384 jobs found

Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please

We are supporting a highly sought after and established independent firm of accountants in London that are now looking for a new finance systems manager to play an active part in the ongoing development of their systems and service offering. As the lead systems professional for the firm, this individual will have the opportunity to shape and influence the firms long term software strategy. Whilst providing ongoing support and training to the firms colleagues on various packages, this person will also have the chance to identify and implement improved ways of working, managing change and ensuring a smooth integration throughout projects. This position will best suit a financial systems professional with previous experience in an accounting environment that has since gained a deep understanding of finance systems training, transformations, integrations and change management. If you are looking for an opportunity to join a leading professional services firm where you could have a real impact, please don't hesitate to apply or get in touch. Key Responsibilities of this Finance Systems Manager role are; Support colleagues with finance software queries, providing technical assistance as required. Provide ongoing training and development support to colleagues at all levels. Lead the software strategy for the firm, identifying and evaluating opportunities for process improvement and better ways of working. Design and carry out process improvement projects, involving the implementation and rollout of new practice applications and systems. Deliver ongoing support throughout system change and identify areas for optimisation. You A previous accountancy background with prior experience of using a wide variety of accounting software packages. Strong interpersonal skills with the ability to build relationships with stakeholders at all levels as well as partners and suppliers. Experience leading software implementation and transformation projects. Experience managing change, leading the uptake of new systems and ways of working. Roland White is an accounting and finance recruitment specialist that delivers quality driven support to a range of businesses and individuals across London and the South East. We partner professionals and deliver a personalised service to help you secure the next move that is right for you! Roland White is a recruitment agency and is advertising this on behalf of one of its clients. For more information on this opportunity or our other roles and how we can help you, please contact us via our website.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take the reins in a dynamic engineering environment? Our client is seeking a Risk Engineer to join their team on a temporary basis for a 6-month contract. This is your chance to lead risk management initiatives, drive innovation, and make a tangible impact on engineering projects! Role: Risk Engineer Duration: 6 Months (Ext Options) Location: Warwick (Hybrid, 2 days a week in office) Rate: 550 pd (Umbrella) As a Risk Engineer, you will play a crucial role in identifying, assessing, and managing risks associated with engineering projects. Your expertise will help in minimising potential impacts, ensuring projects stay on track and within budget. Key Accountabilities: Risk Identification: Lead the charge in identifying potential risks and conduct thorough assessments to evaluate their likelihood and impact. Risk Mitigation: Develop and implement comprehensive strategies to mitigate identified risks. Your proactive approach will ensure continued monitoring and adjustments as necessary. Risk Reporting: Prepare detailed risk reports for stakeholders, ensuring accuracy and comprehensiveness for informed decision-making. Collaboration: Work closely with project teams, engineers, and project managers to integrate risk management seamlessly into project planning and execution. Estimation Integration: Collaborate with the estimation team to incorporate risk considerations into project estimates and budgets effectively. Advanced Analysis: Utilise cutting-edge risk analysis and modelling techniques to predict potential scenarios and assess their impact. Training & Support: Lead training initiatives for the risk management team, fostering a culture of continuous learning and improvement. Compliance Assurance: Ensure all risk management activities adhere to the highest standards and regulations, conducting regular audits for compliance . Effective Communication: Communicate risk information clearly to all relevant stakeholders, facilitating understanding and effective mitigation. Continuous Improvement: Champion best practises in risk management, driving continuous improvement initiatives within the organisation. Leadership: Mentor and guide junior risk engineers, fostering team development and enhancing overall performance. Essential Knowledge, Skills, and Experience: To thrive in this role, you should possess: PRINCE2 Practitioner, APM Project Management Qualification (PMQ), and APM Project Management Professional (PPQ) certifications. NEBOSH/IOSH Certificate and Management of Risk (MoR) Practitioner credentials. Experience in risk management roles within the construction or engineering industries. Proven track record in leading risk management efforts for large-scale projects and providing strategic guidance to project teams. Desired Competencies: Level 1: Basic knowledge of Value Management. Level 2: Working knowledge in Budget and Cost Control, Contract Management, Document Management, Environmental Sustainability, and more. Level 3: Expertise in Change Control, Data Analysis, Financial Management, and Risk and Issue Management. Why Join Us? This is more than just a job ; it's an opportunity to make a difference! You'll work in a supportive environment where your ideas and contributions are valued. Join our client and be part of a team that thrives on innovation and excellence. If you're ready to step into a role that challenges and excites you, we want to hear from you! Apply today to embark on your next professional adventure as a Risk Engineer! Application Process: Ready to make a difference? Submit your application today , please answer screening questions and embark on an exciting journey with us! Join our client and help shape the future of data in the utilities industry-where your expertise meets innovation! Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Technical Programme Manager 90,000 Fully Remote Overview: An exciting opportunity has arisen with a purpose-driven organisation undergoing significant product and technology growth. We are looking for a Technical Programme Manager to lead the delivery of a growing digital product portfolio. Reporting to the CEO, you'll own the delivery roadmap, coordinating engineering teams, third-party partners, and business stakeholders to ensure products are delivered on time, with minimal disruption to live services. This role is ideal for someone who thrives in fast-paced environments and enjoys bringing structure and accountability to complex technical programmes. Role & Responsibilities: Own the end-to-end delivery roadmap across multiple technology initiatives. Manage third-party development partners, ensuring delivery against agreed scope, quality, and timelines. Lead release planning, dependency management, and programme reporting. Coordinate product launches across Engineering, Product, Operations, and business teams. Identify and resolve delivery risks, blockers, and dependencies. Oversee phased rollouts, ensuring smooth implementation and business readiness. Skills & Experience Essential: 5+ years' experience in Technical Programme Management, Technical Project Management, or Software Delivery. Proven experience delivering software products in Agile environments. Experience managing third-party development partners and cross-functional teams. Strong stakeholder management and communication skills. Experience with Jira, Azure DevOps, Confluence, or similar delivery tools. Ability to manage risks, dependencies, and competing priorities. Desirable: PMP, Scrum Master, SAFe, or equivalent certification. Experience within SaaS, technology, healthcare, public sector, or regulated environments. Familiarity with Microsoft technologies or systems integration. Exposure to AI-enabled products or data-driven environments. Technical Programme Manager 90,000 Fully Remote

Job Title: ICT Infrastructure Manager Location: Bridgend Salary: £53,451 - £57,186 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role: We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a large and diverse team of highly experienced technical specialists as they develop, implement, and maintain South Wales Police's technical infrastructure. As an ICT Infrastructure Manager, you will form part of an extended ICT senior management team and play a crucial role in both designing and developing the ICT infrastructure needed for now and the future, ensuring the smooth functioning of our ICT infrastructure on a day-to-day basis. The technical infrastructure is comprised of both on-premise and cloud-based services, which host a range of systems critical to the function of our organisation as well as other emergency services and external partners. Your primary role will be to manage our team of technical specialists. This will involve scoping architectural designs and implementations, agreeing work scheduling, investigating and resolving any infrastructural issues and managing the lifecycle management of configuration items. Key duties: Manage the day-to-day infrastructure operations including servers, network, security and cloud services Lead infrastructure projects including upgrades, migrations and system implementations Develop and maintain security protocols and procedures for infrastructure systems Oversee disaster recovery and business continuity planning Provide technical guidance to the infrastructure team and other teams within ICT Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient To provide specialist advice and guidance on a range of complex and/or escalated technical issues About you: Possess any of the following: A bachelor's degree in an ICT related subject An ICT related qualification Demonstratable equivalent skills or experience Proven experience of managing a team of technical specialists. Be able to demonstrate substantial experience of working with, and leading technological change at an infrastructure level. Proven experience of managing day-to-day ICT operations. Skilled in system integration as well as a sound knowledge of major ICT platforms Experience in leading infrastructure projects Strong analytical and problem-solving skills Benefits: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being Additional Information: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: ICT Infrastructure Manager, Head of Infrastructure, IT Operations Manager, Infrastructure Delivery Manager, Server and Network Manager, Technical Services Manager, Cloud Operations Manager, Enterprise Infrastructure Lead, ICT Platforms Manager, Senior IT Manager, Infrastructure Programme Manager, Systems and Storage Manager, ICT Service Delivery Manager, IT Infrastructure Architect, Datacentre Operations Manager may also be considered for this role.

