demonstrate a thorough understanding of how homelessness prevention aligns with duties under the Housing (Wales) Act 2014. Maintain knowledge of relevant legislation, case law and private sector tenancy regulations, advising customers on legal rights and remedies. Participate in outreach at external venues including hospitals, and community buildings. Apply creativity and flexibility within legal frameworks to secure the best possible outcomes for customers. Use homelessness prevention funds appropriately to support households to avoid or resolve homelessness. Manage a caseload efficiently, ensuring timely and appropriate legal casework that meets statutory duties. Conduct home visits where necessary to prevent homelessness and promote solutions. Promote private rented sector opportunities where suitable and lawful. Build effective relationships with private landlords to prevent accommodation loss and support tenancy sustainment. Maintain accurate, detailed casework records and ensure all contacts and outcomes are recorded correctly. Work jointly with other departments and teams, including Children's Services, to undertake joint assessments and support complex cases. Homelessness Assessment Functions Housing Solutions Officer Interview customers who are homeless or at risk of homelessness, ensuring sensitive and thorough assessment. Make detailed enquiries with external agencies to verify information, investigate circumstances fully, and protect public resources. Investigate homelessness applications in accordance with the Housing (Wales) Act 2014, using relevant law and case law to inform decisions. Make statutory decisions and issue high-quality legal decision letters clearly explaining legislation, reasoning, and review rights. Identify cases involving fraud or misrepresentation and escalate appropriately. Identify high-risk situations and make necessary referrals to Police, Social Services, or other safeguarding agencies. Ensure all relevant medical and social information is considered during assessment and rehousing processes. Determine when temporary or emergency accommodation is required and arrange suitable placements. Ensure accurate transfer of information to the team responsible for booking temporary accommodation. Determine whether the Council's duty has ended where an applicant vacates or is evicted from temporary accommodation. Make statutory decisions under the supervision of the Team Leader, ensuring void periods are minimised. Assess whether the Council has a statutory duty to protect an applicant's personal property and make arrangements as required. Clearly explain decisions, both verbally and in writing, when no homelessness duty is owed.
Jul 30, 2026
Contractor
Housing Solutions Officer We are seeking an experienced and highly motivated Housing Solutions Officer to join our Housing Solutions & Prevention Service. The postholder will play an integral role in delivering early intervention and homelessness prevention in accordance with the Housing (Wales) Act 2014 . Working directly with households at risk of homelessness, you will provide tailored and comprehensive housing advice, negotiate with landlords and family members, develop Personal Housing Plans, and support clients to sustain accommodation wherever it is safe and appropriate to do so. The successful candidate will demonstrate a strong working knowledge of the Housing (Wales) Act 2014, effective case management skills, and a clear commitment to supporting vulnerable individuals to achieve positive and sustainable housing outcomes. You will be empathetic, well-organised, and able to work collaboratively within a fast-paced statutory environment. Purpose of the Role Housing Solutions Officer The Housing Solutions Officer will deliver a comprehensive, person-centred housing advice and homelessness prevention service in accordance with the Housing (Wales) Act 2014 . The postholder will focus on early intervention , working proactively with households to prevent homelessness at the earliest possible stage, resolve housing difficulties, and promote sustainable long-term housing outcomes. This role requires strong working knowledge and practical experience of applying the duties set out under the Housing (Wales) Act 2014, including S66 Prevention Duty, S73 Relief Duty, and S75 Final Duty. What you will Deliver Housing Solutions Officer Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Register. Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Registe Homelessness Prevention Functions Housing Solutions Officer Provide telephone, online and face-to-face housing advice, ensuring customers understand their rights, responsibilities and housing options. Conduct effective, customer-focused housing solutions interviews, gathering accurate and relevant information. Maintain strong understanding of housing solutions and clearly communicate options that support the prevention and relief of homelessness within legislation. Demonstrate a thorough understanding of how homelessness prevention aligns with duties under the Housing (Wales) Act 2014. Maintain knowledge of relevant legislation, case law and private sector tenancy regulations, advising customers on legal rights and remedies. Participate in outreach at external venues including hospitals, and community buildings. Apply creativity and flexibility within legal frameworks to secure the best possible outcomes for customers. Use homelessness prevention funds appropriately to support households to avoid or resolve homelessness. Manage a caseload efficiently, ensuring timely and appropriate legal casework that meets statutory duties. Conduct home visits where necessary to prevent homelessness and promote solutions. Promote private rented sector opportunities where suitable and lawful. Build effective relationships with private landlords to prevent accommodation loss and support tenancy sustainment. Maintain accurate, detailed casework records and ensure all contacts and outcomes are recorded correctly. Work jointly with other departments and teams, including Children's Services, to undertake joint assessments and support complex cases. Homelessness Assessment Functions Housing Solutions Officer Interview customers who are homeless or at risk of homelessness, ensuring sensitive and thorough assessment. Make detailed enquiries with external agencies to verify information, investigate circumstances fully, and protect public resources. Investigate homelessness applications in accordance with the Housing (Wales) Act 2014, using relevant law and case law to inform decisions. Make statutory decisions and issue high-quality legal decision letters clearly explaining legislation, reasoning, and review rights. Identify cases involving fraud or misrepresentation and escalate appropriately. Identify high-risk situations and make necessary referrals to Police, Social Services, or other safeguarding agencies. Ensure all relevant medical and social information is considered during assessment and rehousing processes. Determine when temporary or emergency accommodation is required and arrange suitable placements. Ensure accurate transfer of information to the team responsible for booking temporary accommodation. Determine whether the Council's duty has ended where an applicant vacates or is evicted from temporary accommodation. Make statutory decisions under the supervision of the Team Leader, ensuring void periods are minimised. Assess whether the Council has a statutory duty to protect an applicant's personal property and make arrangements as required. Clearly explain decisions, both verbally and in writing, when no homelessness duty is owed.
Contact Centre Advisor Location: While this role is hybrid (% based at our Bournemouth Hub and the rest from home), you ll initially be office-based until you ve successfully completed your probation period. Salary: £26,227.50 per annum Hours per week: 37.5, 25 & 18.5 If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; x 2 Permanent, Full Time (37.5 hours per week) Permanent, Part Time (25 hours per week) Permanent, Part Time (18.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 30, 2026
Full time
Contact Centre Advisor Location: While this role is hybrid (% based at our Bournemouth Hub and the rest from home), you ll initially be office-based until you ve successfully completed your probation period. Salary: £26,227.50 per annum Hours per week: 37.5, 25 & 18.5 If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; x 2 Permanent, Full Time (37.5 hours per week) Permanent, Part Time (25 hours per week) Permanent, Part Time (18.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Annual salary: up to £42,020.69 Housing Operations Manager Location: Darlington Salary up to £42,020.69 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are seeking a motivated and experienced manager to lead a team of Housing Support Officers within the AASC contract. This role is pivotal in supporting frontline service delivery to our service users, many of whom may be vulnerable or have specific housing needs. You will oversee the full-service lifecycle, from property nomination through to move-out and reletting, while ensuring safeguarding practices are embedded across all operations. As part of the leadership team, you will also participate in the on-call rota as an Escalation Manager, supporting frontline teams in delivering high-quality, compliant, and compassionate services. Lead, manage, develop, and support Housing Support Officers to deliver contractual requirements in line with Mears policies and values. Oversee quality assurance within property management, including regular property visits and service user engagement. Ensure safeguarding and contractual compliance, achieving KPIs and commercial targets through effective team management. Drive continuous improvement by identifying, developing, and embedding best practices across teams and the wider contract. Work collaboratively with senior leaders, partnership managers, and local services to deliver exceptional service and safeguard service users. Manage risk through effective planning, monitoring, and reporting, escalating issues promptly to senior management when required. Maintain accurate and up-to-date records and IT system data in line with contractual requirements. Support wider Mears Housing Management teams by undertaking ad hoc projects and providing cover as needed. Role Criteria: Leading and motivating people in a performance management culture. Leading a team of frontline support staff which deliver person centred services. Experience of managing team member related issues, e.g. personnel related tasks. Communicate effectively - relaying key messages to teams regularly. Evidencing outcomes of service delivery. Working with a diverse and vulnerable client group. Flexible and willing to travel between sites Knowledge of the AASC contract Hold a full UK driving licence Happy to participate in the on-call rota as an Escalation Manager on a rota basis Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 30, 2026
Full time
Annual salary: up to £42,020.69 Housing Operations Manager Location: Darlington Salary up to £42,020.69 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are seeking a motivated and experienced manager to lead a team of Housing Support Officers within the AASC contract. This role is pivotal in supporting frontline service delivery to our service users, many of whom may be vulnerable or have specific housing needs. You will oversee the full-service lifecycle, from property nomination through to move-out and reletting, while ensuring safeguarding practices are embedded across all operations. As part of the leadership team, you will also participate in the on-call rota as an Escalation Manager, supporting frontline teams in delivering high-quality, compliant, and compassionate services. Lead, manage, develop, and support Housing Support Officers to deliver contractual requirements in line with Mears policies and values. Oversee quality assurance within property management, including regular property visits and service user engagement. Ensure safeguarding and contractual compliance, achieving KPIs and commercial targets through effective team management. Drive continuous improvement by identifying, developing, and embedding best practices across teams and the wider contract. Work collaboratively with senior leaders, partnership