AV Project Manager Slough £50,000 £65,000 Company A leading provider of audio, video and lighting solutions to the entertainment sector - supplying audio visual integration services to theatres, music venues, themes attractions and stadiums across the UK. The Role As Project Manager, you'll oversee the successful delivery of multiple AV integration projects, ensuring they're delivered safely, on time, within budget and to an exceptional standard. Duties - Managing project budgets and financial performance - Reviewing quotations and validating system designs with designers - Leading project kick-off meetings with engineering teams - Planning labour and project resource requirements - Coordinating procurement and equipment deliveries - Managing kit lists and consumable stock - Acting as the main point of contact for clients, consultants and main contractors - Producing project documentation and progress reports - Managing project programmes and ensuring milestones are achieved - Overseeing project handovers to the service team Required Experience - 3+ years AV Project Management experience - Experience delivering high-value AV integration projects upwards of £1M - Experience working on stadium, themed attraction, or entertainment style projects. - Strong technical understanding of professional AV systems - Ability to manage multiple complex projects simultaneously - Experience using D365 / Microsoft Dynamics would be highly beneficial - Knowledge of PAVA systems would be preferred but not essential. - Full UK Driving Licence Package & Benefits Salary of £50,000 - £65,000 DOE Life insurance cover (2x annual salary) Medicash private healthcare plan 25 days annual leave + bank holidays Pension Cycle to Work Scheme EV Car Scheme Income Protection Scheme How to apply? Submit your application or contact Jake Voisey on the details provided. SER-IN

We are recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who is seeking an IT Project Manager to join their growing team on a permanent basis. The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, so client sites are typically close to help ensure you can get home each day. Flexibility is essential, as each project will involve a different level of on-site presence. You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance. The Role The role requires the end-to-end delivery of software application projects and infrastructure deployments, with a strong focus on ERP, CRM and other enterprise platforms. This includes managing implementations, integrations, data migration, testing, and go lives across a range of client environments. You will be responsible for delivery plans, risks, budgets, and stakeholder engagement, ensuring that projects are completed on time, within budget, and meet quality expectations. Key Responsibilities Deliver ERP, CRM and enterprise software projects end-to-end Enterprise Infrastructure implementations end-to-end Define scope, plans and milestones across multi disciplinary teams Lead implementation, configuration, customisation and integrations Oversee data migration, cutover and validation activity Manage vendors, suppliers and technical teams Run governance, RAID management and progress reporting Support business change and user adoption Budget tracking and cost control About You You'll have 4+ years of experience as an IT Project Manager delivering complex software solutions. You must have a driving licence, access to a vehicle and the right to work in the UK, as our client is unable to provide visa sponsorship at this time. You'll bring experience in: Delivering CRM, ERP and enterprise applications (e.g., SAP, Oracle, Dynamics, ServiceNow) Full software delivery lifecycle: requirements, build, test, migration, go live Managing data migration and integrations Working with Agile and Waterfall methods Strong stakeholder and vendor management Managing software budgets and commercial approvals Using Jira, MS Project Online, DevOps or similar tools

Senior Service Delivery Manager - Liverpool Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office's operations. This role will support the COO and Business Professional functions. Salary to £100,000 Hybrid working Fantastic employee benefits Senior Service Delivery Manager - Liverpool key Responsibilities: Support the COO and Head of Liverpool 0ffice in the management of the Liverpool office and the forward-looking strategy for the Liverpool office. Research various entities using a variety of internal and third-party resources. Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office. Foster effective working relationships with fee-earners, and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence. Leading on internal networks within the office. Support functions with service standards, turnaround times and client satisfaction as required. Change and integration support - acting as a Liverpool anchor for integration implementation and cross border alignment. Act as the primary point of contact for office-wide operational matters, client visits and internal visits, town halls, working closely with practice group leadership, support function heads, and the COO to address issues proactively and decisively. Senior Service Delivery Manager- Liverpool Skills & Requirements: Significant progressive leadership experience in operational or business services management within a professional services environment. Ability to work at pace across a diverse portfolio. Proven track record of leading and designing projects across a variety of disciplines, operational change programmes, with the ability to translate high-level objectives Strong experience of leading and developing teams, with the ability to motivate, coach, and hold people accountable in equal measure. Solid understanding of AI-enabled tools and workflow automation, with practical experience of embedding technology-driven change into operational teams and processes. Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders. Strong analytical and problem-solving capabilities, with a disciplined, data-informed approach to operational decision-making.