managers, and local services to deliver exceptional service and safeguard service users. Manage risk through effective planning, monitoring, and reporting, escalating issues promptly to senior management when required. Maintain accurate and up-to-date records and IT system data in line with contractual requirements. Support wider Mears Housing Management teams by undertaking ad hoc projects and providing cover as needed. Role Criteria: Leading and motivating people in a performance management culture. Leading a team of frontline support staff which deliver person centred services. Experience of managing team member related issues, e.g. personnel related tasks. Communicate effectively - relaying key messages to teams regularly. Evidencing outcomes of service delivery. Working with a diverse and vulnerable client group. Flexible and willing to travel between sites Knowledge of the AASC contract Hold a full UK driving licence Happy to participate in the on-call rota as an Escalation Manager on a rota basis Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
Jul 29, 2026
Contractor
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : 16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Jul 29, 2026
Seasonal
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : 16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Customer Resolution Caseworker (FTC) Location: Remote Salary: £32,300 per annum Vacancy Type: Fixed term contract until April 2027 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re looking for a Resolution Caseworker to join our Customer Resolution team and play a vital role in improving customer satisfaction and trust. About the Role As a Resolution Caseworker, you ll be at the heart of our customer experience, managing complaints and service issues from start to finish. You ll take ownership of cases, working collaboratively across teams to investigate concerns, identify root causes, and deliver fair, timely and high-quality resolutions. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is driven to make a real difference to customers experiences. What You ll Be Doing Managing and responding to customer complaints with empathy, professionalism, and efficiency Investigating cases thoroughly, gathering evidence and making balanced decisions Delivering timely, high-quality responses in line with regulatory requirements and internal policies Using sound judgement to determine appropriate outcomes, including compensation where necessary Acting as the main point of contact for customers throughout the resolution journey Collaborating with colleagues and stakeholders to drive early and effective resolutions Maintaining accurate case records and documentation Identifying recurring issues and sharing insights to support service improvements Promoting a customer-first culture and acting as a role model for excellent service About You You ll bring strong communication skills and a passion for delivering fair outcomes, alongside the ability to handle sensitive situations with confidence and professionalism. We re particularly interested in candidates who have: Experience in complaints handling or customer service, ideally within housing or a related sector An understanding of complaint handling standards (such as the Housing Ombudsman Complaint Handling Code) or a willingness to learn Strong analytical and problem-solving skills with the ability to make sound judgements Confidence in managing challenging conversations and negotiating positive outcomes Excellent organisational skills with the ability to prioritise and manage your own caseload A collaborative mindset and the ability to build effective working relationships A commitment to equality, diversity and inclusion Good IT skills and experience using case management systems Why Join Us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. You ll be joining a team that is committed to continuous improvement and delivering positive outcomes for customers. In this role, you ll have the opportunity to influence service delivery, contribute to meaningful change, and develop your skills in complaint handling and customer experience. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 29, 2026
Contractor
Customer Resolution Caseworker (FTC) Location: Remote Salary: £32,300 per annum Vacancy Type: Fixed term contract until April 2027 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re looking for a Resolution Caseworker to join our Customer Resolution team and play a vital role in improving customer satisfaction and trust. About the Role As a Resolution Caseworker, you ll be at the heart of our customer experience, managing complaints and service issues from start to finish. You ll take ownership of cases, working collaboratively across teams to investigate concerns, identify root causes, and deliver fair, timely and high-quality resolutions. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is driven to make a real difference to customers experiences. What You ll Be Doing Managing and responding to customer complaints with empathy, professionalism, and efficiency Investigating cases thoroughly, gathering evidence and making balanced decisions Delivering timely, high-quality responses in line with regulatory requirements and internal policies Using sound judgement to determine appropriate outcomes, including compensation where necessary Acting as the main point of contact for customers throughout the resolution journey Collaborating with colleagues and stakeholders to drive early and effective resolutions Maintaining accurate case records and documentation Identifying recurring issues and sharing insights to support service improvements Promoting a customer-first culture and acting as a role model for excellent service About You You ll bring strong communication skills and a passion for delivering fair outcomes, alongside the ability to handle sensitive situations with confidence and professionalism. We re particularly interested in candidates who have: Experience in complaints handling or customer service, ideally within housing or a related sector An understanding of complaint handling standards (such as the Housing Ombudsman Complaint Handling Code) or a willingness to learn Strong analytical and problem-solving skills with the ability to make sound judgements Confidence in managing challenging conversations and negotiating positive outcomes Excellent organisational skills with the ability to prioritise and manage your own caseload A collaborative mindset and the ability to build effective working relationships A commitment to equality, diversity and inclusion Good IT skills and experience using case management systems Why Join Us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. You ll be joining a team that is committed to continuous improvement and delivering positive outcomes for customers. In this role, you ll have the opportunity to influence service delivery, contribute to meaningful change, and develop your skills in complaint handling and customer experience. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : £16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Jul 29, 2026
Full time
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : £16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Birmingham Hybrid Working 6-Month Interim Contract Hays are delighted to be working in partnership with a large local authority to recruit an experienced Director to lead a significant programme of property-led regeneration, housing growth and transformation activity. This is a high-profile leadership opportunity for a commercially minded property and regeneration professional with a proven track record of delivering complex development programmes, driving organisational transformation and working successfully across both public and private sector partnerships. The Opportunity Reporting directly to the Executive Director of Place, Prosperity and Sustainability, you will play a pivotal role in delivering the Council's regeneration ambitions while supporting key property-oriented Improvement & Recovery Plan objectives. You will lead the transformation of the Council's approach to property, regeneration and development delivery, ensuring major projects are delivered at pace, within financial parameters and in line with the Council's strategic objectives. The successful candidate will be responsible for shaping a professional, commercially focused property, development and regeneration function capable of delivering and enabling significant development opportunities, housing growth, capital receipts and inclusive economic growth across the city. Key Responsibilities Lead the delivery of a property and housing development-led regeneration programme aligned to wider directorate and corporate objectives. Drive the Major Projects workstream, ensuring projects are delivered effectively whilst maximising investment opportunities. Take strategic ownership of key regeneration schemes. Support the delivery of the Council's asset disposal and capital receipts programme. Transform and integrate regen, housing development and project management functions into a commercially astute, high-performing service. Enhance partnerships working with internal and external stakeholders and develop strong relationships with developers, investors, funding bodies and strategic partners. Embed robust programme management, performance monitoring and risk management frameworks. Champion innovation, commercial thinking and continuous improvement across regeneration and development teams. Provide visible and inspirational leadership to multidisciplinary teams throughout a period of significant transformation. About You We are keen to speak with senior regeneration leaders who can demonstrate: Extensive experience leading major regeneration, development and property portfolios. Strong knowledge of the full development life cycle including feasibility, land assembly, acquisitions, development appraisal, funding, planning, delivery and disposal. A proven track record delivering large-scale mixed-use regeneration and housing schemes. A demonstrable understanding of the complexity of dealing with a large asset base whilst leveraging this to deliver often competing priorities Experience influencing and managing complex stakeholder environments including elected members, senior executives, developers, investors and public sector partners. Strong commercial acumen with the ability to balance financial performance alongside social, environmental and community outcomes. Exceptional leadership, communication and negotiation skills. Experience driving transformational change and creating high-performing teams. The credibility and confidence to challenge constructively while building collaborative relationships. A proactive, delivery-focused approach combined with strong strategic thinking. Ideal Background This role would particularly suit candidates who have operated at Director, Assistant Director, Head of Regeneration, Head of Development, Head of Property, Development Director, Regeneration Director or Strategic Asset's leadership level within local government and in a core or large city environment. Experience delivering complex regeneration programmes involving large-scale housing growth, town and city centre regeneration, public-private partnerships, development vehicles, capital programmes and investment projects will be highly advantageous. If you have the skills and experience we're looking for, we'd love to hear from you. Please send your updated CV today, or contact us for a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 29, 2026
Contractor