Information Security & Resilience Consultant - M&A 6-Month contract - Inside IR35 - up to 500 per day Hybrid working - 2 days a week onsite - either London or Bradford based We are seeking two highly skilled, hands-on Contract Information Security & Resilience Consultants to support several critical, high-priority strategic initiatives. In this dual-role, you will be responsible for executing rigorous security due diligence on upcoming M&A activities, maintaining and maturing our Information Security Management System (ISMS) compliance frameworks, and driving our Business Continuity and Resilience programs. Key Responsibilities M&A Security Due Diligence Due Diligence Assessments: Conduct comprehensive cybersecurity risk assessments and security due diligence on target acquisition companies. Control Evaluation: Review target company security controls, policies, third-party assurance reports (e.g., SOC 2, ISO certifications), and historical security incident logs. Identify deal-impacting risks, quantify remediation effort (cost/timeline ranges), and advise on onboarding security priorities. Integration Roadmapping: Identify risk areas and formulate actionable post-acquisition security integration roadmaps and transition plans. Information Security Standards & Compliance (ISO 27001 & SOC 2) Framework Governance: Assess, maintain, and mature existing security frameworks aligned with ISO/IEC 27001 and SOC 2 Type II. Develop and maintain information security policies, standards, and procedures aligned to these standards and business objectives. Run security risk assessments, update risk registers, and drive risk treatment/remediation plans. Remediation & Evidence: Identify control gaps, collaborate with internal system owners to implement remediation plans, and collect audit-ready evidence. External Audits: Assist in preparing the business, staff, and control owners for upcoming external surveillance and compliance audits. Business Continuity & Disaster Recovery Plan Development: Lead the review and update of Business Continuity Plans (BCPs) across key business departments Impact Analysis: Facilitate Business Impact Analyses (BIAs) to identify critical business processes, evaluate upstream/downstream dependencies, and define Recovery Time Objectives (RTOs) Testing & Exercises: Design and execute tabletop exercises and simulation tests to validate recovery strategy effectiveness Third-Party & Supplier Security Perform vendor risk assessments, review security clauses, and ensure suppliers meet security and business continuity requirements. Manage the relationship with our outsourced managed IT and information security suppliers Security Awareness & Stakeholder Management Deliver security awareness initiatives and provide advisory support to projects and teams. Communicate risks and recommendations clearly to leadership and non-technical stakeholders. Required Skills & Experience M&A Security Expertise: Proven track record of executing security due diligence on target entities during corporate acquisitions. Compliance Mastery: Deep, hands-on experience implementing, auditing, or managing ISO 27001 and SOC 2 compliance programs. Business Continuity Planning: Experience designing, updating, and testing Business Continuity frameworks (experience aligning with ISO 22301 is a plus) Consultative Approach: Outstanding stakeholder management skills, with the ability to communicate complex security risks to business leads and M&A deal teams. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Vacancy job title: Project Manager - Strategic Remote Access Start Date: ASAP Contract: 3 months (possibility of extension) Location: London (Hybrid) Job description: We are seeking a highly skilled and delivery focused Remote Access Project Manager to lead end to end implementation and optimisation of remote access technologies across a complex, multi domain enterprise environment. This role will oversee projects involving Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT ecosystems, and remote access enablement within FMCG / retail environments, including large scale supermarket operations. The successful candidate will be responsible for driving the delivery of secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities Lead the end to end delivery of remote access programmes, including Azure Virtual Desktop deployments, Zscaler integrations, and secure connectivity solutions across corporate and store environments. Define project scope, milestones, and delivery plans, ensuring alignment with enterprise architecture, security policies, and operational constraints. Coordinate with engineering, security, OT, and network teams to ensure seamless integration of AVD, Zscaler, and IoT/OT connectivity requirements. Oversee readiness assessments for remote access across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholder expectations across technology, operations, retail leadership, and third party vendors, ensuring clear communication and timely decision making. Ensure remote access solutions meet performance, security, and compliance requirements, including identity, device posture, and network segmentation. Develop and maintain project documentation, including RAID logs, delivery plans, architecture alignment packs, and governance artefacts. Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. Collaborate with service management teams to ensure operational readiness, handover documentation, and support models are fully defined. Drive continuous improvement across remote access processes, tooling, and user experience. Essential Skills and Experience Proven experience as a Project Manager delivering complex infrastructure or remote access programmes in large enterprises. Deep expertise in Azure Virtual Desktop, including architecture, deployment, scaling, and operational considerations. Strong knowledge of Zscaler technologies, including ZIA, ZPA, and secure remote access patterns. Experience working with Operational Technology (OT) environments and understanding of the unique security and connectivity challenges they present. Understanding of IoT ecosystems, device onboarding, and secure connectivity patterns. FMCG or retail experience, ideally within supermarket or high volume store environments. Strong stakeholder management skills, with the ability to influence senior leaders, technical teams, and operational stakeholders. Prince2, PMP, or equivalent project management accreditation. Excellent communication skills, with the ability to translate technical concepts for non technical audiences. Demonstrated ability to manage multiple workstreams, dependencies, and cross functional delivery teams. Strong understanding of identity, access, and security principles relevant to remote access and cloud based environments. Desirable Skills Experience delivering remote access solutions across multi domain Active Directory or hybrid identity environments. Familiarity with Entra ID, conditional access, and device compliance frameworks. Knowledge of network segmentation, zero trust principles, and secure access architecture. Experience working with store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of data governance, compliance, and audit requirements in regulated or retail environments. Exposure to automation, scripting, or API driven configuration for remote access platforms. Experience working with third party managed service providers in large scale technology programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Your new company An exciting opportunity has arisen to join a leading global organisation with operations spanning multiple international jurisdictions. This highly respected business operates in a complex and fast-paced environment and is seeking an experienced Insurance Manager to join its Corporate Insurance team on a 12-month fixed-term contract covering maternity leave. Working as part of a small, high-performing team within Group Treasury, you will play a key