Birmingham Hybrid Working 6-Month Interim Contract Hays are delighted to be working in partnership with a large local authority to recruit an experienced Director to lead a significant programme of property-led regeneration, housing growth and transformation activity. This is a high-profile leadership opportunity for a commercially minded property and regeneration professional with a proven track record of delivering complex development programmes, driving organisational transformation and working successfully across both public and private sector partnerships. The Opportunity Reporting directly to the Executive Director of Place, Prosperity and Sustainability, you will play a pivotal role in delivering the Council's regeneration ambitions while supporting key property-oriented Improvement & Recovery Plan objectives. You will lead the transformation of the Council's approach to property, regeneration and development delivery, ensuring major projects are delivered at pace, within financial parameters and in line with the Council's strategic objectives. The successful candidate will be responsible for shaping a professional, commercially focused property, development and regeneration function capable of delivering and enabling significant development opportunities, housing growth, capital receipts and inclusive economic growth across the city. Key Responsibilities Lead the delivery of a property and housing development-led regeneration programme aligned to wider directorate and corporate objectives. Drive the Major Projects workstream, ensuring projects are delivered effectively whilst maximising investment opportunities. Take strategic ownership of key regeneration schemes. Support the delivery of the Council's asset disposal and capital receipts programme. Transform and integrate regen, housing development and project management functions into a commercially astute, high-performing service. Enhance partnerships working with internal and external stakeholders and develop strong relationships with developers, investors, funding bodies and strategic partners. Embed robust programme management, performance monitoring and risk management frameworks. Champion innovation, commercial thinking and continuous improvement across regeneration and development teams. Provide visible and inspirational leadership to multidisciplinary teams throughout a period of significant transformation. About You We are keen to speak with senior regeneration leaders who can demonstrate: Extensive experience leading major regeneration, development and property portfolios. Strong knowledge of the full development life cycle including feasibility, land assembly, acquisitions, development appraisal, funding, planning, delivery and disposal. A proven track record delivering large-scale mixed-use regeneration and housing schemes. A demonstrable understanding of the complexity of dealing with a large asset base whilst leveraging this to deliver often competing priorities Experience influencing and managing complex stakeholder environments including elected members, senior executives, developers, investors and public sector partners. Strong commercial acumen with the ability to balance financial performance alongside social, environmental and community outcomes. Exceptional leadership, communication and negotiation skills. Experience driving transformational change and creating high-performing teams. The credibility and confidence to challenge constructively while building collaborative relationships. A proactive, delivery-focused approach combined with strong strategic thinking. Ideal Background This role would particularly suit candidates who have operated at Director, Assistant Director, Head of Regeneration, Head of Development, Head of Property, Development Director, Regeneration Director or Strategic Asset's leadership level within local government and in a core or large city environment. Experience delivering complex regeneration programmes involving large-scale housing growth, town and city centre regeneration, public-private partnerships, development vehicles, capital programmes and investment projects will be highly advantageous. If you have the skills and experience we're looking for, we'd love to hear from you. Please send your updated CV today, or contact us for a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Advisor £25,989 - £28,142 (£17,560 - £19,014 pro rata) - Pay award pending Part time - 25 hours a week Fixed Term Contract - 10 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role This role is a Fixed Term Contract with a 10-month duration. It's part time, 25 hours a week - Monday to Friday 9.30am - 2.30pm. You'll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via face to face, telephone and email customer channels. Agile working will be considered when fully trained. About you If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you. You'll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a 'Customer First' attitude to working. Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way. Benefits 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) - Pro rata Generous Local Government Pension Scheme Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more
Jul 28, 2026
Contractor
Customer Service Advisor £25,989 - £28,142 (£17,560 - £19,014 pro rata) - Pay award pending Part time - 25 hours a week Fixed Term Contract - 10 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role This role is a Fixed Term Contract with a 10-month duration. It's part time, 25 hours a week - Monday to Friday 9.30am - 2.30pm. You'll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via face to face, telephone and email customer channels. Agile working will be considered when fully trained. About you If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you. You'll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a 'Customer First' attitude to working. Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way. Benefits 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) - Pro rata Generous Local Government Pension Scheme Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: £24.81 PAYE / £32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Jul 28, 2026
Full time
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: £24.81 PAYE / £32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: 24.81 PAYE / 32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Jul 28, 2026
Seasonal
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: 24.81 PAYE / 32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Role : Relocation Manager Location : Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Payrate : £32.45 per hour (Umbrella) Duration : 3-6 months ongoing The London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects. Key Responsibilities: Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes. Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey. Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements. Coordinate decant programmes and ensure moves are delivered efficiently and sensitively. Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes. Maintain accurate records, monitor progress, and prepare reports for senior management. Ensure compliance with relevant housing legislation, council policies, and best practice guidelines. About You: To be successful in this role, you will have: Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management. Strong knowledge of housing legislation and local authority procedures. Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds. Experience managing complex cases and resolving challenging situations. Strong organisational skills and the ability to manage a varied caseload. Competence in using housing management systems and Microsoft Office applications About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Jul 28, 2026
Full time
Role : Relocation Manager Location : Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Payrate : £32.45 per hour (Umbrella) Duration : 3-6 months ongoing The London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects. Key Responsibilities: Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes. Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey. Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements. Coordinate decant programmes and ensure moves are delivered efficiently and sensitively. Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes. Maintain accurate records, monitor progress, and prepare reports for senior management. Ensure compliance with relevant housing legislation, council policies, and best practice guidelines. About You: To be successful in this role, you will have: Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management. Strong knowledge of housing legislation and local authority procedures. Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds. Experience managing complex cases and resolving challenging situations. Strong organisational skills and the ability to manage a varied caseload. Competence in using housing management systems and Microsoft Office applications About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Description Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key Responsibilities You will be expected to work in a self initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, Knowledge and Expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product,design and research techniques Experience in line management At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers womxn-in-tech Benefits We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.
Jul 28, 2026
Full time
hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. Description Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key Responsibilities You will be expected to work in a self initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, Knowledge and Expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product,design and research techniques Experience in line management At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers womxn-in-tech Benefits We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.
Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/LivingstonContract: Permanent / Full Time 40hrs a weekSalary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mob
Jul 28, 2026
Full time
Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/LivingstonContract: Permanent / Full Time 40hrs a weekSalary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mob
A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience within managing and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency's and cost control This role is offering a day rate of 250- 300 per day To register your interest, click apply now or call Kyle on (phone number removed)
Jul 28, 2026
Contractor
A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience within managing and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency's and cost control This role is offering a day rate of 250- 300 per day To register your interest, click apply now or call Kyle on (phone number removed)
Role : Relocation Manager Location : Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Payrate : 32.45 per hour (Umbrella) Duration : 3-6 months ongoing The London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects. Key Responsibilities: Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes. Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey. Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements. Coordinate decant programmes and ensure moves are delivered efficiently and sensitively. Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes. Maintain accurate records, monitor progress, and prepare reports for senior management. Ensure compliance with relevant housing legislation, council policies, and best practice guidelines. About You: To be successful in this role, you will have: Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management. Strong knowledge of housing legislation and local authority procedures. Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds. Experience managing complex cases and resolving challenging situations. Strong organisational skills and the ability to manage a varied caseload. Competence in using housing management systems and Microsoft Office applications About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Jul 27, 2026
Seasonal