role in ensuring the organisation's global insurance programme remains effective, well governed and aligned to strategic, operational and regulatory objectives. Your new role As Insurance Manager, you will support the delivery of the organisation's global insurance strategy and take responsibility for a broad range of insurance activities across an international portfolio. You will work closely with internal stakeholders across the business as well as brokers, insurers and other external partners to ensure robust insurance arrangements are maintained globally. Your responsibilities will include supporting the negotiation, placement and ongoing management of global corporate insurance programmes, reviewing insurance requirements across the business and ensuring appropriate risk transfer strategies are in place. You will oversee insurance administration activities, including premium payments and multinational policy requirements, whilst maintaining strong relationships with key insurance market partners. The role will also involve supporting claims activity, providing insurance advice on contractual obligations, assisting with mergers and acquisitions due diligence and integration projects, and identifying opportunities to enhance insurance risk management practices across the organisation. You will act as a subject-matter expert, providing guidance to stakeholders on insurance-related matters and helping embed effective insurance governance processes throughout the business. There will also be opportunities to represent the organisation externally within the wider insurance market and deputise for the Head of Corporate Insurance when required. What you'll need to succeed To be successful in this role, you will have extensive experience working within the insurance industry, gained either in broking, underwriting or an in-house corporate insurance environment. Experience within Financial Lines insurance, particularly D&O and related risks, would be highly advantageous. You will possess a strong understanding of the London Market, insurance placements, claims handling and global insurance programmes. You will be a confident communicator with excellent stakeholder management skills and the ability to build strong relationships across a large, complex organisation. Strong analytical, negotiation and presentation skills are essential, together with a deep understanding of insurance markets and risk transfer mechanisms. The successful candidate will be degree educated, ideally hold or be working towards a professional insurance qualification such as ACII, and bring a proactive, hands-on approach with the ability to adapt their communication style to suit a wide variety of stakeholders. What you'll get in return In return, you will receive a competitive salary (D.O.E) alongside the opportunity to join a globally recognised organisation during an exciting period. This role is offered on a 12-month fixed-term contract, provides exposure to senior stakeholders across an international business and offers a hybrid working arrangement with three days per week in the London office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service & Quality Manager Bridport, Dorset (DT6) Competitive Salary Full-Time Permanent Introduction Drive Quality, Improve Processes, and Make a Real Impact Are you an organised and customer-focused professional with experience in quality management, compliance, or operational excellence? Our client is a rapidly growing technical services organisation supporting highly regulated industries across the UK. Due to continued expansion, they are seeking a Customer Service & Quality Manager to join their Bridport-based team in a pivotal role that combines customer service, quality management, operational coordination, and continuous improvement. This is an excellent opportunity for someone who enjoys taking ownership, improving processes, and working closely with both customers and technical teams to deliver exceptional service and maintain the highest quality standards. The Opportunity As Customer Service & Quality Manager, you will play a central role in ensuring customers receive a consistently high standard of service while maintaining robust quality systems and supporting day-to-day operational performance. Working closely with engineering, administration, and leadership teams, you will help drive process improvements, oversee compliance activities, coordinate customer requirements, and ensure documentation remains accurate, audit-ready, and aligned with industry standards. This is a highly visible role offering genuine influence and the opportunity to contribute directly to the continued growth and success of the business. Key Duties Act as a key point of contact to ensure customers receive timely, accurate, and professional support. Coordinate effectively across departments to ensure customer expectations and operational delivery remain aligned. Build positive working relationships with customers and internal stakeholders. Support the delivery of an outstanding customer experience. Maintain and develop the company's UKAS-accredited Quality Management System. Lead and support internal and external quality audits. Review documentation and records to ensure accuracy, consistency, and compliance. Manage and update Standard Operating Procedures (SOPs), work instructions, and quality documentation. Ensure processes remain aligned with relevant quality and compliance standards. Work closely with engineering and office teams to support smooth day-to-day operations. Identify opportunities to improve efficiency, consistency, and service delivery. Lead and support continuous improvement initiatives. Assist with operational integration and change management projects as the business continues to grow. Requirements Experience managing quality systems and conducting quality audits. Experience maintaining SOPs, process documentation, and compliance procedures. Previous experience within customer service, operations, service coordination, or a similar role. Experience working in engineering, manufacturing, scientific, technical, or other regulated environments. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Desirable Experience working within ISO 17025, ISO 9001, UKAS, or similar quality frameworks. Exposure to Lean, Continuous Improvement, or operational excellence methodologies. Experience leading projects or implementing process improvements. Degree in Engineering, Operations, Manufacturing, Business, or a related discipline. What We Offer Competitive salary. Full-time permanent position. Opportunity to work within a rapidly growing technical services organisation. Highly visible role with genuine influence across the business. Opportunity to contribute directly to the continued growth and success of the business. Interested? Apply now to join a growing organisation and play a key role in delivering exceptional customer service, quality, and operational excellence. Acorn by Synergie acts as an employment agency for permanent recruitment.