Role : Relocation Manager Location : Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NT Payrate : 32.45 per hour (Umbrella) Duration : 3-6 months ongoing The London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects. Key Responsibilities: Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes. Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey. Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements. Coordinate decant programmes and ensure moves are delivered efficiently and sensitively. Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes. Maintain accurate records, monitor progress, and prepare reports for senior management. Ensure compliance with relevant housing legislation, council policies, and best practice guidelines. About You: To be successful in this role, you will have: Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management. Strong knowledge of housing legislation and local authority procedures. Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds. Experience managing complex cases and resolving challenging situations. Strong organisational skills and the ability to manage a varied caseload. Competence in using housing management systems and Microsoft Office applications About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Sales Manager - Autonomous Mobile Robots (AMR) About the Role We are seeking an ambitious and results-driven Sales Manager - Autonomous Mobile Robots (AMR) to drive business growth across Germany and the wider DACH region. This role focuses on identifying new business opportunities, developing strategic customer relationships, and delivering innovative automation solutions to customers within logistics, warehousing, manufacturing, retail, and e-commerce sectors. The successful candidate will play a key role in expanding market presence, managing complex sales cycles, and supporting customers in their automation and digital transformation initiatives. Key Responsibilities Develop and execute a sales strategy to expand the AMR business across Germany. Identify, qualify, and win new business opportunities within warehouse automation and intralogistics markets. Build strong relationships with Operations Directors, Logistics Managers, Supply Chain Leaders, Plant Managers, and C-level stakeholders. Manage the full sales cycle from prospecting and solution development through commercial negotiations and contract closure. Conduct customer site visits to assess operational challenges and identify automation opportunities. Collaborate with engineering and solution design teams to create tailored AMR solutions. Prepare and present technical and commercial proposals to customers. Maintain a healthy sales pipeline and provide accurate forecasts to management. Participate in trade shows, exhibitions, and industry events to generate leads and promote solutions. Monitor market trends, competitive activity, and emerging technologies within robotics and automation. Required Experience Essential Demonstrated success in achieving and exceeding sales targets. Strong business development and hunter mentality. Experience selling complex technical or capital equipment solutions. Ability to manage long sales cycles and multiple stakeholders. Strong negotiation, presentation, and relationship-building skills. Fluent German and professional English language skills. Willingness to travel across Germany and occasionally within Europe. Preferred Knowledge of warehouse operations, distribution centres, and fulfilment environments. Understanding of WMS, WCS, AMR fleet management systems, and automation software. Existing network within logistics, manufacturing, retail, or e-commerce sectors. Technical or business-related degree qualification. How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Deepak on (phone number removed) or (url removed) Why work with Proactive? Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on LinkedIn and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Jul 27, 2026
Full time
Sales Manager - Autonomous Mobile Robots (AMR) About the Role We are seeking an ambitious and results-driven Sales Manager - Autonomous Mobile Robots (AMR) to drive business growth across Germany and the wider DACH region. This role focuses on identifying new business opportunities, developing strategic customer relationships, and delivering innovative automation solutions to customers within logistics, warehousing, manufacturing, retail, and e-commerce sectors. The successful candidate will play a key role in expanding market presence, managing complex sales cycles, and supporting customers in their automation and digital transformation initiatives. Key Responsibilities Develop and execute a sales strategy to expand the AMR business across Germany. Identify, qualify, and win new business opportunities within warehouse automation and intralogistics markets. Build strong relationships with Operations Directors, Logistics Managers, Supply Chain Leaders, Plant Managers, and C-level stakeholders. Manage the full sales cycle from prospecting and solution development through commercial negotiations and contract closure. Conduct customer site visits to assess operational challenges and identify automation opportunities. Collaborate with engineering and solution design teams to create tailored AMR solutions. Prepare and present technical and commercial proposals to customers. Maintain a healthy sales pipeline and provide accurate forecasts to management. Participate in trade shows, exhibitions, and industry events to generate leads and promote solutions. Monitor market trends, competitive activity, and emerging technologies within robotics and automation. Required Experience Essential Demonstrated success in achieving and exceeding sales targets. Strong business development and hunter mentality. Experience selling complex technical or capital equipment solutions. Ability to manage long sales cycles and multiple stakeholders. Strong negotiation, presentation, and relationship-building skills. Fluent German and professional English language skills. Willingness to travel across Germany and occasionally within Europe. Preferred Knowledge of warehouse operations, distribution centres, and fulfilment environments. Understanding of WMS, WCS, AMR fleet management systems, and automation software. Existing network within logistics, manufacturing, retail, or e-commerce sectors. Technical or business-related degree qualification. How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Deepak on (phone number removed) or (url removed) Why work with Proactive? Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on LinkedIn and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/Livingston Contract: Permanent / Full Time 40hrs a week Salary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 25, 2026
Full time
Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/Livingston Contract: Permanent / Full Time 40hrs a week Salary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