An excellent opportunity has arisen for an experienced UI Developer (Angular) to join a forward-thinking technology team supporting the development, enhancement and delivery of high-quality digital platforms.This role would suit a highly skilled web developer with strong experience in Angular, TypeScript and modern front-end engineering, particularly someone who enjoys building scalable, reusable UI component libraries and contributing to engineering best practice across multiple product teams. You will play a key role in developing a design system and reusable Angular components, supporting consistency, accessibility and engineering quality at scale. The role sits within a fast-paced environment where you will work across the full software development lifecycle, from requirements gathering through to deployment, maintenance and continuous improvement. Key Responsibilities Develop, support and enhance global web applications within a modern technological environment. Build and maintain reusable UI component libraries using Angular v18+ and TypeScript. Work with modern Angular patterns, including standalone components and server-side rendering. Support multi-project builds using Nx monorepo tooling, including targeted builds and testing across affected packages. Document and showcase components using Storybook, including accessibility auditing, design integration and MDX-based documentation. Maintain and improve CI/CD pipelines covering build, lint, test and publish workflows. Deploy and support applications on AWS infrastructure. Promote and implement best practices including Test-Driven Development, Behaviour-Driven Development and clean, maintainable code. Advocate for effective design patterns to solve complex technical problems and improve reusability. Integrate AI capabilities into engineering workflows, including AI-powered tools, agents, AI-driven testing solutions and MCPs. Collaborate with technical leads, IT teams and business stakeholders to understand dependencies and deliver effective solutions. Review technical documentation and identify opportunities for continuous improvement. Ensure compliance with IT and information security policies. Support knowledge sharing, mentoring and collaboration across the wider engineering community. If you possess a combination of the following skills, then LETS TALK! Proven track record in software development. Strong commercial experience with Angular, ideally Angular v18+. Excellent knowledge of TypeScript, JavaScript, HTML and CSS. Experience developing reusable UI component libraries and working within component-driven development environments. Experience with Nx monorepo tooling and managing multi-project builds. Strong understanding of CI/CD principles and engineering automation. Experience with AWS infrastructure and cloud-based application support. Strong understanding of software engineering best practice, including TDD, BDD, design patterns and code quality standards. Experience integrating AI tools or AI-assisted engineering workflows would be highly beneficial. Ability to work collaboratively across technical and business teams. Strong communication skills and a passion for continuous improvement. The f9ollowing skills would be advantageous, but not essential. Experience with Java. Experience with Adobe Experience Manager, including AEM SPA SDK and Maven build tooling. Advanced Node.js experience. Knowledge of Python or other programming languages. Familiarity with GraphQL. Knowledge of WCAG accessibility standards and automated accessibility testing. Experience publishing and versioning npm packages to private registries. Exposure to charting libraries such as amCharts. In return, you will be rewarded with flexible working in a hybrid environment. Our industry-leading benefits package encompasses a 20% bonus in addition to a partnership payment of 10,500 and an exceptional pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Payroll Advisor Role Highlights This is a Fixed Term Contract role which will run until the end of 2026 Leeds based role with hybrid working. A great opportunity to combine hands-on payroll delivery with project involvement and continuous improvement, working across international teams to enhance processes and employee experience. The Opportunity This is a great opportunity to join QBE as a Payroll Advisor, acting as a key point of contact for QBE employees and providing responsive and high-quality payroll support. In this role, you will support the accurate and timely delivery of monthly payroll across the UK and Dubai through an outsourced provider, ensuring full compliance with all statutory requirements. Beyond core payroll processing, you will contribute to business projects and collaborate with European teams, applying your technical expertise to drive continuous improvement. Working closely with the wider People team across Europe and the Philippines, you will help strengthen processes, enhance efficiency, and reduce risk. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role: Support the delivery of monthly outsourced payrolls for the UK and Dubai, ensuring accuracy, timeliness, and compliance with statutory legislation and internal audit requirements. Assist with the administration of employee benefits, including salary sacrifice arrangements and pensions. Collaborate with People Centres of Excellence to identify and implement process improvements that enhance efficiency and reduce risk. Provide clear and accurate payroll guidance to employees, covering areas such as PAYE, statutory requirements, compensation and benefits, pensions, and payroll policies. Contribute to HR and business projects, applying payroll expertise and technical knowledge to support successful delivery. Support month-end and year-end activities, including reporting, reconciliations, financial data preparation, and management of third-party deductions. Build and maintain up-to-date payroll knowledge through ongoing learning and professional development. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About You Experience supporting UK payroll processes within an outsourced model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Experience supporting UK payroll processes within an in-house model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Strong customer focus, with the ability to provide accurate, clear payroll guidance and deliver a high-quality employee experience Confident communicator with proven ability to build effective working relationships with stakeholders, including payroll providers and internal teams (e.g. HR, Reward, and managers) Able to manage competing priorities and deliver to strict deadlines and service levels, particularly in a structured monthly payroll cycle Proactive approach to identifying process improvements, with the ability to contribute ideas that enhance efficiency, accuracy, and control Experience with payroll and HR systems (e.g. ADP, Workday) and strong Excel skills, with the ability to analyse, reconcile and interpret payroll data, alongside an interest in using technology and AI to improve ways of working Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee To learn more about our achievements, click here How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Commercial Acumen, Communication, Critical Thinking, Customer Service, Financial Products, High Accuracy, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Performance Management (PM), Process Improvements, Risk Management, Succession Planning, Talent Management Application Close Date: 18/06/:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Role Overview I'm currently supporting a leading global organization that is looking to hire an experienced Level 3 Voice Operations Engineer to join a major enterprise voice and collaboration team supporting critical global infrastructure. This is a hands-on engineering role focused on Voice Operations Projects and working across the full voice estate from user endpoints through to carrier integrations. You'll be involved in project delivery, life cycle management, upgrades, troubleshooting and operational acceptance of new deployments within a large-scale enterprise environment. Key Responsibilities Provide Level 3 support for global voice infrastructure and unified communications platforms. Deliver Voice Operations projects alongside ongoing operational support. Perform advanced troubleshooting, root cause analysis and remediation across enterprise voice environments. Support Cisco Unified Communications infrastructure from IP endpoints through to carrier connectivity. Collaborate with global engineering and operations teams to deliver infrastructure improvements and project work. Support system life cycle management, upgrades, maintenance windows and weekend implementations where required. Produce technical documentation and operational handover documentation for newly deployed solutions. Manage incidents, problems and changes through ServiceNow following ITIL best practice. Work closely with business stakeholders during projects, incidents and change activity. Key Skills & Experience Strong experience supporting enterprise voice environments. Cisco Unified Communications Manager (CUCM 12.x+) including: IP Phones Cisco Jabber Cisco Jabber Mobile Strong knowledge of: SIP MGCP ISDN Session Management Call Routing Experience supporting Avaya System Manager and Session Manager. Approximately 5+ years supporting enterprise voice and data environments. CCNP Collaboration level knowledge (certification not essential). Experience working within ITIL environments covering Incident, Problem and Change Management. Experience producing operational and as-built technical documentation. Experience using ServiceNow. Desirable Experience Cisco UCCX IPC Private Wires IPC Unigy Trading Systems NICE Voice Recording Contract Details Duration: 9 Months Rate: £300 - £400 Location: Glasgow (Minimum 2 days onsite) Start Date: ASAP

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for an experienced SME underwriter to take ownership of portfolio performance and product development across our Commercial Combined, Property Owners, and Office books. This role combines hands-on underwriting accountability with a critical product development function - translating underwriting strategy into winning eTrade product definitions through rules, rating, conditions, and trade sector configuration within Acturis. You'll be accountable for delivering against new business and quote/bind ratio targets across both eTrade and Traditional channels, driving segmentation strategy, and leading broker integration launches. A core part of the role is to optimise digital trading through the smart use of rules and data integration - enabling straight-through processing while maintaining underwriting discipline. This role sits at the intersection of underwriting and eTrade product delivery. You'll shape risk appetite, optimise product performance through data-led analysis, and work closely with brokers and internal stakeholders to grow profitable business. You'll also play a key role in executing our SME Towers strategy. The ideal candidate brings hands-on SME underwriting experience with strong technical knowledge of Acturis and rules-based underwriting environments. You'll understand how to turn underwriting intent into system logic - defining trade sectors, setting conditions, calibrating rates, and configuring rules that win business while protecting the book. A commercial mindset, analytical capability, and ability to engage brokers on trading opportunities are essential. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Implement, define and monitor underwriting appetite & rules for new and existing products in collaboration with US/CAN Select, Europe portfolio managers and Europe UW office. Work with product development on coverage analysis in new or optimisation of products to be market relevant and in line with our underwriting strategy. Ensure the appropriate use of 'input' data, third party data and SoF to select and manage risks in a eTrade model that is in line with our target risk selection strategy. Provide UW guidance for referral handling within the team - what info to collect, risk management approaches to use. Identify and take corrective action based on portfolio analysis across SME, ensuring rules are working as expected and that any knowledge or behavioural gaps are addressed through communication, coaching and training. Manage the profitability, growth, and retention across the portfolio ensuring the underwriting quality is maintained. Underwrite and skillfully negotiate risks to minimise risk and maximise profitability, including Mid Term Adjustments (MTAs). Proactively manages SME portfolio, ensuring key performance indicators are consistently achieved and you actively target new business and retention. Identify and capture opportunities to write additional lines of business using knowledge of products, risk characteristics and appetite. Proactively utilise various technology platforms to quote and bind E-Trade risk efficiently. Prepare, lead and present Underwriting Reviews for individual policies or portfolios/schemes and manage action points. Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities. Foster and maintain relationships with brokers to ensure they have an appropriate understanding of BI SME products and the BI SME goals and objectives. Develop and rollout UW training material to support SME product trading as a result of new products, product optimisation, UW strategies developed with the product portfolio owner and national UW officers Support and collaboration across SME, providing coaching and guidance, including referrals. Perform other duties as assigned. What Will Our Ideal Candidate Have? Knowledge: Expert knowledge of products, the regulatory environment, and the local insurance market. Portfolio Management: Ability to execute strategic direction across assigned portfolio in partnership with leadership. Analytical/Critical thinking: Strong critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyse available information to make decisions in alignment with our risk appetite. Communication/Influence: Excellent communication skills with the ability to successfully negotiate in difficult situations with brokers. Inclusion: Ability to work with and lead people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Leadership: Experience coaching and mentoring others. Industry / Competitor Analysis: Review competitor press releases and industry trade press for helpful insights, linking key themes together and identifying applicability to team strategies. Project Management: Participate in and/or lead projects that involves complex analysis and implementation of non-complex, routine business and regulatory changes relating to the enhancement, maintenance or introduction of new products What is a Must Have? UK: A-Levels or similar qualification Advanced experience of underwriting, product knowledge, financial analysis, or risk assessment experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? We're looking for an experienced SME underwriter to take ownership of portfolio performance and product development across our Commercial Combined, Property Owners, and Office books. This role combines hands-on underwriting accountability with a critical product development function - translating underwriting strategy into winning eTrade product definitions through rules, rating, conditions, and trade sector configuration within Acturis. You'll be accountable for delivering against new business and quote/bind ratio targets across both eTrade and Traditional channels, driving segmentation strategy, and leading broker integration launches. A core part of the role is to optimise digital trading through the smart use of rules and data integration - enabling straight-through processing while maintaining underwriting discipline. This role sits at the intersection of underwriting and eTrade product delivery. You'll shape risk appetite, optimise product performance through data-led analysis, and work closely with brokers and internal stakeholders to grow profitable business. You'll also play a key role in executing our SME Towers strategy. The ideal candidate brings hands-on SME underwriting experience with strong technical knowledge of Acturis and rules-based underwriting environments. You'll understand how to turn underwriting intent into system logic - defining trade sectors, setting conditions, calibrating rates, and configuring rules that win business while protecting the book. A commercial mindset, analytical capability, and ability to engage brokers on trading opportunities are essential. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Implement, define and monitor underwriting appetite & rules for new and existing products in collaboration with US/CAN Select, Europe portfolio managers and Europe UW office. Work with product development on coverage analysis in new or optimisation of products to be market relevant and in line with our underwriting strategy. Ensure the appropriate use of 'input' data, third party data and SoF to select and manage risks in a eTrade model that is in line with our target risk selection strategy. Provide UW guidance for referral handling within the team - what info to collect, risk management approaches to use. Identify and take corrective action based on portfolio analysis across SME, ensuring rules are working as expected and that any knowledge or behavioural gaps are addressed through communication, coaching and training. Manage the profitability, growth, and retention across the portfolio ensuring the underwriting quality is maintained. Underwrite and skillfully negotiate risks to minimise risk and maximise profitability, including Mid Term Adjustments (MTAs). Proactively manages SME portfolio, ensuring key performance indicators are consistently achieved and you actively target new business and retention. Identify and capture opportunities to write additional lines of business using knowledge of products, risk characteristics and appetite. Proactively utilise various technology platforms to quote and bind E-Trade risk efficiently. Prepare, lead and present Underwriting Reviews for individual policies or portfolios/schemes and manage action points. Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to identify cross-selling opportunities. Foster and maintain relationships with brokers to ensure they have an appropriate understanding of BI SME products and the BI SME goals and objectives. Develop and rollout UW training material to support SME product trading as a result of new products, product optimisation, UW strategies developed with the product portfolio owner and national UW officers Support and collaboration across SME, providing coaching and guidance, including referrals. Perform other duties as assigned. What Will Our Ideal Candidate Have? Knowledge: Expert knowledge of products, the regulatory environment, and the local insurance market. Portfolio Management: Ability to execute strategic direction across assigned portfolio in partnership with leadership. Analytical/Critical thinking: Strong critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyse available information to make decisions in alignment with our risk appetite. Communication/Influence: Excellent communication skills with the ability to successfully negotiate in difficult situations with brokers. Inclusion: Ability to work with and lead people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Leadership: Experience coaching and mentoring others. Industry / Competitor Analysis: Review competitor press releases and industry trade press for helpful insights, linking key themes together and identifying applicability to team strategies. Project Management: Participate in and/or lead projects that involves complex analysis and implementation of non-complex, routine business and regulatory changes relating to the enhancement, maintenance or introduction of new products What is a Must Have? UK: A-Levels or similar qualification Advanced experience of underwriting, product knowledge, financial analysis, or risk assessment experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .

Project Manager: WMS, WCS, Logistics, Software Client: Global provider of market leading cutting-edge automated warehouse logistics systems: Core automated Warehouse Management Systems (WMS)/WCS for some of the largest complex enterprise scale organisations internationally. The Opportunity To join and grow with market leading global player, with a strong culture that is expanding and scaling significantly. You are : An experienced WMS IT Project Manager: implementing complex customer WMS solutions and warehouse logistics systems Both on the Specification of new project implementations as well as the Specifications for Host Systems and Integrations Working on New WMS/WCS Implementations, upgrades and developing/evolving current systems further - WMS, Logistics systems Exciting opportunity to contribute significantly & progress with a forward thinking strong culture organisation that rewards achievers Shortlisting today/Immediate start Salary: £50k-75k + Car, Bonus + Excellent Benefits Location: Leeds Hybrid/Client site